Kate Charteris

175 Casler Rd Fort Plain NY 13339

kate90264@gmail.com
518-775-0318

Professional Summary
Reliable, personable and professional individual seeking a position in a client
focused, high-energy work environment. Experienced in self directed, customer
contact government work. Proficient and detail oriented with 7 years experience in
positions requiring confidentiality, computer skills and excellent customer service.

Skills

Communication
Keyboarding/Microsoft Office
Trouble Shooting
Bookkeeping
Phone Interviewing
Customer Service
EPIC

Cash handling/balancing
Negotiation
Time Management
Confidentiality
Interviewing
Leadership
IDX

Education
Oakland University
June 2014
Bachelor of Integrative Studies
Rochester Hills,
MI
Cum Laude, Departmental Honors, Health and Nutrition Minor
Extensive studies in the natural sciences, math, business as well as courses in
medical terminology, medical administration, and nutrition.
Oakland Community College
April 2013
Associate of General Studies
Auburn Hills, MI
Magna cum Laude, Phi Theta Kappa, International Honor Society

Employment
Mary Imogene Bassett Medical Center
October 2014- May 2015
Pt Business Service Rep Pt. Access
Cooperstown, NY
Position responsibilities include accurate, timely, confidential and professional
registration of patients for clinic appointments. Capture of demographics,
insurance information, and payment. Perform efficient scheduling of follow up

appointments and answers to patients questions and concerns. Daily payment

balancing.

United States Department of Commerce

July 2011- September
2013
Field Representative Bureau of the Census
Chicago, IL
Interviewed respondents and completed various government surveys including:
The American Housing Survey, Current Population Survey, and the American
Community Survey. Performed assigned duties and follow up with reluctant
respondents in various capacities. Completed surveys in clients homes or by
phone. Responsible for collecting accurate information, recording information
electronically, and keeping personally identifiable information secure.
Comerica Bank
January 1984 - August 1988
Quality Control Analyst Revolving Credit
Detroit, MI
General Ledger Control Group Work Leader
Accounting Clerk II
Customer Service Representative II
Customer Service Representative I
In various positions responsible for exemplary customer service, accurate cash
handling, bookkeeping, analyzing, staff training and leadership.

Volunteer Work
St. Mary Our Lady of the Snows
January 2006 - August 2014
Weekly Collection Processor
Milford, MI
In various positions responsible for accurate cash handling, balancing,
bookkeeping, bank deposits, reporting, volunteer training and leadership.
Lakeland High School Band Boosters
Booster Treasurer
July 2002-June 2005
Bingo Cashier, Balancer
Responsible for accurate cash handling, balancing, bookkeeping, bank deposits,
government reporting, payroll, receivables, payables, and monthly financial
reporting. With other team members, provided excellent customer service,
ticketing, weekly balancing and state reporting. Responsible for all financials with
fundraising, including accurate reflection on student accounts as well as overall
proceeds to the organization.