You are on page 1of 86
BUEARU of SUPPORT SERVICES Information Services Division TO: gene Chief Bureau of Support Williams Jonathan Lewin Deputy Chi Technolo; nd Support Group FROM. Sgt. Lance Becvar Supervisor Mobile Tech Section Information S Division Bureau of Support Services its Resolution _ ee 06 Nov 14 17:51:76 CLOSED = naceurate Tato 7 This ear number is notin 11 7 Jan 15 6:52:48 CLOSED - HARDWARE FAI Bad Mobile H/D. H/D was swapped. System now appears f 12 MAR 15 VEHICLE NOT ASSIGNED TO A DISTRICT 0 Jul 15 12:27:07 CLOSED - UPLOADED VIDEO. /D was full; swapped out H/D. system now appears fully functioan! full. swapped out H/D's and re-formatted the D: drive. System now | appears to be fully functional Closed [16 Mar 15 12:36:00 CLOSED - DI Assigned | = BUEARU of SUPPORT SERVICES 23 Aug 2015, Information Services Division | 15 Jan 15 12:54:48 CLOSED - NO PROBLEMS FOUND 6361 | Closed _| No problems found 7 6361 _| Assigned 6368 | Clogeg | 03 Dee 14 12:16:42 CLOSED - NO PROBLEMS FOUND lose | Problem could not be duplicated:system appeared fully functional 10 Feb 15 12:26:00 CLOSED - RE-IMAGED 6368 | Closed _| system Feimaged 6368 | Closeg | 07 Jan 15 6:47:50 CLOSED - NO PROBLEMS FOUND sed _| problem could not be duplicated system appeared fully functional 6368 | Closea | 12 MAR 15 problem could not be duplicated: system was fully functional e360 | Closeg | © Mar 18 6:17:39 CLOSED - NO PROBLEMS FOUND ‘ose _| Problem could not be duplicated; system appeared fully functional 6371_| Assigned = — 32 Dec 14 5:50:32 CLOSED - Admnistralively 6374 | Closed | This was a pool vehicle that has been retumed to the Area. The district no longer has possession of vehicle, 6378 | Closeg | 17 080 14 15:34:01 CLOSED - CONFIGURATION ISSUE checked out HD seq | Lava Search on the vehicle numiber and indeed there was a lokel Ga Te Tgave £878 | Closed _| ing caller the existing ticket number. End of eal 112 Jan 15 12:38:06 CLOSED - information Provided : £280 | Closes _| This vehicle nas been taken out of district service by feet 16 Jul 15 11:54:08 CLOSED - Administratively 6381 | Resolved | vehicle not assigned to 001. | 8385 [Closed [22 Sep 19:37:54 CLOSED - DUPLICATE Incident of Open Issue 20 Mar 16 11:57:02 CLOSED - WRONG ASSIGNMENT S888 | Closed _| Vehicle does not belong to 004. Vehicle is an area pool car. 6386 | Closea | 01 Apr 15 6:31:23 CLOSED - WRONG ASSIGNMENT | VEHICLE DOES NOT BELONG TO 003. VEHICLE IS AN AREA POOL CAR. (6386_| Assigned | 23 Jan 15 6:23:26 CLOSED - NO PROBLEMS FOUND £288 | Closed _| prebiem could nol be duplicated: system appeared fully functional 6388_| Closed | 4 Mar 15 Per district vehicle no longer assigned io a district {6399_|" Closed | PO not authorized to open this type of ticket 6394 _| Cancelled [ CLOSED - DUPLICATE incident of Open fssue 18 Jan 15 6:58:02 CLOSED - HARDWARE FAILURE 6394 | Closed | bad front cam. removed 34000531 cpd 189868 installed 34002622 cpd 195933. System now appears fully functional BUEARU of SUPPORT SERVICES 23 Aug 2015 Information Services Division 05 Feb 15 7:03:12 CLOSED - REASSIGNED 6304 | Closed _| per radio room vehicle was re-assigned to fleet __| | 6407 | Closes | 1 NOV14 140244 CLOSED CONFIGURATION ISSUE Renewed PAC We 1 Tehecked t6 See i there was ai existing lke for his vehicle number and thore 6407 | Closed | was not, He was not a SGT. and we did not create a new ticket for him. | closed | the ticket after assigning it to myself as a ECF. uo? | Closea | 22 Jan 15 12:27:37 CLOSED - information Provided | This vehicle has been taken oul of district service by feet. 1 ‘13 Mar 15 12:16:27 CLOSED - information Provided 6408 | Closed | Vehicle has been junked Gio | Gooey | 21 OO TTETETT CLOSED -NO PROBLEMS FOUND fosed | Problem could not be duplicated; system now appears fully functional Gao | Closea | {2uaN TS OSTSG CLOSED - UPLOADED VIDEO fosed | H/D was ful, swapped out HID. System now appears fully functional | 05 Feb 15 6:59:07 CLOSED - Wiring Issue 6410 | Closed | wite splice issues. sues have been corrected. System now appears fully | functional, z 1 16 Jan 18 7:08:28 CLOSED - HARDWARE FAILURE 6411 | Closed | Bad hinge cable. removed Hil 02000932 and installed 03000978. System now appears fully functional _ 113 Mar 15 Power button pushed in. Removed Hi 03000978 and insialled S411 | Closed | 03002778; System now appears fully functional | Bi Nov 2044 Video Uploads fortis vehicle were checked using date parameters 6412 | Closed | 5 NOV to 21 Nov 2014, This vehicle is operational with 10videos uploaded. Itis apparent trom the uploaded videos that personnel have failed to sync the tales, 7 07 Jan 15 6:47:00 CLOSED - REIMAGED 6412 | Closed | Windows system error 32. System was re-imaged and now appears fully | [ functional 23 Jan 15 629-17 CLOSED - NO PROBLEMS FOUND 6412 | Closed | Problem could not be duplicated. System turned on wino issues and uploaded fine, System was tully functional Ga12 | Closed | 12 MAR 15 System frozen on the boot screen. Re-imaged, system now appears fully functional. [a2 | Cosea | 27 May 15 6:29:56 CLOSED - UPLOADED VIDEO | josed | H/D was full. Swapped out he's. system now appears fully functional 25 Jun 15 6:19:54 CLOSED - RE-IMAGED 6412 | Closed | Windows system 32 error. System was re-imaged and now appears fully functional Gata | Closed | network issue. Telus sli having a problem please call Data | 13 Mar 15 12:17:20 CLOSED - Inaccurate Info 6421 | Closed | Vehicle does not exist jaa | Croseg | 08 dun 15 11:51:51 CLOSED - Information Provided This is now a pool vehicle, BUEARU of SUPPORT SERVICES 23 Aug 2015, Information Services Division 12 Nov 14 14:07:31 CLOSED - HARDWARE FAILURE £422 | Closed | Replaced headliner with 03000883 | 8424 | Closed | 19 Dec 14 6:30:33 CLOSED - DUPLICATE Incident of Open Issue 6424 | Closed _| 05 Jun 15 6:18:20 CLOSED - UPLOADED VIDEO Li H/D full wireless was re-loaded system now appears fully funcitonal 08 Jun 18 18:20:57 CLOSED - Information Provided 6429 | Closed | Vehicle reassigned to flest | 6432 | Closed | 2% Jan 15 16:03105 CLOSED - DUPLICATE Incident of Open aus 6432 |" Closed [80 Apr 15 7:04:57 CLOSED - DUPLICATE Incident of Open Issue [6432 | Assigned ST Mar 15 13:13:00 CLOSED - Inaccurate Info S487 | Closed | Vehicle number wrong 29 May 15 7:13'87 CLOSED - Information Provided S487 | Closed _| Vehicle taken out of service by lect 15 Jun 15 12:52:52 CLOSED - WRONG ASSIGNMENT S497 | Closed | Vehicle does not belong to the 006th district 3 24 Oct 14 6:27:24 CLOSED - UPLOADED VIDEO S488 | Closed | HD was tll; HD was swapped out systm now appears fully functional. 09 Jun 15 17:51:37 CLOSED - Information Provided ~ £438 | Closed | this is now a pal vehicle. 15 Jul 15 8:12:07 CLOSED - Information Provided 8438 | Closed | Poot vehicle 6438_| Assigned [ Ti Dac 14 17:48:56 CLOSED - Per Video Uploaded eaat | Closed | eed 64a1_| Assigned - 19 Nov 14 12:37:88 CLOSED - REIMAGED S445 | Closed _| windows biue screen. system remaged, system tested, OK, 2 mics. 6445_| Assigned 7 | 10 Sep 14 9:23:36 CLOSED - HARDWARE FAILURE | 6446 | Closed | bad hinge cable. replaced H/L 03002489 cpd 183996 with H/L 03000599. System [| ow appears fully functional ‘6448 | Closed | 47 Sep 14 19:48:45 CLOSED - DUPLICATE Incident of Open Issue 6448 [Closed [6 Mar 15 No Problem found system operational _ 6448 | Cancelled [$ mar 15 CLOSED - DUPLICATE Incident of Open Issue 6448 | Closed _| Advised caller to have supervisor call issue in _| 01 Apr 15 11:50:40 CLOSED - NO PROBLEMS FOUND Recontigured wireless to pre-shared key and installed new MHDD. 0 microphones S48 | Closed | inside vehicle. Unit is functional BUEARU of SUPPORT SERVICES 23 Aug 2015 Information Services Division 6458 |" Closed _| 6 mar 15 CLOSED - DUPLICATE incident of Open Issue 7] 23 Apr 18 6:49:00 CLOSED - UPLOADED VIDEO 6453 | Closed | upload issues; H/D was swapped out system chanced from Preshare 3 to | preshare 4 6453_| “Closed 1S May 15 6:25.84 CLOSED - Wiring Issue 6453 | Closed | molex issues Carlos @ area 1 rectified the problem. System is now fully | functional 06 Oct 147:50:54 CLOSED HARDWARE FAILURE 6461 | Closed | PSU lights flickering wont power system. PSU 02002052 was removed. PSU 02004812 was installed: system now appears fully functional 6461 | Canceteg | 13 Mar 15 Per Fleet Laision’s Office vehicle no longer assigned ta district [6463 |" Closed | 37 Oct 14 12:52:38 CLOSED - DUPLICATE Inedent of Open Tasue a Feb 1 TRE &4er | Cosas | BERS TE TYS0'S9 CLOSED RETHIAGED 24 Dec 14 10:34:07 CLOSED - Information Provided £472 | Closed _| Vehicle has been takon out of serves. 2 12:57:55 CLOSED - Inaci care | Cosee | 28480 15 125755 CLOSED - accurate Ho 1S Jan 15 750053 CLOSED - Wiring lesue 6474 | Closed | Mars lights not activating camera, Fle-seated the Molex cable. System now appears fully functional aaa 30 Jan 15 12:19:44 CLOSED - HARDWARE FAILURE ‘osed HO issues; swapped out H/D. System now appears fully functional 24 Jun 15 6:34:14 CLOSED - UPLOADED VIDEO 6474 | Closed | H/D was ful. Swapped out H/D's and re loaded wireless. System appears fully functional BA74_| Assigned 15 Jan 15 73:09:17 CLOSED - NO PROBLEMS FOUND 8475 | Closed _| No problems found ; sag | 09 dun 15 11:58:58 CLOSED - Information Provided S475 | Closed _| Taken out of service by fleet - [ea76| Assigned - 03 Apr 15 10:20:50 CLOSED - Per Video Uploaded An IGG Video search of Videos uploades from this vehicle trom the date of the HDT was open reveals that 26 videos uploaded from this vehicle 24 Nov 2014 to 1 Aor 2015. Therefore the 6477 | Closed | ICC system appears to be operational. There are no MIC activations therefore it resumed that the MICs are not sync’d to the system or are intentionally defeated at the time of this upload check. This is a Gen Il TopCam system and takes the coficer powering on system. BUEARU of SUPPORT SERVICES 23 Aug 2015, Information Services Division 6479 | Assigned _ _ aai | Closea | 11 Dee 14 11:49:18 CLOSED - CONFIGURATION ISSUE | renewed pac file — | = 24 Feb 15 Fleet Liaisons Officer e-mall lated thatthe vehicle is no longer S481 | Cancelled | scsigned to a district 06 Oct 14 20:15:07 CLOSED - DUPLICATE TICKET 6482 | Closed | Sphcatetewet _ case | Closes [27 den 18 17.0705 CLOSED —Raminsvalvey 04 Feb 15 1149.26 CLOSED - Information Provided 6482 | Closed | This vehicle was junked _ 6484_| Assigned 08 Oct 14 7-12107 CLOSED - HARDWARE FAILURE 6486 | Closed | PSU falling. Removed PSU 02001676 and Installed 02006402. H/D was also bad. System was re-imaged H/D was swapped out and now appears fully functional 07 Nov 14 6:10:35 CLOSED - HARDWARE FAILURE 6486 | Closed | CPU was very sluggish. Replaced CPU 01000907 CPD 179283; installed 91002136 CPD 183904. System now appears fully functional 406 [Closed | 80 Apr #5 7:05:45 CLOSED - DUPLICATE incident of Open Issue 7 01 May 15 7:07:39 CLOSED - UPLOADED VIDEO. Gis cee H/D was full; swapped out and system set to Pre-share 1 15 Jun 15 12:47:31 CLOSED - WRONG ASSIGNMENT ieee Closed | Vehicle does not belong to the 006th district. 14 Jan 15 13:51:22 CLOSED - Ir ate Inf | an “Inaccurate Talo 6488 | Closed _| This vehicle had been taken out of district service by fleet : 27 Apr 15 13:13:52 CLOSED - Information Provided 6488 | Closed | Vehicle had been junked ao | ca 10 Jul 15 12:26:33 CLOSED - REASSIGNED losed | Per ‘Sgt. Popp; vehicle has been reassigned back to fleet. agi _| Assigned 6491 | Closed _| 23 Jan 15 5:42:59 CLOSED - DUPLICATE incident of Open issue 6491 Closed _| 15 Jun 15 13:06:21 CLOSED - DUPLICATE incident of Open Issue i 09 Jun 15 11:58:03 CLOSED = Information Provided cae Closed This is now a pool vehicle. ls 20 Mar 45 18:90:47 CLOSED - Inacourate Info 6498 | Closed | This is a pool vehicle. e511 | Cosea | 22 API 1S 65021 CLOSED - Wing Issue System now appears fully functioan. BUEARU of SUPPORT SERVICES 23 Aug 2015, Information Services Division 6511_| Closed : 22 Apr 15 7-10:88 CLOSED - Information Provided 6512 | Closed | This is a pool vehicle. 24 Jun 15 11:46:31 CLOSED - Information Provided S512 || Closed | 091 Vehicle Closed _ | 08 Oct 14 7:14:13 CLOSED 08 Jun 18 13:18:27 CLOSED - Information Provided B19 | Ghosed | Postene | | 17 Mar 15 6:32:47 CLOSED - CONFIGURATION ISSUE 6521 | Closed | Reloaded PAC tiles, re-calibrated touch screen. System now appears fully, —__| functional. r Bi Oct 14 6:22:32 CLOSED - HARDWARE FAILURE Closed | CPU disk boot error. Removed CPU 01000921 and installed CPU 01001271 System now appears fully functional 08 Dec 14 7:05:08 CLOSED - HARDWARE FAILURE 6526 | Closeq | CPU is very sluggish even after re-imaged. CPU 01001271 cpd 180235 was removed. CPU 01000921 cpd 179293 was installed. system now appears fully functional gs26 | Closeg | 21 Jan 15 125928 CLOSED - Wiring Issue Sed | wire splice issues. System now appears fully functional, = 17 Mar 15 6:23:82 CLOSED - REASSIGNED 8526 | Closed _| Vehicie has been reassigned to fleet, per radio room 6526 _| Assigned t | 25 Jun 15 6:19:09 CLOSED - REASSIGNED 6827, | Closed | Ber radio room this is a pool car 7 a 10 Jul 15 12:23:21 CLOSED - REASSIGNED Per Sgt Popp vehicle was a pool car that has since been re-assigned = 26 Jan 15 17:38:17 CLOSED - HARDWARE FAILURE 6593 | Closed | POYa" 18% 21 mar 15: MAin power wire al fuse block damaged, taken to OEMC Radio Repair 6583 | _Closec | shop. No MICs present at time of service. System functional 6534 | Closed _| 19 Dec 14 6:31:10 CLOSED - DUPLICATE Incident of Open Issue 16 Jan 15 7:05:27 CLOSED - RE-IMAGED ~ 6534 | Closed | Windows system 32 corrupt file. System was re-imaged and now appears fully Le functional oe ‘6534 _| Cancelled | 6 Mar 15 CLOSED - DUPLICATE Incident of Open issue = (04 Jun 15 6:32:39 CLOSED - UPLOADED VIDEO 6534 | Closed | HD was full. Wireless recontigured D drive was re-tormatted; system now appears fully functional Of Jul 15 7:05:57 CLOSED - HARDWARE FAILURE 6534 | Closed | CPU wont take image. removed CPU 01001166 cpd 180175 and installed cpu 01003908. System now appears fully functional. BUEARU of SUPPORT SERVICES 23 Aug 2015, Information Services Division | 15 Dec 14 13:40:24 CLOSED - CONFIGURATION ISSUE 8597 | Closed | renewed File | = 27 Sep 14 8:51:60 CLOSED - DUPLICATE Incident of Open Issue, pending | 8541 | Closed | replacement part needed. 19 Nov 14 12:43:47 CLOSED - UPLOADED VIDEO | 6841 | Closed _ | system working properly, tested vehicle's wireless connection, uploaded video, sysiem tested, OK, 2 mics. 7 08 Dec 14 7:06:23 CLOSED - REASSIGNED 8543 | Closed _| per Radio Room this venicle has been replaced with new vehicle. No longer in 25 '6543__| Cancelled | 10 MAR 15 VEHICLE NOT ASSIGNED 10 A DISTRICT. 6544 | Closed _| 11 Sep 14 78:46:03 CLOSED - DUPLICATE Incident of Open Issue 10 MAR 15 No such car in 16 per radio room it should probably be 8246. See 6546 | Cancelled | sick 2078270 7 546_| Closed [05 Feb 15 7:10:21 CLOSED - DUPLICATE TICKET — 6546_| Closed | user wil call back with info about in car video 14 Jul 15 11:07:15 CLOSED - HARDWARE FAILURE 6546 | Closed | Bad hinge cable in headliner, repiaced headliner, system tested, OK. 0 mics in vehicle. old-186209/03002794 new-183920/03000858. 19 Mar 15 12:04:20 CLOSED - CONFIGURATION ISSUE 6547 | Closed | PAC files needed as well as MHDD cradle upload. 0 microphones inside vehicle. Unit is functional 14 Apr 15 12:10:56 CLOSED - RE-MAGED 6547 | Closed | Unit was re-imaged and new MHDD installed. Both microphones inside vehicle. Unit is fully functional 18 Apr 15 12:43:24 CLOSED - NO PROBLEMS FOUND S851 | Closed _| system tested, OK. O mics in vehicle _ | 28 Oct 14 6:54:30 CLOSED - UPLOADED VIDEO 8552 _| Closed _| 14D was full: Pac fles re-loaded: system now appeers fully functional 7 19 Dec 14 6:24:29 CLOSED - UPLOADED VIDEO 6552 | Closed | H/D was full. Swapped out H/D; re-loaded PAC files. System now appears fully | functional 552_| Closed | 12 May 15 12:07:25 CLOSED - DUPLICATE Incident of Open Issue [[6552__| “Assigned _ _ 5 28 Apr 15 10:86:29 CLOSED - REIMAGED { [8855 _|_ Closed | eimaged. 2 mies found [goa | cuoceg | TUTTE 79:30 CLOSED HARDWARE FAILURE | headliner replaced by area, system tested, OK. 0 mics in vehicle. 6503 | Closag | 10 Feb 15 12:24:38 CLOSED - USER ERROR System restarted BUEARU of SUPPORT SERVICES 23 Aug 2015 Information Services Division 6564_| Closed _| 14 Jan 15 12:07:14 CLOSED - DUPLICATE Incident of Open Issue 2 r 06 Oct 14 20:78:51 CLOSED - NO PROBLEMS FOUND {6565 | Closes | No Oem 18566_| Closed __| Ticket has besh reassigned lo the correct group, in he bme. 6568 _| Assigned [6570 | “Assigned 6570__| Cancelled | 16 Mar 15) Dup Tieket Hofer to HDT# 10G80a (09 Jun 15 12:21:47 CLOSED - HARDWARE FAILURE 6571 | Closed | no power on startup, reseated main system fuse, system tested, OK. 2 mics in vehicle. @572_| Assigned : ‘9 Jun 15 12:22:46 CLOSED - Administraiively 6573 | Closed | Vehicle has been destroyed _ 1 574 | Close | 220an 15 12:93:96 CLOSED - CONFIGURATION ISSUE =] | wireless configuration changed to preshared key, system tested, OK. 0 mies. T 5 09 Jan 15 18:83:22 CLOSED - REASSIGNED — 6875 | Closed | Vehicle no ionger belongs to 16 | 07 Oct 14 12:88:57 CLOSED - Administratively — vehicle was totaled in accident, equipment pulled Serial # of CPU - 01002827 6576 | Closed | CPO# 186231. System at the time of accident was operational however the officer using the vehicle at time of accident did not have the In Car Video System turned on. no video of accident was on record trom IC. Serr | Closeg | TSNOV 14 wireless not connecting, renewed PAC tile, system tested OK 2 mies. 6578 _| Cancelled | VEHICLE NO LONGER ASSIGNED TO A DISTRICT _ 20 Jan 15 11:09:33 CLOSED - Adininistratively 6580 | Closed | From FLEET LAISION's OFFICE Vehicles equipped with in Car Camera (ICC) lst a of 13 Nov 2014 this vehicle is not listed as having ICC Equipment Installed 27 Mar 15 8:00:41 CLOSED - REASSIGNED a 8581 | Closed | boo) car back at area _ 23 Jun 15 11:41:04 IV CLOSED - HARDWARE FAILURE 6581 | Closed | pool vehicle for district, system would not power on, reseated PSU power connections, system tested, OK. 0 igs in vehicle. 20 Jan 15 11:09:48 CLOSED - Administratively From FLEET LAISION’s OFFICE Vehicles equipped with In Car Camera (ICC) list, as of 18 Nov 2014 this vehicle is not listed as having ICC Equipment installed 13 May 15 6:30:53 CLOSED - REASSIGNED Per Radio room said vehicle has been reassigned back to fleet. 9 BUEARU of SUPPORT SERVICES 23 Aug 2015 Information Services Division ‘Jun 78 12:25:50 CLOSED - CONFIGURATION ISSUE | S588 | Closed_| recontigure wireless ofr pre-shared key 01, system tested, OK | -_ 03 Apr 15 10:18:02 CLOSED - Per Video Uploaded | | An IGC Video search of Videos uploaded from this vehicle from the date of the | HOT was open reveals that 79 videos uploaded from this vehicle 11 Feb to 28 6586 | Closed | Mar 2015. This is a Gon il TopCam system and requires that the assigned ctficer powers on the system, Therefore the ICC system appears to be operational. There are no MIC activations therefore it presumed that the MICs are not sync'd {othe system of are intentionally defeated at the time of this upload check. e586 | Closea | 12Jun 15 6:25:04 CLOSED - UPLOADED VIDEO HID tull; swapped out H/D's. System now appears fully functional 6586 | Assigned — ¥2 Jan 15 13:16:48 CLOSED - Inaccurate Info 6782 | Closed | No camera insiallod 1 20 Jan 15 11:10:48 CLOSED - Administratively 6922 | Closed _| From FLEET LAISION's OFFICE Vehicles equipped with In Car Camera (ICC) list } {a8 of 13 Nov 2014 this vehicle is not listed as having ICC Equipment Installed | ‘3 Mar 15 Unit re-imaged and rechecked out new MHDD. No microphones inside 7846 | Closed | Vehicte. Unit is functional 22 Apr 15 7:08:36 CLOSED - Infomation Provided ~ 7567_|| Closed _| This is a pool vehicle. 1 ‘26 Feb 15 7:27:56 CLOSED - REIMAGED 7655 | Closed | Camera will try to upload and them just re-starts itself. System was re-imaged and now appears fully functional 7 ie May 15 6:46:43 CLOSED - REASSIGNED 7655 _| Closed _| Per racio room said vehicle has been reassigned back tofleet_ f 20 Oct 14 10:22:33 CLOSED - Inaccurate Info 7696 || Closed | ‘admin staies vehicle number does not exist, 7608 | Closed | SPOKE wilh desk offaar wh Stated that vehicle 7690 was Ted and working no 19864 _| further issues within car camera system, closing ticket 7ri4_| Closed | informational ticket only _ - 7714 | Closed _| 9 Mar 15 OPer the district this vehicle no longer assigned fo a district ~ 8 Oct 14 18:15:18 CLOSED - HARDWARE FAILURE ~ upon inspection an administrative check of the system revealed a damaged 7755 | Closed | headliner(spider web screen). headliner was replaced, system tested, OK OLD - 03002778 New - 03000871 10 BUEARU of SUPPORT SERVICES 23 Aug 2015 Information Services Division 30 Oct 14 12:45:32 CLOSED - Information Provided eae) ea Junked vehicle 7755_| Closed [12 MAR +5 Reimaged for disk boot fale 7755 Closed Cae 16 CLOSED - Information Provided 7758_| Closed [01 Jun 15 12:51:06 CLOSED - CONFIGURATION ISSUE Pool vehicle 7780 | Cioseg | 25 Jan 15 18:53:52 CLOSED - information Provided ‘This is a pool vehicle 7720 | closeg | 27 May 15 11:92:32 CLOSED ~ information Provided Pool vehicle ["7e07|-Giosed | User dia net want to put i a leket for his car 4 Jan 15 185047 CLOSED Inaccurate nfo 7834 | Closed _| This is a.pool vehicle = 04 Jun 15 6:27:04 CLOSED - CONFIGURATION ISSUE a) Closed | with the guidance of J.B. System now appears fully functional. 15 Jun 15 12:46:01 CLOSED - WRONG ASSIGNMENT 8022 | Closed | Vehicle does not belong to the 06th District. - { 7 t 02 Jul 15 85619 CLOSED - Wing Issue 8088 |_Clesed | modem has been repaired and installed. System is now fully functional t , 14 Apr 15 6:24:36 CLOSED - UPLOADED VIDEO | 8080 | Closed | Hp was full. System is now fully functional _ ‘8099 | Cancelled | 13 MAr 15: Vehicle not assigned to the district and is a pool car _ 144 Closed a Oct 14 14:16:54 CLOSED - NO PROBLEMS FOUND lo problem _ 14 Jan 15 7.02.58 CLOSED - DUPLICATE Incident af Open Issueand incorrectly | 8144 | Closed | assigned to improper district - _ 1 26 Jan 15 12:53:06 CLOSED - CONFIGURATION ISSUE S144 | Closed | renewed pac file 10 Feb 15 12:18:08 CLOSED - Inaccurate Info| Vehicle does not ex'st on district board 8144 | Closed rae | Goseg | Pasonoi has been eset io P.O. H. Eanal empa nhe BO. Rie now cowed 800_| Assigned - - | Ti Jun 15 12:24:07 CLOSED REAIMAGED 8218 Closed | mobile recorder not starting, system re-imaged, system tested, OK. 2 mics in vehicle. 8225 | Assigned Ww BUEARU of SUPPORT SERVICES 23 Aug 2015, Information Services Division 6232 | Assigned 09 Jun 15 12:24:05 CLOSED- RE-IMAGED 8237 | Closed | mobile recorder not starting, re-imaged system, system tested, OK. 2 mics in | wehicle. 10 Jui 18 10:52:30 CLOSED - information Provided 8289 | Close? | Pool vehicle. back at fleet Gaus | Cecoa | APIS OBS CLOSED NO PROBLEMS FOUND Problem could not be duplicated system appeared fully functional 244_| Assigned _ gas | Cloncg | 1 Mar 15 CLOSED Power button was pushed in, Replaced Hi 03001300 with H/L_ 03002485, System now appears fully functional _| » i 13 Jun 15 10:56:05 CLOSED - CONFIGURATION ISSUE 246 | Closed | runtime error 214, reformat failsafe drive, system tested, OK. 2 mies in vehicle. iosed | 09 Apr 15 8:34:49 CLOSED - Administratively S248 | Closed | Vehicle not assigned to 20 district | _ 1 | 25 Jun 15 625559 CLOSED - CONFIGURATION ISSUE 8254 | Closed | System had a runtime error. re-imaged and MHDD re-checked out, MICs in glove Compartment missing the rubber gromemts: replaced. System fully functional 273 _| Assigned ~ >| Jan 15 12:31:44 CLOSED - NO PROBLEMS FOUND £275 | Closed _| System tested, OK. 0 Mies. no problems found [8275 | Closed _| 8 Mar 15 uploaded video, sysiom tested, OK. 1 mic 19 May 15 10:11:29 CLOSED - RE-IMAGED 8275 | Closed | Mobile recorder not starting, system reimaged, system tested, OK. 0 mics in vehicle (03 Nov 14 13:27:19 CLOSED - RE-IMAGED 7 8280 | Closed | Tmauee 2200 | Closed eet eee REIMAGED | 14 Apr 15 12:40:12 CLOSED - NO PROBLEMS FOUND 8280 | Closed | no problems. Mics in glove box. 289 | Closed | B4 Feb 15 12:11:36 CLOSED - DUPLICATE Incident of Open Issue aa 8284_| Assigned 12 BUEARU of SUPPORT SERVICES 23 Aug 2015 Information Services Division Due to an e-mail issue on UNISYS Side this e-mail wasn't received in a timely manner E-mail String started on 19 Nov 2014. Check with the Lt and with the 8295. | Cancelles | information that the internal Hard drive buffer video is gone within 24 - 48 hrs of | ‘operation alter the bulfer video is recorded, This tke! is being administratively closed without response 8295_| Closed [6 mar 15 H/D full, swapped out FID's system 1s now fully functional 14 Apr 15 6:28:84 CLOSED - RE-IMAGED 5295 | Closed _| System keeps ro-booting, System now appears fully functional gear | Cocca) 23dun TS 11:59:44 CLOSED - CONFIGURATION ISSUE runtime 214 error, format failsafe, system tested, OK. 0 mics in vehicle 3298 | Closed | not aulhorized or his type af tket ~ 8298_|~ Closed _| 16 Oot 14 8:55:42 CLOSED - DUPLICATE Incident of Open issue gc | Closed | 01 Nay 15 9:40:23 CLOSED - CONFIGURATION ISSUE losed | Switches to PSK. 2 mics in vehicle 298 | Closed | 01 May 15 6:20:05 CLOSED - DUPLICATE Incident of Open Issue 2208 | Closed | O8sun 15 10:28:19 CLOSED - CONFIGURATION ISSUE Formatted O12 mies 200 | Gloseg | Wl 15 8:12:58 CLOSED - NO PROBLEMS FOUND No problems found. 2 mics found. Closed Cancelled | ‘01 Oct 14 6:24:38 CLOSED - UPLOADED VIDEO H/D was full, H/D was swapped out. System now appeats fully functional 40 mar 15 vehicle no longer assigned to a district [20 Mar 15 13:21:53 CLOSED - RE-IMAGED | e303 | closed | Runtime 2147024784 (80070070). System was re-iamged and now appears fully functional 304 [Assigned |__ = 3208 | Closea | SNOW 2074: problem could not be duplicated; system ‘appeared fully functional, j 10 Feb 15 6:22:13 CLOSED - RE-IMAGED 7 8308 | Closed | Runtime 2147024784(80070070). System is now fully functional “31 MAR 15 CLOSED RUN-TIME-ERROR 214789(80070070) - Reformat "D" 8306 | Closed | Drive: No MICs present at time of service. System functional "Assigned _ 8307 _| Closed | 13 Mar 15: CLOSED Cradle upload needed. System functional 15 Dec 14 13:39:47 CLOSED - Inaccurate info ~ 8512 | Closed | Bad vehicle number 08 Jun 15 10:26:48 CLOSED - CONFIGURATION ISSUE - 8313 | Closed | Formatted D:\ 2 micsi n vehicle. eas | Closea | 27 Apr 15 16:12:00 CLOSED - REIMAGED Reimaged, Mics in glove box. B BUEARU of SUPPORT SERVICE: 23 Aug 2015 Information Services Division 22 Oct 14 12:58:52 CLOSED - UPLOADED VIDEO Se en cseeed | NNO Tt apiacsaltmanID ee ose tested, OK. _| 11 Jun 15 12:25:09 CLOSED - RE-IMAGED 8918 | Closed | runtime error 52, mobile recorder not starting, system re-imaged, system tested, OK. 0 mics in vehicle, 8316 | Assigned r 21 Oct 14 6:12:46 CLOSED - UPLOADED VIDEO “| S519 | Closed _| swapped out HID System now appears fully functional 8321 | Closea | 18 Jan 15 17:00:35 CLOSED - NO PROBLEMS FOUND L No problems found, : 321 | Closed | 25 Feb 15 11:01:52 CLOSED - CONFIGURATION ISSUE Renewed PAC 8321_| Closed [03 Jun 15 10:27:19 CLOSED - DUPLICATE IneWdent of Open sae | 23 Feb 15 14:15:44 CLOSED - CONFIGURATION ISSUE 8324 | Closed | System checked and configuration needed to be corrected besides changing | wireless to a pre-shared Key configuration. System fully functional @304_| “Assigned | 10 Oct 14 7:26:52 CLOSED - NO PROBLEMS FOUND 8825 | Closed | Problem could not be duplicated. Oificer stated that he was using the camera with ‘o issues. tested unit appeared to have no issues, 8325 _| “Closed _| Sol. Lisowski, = 29 Jan 15 6:37:59 CLOSED - RE-IMAGED eee case | Cow dlak apes regloe tues re-imaged and now appears fully functional | 18 Jul 15 17:54:36 CLOSED - Admnistratively 8926 | Closed _| vehicle not assigned to O01 8327_| Closed [12 Jan 15 123232 CLOSED - DUPLICATE incident of Open Issue 8328 | Cancelled |S Mar 15 Dup Ticket to 72260005 18 Apr 15 12:44:27 CLOSED - CONFIGUAATION ISSUE B28 | Closed | runtime errr 214, reformat falsate system teston, OR mice in vehicle. 8328 | "Closed _ | 05 Jun 15 6:40:20 CLOSED - CONFIGURATION ISSUE 10 Jul 15 11:50:25 CLOSED - RE-IMAGED $828 | Closed | runtime enor 58, sysiom re-maged, ster tested, OK. 0 mics in vehicle. 7 ; 12 MAR 15 CLOSED Unit was re-imaged and MHDD rechecked out. Both 8929 | Closed | microphones inside vehicle. Units fly functional, ecco leaee 4 | 24 Oct 14 13:30:50 CLOSED - CONFIGURATION ISSUE wireless not connecting, renewed wireless PAC file, system tested, OK. 8330 | Closed | 1? Mar 19: Mobile Recorder not starting, System te-imaged, MMHD replaced, 2} St __| mics in vehicle. system tested, OK. . 23.Jun 15 11:39:11 CLOSED - RE-IMAGED 8330 | Closed | mobile recorder not starting, system re-imaged, system tested, OK, 0 mics in vehicle 7 4 BUEARU of SUPPORT SERVICES 23 Aug 2015, Information Services Division 16 May 15 7:35:39 CLOSED - CONFIGURATION ISSUE, eee | acai | lio sor 6 Nie cHksek On ENT epsiory seiedt OKO 8332_| “Gosed _ | PO nol autionzedio open Wis ype OT GT 8332 | Closeg | 19 Dee 14 6:36:19 CLOSED - Wiring Issue 9800 _| fuse under hood was blown. System now appears fully functional 8336 | Cancelled | 17 Mar 18: Vehicle no longer in disirict was replaced as c 03 Jun 15 10:24:22 CLOSED - CONFIGURATION ISSUE S8_| Closed | Formatted Di 2 mics in vehicle 19 May 16 10:17:02 CLOSED - RE-IMAGED =| 8340 | Closed | Windows system 32 error, system reimaged, system tested, OK. 0 mics in vehicle, 2340 | closeg | 05 Jun 15 629:46 CLOSED - REIMAGED eed _| runtime error 52, resimaged system, system tested, OK. 0 mics in vehicle 47 _| Assigned 7 7 20 Jan 15 12:42:03 CLOSED - REIMAGED Z 8342 | Closea | Windows startup error, coban application would not start, system re-imaged, new | pre-shared key wireless protile applied, rechecked out NMHD, system tested, OK O mies. 08 Feb 15 13:37:33 CLOSED - Per Video Uploaded ‘An ICC Video search of Videos uploaded trom this vehiole from the date of the 2344 | Closed | HDT was open reveals that 81 videos uploaded from this vehicle. Therefore the ICC system appears to be operational. There are no MIC activations therefore itt resumed that the MICs are not sync’d to the system or are intentionally defeated at the time ofthis upioad check. 8344 | Assigned 345 _| Assigned - | 77 Mar 15: Unit was re-imaged and MHDD rechecked out. 0 microphones side B46 | Closed | vehicle. Units funetional _ 8346 | Closed | 08 Apr 15 12:19:18 CLOSED - UPLOADED VIDEO Cradied upload required. 0 microphones inside vehicle. Unit is functional 8846_| “Assigned | 08 Jul 15 11:26:16 CLOSED - Information Provided — S547 | Closed _| er radio room personnel, this vahicte ino longer belongs to the 003rd district. 848_| Assigned 17 Nov 14 12:28°54 CLOSED - UPLOADED VIDEO 8350 | Closed | runtime error 52, rechecked out new MMHD drive, system tested, OK. 2 mies. old MMHD uploaded via server cradle. 15 BUEARU of SUPPORT SERVICES Information Services Division 03 Dec 14 12:05:53 CLOSED - REASSIGNED. 23 Aug 2015 8951 | Closed | this appears to be a pool car serviced said vehicle in 008th dist Vehiote is fully functional 03 Dec 14 12:04:52 CLOSED - NO PROBLEMS FOUND S851 | Closed | problem could nal be duplicated eins oes functional. [28 Jan 15 6:36:85 CLOSED - RE-IMAGED 8351 | Closed _| runtime 218549845616549819845189194895 1561890965 18951 (€0070070) System was reimaged and now appears fully functionel _| 25 Jun 15 6:18:08 CLOSED - RE-IMAGED 8351 | Closed | windows system error 32. System was re-imaged; system now appears fully funetional : e 29 May 15 7:15:44 CLOSED - CONFIGURATION ISSUE S954 | Closed | Copied mobile recorder fies, 8855_| Assigned | seg | 29 Oct 14 7:18:48 CLOSED - Infomation Provided BS88 | Closed | Syeiem was fixed Gurg distil wide upgrade, 29 Jan 15 13:00:21 CLOSED - RE-IMAGED 8956 | Closed | Reimayed and checked out HO 13 Nov 14 12'56:43 CLOSED - CONFIGURATION ISSUE 8358 | Closed | runtime error 2147024784(80070070) failsafe drive, retormalted failsate drive, system tested OK. 1 mics 05 Feb 15 12:59:15 CLOSED - UPLOADED VIDEO | S858 | Closed _ | nib FULL, replaced MMHD, sysion testou Ono mice, _ ‘9 mar 18 CLOSED mobile recorder starlup error, bad file name, re-imagod 8859 | Closed | cystom, upload video, systom tested, OK Ime | 8361 | Closea | 3 Oct 14 18:13:50 CLOSED - DUPLICATE Incident of Open Issue 17 Mar 15: CLOSED Replaced cpu 01d#31000177/1 88055 S861 | Closed | newns1000294/188770, IGG syctom bation oes replaced. 24 Oct 14 7:79:03 CLOSED - NO PROBLEMS FOUND 8362 | Closed _| No problems found 7 23 Oct 14 6:38:53 CLOSED - UPLOADED VIDEO £868 | Closed | Fp was full Swapped HID, system now appears fully functional 17 Mar 15 CLOSED: Mobile Recorder not starting, System re-maged, MMHD S967 | Closed | replaced, 2 mis in vehicle aystom lected. xe - a 04 Dec 14 12:34:70 CLOSED - CONFIGURATION ISSUE 8970 | Closed | system switched over to WPAZ-Personnal wireless configuration, system tested, 2 mics. a 8370 | Closed | 24 Feb 15 6:05:16 CLOSED - DUPLICATE Incident of Open Issue al 8371 | Closea | 18 Apr 15 12:50:38 CLOSED - UPLOADED VIDEO uploaded video, system tested, OK. 0 mics in vehicle 16 BUEARU of SUPPORT SERVICES 23 Aug 2015 Information Services Division 08 Jul 16 11:51:39 CLOSED - RE-IMAGED 8971 | Closed | mobile recorder not starting, system re-imaged, system tested, OK. 0 mics in vehicle. 29 Dec 2074 CLOSED wireless not connecting, upon inspection of ICC server at 8872 | Closed | district server was offine requiring a system reboot, after system reboot vehicle was able to reconnect and upload, system tested, OK. 0 mies. 05 Feb 15 12:59:43 CLOSED - UPLOADED VIDEO Bor? | Closed | iiviiD FULL, replaced MIMD, sysiom Iectoy One 2 mics 8372 | Closea | 13 Jun 15 10:56:18 CLOSED - CONFIGURATION ISSUE ose _| tuntine error 214, reformat faisafe drive, system tested, OK. 2 mics in vehicle 21 Nov 14 7:31:58 CLOSED - RE IMAGED 8373} Closed | Runtime 2147024784 (@0070070), System was re-imaged and now appears fully functional 24 Feb 15 6:42:04 CLOSED - REIMAGED BSS | Closed | runtime stor 214, c-maged system coloced MMHD, Omics e 05 Jun 15 12:36:32 CLOSED - RE-IMAGED 8373 | Closed | mobile recorder not starting, re-imaged system, system tested, OK. 0 mics in vehicle. 8374 | Closed | 20 Jan 15 17:16:37 CLOSED - DUPLICATE Inldenl of Open Issue 8374 | Cancelled | 17 Mar 18: Per Fleet Liaison Olfice vehicie not assigned to a disiicl Feb 15 6:33:32 CLOSED - AEIMAGED S874 | Closed | runtime error 52, resmaged system, replaced MMHD, system tested, OK. 2 mies. 21 Apr 15 10:08:13 CLOSED - REAMAGED — 8376 | Closed Unit was re-imaged and new MHDD insialled. Both microphones inside vehicle. Unit is fully functional 7 - 2378 | Closeg | Oo Nov 14 18:02:46 CLOSED - NO PROBLEMS FOUND problem could not be duplicated system appeared fully functional. 7 ‘13 Mar 15: CLOSED Re-Imaged Funtime 21678910(80070070). System ow 8878 | Closed | appears tily functional, 23 Apr 18 6:41:11 CLOSED - NO PROBLENIS FOUND SS78 | Closed _| problem could not be duplicated system appeared fly functional 04 Jun 15 6:26:15 CLOSED - UPLOADED VIDEO 8378 | Closed | H/O was full; swapped hia's and re-imaged the D dive. System now appears fully functional - 8378 _| Assigned 10 MAR 1 CLOSED No power to the unit. Checked fuse in fuse block undar the 8381 | Closed | hood and discovered fuse to be dirty. Cleaned fuse which restored power. Unit \was re-imaged. No microphones inside vehicle. Unit is functional [8361 | “Assigned 8384 | Closed | 05 Nov 14 11:16:51 CLOSED - DUPLICATE Incident of Open Tesue’ 90 Jun 18 7:20:41 CLOSED - REAMAGED 8364 | Closed | Reimaged. 2 mics found 22 Jan 15 12:52:47 CLOSED - REIMAGED 8385 | Closed | Reimaged 7 BUEARU of SUPPORT SERVICES 23 Aug 2015, Information Services Division 28 Oct 14 6:31:41 CLOSED - RE-IMAGED | S985 | Closed _| runime 2147654(80070070), Systern & now fly tunetional, 27 Jan 15 6:35:21 CLOSED - RE-IMAGED feo eae at Gysiem|ieereetap irc acnenen ‘System is now fully functional. 05 Feb 15 13:00:46 CLOSED - RE-IMAGED = 8987 | Closed | mobile recorder net starting, MIMHD FULL, replaced MMHD, system re-imaged, system tested, OK. 2 mics im ‘30 Apr 15 12:05:48 CLOSED - REIMAGED ey coos Reimaged. 2 mics in vehicle 13 Apr 15 12:27:41 CLOSED - RE-IMAGED | a) Closed Reimaged 2 mics in car. 891 | Closed | 18 Jun 15 74419 ‘14 Jan 15 13:50:16 CLOSED - REIMAGED: 7 8302 | Closed | reimaged due ta mobile recorder issues. _| 8393 | Assigned 04 Dec 14 12:34:26 CLOSED - CONFIGURATION ISSUE - | 8394 | Closed | system switched over to WPA2-Personnal wireless configuration, systern tested, 2 mies. 15 Jul 15 17:56:02 CLOSED - CONFIGURATION ISSUE 8304 | Closed | runtime 214, reformat failsafe, system tested, OK. 0 mies in vehicle, “| 8394 |" Closed | 16 Jan 15 7:18:27 CLOSED - DUPLICATE Incident of Open Ieeus 8394 |" Closed _| 24 Feb 15 6:08:34 CLOSED - DUPLICATE Incident of Open Issue 8395 | Closed | 08 Oct 14 20:12:28 CLOSED - CONFIGURATION ISSUE Craddled hardrive 27 Jao 15 165457 CLOSED - REIMAGED 8995 | Close | Ranaut 23 Mar 18 17:05:48 CLOSED - CONFIGURATION ISSUE 8395 Closed Windows boot error system re-imaged. 2 MICs. present. System fully operational 12 May 18 11:41-03 CLOSED - REASSIGNED 8395 | Closed | Venicia is not assigned to the 022nd District. _ 8905 _|"Glosed | 15 Jun 15 13:05:26 CLOSED - DUPLIGATE Incident of Open baie 8395 | Assigned 8395_| Assigned | 8396 Closed [31 Mar 15 6:26:39 - DUPLICATE Incident of Open Issue 8396 | Closeg | 1 Jul i5 11:56:84 CLOSED - CONFIGURATION ISSUE runtime 214, reformat failsafe, system tested, OK. 1 mic in vehicle, 8397 | Glaseq_ | Ja" 15 1206-55 CLOSED CONFIGURATIONTSSUE wireless nol connedling, renewed PAC file, system tested, OK. 2 mic. 02 Jun 1 12:19:56 CLOSED - CONFIGURATION ISSUE mobile recorder not 8997 | Closed | starting, replaced mobile recorder system ile, system tested, OK. 2 mies in vehicle. - 18, BUEARU of SUPPORT SERVICES 23 Aug 2015, Information Services Division 24 Oct 14 13:31:24 CLOSED - RE-IMAGED. 8399 | Closed | wireless not connecting, runtime error with coban application, system re-imaged, Tenewed wireless PAC file, system tested, OK. 17 War 18 11:25:19 CLOSED - REIMAGED = 8399 | Closed | Mobile Recorder not starting, System re-imaged, MMHD replaced, 0 mics in vehicle, system tested, OK. 8400 |“ Closed | 08 Apr 15 7:09:00 CLOSED - DUPLICATE Incident of Open Issue. - 08 Deo 14 12:54:57 CLOSED - CONFIGURATION ISSUE 8401 | Closed | system switched over to WPA2-Personnal wireless configuration, system tested, 2 mics. 8401 | Closed | 24 Feb 15 6:07:53 CLOSED - DUPLICATE Incident of Open Issue | [ 8403 | “Closed | @ Mar 15 CLOSED OFer the district this vehicle no longer assigned to a GsIicl [0 Apr ~ WRON ENT [es [omer | S28 Sa Ose WRONG ASSIGN 8404 | Closed [07 Nov 14 6:13:30 CLOSED - DUPLICATE Incident of Open Issue O7 Jan 15 6:56:16 CLOSED - RE-IMAGED | 8404 | Closed _| runtime 21.465746(80070070). System now appears fully funcioanit 404 | Closea | 4M 15 CLOSED re-imaged Funtime 52. System now appears fully funcional 10 Jul 15 12:24:36 CLOSED - RE-IMAGED ~ Runtime 8404 | Closea | 214567451691405791+9448941684615649841654915967495616846516121641 5196163541 965476516456(800000000000000000000000000000000070000000 (000000000000000000070). System was re-imaged and now appears fully functional 21 Apr 15 11:10:06 CLOSED - RE-IMAGED 7 8405 | Closed | Runtime error 52, reimaged system, system tested, OK. 0 mics in vehicle, recheck out mma. 408 _| Assigned 28:59 CLOSED - RE-IMAGED 8406 | Closed | mobile recorder not starting, re-imaged system, system tested, OK. 2 mics in vehicle. a07 | Closea | 17 Mar 18 CLOSED: Vehicle no longer m district was replaced 2i Nov 14 11:58:18 CLOSED - NO PROBLEMS FOUND Video Uploads for this vehicte were checked using date parameters of 19 NOV to 8409 | Closed | 21 Nov 2014. This vehicle is operational with 6 videos uploaded | | tis apparent from the uploaded videos that personne! have failed fo syne the MiGs, — 14 Apr 15 12:40:38 CLOSED - RE-IMAGED S409 | Closed | Feimaged. no mics found _ 2410 | Glosea | 22 Jan 15 12:52:23 CLOSED - CONFIGURATION ISSUE Renewed PAC formated D:\ 19 BUEARU of SUPPORT SERVICES 23 Aug 2015, Information Services Division | 27 Apr 15 13:12:57 CLOSED - Information Provided 8410 | Closed | Vehicie has been junked. B4it_|_ Closed _| There not A current toket | 09 Jan 15 13:25:00 CLOSED - REIMAGED | S411 | Closed | Re-imaged uploaded video. system is now fully functional = 28 Jan 15 7:11:35 CLOSED - UPLOADED VIDEO S411 | Closed _| 1410 was full, system is now fully functional e411 | Cioseq | 08 Jun 15 13:19:02 CLOSED - Information Provided Pool vehicle ea2 | cosea | Mar TS CLOSED mobile recorder not staring, replaced MIMFTOWechecKed oul E at server), system tested, OK. 2 mics in vehicle. | 25 Apr 15 12:59:37 CLOSED - CONFIGURATION ISSUE e412 | Closed | runtime error 53, ran check disk on MMHD to fix errors, system tested, OK. 2 mics in vehiote ~ 20 Mar 15 13:32:12 CLOSED - RE-IMAGED ~ B48 | Closed _| Freimages for windows error. 2 mics in vehiclo. _ ] 24 Jun 18 11:50:10 CLOSED - NO PROBLEMS FOUND 8413 | Closed | No problems. 2 mics in vehicle 8415 | Cancelied_| 10 MAR 15 Per radio room vehicle IS no longer assigned 10 16 8416 | Closed _| 04 Feb 15 11:35:43 CLOSED - DUPLICATE Incident of Open Issue ("8417 | “Closed | 30 Jun 15 7:19:48 CLOSED - RE-IMAGED Reimaged 2 mics found “| 22 Oct 14 12:57:47 CLOSED - UPLOADED VIDEO S819 | Closed | iamiHD tll, replaced MMHD, system tested, OK ‘04 Dee 14 12:35:12 CLOSED - CONFIGURATION ISSUE 8419 | Closed | system switched over to WPA2-Personnal wireless configuration, system tested, I 2 mics. 8419 | Closed | 23 Jan 15 5:41:33 CLOSED - DUPLICATE Incident of Open Issue 8419 |" Closed | 24 Feb 15 6:07:25 CLOSED - DUPLICATE Incident of Open Issue 8419 | Assigned | . | 15 Apr 18 11:44:31 CLOSED - RE-IMAGED: 8424 | Closed _| Freimaged. 2 mics found in glove box _ | | 23 Mar 15 11:04:41 CLOSED - CONFIGURATION ISSUE : 8422 | Closeg | 21 Mar 15 BECVAR: System would not update via wireless fom 9.4.21: re | imaged system, checked out MHDD. 2 MICs present at the time of service. | S¥siem fully operational 425 _| Assigned |_ _ e 24 Oct 14 11:29:34 CLOSED - RE-IMAGED 8425 | Closed | feimaged 15 Dec 14 13:40:07 CLOSED - RE-IMAGED e425 | Closed | Meee ts 20 BUEARU of SUPPORT SERVICES 23 Aug 2015 Information Services Division 32 Mar 15 CLOSED Check disk of the D: was performed and MHDD was £428 | Closed | rechecked oul, Both microphones inside vehicle, Unis Tully functional 426 | Gloseg | 12 Jun 15 10:55:54 CLOSED - CONFIGURATION ISSUE runtime error 314, losed_| reformat falisate drive, system tested, OK. 2 mies in vehiole. 8428 | Closed | 01 Oct 14 6:31:22 CLOSED - DUPLICATE Incident of Open Issue _| ‘8428 | “Closed | 24 Oct 14 6:25:33 CLOSED - DUPLICATE incident of Open Issue 24 Oct 14 6:25:04 CLOSED - CONFIGURATION ISSUE | 8428 | Closed | Runtime 2147561548(80070070). Reformatted D: Drive system now appears tully | functional Pe 03 Oct 14 19:14:08 CLOSED - NO PROBLEMS FOUND: £431 | Closed | upon acministrative check of system, system was function properly, no problems found, - 25 Feb 15 11:04:24 LOSED -RETMAGED sas1 | Closed | Free 1S t 3431 | Assigned 29 Jan 15 18:51:23 CLOSED - RE-IMAGED ~ e492 | Closed | Reimagea 09 Jul 15 11:38:19 CLOSED - RE-IMAGED £432 | Closed | Unit was re-imaged and new MHDD installed. Both microphones inside vehicle. Unit is fully functional - 14 Jan 15 6:36:09 CLOSED - REIMAGED S485 [Closed _| System was frozen, Re-imaged system and is now fully functional, 8436 | closea | 20 May 15 6:41:56 CLOSED - RE-IMAGED 19588 _| Frozen moniter. System was re-imaged and now appears fully functional. 12 Jan 78 12:59:29 CLOSED - RE-IMAGED 8436 | Closed | runtime error, application would not start, re-imaged system, rechecked out new MIMHD, system tested, OK. 2 mics. 18 Apr 15 12:45:41 CLOSED - RE-MAGED 8488 |_Sesed | runtime error 214, e-imaged system, system tested, OK. mics in vehicle '8437_| Closed [27 Jan 15 12.5639 CLOSED - DUPLICATE Incident of Open Issue Jan 15 12:56:07 CLOSED - RE-IMAGED S487 _|_ Gosed | Systom was re-imaged and now appears fully functional 23 Jun 15 6:17:39 CLOSED - RE-IMAGED 8437 | Closed | Runtime 21456468187(80070070). system was re-imaged and now appears fully functional 7 8440 | Closea | 12 MAr15: Problem could not be duplicated; System appeared fully functional 05 Jun 15 6:16:29 CLOSED - NO PROBLEMS FOUND S440 {_Slosed _| problem could not be duplicated: System appeared fll functional lesa 20 Jan 18 20:11:27 CLOSED - RE-IMAGED S487 | _Slosed | Foimaged and cradled mhd B441_| Assigned s a BUEARU of SUPPORT SERVICES 23 Aug 2015 Information Services Division 21 Nov 14 10:02:40 CLOSED - NO PROBLEMS FOUND, Video Uploads for this vehicle were checked using date parameters of 10 NOV to 8443 | Closed _| 21 Nov 2014. This vehicle is operational with 33 videos uploaded, | is apparent from the uploaded videos that personnel have failed to sync the MiGs, 26 Jan 15 17:99:24 CLOSED - RE-IMAGED ses | Closed | Revers 23 Mar 16 17:01:22 CLOSED - HARDWARE FAILURE 8443 | Closed | 21 mar 18 SERGIO: MAin power wire at fuse block damaged, taken to OEMC Radio Repair shop. No MICs present at lime of service. System functional 3443) Assigned 2444 | Closea | 30 Oct 14 12:47:29 CLOSED - REIMAGED _| Reimaged _ ‘ check in the B.O, showed that Sgt. Benigno was showing to different dist of assignment, it was showing he was assigned to both 01st & the training 8444 | Closed | academy. Correction has been made and password has been resel to Sg Benigno emp# and changes has been corrected from the academy to the 011th dist (09 Dec 14 6:55:51 CLOSED - UPLOADED VIDEO 8444 | Closed | video upload under pc0s326@20141206184334.mpg. vehicle was released back ___| to istrict. system function properk i 8844 | Closed [25 Feb 15 10:59:54 CLOSED - DUPLICATE incident of Open Issue : 25 Feb 15 11:03:20 CLOSED - NO PROBLEMS FOUND. S444 | Closed | No problems found 24 Jun 15 11:48:51 CLOSED - REIMAGED 8444 | Closed | reimaged. 2 mlesin vehi | 30 Apr 15 6:58:55 CLOSED - NO PROBLEMS FOUND S445 |_Gosed_| problem could not be duplicated system appeared fly functinal 8445_|" Assigned - sed | 2” Apr 15 13:12:34 CLOSED - Per Video Uploaded S447 || Closed | Reimaged. 1 mic found = 12 Jan 15 12:58:15 CLOSED - RE-MAGED | 8448 | Closed | runtime error, application would not start, re-imaged syslem, system tested, OK. 0 | mies. 8448 |" Closed [08 Jan 15 751:42 CLOSED - DUPLICATE Incident of Open lasue 8448 [Closed “| 20 Jan 15 11:08:36 CLOSED - DUPLICATE incident of Open Issue | 22 Jan 15 12:32:46 CLOSED - HARDWARE FAILURE 8448 | Closed | dimmer on HLU not working, replaced HLU unit, systam tested, OK. 0 mics. old - 33000027 / new - 33002540. : 7 8448 | Closea | 18 May 15 7:52:48 CLOSED - CONFIGURATION ISSUE runtime erior 214, S888 _| reformat taisafe, system tested, OK. 0 mies in vehicle. 7 10 Jul 45 11:47:28 CLOSED - CONFIGURATION ISSUE runtime error 314, re- 8448 | Closed | format falsale, system lested, OK. 0 mics in vehicle. 24 Odi 12 18:35:49 CLOSED - REIMAGED 8449 | Closed | wireless not connecting, runtime error with coban application, system re-imaged, | renewed wireless PAC file, system tested, OK 449 | Closea | 22 Oct 14 15:14:12 CLOSED - DUPLICATE Incident of Opan lssue 2 BUEARU of SUPPORT SERVICES 23 Aug 2015 Information Services Divis 17 Mat 15 CLOSED: Mobile Recorder not starting runtime 214, System re- BES | Closed | imaged, MIMHD replacod, Omics vetlel, yet tonteg one l 20 Oct 14 11:54:42 CLOSED - NO PROBLEMS FOUND 8450 | Closed | io probiem found I 23 Dec 14 12:12:52 CLOSED - REIMAGED 8450 | Closed | ICC system re-imaged, rechecked out MHDD and repaired Intel Pro-set WiFi Both microphones in vehicle. System is fully functional 1 Jul 15 12:05:39 CLOSED - RE-IMAGED 8450 | Closed _| Unit was re-imaged and new MHDD installed. WiFi software needed repaired Both microphones inside vehicle. Units fully functional 8451 | Closed_[ 12 War 15 CLOSED SYsiem re-maged and fully farchonal “| 8451 | Closed _| 0” May 15 11:83:53 CLOSED - RE-IMAGED Reimaged. 2 mics in car. 8451_| Assigned - 10 Mar 18 CLOSED Re-Imaged Runtime 2147004784 (80070070). System was 8453 | Closed | resimaged and now appears fully lanctonal B454_| Assigned |__ : __| I é 8455_| Closed | 12 Sep 14 10:35:04 CLOSED - DUPLICATE Inadent of Open Issue 8455 | Closed | 10 Feb 15 12:25:27 CLOSED - UPLOADED VIDEO Craddled | 8455 Assigned 29 Ocl 14 12:02:49 CLOSED - UPLOADED VIDEO S457 {Closed | uptoaded video, checked system's wireless settings, system tested, OK 8457 | Closed | 18 Apr 15 12:44:88 CLOSED - CONFIGURATION ISSUE Funtime error 214, reformat failsafe, system tested, OK. 0 mics in vehicle. ae 08 Jul 15 11:50:25 CLOSED - information Provided oo ‘osed | Per radio room personnel related this vehicle docs not belong tothe district 22 Oct 14 12:56:15 CLOSED - REIMAGED 8458 | Closed | mobile recorder runtime error, system reimaged, replaced MMHD diive, system tested, OK. (04 Deo 14 12:35:24 CLOSED - CONFIGURATION ISSUE 8458 | Closed | system switched over to WPA2-Personnal wireless configuration, system tested, 2 mics zl 8458 _| Assigned Mar 15 17:42:02 CLOSED - information Provided | 8459 | Closed | Reformatted D: & installed a new MHDD. 0 microphones inside vehicle. Unit is functional 08 Jul 45 11:34:28 CLOSED - UPLOADED VIDEO 8459 | Closed | MHDD was full, unable to upload. MHDD was cradled and new MHDD installed. No other issues diagnosed. 0 microphones inside vehicle. Unit is functional B4e1_| Assigned — - 8462 |" Closed | 10 Feb 18 12:25:32 CLOSED - CONFIGURATION ISSUE Fall safe reformatted 23 BUEARU of SUPPORT SERVICES 23 Aug 2015 Information Services Division 21 Mar 15 CLOSED: system full; Re-Format “D" Drive, Re-check out MHDD. No 8462 | Closed | Wwics present. System operational 8462 | Closed _| 13 Jul 15 7:13:38 CLOSED - DUPLICATE Incident of Open Tasue ‘#462_| Assigned = 8463 _| Assigned _ att 8464 | “Closed | 22 Jan 18 12:51:52 CLOSED - DUPLICATE Incident of Open Issue. 27 Apr 15 13:12:19 CLOSED - RE-MAGED S464 | Closed | reimaged, 2 mics in car 03 Jun 15 10:23:33 CLOSED - REAMAGED S464 | Closed | Feimaged. 2 mics in vehicle. 25 Apr 15 18:02:47 CLOSED - RE-IMAGED 8465 | Closed | no power to system, cpu power was shut off, windows startup error, system re- imaged, system tested, OK. 2 mics in vehicle. _ 8466 | Closed | 13 MAr 16CLOSED: Remaged aa67 | Closea | 24 F&® 1 per Fleat Liaison Otlice vehicle no longer assigned fo Gstict ~ | Of Apr 15 17:52:18 CLOSED - RE-IMAGED 7 8467 | Closed | Unit was re-imaged and new MHDD installed. Configured witeless to pre-shared key. 0 microphones inside vehicie. Unit is functional. eee) T (07 Jul 15 12:02:59 CLOSED - WRONG ASSIGNMENT 8467 | Closed | Vehicle does not belong to the 004th district. Vehicie was not in 004, suspect pool car. 12 Nov 14 14:01:12 CLOSED - NO PROBLEMS FOUND S468 | Closed | No problems found _ | 18 Sep 14 8:18:07 CLOSED - REIMAGED S470 | Closed | runtime 2147024784 (80070070). System now appears fully luncitonao. 24 Jun 15 11:46:17 CLOSED - Information Provided i70y | Choseda||Ioesamnen ” ea7t_| Assigned = — | 20 Nov 14 7:17:59 CLOSED - UPLOADED VIDEO S471 | Closed | +0 ul, Re-loaded pac fies; system now appears fully functional 23 Dec 14 13:15:15 CLOSED - UPLOADED VIDEO | 8471 | Closed | reloaded pac files system now appears to be uploading. System is now tuly | le functional gave | Closea | 12 Nov 14 11:11:24 CLOSED - NO PROBLENIS FOUND * _| No problems found 8472 | “Closed [23 Dec 14 12:37:32 CLOSED DUPLIGATE Incident of Open Issue. 08 Jul 15 11:55:28 CLOSED - RE-IMAGED 8475 | Closed | Unit was re-imaged and new MHDD installed. 0 microphones inside vehicle. Unit is functional 24 BUEARU of SUPPORT SERVICES 23 Aug 2015 Information Services Division 8480_| Assigned | - 04 Nov 14 620.37 CLOSED - RESIMAGED 7 8481 | Closed | check and set-up mirror bad name number. system was re-imaged and is now fully functional 09 Jan 15 13:26:47 CLOSED - HARDWARE FAILURE 8481 | Closed _| battery had corrosion at the ends. replaced battery and replaced h/D. System now appears fully funcitonal, 8481 | Closed | 25 Jun 15 11:52:45 CLOSED - WRONG ASSIGNMENT ~~ _| Per radio room personnel, this vehicle does not belong to the 003rd district 02 Jun 18 12:17:55 CLOSED - CONFIGURATION ISSUE 8482 | Closed | mobile recorder not starting, replaced mobile recorder system file, system tested, OK. 0 mics in vehicle 13 Jun 16 10:57:24 CLOSED - UPLOADED VIDEO S482 | 0804 | vehicle working proverly uploaded vdeo uitlessiy, 2 mies in vehiclo 7 23 Dec 14 7:16:58 CLOSED - Information Provided £484 | Closed _| This vehicle has been replaced by a newer vehicle. ‘St Oct 14 12:53:43 CLOSED - CONFIGURATION ISSUE | 8485 | Closed _| Craaied hardrive and cleaned talsate - 8485 | “Closed [26 Jan 15 17:36:58 CLOSED - CONFIGURATION ISSUE _ [8485 _|“Ciosed | 13 Mar 15 CLOSED: System re-imaged - 8485 _| Assigned 26 Jan 15 12:54:43 CLOSED - CONFIGUAATION ISSUE S486 | Closed _| copied mobile recorder fies 20 Jan 15 12:43:32 CLOSED - RE-IMAGED ~ 8487 | Closea | Windows startup ertor, coban application would not start, systern re-imaged, new pre-shared key wireless profle applied, rechecked out MHD, system tested, OK. 2 mies. 25 Sep 14 7:35:52 CLOSED - RE-IMAGED 8489 | Closed | windows/system 32/error; system was re-imaged and now appears fully funetional i 31 Oct 14 6:49:49 CLOSED - NO PROBLEMS FOUND “| S488 | Closed _| problem could nol be duplicated; system appeared fully functional : P 19 Mar 15 CLOSED: CPU would not pick up rear camera. Replaced GPU 8489 | Closed | 31000488 cod 189710 with CPU 31000708 cpd 191240. System now appears fully functional 08 Apr 15 10:19:12 CLOSED - Per Video Uploaded An ICC Video search of Videos uploaded from this vehicle from the date of the | HDT was open reveals that 12 videos uploaded from this vehicle 29 Mar to 1 Apr 8489 | Closed | 2015. Therefore the ICC system appears to be operational There are no MIC activations therefore it presumed that the MICs are not syno'd to the system or are intentionally defeated at the time of this upload check. 27 May 15 6:27:59 CLOSED - RE-IMAGED ~ 5489 |_Slesed | Disk boot error. System was re-imaged and appears fuly functional 25 Jun 15 6:21:37 CLOSED - RE-IMAGED [S489 | Closed | windows system 32. system was re-iamaged and now appears fully functioanl. | 25 BUEARU of SUPPORT SERVICES 23 Aug 2015 Information Services Division 10 Jul 15 12:21:01 CLOSED - HARDWARE FAILURE 8489 | Closed | Disk boot error; Area removed cpu 31000708 cpd 191240 and installed 31000202 pd 189305. System per Kevin appeared fully functional S481 |" Closed [07 Oct 14 6:33:07 CLOSED - DUPLICATE incident of Open Issue 06 Oct 14 7:48:21 CLOSED - RE-IMAGED S401 | Closed _| Fun time 2147024784 (80070070). Systom was re-imaged and now appears fuily functional 8491 | Closed | 18 Nov 14 6:26:30 CLOSED - NO PROBLEMS FOUND problem could not be duplicated: system appeared fully functional 8491 | Closeg | 13 van 15 6:17:02 CLOSED - RE-IMAGED. Funtime 21456145(60070070); system now appears fully functional 19 Feb 18 7:04:94 CLOSED - RE-IMAGED i eel Irracant eoe oten e ferimaged and now appears fully functional 2491 | Closeg | 01 Jul 15 7:08:32 CLOSED -Wirng Issue ‘e504 | wire spice issues. System is now fully iunctional 8494 _| Assigned 8494 | "Closed 12 Jan 15 12:34:24 CLOSED - DUPLICATE Incident of Open sue lene Closed | 21 Nov 14 7:20:52 CLOSED - NO PROBLEMS FOUND. problem could not be duplicated system appeared fully functional 8495 | Closed | 1 Mar 15 CLOSED Re-image Frozen monitor; sysiem was reimaged and How ‘appears fully functional 2495 | Closea | 0 Br 15 6:59:59 CLOSED - NO PROBLEMS FOUND Problem could not be duplicated. System appeared fully functional 24 Oct 14 6:20:00 CLOSED - REIMAGED 8497 | Closed _| System was very slow and would freeze up once activated, System was re- lamged and now appears fully functional alee 17 Dec 14 6:46:12 CLOSED - UPLOADED VIDEO 8497 | Closed _| Problems with server. system now appears lly functional | 14 Jan 76 6:32:46 CLOSED - REIMAGED 8497 | Closed | H/D was full. System was re-imaged and D: retormatted. System now appears fully functional 01 Apr 15 6:35:35 CLOSED - REIMAGED Slr CT ———C——SF 8497 |” Closed [09 Jun 15 7:02:50 CLOSED - RE-IMAGED. _ 8497_| Assigned e 8498 _| Assigned 07 Nov 14 13:55:22 CLOSED - CONFIGURATION ISSUE S00 | Closed | New Sertings adted for witeloss vehicle operatonal 30 Jan 15 10:50:23 CLOSED - Administratively Vehicle involved in a PD-PI-T/A on 25 Jan 2015 and has been 998ed (Scrapped). 8500 | Closed | Vehicle system from bench test retrieval found RunTime Error: 2147467259 (80004005) Unrecognized database format 'D:\failSaie\mobile mdb.’ System/application was corrupted. 8501 | Closed | 90 Oct 14 13:20:26 CLOSED - UPLOADED VIDEO MMH full, replaced MMHD, system tested, OK. 26 BUEARU of SUPPORT SERVICES 23 Aug 2015 Information Services Division 2501 | Closea_ | 24 Feb 15 6:42:37 CLOSED - RE-IMAGED I | runtime error 214, re-imaged system, replaced MMHD, 2 mies. 12 Jan 15 12:58:18 CLOSED - RE-IMAGED 8502 | Closed | runtime error, application would not start, re-imaged system, system tested, OK. 0 mics. 6 MAR 15 -Mobile Recorder corupted due to full system scan disc drives, reformat 8508 | Closed | D drive, reset wireless. No MICs present during servicing. System operational 8503 _| “Assigned r 28 Oct 14 6:37:43 CLOSED - REIMAGED S508 | Closed | Rurime 2147024784 (60070070). System is now fully functional 8504 | Closed | 10 Mar 18 CLOSED Blown ignition fuse. System power was re-stored and Te S00 __| imaged. System is now fully functional 03 Apr 15 10:23:14 CLOSED - Wiring issue ‘An ICC Video search of Videos uploaded from this vehicle from the date of the HDT was open reveals that 23 videos uploaded from this vehicle 15 Mar to 3 Apr 8504 | Closea | 2015. OEMC Repair must have corrected issue(s). Therefore the ICC system appears to be operational, There are no MIC activations therefore it presumed that the MCs are not syne'd to the system or are intentionally defeated at the time of this upload check ("8504 _| Assigned 7 (02 Jun 15 12:18:45 CLOSED - CONFIGURATION ISSUE 8505 | Closed | runtime error 214, format failsafe video drive, system tested, OK. O mics in vehicle. I 19 Sep 14 8:10:51 CLOSED - UPLOADED VIDEO 8508 | Closed | Wireless issues fixed system is now fully functional. 508 | Closeg | 18Nov 14 7:41:32 CLOSED - NO PROBLEMS FOUND problem could not be duplicated system was fully functional | 6 Mar 15 CLOSED Runtime 2147067(80070070). System was re-maged and 8508 | Closed | now appears fully functional 29 Jan 15 12:56:58 CLOSED - REIMAGED - 8509 | Closed | reimaged and checked out HD al 8509 | ‘Cancelled | 10 Mar 15 CLOSED - DUPLICATE incident of Opan Issue ~ 8508 |" Closed [6 MAr 15 this is a pool car, it was re-imaged and made whale Mi 8 = Informati i 8509 | Closed | 9} Me 18 819:28 CLOSED Infomation Provdes 7 sed | 03 dun 15 10:26:57 CLOSED - Information Provided - 8508 | Closed | Boot vehiole 05 Jun 15 12:37:55 CLOSED - RE-IMAGED - a 9510 | Closeq | Mobile recorder not starting, re-imaged system, system tested, OK. replaced monitor bad pig tail, O mics in vehicle. old 3300284 / now 3300281 : = (8510 | “Closed [07 May 15 12:28:13 CLOSED - DUPLIGATE incident of Open Issue. BUEARU of SUPPORT SERVICES Information Services Division 23 Aug 2015 08 Jul 15 11:51:51 CLOSED - RE-IMAGED 8510 | Closed | mobile recorder not starting, system re-imaged, system tested, OK. 0 mies in vehicle. 8511 | Closed | 08 Nov 14 12:57:15 CLOSED - NO PROBLEMS FOUND problem could not be duplicated: system appeared fully functional 8511 | Closeq | 02 Apr 15 7:10:46 CLOSED - NO PROBLEMS FOUND Problem could not be duplicated system appeared fully functional 511 | Closed | 23 Apr 15 6:45:06 CLOSED - NO PROBLEMS FOUND I Problem could not be duplicated system appeared fully functional. 05 Nov 14 11:17:03 CLOSED - HEIMAGED ~ as12 | Closes | Remaged 8813 [Closed | 73 Apr 15 12:11:34 CLOSED - DUPLICATE Incident of Open Issue | 8514 | Closed _| 08 Jan 15 7:51.06 CLOSED - DUPLICATE Incident of Open Tess 8514 | Closed | 15 Jun 15 19:04:36 CLOSED - DUPLICATE Incident of Open Issue ‘514 | Assigned 517 |" Closed | 18 Deo 14 6:32:27 CLOSED - DUPLICATE Incident of Open ous 23 Dec 14 13:12:39 CLOSED - RE-IMAGED 8517 | Closed | Run time 21432765 (80070070). System was re-iamged and now appears fully : functional | 18 Feb 15 6:52:42 CLOSED - REIMAGED i Gosed | System was re-imaged and now appears fully functional 15 Apr 15 6:54:47 CLOSED - UPLOADED VIDEO 8517 | Closed | Upioad issues; System was re-imaged pre-share was set-up. System now appears fully functional. 12 Jun 15 6:29:41 CLOSED - REIMAGED 8517 | Closed} Runtime "61" Disk full. Reimaged and swapped out H/D. System now appears fully functional 27 Jan 15 6:32:05 CLOSED - REIMAGED 8519 | Closed _| frozen monitor system is now tll funetional. 27 Jan 15 6:31:44 CLOSED - RE-IMAGED 7 8519 | Closed_| Frozen monitor system is now fully functional 25 Mar 15 6:39:52 CLOSED - Wiring Issue ~ S519 _|_©l08€8 | Euise block under hood issues. System is now fulyfunetiaont __| 8519 | Closed “| 24 Feb 15 6:06:55 CLOSED - DUPLICATE Incident of Open Issue [8519 _| “Assigned | 8522_|" Assigned - a 8522 | “Closed | 28 Dec 2014 CLOSED DUPLICATE Incident of Open Issue a d| 26 Jan 15 17:38:54 CLOSED - REIMAGED 8524 | Closed Reimaged _ | Oct 14 12:42:05 CLOSED - REIMAGED 7 8525 | Closed | Reimaced 28 BUEARU of SUPPORT SERVICES 23 Aug 2015 Information Services Division 04 Feb 15 11:49:54 CLOSED - NO PROBLEMS FOUND. ao co No problems found ‘8525 | Closed | 13 MAr 15 CLOSED: Renewed PAC and formatted D.. Two Mics Present 03 Apr 1s 10:18:44 CLOSED - Per Video Uploaded fn ICC Video search of Videos uploaded from ‘his vehicle from the date of the 2525 | closed | HOT was open reveals thal 10 videos uploaded from this vehicle 91 MAY to 3 apr 2015, Therelore the ICC system appears to be operational. Thora are no MC aclvationstherelore it presumed thatthe MICs are not sync 0 the system oF axe intentionally defeated atthe time o this upload check 30 Jun 15 11:56:23 CLOSED - RE-IMAGED 8525 Closed Reimaged. 2 mics found. - 10 Feb 15 12:22:36 CLOSED - information Provided 8528 | Closed | Vehicle no longer exists on the district board, ese | ound | SOG TE EZIST CLOSED” REWRGED + | = =! | 03 dun 15 7:37:37 CLOSED - REAMAGED — | 8530 | Closed Sysiom was stuck on the video transfer screen, System was re-imaged and now appears fll functonal wea 1? MAr 16: Mabie Recorder aot staring, System Te-Inaged, NINH replaced, 0 8592 | Closed mics in yehiole. system tested, OK 9502 | Closea 09 vul 75 10:32:43 CLOSED - UPLOADED VIDEO Lr ———C Geos | Gossg | TEMA TS CLOSED Uni was remraged and he D: was reformatted. NFIED was rechecked out Both microphones insige vehicle. Unis now fly functional. 8534 | Closed 13 Jun 15 10:56:41 CLOSED - CONFIGURATION ISSUE 534 | Closed | runtime error 214, reformat fasate dive, system tested, OK. 2 mics in vehicle Fasar | Close 21 Jai75 25854 CLOSED NO PROBLEMS FOUND _ problem couid no! be duplicated; system appeared fully functional 8557_| Glosed 26 Feb 15 7:36:04 CLOSED - HARDWARE FAILURE 23 Apr 15 6:52:58 CLOSED - RE-IMAGED : TS SS 8537_| Closed 13 Apr 15 12:11:34 CLOSED - DUPLICATE Incident of Open Issue 14 Jul 15 6199:24 CLOSED - UPLOADED VIDEO 8537 Closed H/D was full. Swapped out H/D's; system now appears fully functional. No mic's in vehicle 3558 _| Assigned — 9508 | Closeg | 22 026 14 10320108 CLOSED - REAMIAGED Funtime 21467543 (80070070) System is now fully functional 7a Feb 15 6:55:09 CLOSED - RE-MAGED 8538 | Closed | Funtime °52" H/D was swapped out system now fully functional 1 25 Apr 15 13:00:14 CLOSED - CONFIGURATION ISSUE 2530 | Closee Tuntime error 214, reformatted failsafe, system tested, OK. 2 mies in vehicle 29 BUEARU of SUPPORT SERVICES 23 Aug 2015 Information Services Division 119 Jun 15 10:58:13 CLOSED - HARDWARE FAILURE 8539 | Closed | no power to system upon startup, reseated main system fuse under vehicle hood / block, system tested, OK. 0 mics in vehicle. ie O7 Nov 14 6:42:58 CLOSED - HARDWARE FAILURE 8540 | Closed | Pigtail on monitor is bad. Removed 33000317 cpd 189479; installed 33000317 epd 189479 _ 03 Jun 15 7:35:20 CLOSED - UPLOADED VIDEO 8540 | Closed | H/O was ful; system was re-imaged and re-configured. System now appears fully functional. 25 Jun 15 6:18:50 CLOSED - UPLOADED VIDEO 8540 | Closed | H/D was full. Swapped out H/D re-configured wif. system now appears fully __Hunetiona 542 | Closed | 72 Jan 15 12:35:35 CLOSED - DUPLICATE Incident of Open Issue '8542_[" Closed _| 22 Apr 15 7:10:47 CLOSED - RE-IMAGED Reimaged 09 Feb 15 11:50:19 CLOSED - NO PROBLEMS FOUND 8544 | Closed | Wo problems found _ a544_| Assigned 2 — 17 Nar 15 11:26:49 CLOSED - REIMAGED a 8546 | Closed | Mobile Recorder not starting runtime 214, System re-imaged, MMHD replaced, 0 IE mics in vehicle. system tasted, OK. - ‘8548 | “Closed [23 Jan 15 5:40.55 CLOSED - DUPLICATE Incident of Open Issue 2546 | Closed | 02 ul 78 10:31:21 CLOSED - RE-IMAGED | Runtime 214, system re-imaged, system tested, OK. 0 mies in vehicle | [8547 | Assignee aemeas ‘548_| Closed | 08 Dec 14 6:48:15 CLOSED - DUPLICATE Ineident of Open sue ‘B849_| Closed _ | Si Oct 14 15:09:28 CLOSED - DUPLICATE Incident of Open Issue '8549__|~ Closed | 15 Jun 15 18:03:54 CLOSED - DUPLICATE Incident of Open Issue. | c 19 Nov 14 12:42:21 CLOSED - Administratively 1 8552 | Closed | vehicle no longer exists in 24 | 24 Oct 14 19:98534 CLOSED REIMAGED 1 8553 | Closed | wireless not connecting, runtime error with coban application, system re-imaged, renewed wireless PAC fle, system tested, OK. 553 | Closeg | Jul 15 6:27:15 CLOSED - NO PROBLEMS FOUND. problem could not be duplicated. System appeared fully functional [87 Apr 15 18:14:23 CLOSED - CONFIGURATION ISSUE 8855 | Closed _| Formatted D:\ 1 micin car _ 8555 | Assigned 7m 13 Nov 14 12:55:07 CLOSED - CONFIGURATION ISSUE i 8581 | Closed | runtime error 2147024784(80070070) failsafe drive, reformatted failsafe drive, system tested OK. O mics BUEARU of SUPPORT SERVICES 23 Aug 2015, Information Services Division 24 Feb 15 6:43:02 CLOSED - REIMAGED 8882 | Closed | runtime error 214, re-imaged system, replaced MMHD, 2 mics. 3583_| Closed _| 12 Sep 14 103440 CLOSED - DUPLICATE Incent of Open Iasue 8583 _| Assigned 8584 | Closed _| 12 Sep 14 10:31:01 CLOSED - DUPLICATE incident of Open Issue 8585_| Assigned — 10 Feb 15 12:22:44 CLOSED - UPLOADED VIDEO 8585 | crsea | OFS 04 Nov 14 6:26:32 CLOSED - UPLOADED VIDEO - 8588 | Closed _| 4/0 ill swapped out H/D. System is now fully tenetiona 23 Dec 14 13:28:44 CLOSED - UPLOADED VIDEO. 8588 | Closed _| PAC files reloaded system now appears to be fully functinoall 29 Dee 2074: This vehicle was subject of a ICC Video Retrieval on 28 Deo 2014 involved in a PD/PI T/A at 6200 W. Irving. Vehicle was checked for video at FLEET Maintenance at 52nd & Wentworth on 29 Dec 2014 due to damage. System did not appear that it was engaged since 22 Dec 2014 when this HDT | | was calod in. The folowing ICC equipment was removee fo- a bench check! 2506 | Closea | cheek of equipmentietasking of same which eveaied no issues and no video to GEN Ill CPU sin 31000505 CPD# 189800 with MHDD s/n 30000202 GEN II Monitor s/n 33000436 CPD# 189799 GEN Ill Frt Facing Cam sin 34000410 CPD# 189798 GEN Il Mics S/n 2530002755 CPD# 189796 & s/n 2530002601 CPD# 189797 GEN Ili CPU Mount with cooling fans and Battery Pak s/n 32000467 8567 | Closed | 18 Apr 15 12:47:09 CLOSED - CONFIGURATION ISSUE ‘runtime error 214, reformat failsafe, system tested, OK. 0 mics in vehicle _ 8587_| Closed | 24 Mar 15 13:07:48 CLOSED - DUPLICATE Incident of Open Issue 10 Jul 15 11:48:16 CLOSED - RE-IMAGED 8587 | Closed mobite recorder not starting, system re-imaged, system tested, OK. 0 mics in | venicte 1 1 | ‘Si Oct 14 18.58.02 CLOSED - REIMAGED 8986 | Closed | eimaged syste _ Feb 15 12:25:18 CLOSED - Per Video Uploaded 8588 | Closed System shows 18 video uploads since 26 Jan 2015 with no MIC activations. ‘System is functional and MICs not syne’d to system _ 8588 | Closed 01 Yul 15 8:53:45 CLOSED - RE-IMAGED Windows blue screen, system reimaged, system tested, OK. 2 mics in vehicle. 8588_| Assigned — - 3509 | Closea | OO Apr 18 7.08:12 CLOSED - NO PROBLEMS FOUND S00 _| Problem could not be duplicated: System appeared fully functional. ~ 5 E Checked out HD, PA #590 | Close | OS Nov 771807 CLOSED - CONFIGURATION ISSUE Checked ou! HD, PAC sm chi imaged and Wifi reset. System ful 3590 | Closeg | © MAR 15 CLOSED System checked and re-imaged and Wifi reset. Sy iy operational 31 BUEARU of SUPPORT SERVICES 23 Aug 2015, Information Services Divisis | 8590 _| Assigned ‘31 Oct 14 72:50:49 CLOSED - CONFIGURATION ISSUE 8591 | Closed | Cradied hardrive and cleaned lalsate 8591 | Closea | 2 MAB 15 CLOSED: CHECK OF SYSTEM FOUND NO PROBLEMS. 2 MICS lesed | PRESENT AT TIME OF SERVICE. system fully functional 8591_| Assigned 7 | 04 Nov 14 6:23:19 CLOSED - RE-IMAGED £592 | Closed _| Runtime 2147024784(80070070), system ie now tl functional 8592 | Closed | 20Nov 47:18:30 CLOSED - UPLOADED VIDEO HID full, Re-loades PAC files: system now appears fully functional _ 28 Jan 18 7-09:24 CLOSED - RE-IMAGED S582 | Closes _| windows corrupt fe, Sysiem now appears ful functonal 18 Feb 15 6:50.45 CLOSED - RE-IMAGED 8592 | Closed | windows system 22 corrupt. System now appears fully functional 592 | Closea | 13 May 15 6:30:12 CLOSED - RE-IMAGED. Frozen monitor; System was re-iamged and now appears fully funcitonal 8592] Assigned 1 8593_| Assigned - 8593 |" Closed [72 Jan 15 12:36:28 CLOSED - DUPLICATE Incident of Open Issue 2593 | Closed | 12 Mar 15 16:44:34 CLOSED - PASSWORD RESET Password reset, E-mail sent out to notify end user 16 Jan 15 7:08:57 CLOSED - RE-IMAGED - Bet | Closed | runime 2147024784{80070070). systom is now fuly functional 8594_| Assigned _ T9Nov 14 12:37:58 CLOSED - REMAGED £508 | Closed _| windows bive soreen, system reimaged, system tested, OK, 2 mics, _ 8595 | Closed | OMAR 15 CLOSED-System completely full: Re-accept PAC file and reformat D Sti | Drive. System completely operational - 8595_| Assigned - 19 Sep 14 8:08:52 CLOSED - UPLOADED VIDEO. 8598 | Cosed | swapped HiD's system now appears fully unctional 17 Dec 14 6:48:08 CLOSED - RE-IMAGED 8598 | Closed | Funtime 2147024784 (80070070), System now appears to be fuly functional 14 Jan 18 6:31:43 CLOSED - HARDWARE FAILURE 598 | Cioseq | 224 pigtail on monitor. removed monitor 33000451 cpd 169784; installed 33004930 cpd 196299. System was also re-imaged. System now appears tuly | functional I as09 Closea | 0” Nov 14 13:47:57 CLOSED - NO PROBLEMS FOUND e 10808 _| System checked and is working as designed. No Problem Found by SB 29 Jan 16 12:58:47 CLOSED - RE-IMAGED 8599 | Closed | jseimaged and checked out HO 32 BUEARU of SUPPORT SERVICES 23 Aug 2015, Information Services Division 03 Apr 16 10:19:46 CLOSED - Per Video Uploaded ‘An ICC Video search of Videos upioaded from this vehicle from the date of the HDT was open reveals that 27 videos uploaded from this vehicle 23 Mar to 2 Apr 8599 | Closed | 2015. Therefore the ICC system appears to be operational There aro no MIC activations therefore it presumed that the MICS are not sync’d to the system or are intentionally defeated at the time of this upload check, 10 Jun 16 14:32:29 CLOSED - HARDWARE FAILURE | Called the 010th District and requested vehicle report to Mobiletech Office which it 8599 | Closed | did. Visor retainer missing but Fri Carn mounting bracket replaced, old one broke due to officers forcing position of cam from normal mounting view. System in | operation and functional 7 | A check in the B.O showed to assigned dist for Sgt. J. Alvarez dist's 14th & 10th, 8599 | Closed | Sot. J. Alvarez is now assigned to the 10th dist. Correction were made and ticket will now be closed in the bme, 12 May 15 11:48:48 CLOSED - RE-IMAGED Unit was re-imaged and new MHDD installed. 1 of 2 microphones inside vehicle 8600 | Closed | and the one microphone is missing a battery and the slide plate that holds the battery in the housing. R/O did not have spare equipment to equip microphone. Unitis functional | 2 r | 147-2023 CLOSED - UPLOADED VIDEO ~ 8504 | Closed | H/0 was ful: swapped out hits. System now appears fully functional | 30 Oct 14 19:28:07 CLOSED - UPLOADED VIDEO ~ 8602 | Closed | MMHD Full, wireless not connecting, renewed wireless PAC file, replaced MMHD, system tested, OK - 19 Nov 14 12:41:50 CLOSED - CONFIGURATION ISSUE £802 | Closed wireless not connecting, renewed PAC fe, system tested, OK, 2 mics 8603 | Closed | 07 Nov 14 13:50:42 CLOSED - NO PROBLEMS FOUND | System checked and is working as designed. No Problem Found by SB ~ 22 Dec 14 CLOSED: 0 mics, unable to complete upload error connection to server kept dropping, RE-imaged system, re-checked out MMHD, system tested, 8608 | Closed | OK: This is @ reoccurring problem which results in video filing up'on the icc system when end-user tries to complete manual upload via menu, exit system, and upload; system times out on upload and restarts. Issue of problem related to Steve Bowen coban Rep. for Midwest, ‘03 Apr 15 10:29:46 CLOSED - Per Video Uploaded An ICC Video search of Videos uploaded irom this vehicle from the date of the 8604 | Closeq | HOT was open reveals that 101 videos uploaded from this vehicle 11 Mar to 2 Apr 2015. Therefore the ICC system appears to be operational. There are no MIC aciivations therefore it presumed that the MICs are not sync'd to the system or ‘are intentionally defeated at the time of this upload check. 27 Jan 15 6:36:47 CLOSED - RE-IMAGED 8605 | Closed _| jrozen monitor system is now fully functional 0 Apr 15 6:54:03 CLOSED - RE-IMAGED 8805 _| Closed _| System was re-imaged and now aopears fully functional 7 2608 | Closeg | 05 Jan 15 12:07:13 CLOSED - CONFIGURATION ISSUE wireless not connecting, renewed PAC file, system tested, OK. 2 33 BUEARU of SUPPORT SERVICES 23 Aug 2015, Information Services Division 06 Feb 15 11:53:53 CLOSED - HARDWARE FAILURE 2606 | Closea | Monitor pigtails frayed, monitor replaced, system main fuse was reseated, system tested, OK. MMHD full, MMHD replaced, 2 mics, old-33000413 new- 33002758. (02 Jun 15 12:20:15 CLOSED - GONFIGURATION ISSUE 2605 | Closed | mobile recorder not starting, replaced mobile recorder system tile, system tested, OK. 0 mies in vehicle. 27 Apr 15 13:15:20 CLOSED - RE-IMAGED 8607 | Closed | Reimaged. 2 mics in car 8608 | Closed | Password has been reset in the 8.0, to the emps tk is now closed in the bine. 23 Mar 15 10:42:47 CLOSED - HARDWARE FAILURE 8608 | Closed | 21 MAr 15 SergiolBecvar: CPU not in vehicle: CPU replaced 2 MICs present at time of service. System fully operational 3608 | Assigned ‘30 Jun 15 7:20:05 CLOSED - RE-IMAGED a a 8610 | Closed | Feimaged, 2 mit me al 13 Nov 14 7:39:08 CLOSED - Wiring Issue =] B61 | Closed | fuse biock under hood bad. system is now fully functional Bort | Close | S0Jun 15 6:30:21 CLOSED - UPLOADED VIDEO HID was full. Swapped out H/D. System now appears fully functional e612 | close | 22van 18 12:19:34 CLOSED - CONFIGURATION ISSUE Reset PAC file 613 | Closed _| 19 Dec 14 6:33:22 CLOSED - DUPLICATE Incident of Open Issue ~ 09 Jan 15 18:30:58 CLOSED - RE-IMAGED 8613 | Closed | Windows system error $2. system now appears fully functinoal 2613 | Closeg | 1 MAR 15 CLOSED Runtime 52; bad H/D. System was reimaged and now ‘appears fully functional. B613_| Closed _[ His Sargent will call us to start the ticket 26 Jun 15 11:29:18 CLOSED - REAMAGED ~ 8614 | Closed | mobile recorder not starting, re-imaged system, system tested, OK. 2 mics in vehicle. _ 7 13 Jan 15 6:16:19 CLOSED - RE-IMAGED 8615) Closed | Check object of Mirror fail. System was re-imaged and now appears fully functional _ 23 Apr 15 6:55:58 CLOSED - CONFIGURATION There was a time issue with 8615 | Closed | camera it was an hour difference. Time was adjusted. System now appears fully \ functional B61s | Closed | 19 May 15 6:25:98 CLOSED - NO PROBLEMS FOUND Problem could not be duplicated; system appeared fully functional. _ ~ | 13 Nov 14 12:55:41 CLOSED - CONFIGURATION ISSUE 8616 | Closed | runtime error 2147024784(80070070) failsafe drive, reformatted failsafe drive, system tested OK. 2 mics 34 BUEARU of SUPPORT SERVICES 23 Aug 2015 Information Setvices Division 17 Mar 15 11:27:22 CLOSED - UPLOADED VIDEO. oe oa uploaded video, system tested, OK. 2 mics in vehicle. pet? | Closed” | OB sul 15 10:93:59 CLOSED - UPLOADED VIDEO. loses System tested, OK, Uploaded video. 0 mics in vehicle. r 0 Feb 15 11.00.05 CLOSED - UPLOADED VIDEO 8618 | Closed | runtime error 214, reformatted failsafe, full MMHD, replaced MMHD, system tested, OK. O mic (aero resigned | | 23 Feb 15 14:14:06 CLOSED - CONFIGURATION ISSUE 8622 | Closed | System checked and configuration needed to be corrected besides changing wireless io a pre-shared Key configuration, Sysiem fully functional 1-03 Apr 15 10:19:21 CLOSED - Per Video Uploaded ‘An ICC Video search of Videos uploaded from this vehicle from the date of the HDT was open reveals that 14 videos uploaded from this vehicle 27 MAr 2015 to eee Closed | 30 Mar 15. Therefore the ICC system appears to be operational. There are no- MIC activations therefore it presumed that the MICs are not sync’d to the system Z of are intentionally defeated at the time ofthis upload check. 3622_| Assigned e624_| Assigned 7 gaze | Closeg | 10 Mar 15 CLOSED Re-imaged System had wrong mage. Re imaged and now appears fully functional - 8625 | Assigned (04 May 15 12:15:56 CLOSED - CONFIGURATION ISSUE 8631 | Closed | switched to PSK, No mies found _| a 10 Feb 15 7502:26 CLOSED - REIMAGED 8 | Closed | windows corrupt file. System was re-imaged and is now fully functional. 30 Oct 14 12:40:55 CLOSED - NO PROBLEMS FOUND 8636 | Closed | Nothing was wrong with the ICC system | 0 Jun 15 10:35:54 CLOSED - CONFIGURATION ISSUE ed Closed | Switched to PSK —_ 2i Nov 14 12:04:47 CLOSED - Per Video Uploaded Video Uploads for this vehicle were checked using date parameters of 1 NOV to 8637 | Closed | 21 Nov 2014. This vehicle is operational with 37 videos uploaded. itis apparent from the uploaded videos that personne! have failed to sync the iis, | (01 May 15 7:12:35 CLOSED - HARDWARE FAILURE 8637 Closed | Power has been fixed however it appears that the CPU might have been damaged. Replaced CPU 31000338 cpd 189115 with CPU 31001040 op | 199523, System finally appears to be fully functional | 12637 | Closed | 24 Feb 15 6:06:21 CLOSED - DUPLICATE incident of Open issue 8637_| Assigned =| 8638 | Assigned, _ BUEARU of SUPPORT SERVICES 23 Aug 2015 Information Services Division 23 Dec 14 12:13:54 CLOSED - REASSIGNED. BAO | Closed | Ber Ooath district taco room personel sohine is no longer in the district | ‘Jan 15 18:56:05 CLOSED - RE-IMAGED so40 | Closes | 7 18 5) 03 Oct 14 19:24:13 CLOSED - Information Provided 'upon inepection an administiative check of the system revealed, coban pplication was not starting upon boot up, MMHD Full, and ihe pig tal fo the gen 8641 | Closed | 3 monitor is frayed. system however was able to be fined and reported os functional but will need headliner replacement to repair frayed pig tail attached to monitor. to prevent further wear electrical tape was used to wrap the area of the cable where it has be worn. _| acai | Closea | 80 Oct 14 12:44:35 CLOSED - NO PROBLEMS FOUND ‘ssed | Nothing was wrong with the ICC system sed | 04 Feb 18 11:50:08 CLOSED - Per Video Uploaded soa | Closes | PE Fee NS | S641 [Closed | 13 MAr 15 CLOSED: No problems found. Two Nics Present 8641 | Closed | 01 May 15 9:39:17 CLOSED - NO PROBLEMS FOUND No problems. 2 mics in vehicle ir 21 Nov 14 10:08:11 CLOSED - CONFIGURATION ISSUE SYSTEM OPERATIONAL AS OF 14 nOV 2014 WHEN ICC WIRELESS WAS. 8642 | Closed | CHANGED OVER TO WPA2 PRESHARED KEY. 165 VIDEOS UPLOADED SINCE OPENING OF THIS HDT THAT WAS STUCK IN THE BMC SYSTEM. migS HAVE BEEN UNSYNCED WITH SYSTEM AFTER 14 NOV 2014 ‘30 Mar 15 11:46:08 CLOSED - RE-IMAGED_ 8642 | Closed | Unit was re-imaged, WiFi repair was needed & new MHDD installed. 2 microphones inside vehicle. Unit is fully functional 7 | B643” | Assigned - | 8645 | “Closed [23 Dec 14 12:59:09 CLOSED - DUPLICATE nawent ‘of Open Issue 8645_| Assigned r 10 Feb 15 12:18:41 CLOSED - REIMAGED. 8647 | Closed | MFeD te 25 Jun 18 6:20:52 CLOSED - UPLOADED VIDEO E618 | Closed | suiiched for 01 to preshare, system Now apperis to be working properi | { 22 Jun 16 18:18:51 CLOSED - CONFIGURATION ISSUE New MADD nslalled 8649 | Closed | and reformatted D:. Wireless was reconfigured to pre-shared key. 0 microphones inside vehicle. Unit is functional | S0 Jan 15 12:25:26 CLOSED - Equip Supplied £850 | Closed _| nienna was replaced, systom snc ful he ctional 8650 | Closed | 23APr 15 6:52:12 CLOSED - NO PROBLEMS FOUND Problem could not be duplicated system appeard fully funcitonal - 8651_| Closed _[ 24 Feb 15 12:05:17 CLOSED - DUPLICATE Incident of Open Issue 36 BUEARU of SUPPORT SERVICES 23 Aug 2015 Information Services Division 2652 | Closeg | 14 van 15 13:49:49 CLOSED - RE-MAGED Reimaged due to mobile recorder issues, 8654 Closed | 13 Mar 18 CLOSED: Problem could not be duplicated. System appeared uly functional 08 Dec 14 7:16:25 CLOSED - Wiring Issue 8855, | Closed | Fuse was taken out ofthe powerline. Fuse was replaced; system is now tlly functional 8855 | Closed | Password has been reset io Sgt. Block empiri he BO, K row Gosea The 23 Jun 75 6:12:09 CLOSED - UPLOADED VIDEO | 8658 | Closed | H/D was full System was resmaged and H/O was swapped out. System now appears fully functional 14 Jul 15 6:42:20 CLOSED - UPLOADED VIDEO 8655 | Closed | H/D full swapped out HID; system now appears fully functional. no mic’s in vehicle ft 8662 | Assigned 21 Oct 14 71:40:16 CLOSED - REIMAGED — 8686 | Closed | runtime errar coban, application will not start, system re-imaged, check out new MMHD drive, system re-imaged, system tested. OK : j 09 May 15 10:48:13 CLOSED - UPLOADED VIDEO | 2887 | Closed | hi a repleceu tab one Son oO a mies wetos 8688 | Closed | 24 0574 6:18:07 CLOSED - NO PROBLENS FOUND Problem could not be duplicated; system could not be duplicated. 12 Jan 15 9:42:55 CLOSED - INTENTIONAL DMG 8688 | Closed | System tampered with and shut off at power button on CPU in truck. MICs in glove box with one MIC battery missing - Replaced. System fully functional a691_| Assigned 09 Feb 15 12:19:29 CLOSED - Equip Supplied 7 8592 | Closeq | Tech discovered unit was missing MHDD. installed new MHDD. Units now fully {unctlonal. No microphones inside vehiole. Passenger side microphone sync | missing. | 24 Jun 18 T2257 CLOSED - Information Provided 3692 | Closed | Tech discovered main power switch to the CPU was tumed OFF. New MHDD : S888” | installed and retormatted "D* drive. Front camera mounting Dot wos tortoro Botn microphones inside vehicle, but one was missing a battery. Unit is functional. | 8993 |" Closed | 'i2 MAR 15 CLOSED Replaced GPU 37001039 wih 31001037 07 Way 15 11:32:34 CLOSED - NO PROBLEMS FOUND B88 | Closed | No problems, 2 mies ingar 10 Oct 14 7:27:18 CLOSED - REIMAGED : $695 | Closed | runtime eror's system is now full eiional 8695 | Closed | #8 Oot 14 13:14:12 CLOSED - DUPLICATE Incident af Open Issue 37 BUEARU of SUPPORT SERVICES 23 Aug 2015 Information Services Division 28695 | Closea | 19 Nov 14 7:33:00 CLOSED - NO PROBLEMS FOUND problem could not be duplicated: system appeared fully functional z| 2695 | Closeg | 29 an 15 6:42:39 CLOSED - UPLOADED VIDEO HO ful: swapped out h/d. System now appears fully functional 20 Mar 15 CLOSED: Power button on CPU was in the off position, system now 8898 | Closed | appears fully functional 28 Apr 15 6:35:39 CLOSED - RE-IMAGED 8695 | Closed | System was very slow in responding. Ree-imaged it and now appears fully funetionat 19 Nov 14 11:11:50 CLOSED - Per Video Uploaded ~ 8696 | Closed | Reimaged | (04 Feb 18 11:46:56 CLOSED - NO PROBLEMS FOUND, 8596 | Closed | no problems found . i 698_| Assigned ~ 06 Nov 74 17:52:55 CLOSED - NO PROBLEMS FOUND 8599 | Closed | No problems found 8699 | Closea | 19 Nov 14 11:11:02 CLOSED - CONFIGURATION ISSUE PAC file { 24 Dec 14 10:34:48 CLOSED - REIMAGED 8699 | Closed | Femagen t ‘04 Feb 15 11:62:28 CLOSED - CONFIGURATION ISSUE 8999 | Closed | renewed pac and fomatied d\ | 8701_|" Closed | no ticket needed z 8701_| Assigned ‘30 Jan 15 12:23:11 CLOSED - RE-IMAGED 8702 | Closed | sysiem was re-imaged; however car batteries appear to need replacing, Fe man was notified. 8702 | “Closed “| 14 Jan 15 12:06:80 CLOSED - DUPLICATE Incident of Open Issue 23 Apr 15 6:51:29 CLOSED - RE-IMAGED 8702 | _Cosed | Runtime 52. System was re-imaged and now appears fully functoanl 08 Jul 75 11:57:58 CLOSED - RE-IMAGED ~ 8704 | Closed | Unit was re-imaged & new MHDD installed. 1 microphone inside vehicle, which was missing the battery. RIO installed new battery. Unit is fully unetional 03 Jun 75 10:31:28 CLOSED - HARDWARE FAILURE 8705 | Closed | Replaced MHDD. 0 mics in vehicle - 8706_| Assigned = 7 “| 8709 | Closea | 05 Nov 14 12:58:16 CLOSED - CONFIGURATION ISSUE Funtime error Sa" |_Slosed | system now appears fully functional. 8709 |" Closed [23 Dec 14 12:45:56 CLOSED - DUPLICATE Incident of Open Issue. | 8710_| Closed | 22 Sep 14 9:39:07 CLOSED - DUPLIGATE Incident of Open Tasue 7] 38 BUEARU of SUPPORT SERVICES 23 Aug 2015 Information Services Division 8710 | Closea | 27 Jan 15 18:09:52 CLOSED - RE-IMAGED Feimaged a7it_| Assigned 21 MAR 15 CLOSED: RUN TIME-ERROR 214788(80070070)- Reformat D™ 8711 | Closed | Drive: Found MIC 2830002707 / CPD#192449 would not syne to system replaced IL by MIC 2530008349/ CPD# 192480. Systom full functional | 8741 “| Glosed “| 15 Jun 15 13:03:06 CLOSED - DUPLICATE Incident of Opan Issue 29 Oct 14 18:01:31 CLOSED - CONFIGURATION ISSUE Wiobile recorder not 8712 | Closed | starting upon vehicle startup, replaced mobile recorder system files, system tested, OK. e714 |" Closed | 72 May 18 12:00:46 CLOSED - DUPLICATE incident of Open Issue 25 Apr 15 19:00:89 CLOSED - CONFIGURATION ISSUE runtime error 214, 8718 | Closed | reformatted failsafe, system tested, OK. 2 mics in vehicle 8715 | Closea | 14 Jul 15 11:00:02 CLOSED - UPLOADED VIDEO MIMHD full, replaced MMHD drive, system tested, OK. 2 mics in vehicle, _ a716 | Closeq | 28 0ct 1463554 CLOSED - NO PROBLEMS FOUND 'ssed | Problem could not be duplicated; system was fully functional 10 Mar 18 CLOSED Baltery has corrosion at the ends. Swapped out bat. and fe 8716 | Closed | imaged system. System now appears fully {unctional. 8716 | Closed | 24 Feb 75 6:05:48 CLOSED - DUPLICATE Incident of Opan lasve 8717 | Closed | 25 Oct 14 19:14:37 CLOSED - DUPLIGATE Incident of Open Issue (09 Jul 15 10:32:24 CLOSED - UPLOADED VIDEO S717 | Closed | systom tested, OK. Uploaded video. 0 mies in venice 19 Nov 14 12:41:16 CLOSED - CONFIGURATION ISSUE 8719 | Closed | system power was tured off at the CPU, re-enabled system power, checked vehicle wireless, system tested, OK. 2 mics 8718 _| Assigned B78] Assigned = : - —_——— | 8741_| “Assigned 25 Apr 15 13:04:33 CLOSED - CONFIGURATION ISSUE 8742 | Closed | ioc no problems found, ALPR vehicle had no PCAD connection, restarted Verizon faven modem, system tested, OK. 0 mics in vehicle for ICC. Of Jul 15 8:52:48 CLOSED - HARDWARE FAILURE 8742 | Closed _| Issue with ignition fuse bad, replaced fuse, system tested, OK. Alpr video monitor iE Cable was also replaced do to wear. 2 mics in vehicle, t le 14 Jan 15 6:41:38 CLOSED - WRONG ASSIGNMENT ~ [8747 | Closes | Vehicle has no camera, 7 39 BUEARU of SUPPORT SERVICES 23 Aug 2015 Information Services Division 07 May 15 11:53:08 CLOSED - RE-IMAGED. 8759 | Closed | Unit was re-imaged and new MHDD installed. Both microphones inside vehicle, ‘Test of system revealed it fully functional ] 25 Jun 15 17:50:18 CLOSED - NO PROBLEMS FOUND 8759 | Closed | No issues discovered during tech inspection. Both microphones inside vehicle. Unit is fully functional - f 04 Nov 14 11:38:50 CLOSED - NO PROBLEMS FOUND 8760 | Closed | No problems foune | 18 Apr 15 12:27:25 CLOSED - REIMAGED 8760 | Closed | Reimaged. 2mics in car = 20 Mar 18 CLOSED: Unit was re-maged and new MADD installed. 0 8761 | Closed _| microphones inside vehicle. Unit is unetional 01 Jul 18 12:04:23 CLOSED - Information Provided 8761 | Closea | MHDD replaced due to being full of video. Wireless was configured to preshare key and "D" drive was reformatted. 0 microphones inside vehicle. Unit is functional om c 3 mar 15 CLOSED Unit was re-imaged and MHDD rechecked out. Both 8763 | Closed _| microphones in vehicle. Unitis fully functional 2a Jun 15 12.2601 CLOSED - UPLOADED VIDEO 8763 | Closed | Cradle unload needed due to full MHDD. Reformatted "D" drive, 1 microphone inside vehicle, Unitis fully functional, aves | Closes _| 72 Hat 18 122640 CLOSED - RENIAGED : 03 Apr 15 10:20:34 CLOSED - Per Video Uploaded An ICC Video search of Videos uploaded from this vehicle from the date of the 8764 | Closeg_ | HDT was open reveals that 174 videos uploaded from this vehicle trom 28 Jan to 1Ssed' | 1 Apr 2018. Therefore the ICC system appears to be operational. There are no MIC activations therefore it presumed that the MICs are not sync'd to the system or are intentionally defeated at the time of this upload check. 29 May 1 7:13:07 CLOSED - RE-IMAGED a S764 | Closed | Reimaged, 2 Mics in vehicio, - 15 Jul 15 12.20:48 CLOSED - REIMAGED 8764 | Closed | Reimaged. 2 mies found. B764_| Assigned | 8764 | Assigned - 76s | Closea | 03 Dec 14 12:17:33 CLOSED - NO PROBLEMS FOUND © | Slesed | Problem could not be duplicated system appeared fully functional 7 Nov 14 13:47:10 CLOSED - CONFIGURATION ISSUE Runtime Error 2147, 8768 | Closed | Error cleared and system is fully operational = 23 Dec 14 7:13:43 CLOSED - RE-IMAGED 8765 | Closed | Feimayed 8766 | Assigned 15 Jul 18 8:14:25 CLOSED - CONFIGUAATION ISSUE 8767 | Closed _| Checked out HD. 2 mics found 40, BUEARU of SUPPORT SERVICES 23 Aug 2015, Information Services Division on | oc 30 Oct 14 12:38:41 CLOSED - NO PROBLEMS FOUND * | Slesed | Nothing was wrong with the ICC system. (e774 Closed _| There is not a ticket for car 8777 04 Feb 16 11:51:11 CLOSED - NO PROBLEMS FOUND S74 |_Clesed | No problems found _ e771 | Closea | 24 Jun 15 11:48:36 CLOSED - REAMAGED Reimaged. 2 mics in vehicle 18 Jul 15 8:12:47 CLOSED - REIMAGED 871 | Closed | Reimaged, 2 mics found 17 Nov 14 10:58:12 CLOSED - CONFIGURATION ISSUE 8772 | Closed | renewed pac fle - | t 21 Nov 14 11:55:49 CLOSED - NO PROBLEMS FOUND Video Uploads for this vehicle were checked using date parameters of 6SEP to. | 8772 | Closed | 21 Nov 2014. This vehicle is operational with 102 videos uploaded. | | IUis apparent from the uploaded videos that personnel have failed to syne the mics, 29 May 15 7:12:86 CLOSED -REIMAGED~ 8772 | Closed | Reimaged, 2 Mics in vehicie, 873_|_ Closed [31 Mar 18 18:18:41 CLOSED - REIMAGED —_ [“8773_| Closed | This type of ticket cannot be created by a PO. Musi be SGT or above. ‘mar 15 CLOSED Unit was re-imaged and a new MHDD rechecked oul. No 8778 | Closed | microphones in vehicle. Unit is functional “a | 26 Feb 15 7:23:38 CLOSED - UPLOADED VIDEO 8774 | Closed | H/O was full. swapped out H/D reloaded pac files; system now appears fully [Hunetional : | 14 May 15 6:23:50 CLOSED - UPLOADED VIDEO 8774 | Closed _| 4p was ful, H/D was swapped and now appears fully functioan 14 Jul 15 6:43:16 CLOSED - UPLOADED VIDEO 8774 | Closed | H/D ful, swapped out HID's. System now appears fully functioanl. one mic in vehicle S7S_| ~Crosed _| camera booted up ~ = 8775 | Closed _| 20 Oct 14 11:54:25 CLOSED - DUPLICATE Incident of Open Issue 8775 | Closed | Dee 14 7:26:12 CLOSED - UPLOADED VIDEO Cradled hardrive 4dect4 r 20 Mar 15 11:51:12 CLOSED - UPLOADED VIDEO 8775 | Closed | MHDD was full, cradle upload was performed. No other issues discovered. Both ‘microphones inside vehicle. Unit is fully functional 8776_| Assigned _ = 8776 |" Closed | V8 Nov 14 18:15:07 CLOSED - CONFIGURATION ISSUE Rotematied dive ‘9 Mar 15 CLOSED Ran a check disk on the D: and rechecked out new MHDD, | 8777 | Closed _| Both microphones inside vehicle. Units fll functional 30 Oct 14 72:41:12 CLOSED - NO PROBLEMS FOUND: 8780 | Closed _| Nothing was wrong with the IGC system. 7 04 Feb 15 11:51:42 CLOSED - NO PROBLEMS FOUND 8780 | Closed | no problems found 4 BUEARU of SUPPORT SERVICES 23 Aug 2015 Information Services Division 8780_| Closed _| Sat. D. Parks password has been reset to his emp, tk is now closed in the bme 08 Apr 15 9:58:11 CLOSED - NO PROBLEMS FOUND ‘An ICC Video search of Videos uploaded from this vehicle from the date of the 2780 | Closea | HOT was open reveals that 10 videos uploaded from this vehicle 31 MAr to 3 apr 2018, Therefore the ICC system appears lo be operational. There are no MIC activations therefore it presumed that the MICs are not sync'd to the system or are intentionally defeated al the time of this upload check. _ 10 Oct 14 7:27:55 CLOSED - REIMAGED. 2 8781 | Closed | System treezes once lights are activated, Re-imaged system and now appears {ully functional 13 Nov 14 7:39:57 CLOSED - UPLOADED VIDEO 8781 | Closed _| tp tut: system is now fully functional 20 Mar 15 13:16:07 CLOSED - RE-IMAGED 8781 | Closed | Runtime 2147024784(80070070). System was re-imaged and now appears fully | Hunetional [28 Apr 15 6:30:21 CLOSED - RE-IMAGED : S781 | Closed | windows system 32 error, System now appears fully functioant _ 20 May 15 6:45:04 CLOSED - RE-IMAGED 8781 | Closed | Runtime error 82. System was re-imaged; hid was swapped out. system now 2ppears fully functional 8781_| Assigned — 10 Jul 18 11:51:09 CLOSED - HARDWARE FAILURE 8783 | Closed | no power to system, reseat main system fuso, system tested, OK. 0 mics in vehicle _ ‘Jun 15 6:49:54 CLOSED - UPLOADED VIDEO £784 | Closed _| iD was full. swapped out H/D's system now appears fully tunctional 8789 | Closed | 6 mar 15 CLOSED HID full; swapped out H/D's system is now fully functional. 8801 | Closed” | 23 Dec 14 12:21:13 CLOSED - DUPLICATE Incident of Open Issue. 15 Jul 15 11:34:11 CLOSED - Information Provided 8901 | Closed | Reformatted "D" drive and installed new MHDD. Configured WiFi to preshared key. 2 microphones inside vehicle. Unit is fully functional 18 Deo 14 11:43'55 CLOSED - REIMAGED 8802 | Closed | ICC system re-imaged and is now fully functional. Both microphones inside of vehicle = 14 Jul 15 14:30:16 CLOSED - RE-IMAGED 8802 | Closed | Unit was re-imaged and new MHDD installed. Both microphones inside vehicle. Had to repair WiFi software, Unit is fully functional lees Si Oct 14 6:44:39 CLOSED - NO PROBLEMS FOUND 8808 | Closed _| Problem could not be duplicated system appeared fully functional 2603 | Closeg | 97 Nov 14 6:23:19 CLOSED - Veh Bal io be Apled losed_| Reman replaced bat, ssytem now appears to stay on. vehicle is fully functional 03 Dec 14 12:06:53 CLOSED - REIMAGED 8803 | Closed | Up-load issues system stops uploading at 50% then shuts off. System was re- L imaged and now appears tully functional 3803 | closea | 14 APr 15 6:26:07 CLOSED - RE-IMAGED System is unresponsive. Ri imaged and now appears tully tunctional 42 BUEARU of SUPPORT SERVICES Information Services Division 23 Aug 2015 [8804 | “Giosed__| 29 Oct 14 7:19:00 CLOSED ~ Information Proved 8804 | Closes | 29 Jan 15 12:57:41 CLOSED - DUPLICATE Incident of Open Issue O7 May 15 11:30:56 CLOSED - CONFIGURATION ISSUE 8804 || Closed _| Switched to PSK.2 mies in car | 05 Nov 14 16:25:14 CLOSED - NO PROBLEMS FOUND 5805 | Closed | No problems found a 31 Mar 15 13:12:26 CLOSED - REIMAGED S805 | Closed | Feimaged due to windows errr. 2 mio in glove box. : ‘30 Oct 14 12:44:50 CLOSED - NO PROBLEMS FOUND 8808 |_Closed | Nothing was wrong with the ICC system : (03 Jun 75 10:31:05 CLOSED - NO PROBLEMS FOUND 8806 | Closed | No problems. 2 mies in vehicle ‘8807 _| Assigned - ~ | 8507 | Closed _| 10 Dec 14722530 CLOSED - UPLOADED VIDEO Cradled harerive — 23 Dec 14 7:14:18 CLOSED - NO PROBLEMS FOUND 8807 | Slese? | No problems, HD almost fut ‘30 Oct 14 12:40:22 CLOSED - NO PROBLEMS FOUND 8808 || Closed | Nothing was wrong with the IGC system, _ ‘80 War 15 17:51:30 CLOSED - NO PROBLEMS FOUND | 8808 | Closed | No prabiems found . 08 Jun 15 10:30:18 CLOSED - NO PROBLEMS FOUND 1 8608 | Closed | No problems. 2 mies in vehicle _ 30 Jun 15 11:55:35 CLOSED - REIMAGED 8808 | Slese¢ | Reimaged 2 mics found - 18 Nov 14 6:21:51 CLOSED - UPLOADED VIDEO - | 8809 | Closed | Disk was ful, HD swapped system is now fully tunciotnla | 15 Jul 15 6:54:28 CLOSED - UPLOADED VIDEO 8809 | Closed | H/D Was ful; system was re-imaged and now appears fully functional 1 mic in vehicle - : ; 13 Apr 15 12:26:56 CLOSED - NO PROBLEMS FOUND | 8810 | Closed | No problems, 2 mies in car 17 Dec 14 12:31:50 CLOSED - REIMAGED 8811 | Closed | ICC re-imaged and MHDD cradled. Both microphones in vehicle. Vehicle is fully functional 7 : 2811 | Closea | 17 Mar 18 CLOSED: Cradle upload needed. Performed a check disk on Dv & 7 OSCE _| rechecked out MHDD. both microphones inside vehicle. Uniti fully functional (07 May 15 10:56:20 CLOSED - CONFIGURATION ISSUE System was bin 8813 | Closed | S0"8ened. Re-imaged and checked out another MHDD. MHOD sin 30000323 ‘which was in that vehicle will not check out properly and presumed bad. System {ull operational 8813_| Assigned - Cc 11 Sep 14 18:21:56 CLOSED - UPLOADED VIDEO 8814 | Closed | ceasetess mobile hardrive 43 BUEARU of SUPPORT SERVICES 23 Aug 2015 Information Services Division 05 May 18 12:15:42 CLOSED - RE-IMAGED 8814 | Closed | Unit was re-imaged and new MHDD installed. Both microphones inside vehicle. 4 Unit is fully functional - 8818 | Assigned 12 Jan 15 12:08:17 CLOSED - No Video Footage Retr 8815 | Closea | SPoke with SANDOVAL and he relates that information is in his packet (Supp from PERKINS who appears to have gone out on ICC Video Retrieval while | was absent | e017 | Gioseg | 08 Deo 12 7:01:08 CLOSED -NO PROBLENS FOUND le problem could not be duplicated: system appeared fully functional 7 l gsi7 | Ciosea | 24 Jun 15 6:31:36 CLOSED - NO PROBLEMS FOUND Problem could not be duplicated: system appeared fully funcitonal 8818 |" “Closed “| 17 Mar 15 CLOSED Checked oul HD for muntine S2 error 8820 | Assigned | | 9820 |" Closed [31 Oct 14 12:51:57 CLOSED - CONFIGUBATION ISSUE Cleaned Tailsate 23 War 15 11:59:25 CLOSED - CONFIGURATION ISSUE 8820 | Closed | 21 Mar 15 SERGIO: system full; Re-Format *D" Drive, Re-check out MHDD. Both || MICs present. System fully operational 01 Oct 14 20:25:00 CLOSED - UPLOADED VIDEO S621 | Crosed | Craddled hardrive 17 Dec 14 12:28:54 CLOSED - CONFIGURATION ISSUE. Cradied MHDD, 8821 | Closed | reformated D: and ICC system needed PAC files. Both microphones in vehicle. ICC system is fully functional 8821 |" Closed “| 24 Feb 16 6:05:07 CLOSED - DUPLICATE Inadent of Open Issue 14 Jul 18 11:97:22 CLOSED - Information Provided 8821 | Closed | Reformatted *D" drive and installed new MHDD. Both microphones inside vehicle, i but would nat syne. Sync base has power. Unit is functional 8823 | Closed _| 25 Sep 14 7:33:31 CLOSED - DUPLICATE Incident of Open Issue 01 Way 75 7:09:39 CLOSED - RE-IMAGED 8828 | Closed | Erozen monitor. system was feimaged and is now fully functional _ 20 Oct 14 10:27:30 CLOSED - RE-IMAGED ee24 | Closed | Rescea _ 8824 | Closed | 17 Oct 14 13:01:57 CLOSED - DUPLICATE Incident of Open asus —| 8825 _| Assigned - 8826 | Closeq | 14 Nov 14 14:03:49 CLOSED - CONFIGURATION ISSUE MRS repaired and new | settings for wireless configured.; System fully operational - 08 Jul 15 11:28:25 CLOSED - RE-IMAGED 8826 | Closed | Unit was re-imaged and new MHDD installed. Both microphones inside vehicle. Unit is fully functional | L ~ 1! 8827_| “Closed [31 Oct 14 6:56:29 CLOSED - DUPLICATE Incident of Open Issue 1 8827 | Glosea | 18 Nov 147:95:29 CLOSED NO PROBLEMS FOUND problem could noibe | L duplicated; system appeared fully functional. i 44 BUEARU of SUPPORT SERVICES 23 Aug 2015 Information Services Division 28 Apr 15 6:24:47 CLOSED - RE-IMAGED 9827 | Closed | HD was ful. system was re-imaged and set wth preshare 1. System now appears {ullyfunetionat. 8827 | Closea | 30 Jun 15 6:32:05 CLOSED - HARDWARE FAILURE [es Syne base was replaced by Carlos; system now appears fully functional 29 Jan 15 12:57:15 CLOSED - REIMAGED | a LDLUrU————— 07 May 15 11:33:04 CLOSED - CONFIGURATION ISSUE ie nese | Checked out HD alice fea 8828 _|"Giosed | 10 Jun 1 11:12:39 CLOSED - DUPLICATE Incident of Open sue 40 Jun 15 11:10:43 CLOSED - RE-IMAGED S828 | Closed | eimaged. 2 mics invehicle 0 Jun 18 18:35:07 CLOSED - RE-IMAGED 8830 } Closed | mobile recorder not starting, re-imaged system, system tested, OK. 0 mics in | vehicte - | -3830_| Assigned 8831 | Closea | 24 Oct 14 6:13:07 CLOSED - NO PROBLEMS FOUND problem could not be duplicated system appeared fully functional 2831 | Closed | 17 Dec 14 6:45:17 CLOSED - CONFIGURATION ISSUE systom Was Un> responsive. System was re-imaged and now appears fully functional _| 8891 | Closeg | 29.Jan 15 6:36:51 CLOSED - RE-IMAGED System was unresponsive. Re-imaged and now appears fully tunctional 8931 | "Closed [23 Jan 15 5:40:19 CLOSED - DUPLICATE Incident cf Open lesue ‘Apr 15 6:22:05 CLOSED - UPLOADED VIDEO S61 | _Glosed | Hb was ful Loaded proshare 1: system now appears ful unetional 19 Nov 14 12:40:11 CLOSED - CONFIGURATION ISSUE | SPS |_08e6 | runtime error 58, rechecked aut MMMM dive econ Reed, OK. 2 mics 8832 | Closea | Fé 15 6:35:20 CLOSED - UPLOADED VIDEO ‘untime error 214, MMHD ful, replaced MMND, system tested, OK. 2 mis 08 Jul 15 11:52:18 CLOSED - RE-IMAGED 8832 | Closed | mobile recorder net starting, system re-imaged, system tested, OK. 0 mies in vehicle. power to cpu was of - [3835 | Assigned 29 Jan 15 15:58:04 CLOSED - CONFIGURATION ISSUE 8895 | Closed _| Feformatted mobile hardrive 17 Mar 18 12:24:37 CLOSED - REIMAGED il 8834 | Closed | Unit was re-imaged and MHDD rechecked out. Both microphones inside vehicle Unit is fully functional 15 Jun 15 13:02:28 CLOSED - information Provided | 8834 | Closed | Unit was re-imaged and new MHDD installed. Both microphones inside vehicle Unit is fully functional 03 Dec 14 72:09:83 CLOSED - REIMAGED 8836 | Closed | System becomes unresponsive once lights are activated. Systom was re-imaged ‘and now appears fully functional 77 Tal 8836 | Cioseq | 12Mar 15 CLOSED HID full. Swapped out HID; system now appears Tally functional, 45 BUEARU of SUPPORT SERVICES 23 Aug 2015, Information Services Division |_8836 | Cancelled | 6 mar 15 CLOSED - DUPLICATE Incident of Open Issue | 19 Feb 15 6:35:58 CLOSED - UPLOADED VIDEO power issue, resealed main S887 | Closed | cower, sytem tested OK. 2 iiee 24 Feb 15 6:44:05 CLOSED - UPLOADED VIDEO S687 | Closed | wirelessly uloaded 3 gig vides ween tested, OK. 2 mics, | 44 Jan 15 19:49:59 CLOSED - RE-IMAGED £888 || Closed | eimaged due to mobile recorder issues 8838_| Closed “| 12 Jan 15 12:97:06 CLOSED - DUPLICATE Incident Of Open Issue 808 | ciosea | 19 AP 15 1F44'50 CLOSED - CONFIGURATION ISSUE Checked ouf AD Tor 9838 | Closea | 20 Jun 15 6:29:39 CLOSED - NO PROBLENS FOUND 7 Problem could not be duplicated system appeared fully functional 8839 | Closea | Bar TS CLOSED Frozen monitor system was reTmaged and how appears Tay (09 Jun 15 7:07:57 CLOSED - RE-IMAGED | ctosesl | ivsear cat eYuiin wad fee ‘appears fully functional TT Jun 15 12:23:01 CLOSED - RE-IMAGED 8840 | Closed | mobile recorder not starting, system re-imaged, system tested, OK. 2 mics in vehicle 8840 | Closed “(24 Feb 16 6:04:27 CLOSED - DUPLICATE Incident of Open Issue aie | Closea_| {5 “2h 15 725459 CLOSED -NO PROBLEMS FOUND K lems foun = 8842 | Closed | 13 Mar 15 CLOSED: Formatted Di and removed logs. Two Mics Present 07 May 15 9:39:47 CLOSED - NO PROBLEMS FOUND | 8842 | Closed | Wo problems. 2 mics in vehicle 25 Jun 15 11:55:59 CLOSED - Information Provided 8842 | Closed | Fetormatted “D" drive and installed new MHDD. Both microphones inside vehicle. Uniti fully functional 24 Jun 18 17:48:21 CLOSED - NO PROBLEMS FOUND S842 | Closed | No problems. 2 mies in vehicle | 8845” |~ Closed [30 Apr 15 18:05:19 CLOSED - DUPLICATE incident of Open Issue _ 8845_| "Closed | 26 May 15 7:17:51 CLOSED - DUPLICATE Incident of Open lssue 12 Sep 14 10:23:21 CLOSED - CONFIGURATION ISSUE S846 | Closed | RELOADED MOBILE START 12 Jan 18 1228.37 CLOSED - RE-IMAGED | 8847 | Closes | Reinages 2847 | Closeg | 14 Apr 15 12:39:51 CLOSED - CONFIGURATION ISSUE Power switch was SPC | turned of on CPU. Switched to PSK. Mics in giove box. 03 Nov 14 18:26:31 CLOSED - CONFIGURATION ISSUE Should be veh 8847. | 8848 | Closed | Renewed PAC fie B849_| “Assigned = - 46 BUEARU of SUPPORT SERVICES 23 Aug 2015 Information Services Division 04 Feb 15 11:48:43 CLOSED - CONFIGURATION ISSUE 850 | Closed | renewed pac fil 25 Feb 15 11:01:00 CLOSED - CONFIGURATION ISSUE Formatted D:\ and deleted logs 8850 ) Closed 18 Nov 14 6:19:17 CLOSED - RE-IMAGED. 8851 | Closed | windows system 32 corrupt fie; system was re-imaged and now appears fully functional 08 Dec 14 7:18:08 CLOSED - REIMAGED 8851 | Closed | Mobile Start bad file name or number. System was re-imaged and now appears fully functional _ 30 Jan 15 12:21:23 CLOSED - REIMAGED 8851 ] Closed | runtime "52", swapped out hid and re-imaged system. system now appears fully functional [8857 Cancelled | 10 Mar 15 CLOSED - DUPLICATE incident of Open issue {4 May 15 6:22:05 CLOSED - NO PROBLEMS FOUND 8851 | Closed | Probiem could not be duplicate, system appeared to be fll functional 1a-Ju1 15 64054 CLOSED - UPLOADED VIDEO | 8851 | Closed | H/D was ful swapped out HID. System now appears fly functional. 2 mics in vehicle 3852_|_Closed | $0 Oct 14 17135:16 CLOSED - DUPLICATE Incident of Open Issue 24 Jun 15 6:34:59 CLOSED - RE-IMAGED 8952 | Closed | Windows system 32 error. System was re-imaged and now appears fully functional 25 Mar 15 10:56:53 CLOSED - CONFIGURATION ISSUE 8854 | Closed | 21 MAR 15 CORRECTION SERGIO: Frozen Monitor, Reformatied "D" Drive Check out MHDD. 2 MICs present at time of service. System fully functional 8854 | Closed _| Caller says the camera is now working, no need to assign ticket 8854 | Assigned 8855 | Closed_| @MAr 15 CLOSED Reimaged 07 Jul 15 11:54:11 CLOSED - RE-IMAGED 8855 | Closed | Unit was re-imaged and new MHDD installed. Both microphones inside vehicle. _ One microphone grommet missing. Unit is fully tunctional. 8855 | Closed_| 13 Apr 15 12:12:34 CLOSED - DUPLICATE Incident of Open Issue 17 Mar 18 6:25:32 CLOSED - RE-IMAGED Mirror of object fal. System was re-imaged and now appears fully functional. 23 Mar 15 6:31:09 CLOSED - Inaccurate Info 8857 | Closed | No vehicle number provided and problem indicates a maifunctioning pat mount. Problem is oulside the scope of unit responsibilities. 9857 | Closed $850 | Cossg | 20 08114 1518355 CLOSED - CONFIGURATION ISSUE UES \Was set up for the WPAZ wireless change over and fs full operational @858_| Closed | 12 Nov 14 12:20:22 CLOSED - DUPLICATE Incident of Open Issue suse | Closea | T2Nov 14 12:28:11 CLOSED - CONFIGURATION ISSUE Closed, rime erior 2147... Formatted Failsave parition B5SS_| Closed [12 MAr 15 CLOSED No Problems Found 15 Apr 15 11:45:96 CLOSED - RE-IMAGED 8858 | Closed | Reimaged for windows error. 2 mics foun. 47 BUEARU of SUPPORT SERVICES 23 Aug 2015 Information Services Division Ba Oct 14 6:21:20 CLOSED - REIMAGED — 8859 | Closed _| System was not responding. Re-imaged and now appears fully functional ges0 | Clsea | Jan 15 6:35:07 CLOSED - UPLOADED VIDEO HD swapped out. System now appears fully functional _ gas9 | Closea | 28 Apr 15 6:26.31 CLOSED - RE-IMAGED Funtime 21476543(80070070). System now appears fully functioan| (09 Jun T5 6:51:25 CLOSED - CONFIGURATION ISSUE 8859 | Closed | power button was off on the CPU. System was re-imaged and made whole. System is now fully functional {09 Jul 15 62455 CLOSED - CONFIGURATION ISSUE - 8859 | Closed | Runtime 52. disk checked drives and formatted D:. System now appears fully functional 79 Nov 14 12:39:06 CLOSED - RE-IMAGED 8860 | Closed | windows blue screen, system re-imaged, system tested, OK, 2 mics. - 05 Jun 1 12:35:47 CLOSED - RE-IMAGED 2860 | Closed | mobile recorder not starting, system re-imaged, system tested, OK. 2 mics in vehicle 08 Jul 15 17:52:35 CLOSED - RE-IMAGED 8860 | Closed | mobile recorder not starting, system re-imaged, system tested, OK. 2 mics in vehicle. runtime 52. OF May 15 11:54:30 CLOSED - Information Provided 8861 | Closed | Retormatted D: & installed new MHD. 0 microphones inside vehicle. Test of sysiem revealed iL functional 7 — [73863 [~ Closed _| Caller not authorized for this type of ticket - 30 Get 14 TEa0sA7 CLOSED - NO PROBLEMS FOUND 8863 | Closed | Nothing was wrong with the ICC system. - 25 Feb 15 11:01:30 CLOSED - CONFIGURATION ISSUE 8863 | Closed | RENEWED pac AND formatted D:\ - ‘03 Jun 15 10:28:35 CLOSED - REASSIGNED 8863 | Closed | Reimaged for mitror setup error. 2 mics in vehicle. - OF Nov 14 6:12:32 CLOSED - WRONG ASSIGNMENT 8864 | Closed | No such vehicle number in 008 _ _ 12 MAR 15 CLOSED mobile recorder nol starting, no front camera signal due fo system profile setup wrong in ICC BOSS, system re-imaged, MMHD Full, 2964 | Closed | replaced MMHD, unit profile in BOSS not configured properly, changed unit profile in BOSS to reflect camera change dual camera front and rear combined, system tested, OK. 2 mics in vehicle. _ 10 Jul 15 10:52:54 CLOSED - Information Provided | 8864 | Closed | poo! vehicle. Back at feet. _ 13 Nov 14 12:55:58 CLOSED - CONFIGURATION ISSUE Z 8865 | Closed | runtime error 2147024784(80070070) failsafe drive, reformatted failsafe drive, system tested OK. 2 mies gees | Closed | 08 van 15 12:05:17 CLOSED - CONFIGURATION ISSUE losed | wireless not connecting, renewed PAC tile, system tested, OK. 2 mic. gees | Closeg | 25,APr 15 12:58:56 CLOSED - REIMAGED windows startup error, system re-Imaged, system tested, OK. 2 mics in vehicle. =} 48 BUEARU of SUPPORT SERVICES 23 Aug 2015, Information Services Division 22 Sep 14 9:42:32 CLOSED - CONFIGURATION ISSUE £885 | Closed | Unable to pertorm. Reference 10040477 in where system has a runtime 82 error. ‘e866 | Ciosea | 202n 15 12:20:45 CLOSED - inaccurate Info No such vehicle according to 009 admin 19 Apr 15 12:26:39 CLOSED - CONFIGURATION ISSUE 8866 | Closed _| Formatted Di deleted fogs. 2 mics in car _| 28 Mar 15 10:34:04 CLOSED - CONFIGURATION ISSUE 21 MAR 15 BECVAR: SYSTEM COMPLETELY FULL REFORMAT °D" DRIVE. 8867 | Closed | RUN CHECK DISK ON ALL DRIVES. REPLACED MISSING MICs BATTERY GROMETS AND BATTERY COMPARTMENT DOORS THAT WERE MISSING. SYSTEM FULLY OPERATIONAL __| ‘e86s | Closed | Svan 15 6:59:01 CLOSED - REIMAGED Runtime 2147024784(80070070). System is now fully functional 8868 | Closed | 05 Feb 15 6:56:13 CLOSED - RE-IMAGED system {reezes once itis activated. re-imaged and now appears fully functional 14 May 15 6:13:24 CLOSED - RE-IMAGED 8868 | Closed _| Frozen manitor system was re-imaged and now appears fuly functional 27 Oct 14 14:16:15 CLOSED - UPLOADED VIDEO B69 | Closed | Cradied hardrive | 07 Oct 14 6:22:77 CLOSED - REIMAGED 8878 || Closed _| Frozen monitor system was re-imaged and is now fully functional _ 8873 | Closed | PO unauthorized to create this type of toket. - 8873 | Closed 08 Jan 15 18:29:33 CLOSED - UPLOADED VIDEO £878 | Closed | #0 was ful swapped out hts. System now appears fully functional 18 Feb 15 6:53:16 CLOSED - RE-IMAGED i 8878 | Cosed | Frozen monitor. System is now fully functional f = 25 Jun 15 11:53:40 CLOSED - Information Provided 8874 | Closed | Retormaited 0: and installed new MHDD. Both microphones inside vehicle, Unit is fully functional : [a875 "| Assigned : 10 Dec 14 7:31:11 CLOSED - UPLOADED VIDEO ~~ 8876 | Closed | Cradied hardrive ddeot4 15 Jul 15 11:97:50 CLOSED - RE-IMAGED £876 | Closed _| Unit was re-maged and new MHD installed. 0 microphones inside vehicle. ia 19 Mar 15 12:02:53 CLOSED - Information Provided 8877 | Closed | Reformatted D: and check disk performed. MHOD oradied and rechecked out new MHDD. Both microphones inside vehicle. Unit is functional 2877 | Closed | Acheckin the B.O shows that we were able fo login info the ICC system as Sat Michael Rafferty. Ticket is now being closed in the bmc 17 Mar 15 12:17:19 CLOSED - RE-IMAGEO S880 | Close | nitwas re-imaged ang MHDD rechecked out, Both microphones inside vehiale 8880 | Assigned 49 BUEARU of SUPPORT SERVICES 23 Aug 2015 Information Services Division ‘8881_| Assigned _ _ 7 3882 | Close | 24 Oct 14 7:14:08 CLOSED - Per Video Uploaded” Le Reimagec T 10 Feb 15 12:15:01 CLOSED - REIMAGED 8882 | Closed | Feimaged. No mies found 29 May 15 7:12:36 CLOSED - BE-MAGED 8982 | Closed | peimaged. 2 Mics in vehicle. 23 Jun 15 13:23:00 CLOSED - CONFIGURATION ISSUE S882 | Closed | Checked HD, mies in glove box 24 Oct 14 7:18:11 CLOSED - CONFIGURATION ISSUE 8883 | Closed | Copied mobile recorder files. 31 Mar 15 13:11:55 CLOSED - REIMAGED 8883 | Closed | Reimaged due to windows ercor. 2 mies in glove box. 06 Feb 15 12:50:27 CLOSED - RE-IMAGED 8804 | Closed | system freezes upon activation. Reimaged and now appears fully functional. e884 | Close | f2MA! 19 CLOSED Runtime "2% System wes remaged and now sopears Ty 8884 _| Cancelled | 11 mar 15 CLOSED - DUPLICATE Incident of Open issue Bi Now 14 120835 CLOSED - Per Video Uploaded | Video Uploads for this vehicle were checked using date parameters of 3 NOV to 8885 | Closed | 21 Nov 2014. This vehicle is operational wih 77 videos uploaded. itis apparent trom the uploaded videos that personne! have failed to sync the ls. 985 | Canceled | 06 Mar 15 CLOSED - DUPLICATE Incident of Open Issue 208s | Closea | 12 Mar 15 CLOSED AID full and wili screen on. H/D swapped out. System now appears fully functional 01 May 15 7:08:59 CLOSED - RE-IMAGED 8865 | Closed _| windows system 32 error. System was re-imaged and is now fully ‘unctional i 10 Jul 15 12:16:39 CLOSED - NO PROBLEMS FOUND | 8885] Closed _| problem could not be duplicated;system appeared fully functional 006 | Closog | 11 Dee 14 11:48:42 CLOSED - CONFIGURATION ISSUE Renewed PAC Tile 09 Feb 15 11:50:07 CLOSED - REIMAGED = 8886 | Closed | Feimaged. Everything working 25 Jun 15 11:31:09 CLOSED - REIMAGED 8986 | Closed | Roimaged. 2 mics in vehicle _ 887 | Closed | 12Nov14 14:00:57 CLOSED - CONFIGURATION ISSUE Checked out HD 20 Jan 15 12:20:17 CLOSED - NO PROBLEMS FOUND = 8887 | Closed _| No problems found (8887 |" Giosed_| 09 Feb 15 11:50:36 CLOSED - CONFIGURATION ISSUE Formatted D:\ 9987 | Closed | 22dun 15 11:87:00 CLOSED - RE-IMAGED Reimaged. 2 mics in vehicle. _ B887_|_Closéd_| 24 Jun 15 5:55:13 CLOSED - DUPLICATE Incident of Open Issue 50 BUEARU of SUPPORT SERVICES 23 Aug 2015 Information Services Division 9989 | Closed _| Sot. Carl Hattula 07 May 15 11:30:37 CLOSED - CONFIGURATION ISSUE | 9889 | Closed | Stoned to PSK mcsin oan | H | 3000 | Closeg | TS Jan 1 TSO6ST CLOSED - REIMAGED Feimaged im [S880 |"Closed [14 Jan 15 7°08:22 CLOSED - DUPLICATE Incident of Open osu 7 sed | 25 Feb 15 11:00:11 CLOSED - REIMAGED | LT 20 Mar 15 15:25:08 CLOSED - CONFIGURATION ISSUE | 8290 | Ciosed | Cnected out HD tor runtime $2 eran 2a Jun 15 11:49%3 CLOSED - REIMAGED 8890 | Closed _| Reimaged, 2 mics invehicle 3690 | Assigned ‘25 Feb 15 11:04:04 CLOSED - NO PROBLEMS FOUND 8891 | Closed | No problems found 30 Jan 15 12:20:32 CLOSED - WRONG ASSIGNMENT 8801 | Closed _| ins ear belongs to 11 gist and hae an open ticket alread 29 Jan 18 6:41:42 CLOSED - RE-IMAGED [8892 | Closed | System keeps re-starting i's self. Re-imaged and now appears fully functional 20 Mar 18 13°15:00 CLOSED - RE-IMAGED 8092 | Closed | Windows system 32 corrunt error. System was re-imaged and now appears fuly functional 13 Nov 14 7:40:40 CLOSED - HARDWARE FAILURE | 8993 | Closed _| Funtime *52" H/D was swapped out, System is now fly functional = gave | Goseg | 28 Apr 15 6:50:56 CLOSED - REIMAGED °¢ | Frozen monitor. system now appears fully functional Jun 18 6:49:18 CLOSED - RE-IMAGED 8099 | Closed | runtime 21478945(80070070). system now appears fully funcitonal Mar 16 7:29:98 CLOSE 8894 | Closed | System was re-imaged and switched over to pre-share kee. System now appears fully functional 105 Oat 14 719 CLOSED RE IMAGED 8895 | Closed | Runtime 2147024784(80070070); system was re-imaged and now appears fly functional j $9 Jan 15 627-91 CLOSED REIMAGED 8895 | Closed | Runtime 21476543(80070070) system was reimaged and now appears fully functional 23 Apr 15 64757 CLOSED - REIMAGED 8995 | Closes | Runtime 52, System was re-imaged and now appears fully funetioan! 8898_| Closed | 03 Dec 14 12:08:44 CLOSED - DUPLICATE incident of Open Issue | 03 Dec ‘4 12:07:56 CLOSED - REIMAGED 8898_| Closed _| Funtime ‘61 system was re-imaged and now appears fully tunctioant was re T ge | Goced_| ANAC IS CLOSED Frozen monior sytem was revmaged and row app=3 Tay §698_| Closed [4 Mar 15 CLOSED - DUPLICATE Incident of Open Issue = Sh BUEARU of SUPPORT SERVICES 23 Aug 2015 Information Services Division 21 Oct 14 6:11:49 CLOSED - CONFIGURATION ISSUE System was stuck on 2099 | closed _| the video tenster scren, Slave corrected issues; system io row lly tanclonal 21 Jan 18 13:00:50 CLOSED - RE-IMAGED seve | ck . cee Winlogon.exe corrupt file. System now appears fully iunctional. 17 Mar 15 6:31:24 CLOSED - RE-IMAGED e099 | Closed | Runtime 52; system was re-maged and HID was swapped out. System now appeas ull knetonal 23 Jun 15 6:14:27 CLOSED - RE-IMAGED 8899 | Closed | System is rebooting in a loop. System was re-imaged and now appears fully funstonal Bae | Assigned 8903 Closed. ‘30 Sep 14 13:16:24 CLOSED - RE-IMAGED_ FLL —— 8000 | Cancoted[# Mar 15 CLOSED DUPLIGATE maiden of Open eave 18 Apr 15 12:47:21 CLOSED - CONFIGURATION ISSUE eae eee runtime error 214, reformat failsafe, system tested, OK. 0 mics in vehicle. [77 Mar 15 11:28:16 CLOSED - RE-IMAGED a | 005 | closed | Mobie Recorder not staring window boot ero, System re-imaged, MMHD | replaced, 2 mics invenicle system testes, OK 8905 “Ciosed. network issue. if e/u still has an issue call 4-Data 19 Nov 14 12:38:53 CLOSED - RE-IMAGED 8906 | Closed _| jindows blue soteen, system reimaged, system tested, OK, ? mies | 0a Dae 1a 12:36:07 CLOSED - CONFIGURATION ISSUI 2907 | Closed | Systom sutched over to WAG Personal wireless configuration, system tested, | eines | 24 Mar 15 11:48:47 CLOSED - REASSIGNED: 8907 | Closed | Tk was reassigned to Steve Montes QoJun #5 1297156 CLOSED RE IMAGED SF rr——=F veil J 15 Jul 8 11.87.24 CLOSED” RE-WIAGED 8909, Closed windows startup error corrupted file, system re-imaged, system tested, OK. 0 mics inven ‘BO1_| Assigned a i 13 Jan 15 11:56:13 CLOSED - RE-IMAGED | 2911 | ctosed_ | runtime error application would nt star, e-imaged system, system tested, OK. 2 | mics a 8912 Closed CLOSED - DUPLICATE Incident of Open Issue _ 8913 Closed 01 Oct 14 6:28:29 CLOSED - UPLOADED VIDEO HiD was full; H/D was swapped and now appears fully functional. 52 BUEARU of SUPPORT SERVICES 23 Aug 2015 Information Services Division 09 Jan 15 13:32:16 CLOSED - RE-IMAGED. 8918 | Closed | runtime 21745824(80070070) system now appears fully functional 15 Apr 15 6:55:36 CLOSED - RE-IMAGED — S918 | Closed | system was re-imaged and now appears fully functional 13 Jan 15 6:13:18 CLOSED - RE-IMAGED 8914 | Closed | Runtime 214657456(80070070); system was re-imaged and now appears fully functional 13 Mar 15 7:17:10 CLOSED - REIMAGED 8914 | Closed | System keeps re-booting its sell. System was re-imaged and now appears fully functional 19 May 15 6:23:18 CLOSED - REIMAGED S814 | Closed | runtime 3709, Systom was re-imaged and now appears fully functional losea | TO Mar 75 CLOSED Windows system 32 error System was re maged and now 8918 | Slesed | sopears fly uncitonal 8816 _|Cosed | 17 War 15 CLOSED! No Problems Found system tested, OK 2 mies in VERE (09 Apr 15 9:50:57 CLOSED - RE-IMAGED 8916 | Closed | Runtime error 5, system reimaged, system tested, OK. 2 mics in vehicle. MMHD rechecked out at server. - 8917 | Assignea t = = ("gata |“Giosed | St Oat 14 6:57-22 CLOSED DUPLICATE Tnodent of Open kus 18 Jan 15 6:14:45 CLOSED - RE-IMAGED 8919 | Closed | System keeps on booting in a loop. System was re-imaged and is now fully functional 26 Feb 15 7:39:35 CLOSED - RE-IMAGED 8919 | Closes _| Disk boot error. Sysiem was re-imaged and now appears fully functional. _| 02 Apr 15 7:10:01 CLOSED - RE-IMAGED 8919 | Closed | Runtime 21478945165(80070070). System was re-imaged and now appears fully L functional 2 | 19 Dec 14 6:26:01 CLOSED - REAMAGED 8920 | Closed | System keeps looping on the start up screen. System was re-imaged and now I appears fully functional. 10 Mar 15 CLOSED Re-Image Frozen monitor. System was re-imaged and now 8920 | Closed | appears fly tunctional i 5SED incident 3521 | Closes _| 27 Se” 14 B5THT2 CLOSED - DUPLICATE tadont of Gpan sue 021 | Cosea | 17 Maris CLOSED: Mobile Recorder not staring windows stanup error, System ‘e-imaged, MMHD replaced, 0 mics in vehicle. system tested, OK. _ End user calling to notify us that they were abie to resolve this issue on thelr own e921 | Closed and to close the ticket, eee | Assigned ‘2922 | Close | 10 MAR 75 CLOSED Windows system 32, System was re-imaged and now appears fully function: 53 BUEARU of SUPPORT SERVICES 23 Aug 2015 Information Services Division 01 Oct 14 6:27:27 CLOSED - RE-IMAGED 8928 | Closed | Run time 2147024784 (80070070) Method of object failed. System was re- | imaged and now appears fully tunctional 20 Nov 14 7:13:41 CLOSED - RE-IMAGED | S228 | Closed | Mobile recorder jobject of minor ail, System is now fully functional 13 Nay 1 6:25:22 CLOSED - UPLOADED VIDEO 8923 | Closed _| sip wat lu: wireless was re-configuted. System now appears fuly functional ee24_| Assigned | — 28 Oct 14 6:27:59 CLOSED - RE-IMAGED 1 S824 | Closes | siue screen; system was re-imaged and now appears fully functional 19 Dec 14 6:23:21 CLOSED - RE-IMAGED £924 | _Siosed | windows system 32 corrupt fle. System now appears fully unetional losed | 10 Mar 18 CLOSED System keeps re-booting itsoll. Re-imaged and now appears B986 | Closed | july functional 04 Dec 14 12:56:16 CLOSED - CONFIGURATION ISSUE 8925 | Closed | system switched over to WPA2-Personnal wireless configuration, system tested 2 mies. 10 Jun 75 12:43:51 CLOSED - RE-IMAGED 7 £85 | Closed | runtime eror 58, eystem resmaged, system tested, OK. 2 mics in vehicle 8996 | Assigned | 21 Mar 15: WINDOWS BOOT EAROR WOULD NOT NOT BOOT UP: AE- 8926 | Closed | IMAGED AND CHECKED OUT MHDD ONLY ONE MIC PRESENT AT TIME OF SERVICE, SYSTEM FULLY FUNCRTIONAL 8926 | Closed _| 15 Jun 15 13:00:57 CLOSED - DUPLICATE Incident of Open Issue | 23 Jan 15 12:03:10 CLOSED - REIMAGED. _ 8827 | Closes _| System was re-iamged and is now fully functional, _ 05 May 16 12:17:57 CLOSED - RE-IMAGED —— 8928 | Closed | Unit was re-imaged and new MHDD installed, Both microphones inside vehicle. Uniti fully functional _ 8929 |" Closed | 6 Mar 15 CLOSED No Probiems Found z 15 Jul 1 11:57:47 CLOSED - RE-IMAGED 8929 | Closed | Unit was re-imaged and new MHDD installed. 0 microphones inside vehicle. Unit is functional 24 Feb 15 12:05:56 CLOSED - REIMAGED ~ 8931 | Closed | ICC system re-imaged and rechecked out MDD. One microphone inside vehicle. Uniti fully functional 8931 | “Closed [84 Feb 15 12:05:17 CLOSED - DUPLICATE Incident of Open Issue 8981 | Closed [09 Jul 18 11:43:02 CLOSED - DUPLICATE Incident of Open Iesue | 08 Apr 15 10:20:57 GLOSED - Per Video Uploaded ‘This system operational as there has been 689 video uploaded from this vehicle 8932 | Closed | from 22 Nov 14 to 1 Apr 2015. There are no MIC activations therefore it presumed that the MICs are not sync’d to the system or are intentionally defeated at the time of this upload check, System Operational 34 BUEARU of SUPPORT SERVICES 23 Aug 2015, Information Services Division 12 Jan 18 13:24:09 CLOSED - WRONG ASSIGNMENT aove | closed | Nomoos 22 Jun 15 12:24:20 CLOSED - RE-IMAGED 8933 | Closed | Unit was re-imaged & new MHDD installed, Both microphones inside vehicle, 1 microphones missing battery compartment slide cover. Unit is functional 8896 | Closes _| SION K7HOSS CLOSED FE THAGED '8936_| Closed _| This caller type nol authorized to open this feket ype. 8936 | Closea | 17 Nov 14 10:58:47 CLOSED - NO PROBLEMS FOUND No problems found 536 | Closes {Zan 19 1220:8 CLOSED = REINAGED 44 Apr 15 12:48:14 CLOSED - CONFIGURATION ISSUE 8996 | Closed | Switched to PSK. 2 mics present 8936 | Closed [70 Apr 15 5:47:37 CLOSED - DUPLICATE Incident of Open Issue 036 | Closea | 04 May 15 12:15:17 CLOSED - RE-IMAGED lesed | Reimaged. 2 mics in vehicle. - 29 May 15 7:15:19 CLOSED - NO PROBLEMS FOUND 8996 | Closed _| No prablems found. 2 mics in vehicle 15 Jul 15 12:20:36 CLOSED - RE-IMAGED 8996 | Closed | Reimaged. 2 mies tound 3007 | Closea | 31 Oct 14 6:35:57 CLOSED - REIMAGED | Runtime error 52. System was re-imaged and now appears fully functionat._ a ae 07 Jan 15 6:51:08 CLOSED - RE-IMAGED eo Hosed | System was unresponsive. Re-imaged, system now appears fully functional [2957 | Ciosea | 12 MAR 15 CLOSED Runtime 2147024784(@0070070), Re-imaged and power I 1was supplied Io second mic; both mic's now fully functional, 3037 | Closea | 14 Apr 15 6:27:52 CLOSED - NO PROBLEMS FOUND Problem could not be duplicated: system appeared fully functional BB Oct 14 12:58:24 CLOSED - REASSIGNED 8942 | Closed | vehicle notin 1st astro. _| ____ | 04 Deo 14 18:58:00 CLOSED - CONFIGURATION ISSUE — 8943 | Closed | system switched over to WPA2-Personnal wireless configuration, system tested, 2 mies. | 1g | 2? Jan 15 12:01:47 CLOSED - UPLOADED VIDEO 8948 | _ Closed | haNHO (FULL), replaced MMHD, system tested, OK. 2 mics 8944 | Assigned _ _ 37 Jan 18 11.5931 CLOSED - REIMAGED 8944 | Closed | windows blue screen system would not star, re-imaged system, replaced | MMHO(FULL), system tested, OK. 2 mics. | 09 May 18 10:47:47 CLOSED - CONFIGURATION ISSUE 8944 | Closed runtime error 214, retormatted falsate dive, replaced MMHO, system tested, OK __| 2 mis in vehicle = ‘09 May 15 10:48:04 CLOSED - RE-IMAGED 8945 | Closed | windows startup error system 32, re-imaged system, system tested, OK. 2 mics in vehicle 35 BUEARU of SUPPORT SERVICES 23 Aug 2015 Information Services Division | a947_| Assigned = 948 |" Closed | 09 Dec 14 7:02:46 CLOSED - DUPLICATE incident of Open sue = 2048 | Closea | 08 Feb 15 13:00:13 CLOSED - RE-IMAGED \windows system 32 error. re-imaged and now appears fully functional 048 | Closea | 2” May 15 6:23:88 CLOSED - NO PROBLEMS FOUND. Problem could not be duplicated system appeared fully functional ‘30 Mar 18 17:53'51 CLOSED - REIMAGED S89 | Closed | Reimaged for windows error 2 25 Jun 18 11:30:51 CLOSED - REIMAGED 8949 | Closed | Reimaged. 2 mics in vehicle. - 8943__| Assigned - 8950 | Groses | OS NSY 1S FSAI CLOSED REIMAGED ‘8980 | Closed | 30 Oct 14 75:55:08 CLOSED - DUPLICATE Incident of Open Issue 11 Dec 14 11:50:34 CLOSED - NO PROBLEMS FOUND 8950 | Closed | No problems found . 3960 _| Closed —|-11 Mar 15 CLOSED Checked oat HO Tor raniine S2 error = '8950_| ‘Cancelled [11 MAr15 CLOSED - DUPLICATE incident of Open Issue | 27 May 15 11:34:47 CLOSED - CONFIGURATION ISSUE 8950 | Closed | Formatted Di. 2 mies invehicle _ Nov 14 17782:36 CLOSED - CONFIGURATION ISSUE 8952 | Closed | Runtime 91 error. Long format MHDD and reimaged 115 Jan 18 15:04:06 CLOSED - NO PROBLEMS FOUND, 8952 | Closed | No problems found : 25 Feb 15 11:03:02 CLOSED - CONFIGURATION ISSUE £952 | Closed _| Formatted D:\ deleted logs 30 Mar 15 11:51:47 CLOSED - CONFIGURATION ISSUE 8962 | Close? | Formatted D:\ 8982 [Closed “| 24 Mar 18 15:06'49 CLOSED - DUPLICATE Incident of Open Issue 952 | Closed | 80 Jun 15 11:54:83 CLOSED - NO PROBLEMS FOUND No problems. 2 mics found. _ 8953 | Closed _[ 15 Jan 18 18:08:08 CLOSED REIMAGED Reimaged - {8953 |“ Closed | 30 Mar 15 11:52:46 CLOSED - CONFIGURATION ISSUE Formatted Dy i | 24 Jun 15 71:49:30 CLOSED - RE-IMAGED 8953 | Closed | rreimaged. 2 mics in vehicle : 2954 | Closeg | 12 080 14 7:14:96 CLOSED - UPLOADED VIDEO 10800 _| Server has been restarted: vehicles now uploading. _ 12 Jan 15 9:44:48 CLOSED - CONFIGURATION ISSUE 8954 | Closed | Wireless not connecting - Repaired using application. No Gromets in the MICs - | Replaced, System fully functional 29 Jan 16 6:35:35 CLOSED - NO PROBLEMS FOUND | 8954 | Closed problem could not be duplicated System appeared fully functional BUEARU of SUPPORT SERVICES 23 Aug 2015, Information Services Division 6 mar 15 CLOSED System freezes upon activation. System was re-imaged and | 9955 8954 | Closed | now appears fully functional. gost | Closea | 01 Apr 15 6:29:54 CLOSED - REWAGED Windows system 32, System was re-imaged and now appears fully functional ‘09 Jul 15 6:26:24 CLOSED - UPLOADED VIDEO 8954 | Closed | 1/0 was full system was re-imaged and now appears fully functional Closea | 13 Nov 14 7:45:36 CLOSED - NO PROBLEMS FOUND problem could not be duplicated system appeared fully functional 12 Jan 18 9:41:29 CLOSED - CONFIGURATION ISSUE Wireless not active. Re- 8955 | Closed | imaged and configured. System functionat with only one MIC at time of service 3858 | Closed _| Sat 15 CLOSED Ful HD swapped out HIDE. sjetom naw appears uly 8955_| Closed | 30 Apr 15 7:08:39 CLOSED - DUPLICATE incident of Open Issue 20 May 15 6:41:12 CLOSED - UPLOADED VIDEO 8955 | Closed _| H/o was full. Swapped out H/D's re-imaged. System now appears fully functional 8955 | Closed | 12 May 15 12:00:01 CLOSED - DUPLICATE incident of Open Issue 955 | Closed | 2vul 15 6:29:37 CLOSED - UPLOADED VIDEO HiD was full. Swapped out H/D's. System now appears fully functional. 21 Oct 14 6-15'53 CLOSED - REIMAGED | 8956 | Closed _| Windows System 32 fail, System was re-imaged and now appears fully functional 30 dan 15 12:16:31 CLOSED - RE-IMAGED 8956 | Closed | system freezes upon activation; System was re-imaged and now appears fully functional 5 14 May 15 62024 CLOSED - REIMAGED —— 8996} Closed _| Frozen monitor system was re-imaged and is now fully functional. _ 2957 | Closea | After talking to officer, sergeant discovered that this vehicle's ICC was actually operational, No service required _ 2957 | Giosea_| {7 Mat 15:CLOSED System booing n loop, reamaged and now appears faly [8057 | Closed _| 08 May 15 6:47:38 CLOSED - DUPLICATE incident of Open Issue [e057 | closed | 14 May 15 6:14:08 CLOSED - NO PROBLEMS FOUND ‘0se¢ | Problem could not be duplicated: system appeared fully functional 957 | Close | 29 May 156:16:30 CLOSED - NO PROBLEMS FOUND fosed | Problem couid not be duplicated; system appeared fully functional. a 3957 | Closea | 24 Jun 15 6:82:26 CLOSED - RE-MAGED Windows system 32 error. System was re-imaged and is now fully functional 08 JuI15 11:52:49 CLOSED - RE-IMAGED 8958 | Closed | mobile recorder not starting, system re-imaged, system tested, OK. 0 mics in vehicle. = : 2a Feb 15 6:44:42 CLOSED - CONFIGURATION ISSUE 8959 | Closed _| tmopite recorded not starling, replaced MMHD, system tested, OK, 2 mics. a 28 Oci 14 21:53:59 CLOSED - RE-IMAGED 8960 | Closed | Remmaged 31 Oct 14 13:06:08 CLOSED - RE-IMAGED 2960 | Closed | Peimaged : 37 BUEARU of SUPPORT SERVICES 23 Aug 2015 Information Services Division |_ 896+ Assigned 18862 _| Assigned 7 a Sj 9962 | Closea | 24 06 14 11:82:05 CLOSED - REIMAGED Reimaged . ~ | 06 Oct 14 7:53:33 CLOSED - RE-IMAGED 8963 | Closed | Run time 2147024784(80070070) Method of object fail. System was re-imaged | and now appears fully functional 3964 _| Assigned | 7 - ‘goee | Closea | 1 Feb 15 12:26:06 CLOSED - RE-IMAGED Reimaged [[g964_[ Closed | 04 Feb 15 11:34 16 CLOSED - DUPLICATE incident of Open Issue gear | cocoa”) TO Mar TS CLOSED Windows system 92 Tal Syster was reimaged and now appears fully functional _ 1a Apr 16 12:14:36 CLOSED - REIMAGED ag69 | Closed | Unit was re-imaged, MHDD cradled & wireless recontigured to pre-shared key. Both microphones inside vehicle. Unit is fully functional 23 Jun 1 13:14:53 CLOSED - RE-IMAGED 8969 | Closed _| reimaged system y 30 Apr 15 6:58:10 CLOSED - REIMAGED 2970 | Closed | Windows system32 error. System was re-iamged and now appears fully functional {8 Nov 14 6:16:21 CLOSED - RE-IMAGED - 8971 | Closed _| Gun time 2147467259 (80004005); system is now fully functional 75 Jan 15 6:50:56 CLOSED - RE-IMAGED 8971 | Closed | Runtime "82". System was re-imaged, H/D was swapped out. System now | appears fully tunctional. _| aor | Gases) 17 Mar #5 eCLOSED:Re imaged Ronline 2. system now appears Tully 23 Jun 15 6:16:40 CLOSED - REINAGED 8971 | Closed _| tobile recorder exror. System was re-imaged and now appears fully functional B573_|_ Closed | 07 Oct 14 20:26:56 CLOSED - DUPLICATE Incident of Open Issue 97a | Close | 02 May 15 12:19:00 CLOSED - NO PROBLEMS FOUND sed | Performed full inspection of unit and no issues discovered, Units fully functional go7a | Assigned | _— 8974 | Closed _| 29 Jan 16 1555453 CLOSED - RE-IMAGED Reimaged 8974 | Closed _| 29 Jan 15 15:55:26 CLOSED - REIMAGED Reimaged 2B Feb 15 14:16:42 CLOSED - CONFIGURATION ISSUE gor | Closeg | Cheek ofthe system athe OO5th District revealed a coruptes system. Re-image ‘and check out of a full MHDD. MICs in giove box missing antennas and Receiver antennas. Photos taken. items replaced and system fully functional 58 BUEARU of SUPPORT SERVICES 23 Aug 2015 Information Services Division | 21 Apr 15 10:05:47 CLOSED - RE-IMAGED 8975 | Closed _| Unit was re-imaged and new MHDD installed. Both microphones inside vehicle | Unit is fully functional 23 Feb 15 14:12:30 CLOSED - CONFIGURATION ISSUE 8976 | Closed | System checked and configuration needed to be corrected besides changing ___| wireless to a pre-shared Key configuration, System fully functional 8976 _| Assigned 5978_| Closed | 09 Feb 15 10:17:47 CLOSED - DUPLICATE inetdent of Open Issue 8978 | Closed | 4MAr CLOSED runtime error 61(FULL MMHD Drive), rechecked oul new MiFID drive, system tested, OK. 2 mics. cae ea | Sar 15 CLOSED Unil was reimaged and MDD rechecked out. Bath £979 | Closed _| microphones inside vehicle, Unit is fully functional 14 Jul 15 11:06:26 CLOSED - RE-MAGED 9 Unit was re-imaged and new MHDD installed, Repaired WiFi sofware. Both 79 | Closed | microphones inside vehicle, but would not syne. Sync base had power. Had to replace missing microphone grommets to both units. Unit is functional 3961 | Closed | Aawsed caller to contact Supervisor Tor furihe? assistance 8981_| Closed [10 Feb 15 12:22:01 CLOSED - Per Video Uploaded Reimaged 3 Mar 15 13:13:16 CLOSED - REIMAGED 8981 _| Closed _| Freimaged due to windows ertor. 2 mics in glove box. e001 | Glosea | M4 APY 15 12:37:45 CLOSED - NO PROBLEMS FOUND ‘0520 | No problems found. Mics in glove box. $981_[ Closed [29 May 15 7.08:51 CLOSED - DUPLICATE Inenlent of Open Issue [8981 | Closed | He is nota supervisor or a Sargent 22 Jun 15 12:02:27 CLOSED - WRONG ASSIGNMENT £987 | Closes | Venicie does not belong to 006th district, pono | ck OF Nov 74 6:15:10 CLOSED - RE-IMAGED ‘osed_| Frozen monitor system was re-imaged and now appears fully functional 082 | Grseg | 0? Jan 16 65450 CLOSED - REIMAGED Windows system 32. System was re-imaged and now appears fully functional 12 War 15 CLOSED System keeps re-booting iisel. System was reimaged and 8962 | Closed | now appears fully tunctional. 19 Mar 15 6:10:15 CLOSED - UPLOADED VIDEO 8982 | Closed | Hp was ful, Replaced hd, system now appears {ull funcitonal | 7 Nov 14 6:11:14 CLOSED - NO PROBLEMS FOUND 8988 | Closed | Problem could not be duplicated system appeared fully functional ‘03 Apr 15 10:20:18 CLOSED - Per Video Upioaded ‘An ICC Video search of Videos uploaded irom this vehicle from the date of the 983 | Closed | HOT was open reveals that 822 videos uploaded from this vehicle 20 Feb to 2 Apr 2015, Therefore the ICC system appears to be operational. There are no MIG activations therefore it presumed that the MICs are not sync'd to the system or | are intentionally defeated at the time of this upload check 09 Jun 15 11:51:15 CLOSED - RE-IMAGED 8983 | Closed | Freimaged. 2 mics found 59 BUEARU of SUPPORT SERVICES 23 Aug 2015 Information Services Division 07 Nov 14 6:21:36 CLOSED - WRONG ASSIGNMENT 8984 | Closed | no such car number in 8 $984 |“ Cosed_| 24 Dec 14 10:26:39 CLOSED - REIMAGED Heimaged 03 Apr 18 10:20:17 CLOSED - Per Video Uploaded An ICC Video search of Videos uploaded from this vehicle from the date of the 8984 | Closed | HOT was open reveals that 152 videos uploaded from this vehicle 9 Mar to 3 Apr 2015. Therefore the ICC system appears to be operational. There are no MIC activations therefore it presumed that the MICs are not sync'd tothe system or are intentionally defeated at the time of this upload check 2904 | Close | 22 APr 15 7:08:53 CLOSED - NO PROBLEMS FOUND No problems found 24 Jun 15 11:49:13 CLOSED = RE-IMAGED £984 | Closed | Feimaged. 2 mics in vehicle | 12 Jan 15 1230.01 CLOSED - REIMAGED e005 | closer | Ravan tS sed | OB dul 15 18:08:21 CLOSED - CONFIGURATION ISSUE | 8985 | Closed | Checked out HD { { ~ | Mar 15 12:23:12 CLOSED - REANAGED 8986 | Closed | Reimaged for windows error. 2 mies found in glove box TGoceg | 15 LIS 12:20:56 CLOSED - REIMAGED 8986 | Closed | eimaged, 2 mios found. 087 | Close | 08 Oct 14 7:08:27 GLOSED - NO PROBLEMS FOUND Problem could not be duplicated system appeared fully functional | 01 May 75 7:14:00 CLOSED - HARDWARE FAILURE 8967 | Closed | Disk boot error CPU. Replaced CPU 31005326 cpd 199985 with CPU 31007111 pd 199523. System now appears fully functional. 35 Jun 15 6:12:15 CLOSED - REMAGED 8967 | Closed _| Windows system 32. Sysiem was re-imaged and now appears fully functional 908_|~Cosed_ 17 Dec 14 11.5018 CLOSED - RE-MAGED Reimaged 7 ‘@988_| Closed | 11 MAR 15 CLOSED NO PROBLEM FOUND 13 Jul 18 12:62:53 CLOSED - RE-IMAGED 8988 | Closed | Feimaged. 2 mics found, t 23 Oct 14 16:28:41 CLOSED - RE-IMAGED 8989 | Closed | Sysiem reimages 30 Mar 15 11:43:41 CLOSED - REIMAGED 2989 | Closed | Unit was re-imaged and new MHD installed, 2 microphones inside vehicle. Unit is fully functional i Officer called i regarding in car video. | told officer he must inform his Supenisor 8989 | Closed | of all issues with the incar camera. and if supervisor is unable to resolve, that I supervisor must cal in and report the issue. T | __ [Bi Now 14 1302:28 CLOSED - Per Video Uploaded Video Uploads for this vehicle were checked using date parameters of 10 NOV to 8990 | Closes | 21 Nov 2014, This vehicle is operational with 84 videos uploaded itis apparent from the uploaded videos that personnel have failed to sync the Mics 60 BUEARU of SUPPORT SERVICES 23 Aug 2015, Information Services Division 8990 Closed 04 Mar 15 7:29:33 CLOSED - UPLOADED VIDEO HID was full; system now appears fully functional 8890 Closed 03 Apr 18 10:19:38 CLOSED - Per Video Unioaded An ICC Video search of Videos uploaded from this vehicle trom the date of the HDT was open reveals that 79 videos uploaded from this vehicle 24 Mar to 1 Apr 2015, Therefore the ICC system appears to be operational. There are no MIC activations therefore it presumed that the MICs are not sync'd to the system or are intentionally defeated at the time of this upload check 2990 Closed ‘08 Jun 15 10:31:28 CLOSED - HARDWARE FAILURE Replaced MHOD. 0 mies in vehicle. 8990 Closed 01 Jul 15 12:07:36 CLOSED - WRONG ASSIGNMENT Vehicle does not belong to the 004th district. [Boor Assigned soot | a0et Closed Closed 77 Mar 15: Unit was re-imaged and MHDD rechecked out. Both microphones inside vehicle. Unit is fully functional, (04 Feb 15 11:33:39 CLOSED - DUPLICATE Incident of Open Issue 992 Closed 18 Nov 14 6:22:42 CLOSED - UPLOADED VIDEO H/D full, Swapped out H/D; system now appears fully functional 8992 Closed 08 Dec 14 6:57:49 CLOSED - RE-IMAGED Windows system $2 corrupt file. System was re-imaged and now appears fully functional 992 Closed Jan 15 18:00:04 CLOSED - NO PROBLEMS FOUND problem could not be duplicated: system appeared fully functional 8992 Closed 26 Feb 15 7:34:21 CLOSED - RE-IMAGED Run time 2147024784(80070070). System was re-imaged and now appears tully functional 8993 Closed 07 Apr 15 11:46:23 CLOSED - RE-IMAGED Unit was re-imaged, new MHDD installed and configured wireless to pre-shared key. 2 microphones inside vehicle. Unit is fully functional 8993 Closed 23 Jun 15 10:17:19 CLOSED - RE-IMAGED system reimaged 3904 | Assigned 3994 Closed 39 May 18 6:21:02 CLOSED - RE-IMAGED Run time 214565467 19846516791651649840648945616849819845198416516549519651 (80000000000000007000000000000070). System was re-imaged and now appears fully tuncitonal 8995 Closed [0B JuLTS 19:7 CLOSED - UPLOADED VIDEO MHDD video cradle uploaded. No other issues diagnosed with unit. Both, microphones inside vehicle. R/O discovered the cage, that contains the CPU, has no screws securing the unit. Unit is fully functional, 8997 Closed 18 Nov 14 6:14:31 CLOSED - RE-IMAGED run time error 214345345 (80070070): system is now fully functional 9997 Closed 15 Jan 15 6:53:18 CLOSED - RE-IMAGED Runtime 2147024784 (80070070). System was re-imaged and now appears fully functional, 8997 _ Closed 47 Mar 15 6:29:14 CLOSED - RE-IMAGED. 61 BUEARU of SUPPORT SERVICES 23 Aug 2015, Information Services Division SAS Windows corrupt file. System was re-imaged and now appears fully functional 24 Jun 15 6:38:01 CLOSED - RE-IMAGED 8997 _| Closed _| System was frozen. System was re-imaged and now appears fully functional v0 | Closea | OR TTF oo CLOSED - NO PROBLEMS FOUND 14 Jan 15 13:50:28 CLOSED - AE-IMAGED ~ $008 | Closed | Roimaged due to mobile recorder issues. _ 3008 | Closed | 20 Oct 14 12:01:41 CLOSED - DUPLICATE Incident of Open 1ssue 12 Deo 14°8°52:11 CLOSED - CONFIGURATION ISSUE 9009 | Closed | Reset wireless and check of system fully operational. Officer had to report to WO and vehicle was released had 17 gb of data which was uploading when officer left 1 23 Dec 14 11:59:28 CLOSED - RE-IMAGED 9009 | Closed | ICC system re-imaged & cradled MHDD. Both microphones in vehicle, System is fully functional OID Closed |} 23 Jan 16 2S1:28 CLOSED - Par Video Uploaded ramaged F 8017 | Closed | 10 Dec 14 7:29:05 CLOSED - RE-IMAGED Reimaged 9011_| Closed | 13 Mar 15 12:59:29 CLOSED - RE-MAGED Reimaged 01 Apr 15 11:49:45 CLOSED - NO PROBLEMS FOUND 9011 | Closed | Configured wireless to pre-shared key and installed new MHDD. 2 microphones 7 | inside vehicle. Unit is fully functional _ g01t | Assigned 9072 | Closed | 29 Jan 15 15:52:09 CLOSED - UPLOADED VIDEO Cradled hardrive ‘9012 | Close | Fee 15 12:18:25 CLOSED - CONFIGURATION ISSUE #60 | Formatted D:\ and renewed PAC gow | Closea | 23uun 15 18:15:51 CLOSED - REIMAGED Closed _| System reimaged 2 Jan 15 12:20:08 CLOSED - RE-IMAGED 9013 | Closed | Reimaged a | O1S_| Closed _| 24 Nov 14 7:42:57 CLOSED - DUPLICATE Incident of Open tssue ‘9013 | Closed | 16 Mar 15 DALLIO: reimaged for wireless issues. 2 mies found in glove box all 29 Way 15 7:12:46 CLOSED - RE-IMAGED $013 | Closed | Reimaged. 2 Mics in vehicle. 47 Nov 14 10:58:31 CLOSED - CONFIGURATION ISSUE, 7] sora | Closed | renewed pac fle, 12 Jan 15 12:20:25 CLOSED - AE-IMAGED 9014 | Closed | Reinmaged 14 Apr 15 12:38:29 CLOSED - RE-IMAGED S014 | Closed | Feimaged for windows error. 2 mics present 9015 | Assigned 2a Jun 15 12:21:05 CLOSED - RE-INAGED 9016 | Closed | Unit was re-imaged and reformatted the D drive. Both microphones inside vehicle. Unit is fully functional 62 BUEARU of SUPPORT SERVICES 23 Aug 2015 Information Services Division 12 Jan 18 13:14:48 CLOSED - RE-IMAGED | LULU | | 12:13'86 CLOSED - REIMAGED 9018 | Closed | Unitre-imaged and MHDD cradled for video upload. Both microphones inside vehicle. Unit is fully functional 9018 | closeg | 9 mar 18 MHDD cradied to upioad video. Bath micraphones inside vehicle, Unitis {ully functional = 15 Jun 15 12:50:10 CLOSED - REIMAGED 9018 | Closed | Unit was re-imaged and new MHDD installed, Both microphones inside vehicle Tech had to replace missing grommets for the microphones _ 018 | Closeg | 07 Nov 14 6:18:05 CLOSED - UPLOADED VIDEO HID ful, system is now fully functional ae 23 Jan 15 6:28:13 CLOSED - REIMAGED lose0 _| Mirror of object fail. System was re-imaged and now appears fully functional wor | Closeg | 06 Feb 15 13:02:26 CLOSED - Per Video Uploaded [Bese H/D was ful, swapped out H/D system now appears fully functional ale 14 Apr 15 6:29:29 CLOSED - REIMAGED Closed | Auntime 52, System was re-imaged and now appears fully functional ig I I 22 Oct 14 16:14:43 CLOSED - RE-IMAGED S028 | Closed | System reimaged ("aot Closed [23 Dec 14 12:25:51 CLOSED - DUPLICATE Incident of Open Tesue 19 Apr 15 12:09:09 CLOSED - Information Provided 9021 | Closed | Reformatted D: and installed new MHD. Wireless was reconfigured to preshared key. Both microphones inside vehicle. Units fully functional 2B Os 14 162710 CLOSED - REIMAGED 9022 | Closed | Sim weiagea 120 Jan 15 20:14:56 CLOSED - CONFIGURATION ISSUE 9022 | Closed _| Cleaned fail safe 07 May 15 11:57:02 CLOSED - Information Provided 9022 | Closed | Reformatted D: & installed new MHDD. 2 microphones inside vehicle. Test of system revealed itto be fully funetional 9022_|~ Closed [08 Jul 15 11:30:29 CLOSED - DUPLICATE Incident of Open lesue SORS_| Closed | 24 Oat 14 646 CLOSED - DUPLIGATE Thedent of Open lve — 12 Jan 15 9:40:03 CLOSED - UPLOADED VIDEO 9023 | Closed | System completely full(D & E drives) Checked out another MHDD system fully ‘unctional 9023 | Glosea | 6 Mar 18 System Keeps boating wv Loop. Re imaged and now appears fay functional 09 Jun 15 6:48:24 CLOSED - REIMAGED 9023 | Closed | Windows system 32 fail. System was re-imaged and now appears fully functioant 24 Oct 14 63038 CLOSED - UPLOADED VIDEO 9024 | Closed | ip ta System s now fly funtona 13 Nov 14 7:36:03 CLOSED - UPLOADED VIDEO $024 | Closed | /p ful, system is now fully functional 9024 [Closed [12 Dec 14 7:15:09 CLOSED - UPLOADED VIDEO 63 BUEARU of SUPPORT SERVICES Information Services Division HD full, system is now fully functional 23 Aug 2015 14 Jan 15 6:41:00 CLOSED - REIMAGED S028 | Closes | re mages runtime 21456785465(80070070), System is now fuly functional e024 | Giosea_| Bar IS CLOSED Funtime 52 system was re1maged'and now appear uly 28 Apr 15 6:31:36 CLOSED - REMAGED 8024 | Closed | windows system 82. System nwo appears fly lunctional _ 9024 “| “Closed | Couldn't compiete ticket because he was not a supervisor or Sargent (09 Jun 15 7:00:32 CLOSED - RE-IMAGED 9024 | Closed | winlogon.exe corrupt file. System was re-imaged and now appears fully functioant iz 31 Oct 14 12:28:47 CLOSED - RE-MAGED 9025 | Closed | Remagea 9025 | “Closed | 29 Nay 15 12:30:10 CLOSED - UPLOADED VIDEO : 13 Jul 15 12:53:11 CLOSED - RE-IMAGED | 9025 | Closed | eimaged. 2 mics found. 7 9026_| Assigned 17 Deo 14 11:48:17 CLOSED - RE-IMAGED go27 | Closed | puimnase : I 27 Jan 15 11:44:17 CLOSED - WRONG ASSIGNMENT 9027 | Closed | This vehicle does not belong to the 006th District. FO conduct a vehicle history report and discovered this vehicle is assigned to the O02nd District 30 Apr 15 12:16:18 CLOSED - RE-IMAGED $027 | Closed | closed in the bme - 9027 | Closea | 98 Jun 18 13:19:37 CLOSED - NO PROBLEMS FOUND losed | No problems found. 2 mics in vehicle, 25 Fab 16 11:05:00 CLOSED - CONFIGURATION ISSUE | $929 |_ Closed | Renewed PAC and formatted DA | 30 Jun 18 11:55:14 CLOSED - REIMAGED 9028 | Closed | Reimaged. 2 mics found. - 15 Jan 15 13:07:28 CLOSED - RE-IMAGED 9030 | Closed | Raimaged a 90 Mar 15 11:52:05 CLOSED - RE-IMAGED 2080 | Closed _| Feimaged for windows error 2 | 30 Jun 15 11:55:52 CLOSED - RE-IMAGED $080 _Slesed | Foimaged. 2 mies found 3031 _| Closed _| 20 Oct 14 12:00:33 CLOSED - DUPLICATE Incident of Open issue 9031 “Closed [29 Jan 15 15:53:43 CLOSED -RE-IMAGED Reimaged 9031 | Closed | 08 Jan 18 7:49:11 CLOSED - DUPLICATE Incident of Open Issue. 26 Jan 15 12:54:27 CLOSED - CONFIGURATION ISSUE renewed pac file and $031 | Closed | ceteted oa les 8031_| Closed [6 mar 15 CLOSED No Problems Found i 17 Dec 14 13:34:30 CLOSED - CONFIGURATION ISSUE i $082 | Closed | renewed PAC fle | 9032 |" Closed [24 Nov 14 7:43:43 CLOSED - DUPLICATE Incident of Open Issue. i 9082 [Closed _| 14 Apr 15 12:41:28 CLOSED - REIMAGED 64 BUEARU of SUPPORT SERVICES 23 Aug 2015 Information Services Division Reimaged. Checked out HD. 2 mics found_ | 26 Feb 15 7:26:31 CLOSED - REIMAGED 9033 | Closed | System freezes upon activation. System was re-iamged and now appears fully functional 9033 | Closea | 20 May 18 6:23:34 CLOSED - UPLOADED VIDEO HH/D was ful: swapped out H/D's. System now appears fully functional 9039 | Close | 23 dun 15 6:18:22 CLOSED - RE-IMAGED | Frozen monitor. System was re-imaged and now appears fully functioan! 18 Nov 14 6:20:45 CLOSED = RE-IMAGED 9034 | Closed} WLKeeper.exe Application Error. System was re-imaged and now appears fully functional 24 Jun 15 6:36:17 CLOSED - RE-IMAGED | 9034 | Closed | Runtime 52. HID was swapped out and system was re-imaged. System now appears fully functional = I 28 May 18 7:11:55 CLOSED - REIMAGED 9035 | Closed | Reimaged. 2 Mics in vehicle. 9036 _| Assigned _ | 29 Jan 15 18:58:80 CLOSED - CONFIGURATION ISSUE 7 $087 | Closed | Checked out HD and formatted DA (03 Apr 15 10:20:02 CLOSED - Per Video Uploaded AN ICG Video search of Videos uploaded from this vehicle from the date of the e037 | Close | HOT was open reveals that 197 videos uploaded from this vehicle 15 Mar to 2 Apr 2018. Therefore the ICC system appears to be operational. There are no MIG activations therefore it presumed that the MICs are not sync’d to the system or are intentionally defeated al the time of this upfoad check. : 14 Jan 15 6:40:18 CLOSED - WRONG ASSIGNMENT 9038 | Closed | no such car with this number in 15, : ‘05 Nov 14 13:04:19 CLOSED - UPLOADED VIDEO a 9040 | Closed | 14/0 was full: swapped out hvd's system now appears fully functional. [Goa | closea”) #8¥an 15 6:22:14 CLOSED - UPLOADED VIDEO HID was full. swapped out H/D's. system now appears fully functional ’ 13 Mar 18 7:28:13 CLOSED - REIMAGED | 9041 | Closed | Runtime 21678910 (80070070). System was re-imaged and now appears fully functional 30 Ocl 14 13:27:36 CLOSED - REIMAGED - 9042 | Closed | runtime error 2147024784, system re-imaged, system tested, OK. gor | Close | 1 Nov 14 12:38:08 CLOSED - RE-IMAGED 829 | windows blue screen, system re-imaged, system tested, OK, 2 mies. Feb 15 6:45:13 CLOSED - UPLOADED VIDEO. 9042 | Closed | wirelessly uploaded 10 gig of video, system tested, OK. 2 mics. 042 | “Closed [13 Jan 15 11:57:57 CLOSED - DUPLICATE Incident of Open Issue ‘9042 | Closed | 05 Jun 15 12:34:29 CLOSED - RE-IMAGED [Lruntime error 214, system re-imaged, system tested, OK.2 micsin vehicle. __} 65 BUEARU of SUPPORT SERVICES 23 Aug 2015, Information Services Division 9042 _| Assigned ‘8 Jun 15 12:20:55 CLOSED - RE-IMAGED 9043 | Closed | mobile recorder not starting, re-imaged system, system tested, OK. 2 mics in vehicle. goes | Gosea | PEReTISGeig dosed, veiee ERGO noTanger in senice Gunk veh. Tk closed | | 18 Apr 15 12:46:17 CLOSED - RE-IMAGED 9044 | Closed _| runtime error 37089, re-imaged system, system tested. OK. 2 mics in vehicle, 05 Jun 15 6:47:01 CLOSED - RE-IMAGED 9044 | Closed | system 32 error windows, re-imaged system, system tested, OK. 2 mics in S vehicle. replaced MMH. 27 Nov 14 7:24:14 CLOSED - NO PROBLEMS FOUND $048 | Closed | Problem could not be duplicated system appeared fully functional. goss | ciosea | 90 Apr 15 6:57:18 CLOSED - NO PROBLEMS FOUND “ | Problem could not be duplicated: system appeared fully tunctionla, = Z 01 Oct 14 6:23:42 CLOSED - REIMAGED 9046 | Closed | System freezing up on the windows screen. System was re-imaged and now ‘appears fully functional. 9046_| Closed | CLOSED - DUPLICATE Incident of Open Issue 7 { g046 | closea | TOMA" ISCLOSED HID ful HID swapped out sysiem now appears Tay 15 Apr 15 6:51:55 CLOSED - RE-IMAGED — 9046 | Closed _| Frozen monitor screen. System was re-imaged and now appears fully functional 9046 | Closed | Not a Supervisor or Sargent ¥2 Jun 15 6:31:14 CLOSED - UPLOADED VIDEO 9046 | Closed | HD full. System was re-imaged and H/D was swapped. System is now fully functional _ 9046_| Assigned 24 Oct 14 13:41:56 CLOSED - RE-IMAGED. 9047 | Closed | wireless not connecting, runtime error with coban application, system re-imaged, | renewed wireless PAC file, system tested, OK. gear | Closea | 17 Mar 15 BLAHUSIAK:Mobile Recorder not starting windows Startup error, System re-imaged, MMHD replaced, 2 mics in vehicle. system tested, OK. s p 30 May 15 10:57:02 BLAHUSIAK IV CLOSED = RE-IMAGED 9047 | Closed | mobile recorder not starting, re-imaged system, system tested, OK. 0 mics in vehicle. mar 15 CLOSED system would not load program. System was re-imaged; and 9048 | Closed | now appears fully functional - 24 Oct 14 14:36:35 CLOSED - Video Footage Retreiv Responded to 008th 9049 | Closed _| District after speaking with the Detective Division and uploaded and created a CD for the Detectives related to a Double shooting on 22 Oct 2014 (07 Jan 15 6:51:51 CLOSED - NO PROBLEMS FOUND 9049 | Closed _| Prcblem could not be duplicated; system appeared fully functional 9049 | Close | 25un 15 6:12:59 CLOSED - REIMAGED 108°d | Mirror of object fal. System was re-imaged and now appears fully functional. __} 66 BUEARU of SUPPORT SERVICES 23 Aug 2015 Information Services Division | soa | Closed 10 Jul 15 12:18:38 CLOSED - CONFIGURATION ISSUE D: was full, reformatted drive; system appeared fully functional. 9052 ] Closed 30 Sep 14 18:57:30 PERKINS CLOSED - UPLOADED VIDEO Cradied full hararive 9052 | Closed 20 MAr 15 CLOSED: No issues discovered with unit, Both microphones inside vehicle. Unit is tunctional 9052 | Closed 23 Jun 15 13:16:40 CLOSED - NO PROBLEMS FOUND no problem found | 9053 ] Closed 08 De 14 6:54:57 CLOSED - RE-IMAGED Disk Boot error!. System was re-imaged and now appears fully functional 9053 | Closed 0 Jan 15 12:18:55 CLOSED - RE-IMAGED Disk boot error:: 2nd time; CPU will be replaced soon. System is fully functional for now. 9053 | Closed 9053 | Closed (05 Feb 15 7:02:04 CLOSED - NO PROBLEMS FOUND problem could not be duplicated system appeared fully functional, 17 Mar 18 6:24:49 CLOSED - RE-IMAGED ‘System re-bools in loop. System was re-imaged and now appears fully functional 9053 ] Closed 03 Apr 15 10:57:64 CLOSED - NO PROBLEMS FOUND An ICC Video search of Videos uploaded from this vehicle from the date of the HDT was open reveals that 135 videos uploaded from this vehicle 24 Mar to 26 Mar 2015. Therefore the ICC system appears to be operational. There are no MIC activations therefore it presumed that the MICs are not sync’d to the system or are intentionally defeated at the time of this upload check. 9055 | Closed 5 Jan 15 6:59°58 CLOSED - RE-IMAGED Evi.exe Application error. System was re-imaged and is now fully functional, 9055 | Closed 05 Feb 15 7:04:47 CLOSED - NO PROBLEMS FOUND probiem could not be duplicated; system appeared fully functional 9055 | Closed 23 Jun 15 6:13:07 CLOSED - RE-IMAGED runtime 52. Re-imaged system. System now appears fully functional. 9055 | Closed {4 Jul 15 6:36:82 CLOSED - UPLOADED VIDEO. System is now working properly. 9056 | Closed 06 Nov 14 11:54:01 CLOSED - NO PROBLEMS FOUND No problems found 9056 ) Closed 04 Feb 16 11:52:04 CLOSED - CONFIGURATION ISSUE formatted d\ 9056 | Closed (01 May 16 9:87:59 CLOSED - AE-IMAGED Reimaged. 2 mies in vehicle ‘9056 | Closed (01 May 15 8:20:48 CLOSED - DUPLICATE Incident of Open Issue 9057 | Closed 24 Dec 14 10:35:00 CLOSED - NO PROBLEMS FOUND No problems found 30 Jun 15 10:36:09 CLOSED - RE-IMAGED 9087 | Closed | Reimaged. 2 mics in ca. 9058_| Closed [79 Deo 14 10:41.08 CLOSED - DUPLICATE Incident of Open Issue 14 Apr 15 12:41:54 CLOSED - RE-MAGED 9058 | Closed _| Reimaged for windows error. 2 mics present 3058 | Closed | 05 Jun 15 11:21:14 CLOSED - CONFIGURATION ISSUE 67 BUBARU of SUPPORT SERVICES 23 Aug 2015, Information Services Division Checked out HO | 17 MAr 15 CLOSED: MHDD full, cradle upload performed. Unit was re-imaged. $080 | Closed | Both microphones inside vehicle. Unit is fully functional 22 Jun 15 12:20:17 CLOSED - RE-IMAGED 9060 | Closed | Unit was re-imaged and new MHDD installed. Tech replaced missing grommets in both microphones. Unit is fully functional _ . 10 Jun 15 11:18:01 CLOSED - NO PROBLEMS FOUND $060 | Slesed | No problems found. 2 mics in vehicle 9060 |" Closed | 22 Jun 15 12:20:41 CLOSED - DUPLICATE Incident of Open Issue 27 Jan 15 11:50:09 CLOSED - REIMAGED 7 9061 | Closed | Unit was re-imaged and rechecked out MHDD. Both microphones inside vehiole. Unit is fully functional 9061 | Closea | 12 Dec 145:51:45 CLOSED - NO PROBLEMS FOUND No issues discovered. Both microphones inside vehicle 9061 | Closed | 3Mmar 15 CLOSED Unit was re-imaged and MHDD cradled. Both microphones in vehicle. Unit is uly functional '9062_| Assigned 14 Nov 14 1407-45 CLOSED - CONFIGURATION ISSUE 9062 | Closed | System full of video; Corrected: MRS corrected and new wireless setting added. System fully operational ‘9063_| Assigned ~ '9063_|" Closed | 18 NOV 2014 CLOSED SYSTEM REMAGED. _ 5 14 Nov 14 14:02:28 CLOSED - CONFIGURATION ISSUE 9064 | Closed _| Serviced by Coban SB system corfected and new wireioss settings added ance | Closed | 20ue” 19 20-1158 CLOSED - REIMAGED ‘9085 | Assigned — | ‘31 Oct 14 6:47:38 CLOSED - UPLOADED VIDEO. £066 | Closed _| wireless issues: system was re-configured and now apoears fully functional 3066_| "Closed | 21 Nov 14 12:01:29 CLOSED - Per Video Uploaded | 9086 | Closed | 22 Jan 15 6:25:25 CLOSED - UPLOADED VIDEO | SV _| system stuck on the wifi soreen. problem resolved. System is now fully ‘unctonal._| 2065 | Closed | 4 Mat 18 CLOSED Frozen monfor system was reimaged and now appear uly | | 27 May 15 6:24:36 CLOSED - RE-IMAGED | 9066 | Closed | system is stuck on video transter screen, System was re-imaged and now I appears fully functional. _ | 9066 |“ Ciosed | 15 May 15 6:18:35 CLOSED - DUPLICATE Incident of Open lesue 21 Nov 14 12:08:44 CLOSED - Per Video Uploaded a Video Uploads for this vehicle were checked using date parameters of 14 NOV to 9068 | Closed | 21 Nov 2014. This vehicle is operational with 35 videos uploaded. itis apparent from the uploaded videos that personnel have failed to sync the Mics. 68 BUEARU of SUPPORT SERVICES 23 Aug 2015 Information Services Division 06 Jan 15 12:05:44 BLAHUSIAK IV CLOSED - Administratively S068 | Closed | vehicle totaled per district desk ‘368_| “Closed [11 MAR 15 CLOSED Formatted DA ca ‘08 Jun 15 18:20:07 DALLIO CLOSED - REIMAGED 9068 | Closed | Feimaged. 2 mics in vehicle. T [31 Oct 14 184275 CLOSED" REIMAGED 9069 | Closed | Reimccen 20 dan 15 12.1654 CLOSED - RE-MAGED s069 | Closed | FSmaged 9089 | Closed _ [08 Jan 15 7:48:37 CLOSED - DUPLICATE Incident of Open | T9069 | closes | 30 Abr 15 12:06:26 CLOSED - RE-IMAGED || Reimaged. 2 mies in vehicle BOTT | Assigned 23 Mar 15 10:2727 CLOSED - UPLOADED VIDEO 9072 | Closed | 21 Mar 18 SERGIO: system full, Re-Format "D* Drive, Re-check out MHDD. Both MICs present, System fully operational Giosed_| al 15 CLOSED re-mnage Frozen mono System now appears aly Assigned 03 Dec 14 12:11:87 CLOSED - CONFIGURATION ISSUE 9075 | Closed | Funtime 214024784(80070070) D: was re-formatted; HD was swapped out. system now appears fully functional. | 2676 | Cosea _| 2 War % CLOSED HID was Tl. Swapped oul HID, aster now appears Tay 3 Apr 15 10:19:54 CLOSED - Per Video Uploaded An ICC Video search of Videos uploaded from this vehicle from the date of the 0075 | Close | HOT was open reveals that 84 videos uploaded from this vehicle between 18 Mar to 2 Apr 2015. Therefore the ICC system appears to be operational. There are no | Mle activations horeore presumed that he Md ae nt syne to the ystem L ‘or are inlemonally defeated at the tne of this upioad check. ‘03 Dee 14 12:15:50 CLOSED - UPLOADED VIDEO 9076 | Closed | H/D tull. swapped out RiD's reformatted the d: drive. system now appears fully functional mie. “Oi May 15 6:57.56 CLOSED - REIMAGED. £076 | Closed | mobile start bad file name, System was re-imaged and is now fully funcitonal (17 Dec 14 6:50:10 CLOSED - UPLOADED VIDEO 9077 | Closed | Upload issues with server have been resolved. System now appears fully functional, (01 Apr 15 6:92:56 CLOSED - REIMAGED 9077 | Clesed | suntime 214567867(80070070) System now appears fully functional 9078 | Assigned _ i 14 7:44:62 CLOSED - RE-IMAGED 9078 | Closed | system was un-responsive; system was re-imaged and now appears fully | functional 69 BUEARU of SUPPORT SERVICES 23 Aug 2015 Information Services Division 414 Jan 15 6:38:09 CLOSED - RE-IMAGED 9078 | Closed | Disk was full. System was re-maged and H/D swapped. System now appears | fully functional _ - ‘oB0_| Assigred a 23 Feb 15 14:11:49 CLOSED - CONFIGURATION ISSUE 9080 | Closed | System checked and contiguration needed to be corrected besides changing wireless to a pre-shared Key configuration. System fully functional 9081 | Closed _ | 10 Dec 14 7:25:43 CLOSED - DUPLIGATE Incident of Open Issue 3081 | Closed | Password has been reset to emp# in the B.O, tk is now closed 26 Mar 15 11:20'57 CLOSED - RE-IMAGED 9081 | Closed | Unit was re-imaged and new MHDD installed. Both microphones inside vehicle Unit is functional 9082 | Closeq | 03 dun 15 7:36:49 CLOSED - NO PROBLEMS FOUND losed_| Problem could not be duplicated; system appeared fuly functional 3083_| Assigned - 12 Dec 145:59:51 CLOSED - RE-IMAGED 9083 | Closed | ICC system re-imaged and MHDD cradied for video upload. 2 microphones inside _| vehicle. Vehicle is fully functional, ‘9083_|" Closed | 29 Jan 15 15:54:21 CLOSED - RE-IMAGED Reimaged | i Mar 15 13:11:45 CLOSED - REIMAGED S084 | Closed | Reimaged due to windows error. 2 mics in glove bo 39 May 15 7:10:48 CLOSED - RE-IMAGED 9084 | Closed | Freimaged. 2 Mics in vehicle. 49 Dee 14 10:40:47 CLOSED - NO PROBLEMS FOUND. $085 | _Clese? | No problems found 9085 | Cloceg | 10 Feb 15 12:18:41 CLOSED -REIMAGED Reimaged TOLD PO Roger Liboon to give his Sgl. Named Sgt Edward Delao (pronounced D |OW, as in OUCH this hurts) district 7/Englewood this ticket 9085 | Closed | number, callin and update ticket, assigning to myself until Sgt calls in, and you update to PC-INCARVIDEO-COC. Thank you 18 Mar 15 DALLIO: Reimaged for windows error. 2 mics found in glove box 9686 | “Closed | Ba Fob 16 60258 CLOSED - DUPLICATE Incident of Open Issue eqaeell cial jun 15 12:27:00 CLOSED - RE-IMAGED losed | Unit was re-imaged. Both microphones inside vehicle. Unit is fully functional 24 Jun 15 12:26:22 CLOSED - UPLOADED VIDEO 9087 | Closed | MHDD was ful. MHDD was cradled for video upload. Both microphones inside ‘vehicle, Units fully functional 9088 | Closed | 09 Feb 15 704:47 CLOSED = NO PROBLEMS FOUND L '0e0 | problem could not be duplicated; system appeared fully functional. 70 BUEARU of SUPPORT SERVICES 23 Aug 2015 Information Services Division 03 Apr 15 10:56:46 CLOSED - Per Video Uploaded An ICC Video search of Videos upioaded from this vehicle from the date of the HDT was open reveals that 191 videos uploaded from this vehicle 27 Feb to 29 9088 | Closed | star 2015. Therefore the ICC system appears to be operational. There are no MIC activations therefore it presumed that the MCs are nat sync'd to the system or are intentionally defeated at the time of this upload check. 15 dul 15 7:02:58 CLOSED - CONFIGURATION ISSUE 9088 | Closed | Runtime *70. D: was reformatted and disk checked. H/D was swapped out; he system now appears fully unctional 03 Apr 15 10:55:46 CLOSED - Per Video Uploaded 9089 | Closed | At ICC Video search of Videos uploaded from this vehicle from the date of the HOT was open reveals that 41 videos uploaded from this vehicle 24 Mar to 31 _| Mar 2018, Therefore the ICC system appears to be operational dul 15 7:07:47 CLOSED - RE-IMAGED 9089 } Closed | blue screen. System was re-imaged and now appears tully functional. 2 working ____| mie's in vehicle 9030 | Assigned [9081_| Closed | 08 Jan 15 7-47-41 CLOSED - DUPLICATE Incident of Open Issue 18 Mar 15 7:26:09 CLOSED - RE-IMAGED 9091 | Closed | System freezes upon activation. System was re-imaged and now appears fully functional = | 16 Jan 15 7:02:11 CLOSED - RE-IMAGED = 9094 | Closed | Runtime 214024784(80070070). System was reimaged and is now fully functional 3088 26 Feb 15 7:41:46 CLOSED - REIMAGED 7 29 Jan 15 12:58:33 CLOSED - Inaccurate Info 7 $095 | Closed _| This vehicle does not exist in 010 Feb 15 11:49: ~ REI 9095 | Closed | 02 Feb 15 11:49:05 CLOSED - REIMAGED Reimaged. Mics were in glove box no batteries found. 15 Apr 15 11:45:46 CLOSED - RE-IMAGED Reimaged for windows error. 2 mics found in car. 23 Dac 14 7:10:46 CLOSED - DUPLICATE Incident of Open Issue 10 Jun 15 11:10:52 CLOSED - RE-IMAGED Reimaged. 2 mics in vehicle 15 Jan 15 13:08:33 CLOSED jO PROBLEMS FOUND No problems found 73 MAr 15 CLOSED: Renewed PAC and formatted DA. Two Mics Present. ‘03 Jun 15 10:29:55 CLOSED - NO PROBLEMS FOUND No problems. 2 mics in vehicle with no antennas. 24 Jun 15 11:47:47 CLOSED - NO PROBLEMS FOUND No problems... 2 mies in vehicle. 15 Jul 15 8:11:34 CLOSED - NO PROBLEMS FOUND No problems found. 2 mies found. a BUEARU of SUPPORT SERVICES 23 Aug 2015 Information Services Division 19Nov 14 12:39:08 CLOSED - RE-IMAGED £086 | Closed | windows blue screen, system e-imaged, system tested, OK, 2 mics. 08 Jul 15 11°55:01 CLOSED - RE-MAGED 9098 | Closed | mobile recorder not staring, system re-imaged, system tested, OK. 0 mies in | vehicle. 9099 |" Closed [73 Mar 15 CLOSED: Renewed PAC and formatted Di. Two Mics Present ‘03 Apr 15 10:19:02 CLOSED - Per Video Uploaded ‘An ICC Video search of Videos uploaded from this vehicle from the date of the $099 | Closed | HOT was open reveals that $1 videos uploaded from this vehicle 29 Mar to 2 Apr 2018. Therefore the ICC system appears to be operational. System appears to be {ully operational (03 Jun 15 10:30:38 CLOSED - CONFIGURATION ISSUE $088 | Closed _| Suitched to PSK 9100 | Closeg | 90 Oct 14 13:28:03 CLOSED - CONFIGURATION ISSUE wireless not connecting | Tenewed wireless PAG file, system tested, OK. ‘24 Feb 15 6:45.42 CLOSED - UPLOADED VIDEO aoe ed wirelessly uploaded video, system tested, OK. 2 mics. 9100 | “Closed | 05 Jun 15 12:32:08 CLOSED - DUPLICATE Incident of Open Issue ‘3101 | Assigned 12 Dec 14 5:53:02 CLOSED - REIMAGED 9101 | Closed | Re-imaged and wireless reconfigured. Both microphones inside of vehicle. Vehicle is fully functional 20 Mar 15 11:45:14 CLOSED - RE-IMAGED 9101 | Closed | Unit was re-imaged and a new MHDD installed. Both microphones inside vehicle. Unit is functional } 12 Dec 14 6:47:55 CLOSED - INTENTIONAL DMG ‘System had power but needed re-imaging as the wireless would not connect on 9102 | Closed | the user side. Also CL# 1072927 objained for both MIC Charging Cradles ‘etaining clip broke off (Two Month Old Vehicle) and would not hold MICs in them | for charging, Charging cradles replaced system fully operational 7 ‘9102 |" Closed | Password has been resel in the 8.0, by emp? Ticket is now closed in the be. OF Jul 15 12:11:16 CLOSED - UPLOADED VIDEO $102 | Closed | Cradle upload require due to 100 much video...replace MHDD and reformatted * Grive. Both microphones inside vehicle. Unit is fully functional e103 | Closeg | 7 Mar 15 635.51 CLOSED - RE-IMAGED |_Sissed _| Frozen monitor: system was re-imaged ang now appears fully functioar 29 May 15 6:18:52 CLOSED - RE-IMAGED 9103 | Closed | Windows system error $2. System was reimaged and now appears fully functional 1a Way 15 6:15:94 CLOSED - REMIAGED 9104 | Giosed | Frozen monitor. System is now fully functional 18 Jul 15 6:58:02 CLOSED - REIMAGED 9104 | Closed | System stuck on black boot screen. System was reimaged and now appears fully functional. No mic's in vehicle. 9106 |" Assigned R BUEARU of SUPPORT SERVICES 23 Aug 2015, Information Services Division 9107_| Assigned _ - ] | 08 Jul 15 12:09:37 CLOSED - REIMAGED ~~ al | oe Reimaged. 2 mics found. TB Mar is 12:24:64 CLOSED -RETMAGED 9110 | Closed | peimaged tor raling reboot. 2 mics found in glove box _ 29 May 15 7:11:23 DALLIO CLOSED = RE-NAGED uted |e eee ireimmacedts Mics in vehicle, ~ 7S Jun 15 725H19 BERES CLOSED - RETMAGED 2111 | Closed | Unitas re-mages and new NiHDD installed. Bath microphones inside veticle : “Tech had to replace missing grommets for microphones oie Aare | = - ~ ae ar12 | Closed | 22085 1 BERESITOC Hate TeRaged ad uly uncona BOW MeTOMOTEE 24 Mar 15 1286182 CLOSED - RE-IMAGED ~ —— 9112 | Closed} Unit wes re-maged and MHDD was rechecked out. 2 microphones inside vehicle __| nit is functional 9113 | Closed | 20 Jan 15 12:16:33 CLOSED - REIMAGED Reimaged 5 17 Mar 18 CLOSED: Mobile Recorder not staring, System reimaged, MIMD S114 | Closed | replaced, 2 mics in vehicle. system este OK. S14_|Gosed [04 Feo 13 11:92:51 CLOSED - DUPLICATE Incident of Open Kaus 30 May 15 10:58:09 CLOSED - RE-IMAGED | 9114 | Closed | mobile recorder startup error, “checkorsetupmirrorbadfienameomumber” &- é imaged, system, system testee, OK. 0 micin vehicle { 23 Jun 15 11:38:50 CLOSED - RE-IMAGED | 114} closed | mobile recorder not starting, system re-imaged, system tested, OK. 2 mies in | venice { ‘Wdan 15 132559 CLOSED - REMAGED - 9115 | Closed _| System keeps looping on re-start. System was re-Inaged and now appears fly functional : 9115 Closed | 2? Mar 15 7:57:51 CLOSED - UPLOADED VIDEO F/O was full. Upload is stow: swapped oul H/D's, System was fully tunctionat 15 Apr 15 649105 CLOSED - RE'MAGED S118 | Closed _| windows corrupt file. System was re-imagod and now appears tully functional ors | Cessa | 13 May 15 6:20:09 CLOSED- NO PROBLENS FOUND “esed | problem could nat be duplicated system appeared fuly‘unctonal 9113 | Assigned —_ (ove Assen [— : zl 2B Jan 15 7164 CLOSED = RE-IMAGED | S188 | Closed | new Blue Solid Screen. System was re-imaged and now appears fully functinoal ore | Goseg | 18 Feb 15 6:51:29 CLOSED - RE-MAGED Windows system 32. System was re-imaged and now appears fuly functional. r " was full; swe i " rs fully 9116 Closed ee CLOSED H/D full; swapped out H/D system now appear ly i 7 12 Jun 15 6:25:52 CLOSED - UPLOADED VIDEO. _ S116 | Closed | 1170 was ful; swapped out HD's. system now appears fully functional, B BUEARU of SUPPORT SERVICES 3 Aug 2015 Information Services Division | 03 Jun 75 70:26:24 CLOSED - RE-IMAGED SIV _| Closed | Reimages for windows error, 2 mics in vehicle 6 MAR 15 CLOSED System completely full Checked out another MHDD and 1 foun ancanee | check cise remaining drivesplus reformat D drive. System completely operational_| : 19 Dee 14 10:42:17 CLOSED - NO PROBLEMS FOUND S188 | Sesed | No problems found _| e119 | Closed | 25van 15 12:53:39 CLOSED - HEIMAGED * reimaged _ 23 Jun 15 13:24:00 CLOSED - REIMAGED 1 S18 | Closed | reimaged, mies in glove box - [ | as | 10 Dec 34 7:27:01 CLOSED - CONFIGURATION ISSUE 9120 | Closes | Feloratied fal sale dceet4 _ | 09 Jul 15 11:39:29 CLOSED - Infomation Provided 8120 | Closed | Reformatted“D" crive and installed new MHDD. Both microphones inside vehicle. | Units fully functional - 3121 | Closed | #0 Mer 15 CLOSED System freezes upon acivation, Re-imaged and now appears fully unctional _ 4 | 25 Mar 15 6:39:03 CLOSED - UPLOADED VIDEO 121 | Closed | upload issues. Hid was full. swapped out id's. system now appears fully __| functional _ a 3121 | Closea | 30 Apr 15 6:52:57 CLOSED UPLOADED VIDEO Rie-imaged: was set with pre-sharet. System now appears to be fully functional 9122 | Closed | 27 Jan 15 632-47 CLOSED - REWMAGED - | Mirror of object fail. System was re-imaged and now appears fully functional, __| 9124 | Closea | 89 15 12:07:04 CLOSED - CONFIGURATION ISSUE a wireless not connecting, renewed PAC file, system tested, OK. 2 mic, 14 Jul 15 11:37:22 CLOSED - Information Provided 9124 | Closed | Retormatted "D" crive and installed new MHDD. Both microphones inside vehicle, but would not syne. Syne base has power. Units functional 28 Jan 18 19:24:25 CLOSED - HARDWARE FAILUAI ~ Car reported to Stst & Wentworth and was evaluated for the touchscreen not working, It was found to be the connection of the extension cable at the CPU was 9125 | Closed | not seated correctly or damaged. Issues was repaired by the OEMC Radio Shop staff and then reconfigured by Sgt BECVAR. Mics were found in the glovebox and resyne'd to the system. System Fully Operational 3125_| Closed | Simar 15 CLOSED Uploaded Video Ful WD, System is row fully funchnoal 9125 | Closed | 09 Jul 15 6:90:42 CLOSED - UPLOADED VIDEO | H/D was full. swapped out HID. system now appears fully functioant | ne 23 Dec 14 9:26:06 CLOSED - CONFIGURATION ISSUE | | 9126 | 06804 | wreess not connecting, eset wireless protic, system tested, OK. 2 mics 17 War 15 14:90:23 CLOSED - RE-IMAGED $127 | Closed | Mobile Recorder not starting, System re-imaged, MMHD replaced, 2 mics in vehicle. system tested, OK, 74 BUEARU of SUPPORT SERVICES 23 Aug 2015 Information Services Division 14 Apr 15 12:98:48 CLOSED - CONFIGURATION ISSUE 127 32) £127 |_Slosed _| Switched to PSK, 2 mies present - 12 Dec 14 7:12:01 CLOSED - UPLOADED VIDEO 9128 | Closed | Server acting up no uploads. power has been restored video is now uploading, System now appears fully functional, 14 Jan 15 6:33:50 CLOSED - UPLOADED VIDEO 9128 | Closed | H/O was jull. System was re-imaged and made whole. System now appears fully _| functional 20 Mar 18 73:31:01 CLOSED - AE-IMAGED 9128 | Closed | Check mirror of object fal. System was re-imaged and now appears fully functionél 28 Apr 15 6:21:05 CLOSED - Server FTP Issues 9128 | Closed | System was re-imaged and vehicle was set for pro-share 1. system now appears fully functional _ 9789 | Assigned - _ I Closed | ¥2-Jan 15 12:37:57 CLOSED - DUPLICATE Incident of Open lasue | 09 Apr 15 9:52.24 CLOSED - RE-IMAGED oes |_Clsee | Runtime error, system reimaged, system teated, OK, 2 mis in vehicle | 17 Jun 15 12:20:81 CLOSED -RE-IMAGED 9130 | Closed | mobile recorder not starting, system re-imaged, system tested, OK. 2 mics in I vehicle Fota1 | closeg | 08 Jan 15 12:06:53 CLOSED - CONFIGURATION ISSUE wireless not connecting, renewed PAC file, system tested, OK. 2 mic 9131 | Closed | 12 MAR'15 CLOSED moble recorder not starling, replaced MMHDrechecked out 131 | at server), system tested, OK. 2 mics in vehicle. _ 9131 | Closed | 25 Apr 15 18:01:17 CLOSED - RE-IMAGED runtime error 82, ¢e-imaged system, system tested, OK. 2 mies in vehicle ale 16 May 15 7:35:39 CLOSED - CONFIGURATION ISSUE St | Close’ | runtime error $2, ran chkdsk on e'\, system tested, OK. 2 mics in vehicte | sed_| 14 JUL1S 11:00:13 CLOSED - UPLOADED VIDEO S181 | Closed | HHO ful, replaced MNMHD chive, system tested, OK. 2 mics in vehicle _ |! searched the vehicle number and found that on 1-9-2015 there was a ticket | 9183 | Closed | opened (11613343) and is stil in assigned status. Created a new ticket for his t —__| inguiry- END CALL. . I ‘30 Mar 15 11:58:33 CLOSED - NO PROBLEMS FOUND [2188 | Closed _| No problems found ] lose _| 27 May 15 11:93:43 CLOSED - REIMAGED I S183 | Closed | Feimaged. 2 mies in vehicle — 9135 | Closed | 07 Jan 15 6:48:49 CLOSED - UPLOADED Vib St _| Hi was full. Swapped out H/D's; system now appears fully functional [06 Feb 15 18:01:37 CLOSED - RE-IMAGED 8195 | Closed | System keeps re-starting its sell. Systom was re-Imaged and now appears fully functional [oias | clsea | 12 Mar 15 6:10:13 CLOSED - UPLOADED VIDEO HO was full. Replaced ha. system now appears fully functional 15 BUEARU of SUPPORT SERVICES 23 Aug 2015 Information Services Division 03 Jun 15 7:92:27 CLOSED - HARDWARE FAILURE 9135, Closed Replaced Rear cam s/n 29000335 and installed CN080220026. System now appears ful tunctonal 25 Jun 15 6:11:14 CLOSED -REIWAGED 9195 | Closed _| “bas fle name” D:grive was reformatted and disk checked. System now appeers fully funcional | | 2136 | ciosea | 19 Mar 15 60034 CLOSED -NO PROBLEMS FOUND | —__| Problem could not be duplicated. System appeared and remained full functional. ‘9136 [Cancelled [11 MAr 15, CLOSED = DUPLICATE Incident of Open Issue, 2136} Assigned . - “ 28 Jan 15 7:09:24 CLOSED - RE-IMAGED 9137 | Closed | Windows corrupt file, System now appears fully funcitonal 2 28 Jan 15 7:13:58 CLOSED - UPLOADED VIDEO 2190 | Gosed_| Hows ful Ststomron eases oa eS - 9138 | Closed | 2? Mar 15 7:59:21 CLOSED - UPLOADED VIDEO cl Upload issues. swapped out H/D's System was full functional a 9139 | Ciosea | 24 Feb 15 6:44:42 CLOSED - CONFIGURATION ISSUE mobile recorded not” L ~** | starting, replaced MMHD, system tested, OK. 2 mies - 139 | “Closed [05 Jun 15-659.25 CLOSED - DUPLICATE Inedont oT Open aie 15 Jun 15 12:55:17 CLOSED - RE-IMAGED 8142 | Closed | Unit was re-imaged and new KIMBO insaled, Both microphones inside veice Uniti uly functional =| S143 _| Closed | 72 Way 15 11:50:50 CLOSED - DUPLICATE incident of Open lesue | S145 |" Closed | 78 May 15 7:24:11 CLOSED - DUPLIGATE nedent of Oper Issam 09-Jun-18 11:52:44 CLOSED - REIMAGED S148 | Closed | Reimaged. 2 mics invohinie 7 80 Jun 15 11:54:16 CLOSED - NO PROBLEMS: FOUND oe Closed No problems found. 2 mics found 15 Jan 15 13:02:52 CLOSED - NO PROBLEMS FOUND | o144 | Closed | no problems found : ig 19 Jul 16 110525 CLOSED -REIMAGED | 9145 | Closed | Unit was re-imaged and new MHDD installed. Both microphones inside vehicle | | Unt is uty tunetonal 9145 “| Closed [06 Apr 15 7:08:14 CLOSED - DUPLICATE Incident of Open ane 07 May 15 12:31:21 CLOSED - DUPLICATE TICKET 9145 | Closed | Refer to HDT# 11954423. Ths ticket was improperly assigned to the 008th disttct. It belongs to the O03rd district. 17 Mar 15 173040 CLOSED - REIMAGED 9147 | Closed | Mobile Recorder not starting, System rerimaged, MMIHD replaced, 2 ios in | vehicle. System tested, OK. st imaged, Mi 9148 | Closea | 1” Mar 15 CLOSED: Mobile Recorder not starting, System re-imaged, MAD | replaces. 2 mies in vehicle. system tested, OK, 16 BUEARU of SUPPORT SERVICES 23 Aug 2015, Information Services Division |_s149_| Assignes 12 May 18 11:49:44 CLOSED - RE-IMAGED $150} Closed | Unit was re-imaged and new MHDD installed, Both microphones inside vehiale. Units full functional Si51_| Resigned 9151 | Closeq | idan 15 625512 CLOSED - REIMAGED Fie-booting in a loop. System was re-imaged and is now fully functional. 9151 | Closed | 08 Jul 15 12:08:05 CLOSED - information Provided 7 Vehicle does not exist in 007 9182 | Closeg | 26Jan 15 72:53:55 CLOSED - NO PROBLEMS FOUND no problems found 14 Apr 18 12:41:06 CLOSED - RE-IMAGED S182 | Closed | reimaged for roling reboot, Chesked Mi, ics in glove box 15 Jul 15 12:21:04 CLOSED - RE-IMAGED o182 | Closed | peimaged, 2 mics found 3153_| Assigned 27 Jan 18 16:55:57 CLOSED - REIMAGED 9183 | Closed | Fan 1S 9154_| Assigned 2154 | Closed | 21 MAr 18 CLOSED: Windows start up error re-’maged and MADD checked out No MICs present at ime of service, System functional 9154 | Gioses | Pet. Sal check in the BO indicates that PPO, JEFFRIES, Garick has yal (oe Wainod, at {email was sent out. Tk is now closed in the bmn. 2154_|~ Closed | Supervisor has to call us to report the ticket 9154_| Closed [75 Jun 15 12:57:57 CLOSED - DUPLICATE Incident of Open Tesi 09 Jun 15 18:28:11 CLOSED - REIMAGED 9185 | Closed | mobile recorder not starting, re-imaged system, system tested, OK. 2 mics in vehicle. 16 Jul 15 1157.54 CLOSED - UPLOADED VIDEO S155 | Closed _| siniH ful, replaced MMH, aysiom tesled, OK. 2 mics in vehicle, 9156 | Closea | 10 Jun 15 656:08 CLOSED - RE-IMAGED af8 _| System was stuck on windows screen, System is now fully functional _ 30 Apr 15 12:08:36 CLOSED - REIMAGED S187 |_ Closed | eimaged. 2 mics in vehicle 08 Jun 15 18:18:15 CLOSED - RE-IMAGED 9157 | Closed | Reimaged. 2 mies in vehicle. 9158_| Closed | 10 Mar 15 CLOSED System was re imaged and now appers Tuy functional 10 Mar 15 CLOSED re-image 9158 | Closed | windows system 32 error. System was re-imaged and now appears fully functional . BLEMS FOUND 9159 | closeg | 01 Jun 15 12:50:00 CLOSED - NO PROBLEMS No problems. 2 mies in vehicle oe BUEARU of SUPPORT SERVICES 23 Aug 2015, Information Services Division ie s 09 Feb 15 11:48:38 CLOSED - RE-IMAGED 2160 | Closed _| Ralmeged. Bvernan 3160_| “Closed {12 War 15 CLOSED Reimaged for ureless Raves ~ j 18 Apr 15 11:46:04 CLOSED - REIMAGED 2160 | Closed | imaged for windows eae ‘mies found in car. | 01 Jun 15 12:51:59 CLOSED - RE-IMAGED. ~ bree ceed al Inemmeaetaes vehicle. $160_f “Closed " [09 Jul 15 14:44:10 CLOSED - DUPLICATE naiden Open Toss r 20 Jan 15 12:41:35 CLOSED - REIMAGED 9162 | Closed _| Windows startup error, coban application would not start, system re-imaged, new pre-shared key wireless profile applied, rechecked out MMHD, system tested, OK 2 mies. 18 Apr 15 12.47.57 CLOSED - REIMAGED S162 | Closed! | windows starup avten ‘e-imaged system, system tested, OK. 0 mics in vehicle 10Jul 15 12.21:01 CLOSED - HARDWARE FAILURE 9182 | Closed | Disk boot error; Area removed cpu 31000708 cpd 191240 and instaled 31000302 cp 189305. System per Kevin appeared fully functional | 25 Feb 15 14:11:35 CLOSED - CONFIGURATION ISSUE S164 | Closed | System checked and configuration needed to be corrected besides changing | uifeless i a pre-shared Key configuration. System lully functional | S165 _| Assigned | S165 "| Closed “|'12 Jan 15 58:55 CLOSED - UPLOADED | S168 | Closed "| 06 Jan 15 6:47:44 CLOSED - DUPLICATE Incidont of Open eave “I cca 12 Jan 15 9:37:47 CLOSED - UPLOADED VIDEO |_Slesed | Checked out another MHDD system is fly functional 9166 | Closea | Bar 15 CLOSED object of miror ai System was re‘mhagad and now appears | 30 Jun 18 6:28:51 CLOSED - REIMAGED S168 | Closed Mobile Recorder CheckAndSetUPMirrorMethod af Object Fai. System was ro- imaged and now appears fully tunctional - j-2ee_| Closed | 22 Jun 15 12:27:39 CLOSED - DUPLICATE Tnodeni of Open lacus 8167 | Closeg | A checkin the B.O, indicate that PPO, Cusimano has yel to be entered Into the | 8.0, an email willbe sont out, tkis now closed inthe BO: i 27 Jan 15 11:44:17 CLOSED - WRONG ASSIGNMENT S167 | Closed _| This vehicle does not belong to the 006th District. R/O conduct a vehicle history report and discovered this vehicle is assigned to the OO2nd District 16 Mar 15 12:16:39 CLOSED - REIMAGED “| S167 | Closed | Unit was re-imaged and MHOD checked out. Both microphones inside vehicle Unit is fully functional _ 06 Apr 15 12:18:27 CLOSED - REIMAGED | 287 | Closed | Unit was re-imaged and new MDD installed. 2 microphones inside vehicle. Unit [aera is fully functional, 24 Jun 18 11:47:29 CLOSED - RE-IMAGED S168 |_ Closed _| Reiniaged! 2 mics in vehicle : = {9168 |" Closed [20 Mar 18 13:38:10 DALLIO CLOSED - REIMAGED J 78 BUI ARU of SUPPORT SERVICES 23 Aug 2015, Information Services Division Reimaged for windows error. 2 mics in vehicle. (09 Jun 15 11:53:02 DALLIO CLOSED - NO PROBLEMS FOUND 9169 | Closed _| No problems found. 2 mies in vehicle 15 Jul 15 8:12:31 DALLIO CLOSED - NO PROBLEMS FOUND $169 | Closed | No problems found. 2 mies found _) 07 May 15 11:3403 CLOSED - RE-IMAGED 8170 | Closed | meimaged. 2 mics in car 40 Jul 15 10:53:08 CLOSED - REIMAGED $170 | Closed | reimaged. 2 mics found 7 Si71_| Closed _| Password has been reset to Sgi, Alvarez omp#. (kis now closed in the bme o171 | Closed | O9 Feb 15 11:48:16 CLOSED - RE-IMAGED Reimaged. All antennas removed from mics and base. Mies dont work 03 Apr 16 10:19:30 CLOSED - Per Video Uploaded ‘An ICC Video search of Videos uploaded from this vehicle from the date of the ‘e171 | Closeg | HDT was open reveals that §8 videos uploaded from this vehicle 24 Mar to 2 Apr 2016, Therefore the ICC system appears to be operational. There are no MIC activations therefore it presumed that the MICs are not sync'd to the system or are intentionally defeated at the time of this upload check. ‘9172 | Assigned - o174_| Assigned a 24 Feb 15 6:46:48 CLOSED - RE-IMAGED _ 9175 | Closed | widows startup error, re-imaged system, replaced MMHD, system tested, OK. 2 mics. gi77 | Closea | © May 15 10:08:28 CLOSED - CONFIGURATION ISSUE Runtime error 214, reformatted failsafe, system test, OK. 2 mics in vehicle. (05 Jun 15 6:38:50 CLOSED - CONFIGURATION ISSUE 9177 | Closed | runtime ercor 214 object error mobile recorder not starting, format faitsate dive, system tested, OK. 2 mics in vehicle. 08 Jun 15 10:29:19 CLOSED - NO PROBLEMS FOUND, 9178 | Closed | Nopprablems found. 2 micsin vehicle 2a Jun 15 17:50:42 CLOSED - RE-MAGED 9178 | Cioses | Reimaged. 2 mics in vehicle : ¥5 Ju 1 8:11:47 CLOSED - NO PROBLEMS FOUND | 9178 | Closed | No problems found. 2 mics found, O17 _| Assigned - 3780 | Assigned a i 237 Jan 15 1656105 CLOSED - REMAGED a1a0 | cosea | Arden |S = (9190 | Closed | 22 Jun 15 12:28:11 CLOSED - DUPLICATE Incident of Open Issue ger | Gioseg | MAA 75 CLOSED mobile recorder runtime error, e-imaged system, Tul MMHD (replaced), system tested, O. 2 mics in vehicle, 79 BUEARU of SUPPORT SERVICES 23 Aug 2015 Information Services Division 9182 | Closed _| 11 MAR 15 CLOSED Reimaged for windows error ‘9182 | Close | 08 Jun 15 18:18:44 CLOSED - CONFIGURATION ISSUE : Renewed PAC tile 03 Jun 15 10:23:54 CLOSED - NO PROBLEMS FOUND | 9183 | Closed | No problem found, 2 mies in vehicle 184_| Assigned gras | Close | 1SFED 1S BS7RS CLOSED -REWIAGED Windows system 32; system was re-imaged and now appears fully functional 15 Apr 15 6:49:52 CLOSED - RE-IMAGED. $188 |_Slosed _ | Funtime "$2", System was re-maged and now appears fully funcional 13 May 15 6:27:34 CLOSED - RE-IMAGED 8186 | Closed _| irozen monitor system is now fully functional S187_| Assigned “I : 24 Feb 15 6:49:27 CLOSED - RE-IMAGED. g1a8 | Closed | *untime error 214, re-imaged system, replaced MMHD drive, system tested, OK. replaced gen 3 headliner touch screen not responding possiole bad pig tail on headliner - old#33000448 new#33000564. 0 mics, 08 Jul 15 11:53:17 CLOSED - RE-IMAGED 9188 | Closed | mobile recorder not starting, system re-imaged, system tested, OK, 2 mics in vehicle H19| Assigned ~ | 30 Mar 15 77:53:42 CLOSED - RE-IMAGED 9190 | Closed | eimaged for windows error | 06 May 15 16:10:13 CLOSED - RE-IMAGED {| 9190 | Closed | Rimaged 2:mics in vehicle 08 Jun 15 19:18:10 CLOSED - RE-IMAGED 9190 | closed _| Remagod. 2 min while 11 Jun 15 19:24:22 CLOSED - RE-IMAGED 9191 | Closed | mobile recorder not starting, system re-imaged, system tested, OK. 2 mies in vehicle, 23 Jun 15 6:11:25 CLOSED - RE-IMAGED 9192 | Closed | Windows system error $2. System was re-imaged and now appears fully functional a 18 Jul 18 6:59:02 CLOSED - REIMAGED 9192 | Closed | Frozen monitor, System was re-imaged and now appears fully functional. 2 mic's in vehicle 10 Fab 15 12:27:07 CLOSED - NO PROBLEMS FOUND 9193 | Closed | No problem _ o1oa | Closed | Apr 15 11:45:54 CLOSED - REIMAGED Reimaged for windows error. 2 mics found in car. 80 BUEARU of SUPPORT SERVICES 23 Aug 2015, Information Services Division 01 Jun 15 12:52:22 CLOSED - NO PROBLEMS FOUND. S194 | Closed | No problems. 2 mics in vehicle. 1/02 Jun 15 12:20:58 CLOSED - CONFIGURATION ISSUE : 9195 | Closed | runtime error 214, format failsafe video drive, rechecked out MMED, system tested, OK. 2 mics in vehicle 26 Jun 15 11:29:40 CLOSED - RE-IMAGED 2195 | Closed | mobile recorder not starting, re-imaged system, system tested, OK. 2 mics in vehicle. _ sa | 14 Apr 15 6:04:88 CLOSED - UPLOADED VIDEO 9196 | Closed _| 0 was full System is now fully functional. - Siar 15 CLOSED Tested Wireless upload, system tested, OK. 2 mies, Changed S197 | Close? _| into! prowireless notification settings. 3197_| Assigned 2a Jun 15 6:19:12 CLOSED - RE-IMAGED 9199 | Closed | mobile recorder “bad file name”. System was re-imaged and now appears fully functional _ $200 | Closed | 12 MAR 15 CLOSED Reimaged for windows blue screenfunctional 07 May 15 11:33:37 CLOSED - CONFIGURATION ISSUE $200 | Closed | Full HD. Uploaded video. 2 mics in car 200 | Resolved | USE" calling to find out i there was a VKet Tor this ear user did not want to make : a ticket for this car. - anon | Gosea | MATTE CLOSED System 1ree26s upon avalon. Re Thaged ahd now appears fully functional 9202 | Assigned 14 Apr 15 12:37:58 D. ED - CONFIGURATION ISSUE ee Cee ee one (ONS: ~ 12.Jun 15 6:28:08 CLOSED - UPLOADED VIDEO 9204 | Closed | H/D was full; swapped out hid and re-imaged system. System now appears fully functional - 9204 _| Assigned { i 25 Apr 15 13:02:13 CLOSED - REIMAGED 9206 | Closed windows startup error, system re-imaged, system tested, OK. 2 mies in vehicle. 206 | Closed 14 dul 15 11:01:29 CLOSED - UPLOADED VIDEO = MMH full, replaced MMHD drive, system tested, OK. 2 mics in vehicle $206 | Closed | 24 Jun 15 5:54:28 CLOSED - DUPLICATE Incident of Open Issue 9208 | Closed | 22 May 15 6:17:58 CLOSED - ‘CONFIGURATION ISSUE System was re imaged and now appears fully functional 3209_| Closed | 25 Apr 15 13:08:08 CLOSED - REIMAGED 81 BUEARU of SUPPORT SERVICES 23 Aug 2015, Information Services Division windows startup error - blue screen, system re-imaged, system tested, OK. 2 mics in vehicle. 9209 | Closed (02 Jun 15 12:24:45 CLOSED - RE-IMAGED windows blue screen error on startup, re-imaged system tested, OK. 2 mics in vehicle. 9210 | Closed 18 Apr 15 12:45:18 CLOSED - RE-IMAGED runlime ercor 214, re-imaged system, system tested, OK. 2 mies in vehicle. 9212 | Closed 70 Jun 15 657-10 CLOSED - NO PROBLEMS FOUND Problem could not be duplicated; system appeared fully functional. 9214 | Closed 13 mar 15 CLOSED: System keeps re-booting in a loop. System was re-imaged ‘and now appears fully functional. 9214 | Closed 9214 | Closed 23 Apr 15 6:36:82 CLOSED - NO PROBLEMS FOUND Problem could not be duplicated system appears fully functional J 04 Jun 15 6:51:01 CLOSED - UPLOADED VIDEO HD was ful: swapped out H/O's system now appears fully functional | Assigned 9216 | Closed 70 Mar 15 CLOSED Windows system 32 fail. System was re-maged and now appers fully functional “Closed 9217 | Closed SO Apr 18 7:00:54 CLOSED DUPLIGATE inaident of Open sve 20 Nilay 15 6:44:01 CLOSED AE-IMAGED Runtime 2147632(80070070), Sysiem was r-imaged and now appears fuly functional 9218 | Closed 17 dun 15 12:23:55 CLOSED - DUPLICATE Incident of Open Issue 9218 | Closed TS Jul 15 11:58:25 CLOSED - RE-IMAGED windows startup error corrupt file, system re-imaged, system tested, OK. 2 mics in Lvehicle 9219 | Assigned 9220 | Closed Jul 15 11:53:40 CLOSED - REIMAGED mobile recorder not starting, system re-imaged, system tested, OK. 0 mics in vehicle. power to cpu was of. 9221 | Closed 29 May 15 7:14:51 CLOSED - AE-IMAGED Reimaged. 2 Mics in vehicle. 9222 | Closed Oi Apr 15 6:29:04 CLOSED - RE-IMAGED 9222 | Closed Configuration issues; system was re-imaged and now appears fully functional 28 Apr 15 6:23:44 CLOSED - UPLOADED VIDEO H/D full. Re-imaged system and set vehicle to pre-share 1; System now appears tobe fully functional 9222 | Closed (09 Jun 15 7:01:22 CLOSED - RE"IMAGED tun time “52”. System was re-imaged and now appears fully functional 82 BUEARU of SUPPORT SERVICES 23 Aug 2015 Information Services Division 30 Jun 15 6:28:16 CLOSED - RE-IMAGED 9222 | Closed | Mobile Recorder CheckandSeIUPMiroriethod of Object Fail. System was re- imaged and now appears fully functional. 7 09 Jul 16 6:28:28 CLOSED - NO PROBLEMS FOUND $22 | Closed | problem could not be duplicated: system appeared fully functional 01 Jan 16 12:50:57 CLOSED - REIAGED - 9225 | Closed _| Reimagad, 2 mics in vehicle 15 ul 15 8:13:38 CLOSED - NO PROBLEMS FOUND 9226 | Closed _| No problems found. 2 mics found. , 18 Ju TS TOSEAd CLOSED - REIMAGED 9227 | Ciosed | peimaged. 2 mies found 9228 _| Assigned a - 27 Apr 15 13:11:26 CLOSED - REIMAGED | 9228 | Closed | Feimaged. Mics in glove box 3228_| ~Glosed | GPO Mabie WorkOraer Eat 06 Jal 5 1207S CLOSED - REIMAGED = $282 | Closed _| Reimaged, 2 mics found 9233_| Closed _| 23 Apr 18 G4SAT CLOSED - DUPLIGATE Incident of Open Issue aoe f tC | 10 Jul 15 12:25:87 CLOSED - CONFIGURATION ISSUE ~ | 9285 | Closed | Window corrupt fil. ran disk check app on all drives. System now appears fully | functional L — 3236 | “Assigned : — 9240_| Assigned — : 06 Way 15 16:11:59 CLOSED - RE-MAGED 9241 | Closed | peimaged 2 mics in vehicie. 9242_| Assigned a Gaia | Giosea | 19 Way 15 B2N2T CLOSED - NO PROBLEMS FOUND c Problem could not be duplicated; system appeared fully functional, 05 Jun 75 6:20:24 CLOSED - HARDWARE FAILURE 9243 | cioseg | Disk Boot error, re-imaged system with negative results. Removed CPU . 31007498 cpd 200920 and installed 31001024 no opd®. System now appears fully tuncitonal 24a | Assigned | | cose | cloveg | 1é May 1560048 CLOSED RENIAGED : Mirror of object fal, System was re-imaged and now appears fuly functional. 5 23 Jun 15 6:10:45 CLOSED - RE-IMAGED SP44 | Closed | Funtime *s2", System was re-imaged and now appears ful functional, | 83 BUEARU of SUPPORT SERVICES 23 Aug 2015 Information Services Division |_9245_| Assigned ~ [9246 | Assigned 92a7_| Assigned 9248_| Closed _| 30 Jun 15 6:31:18 CLOSED - NO PROBLEMS FOUND. [— 78 Apr 15 12:48:52 CLOSED - CONFIGURATION ISSUE 9252 | Closed | coban login screen would not load, rechecked out MMHD at server, system (eeeeele | tested, OK. 0 mies in vehicle. 7 9252 | Closed | 22 Jun 16 12:27:10 CLOSED - DUPLICATE Incident of Open Issue | 9255 | Closed [30 Apr 15 7:11:50 CLOSED - DUPLICATE Incident of Open Issue = 25 Jun 18 6:22:47 CLOSED - CONFIGURATION ISSUE 9257 | Closed | Mirror of object fail. D: was re-formatted and disk checked. System now appears, fully functional 29 May 15 7:12:16 CLOSED - RE-IMAGED 9259 | Closed | Reimaged. 2 Mics in vehicle. 9265 | Assigned a — - [9270 | Closed | 19 Jun 15 7:44:05 CLOSED - RE-IMAGED Reimaged = 27 May 15 11:34:29 CLOSED - RE-IMAGED. ~ 9272 | Closed | Reimaged. 2 mics in vehicle = go72 | Closed | 12 Jun 18 6:26:53 CLOSED - UPLOADED VIDEO HD full; swapped out H/D's. and re-imaged system. system is now fully functional 27a | Closea | 14 May 15 6:16:07 CLOSED - NO PROBLEMS FOUND losed | Problem could not be duplicated; system appeared fully functional Of Jun 16 12:50:21 CLOSED - REIMAGED ” 9277 | Closed _| Fieimaged. 2 mics in vehicle 70 Jul 18 10:51:05 CLOSED - CONFIGURATION ISSUE 9277 | Closed | Formatted D:\. 2 mies found - 9278 | Closed | 09 Jun 15 6:58:10 CLOSED - DUPLICATE Incident of Open Issue. a 9279 | Assigned ‘07 Jun 15 12:49:37 CLOSED - NO PROBLEMS FOUND $279 | Closed | No problems. 2 mies in vehicle 40 Jun 15 11:13:36 CLOSED - RE-IMAGED $279 | Closed | peimaged. 2 mics in vehicle 05 Jun 15 12:33:48 CLOSED - HARDWARE FALURE 9281 | Closed | no front camera signal, epu replaced, system tested, OK. 2 mics in vehicle. 7 MMHD rechecked 9283 | Closed _| 29 May 15 6:20:03 CLOSED - Information Provided 84 BUEARU of SUPPORT SERVICES 23 Aug 2015 Information Services Division Beats will need to be added on our end. System was working propertly 4 Jul 15 6:35:18 CLOSED - Wiring Issue | e200 | cases | Fasein he GPU vas blown. Pose was fplaced ysl now appears fly { functional. 2 working mic's in vehicle. : { (OF Jul 15 7:17:44 CLOSED - HARDWARE FAILURE 2901 | Closeg | Disk boot error. attempted to re-imaged with negative results. Removed 31007772 cpd 200945 and installed 31000310 cpd 189205. System now appears fully functional 312_| Assigned - ‘Oi Jul 15 12:81:50 CLOSED - REIMAGED 7 9315 | Closed | windows corrupt file system 32. System was re-iamged and set on the correct template, System now appears fully functional 9900_| Closed | 15 JuI15 11:36:52 CLOSED - DUPLICATE Incident of Open Tasue 9322_| Assigned 9325_| Assigned — 9395_| Assigned | — — {03 Oct 14 19:98:83 CLOSED - Administralvely | S869 | Closed | vehicle was reported as no longer assigned to the 1 th district. oo18 | Close | 23 van 18 6:22:46 CLOSED - WRONG ASSIGNMENT no 9918, or 9198, or whatever. unit could not be matched to anything they have. Sgt. Lance Becvar #1748 APPROVED: John Willner Lieutenant Information Services Division Jonathan Lewin Deputy Chief Technology and Support Group 85 BUEARU of SUPPORT SERVICES 23 Aug 2015 Information Services Division Eugene E. Williams Chief Bureau of Support Services 86

You might also like