Case Study : Mumbai Dabbawala

Padmini
Prasun
Fateh 1
Amrit
 Introduction

Caters to
1890 2010
2 Lakhs Customer
1 Employee 5000 Employee
A Day

Meals On Wheels

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Presented By Amrit, Prasun, Fateh & Padmini
 Why so Famous?

99.999% Error Free

Matchless Service
Service Six Sigma Icon of Hardwork
Certified

In The League Of GE,

Motorola

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Presented By Amrit, Prasun, Fateh & Padmini
 Supply Chain

Inventory
Inventory
Purchase
Purchase Process
Process Marketing
Marketing
Management
Management

SUPPLY CHAIN

Some of the major companies of the world fail to coordinate

the activities of supply chain which are flawlessly managed by
semi-litterate dabbawals,with accuracy of 99.999%

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Presented By Amrit, Prasun, Fateh & Padmini
Supply Chain

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Presented By Amrit, Prasun, Fateh & Padmini
 Features of Supply
Chain
● 0% Fuel
● 0% Modern Technology
● 0% Investments
● 0% Disputes
● 100% customer satisfaction
● 99.9999% performance

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Presented By Amrit, Prasun, Fateh & Padmini
 Time Management
10.30-
8-10.30 11.30
am Tiffin Journey
is in local
collected train after
from sorting
house

11.30-
12.30 12.30-1
Unloadi Tiffins
ng and are
sorting deliverd
at
destinat
ion
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Presented By Amrit, Prasun, Fateh & Padmini
 Strengths of the
Supply Chain
● High Stress on Human Capital
● Everyone is an Equal share holder of the firm
● Discipline
● Fined for non-conformity with rules
● May leave customer if he continuously delays
● Absentees are taken care of
● Rain doesnt stop their spirit of service

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Presented By Amrit, Prasun, Fateh & Padmini
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Presented By Amrit, Prasun, Fateh & Padmini
 Structure
PRESIDENT
PRESIDENT

VICE
VICEPRESIDENT
PRESIDENT
13 MEMBERS
GENERAL
GENERALSECRETARY
SECRETARY

TREASURER
TREASURER

DIRECTORS(9)
DIRECTORS(9)

MUKADAM
MUKADAM

MEMBERS(5000)
MEMBERS(5000) 10
Presented By Amrit, Prasun, Fateh & Padmini
 Believes of
Dabbawala
● Work is Worship
● Serving People is Serving GOD
● Annadan is Mahadan
● Time is Money
● The Descendents of Dabbawala were the
warriors in the army of Chatrapati Shivaji
Maharaj

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Presented By Amrit, Prasun, Fateh & Padmini
 Case

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Presented By Amrit, Prasun, Fateh & Padmini
 SWOT
● Simplicity

WEAKNESS
STRENGTHS

● Dependability on Locals
● Coordination
● Funds for Association
● Time Management
● Limited Access to
● Low Operating Cost
Education
● Customer Satsifaction
OPPORTUNITITES

THREATS
● Wide range of Publicity ● Fast food
● Catering ● Change in Timings

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Presented By Amrit, Prasun, Fateh & Padmini
THANK YOU