Octavia D Peterson

110 Spring Crest Blvd.

Sinking Spring, PA19608
(610) 223-8431 ∙ odpeterson@gmail.com

Objective: An employment opportunity that provides for career growth while utilizing my proven skills and
demonstrated standards of excellence in order to meet company goals.

Education

Alvernia University, Reading, Pennsylvania

Master of Business Administration, Communications & Marketing, May 2009.

Alvernia University, Reading, Pennsylvania

Bachelor of Arts, Corporate Communications, May 2007.

Reading Area Community College, Reading, Pennsylvania

Associate of General Studies, Communications, June 2005.

Experience

FirstEnergy Corporation, Reading, Pennsylvania

Customer Accounting Associate 2007 to Present
 Assist in the reduction of company arrears including expediting the dunning process
 Manage and monitor residential and commercial account work lists
 Provide analytical support to departmental analyst
 Compile and deliver daily field collection reports
 Formulate Pennsylvania Revenue Operations' monthly report
 Manage consistent workload while taking on new assignments
 Support credit task force campaign through inbound collection calls

FirstEnergy Corporation, Reading, Pennsylvania

Customer Service Associate 2001 to 2007
 Provided assistance to customers with high bill inquiries and disputes through one-call resolution
 Completed service request applications through positive identification process
 Made referrals to customer assistance programs
 Skillful in use of SAP processes
 Built continuous network of resources through communication with other departments

Express, Wyomissing, Pennsylvania

Sales Associate 2001 to 2004
 Promoted and sold women's apparel and accessories
 Built relationships with clientele
 Assisted with merchandise displays, inventory and cashiering

Polo Ralph Lauren Factory Store, Reading, Pennsylvania

Sales Associate 1999 to 2001
 Promoted and sold brand merchandise including women's, men's and children's apparel; accessories
 Assisted with merchandise displays, inventory and cashiering
 Excellent customer service and product knowledge
References: Available upon request