Professional Documents
Culture Documents
C
U S T O M E R
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Vancouver,
British
Columbia
E D U CA T IO N
Bachelor
of
Commerce
School
of
Business
Peter
B.
Gustavson
University
of
Victoria
2011-
August
2015
Key
Courses
Management
I
nformation
Systems
Computer
and
Information
P
rocessing
Business
and
the
Internet
Marketing
Principles
and
Management
Marketing
Communications
Service
Marketing
Management
Operations
Management
Service
Operations
Management
Service
Human
Resources
Management
Managerial
Accounting
Managerial
Finance
S KIL L S
>>
PROFESSIONAL
Leadership
Teamwork
Communication
Time
M
anagement
Analytical
S E R V I C E S A L E S & M A R K E T I N G
P R O F I L E
v Enthusiastic
and
driven
Bachelor
of
Commerce
graduate
with
sales
and
marketing,
customer
service,
and
office
experience
v Sets
high
goals
for
achievement
and
extremely
motivated
to
succeed
at
all
tasks;
exemplified
by
8.0
GPA
in
specialization
courses
v Strong
leadership
skills
developed
through
the
Service
Management
specialization
v Outstanding
organizational/time
management
skills
and
the
ability
to
meet
tough
deadlines
developed
through
balancing
school
and
two
part-time
jobs
v Excellent
communication
and
problem
solving
skills
developed
through
previous
work
experiences
in
customer
service
and
working
in
teams
v Strong
analytical
skills
and
attention
to
detail
developed
through
examining
files
and
drafting
statement
of
accounts
v Demonstrates
leadership
skills
when
working
in
groups
by
relating
well
with
others
and
motivating
teammates
to
achieve
their
highest
results
v Achieves
strong
results
as
an
individual
and
a
team
m ember
proven
through
golf
and
various
academic
projects
v Proficient
computer
literacy
as
a
result
of
taking
Computer
and
Information
Processing,
Management
Information
Systems
and
Business
and
the
Internet
N O T E A B L E
C L I E N T
P R O J E C T S
Bon
M acaron
P atisserie
/
Victoria
B C
/
Sept
2014
Jan
2015
v Developed
a
detailed
Integrated
Marketing
Communications
Plan,
including
secondary
research,
primary
market
research,
as
well
as
creations
of
objectives,
strategies
and
tactics
for
Bon
Macaron
in
order
to
increase
brand
awareness
and
m arket
share
within
the
desert
industry.
Childrens
H ealth
Foundation
o f
V ancouver
Island
/
V ictoria
B C
/
Sept
2014
Jan
2015
v Developed
a
detailed
digital
strategy
for
the
Children's
Health
Bear
Wear
event.
This
included
a
revamped
website,
a
strategic
marketing
plan,
and
a
new
competition
to
increase
customer
engagement
and
funds
raised.
Our
Project
was
selected
by
the
Bear
Wear
Representatives
as
the
best
Digital
Strategy
among
the
class.
W O R K
E X P E R I E N C E
G U E ST
S ER V IC E
A GE NT
Fairmont
H otels
a nd
R esorts
/
Vancouver
/
March
-
P resent
C U ST O M E R
C A RE
A SS O C IA TE
Aritzia
H eadquarters
/
Vancouver
/
November
-
March
v Developed
excellent
communication
skills
while
assisting
customers
over
the
phone,
through
email,
and
instant
chat
v Developed
excellent
problem
solving/resolution
skills
while
understanding
customers
needs
and
dealing
with
negative
experiences
and
product
issues
E- C O M M ER C E
M A R K ET IN G
IN T ER N
Mine
&
Y ours
/
Vancouver
/
N ovember
-
F ebruary
v Create
and
manage
social
media
sweepstakes
contest
in
order
to
increase
brand
awareness
and
email
captures
v Use
strong
attention
to
detail
when
creating
an
attractive
and
engaging
lead
generation
landing
page
for
the
contest
v Use
time
management
and
strong
communication
skills
when
working
from
home
S KIL L S
>>
TECHNICAL
Microsoft
Word
Excel
Power
point
Google Analytics
PC & Mac OS
IN T ER E ST S
>>
GOLF
v Previous
competitive
golfer
v Membership
at
Victoria
Golf
Course
>>
HEATH
&
FITNESS
v Enjoys
going
on
hikes
and
workout
classes
at
BDHQ
>>
COOKING
v Enjoys
going
to
markets
to
find
fresh
ingredients
v Loves
experimenting
with
different
products
and
creating
healthy
and
flavorful
meals
>>
FASHION
v Loves
keeping
up
with
the
latest
trends
and
styles
EX EC U TI V E
A S S IS T A N T
Shields
H arney
/
Victoria
/
Jan
N ov
2015
v Provided
administrative
and
business
support
to
the
senior
partner
and
five
additional
lawyers
v Demonstrated
strong
analytic
skills
when
drafting
and
preparing
detailed
statements
of
accounts
for
clients
v Managed
and
maintained
all
client
files
in
an
orderly
fashion
Used
time
management
and
organization
skills
when
dealing
with
competing
demands
from
five
lawyers
and
tight
deadlines
v Organized
documents
with
Court
Registry,
Land
Titles,
and
Corporate
Registry
v Thoroughly
prepared
critical
court
pleadings
to
be
filed
S A L E S
A N D
M A R K ET IN G
IN T ER N
Black
Ball
Ferry
L ine
/
V ictoria
/
M ay
Nov
2014
v Developed
excellent
communication
skills
when
assisting
customers
over
the
phone
with
planning
and
booking
travel
package
itineraries
including;
hotel
stay,
attractions,
events,
and
ferry
v Delivered
outstanding
customer
service
through
product
knowledge
and
recommendations
v Developed
creative
promotional
ads,
campaigns,
and
contests
for
various
events
on
Vancouver
Island
and
the
Olympic
Peninsula
v Developed
strategic
online
posts
for
social
media
v Updated
and
monitored
company
website
and
packaging
inventory
in
reservation
system
v Created
a
hotel
and
attraction
m anual
for
staff
in
other
sectors
and
customers
aboard
the
ship
C U ST O M E R
S ER V IC E
R EP RE S EN T A T IV E
Black
Ball
Ferry
L ine
/
V ictoria
/
2 012
Nov
2 015
v Delivered
outstanding
customer
service
to
hundreds
of
travellers
a
day
in
person
and
over
the
phone
v Exemplified
flexibility
by
successfully
working
many
different
positions:
answers
phone
/
emails,
sell
tickets,
make
reservations,
and
assembles
travel
packages
for
customers
v Key
holder,
opened
and
closed
office
and
balanced
cash
float
at
end
of
every
day
S A L E S
A S S O C IA T E
GUESS
Jeans
/
Victoria
/
2011
-
2012
v Continuously
m aintained
the
top
sales
associate
position
by
surpassing
sales
goals
v Achieved
many
recurring
customers
by
applying
outstanding
product
knowledge
and
delivering
exceptional
customer
service
S A L E S
A S S O C IA T E
The
G ap
/
V ictoria
/
2 009
-
2011
v Constantly
recognized
for
going
above
and
beyond
and
delivering
exceptional
customer
service
through
the
Gap
Inc.
employee
point
system
v Incorporated
m y
attention
to
detail
while
organizing
and
designing
window
displays
v Cash
trained
new
employees
V O L U N T E E R
W O R K
Victoria
Golf
Course
/
Victoria
/
April
Sept
2015
v Assists
with
coaching
15-20
junior
golfers
at
weekly
clinics
Marketing
Intern
/
Ballet
Victoria
/
Victoria
/
Sept
Jan
2015
v Worked
with
Director
to
develop
advertising
campaigns
v Managed
and
restructured
email
database
v Developed
weekly
email
blasts
to
promote
upcoming
events
v Monitored
Google
Analytics
data