Professional Documents
Culture Documents
xls
Main & Beach kitchen to be designed and priced SS/AK meet Wed pm SS/AK 8th Sep
Patesserie to be designed and priced SS/AK meet Wed pm SS/AK 8th Sep
Maning Guide/ recruitment schedule K.Theera/ Nigel to lead TP/NT 10th Sep
Exec Sous word of mouth - all team at least one phone call ALL
Exec Housekeeper word of mouth - all team at least one phone call ALL
Opening date needs to be finalized Meeting Tues 7th Sept pm AK/KK/NT/AS 10th Sep
Computer system and PABX to be finalized Pending refs checks Carmen [FC]; quotations PC/AK 10th Sep
Staff Accomodation in Khao Lak finalized Arrange meeting 15-17th Sept [TP/NT] TP/NT Sep wk 3
Ability to take bookings from Sept 15th Meet / finalize 6-10th Sep PC/AS/BB/KK Sep 14th
Project
Critical Path
August September October November December
Items Description Month Completed Comment Time Time Frame Time Frame Time Frame Time Frame
4 Wk 1 Wk. 2 Wk. 3 Wk. 4 Wk 1 Wk. 2 Wk. 3 Wk. 4 Wk 1 Wk. 2 Wk. 3 Wk. 4 Wk 1 Wk. 2 Wk. 3 Wk. 4 Wk
Programme
- Set opening date September AK/KK x
- BOH Handover
Ironmongery
- Locks/ keys operations policy September x
Signage
- Confirm all signage requirements September x
IT Systems
- Confirm systems/ companies September AK x
- Location planning
Uniforms Design
- Confirm design [mock ups back] September x
- Preopening uniforms September x
Licences
- BOH rebsubmission September x
- Beach rebsubmission September x
- Hotel operating licence September
- Liquor licence September
Entrance Road
- Assistance from public authority
34869177.xls
Finance
Critical Path
August September October November December
Items Description Month Completed Comment Time Time Frame Time Frame Time Frame Time Frame
4 Wk 1 Wk. 2 Wk. 3 Wk. 4 Wk 1 Wk. 2 Wk. 3 Wk. 4 Wk 1 Wk. 2 Wk. 3 Wk. 4 Wk 1 Wk. 2 Wk. 3 Wk. 4 Wk
Organization and Recruitment
- Agree F&A dept manpower guide, budget and recruitment date September x x
- Agree recruitment plan September x
- Mass Recruitment September x
- Establish job descriptions and policy September x
Training
-Agree training requirement for other depts September x
-Prepare training for mass training September x
-Mass training starts October x
'-Accounting Systems Test and Staff Training
Accounts Documentation
- Purchase Requisition September x
- Purchase Order September x
- Stock card September x
- Folio Invoice September x
- Receipt September x
- Captain Order September x
- Telephone Bill September x
- Receiving September x
- Petty Cash September x
- Laundry Bill September x
- Mini Bar Bill September x
- Long Bill (F/B Outlet) September x
- Miscellaneous September x
- Inter Transfer Form September x
- Other September x
Computer Systems
-Decide computer systems for all depts September x
-Reference check Carmen system x
September x x
Outsourcing, Franchising, Leasing
-Review and agree plan for outsourcing/ franchising
-Negotiate lease for shop rental and commission
-Negotiate outsourcing for laundry
34869177.xls
Items Description Month Completed Comment Time Time Frame Time Frame Time Frame Time Frame
4 Wk 1 Wk. 2 Wk. 3 Wk. 4 Wk 1 Wk. 2 Wk. 3 Wk. 4 Wk 1 Wk. 2 Wk. 3 Wk. 4 Wk 1 Wk. 2 Wk. 3 Wk. 4 Wk
-Negotiate outsourcing for SCUBA
-Negotiate outsourcing for transporation/ airport transfer
-Negotiate outsourcing for Pest control
-Feasibility leasing Photocopier
-Check need for outsourcing for Cleaning/ Stewarding
Utilities Contracts
-Electricity
-Water [trucks]
-Telephone
Insurance
-Propose insurances required
-Property all risk
-Third party liability [guest]
Purchasing
Critical Path
August September October November December
Items Description Month Completed Comment Time Time Frame Time Frame Time Frame Time Frame
4 Wk 1 Wk. 2 Wk. 3 Wk. 4 Wk 1 Wk. 2 Wk. 3 Wk. 4 Wk 1 Wk. 2 Wk. 3 Wk. 4 Wk 1 Wk. 2 Wk. 3 Wk. 4 Wk
HOES
Obtain HEOS list by department with AK/KK Heads of Dept August
Identify delivery date required for each item from dept head August
Finalize list of items required to have logo August
Contact suppliers for quotes August
Obtain samples as required August
Gain approval of import items August
Identify long lead items August
Prepare delivery schedule for long lead items September x
Final negotiations for long lead items September x
Place order for long lead items September x
Prepare delivery schedule for normal lead items September x
Final negotiations for normal lead items October x
Place order for normal lead items October x
Budget
Allocate HOES budget first draft by department August completed
Finalize/ approve budget allocation by department August
Prepare format to monitor expenditure vs. budget August
Monitor HEOS expenditure against budget Ongoing x x x x x x x x x x x x x x x x x
Prepare weekly update on HOES expenditure vs. budget Ongoing x x x x x x x x x x x x x x x x x
Purchasing Documentation
Establish dossier format for pre printed forms
Training
34869177.xls
F&B
Critical Path
August September October November December
Items Description Month Completed Comment Time Time Frame Time Frame Time Frame Time Frame
4 Wk 1 Wk. 2 Wk. 3 Wk. 4 Wk 1 Wk. 2 Wk. 3 Wk. 4 Wk 1 Wk. 2 Wk. 3 Wk. 4 Wk 1 Wk. 2 Wk. 3 Wk. 4 Wk
Organization
- Manning guide agreed August x
- Pre opening recruitment schedule August
- Recruit all dept heads on board September x
- Mass recruitment September x
- Finalize job descriptions September on server x
Training
Prepare F&B training plan August discuss NT x
Finalize F&B training materials October discuss NT x
Prepare all SOPs for job function October 95% discuss NT x
Classroom training starts October x
Practical training starts November x
Dry-run all outlets starts December x
Design
- Finalize main & Inner Court kitchen design and budget August AK/SS Wed pm x
- Finalize beach kitchen design and budget September AK/SS Wed pm x
- Finalize set up for The Patesserie and budget August AK/SS Wed pm x
- Finalize list of garden seeds/ garden design September completed x
Concepts
- Prepare concepts for all outlets August KK feed back x x
- Finalize table set up The Edge August APAC accessories/ linenx
- Finalize table set up The Inner Court August APAC accessories/ linenx
- Finalize music for all outlets October x x
- Finalize live music for all outlets September x x
- Prepare concept for excursions August concept completed x
- Prepare concept for afternoon tea September concept completed x
- Prepare concept for GM cocktail party September concept completed x
- Prepare concept for cooking class August concept completed x
- Staff Cafeteria September discuss w N & T
HOES
- Prepare HOES list for purchasing [include F&B in rooms] August x
- Review quotations and list to meet budget August x
- Negotiate final tenders for long lead items September x
- Negotiate final tenders for normal lead items September x
- Receive equipment for practical training November x x
- Finalize chef/ stewarding uniforms design and budget September x x
- Finalize negotiations with coffee and coffee machine suppliers September K.Nid 2 more suppliers x x
- Provision a training/dry run budget September x
Contracts
- Finalize beverage contracts September x
- Finalize dry store F&B list September Completed
- Finalize food suppliers September ongoing x
- Finalize daily market list September Completed
Menus
- Prepare bar and cocktail list August Completed
- Finalize menus for all outlets September Feedback x
- Finalize menus for In Residence Dining September Feedback x
- Finalize menus for Excursions September Feedback x
- Liaise with Spa on beverage requirements September x
- Prepare kitchen recipe cards for all menu items September x
Finalize selection of cigars & humidor September x
Finalize welcome drink September Completed
Finalize S&M fam.group F&B September x
List of refreshment center September Completed
Finalize beverage master list September x
Recipes for bar list & cocktails September x
Price all menu items [P/L] September x
Competitive menu review September x x x
Finance
- budget and plan 2005 first draft September x
- budget and plan 2005 final October x
Handover
Hand-over main kitchen & outlets, punch lists October x x
Hand-over Inner Court kitchen & outlets, punch lists October x x
Deep-cleaning kitchen & all outlets November x
Set up all outlets November x
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HR
Critical Path
August September October November December
Items Description Month Completed Comment Time Time Frame Time Frame Time Frame Time Frame
4 Wk 1 Wk. 2 Wk. 3 Wk. 4 Wk 1 Wk. 2 Wk. 3 Wk. 4 Wk 1 Wk. 2 Wk. 3 Wk. 4 Wk 1 Wk. 2 Wk. 3 Wk. 4 Wk
Maning Guide
- Manning guide agreed September x
- Pre opening recruitment schedule September x
Recruitment
- Head of Dept recruited September x
- Book venue for mass recruitment August completed
- Plan mass recruitment activities September x
- Implement promotion/ advertising for mass recruitment September x x
- Mass recruitment September x
- Employee orientation programme
Mass Training
- Confirm expected numbers September x
- Confirm venue September x
- Confirm accomodation September x
- Mass training scheduled October x
Email
- confirm policy for email addresses
Uniforms
- post opening - confirm numbers and sizes September x
- preopening - confirm numbers and sizes September x
HR Budget 2005
- prepare 2005 budget September x
Employee benefits
- Accomodation finalized Khao Lak September x
- Housing policy
- Medical policy [current plan finishes end Oct] October quotations x
- Service charge policy post opening
- Workers compensation fund
- Employee canteen policy/ guidelines
- Employee lockers policy/ guidelines
- Others
Employee Relations
- Employee comittees
- Employee satisfaction tracking
- plan social activities
- notice board
- service employee of the month
- notice board
Security
- Appoint chief of security
- appoint security company
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-Sales Kit
-Salesbrochure September copy complete x
-Sales folder September approved x
-Fact sheet September
-check flights September x
-confirm design team September x
-confirm opening hours September x
-confirm layout September x
-print on specified paper September x
-Resort Master Plan - print September x
-Room Layout Plans - print September x
-Detailed Location Map and Travel Instructions - print September x
-Rates Page - print September x
-Promotions and Special Offers - print September x
-Photos on CD rom September x
-Confirm giveaways - Polo Shirt? Mouse pad? and qty/ budget. September x
Resort Collaterals
-S&M phamphlet at resort October x
-Postcard etc November
Internet Agents
-shortlist internet agent for contract x x
Trade Fairs
-JATA [23 -26th Sept Tokyo] September X
-booth space September
-accomodation and flights September
-WTM [8-11th Nov]
-booth space August completed
-accomodation and flights September Kate x x
-appointments before trade fair [confirm UK rep] September x
-attend trade fair November
-ILTM [6-9 Dec]
-allocate budget and check closing date September x
-booth space September completed
-accomodation and flights September
-appointments before trade fair September x
-attend trade fair December x
-ATF
-check dates and closing date for booking September x
-booth space September
-accomodation and flights October
-appointments before trade fair November
-attend trade fair January
-ITB [11-15th March]
-book booth space November
-accomodation and flights November
-appointments before trade fair December
-Others
Launch Events
-soft opening [Thailand] x
-grand opening
Budget 2005
-prepare S&M plan and budget 2005 September x x
Documentation
-sales contract September x x
-allotment and cut off period policy September x
-sales call report format September x x
-sales call frequency planner [+A,B,C] September x x
Competition
-set up bench marking files October
Organization Structure
-plan organization September x
-schedule recruitment September
-plan JDs September
FC.1 34869177.xls
Items Description Month Completed Comment Time Time Frame Time Frame Time Frame Time Frame
4 Wk 1 Wk. 2 Wk. 3 Wk. 4 Wk 1 Wk. 2 Wk. 3 Wk. 4 Wk 1 Wk. 2 Wk. 3 Wk. 4 Wk 1 Wk. 2 Wk. 3 Wk. 4 Wk
Standard Operating and Procedures
Reservations x x
room block/ allocation policy
overbook policy
Forecasting
Complimentary
Barter
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Guest Relations
Critical Path
August September October November December
Items Description Month Completed Comment Time Time Frame Time Frame Time Frame Time Frame
4 Wk 1 Wk. 2 Wk. 3 Wk. 4 Wk 1 Wk. 2 Wk. 3 Wk. 4 Wk 1 Wk. 2 Wk. 3 Wk. 4 Wk 1 Wk. 2 Wk. 3 Wk. 4 Wk
Organization Structure
-plan organization
-schedule recruitment
-plan JD for GRO
-consider to hire 1 Japanese speaking GRO
Shop
-shortlist shop options [Soul Asia, Dieter Locke...]
Training
-prepare training for GROs
Fidelio training
Empowerment model
Service recovery
Local history
Product knowledge
Spa knowledge & schedule a treatment
Whos who in The Sarojin
Telephone answering
Emergency medical procedure for guests
Library management
Airline contact persons
Airport contact persons
Basic IT hints
Shedule for each GRO to dine in each outlet
Shedule a guest room stay one night for each GRO
HOES
-prepare VCD list
-prepare library book list
-prepare CD music list
Documentation
-prepare guest profile with reservations
-prepare GRO checklist for arrivals and departure
-prepare The Sarojin guest compendium
-prepare CD music list
Budget 2005
TO BE UPDATED
The Sarojin - Khao Lak
Pre - opening Activities Chart Opens : Dec-04
RM To Manage