Professional Documents
Culture Documents
MANAGEMENT
BACKGROUND
ISO 9000 was first published in 1987 and was based on the BS S750
series of standards from BSI that were proposed to ISO in 1979.
However, its history can be traced back some twenty years before
that, to the publication of the united States Department of Defense
MIL-Q-9858 standard in 1959.
BSI has been certifying organizations for their quality management
systems since 1978. its first certification (FM 00001) is still extant
and held by Tarmac Limited, a successor to the original company
which held this certificate.
Today BSI claims to certify organizations at nearly 70,000 sites
globally.
ISO
9011:2011
sets
out
guidance
on
internal
and
external
audits
of
quality
management systems.
ISO 9001
MANAGEMENT
FINANCE
55% achieved cost savings
=
Positive impact on the bottom line
OPERATION
75% boosted their operational
performance
=
Process efficiency
Reduced errors
Cost savings
Effective performance management
Business agility
ISO
9001
QUALIT
Y
PRODUCT DEVELOPMENT
Manufacturing cycles reduced by 48%
=
Increased speed market
Better quality products
SERVICES
75% improved their levels of
customer satisfaction and loyalty
=
Consumer confidence
Increased satisfaction
8 MANAGEMENT PRINCIPLES
8 MANAGEMENT PRINCIPLES
CUSTOMER FOCUS
-Understand current and future customer needs.
-Meet customer requirements and strive to exceed customer
expectations.
LEADERSHIP
-Leaders are responsible for defining the organizations goals and
objectives and maintain an environment where people can operate effectively
INVOLVEMENT OF PEOPLE
-Everyone in the organization is the key to its success and their full
involvement enables their skills to be used to the maximum benefit for
themselves and for you.
8 MANAGEMENT PRINCIPLES
PROCESS APPROACH
-When activities are seen, understood, managed and delivered
through clear business processes, your objectives are more likely to be
achieved.
CONTINUAL INVOLVEMENT
-Continually improving your organization ensures that your
performance will increase and change over time to react to future
challenges.
8 MANAGEMENT PRINCIPLES
FACTUAL APPROACH TO DECISION MAKING
-Effective decisions are based on understanding real data and
information and this will help you make the right decisions.
PROCESS APPROACH
PROCESS APPROACH
EFFECTIVENESS OF PROCESS
Ability to achieve desire results
INPUT
Requirements Specified
(includes resources)
Interrelated or
interacting activities
and control methods
OUTPUT
Requirements Satisfied
(Results of a process)
The
process
approach
introduces
horizontal
management, crossing barriers between different
functional units and unifying their focus to the main
goals of the organization.
It also improves the management of process interfaces
Communication
Awareness
Training
Change management
Management involvement
Applicable review
ACT
-How to improve
next time?
PLAN
-What to do?
-How to do?
CHECK
-Did things
happen
according to
plan?
DO
-Do what was planned
PLAN-DO-CHECK-ACT (PDCA)
ACT
PLAN
-How to
improve
next time?
-What to do?
-How to do?
CHECK
DO
-Did things
happen
according
to plan?
Plan Establish
the
objectives
and
processes necessary to deliver results in
accordance with customer, statutory and
regulatory
requirements
and
the
organizations policies.
Do
allocate
responsibilities
and
establish
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and
makes
THANK YOU.
-END-