POLICYANDPROCEDUREMANUAL

SOPNO:ACCTGCASH0071115
DEPARTMENT: ACCOUNTINGSUBSECTION:CASH
SUBJECT:
CREDITCARDREFUNDSISSUEDATE:NOVEMBER30,2015

POLICY:AllcreditcardrefundswillbeapprovedbytheFrontOfficeManager,DirectorofAccountingor
GeneralManagerandcomplywithMerchantServiceCompanyrequirements.

PROCEDURE:
1. Allrefundsmustbematchedwithacorrespondingdebitforthesameorgreateramount.
a. Thecreditmustbemadetothesamecreditcard.Arefundcannotbemadetoadifferent
creditcard.
b. Thefolioshowingtheoriginalcreditcardchargemustbeattachedtothecredit.
2. Allrefundsmustbeapprovedbythemanageroftheprocessingdepartment.
a. TheFrontOfficeManagermustapproveallcreditcardrefundsgivenattheFrontDesk.
b. TheDirectorofAccountingwillapproveallrefundsgivenintheAccountingDepartment.
3. TheDirectorofAccountingmustreviewtherefundsdailyandmonthlytodetermineifcreditshave
beengiventothesamecardmultipletimesorifacredithasbeenissuedtoacardwithanonexistent
debit.
4. CreditCardrefundswillbeincludedinthedailyadjustmentroutingpackforreview.
5. CreditCardrefundswillberecordedontheRecordofCreditsIssued(ROCI)formandretainedwithall
backupinamonthlyfileforfuturereview.