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MEDICAL INCIDENT

EMERGENCY CALL

SEND TO IVR
QUEUE

NO

CALL
CENTER
ANSWER CALL
OR NOT

ANSWER CALL

SEND TO
DISPATCHER

YES
NO

IS REQUIRED AMBULANCE YES IS


AVAILABLE AMBULANCE
BUSY

NO

AMBULANCE CHOSE CLOSE DISTANCE


ARRIVE AND DISPATCH
AMBULANCE TO PATIENT

FIRST-AID TRAINED FIRST-AID TRAINED


PARAMEDIC PROVIDE
PARAMEDIC TRANSFER
MEDICAL SERVICE IN
THE PATIENT TO AMBULANCE
AMBULANCE

AMBULANCE SEND THE


PATIENT TO NEAREST
HOSPITAL

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