Professional Documents
Culture Documents
Agenda
Dow Corning Background
Our Structure
Organization
SAP Installation
Going Global
Phased approach
Key Regional Challenges
Business Units Differences
Dow Corning is ..
A global leader in silicones and high purity
silicon
More than 7,000 products/services
Approx 25,000 customers
Approx 10,000 employees
Strong and healthy financially: $5.09billion sales
2009
Investing in our future and our customers
futures: geographic, manufacturing, innovation
Transforming our business to deliver:
Efficiency, Innovation and Sustainability
Focused on sustainability and
Responsible Care
AV13740
Going Global
Phased approach
Key Regional Challenges
Business Units Differences
1. DC receives/establishes
customer billing error
complaint.
2. Coordinator creates payment
dispute case.
3. Coordinator contacts customer
and related parties.
4. Coordinator gets resolution
agreement and forwards to
BPO
5. BPO performs clearing or
receives payment and closes
dispute.
Q&A
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