B.

DAmico |1
BETHANY DAMICO
440.409.9656
bethdamicotric@gmail.com
Summary:
I am pursing my passion for the health care industry and working towards my HIMT
degree with anticipated graduation in spring 2016. Immediately after graduation, I
will take the RHIT exam to obtain my certification. I am currently looking for an
inpatient coding position to utilize my attention to detail and efficient work habits. I
plan on obtaining my CCS certification after a year of coding experience.
Education:
Cuyahoga Community College Health Information Management Technology
(Anticipated graduation 2016)
Cuyahoga Community College Nursing (2012-2013)
Cuyahoga Valley Career Center - Administrative Assistant (1997-1998)
Career Summary:
Receptionist
Bartels Busack Pet Hospital Parma, OH 7/13 - Current
Greet clients in the front lobby, obtain their weight, walk them in an exam
room, and obtain recent medical history
Maintain high product quality standards at all times and ensure proper
completion of paperwork or documentation
Help customers make their food selections and/or retrieve their doctor
dispensed pet medications/ Create invoices and take customers payments
for above purchases or process payments towards their existing balance
Established reputation for providing excellent customer relations increasing
regular customer base
Answer phone lines, take messages for the doctors, schedule
appointments/surgeries, fax histories to other veterinary offices and/or
insurance companies
Delivered efficient and effective customer service by quickly resolving time
sensitive delays in a professional manner
Scan medical records to maintain compliance with electronic format, meet
quality standards updating and maintaining patient charts
Care for the animals up for adoption by cleaning cages, providing food/water
and moving them to exam rooms for playtime with potential adoptive families
/ Assist Vets & technicians with current hospital patients by cleaning cages,
providing food/water, and preparing open cages with blankets and patient
information cage slips for the next day surgical patients
Maintain reception area daily by emptying trash cans, disinfecting the
bathroom, vacuuming, mopping, writing new patients names on the welcome
board / Stock shelves with food, leashes, collars, dental needs, litter,
cleaners, and toys
Pharmacy Tech
Walgreens Seven Hills, OH 10/10 7/13

B. DAmico |2

Quickly, courteously, and thoroughly handled customer concerns without

negative impact to delivering service to other customers
Dispensed customers medications to fulfill their prescriptions, awaiting
pharmacists approval
Processed customers payments and insurance information upon medication
pick up
Spoke with insurance companies on customers behalves to obtain approvals
for medication refills, compare prices for generic and brand name
medications, and best price options for medication quantities
Cleaned pharmacy by making sure all medications were bottled and secured,
vacuumed floor, washed counter tops, counted cash drawer and secured cash
in the safe

Lead Customer Service Representative

Fifth Third Bank Parma, OH 8/04 9/10
Ensured customer satisfaction through courteous treatment while
maintaining strict adherence to quality levels.
Processed customer deposit, withdrawal, credit card and/or mortgage
payment transactions and ATM deposits
Offered products to fit their financial needs according to their customer
profiles/balances; checking, saving, loan, credit card accounts
Trained new employees as customer service representatives; on our
computer system, our policies, and federal banking regulations
In charge of the cash vault; ordered/shipped out currency, including foreign
Ordered branch supplies such as deposit/withdrawal slips, coin holders,
staplers, paper, check book registers, and cash denomination straps
Pulled daily overdraft/ large deposit reports, monitored accounts for
overdrafts, called appropriate customers when their accounts were
overdrawn or a check written from their account was returned
Receptionist / Assistant
Brookview Animal Hospital Parma, OH 3/03 8/04
Greeted clients, answered phones and scheduled appointments
Sent out vaccine reminder post cards and maintained client records
Dispensed medications in the pharmacy
Ordered office supplies, food, and medications, stocked food shelves
Spun blood tubes in centrifuge and tested fecal samples for intestinal
parasites
Affiliations:
AHIMA Member since 2014
OHIMA & NOHIMA Member since 2014
HIMT Club Member (Tri-C) since 2014