Professional Documents
Culture Documents
(Hacker as cited in Karger & Stoesz, 2014, p. 132). For this reason, if non-profits were expected
to compete with for-profits, the delivery of social services would be less effective in serving
marginalized populations.
Discussion Questions Chapter 7
1. How does standardization of care in an industry with substantial for profit-delivery
systems tend to erode the quality of care received by clients? Cite your source.
According to Karger & Stoesz (2014), "the less affluent are often consigned to
substandard services because government reimbursements are at such low levels that they
encourage standardization" (p. 144). For this reason, many corporations that provide health care
have adopted a strategy that lowers the quality of care and focuses more on serving the
maximum amount of people at the lowest rate of cost (Karger & Stoesz, p. 144). By doing this,
corporations generate revenue by lowering the quality of care and labor costs (Karger & Stoesz,
p. 144). Standardization of these services is important to lower the organization's expenses
(Karger & Stoesz, p. 144). Over the years, the population in need of these services has grown
and more organizations offering health care operate with methods of standardization.
2. In what ways is corporate social responsibility similar and dissimilar to corporate public
relation efforts? Cite your source.
Corporate social responsibility was formed to improve public image and it is
extremely comparable to corporate public relation efforts. Corporate social responsibility
stemmed as a public relation effort in response to perceptions that many "Minority groups, and
women, contend that many corporations have been guilty of discrimination in hiring and in pay
scales" (Karger & Stoesz, 2014, p. 148). Corporations began implementing corporate social
responsibility policies in an effort to smooth out negative feedback they received from the
public. According to Karger & Stoesz, public relations facades frequently gloss over
References
Karger, H., & Stoesz, D. (2014). American social welfare policy: A pluralist approach (7th ed.).
New Jersey: Pearson Education.