POLICYANDPROCEDUREMANUAL

SOPNO:
ACCTGCASH00611/15
DEPARTMENT: ACCOUNTINGSUBSECTION:CASH
SUBJECT:
PAIDOUTSANDDUEBACKSISSUEDATE:November30,2015

POLICY:PaidOutsandDueBacksmustbeproperlyrecordedandaccountedfor.

PROCEDURE:

1. PaidOuts
a. APaidOutistheoppositeofaCashPayment.Ifcashisgivenouttoaguest,aPaidOutis
posted.ThismusthaveitsowncodeinyourPMS.Negativecashmaynotbeposted.
TypicallythePaidOutismadetorefundaguestforacreditbalance,eitherontheirroom
foliooraHouseAccount.
i. APaidOutVouchermustbecompletedforanyPaidOutPosted,andmustinclude
ALLofthefollowingitems:
Date
RoomNumber/HouseAccountNumber
GuestName
AmountofPaidOut
SignatureoftheGuestreceivingCash
i. Onlytheindividualregisteredtotheroommayreceiveany
refund.Noexceptions.
SignatureoftheFrontOfficeAgent

2. DueBacks
a. ADueBackoccurswhenacashierpaysoutmorecashthanheorshetakesin.Thiseffectively
makesthecashierscalculated(notactual)depositnegative.Thefollowingprocedure
applies:
i. Cashierpreparesadepositenvelopeshowingthetotaldepositasacredit<in
brackets>,andcompletesandplacesaDueBackvoucherinthebank.
ii. ThecashierrecordsthedepositontheDepositLogasacredit.
iii. Thepersonpreparingthebankdepositthefollowingbusinessdaytakesthisamount
incashfromdepositandreturnsittotheappropriatebank.Atthistimethevoucher
isremovedandthebankshouldbeatitscorrectbalance.