1

Canon iR2535 Trouble Error Codes List

Code

Description

Remedy

1.Go through the following to clear the error:

CLEAR > ENGIN > ERRCLR; and then turn
Fixing temperature abnormal rise
OFF and then ON the power. 2.Check
The temperature detected by the
connection of the Connectors (Thermistor
E000main thermistor does not rise to
Connector and AC Connector). 3.Replace the
0001
the specified value during startup
Fixing Main Thermistor (Film Unit). 4.Replace
control.
the Fixing Assembly. 5.Replace the DC
Controller PCB (PCB4).
Fixing unit temperature rise
detection
E001The reading of the main
0000
thermistor is 250 deg C or more
continuously for 200 msec.

1.Go through the following to clear the error:

CLEAR > ENGIN > ERRCLR; and then turn
OFF and then ON the power. 2.Check
connection of the Connectors (Thermistor
Connector and AC Connector). 3.Replace the
Fixing Main Thermistor (Film Unit). 4.Replace
the Fixing Assembly. 5.Replace the DC
Controller PCB (PCB4).

Fixing unit temperature rise

detection
E001The hardware circuit detects
0001
overheating of the main or sub
thermistor for 200 msec.

1.Go through the following to clear the error:

CLEAR > ENGIN > ERRCLR; and then turn
OFF and then ON the power. 2.Replace the
DC Controller PCB (PCB4).

1.Go through the following to clear the error:

CLEAR > ENGIN > ERRCLR; and then turn
Fixing unit temperature rise
OFF and then ON the power. 2.Check
detection
connection of the Connectors (Thermistor
E001The reading of the sub thermistor
Connector and AC Connector). 3.Replace the
0002
is 295 deg C or more
Fixing Main Thermistor (Film Unit). 4.Replace
continuously for 200 msec.
the Fixing Assembly. 5.Replace the DC
Controller PCB (PCB4).
Fixing unit temperature
insufficient rise
1.The reading of the main
thermistor is less than 115 deg C
continuously for 400 msec 1.3
E002sec after it has indicated 100 deg
0000
C.
2.The reading of the main
thermistor is less than 150 deg C
continuously for 400 msec 1.3
sec after it has indicated 140 deg

1.Go through the following to clear the error:

CLEAR > ENGIN > ERRCLR; and then turn
OFF and then ON the power. 2.Check
connection of the Connectors (Thermistor
Connector and AC Connector). 3.Replace the
Fixing Main Thermistor (Film Unit). 4.Replace
the Fixing Assembly. 5.Replace the DC
Controller PCB (PCB4).

C.
1.Go through the following to clear the error:
Low fixing temperature detection CLEAR > ENGIN > ERRCLR; and then turn
after standby
OFF and then ON the power. 2.Check
connection of the Connectors (Thermistor
E003- The reading of the main
0000 thermistor is less than 140 deg C Connector and AC Connector). 3.Replace the
continuously for 400 msec or
Fixing Main Thermistor (Film Unit). 4.Replace
more.
the Fixing Assembly. 5.Replace the DC
Controller PCB (PCB4).
Thermistor disconnection
detection error
E004When disconnection is detected
0000
with connector (J214) for 30 sec
continuously.

1.Check connection of the Connector (J214).

2.Replace the Film Unit. 3.Replace the Fixing
Assembly. 4.Replace the DC Controller PCB
(PCB4).

Unstable rotation of the Main

Motor (M1)
Detection is executed every 100
E010msec after the start of motor
0001
rotation; however, the drive
detection signal is absent for 2
sec.

1.Replace the Main Motor (M1). 2.Replace the

DC Controller PCB (PCB4).

Unstable rotation of the Main

Motor (M1)
E010- During motor rotation, detection
0002 is executed every 100 msec;
however, the drive signal is
absent 5 times in sequence.

1.Replace the Main Motor (M1). 2.Replace the

DC Controller PCB (PCB4).

Unstable rotation of the Fixing

Motor (M2)
Detection is executed every 100
E014msec after the start of motor
0001
rotation; however, the drive
detection signal is absent for 2
sec.

1.Replace the Fixing Motor (M2). 2.Replace

the DC Controller PCB (PCB4).

Unstable rotation of the Fixing

Motor (M2)
E014- During motor rotation, detection
0002 is executed every 100 msec;
however, the drive signal is
absent 5 times in sequence.

1.Replace the Fixing Motor (M2). 2.Replace

the DC Controller PCB (PCB4).

Error in Waste Toner Sensor

E019(S17)
0000
Warning when the sensor goes

1.Replace the Waste Toner Sensor (S17).

2.Replace the DC Controller PCB (PCB4).

on for 2000 consecutive sheets,

and error when the sensor goes
on for 100 consecutive sheets.
* Error occurs after the delivery if
a paper in passage exists.
The path between the sub
hopper and the developing
assembly is clogged with toner.
The Developing Assembly Toner
Sensor (TS1) detects the
absence of toner,while the Sub
Hopper Toner Sensor (TS2)
detects the presence of toner.
E020- With the Developing Cylinder
0000 Clutch (CL3) turned on, the
hopper feedscrew motor (M7) is
rotated for 1 sec intermittently
194 times; still, theDeveloping
Assembly Toner Sensor (TS1)
does not detect the presence of
toner.
* Error occurs after the delivery if
a paper in passage exists.

1.Check the rotation of hopper motor gear. (If

rotating, false detection by the sensor is
doubted. Feed the toner to the developing unit
in service mode: CLEAR>ENGIN>TNRINST.)
2.Replace the Developing Assembly Toner
Sensor (TS1). 3.Replace the Sub Hopper
Toner Sensor (TS2). 4.Replace the DC
Controller PCB (PCB4).

The connector (J207) of

Developing Assembly Toner
Sensor (TS1) is disconnected.
The Developing Assembly Toner
E024Sensor (TS1) connection
0000
detection signal is absent for 100
msec 10 times in sequence. *
Error occurs after the delivery if a
paper in passage exists.

1.Check connection of the Connector (J207).

2.Replace the Developing Assembly Toner
Sensor (TS1). 3.Replace the DC Controller
PCB (PCB4).

The Developing Assembly Toner

Sensor (TS1) is disconnected
<At LOW SPEED> - The
developing assembly toner
sensor (TS1) ON counter is
checked every 2.5 seconds, and 1.Check connection of the Connector (J207).
E024the counter increments 1 count
2.Correct the cable. 3.Replace the Developing
0001
every 25 times when the sensor Assembly Toner Sensor (TS1).
goes on, and 300 counts are
reached.
<At HIGH SPEED> - The
developing assembly toner
sensor (TS1) ON counter is

checked every 1.5 seconds, and

the counter increments 1 count
every 15 times when the sensor
goes on, and 300 counts are
reached.

Code

Description

Remedy

The connector (J207) of Sub

Hopper Toner Sensor (TS2) is
disconnected.
The Sub Hopper Toner Sensor
E025(TS2) connection detection signal is
0000
absent for 100 msec 10 times in
sequence.
* Error occurs after the delivery if a
paper in passage exists.

1.Check connection of the Connector

(J207). 2.Replace the Sub Hopper Toner
Sensor (TS2). 3.Replace the DC Controller
PCB (PCB4).

Failure of the Bottle Motor (M6)

The bottle motor (M6) is unlocked
E025- when it goes on for 12 consecutive
0001 times at 0.1 sec. intervals.
* Error occurs after the delivery if a
paper in passage exists.

1.Replace the Bottle Motor (M6).

2.Replace the DC Controller PCB (PCB4).

Failure of the Scanner Motor (M21)

The Scanner Motor (M21) speed
lock signal does not indicate a
1.Check the cable. 2.Replace the Laser
E110- locked state a specific period of
Scanner Unit. 3.Replace the DC Controller
0001 time after the Scanner Motor (M21)
PCB (PCB4).
has been started.
* The same condition is detected
after the error retry is performed.
Failure of the Scanner Motor (M21)
The speed lock signal indicates a
deviation 10 times in sequence at
1.Check the cable. 2.Replace the Laser
E110intervals of 100 msec after the
Scanner Unit. 3.Replace the DC Controller
0002
signal has indicated a locked state. PCB (PCB4).
* The same condition is detected
after the error retry is performed.
Failure of the Scanner Motor (M21)
The scanner motor (M21) speed
1.Check the cable. 2.Replace the Laser
E110lock signal does not indicate a
Scanner Unit. 3.Replace the DC Controller
0003
locked state for 6.5 sec. after a
PCB (PCB4).
switchover is made from low to

normal speed or for 8 sec. after a

switchover is made from normal to
low speed.
* The same condition is detected
after the error retry is performed.
Error in EEPROM access
20 retries failed after error occurred
E196- during communication with
1.Replace the DC Controller PCB (PCB4).
0000 EEPROM.
* Error occurs after the delivery if a
paper in passage exists.
Error in communication of Laser
E197- Driver PCB (PCB14)
0000 Communication error 1 with image
PCB

1.Check the cable. 2.Replace the Laser

Scanner Unit. 3.Replace the DC Controller
PCB (PCB4).

Error in communication of Laser

E197- Driver PCB (PCB14)
0001 Communication error 2 with image
PCB

1.Check the cable. 2.Replace the Laser

Scanner Unit. 3.Replace the DC Controller
PCB (PCB4).

There is an error in the detection of

the CIS home position.
1.The attempt to detect the home
E202- position fails when the CIS is
0000 moved forward.
2.The attempt to detect the home
position fails when the CIS is
moved back.

1.Disconnect and then connect the flexible

cable(Relay PCB (PCB2)-Main Controller
PCB (PCB1) 64pin). 2.Replace the flexible
cable. 3.Replace the CCD HP sensor
(S22). 4.Replace the Scanner Motor (M21).
5.Replace the Relay PCB (PCB2).
6.Replace the Main Controller PCB
(PCB1).

The light intensity of the CCD is

faulty.
E225The light intensity of the CCD
0000
during shading is under the
specified level.

1.Disconnect and then connect the flexible

cable. 2.Replace the flexible cable.
3.Replace the CCD Unit. 4.Replace the
Relay PCB (PCB2). 5.Replace the Main
Controller PCB (PCB1).

The reader unit power supply (24V)

is faulty.
1.At time of power-on, the 24V port
is off.
1.Disconnect and then connect the power
E227- 2.At the start of a job, the 24V port
supply harness connector. 2.Replace the
0000 is off.
Power Supply PCB (PCB3).
3.At the end of a job, the 24V port is
off.
4.When a load is being driven, the
24V port is off.
E240- Error in controller communication

1.Check the Connectors. 2.Replace the DC

0000

The serial communication error

Controller PCB (PCB4).
such as parity error or overrun error
is constantly detected.

Error in controller communication

1.Check the Connectors. 2.Replace the DC
E240- The serial communication error
0001 such as parity error or overrun error Controller PCB (PCB4).
is detected while printing.
1.Disconnect and then connect the flexible
cable(Relay PCB (PCB2)-Main Controller
EEPROM error
PCB (PCB1) 50pin). 2.Disconnect and then
1.An error has occurred at powerconnect the flexible cable(CCD unit- Relay
on.
PCB (PCB2)). 3.Disconnect and then
E2482.An error has occurred during write connect the power supply harness
0000
operation.
connector. 4.Replace the flexible cable.
3.An error has occurred during read 5.Replace the CCD Unit. 6.Replace the
operation following write operation. Relay PCB (PCB2). 7.Replace the Power
Supply PCB (PCB3). 8.Replace the Main
Controller PCB (PCB1).
Error in Zero Cross
Zero Cross failed to be detected for
E261- 500ms or more while the relay was 1.Check the Connectors. 2.Replace the DC
Controller PCB (PCB4).
0000 ON.
* The same condition is detected
after the error retry is performed.

Code

Description

Reading unit communication

E280error
0000
Reading error after writing.

Remedy
1.Disconnect and then connect the flexible
cable(Relay PCB (PCB2)-Main Controller PCB
(PCB1) 50pin). 2.Disconnect and then connect
the flexible cable(Relay PCB (PCB2)-Main
Controller PCB (PCB1) 64pin). 3.Disconnect
and then connect the flexible cable(CCD unitRelay PCB (PCB2)). 4.Replace the flexible
cable. 5.Replace the Relay PCB (PCB2).
6.Replace the Main Controller PCB (PCB1).

Release Motor (M2) error

The sensing level of the
1.Replace the Release Motor HP Sensor
E413- release motor HP sensor
(SR11). 2.Replace the Release Motor (M2).
0000 (SR11) does not change within
3.Replace the ADF Driver PCB.
a specified period when the
release motor (M2) is driven.
E500- Communication error

1.Check the cable. 2.Replace the Finisher

0000

The communication with the

host machine is interrupted.

EEPROM error
E505The checksum for the
0001
EEPROM data has an error.

Controller PCB (PCB1). 3.Replace the DC

Controller PCB.
1.Replace the Finisher Controller PCB (PCB1).

Shift Motor (M4) error

The shift roller does not leave 1. Replace the Shift Roller HP Sensor (S2). 2.
E520the shift roller home position
Replace the Shift Motor (M4). 3.Replace the
0001
when the Shift Motor (M4) has Finisher Controller PCB (PCB1).
been driven for 1.2 seconds.
Shift Motor (M4) error
The shift roller does not return 1. Replace the Shift Roller HP Sensor (S2). 2.
E520to the shift roller home position Replace the Shift Motor (M4). 3.Replace the
0002
when the Shift Motor (M4) has Finisher Controller PCB (PCB1).
been driven for 1.2 seconds.
Stapler Motor (M10) error
The stapler does not leave the
E531staple home position when the
8001
Staple Motor (M10) has been
driven for 0.5 sec.

1.Check the wiring between the Finisher

Controller PCB and Stapler. 2.Replace the
Stapler. 3.Replace the Finisher Controller PCB
(PCB1).

Stapler Motor (M10) error

The stapler does not return to
E531the staple home position when
8002
the Stapler Motor (M10) has
been driven for 0.5 sec.

1.Check the wiring between the Finisher

Controller PCB and Stapler. 2.Replace the
Stapler. 3.Replace the Finisher Controller PCB
(PCB1).

STP Move Motor (M1) error

The stapler does not leave the
E532- stapler move home position
0001 when the STP Move Motor
(M1) has been driven for 0.25
sec.

1.Replace the Stapler Move HP Sensor (S10).

2.Check the wiring between the Finisher
Controller PCB and the STP Move Motor.
3.Check the stapler shift base. 4.Replace the
STP Move Motor (M1). 5.Replace the Finisher
Controller PCB (PCB1).

STP Move Motor (M1) error

The stapler does not return to
E532- the stapler move home
0002 position when the STP Move
Motor (M1) has been driven for
2.8 sec.

1.Replace the Stapler Move HP Sensor (S10).

2.Check the wiring between the Finisher
Controller PCB and the STP Move Motor.
3.Check the stapler shift base. 4.Replace the
STP Move Motor (M1). 5.Replace the Finisher
Controller PCB (PCB1).

Tray Lift Motor (M11) time out

E540- error
0001 The stack tray does not move
within a specified time period.

1.Replace the Tray Lift Motor (M11). 2.Replace

the Finisher Controller PCB (PCB1).

E540- Tray Lift Motor (M11) closing

1.Replace the Stack Tray Clock Sensor (S13).

0005

detect switch error

The FG input cannot be
detected when the Tray Lift
Motor (M11) has been driven
for 0.1 second.

2.Replace the Tray Lift Motor (M11). 3.Replace

the Finisher Controller PCB (PCB1).

Additional Tray Lift Motor

E542- (M12) time out error
0001 The stack tray does not move
within a specified time period.

1.Replace the Additional Tray Lift Motor (M12).

2.Replace the Finisher Controller PCB (PCB1).

Additional Tray Lift Motor

(M12) closing detect switch
error
E542The FG input cannot be
0005
detected when the Additional
Tray Lift Motor (M12) has been
driven for 0.1 second.

1.Replace the Additional Tray Clock Sensor

(S23). 2.Replace the Additional Tray Lift Motor
(M12). 3.Replace the Finisher Controller PCB
(PCB1).

Shift Roller Release Motor

(M5) error
The shift roller does not leave
E567the shift roller release home
0001
position when the Shift Roller
Release Motor (M5) has been
driven for 0.1 sec.

1.Replace the Shift Roller Release Sensor (S3).

2.Replace the Shift Roller Release Motor (M5).
3.Replace the Finisher Controller PCB (PCB1).

ode

Description

Remedy

Shift Roller Release Motor (M5) error

The shift roller does not return to the
E567shift roller release home position when
0002
the Shift Roller Release Motor (M5) has
been driven for 0.06 sec.

1.Replace the Shift Roller Release

Sensor (S3). 2.Replace the Shift
Roller Release Motor (M5). 3.Replace
the Finisher Controller PCB (PCB1).

Gripper Open/Close Motor (M7) error

The gripper unit does not leave the
E571gripper unit home position when the
0001
Gripper Open/Close Motor (M7) has
been driven for 0.25 seconds.

1.Replace the Grip Arm Sensor

(S13). 2.Replace the Gripper
Open/Close Motor (M7). 3.Replace
the Finisher Controller PCB (PCB1).

Gripper Open/Close Motor (M7) error

The gripper unit does not return to the
E571gripper unit home position when the
0002
Gripper Open/Close Motor (M7) has
been driven for 0.15 seconds.

1.Replace the Grip Arm Sensor

(S13). 2.Replace the Gripper
Open/Close Motor (M7). 3.Replace
the Finisher Controller PCB (PCB1).

E575- Gripper Unit Move Motor (M2) error

1.Replace the Gripper Unit HP

0001

The gripper unit does not leave the

Sensor (S7). 2.Replace the Gripper
gripper unit home position when the
Unit Move Motor (M2). 3.Replace the
Gripper Unit Move Motor (M2) has been Finisher Controller PCB (PCB1).
driven for 3.8 seconds.

Gripper Unit Move Motor (M2) error

The gripper unit does not return to the
E575gripper unit home position when the
0002
Gripper Unit Move Motor (M2) has been
driven for 0.1 seconds.

1.Replace the Gripper Unit HP

Sensor (S7). 2.Replace the Gripper
Unit Move Motor (M2). 3.Replace the
Finisher Controller PCB (PCB1).

E602The built-in SD card is not detected

0001
E602Access to the built-in SD card failed
1105
Error in UFDI communication
E711- The communication system error (such
0001 as reception timeout or checksum error)
occurred.

1.Check and Replace the cable.

2.Replace the DC Controller PCB
(PCB4). 3.Replace the Finisher
Controller PCB.

Erroneous communication with finisher

E713- The communication does not restart by
0000 the error retry after the communication
failure with the finisher.

1.Check the cable. 2.Replace the DC

Controller PCB (PCB4). 3.Replace
the Finisher Controller PCB.

Erroneous communication with optional

cassette or 2-way unit
E716- After the presence of a cassette
0000 pedestal or a 2-way unit has been
detected, the communication fails to be
normal for 5 sec.

1.Check the cable. 2.Replace the DC

Controller PCB (PCB4). 3.Replace
the Cassette Pedestal Driver PCB.
4.Replace the 2-way unit driver PCB.

Failure of the communication with the 2way unit

E716When the communication with the 2-way
0010
unit is faulty after detecting the
connection with the finisher.

1.Install the 2-way unit. 2.Check the

cable. 3.Replace the DC Controller
PCB (PCB4). 4.Replace the 2-way
unit driver PCB.

E719- Erroneous communication with New

0000 Card Reader (serial communication)
E719- Erroneous communication with Coin
0002 Vendor (serial communication)
E736- Erroneous communication between
0000 CCU and controller.
E744- Mismatched version between the
0001 language file and the Bootable

10

ode

Description

Remedy

Shift Roller Release Motor (M5) error

The shift roller does not return to the
E567shift roller release home position when
0002
the Shift Roller Release Motor (M5) has
been driven for 0.06 sec.

1.Replace the Shift Roller Release

Sensor (S3). 2.Replace the Shift
Roller Release Motor (M5). 3.Replace
the Finisher Controller PCB (PCB1).

Gripper Open/Close Motor (M7) error

The gripper unit does not leave the
E571gripper unit home position when the
0001
Gripper Open/Close Motor (M7) has
been driven for 0.25 seconds.

1.Replace the Grip Arm Sensor

(S13). 2.Replace the Gripper
Open/Close Motor (M7). 3.Replace
the Finisher Controller PCB (PCB1).

Gripper Open/Close Motor (M7) error

The gripper unit does not return to the
E571gripper unit home position when the
0002
Gripper Open/Close Motor (M7) has
been driven for 0.15 seconds.

1.Replace the Grip Arm Sensor

(S13). 2.Replace the Gripper
Open/Close Motor (M7). 3.Replace
the Finisher Controller PCB (PCB1).

Gripper Unit Move Motor (M2) error

The gripper unit does not leave the
E575gripper unit home position when the
0001
Gripper Unit Move Motor (M2) has been
driven for 3.8 seconds.

1.Replace the Gripper Unit HP

Sensor (S7). 2.Replace the Gripper
Unit Move Motor (M2). 3.Replace the
Finisher Controller PCB (PCB1).

Gripper Unit Move Motor (M2) error

The gripper unit does not return to the
E575gripper unit home position when the
0002
Gripper Unit Move Motor (M2) has been
driven for 0.1 seconds.

1.Replace the Gripper Unit HP

Sensor (S7). 2.Replace the Gripper
Unit Move Motor (M2). 3.Replace the
Finisher Controller PCB (PCB1).

E602The built-in SD card is not detected

0001
E602Access to the built-in SD card failed
1105
Error in UFDI communication
E711- The communication system error (such
0001 as reception timeout or checksum error)
occurred.

1.Check and Replace the cable.

2.Replace the DC Controller PCB
(PCB4). 3.Replace the Finisher
Controller PCB.

Erroneous communication with finisher

E713- The communication does not restart by
0000 the error retry after the communication
failure with the finisher.

1.Check the cable. 2.Replace the DC

Controller PCB (PCB4). 3.Replace
the Finisher Controller PCB.

Erroneous communication with optional

E716cassette or 2-way unit
0000
After the presence of a cassette

1.Check the cable. 2.Replace the DC

Controller PCB (PCB4). 3.Replace
the Cassette Pedestal Driver PCB.

11

pedestal or a 2-way unit has been

detected, the communication fails to be
normal for 5 sec.

4.Replace the 2-way unit driver PCB.

Failure of the communication with the 2way unit

E716When the communication with the 2-way
0010
unit is faulty after detecting the
connection with the finisher.

1.Install the 2-way unit. 2.Check the

cable. 3.Replace the DC Controller
PCB (PCB4). 4.Replace the 2-way
unit driver PCB.

E719- Erroneous communication with New

0000 Card Reader (serial communication)
E719- Erroneous communication with Coin
0002 Vendor (serial communication)
E736- Erroneous communication between
0000 CCU and controller.
E744- Mismatched version between the
0001 language file and the Bootable

Canon iR6570 Trouble Error Codes List

Code

Description

Remedy

The heater fails to heat. After

correcting the fault, be sure to reset the
error.
- Replace the main/shutter thermistor. E000(COPIER>FUNCTION>CLEAR>ERR)
Replace the DC controller PCB.
0000
After power-on, the reading of the main
thermistor does not increase to 70 deg
C or higher within 20 sec.
The heater fails to heat. After
correcting the fault, be sure to reset the
- Reset the error.
E000- error.
0010 (COPIER>FUNCTION>CLEAR>ERR) (COPIER>FUNCTION>CLEAR>ERR)
The power has been turned off and
then on without resetting the error.
There is an abnormal rise in
temperature. After correcting the fault,
be sure to reset the error.
E001(COPIER>FUNCTION>CLEAR>ERR)
0001
There is an error or an open circuit in
the main thermistor, shutter thermistor,
or sub thermistor.

- Check the connector of each

thermistor for any fault in connection
and wiring. - Replace the thermistor in
question. - Replace the DC controller
PCB.

12

There is an abnormal rise in

temperature. After correcting the fault,
be sure to reset the error.
E001(COPIER>FUNCTION>CLEAR>ERR)
0002
The reading of the main thermistor,
shutter thermistor, or sub thermistor is
230 deg C or higher for 2 sec.

- Replace the thermistor in question. Replace the DC controller PCB.

There is an abnormal rise in

temperature. After correcting the fault,
E001- be sure to reset the error.
0003 (COPIER>FUNCTION>CLEAR>ERR)
The reading is not 150 deg C or higher
or 210 deg C or lower within 30 sec.

-Cheak the connecting of the main/ sub/

shutter thermistors. -Check the
mounting of the main/ sub/ shutter
thermistors. -Exchange the main/ sub/
shutter thermistors. -Exchange the DC
controller PCB.

There is an abnormal rise in

temperature. After correcting the fault,
be sure to reset the error.
E001(COPIER>FUNCTION>CLEAR>ERR)
0010
The power has been turned off and
then back on without resetting the
error.

- Reset the error.

(COPIER>FUNCTION>CLEAR>ERR)

There is an abnormal rise in

temperature. After correcting the fault,
be sure to reset the error.
E002(COPIER>FUNCTION>CLEAR>ERR)
0000
The reading of the main thermistor is
not 100 deg C 12 sec after it has
exceeded 70 deg C.

- Check the connector of the

main/shutter thermistor for any fault in
connection and wiring. - Check the
main/shutter thermistor for mounting
condition. - Replace the main/shutter
thermistor. - Replace the fixing heater
unit. - Replace the DC controller PCB.

There is an abnormal rise in

temperature. After correcting the fault,
be sure to reset the error.
E002(COPIER>FUNCTION>CLEAR>ERR)
0001
The reading of the main thermistor is
not 150 deg C 15 sec after it has
exceeded 100 deg C.

- Check the connector of the

main/shutter thermistor for any fault in
connection and wiring. - Check the
main/shutter thermistor for mounting
condition. - Replace the main/shutter
thermistor. - Replace the fixing heater
unit. - Replace the DC controller PCB.

There is an abnormal rise in

temperature. After correcting the fault,
- Reset the error.
E002- be sure to reset the error.
0010 (COPIER>FUNCTION>CLEAR>ERR) (COPIER>FUNCTION>CLEAR>ERR)
The power has been turned off and
then back on without resetting the error
There is an abnormal rise in
E003temperature. After correcting the fault,
0000
be sure to reset the error.

connection and wiring. - Check the

main/shutter thermistor for mounting
condition. - Replace the main/shutter

13

(COPIER>FUNCTION>CLEAR>ERR)
The reading of the main thermistor is
lower than 70 deg C for 2 sec or more
after it has exceeded 100 deg C.
There is an abnormal rise in
temperature. After correcting the fault,
be sure to reset the error.
E003(COPIER>FUNCTION>CLEAR>ERR)
0010
The power has been turned off and
then back on without resetting the
error.

thermistor. - Replace the fixing heater

unit. - Replace the DC controller PCB.

- Reset the error.

(COPIER>FUNCTION>CLEAR>ERR)

The IH power supply is faulty/the IH

control mechanism is faulty. After
correcting the fault, be sure to reset the
- Reset the error.
E004- error.
0010 (COPIER>FUNCTION>CLEAR>ERR) (COPIER>FUNCTION>CLEAR>ERR)
The power has been turned off and
then back on without resetting the
error.
The IH power supply is faulty/the IH
control mechanism is faulty. After
correcting the fault, be sure to reset the Replace the fixing heater power supply
E004error.
with one designed for the country of
0101
(COPIER>FUNCTION>CLEAR>ERR) installation (voltage).
There is a mismatch between the input
voltage and the IH power supply ID.
The IH power supply is faulty/the IH
control mechanism is faulty. After
correcting the fault, be sure to reset the
E004error.
0102
(COPIER>FUNCTION>CLEAR>ERR)
The IH current is faulty. (current
leakage)

- Check the connector for any fault in

connection. - Replace the fixing heater
power supply. - Replace the DC
controller PCB.

The IH power supply is faulty/the IH

control mechanism is faulty. After
E004- correcting the fault, be sure to reset the
0103 error.
(COPIER>FUNCTION>CLEAR>ERR)
The IH current is faulty. (no current)

- Check the connector for any fault in

connection. - Replace the fixing heater
power supply. - Replace the DC
controller PCB.

Code

Description

E004- The IH power supply is faulty/the IH

Remedy
- Check the connector for any fault in

14

0104

control mechanism is faulty. After

correcting the fault, be sure to reset the
error.
(COPIER>FUNCTION>CLEAR>ERR)
There is an IH over-current.PCB.

connection. - Replace the fixing heater

power supply. - Replace the DC
controller PCB.

The IH power supply is faulty/the IH

control mechanism is faulty. After
E004- correcting the fault, be sure to reset the
0105 error.
(COPIER>FUNCTION>CLEAR>ERR)
The IH input voltage is too high.

- Check the connector for any fault in

connection. - Replace the fixing heater
power supply. - Replace the DC
controller PCB.

The IH power supply is faulty/the IH

control mechanism is faulty. After
E004- correcting the fault, be sure to reset the
0106 error.
(COPIER>FUNCTION>CLEAR>ERR)
The IH input voltage is too low.

- Check the connector for any fault in

connection. - Replace the fixing heater
power supply. - Replace the DC
controller PCB.

The IH power supply is faulty/the IH

control mechanism is faulty. After
correcting the fault, be sure to reset the
E004- error.
0201 (COPIER>FUNCTION>CLEAR>ERR)
At power-on (or, when IH is at reset), the
IH control mechanism is not in an initial
state.

- Check the connector for any fault in

connection. - Replace the fixing heater
power supply. - Replace the DC
controller PCB.

The IH power supply is faulty/the IH

control mechanism is faulty. After
correcting the fault, be sure to reset the
E004- error.
0202 (COPIER>FUNCTION>CLEAR>ERR)
At IH start-up, the IH control enable flag
is not set within 1 sec after the start flag
is set.

- Check the connector for any fault in

connection. - Replace the fixing heater
power supply. - Replace the DC
controller PCB.

The IH power supply is faulty/the IH

control mechanism is faulty. After
correcting the fault, be sure to reset the
E004error.
0203
(COPIER>FUNCTION>CLEAR>ERR)
With IH at rest, the IH control flag is not
released.

- Check the connector for any fault in

connection. - Replace the fixing heater
power supply. - Replace the DC
controller PCB.

The IH power supply is faulty/the IH

E004control mechanism is faulty. After
0204
correcting the fault, be sure to reset the

- Check the connector for any fault in

connection. - Replace the fixing heater
power supply. - Replace the DC

15

error.
(COPIER>FUNCTION>CLEAR>ERR)
The 12-V power supply (IH relay) is
identified as being off.
The IH power supply is faulty/the IH
control mechanism is faulty. After
correcting the fault, be sure to reset the
E004error.
0205
(COPIER>FUNCTION>CLEAR>ERR)
At IH start-up, the PWM/ON data is
faulty ('0' or 'FFFF')

controller PCB.

- Replace the DC controller PCB.

- Replace the fixing web. - Replace the

There is no fixing web/there is an error in fixing web length sensor. - Replace the
the detection of web solenoid
DC controller PCB. After correcting the
E005connection.
fault, be sure to reset the fixing web
0000
The absence of the fixing web has been counter reading.
detected for 5 sec or more.
(COPIER>COUNTER>MISC>FIXWEB)
There is no fixing web/there is an error in
the detection of web solenoid
- Check the connector for any fault in
E005connection.
connection. - Replace the solenoid.
0001
At power-on, the connection of the web
solenoid is not detected.
There is no fixing web/there is an error in
the detection of web solenoid
- Reset the fixing web counter.
E005connection.
(COPIER>COUNTER>MISC>FIX0010
The power has been turned off and then WEB)
back on without resetting the error.
There is a feed motor error.
E010- The FG signal of the feed motor does
0000 not arrive for 2 sec or more even when
the feed motor has been turned on.

- Check the connector for any fault in

connection. - Replace the motor

There is a drum motor error.

E012- The FG signal of the drum motor does
0000 snot arrive for 2 sec or more even when
the drum motor has been turned on.

- Check the connector for any fault in

connection. - Replace the motor.

The waste toner pipe is clogged.

E013The waste toner pipe is identified as
0000
being clogged for 4 sec or more.

- Check the connector for any fault in

connection. - Replace the waste toner
feedscrew lock detecting switch. Replace the waste toner feed unit. Replace the DC controller PCB.

E013- The waste toner pipe is clogged.

- Check the connector for any fault in

16

0010

Code

The power has been turned off and then connection. - Replace the waste toner
back on without resetting the error.
feedscrew lock detecting switch. Replace the waste toner feed unit. Replace the DC controller PCB.

Description

Remedy

There is a fixing motor error.

- Check the connector for
E014- The Phase lock signal of the fixing motor does not
any fault in connection. 0000 arrive for 2 sec even when the fixing motor has
Replace the motor.
been turned on.
There is no toner in the developing assembly;
there is an error in the detection of developing
toner sensor connection; there is an error in the
detection of hopper toner sensor connection.
E020- The presence of toner is detected inside the sub
0000 hopper and, in addition, the absence of toner is
detected inside developing assembly for 120 sec
continuously even when operation has been
under way for the supply of toner to the
developing assembly.

- Check the connector of the

developing toner sensor for
any fault in connection. Replace the developing toner
sensor. - Replace the hopper
toner sensor.

There is no toner in the developing assembly;

there is an error in the detection of developing
E020- toner sensor connection; there is an error in the
0001 detection of hopper toner sensor connection.
At power-on, the connection of the developing
assembly toner sensor is not detected.

- Check the connector for

any fault in connection. Replace the sensor.

There is no toner in the developing assembly;

there is an error in the detection of developing
E020- toner sensor connection; there is an error in the
0002 detection of hopper toner sensor connection.
At power-on, the connection of the developing
hopper toner sensor is not detected.

- Check the connector for

any fault in connection. Replace the sensor.

There is a toner feed motor over-current detection

error, there is a toner bottle motor connection
- Check the connector for
E025detection error.
any fault in connection. 0001
An over-current has been detected in the toner
Replace the motor.
feed motor.
There is a toner feed motor over-current detection
error, there is a toner bottle motor connection
- Check the connector for
E025detection error.
any fault in connection. 0002
An over-current has been detected in the toner
Replace the motor.
bottle motor.

17

There is a toner feed motor over-current detection

error, there is a toner bottle motor connection
- Check the connector for
E025detection error.
any fault in connection. 0003
At power-on, the connection of the toner bottle
Replace the motor.
motor is not detected.
The NE controller counter has malfunctioned.
E032An open circuit has been detected for the count
0001
pulse signal.

Turn off the main power, and

check for an open circuit in
the cable; then, turn the main
power back on.

There is a potential control error/there is an APC

error.
E061As a result of potential control, the drum surface
0001
potential (VL2) of the background is 200 V or
higher (i.e., causing a solid black image).

- Replace the potential

sensor unit. - Replace the
laser scanner unit. - Replace
the DC controller PCB.

There is a potential control error/there is an APC

error.
E061- The primary charging output used at time of
0002 printer output and the drum surface potential after
laser output is identified as being 200 V or more
(i.e., causing a solid black image).

- Replace the potential

sensor unit. - Replace the
laser scanner unit. - Replace
the DC controller PCB.

There is a BD error.
A check is made of VLOCK at intervals of 100
E100msec while the laser is on. An error will be
0001
identified if it is not detected 10 times in
sequence.

- Replace the laser scanner

unit. - Replace the DC
controller PCB.

There is a laser verify error.

E102The machine model ID that has been read from
0001
the laser scanner EEPROM is not correct.
There is a polygon motor error.
- Although the polygon motor has been turned on,
VLOCK is not detected at all within 76.5 sec. - At
time of a shift from full-speed to half-speed
- Replace the laser scanner
E110control, VLOCK is not detected at all for 7.5 sec. - unit. - Replace the DC
0001
At time of half-speed control, a check is made of controller PCB.
VLOCK at intervals of 100 msec. An error will be
identified if it is not detected 10 times
continuously.
There is a controller cooling fan error.
E121- Even though the controller cooling fan has been
0001 turned on, the controller cooling fan stop signal
has been detected for 5 sec or more.
E193- There is a gate array error.

- Check the connector for

any fault in connection. Replace the fan.

18

0001

Code

The add-on through setting of the IMGI cannot

correctly be done (it is not correctly set 10
continuous times)

Description

Remedy

The EEPROM is faulty.

There is a mismatch between the data that has - Initialize the RAM. - Replace
E196been written in EEPROM and the data that has the EEPROM. - Replace the
1abb
been read. (a: chip No. 0 through 5; bb: chip
DC controller PCB.
faulty address)
The EEPROM is faulty.
The ID in EEPROM that has been read and the - Initialize the RAM. - Replace
E196ID in ROM are compared. An error will be
the EEPROM. - Replace the
2abb
identified if they do not match. (a: chip No. 0
DC controller PCB.
through 5; bb: chip faulty address)
The EEPROM is faulty.
When the main power is turned on, the ID in
E196- EEPROM and the ID in ROM are compared.
3abb An error will be identified if they do not match.
(a: chip No. 0 through 5; bb: chip faulty
address)
There is an error in communication between
the DC controller PCB and the video PCB/an
error in communication of the DC controller
E197PCB.
0000
An error in the communication between the DC
controller PCB and the video PCB has
occurred.
There is an error in communication between
the DC controller PCB and the video PCB/an
error in communication of the DC controller
E197PCB.
0001
An error in the communication with the laser
driver module of the DC controller PCB has
occurred.
Error in CIS Unit (DADF)
- The error is cleared by turning off/on the
power switch. This triggers function-restricted
E225mode. - CIS unit suspends its functions; only
1010
CCD unit performs duplexing reading. Functions will be automatically restored by
replacing CIS unit.

- Check the position and

condition of the EEPROM. Initialize the RAM. - Replace
the EEPROM. - Replace the
DC controller PCB.

19

The communication between the main

controller PCB and the DC controller PCB is
E240- faulty.
0000 There is an error in the communication
between the main controller PCB and the CPU
of the DC controller PCB.

- Check the connector for any

fault in connection. - Replace
the DC controller PCB. Replace the main controller
PCB.

E315- There is a fault in the image data.

0007 There is a JIBIG encode error.

- Turn off and then back on the

power.

E315- There is a fault in the image data.

000d There is a JBIG decode error.

- Turn off and then back on the

power.

There is a fault in the image data.

E315- CRC error detected in OpenI/F (image transfer - Replace the external controller
connection PCB
0200 from the external controller); retried but failed
to restore.
E315- There is a fault in the image data.
0300 Cubic timeout

- Turn off/on the power switch.

Replace the PCB for frequent
error occurrence.

E315- There is a fault in the image data.

0400 Shift device A timeout

- Turn off/on the power switch.

Replace the PCB for frequent
error occurrence.

E315- There is a fault in the image data.

0401 Shift device B timeout

- Turn off/on the power switch.

Replace the PCB for frequent
error occurrence.

There is an error in the finisher internal

E503- communication (finisher).
0002 There is an error in the communication
between the finisher and the saddle unit.

- Check the connection

between the saddle stitcher
controller PCB and the finisher
controller PCB.

There is an error in the finisher internal

E503- communication (finisher).
0003 There is an error in the communication
between the finisher and the punch unit.

- Check the communication

between the saddle stitcher
controller PCB and the finisher
controller PCB.

Code

Description

Remedy

There is a finisher backup

memory error (finisher).
E505An error has occurred in
0001
the data stored in the
backup memory.

- Turn off the main power; check the DC controller

PCB and the finisher controller PCB for wiring;
check the 24-V system fuse; then, turn the main
power back on.

E505- There is a finisher backup

0002 memory error (finisher).

- Turn off the main power; check the DC controller

PCB and the puncher controller PCB for wiring;

20

There is an error in the

then, check the 24-V system fuse; then, turn the
punch unit EEPROM data. main power back on.
There is a trailing edge
assist motor error
(finisher).
E514- The home position sensor
8001 does not go off even when
the trailing edge assist
motor has rotated for a
specific period of time.

1. Check the trailing edge assist home position

sensor. Is the sensor normal? 2. Check the wiring
between the finisher controller PCB and the trailing
edge assist motor. Is it normal? 3. Check the trailing
edge assist mechanism. Is there a fault? 4. Try
replacing the trailing edge assist motor. Is the
problem corrected?

There is a trailing edge

assist motor error
(finisher).
E514- The home position sensor
8002 does not go on even when
the trailing edge assist
motor has rotated for a
specific period of time.

1. Check the trailing edge assist home position

sensor. Is the sensor normal? 2. Check the wiring
between the finisher controller PCB and the trailing
edge assist motor. Is it normal? 3. Check the trailing
edge assist mechanism. Is there a fault? 4. Try
replacing the trailing edge assist motor. Is the
problem corrected?

There is a gear change

motor error (finisher).
The home position sensor
E519does not go on even when
0002
the gear change motor has
rotated for a specific
period of time.

1. Check the gear change home position sensor. Is

the sensor normal? 2. Check the wiring between the
finisher controller PCB and the change motor. Is it
normal? 3. Check the gear change mechanism. Is
there a fault? 4. Try changing the gear change
motor. Is the problem corrected?

There is a gear change

motor error (finisher).
The home position sensor
E519does not go off even when
8001
the gear change motor has
rotated for a specific
period of time.

1. Check the gear change home position sensor. Is

the sensor normal? 2. Check the wiring between the
finisher controller PCB and the change motor. Is it
normal? 3. Check the gear change mechanism. Is
there a fault? 4. Try changing the gear change
motor. Is the problem corrected?

There is a gear change

motor error (finisher).
The home position sensor
E519does not go on even when
8002
the front alignment motor
has rotated for a specific
period of time.

1. Check the gear change home position sensor. Is

the sensor normal? 2. Check the wiring between the
finisher controller PCB and the change motor. Is it
normal? 3. Check the gear change mechanism. Is
there a fault? 4. Try changing the gear change
motor. Is the problem corrected?

There is a front alignment

E530- error. (finisher)
8001 The home position sensor
does not go off even when

1. Check the aligning plate home position sensor. Is

it normal? 2. Check the wiring between the finisher
controller PCB and the aligning plate front motor. Is
it normal? 3. Is there any mechanical obstacle in the

21

the front alignment motor

has rotated for a specific
period of time.

path in which the aligning plate moves? 4. Try

replacing the aligning plate front motor. Is the
problem corrected?

There is a stapling error.

(finisher)
The home position sensor 1. Check the wiring between the finisher controller
E531does not go off even when PCB and the stapler. Is it normal? 2. Try replacing
0001
the stapler motor has
the stapler. Is the problem corrected?
rotated for a specific
period of time.
There is a stapling error.
(finisher)
The home position sensor 1. Check the wiring between the finisher controller
E531does not go on even when PCB and the stapler. Is it normal? 2. Try replacing
0002
the stapler motor has
the stapler. Is the problem corrected?
rotated for a specific
period time.
There is a stapler shift
error. (finisher)
The home position sensor
E532does not go off even when
8001
the stapler shift motor has
rotated for a specific
period of time.

1. Check the stapler shift home position sensor. Is

the sensor normal? 2. Check the wiring between the
finisher controller PCB and the stapler shift motor.
Is it normal? 3. Is there any mechanical obstacle in
the path of the stapler shift base? 4. Try replacing
the stapler shift motor. Is the problem corrected?

There is a stapler shift

error. (finisher)
The home position sensor
E532does not go on even when
8002
the stapler shift motor has
rotated for a specific
period of time.

1. Check the stapler shift home position sensor. Is

the sensor normal? 2. Check the wiring between the
finisher controller PCB and the stapler shift motor.
Is it normal? 3. Is there any mechanical obstacle in
the path of the stapler shift base? 4. Try replacing
the stapler shift motor. Is the problem corrected?

There is a swing error.

(finisher)
The home position sensor
E535does not go off even when
8001
the swing motor has
rotated for a specific
period of time.

1. Check the swing home position sensor. Is it

normal? 2. Check the wiring between the finisher
controller PCB and the swing motor. Is it normal? 3.
Is there a fault in the swing mechanism? 4. Try
replacing the swing motor. Is the problem
corrected?

There is a swing error.

(finisher)
E535The home position sensor
8002
does not go on even when
the swing motor has

1. Check the swing home position sensor. Is it

normal? 2. Check the wiring between the finisher
controller PCB and the swing motor. Is it normal? 3.
Is there a fault in the swing mechanism? 4. Try
replacing the swing motor. Is the problem

22

rotated for a specific

period of time.
There is a rear alignment
error. (finisher)
The home position sensor
E537does not go off even when
8001
the swing motor has
rotated for a specific
period of time.

Code

corrected?
1. Check the aligning plate rear home position
sensor. Is it normal? 2. Check the wiring between
the finisher controller PCB and the aligning plate
rear motor. Is it normal? 3. Is there a mechanical
obstacle in the path of the aligning plate? 4. Try
replacing the aligning plate rear motor. Is the
problem corrected?

Description

Remedy

There is a rear alignment error.

(finisher)
E537- The home position sensor does
8002 not go on even when the swing
motor has rotated for a specific
period of time.

1. Check the aligning plate rear home

position sensor. Is it normal? 2. Check the
wiring between the finisher controller PCB
and the aligning plate rear motor. Is it
normal? 3. Is there a mechanical obstacle in
the path of the aligning plate? 4. Try
replacing the aligning plate rear motor. Is the
problem corrected?

There is an upper tray

ascent/decent error. (finisher)
- If the tray does not return to
E540- home position when the tray 1
8001 shift motor is driven for 20
seconds. - If the tray does not
move to other area when tray 1
shift motor is driven for 4 seconds.

1. Check the No. 1 tray area sensors 1

through 3. Are they normal? 2. Check the
wiring between the finisher controller PCB
and the No. 1 tray shift motor. Is it normal?
3. Is there a fault in the tray ascent/descent
mechanism? 4. Try replacing the No. 1 tray 1
paper surface sensor tray shift motor. Is the
problem corrected?

There is an upper tray

ascent/decent error. (finisher)
- The dangerous area is reached
E540- before the tray 1 paper surface
8002 sensor detects paper surface
during the paper surface detection
operation. - A discontinuous area
is detected during tray operation

1. Check the No. 1 tray area sensors 1

through 3. Are they normal? 2. Check the
wiring between the finisher controller PCB
and the No. 1 tray shift motor. Is it normal?
3. Is there a fault in the tray ascent/descent
mechanism? 4. Try replacing the No. 1 tray 1
paper surface sensor tray shift motor. Is the
problem corrected?

1. Check the No. 1 tray area sensors 1

There is an upper tray
through 3. Are they normal? 2. Check the
ascent/decent error. (finisher)
wiring between the finisher controller PCB
E540The tray 1 closing detect switch is and the No. 1 tray shift motor. Is it normal?
8003
activated while the tray 1 is
3. Is there a fault in the tray ascent/descent
operating.
mechanism? 4. Try replacing the No. 1 tray 1
paper surface sensor tray shift motor. Is the

23

problem corrected?
There is an upper tray
ascent/decent error. (finisher)
E540- Clock signal input cannot be
8004 detected when the tray 1 shift
motor has been driven for 0.2
second.

1. Check the No. 1 tray area sensors 1

through 3. Are they normal? 2. Check the
wiring between the finisher controller PCB
and the No. 1 tray shift motor. Is it normal?
3. Is there a fault in the tray ascent/descent
mechanism? 4. Try replacing the No. 1 tray 1
paper surface sensor tray shift motor. Is the
problem corrected?

There is an upper tray

ascent/decent error. (finisher)
E540The lock detection signal turns
8005
OFF 150 ms after the lock
detection signal turned ON

1. Check the No. 1 tray area sensors 1

through 3. Are they normal? 2. Check the
wiring between the finisher controller PCB
and the No. 1 tray shift motor. Is it normal?
3. Is there a fault in the tray ascent/descent
mechanism? 4. Try replacing the No. 1 tray 1
paper surface sensor tray shift motor. Is the
problem corrected?

1. Check the No. 1 tray area sensors 1

There is an upper tray
through 3. Are they normal? 2. Check the
ascent/decent error. (finisher)
wiring between the finisher controller PCB
E540- The lock detection signal does not and the No. 1 tray shift motor. Is it normal?
3. Is there a fault in the tray ascent/descent
8006 turn ON when the tray 1 shift
motor has been driven for 1
mechanism? 4. Try replacing the No. 1 tray 1
second.
paper surface sensor tray shift motor. Is the
problem corrected?
1. Check the No. 1 tray area sensors 1
through 3. Are they normal? 2. Check the
There is an upper tray
wiring between the finisher controller PCB
ascent/decent error. (finisher)
and the No. 1 tray shift motor. Is it normal?
E540The lock detection signal does not
3. Is there a fault in the tray ascent/descent
8007
turn OFF when the tray 1 shift
mechanism? 4. Try replacing the No. 1 tray 1
motor is at a stop.
paper surface sensor tray shift motor. Is the
problem corrected?

There is a lower tray

E542ascent/descent error. (finisher)
0003
The safety switch has activated

1. Check the No. 2 tray area sensors 1

through 3. Are the sensors normal? 2. Check
the wiring between the finisher controller
PCB and the No. 2 tray shift motor. Is it
normal? 3. Is there a fault in the tray
ascent/descent mechanism? 4. Try replacing
the No. 2 tray shift motor. Is the problem
corrected?

E542- There is a lower tray

8001 ascent/descent error. (finisher)

1. Check the No. 2 tray area sensors 1

through 3. Are the sensors normal? 2. Check

24

There is a fault in the lower tray

ascent/descent motor clock
signal.

There is a lower tray

E542ascent/descent error. (finisher)
8002
There is an area error.

the wiring between the finisher controller

PCB and the No. 2 tray shift motor. Is it
normal? 3. Is there a fault in the tray
ascent/descent mechanism? 4. Try replacing
the No. 2 tray shift motor. Is the problem
corrected?
1. Check the No. 2 tray area sensors 1
through 3. Are the sensors normal? 2. Check
the wiring between the finisher controller
PCB and the No. 2 tray shift motor. Is it
normal? 3. Is there a fault in the tray
ascent/descent mechanism? 4. Try replacing
the No. 2 tray shift motor. Is the problem
corrected?

1. Check the shutter home position sensor.

Is it normal? 2. Check the wiring between the
There is a shutter unit error.
finisher controller PCB and the stack feeding
(finisher)
motor and between the finisher controller
E584The shutter open sensor does not PCB and the shutter open/close clutch. Is it
0002
go on. (The shutter does not
normal? 3. Is there a fault in the shutter
open.)
mechanism? 4. Try replacing the stack
edging motor and the shutter open/close
clutch. Is the problem corrected?

There is a shutter unit error.

(finisher)
E584The shutter open sensor fails to
8001
go off. (The shutter does not
close.)

1. Check the shutter home position sensor.

Is it normal? 2. Check the wiring between the
finisher controller PCB and the stack feeding
motor and between the finisher controller
PCB and the shutter open/close clutch. Is it
normal? 3. Is there a fault in the shutter
mechanism? 4. Try replacing the stack
edging motor and the shutter open/close
clutch. Is the problem corrected?

There is a punch motor error.

(punch unit)
E590- The punch home position sensor
8001 is not detected even when the
punch motor has been driven for
200 msec.

- Check the punch home position sensor,

horizontal registration motor, and punch
driver PCB; thereafter, turn off and then back
on the main power.

There is a punch motor error.

(punch unit)
E590- The puncher does not detect the
8002 punch home position sensor while
the motor is at rest at time of
punch motor initialization.

- Check the punch home position sensor,

horizontal registration motor, and punch
driver PCB; thereafter, turn off and then back
on the main power.

25

26

Code

Description

Remedy

There is a punch dust sensor error. (punch unit)

E591The incoming light voltage is faulty in the
8001
presence of light.

- Turn off and then back on

the main power.

There is a punch dust sensor error. (punch unit)

E591The incoming light voltage is faulty in the
8002
absence of light.

- Turn off and then back on

the main power.

There is a punch horizontal registration sensor

E592- error. (punch unit)
8001 The incoming light voltage is faulty in the
presence of light. (trailing edge sensor)

- turn off and then back on

the main power.

There is a punch horizontal registration sensor

E592- error. (punch unit)
8002 The incoming light is faulty in the absence of
light and voltage. (trailing edge sensor)

- turn off and then back on

the main power.

There is a punch horizontal registration sensor

error. (punch unit)
E592The incoming light voltage is faulty in the
8003
presence of light. (horizontal registration sensor
1)

- turn off and then back on

the main power.

There is a punch horizontal registration sensor

error. (punch unit)
E592The incoming light voltage is faulty in the
8004
absence of light. (horizontal registration sensor
1)

- turn off and then back on

the main power.

There is a punch horizontal registration sensor

error. (punch unit)
E592The incoming light voltage is faulty in the
8005
presence of light. (horizontal registration sensor
2)

- turn off and then back on

the main power.

There is a punch horizontal registration sensor

error. (punch unit)
E592The incoming light voltage is faulty in the
8006
absence of light. (horizontal registration sensor
2)

- turn off and then back on

the main power.

There is a punch horizontal registration sensor

error. (punch unit)
E592The incoming light voltage is faulty in the
8007
presence of light. (horizontal registration sensor
3)

- turn off and then back on

the main power.

E592- There is a punch horizontal registration sensor

- turn off and then back on

27

8008

error. (punch unit)

The incoming light voltage is faulty in the
absence of light. (horizontal registration sensor
3)

the main power.

There is a punch horizontal registration sensor

error. (punch unit)
E592The incoming light voltage is faulty in the
8009
presence of light. (horizontal registration sensor
4)

- turn off and then back on

the main power.

There is a punch horizontal registration sensor

error. (punch unit)
E592The incoming light voltage is faulty in the
800A
absence of light. (horizontal registration sensor
4)

- turn off and then back on

the main power.

There is a punch shift motor error. (punch unit)

E593In the presence of light, the incoming light
8001
voltage HP sensor does not go off.

- Turn off and the back on

the main power.

There is a punch shift motor error. (punch unit)

E593In the absence of light, the incoming light
8002
voltage HP sensor does not go on.

- Turn off and the back on

the main power.

There is a saddle paper positioning error.

The paper positioning plate home position
E5F0- sensor does not go on even when the paper
0001 positioning plate motor has been driven for 1.33
sec. paper positioning plate motor (M4S), paper
positioning plate home position sensor (PI7S)

- Check the paper

positioning plate motor
(M4S) and the paper
positioning plate home
position sensor (PI7S).

Code

Description

Remedy

There is a saddle paper positioning error.

The paper positioning plate home position
E5F0- sensor does not go off even when the paper
0002 positioning plate motor has been driven for 1
sec. paper positioning plate motor (M4S), paper
positioning plate home position sensor (PI7S)

- Check the paper

positioning plate motor
(M4S) and the paper
positioning plate home
position sensor (PI7S).

There is a saddle paper folding error.

The number of detection pulses of the paper
E5F1folding motor clock sensor is lower than a
0001
specific value. paper folding motor (M2S), paper
folding motor clock sensor (PI4S)

- Check the paper folding

motor (M2S) and the paper
folding motor clock sensor
(PI4S).

E5F1- There is a saddle paper folding error.

0002 The state of the paper folding home position

- Check the paper folding

motor (M2S) and the paper

28

sensor does not change even when the paper

folding motor has been driven for 3 sec. paper
folding motor (M2S), paper folding motor clock
sensor (PI4S)

folding motor clock sensor

(PI4S).

There is a saddle guide error.

The guide home position sensor does not go on - Check the guide motor
E5F2even when the guide motor has been driven for (M3S) and the guide home
0001
0.455 sec. guide motor (M3S), guide home
position sensor (PI13S).
position sensor (PI13S)
There is a saddle guide error.
The guide home position sensor does not go off - Check the guide motor
E5F2even when the guide motor has been driven for (M3S) and the guide home
0002
1 sec. guide motor (M3S), guide home position position sensor (PI13S).
sensor (PI13S)
There is a saddle alignment error.
The aligning plate home position sensor does
E5F3- not go on even when the aligning motor has
0001 been driven for 0.5 sec. (if at time of
initialization, 1.67 sec) alignment motor (M5S),
aligning plate home position sensor (PI5S)

- Check the alignment

motor (M5S) and the
aligning plate home
position sensor (PI5S).

There is a saddle alignment error.

The aligning plate home position sensor does
E5F3not go off even when the aligning motor has
0002
been driven for 1 sec. alignment motor (M5S),
aligning plate home position sensor (PI5S)

- Check the alignment

motor (M5S) and the
aligning plate home
position sensor (PI5S).

There is a saddle rear stapler error.

The stitching home position sensor does not go
E5F4- on even when the stitching motor (rear) has
0001 been driven in reverse for 0.5 sec or more.
stitching motor (rear, M6S), stitching home
position sensor (rear, MS5S)

- Check the stitching motor

(rear, M6S) and the
stitching home position
sensor (rear, MS5S).

There is a saddle rear stapler error.

The stitching home position sensor does not go
E5F4- off even when the stitching motor (rear) has
0002 been driven in normal direction for 0.5 sec or
more. stitching motor (rear, M6S), stitching
home position sensor (rear, MS5S)

- Check the stitching motor

(rear, M6S) and the
stitching home position
sensor (rear, MS5S).

There is a saddle front stapling error.

The stitching home position sensor does not go
E5F5- on even when the stitching motor (front) has
0001 been driven in reverse for 0.5 sec or more.
stitching motor (front, M7S), stitching home
position sensor (front, MS7S)

- Check the stitching motor

(front, M7S) and the
stitching home position
sensor (front, MS7S).

29

There is a saddle front stapling error.

The stitching home position sensor does not go
E5F5- off even when the stitching motor (front) has
0002 been driven in normal direction for 0.5 sec or
more. stitching motor (front, M7S), stitching
home position sensor (front, MS7S)

- Check the stitching motor

(front, M7S) and the
stitching home position
sensor (front, MS7S).

There is a saddle butting error.

The paper pushing plate home position sensor
E5F6- does not go on even when the paper pushing
8001 plate motor has been driven for 0.3 sec or more.
paper pushing plate motor (M8S), paper
pushing plate home position sensor (PI14S)

- Check the paper pushing

plate motor (M8S) and the
paper pushing plate home
position sensor (PI14S).

There is a saddle butting error.

The paper pushing plate home position sensor
E5F6- does not go off even when the paper pushing
8002 plate motor has been driven for 80 msec. paper
pushing plate motor (M8S), paper pushing plate
home position sensor (PI14S)

- Check the paper pushing

plate motor (M8S) and the
paper pushing plate home
position sensor (PI14S).

There is a saddle butting error.

The number of detection pulses of the paper
E5F6- pushing plate motor clock sensor is lower than a
8003 specific value. paper pushing plate motor
(M8S), paper pushing plate motor clock sensor
(PI1S)

- Check the paper pushing

plate motor (M8S) and the
paper pushing plate motor
clock sensor (PI1S).

There is a saddle butting error.

The paper pushing plate leading edge sensor
E5F6- does not go off even when the paper pushing
8004 plate motor has been driven for 80 msec. paper
pushing plate motor (M8S), paper pushing plate
leading edge position sensor (PI15S)

- Check the paper pushing

plate motor (M8S) and the
paper pushing plate leading
edge position sensor
(PI15S).

Code

Description

Remedy

There is a saddle butting error.

The paper pushing plate leading edge
position sensor does not go on even when
E5F6the paper pushing plate has been driven for
8005
0.3 sec or more. paper pushing plate motor
(M8S), paper pushing plate leading edge
position sensor (PI15S)

- Check the paper pushing plate

motor (M8S) and the paper
pushing plate leading edge
position sensor (PI15S).

There is a saddle switch error.

E5F9With any of the sensor identifying its
0001
respective cover as being closed, the inlet

- Check the inlet cover switch

(MS1S), front cover switch
(MS2S), and the delivery cover

30

cover switch is identified as being open for

1 sec from the start of initial rotation or
printing: - inlet cover sensor (PI9S) - front
cover open/closed sensor (PI2S) - delivery
cover sensor (PI3S) Or, the front cover
switch (MS2S) or the delivery cover switch
(MS3S) is open. inlet cover switch (MS1S),
front cover switch (MS2S), delivery cover
switch (MS3S)

switch (MS3S).

There is a saddle switch error.

With any of the following sensors identifying
its respective cover as being closed, the
front cover switch is identified as being
- Check the front cover switch
E5F9- open for 1 sec or more after the start of
(MS2S) and the delivery cover
0002 initial rotation or printing. - inlet cover
switch (MS3S).
sensor (PI9S) - front cover open/closed
sensor (PI2S) - delivery cover sensor (PI3S)
- front cover switch (MS2S), delivery cover
switch (MS3S)
There is a saddle switch error.
With any of the following sensors identifying
its respective cover as being closed, the
delivery cover switch is identified as being
- Check the delivery cover switch
E5F9open for 1 sec or more from the start of
(MS3S).
0003
initial rotation or printing: - inlet cover
sensor (PI9S) - front cover open/closed
sensor (PI2S) - delivery cover sensor (PI3S)
- delivery cover switch (MS3S)
E602

error in hard disk or HDD encryption board

E604- The image memory is faulty or inadequate.

0000 The memory is inadequate for the model.

- Add memory.

The hard disk is faulty.

E609- At time of start-up, the HDD fails to reach a - Replace the hard disk. - Replace
0008 specific temperature within a specific period the DC controller PCB.
of time.
The hard disk is faulty.
E609At time of a sleep shift, the temperature is
0009
below a specific level.
E610

The HDD encryption key is faulty.

(hardware composition error, initialization
error, ID key error, ID processing error)

E611- retried reboot due to SRAM crash and the

- Replace the hard disk. - Replace

the DC controller PCB.
- Check the hardware composition.
- Turn off and then on the main
power.
Clear SRAM to cancel the

31

0000

E612

like during the shutdown recovery job

shutdown recovery job.
execution
SRAM data were broken and the stored job
information cannot be read; this causes the
repeated reboot trials to recover the power
shutdown, and thus the redundant job
transmission. This phenomenon triggers E
code.
Write the correct license and new
error in postponement Timing: when starting serial numbers and turn off/on the
the host machine
power switch. - Turn off and then
on the main power.

- Check the connection of the

cable between the fax controller
There is a fault in the communication
PCB (2-line) and the main
between the fax controller PCB (2-line) and
controller PCB. - Replace the ROM
E674the main controller PCB.
DIMM of the fax controller PCB (20001
An attempt to set fax device mode has
line). - Replace the fax controller
failed.
PCB (2-line). - Replace the main
controller PCB.
There is a fault in IPC initialization.
E710- At time of power-on, the communications IC - Check the connection of the
cable.
0001 on the main controller PCB does not
become ready within 3 sec after start-up.
There is a fault in IPC initialization.
E710At power-on, the machine communication
0002
IC has detected an error.

- Check the connection of the

cable.

There is a fault in the IPC communication.

After power-on, the occurrence of an error
E711has been written 4 times in 1.5 sec to the
0001
error register of the communications IC on
the main controller PCB.

- Check the connection of the

cable

Code

Description

Remedy

There is a fault in the IPC communication.

E711After power-on, the machine communication IC
0002
has detected an error.

- Check the connection of the

cable.

There is a sorter IPC error.

E713An error has been detected in the sorter
0000
communication IC.

- Check the connection of the

cable. - Replace the finisher
controller PCB. - Replace the
DC controller PCB.

32

There is a fault in the communication with the NE

controller. After correcting the fault, be sure to
reset the error.
- Check the connection of the
E717(COPIER>FUNCTION>CLEAR>ERR)
cable.
0001
An error has occurred at time of NE controller
start-up. The NE controller that was connected
before power-off is not connected at power-on.
There is a fault in the communication with the NE
controller. After correcting the fault, be sure to
reset the error.
- Check the connection of the
E717(COPIER>FUNCTION>CLEAR>ERR)
cable.
0002
There is an IP error while the NE controller is in
operation. The IPC may have an open circuit or
the IPC communication cannot be recovered.
There is a fault in the coin vendor. After
correcting the fault, be sure to reset the error.
E719- (COPIER>FUNCTION>CLEAR>ERR)
0001 An error has occurred at time of coin vendor
start-up. The coin vendor was connected before
power-off, but is not connected at power-on.

- Check the connector of the

cable.

There is a fault in the coin vendor. After

correcting the fault, be sure to reset the error.
(COPIER>FUNCTION>CLEAR>ERR)
An IPC error has occurred while the coin vendor
- Check the connector of the
E719is in operation. The IPC may have an open
cable.
0002
circuit, or the IPC communication cannot be
recovered. The pickup/delivery signal line has an
open circuit. An illegal connection has been
detected.
There is a fault in the coin vendor. After
correcting the fault, be sure to reset the error.
- Check the connector of the
E719- (COPIER>FUNCTION>CLEAR>ERR)
cable.
0003 While a unit price is being obtained at start-up,
an error has occurred in the communication with
the coin vendor.
There is a fault in the coin vendor. After
correcting the fault, be sure to reset the error.
E719- (COPIER>FUNCTION>CLEAR>ERR)
0011 An error has occurred at card reader start-up.
The card reader that was connected before
power-off is not connected at power-on.

- Check the connector of the

cable.

E719- There is a fault in the coin vendor. After

0012 correcting the fault, be sure to reset the error.

- Check the connector of the

cable.

33

(COPIER>FUNCTION>CLEAR>ERR)
An IPC error has occurred while the card reader
is in operation. The IPC may have an open
circuit, or the IPC communication cannot be
recovered.

E730

There is a fault in the PDL software

- Execute PDL resetting. Turn off and then on the main

power. - Check the connection
of the SURF board. - Reinstall the firmware. - Replace
the main controller PCB.

- Check the communication

between the reader unit and
the main controller. - Check
the power supply of the reader
Error in reader communication
unit. (Check to see if
There is a communication error between the
initialization takes place at
E732reader and main controller (DDI-S
start-up.) - Replace the reader
0001
communication error), or between the reader and
controller PCB, reader relay
the charger unit.
PCB, or main controller PCB. Check the connection of the
charger unit. (iR5075/5075N
only.)
E732- Error in reader communication
8888 Error in difference of scanner

- check the scanner model - in

service mode, select: COPIER
> OPTION > BODY >
SCANTYPE to check

There is a fault in the printer communication.

E733The attempt at communication with the printer
0000
fails at start-up.

- Check the connection of the

cable between the DC
controller and the main
controller. - Check the power
supply of the printer. (Check
to see if initialization takes
place at start-up.) - Replace
the DC controller PCB or the
main controller PCB.

E733- There is a fault in the printer communication.

0001 There is a DDI-P communication error.

- Check the connection of the

cable between the DC
controller and the main
controller. - Check the power
supply of the printer. (Check
to see if initialization takes
place at start-up.) - Replace
the DC controller PCB or the

34

main controller PCB.

E740- There is a fault in the Ethernet board.
0002 The MAC address is illegal.ernet board.

Code
E744

Description
There is a fault in the
language file/boot ROM.

- Replace the main controller

PCB.

Remedy
- Download the language file of the correct
version. - Replace the boot ROM with one of the
appropriate version.

There is an error caused by a

mismatch of the accessories
- Replace the UFR board with one for the model
E746- board.
0003 At start-up, a UFR board for a in question.
different model has been
detected.
Error in controller board.
E748- Error in detection of the
4910 controller plate differs from
the equipment

- Replace the main controller PCB.

There is a DC power supply

fan error/there is an IH power
supply cooling fan error.
- Check the connection of the connector. E804- The DC power supply fan
Replace the fan.
0000 stop signal has been
detected for 5 sec or more
even when the DC power fan
is on.
There is a DC power supply
fan error/there is an IH power
supply cooling fan error.
E804- The IH power supply cooling - Check the connection of the connector. Replace the fan.
0001 fan stop signal has been
detected for 5 sec or more
even when the IH power
supply cooling fan is on.
There is a DC power supply
fan error/there is an IH power
supply cooling fan error.
- Check the connection of the connector. E804The accessories power
Replace the fan.
0002
supply cooling fan stop signal
has been detected for 5 sec
or more even when the

35

accessories power supply

cooling fan is on.
There is a heat discharge fan
error/there is a feed fan error.
E805- The heat discharge fan stop - Check the connection of the connector. 0001 signal has been detected for Replace the fan.
5 sec or more even when the
heat discharge fan is on.
There is a heat discharge fan
error/there is a feed fan error.
- Check the connection of the connector. E805The feed fan stop signal has
Replace the fan.
0002
been detected for 5 sec even
when the feed fan is on.
IH power supply input error
E808- The IH power supply input
0001 voltages are higher than the
stipulated voltages

- Connect with the outlet of a correct voltage. Check the connection of the connector. Replace the fixing heater power supply.

IH power supply input error

E808- The IH power supply input
0002 voltages are lower than the
stipulated voltages

- Connect with the outlet of a correct voltage. Check the connection of the connector. Replace the fixing heater power supply.

There is a cleaner clogging

error.
- Remove the collecting toner from inside the
E821- Clogging of toner inside the
cleaner. - Replace the air filter of the heat
0001 cleaner has been detected
discharge fan.
with reference to an abnormal
rise in the cleaner thermistor.
There is a primary charging
cooling fan error.
The primary charging cooling
- Check the connection of the connector. E824fan stop signal has been
Replace the fan.
0001
detected for 5 sec or more
even when the primary
charging cooling fan is on.
There is a shutter error.
While the shutter is in
E840- operation, the sensor signal is
0001 not detected and, in addition,
it is still not detected after 3
retries.

- Check the connection of the connector of the

shutter motor and the shutter HP sensor. - check
the mounting of the pin used to match the shutter
gear phase of the fixing unit (See descriptions
under "Points to Note When Mounting the Fixing
Roller.") - Replace the shutter HP sensor and the
shutter motor.

E840- There is a shutter error.

- Check the connection of the connector of the

36

0002

The interval of ON-OFF

detection by the sensor in
response to shutter operation
is shorter than a specific time
period.

There is an error in the

detection of fixing inlet guide
E841- connection.
0001 At power-on, the connection
of the fixing inlet guide
solenoid is not detected.

shutter motor and the shutter HP sensor. - check

the mounting of the pin used to match the shutter
gear phase of the fixing unit (See descriptions
under "Points to Note When Mounting the Fixing
Roller.") - Replace the shutter HP sensor and the
shutter motor.

- Check the connection of the connector. Replace the solenoid.