JelaniA.F.

Walls
211W.LongleafDr.Apt.1801,Auburn,AL36832|702-809-8052|wallsjelani@gmail.com

Profile
Enterprising, articulate business student with emerging professional experience, extraordinary
leadershipability,aquick-aptitudeforlearningnewthings,andadesiretomoveintoanentry-level
positionwithineducationorbusiness.Professionalandeducationalachievementsincludeleadingthe
developmentofamarketingcampaignproject,beinginductedintotheNationalSocietyofLeadership
and Success, receiving the Tuskegee Achievement and Alumni Scholarship Awards, managing staff,
andbeingnamedEmployeeoftheMonthforoutstandingcustomerserviceandperformance. Fluent
written and spoken English with partial knowledge of written Spanish, over one hundred hours of
service to the campus and local community, and excellent communication and organization skills.
TechnicalproficiencyincludesMSWord,Excel,PowerPoint,SPSS,andMinitab.

Education
BACHELORS OF ARTS | MAY, 2016 | TUSKEGEE UNIVERSITY
Major:BusinessAdministration
Minor:Accounting
Relatedcoursework:PrinciplesofMacroeconomics,ManagementInformationSystems,Statistical
Analysis,andPrinciplesofFinancialAccounting.

Professional Skills & Abilities

CriticalThinking

Well-Traveled

ComplexProblemSolving

TimeManagement

TaskAnalysis

ActiveListening

CustomerandPersonnel
Service

Administrationand
Management

TeamPlayer

EducationandTraining

ManagementofPersonnel
Resources

Professional Accomplishments
MANAGEMENT
Asshiftleader,Iplanandestablishworkschedules,assignmentsandproductionsequencestomeet
productiongoals,including,promotingprofessionalgrowthforteammembersbyconducting
employeetraininginequipmentoperations,workandsafetyprocedures,aswellasassigning
employeetrainingtoexperiencedworkers.
COMMUNICATION
Recommendorimplementmeasurestomotivateemployeesandtoimproveproductionmethods,as
wellasconferwithmanagementandsubordinatestoresolveworkerproblems,complaints,or
grievances.
LEADERSHIP
Servedasprojectteamleadermanagingateamoffivemembers,responsiblefordevelopinga
marketingplanproposal.Managedaneffectivecollaborativegroupeffortleadingto100%
completionofweeklytargets,andthesubmissionofa5-pagebusinessplanfeaturinganefficient
analysisofcontemporarybusinesstrends.


Work Experience
SHIFT LEADER | VOO DOO WINGS | AUGUST 2015 - PRESENT
Managestoreoperations,includingmaintainingsystemsofeffectivecommunicationandproduction.
DISPATCHER/CUSTOMER SERVICE REPRESENTATIVE | ALL TAXI DISPATCH | JUNE 2015AUGUST 2015
Coordinatealltransportationservices,includingschedulinganddispatchingoftaxis,airportcarsand
medicaltransportviatwo-wayradiosystems.Answerphonesandprovideassistancewithemployee
andcustomercomplaints.
ECONOMICS/FINANCE TUTOR | TUSKEGEE UNIVERSITY | JULY 2013-MAY 2014
Demonstratedexpertisewithincontent-relatedareas:Statistics,Economics,Accounting,andFinance;
maintainedandcultivatedrelationshipswith,andcommunicationbetweenstudentsandfaculty,and
providedtutorialassistanceforstudentsinareasofneed.
CUSTOMER SERVICE REPRESENTATIVE | LOWES | JUNE 2012-AUGUST 2012
Managedcashtransactionsanddeliveredeffectivecustomerservicetodiverseclientele,promoted
teamworkthroughproblem-solving,participatinginstoreoperations,managingcomplex
relationships,andexhibitingstrongcommunicationandinterpersonalskills.

Honors and Awards

TuskegeeAchievementAward,2012-2016
AllTaxiDispatchEmployeeoftheMonth,July2015
TuskegeeAlumniScholarship,2013-2014

Additional Activities
NationalSocietyofLeadershipandSuccess,TuskegeeChapter,InductedFall2015
TuskegeeEventsCommittee,2012-2015
TuskegeeHealthCommittee,2012-2013
TuskegeeFootballTeammember,2012-2013

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