Melissa L.

Sheldon
melissalsheldon@yahoo.com
SUMMARY OF QUALIFICATIONS

Strong organizational, problem-solving, research, analytical, customer service, leadership, and collaboration skills
Strong interpersonal skills and the ability to professionally interact with a diverse population
Ability to develop and maintain strong community relationships on behalf of the organization
Dedicated candidate able to prioritize multiple tasks and follow through with obligations
An independent and self-motivated applicant with excellent written and oral communication skills
Deep understanding of the workforce development system in the State of Michigan
Proficient in using and teaching various computer programs, including the Microsoft Office Suite (Word, Excel,
PowerPoint, and Outlook) and online data systems

EMPLOYMENT HISTORY
Workforce Intelligence Network for Southeast Michigan, Taylor, MI

Senior Research Analyst (December 2015 - Present)

South Central Michigan Works, Adrian, MI

December 2015 - Present

May 2008 - December 2015

Community Relations Officer (March 2015 - December 2015)

Special Projects Coordinator (August 2014 - March 2015)
Skill Assessment Coordinator (July 2012 - August 2014)
Employment Advisor (August 2011 - July 2012)
Intake Specialist/Lean Coordinator (May 2008 - August 2011)

EDUCATION
Masters Degree, Siena Heights University Graduate College, Adrian, MI

Master of Arts, Organizational Leadership (MA)

Bachelors Degree, Siena Heights University, Adrian, MI

May 2011

Bachelor of Business Administration (BBA)

Cumulative GPA - 3.80

Associates Degree, Jackson Community College, Jackson, MI

Graduation May 2017

May 2010

Associates in Applied Science, Business Administration (AAS-BA)

Certificate in Management
Cumulative GPA - 3.67 (Honors Graduate)

SKILLS AND EXPERIENCE

Research Experience

Lead data request process, filling requests and delegating to fellow staff members
Work closely with the research team to produce quarterly reports and special publications
Manage WINs learning network partnerships and coordinate quarterly meetings and training events (data users,
career advisors, and business services groups)
Assist leadership staff with meeting preparation and presentations involving data and research
Manage select research projects on specific labor force issues and topics
Write regular online blog posts and produce research to be shared via social media and in online newsletters
Lead data collection work for various industry and occupation cluster groups
Assist with the development of WINs online data dashboard
Write employer and partner surveys and analyze survey data for use in research and presentations

Skilled in utilizing various labor market information and government data sources to fulfill requests, including
EMSI Analyst, Burning Glass Labor Insight, State of Michigan tools, Bureau of Labor Statistics tools, Census
tools, Business Decision, Reference USA, Demographics Now, O*Net, and others

Project Management Experience

Establish and maintain relationships with economic developers, employers, and other community partners
Manage the data services provided by the local workforce development agency and associated contracts with
partner agencies
Prepare data reports and provide explanations to make raw labor market data useful
Experienced in providing a variety of reports based upon the organizational needs of the requesting party (hot
jobs, wage reports, demographic reports, occupation reports, industry reports, etc.)
Organize quarterly meetings with economic developers, educational institutions, and business services staff to
provide training and open discussion for tri-county trends, needs, and attraction projects
Conduct and evaluate follow-up surveys with economic developers, business services staff, employers, schools
(secondary and post-secondary), and community partners
Assist with various grant writing initiatives and follow-up reporting

Workforce Development Experience

Schedule and instruct all computer classes, employability skill workshops, and testing sessions (GED pretesting,
WorkKeys testing, TABE testing, etc.)
Work closely with the Career Services office at Siena Heights University to offer events such as reverse
internship fairs and the annual Operation Serve event (community career expo featuring 70+ employers)
Evaluate activities for effectiveness and make adjustments when necessary to meet jobseeker and employer needs
Coordinate with various case managers (youth, veteran, training, and cash assistance programs) to enroll
participants in appropriate programs
Work closely with community agencies such as Goodwill, Community Action Agency, and Michigan
Rehabilitation Services to help clients reach their education and employment goals
Provide guidance directly to clients regarding employment and education goals, including job leads, work
experience, local labor market information, and training referrals
Develop monthly assessment center reports and prepare board presentations when needed
Educate jobseekers, employers, school districts, and human service agencies on the services provided by the
workforce development system
Maintain working knowledge of workforce development policy and program guidelines

PROFESSIONAL CERTIFICATIONS
Certified Labor Market Information User, State of Michigan, Lansing, MI

August 2015

Economic Modeling Specialists (EMSI) Certification, EMSI, Moscow, ID

March 2014

Certified Business Solutions Professional, Michigan State University, East Lansing, MI

Certified Workforce Development Professional, SCMW, Hillsdale, MI
Lean Office Champion Certification, MMTC, Plymouth, MI

July 2013
March 2011
February 2009

COMMUNITY INVOLVEMENT
Planning Committee Member - Crazy Bowl Event, Junior Achievement, Adrian, MI
Planning Committee Member - Operation Serve, Siena Heights University, Adrian, MI
Member, Young Professionals of Lenawee, Adrian, MI
Graduate - Emerging Leaders of Lenawee County, United Way, Adrian, MI
Volunteer Income Tax Preparer, Community Action Agency, Adrian, MI

August 2011 - Present

May 2010 - Present
August 2014 - December 2015
August 2014 - May 2015
January 2014 - April 2014