Presentaio

n
Doctor :
Ibrahim AlShaeir

Group :
1- Tasnim Tarek
2 -Yasmin Mohamed

3-Mohamed Salah

1- Services company
There are a lot of services

companies but we could take

a travel company as an
example where it offers
much services .
And we could take El-Ezz
Travel Company
As an example

El-Ezz Travel company

El Ezz travel company started
working at 1998 where it
wasnt a travel company but
it were a travel services
company , it provided much
travel services such as
providing travel companies
with tourism services such as
reserving hotels and renting

In 2003 El-Ezz travel services

company was converted to Elezz

travel company were it took A
Travel permission
Elezz travel company Provides a lot
of Services and also doing an
( Educational Religious and
Entertainment ) voyages
To reserve and exports travel tickets
for outside Egypt

Also El Ezz travel company is

considered the only Egyptian agent
for kaplen international academies .
El ezz travel company also provides a
lot of international schools with buses
as B.S.C ( British School in cairo ) and
M.S.E
Also El ezz travel is responsible for the
sports tours in Egypt and to outside
Egypt as there is a deal with a lot of
sports unions as ( speed ball union
and basket ball union)

service ?
1- Reliability : Reliability of el-Ezz company is good.
2- responsiveness : responsiveness of el-Ezz company is
good and clerks are always under service.
3- courtesy : courtesy of el-Ezz company is good
4- Competence : competence of el-ezz company is very
good
5- access : access of el-ezz company is quite bad but the
company always work to solve this problem
6- communication : communication of el-ezz company is
very good and easy
7- credibility : credibility of el-ezz company is excellent and
satisfactory
8- security : security of el-ezz company is very excellent
9- understanding customer : el-ezz company always seek
to know customers well and meet their desires
10- tangibles : el-ezz company always make sure that it
has the best equipments and tools for this job

2_ production company

There are a lot of

production companies
but we could take a
electronics company as
an example where it
offers much
production .
And we could take

Samsung
company

Samsung

was founded byLee Byung-chulin 1938

as atrading company. Over the next three
decades, the group diversified into areas
including food processing, textiles, insurance,
securities and retail. Samsung entered the
electronics industryin the late 1960s and the
construction and shipbuilding industries in the
mid-1970s;
these
areas
would
drive
its
subsequent growth. Following Lee's death in
1987, Samsung was separated into four business
groups
Samsung
Group,ShinsegaeGroup,
CJ GroupandHansolGroup.
Since
1990s,
Samsung has increasingly globalized its activities
and electronics, particularly mobile phones and
semiconductors, have become its most important

What are the properties of products quality

1- Performance: Performance refers

to a product's primary operating

characteristics. This dimension of
quality involves measurable attributes;
brands can usually be ranked
objectively on individual aspects of
performance.
So when we compare it to the
performance for samsung we get that
samsung has good production

2-Features: Features are

additional characteristics
that enhance the appeal of
the product or service to the
user.
So when we compare it to
the features of Samsung we
get that Samsung is better
than any electronics
company as Nokia and

3- Reliability: Reliability is the likelihood that a product will not fail within
a specific time period. This is a key element for users who need the
product to work without fail.
So we will show a graph to know that the reability of samsung is very
good .

4-Serviceability: Serviceability is the speed

with which the product can be put into service
when it breaks down, as well as the competence
and the behavior of the serviceperson.
So we talk about the serviceability for samsung
company that it has bad serviceability . .

5-Conformance:
Conformance is the
precision with which the
product or service meets
the specified standards.
So the conformance for
samsung possess all of the
features defined .

6-Durability: Durability measures the

length of a products life. When the
product can be repaired, estimating
durability is more complicated. The
item will be used until it is no longer
economical to operate it. This happens
when the repair rate and the associated
costs increase significantly.
So when we talk about durability of
samsung we say that samsung
production has bad durability .

7-Aesthetics: Aesthetics is the subjective

dimension indicating the kind of response
a user has to a product. It represents the
individuals personal preference.
So when we talk about aesthetics of
Samsung we say that Samsung has bad
aesthetics

8- Perceived Quality: Perceived Quality is the quality attributed to a good or service based on indirect
measures.
So when we talk about percervied quality of samsung we say that samsung has good percervied quality