“In the name of ALLAH, most Gracious, most Compassionat”

INTERNSHIP REPORT ON PTCL

Pakistan Telecommunication Company Limited,

PREPARED BY
Fakher Ahmad Kaleem
(BP-ELT-09-28)

B-TECH (pass) Electronics

SESSION 2009-2010

GOVT COLLEGE OF TECHNOLOGY

MULTAN
 Table of Content
Preface
Acknowledgment

Overview of organization
Introduction
Brief history
Main office
Technical & operational network

Services of PTCL
Services for customers
Value added services

Brief on my internship work

Exchange Overview
Customer care & customer services department
Modulation Techniques

Recommendations

Conclusions
 PREFACE
This report is the part of our B-TECH program. This report has been

written to know how big organizations like PTCL manage their teams to

achieve their common goals. In the first phase of the report there is the

general introduction about the company and then different terms have been

explained, then the mission, values, different services and different strategies

of the organization have been explained. In the end most important my

experience while working in the PTCL as internee is explained

Author (Fakher)
 ACKNOWLEDGEMENT

In the name of Almighty Allah who is most merciful, and who give me
strength to write this internship report in a different way.

I extend my heartiest thanks to my seniors, colleagues, and subordinates who

assist me on every occasion to enable me to write this report.

My parents, classmates, friends come next in the list of those whom I have to
thank.
Internship Report

PAKISTAN TELECOMMUNICATION COMPANY LIMITED

(PTCL)

Established on January 1, 1996

INTRODUCTION
Ten year s into a new century, the telecom sector of world finds itself
at crossroads after changing itself almost beyond recognition over the
last 25 years. Privatization and competition are the order of the day, with a
majority of countries having adopted these policies to advance their telecom
sector.

So far PTCL is the sole land line service provider of Pakistan. PTCL is
the giant of Pakistan telecommunication industry and enjoying the monopoly.
This part of the report contains a brief introduction of PTCL.

BRIEF HISTORY
Welcome to the modern age, of telecommunication, which have become
complementary to our lives? Pakistan Telecommunication Company Limited
from the humble beginnings of posts & Telegraph Department in 1947 and
establishment of Pakistan Telephone & Telegraph Department in 1962, to
this very day, PTCL is a story of commitment and vision.

Pakistan Telecommunication Corporation (PTC) set sails for its voyage of

glory In December 1990, taking over operations and functions from
Pakistan Telephone and Telegraph Department under Pakistan
Telecommunication Corporation Act 1991.

MAIN OFFICE
The Head Office of Pakistan Telecommunication Company Limited is
situated in Sector G-8/4, Islamabad, which is headed by the “President”
Besides.

Technical & Operational Network

Pakistan telecommunication Corporation under the Act 1996, Pakistan
Telecommunication Authority (PTA) issued a license to Pakistan
Telecommunication Company Limited for the provision of telecom
services within Pakistan to private sector and the general public as the
Federal Government may determine and during the exclusivity period of
the Pakistan Telecommunication Company Limited (PTCL) specified in
above- mentioned Act.

Switching Technology

There are 7 different kinds of switching technologies currently

operational in PTCL network.

Alcatel

Siemens

NEC

Erricsson

Huawi

J.S telecom
ZTE

SERVICES OF PTCL
Services for consumers

(1)New Telephone Connections

(2)Value Added Services

(3)CLI (Caller’s Line Identification)

(4)PREPAID CALLING CARDS

(5)E-BILL PAYMENT

(6)DIGITAL FACILITIES

(7)PTCL offers a variety of features to digital exchange customers like:-

1 Hotline
2 Abbreviated Dialing.
3 Call Waiting
4 Don’t Disturb
5 Call Transfer on (a) Busy (b) No Reply (c) Immediate
6 Wake up call
7 Absent Subscriber
8 Code Barring
(8)Prepayment Telephony Services (PPT)

(9)Target market

BRIEF ON MY INTERNSHIP WORK

During my internship at PTCL I worked in following department of

PTCL

CUSTOMER CARE & CUSTOMER SERVICES DEPARTMENT

PTCL has established its Customer Services Department at different levels the
overview of the said department is as follows.

Corporate Customer Care Center Operation Region Level

Customer Services Centers Tehsil Level
Toll Free Help Lines for Complaint & Enquiry

Now we briefly introduce the functions of these:

Corporate Customer Care Center

To facilitate Corporate Customers PTCL has established Corporate
Customer Care Centers at all Operation Regional Head Quarter Level, in
all the meager cities country wide. The Corporate Customers can get their
problems resolved under one roof in a one window environment by dialing
UAN 111-20 20 2. The Customer Relation Officers register the complaints
& forward these to the related office.
Customer Services Centers
To facilitate consumers PTCL has established Customer Services Centers
at all Tehsil Level cities/o ff ices. Here the consumers can use Fax Facility,
Voice Telephony for Local/NWD/ISD dialing. On divisional Offices Level
duplicate phone bills may also be obtained fro m C.S. C’s.

Toll Free Help Lines

PTCL offers state-o f-the-art call center network to its all type of valued
customers for convenient frequently asked Questions, Complaints regarding
their services, T/No enquiry. The following three Toll Free T/Numbers are
available for this purpose.

(a) 1236 (Service Activation)

(b) 17 (Telephone Directory)

(c) 18 (Land Line Complaints)

Computerized Fault Management System

This feature of PTCL improved network & is being used to register & rectify
Land Line Faults in a computerized way. This system was working in few
cities but now it is available all over the Pakistan.

Optical Fiber Junction Access Network

To further support the launch of new ser vices the optical fiber junction
access network has been in implementation phase. This system further
supports the upcoming project of PTCL WLL (wireless local loop), Broad
Band Services & IP
 EXCHANGE OVERVIEW

An exchange is consists of following important parts

Network Equipment

MSU (Main Switching Unit)

MDF (Main Distribution Farm)

RLU (Remote Logic Unit)

MAIN AC SUPPLY

GENERATOR

DC BATTERY

MEDIA (Micro Wave or Optic fiber)

MADOLATION TECHNIQUE

PCM (Pulls Code Modulation) Landline

CDMA (Code Division Multiple Access) V-Phone

 PRODUCTS OF PTCL

PSTN
(Public Switch Telephone Network)

V PHONE
Over the mountains and across the plains; in deserts and through cities, Vfone is
the country’s largest WLL network.

EVO Wireless Broadband

PTCL EVO is Pakistan’s fastest 3G Wireless Broadband internet which offers its
customers – “superior 3G internet experience”. With flexibility to roam freely like
never before, in 99 cities Nationwide, Evo Wireless Broadband is enabling the
wireless broadband revolution in Pakistan in its true sense.

BROADBAND WiFi
PTCL has launched a Broadband WiFi Service to its fixed line Broadband that
gives users the access to use broadband service any where with in a house.

PTCL Smart TV
PTCL SMART TV Using its state of the art Broadband network, PTCL entered
the media sector on 14th August 2008, by launching a digital interactive television
service for the first time in Pakistan. Employing the IPTV (Internet Protocol TV)
technology, PTCL brought Pakistan in the list of a few countries across the globe
that offers this state of the art interactive TV service to its subscribers.

PTCL BROADBAND
PTCL Broadband is the largest and the fastest growing Broadband service in
Pakistan.  Since its launch on 19th May 2007, PTCL has acquired  432,821
Broadband customers in over  414 cities and towns across Pakistan, leading the
proliferation and awareness of Broadband services across Pakistan
 RECOMMENDATIONS
The Human Resources should take less time in recruitment and training
the staff.

Highly qualified & trained staff may be deputed in HR department

During the training by Human Resource Department the ethical values should
be more emphasized.

Adopted by other competitors will enhance the performance

Pay packages may be revised in the light of profit earned by the Organization.

CONCLUSIONS:
No doubt PTCL is enjoying monopoly but the time is came when competition
will force company to change its policies to become favorite telecom
service provider in the market & keep its current place & customer base.
The actual working substances are the human beings. Human Resource
manager should be well versed and confident in his field. He should be
humane, well natured and have go face reading capabilities. All this ensures
success
“Victory is not everything, but the way of fighting is”

LOVE FOR ALL HATRED FOR NONE

PREPAID BY: FAKHER AHMAD KALEEM