HUMAN

RESOURCES

[TYPE THE DOCUMENT TITLE]

Role Description Format

Role :

Team Lead

# of
positions:

Start date of
Position:

20-Sep-2015

Time to offer :

15-Oct-2015

Function:

Contact Centre Sales-Motor

Designation:

Team Coach

Type of
hire(highlight)

O
New position
Emp. name

# of direct reports:

Reports to:

Manager

# of indirect
reports:

Location:

Gurgaon

Role purpose:

Looking for a Leader who would be effectively communicating the purpose of their company to both
employees and customers and responsible for driving sales targets

O Backfill; If yes, do mention

Preparing daily workloads for team members& coordinating the allocation of work.

Handling escalated calls, complaints, questions, and queries as required.

Monitoring & reporting on standards & performance targets.

Arranging & chairing weekly team meetings, focusing on targets & achievements.
Role
accountabilities
and tasks:

Praising team members, creating positive working environment and providing prompt, accurate
information on individual performance.

Managing daily floor operations, making daily reports and monitoring compliance and process
consistency.

Conducting appraisals & feedback sessions with team members at regular intervals.

Competencies
required (in order
of importance)
Qualifications

At least 1 year experience in Leading a process of selling (Voice Process)

Any Grad or PG

Experience and
skills

3 5 Years

Comp Range*

4.5 LPA

*For internal communication only. Not to be shared with recruitment agencies or with Employee Referral schemes.

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