MCSA

Managing
M anagging aand
nd Maintaining a Microsoft Windows Server
verr 20
2003
20003
Environment
Enviroonm (Exam 70-290)
Implementing,
Im
Imp
m l Managing, and Maintaining a Microsoft
roossoft
Windows Server 2003 Network Infrastructure ((Exam
W Exam 7070-291)
70--29
Implementing and Managing Microsoft E
Exchange
xchange
ange Se
Server
Ser
r 2003
(Exam 70-284)

50 Cragwood R Rd,
d, S
Suite
uit
itee 350
South Plainfield,
nfi
field, N
NJJ 0
07080
7

Victoria Commons,
ons, 613 Hop
Hope Rd Building #5,
H
Eatontown,
E atonttown NJ 07724

130 Clinton Rd,

Fairfield, NJ 07004
Fai
MCSA&MCSE: 70-290/70-291: Win Server 2003 Environment/Network Infrastructure, 70-284: Exchange
ange S
Server
e Syllabus

Avtech Institute of Technology Course

Instructor:
Course Duration:
Date/Time:
Training Location:

Course: NEPE 105 (Exam 70-290))

Text / Lab Books:
MCSA/MCSE Self-Paced Training K
Kit
it ((Exam
Exam 70
70-290): Managing and Maintaining a
70-290
Microsoft ® Windows ServerTM 2003 Env
Environment
E nviironme
Dan Holme and Orin Thomas
om
mas
ISBN 0-7356-1437-7
-7

Course Description
es ipti
In this course
rsse sstudents
tud
udeents wi
will
ill lea
llean
ea to manage and maintain a Microsoft Windows Server 2003
Environment.
nm
ment. T This
his ccourse
ourse aids in the preparation for the Microsoft Exam 70-290

Learning
arnin OObjectives
bj
11.0
.0 Introducing
Int
nttrodu
du Microsoft Windows Server 2003
11.1.
.1. D
Define members of the Windows Server 2003 Family and the variousouus W
Windows
indow
ndows S
nd Server
2003 editions. Identify how to install and configure Windows
w Se
Server
erver 2003 aand
nd Active
Directory.

2.0 Administering Microsoft Windows Server 2003

2.1. Understand basic functions of the Microsoft Management
anagem ment Consol
Console
C l such as building a
customized MMC and various console optionsonns tthat
hat ca
can be uused
sed
e to build and save
consoles.
2.2. Manage computers remotely with thee MM MMC C and seset
et up tthe Snap-In for remote use.
Enable and configure remote desktop toop fo
ffor
or aadministration
dministrrati and establish a remote
desktop connection. Understand nd hhow
oww ttoo co
cconfigure
onfigu
gurre the remote desktop client and
how to troubleshoot terminall sservices.
ervice
cess.
2.3. Identify how to make a request
equ
quest ffor
or rremote
emote assistance and practice using remote
assistance through Windows
iinndows M
Messenger.
essennger

3.0 User Accountss

3.1. Create andd m
manage
anage uuser
ser obj
objects
b eec with active directory users and computers. Create
bj
multiplee user ob
objects
bjec
ectts uutilizing
tilizi user object templates and importing user objects using

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MCSA&MCSE: 70-290/70-291: Win Server 2003 Environment/Network Infrastructure, 70-284: Exchange
ange S
Server
e Syllabus

CSVDE. Understand how to use active directory Command-Line

andd-Line Too
Tools.
T oolls.
oo
3.2. Manage profiles such as user profiles, local profiles and roaming
oamin
ing uuser
ser pprofiles.
ro
Create a preconfigured user and group profile. Configure
gure a m
gu mandatory
andat
datory profile and
become familiar with managing all profiles.
3.3. Secure authentication with policies. Audit andd aadminister
dministe
ste
ter uuser
ser authentication and
practice how to secure and troubleshoot aauthentication
uthentica
cattion w
when
he necessary.
hen
he

4.0 Group Accounts

4.1. Understand group types such as Gr Group
roup S Scope,
cope, GGroup
r Conversation and Special
Identities. Practice how to change
hannge tthe
he ggroup
roup ttype and scope. Identify how to manage
group accounts by creatingg a ssecurity
ecurit y ggroup
ecu roup and modifying group membership. Identify
domain groups to whichh a uuser
ser bbelongs.
elon
o ngs
4.2. Use automation too mmanage
anage ggroup
roup acaccounts using LDIFDE. Create groups with DSADD
and modify groups
oup
upss w
with
ith D
DSMOD.
SMOD Practice using LDIFDE to manage group accounts.

5.0 Computer
er A
Accounts
cco
cc
ccounts
5.1. Create
eatte ccomputer
omputerr accou
accounts and understand the difference between the computers
acc
container
cont ntaainer vvs.
s. OUs
OUs. Practice joining a computer to an active directory domain.
5.2.
.2.
2. Manage ccomputer
o mput object permissions and configure computer properties. Identify
enntify hhow
ow
ttoo ffind
ind an
and
nd cconnect to objects in Active Directory and practice how to manage
nagee ccomputer
omputeer
accounts.
acco
acc ounts.

66.0
.0 Files
Fil and Folders
66.1.
1. Understand how to set up shared folders by sharing and managing naaging
ng a sshared
harred ffolder.
ol
Configure share permissions and manage user sessions and nd oopen
pen ffiles.
iles.
6.2. Configure file system permissions and understand what hat is m
meant
eant bbyy ““Inheritance”.
Inh
Define effective permissions and resource ownership. hip. Practice
P cconfiguring
o nf file system
permissions.
6.3. Configure and enable audit settings and examine
ami
minne ssecurity
mi ecuurit
ec i y log
logs. Administer Internet
information services and identify how too iinstall
nstall II
IISS 66.0.
.0. AAdminister the web
environment and manage web and FTP TPP si
ssites.
ites. Bec
Become
ecoome familiar with securing files on
IIS.

7.0 Backing up Data

7.1. Understand the fundamentals entals of bbacking
ackking up data. Use the back up utility to determine a
ac
backup strategy. Identify
deeenntify hhow
ow ttoo com
combine
mb various backup types and practice performing
different backup
kup typ
types.
y es.
7.2. Understand ho how
ow ttoo re
restore
estore
ree ddat
data
ta using the backup utility and become familiar with the
various restore
esttore ooptions
ptions pprovided.
rovid i Understand the advanced features that can be used
when pperforming
erfo
f rming a bbackup ackup
ackup and restore such as the use of VSS.

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MCSA&MCSE: 70-290/70-291: Win Server 2003 Environment/Network Infrastructure, 70-284: Exchange
ange S
Server
e Syllabus

7.3. Understand how to secure a backup and manage media. Bec

Become
ecoome fami
ffamiliar
fa mili
mi liaar w
with
i a range
of backup options and how to use the ntbackup command.. S
Schedule
chedule bbackup
acckup jobs and
shadow copies of shared folders.

8.0 Printers
8.1. Understand the use and the purpose of the hee W
Windows
inndows S Server
errve
ver 2003 Printer Model.
Identify how to install a printer on Windows inndoows S Server
erveer 2003
2003. Configure printer properties
and connect Clients to printers. Practiceracctice iinstalling
nsttalling aand
nd configuring a printer.
8.2. Become familiar with using advanceddvance cedd pprinter
rinter cconfiguration
o nf properties. Manage printer
properties and set up a printer er po
pool.
ool. C Configure
onfigugurre multiple logical printers for a single
printer. Understand how Wi Windows
indows S Server
erver 2003 printers are integrated with Active
Directory. Understand how w IInternet
nternetet pprinting
ri is utilized.
8.3. Understand how too m maintain,
aintain, mmonitor
o nito and troubleshoot a printer. Understand how to set
up a printer, create
eatte pprinter
ea rinter uuse
se ggroups,
r assign permissions to the printers and configure a
performancee log. B Become
ecoome ffamiliar
ec a with changing printer drivers.

9.0 Maintaining
taainingg tthe
he Opera
Operating System
O
9.1. Unde
Understand
derstand tthe
he usee and purpose of Software Update Services. Identify how to install nsttall
SUS
S US onn a W
Windows
indo Server 2003 computer and determine how to configure and ndd
aadminister
dministter S
SUS.
U Configure automatic updates through group policy. Understand ersttand hhowow ttoo
ttroubleshoot,
roublessho backup and recover SUS.
9.2. D Download
ownl and extract service packs. Deploy service packs with group po ppolicy.
oli
liccy.
Administrator
A ddm software licenses and obtain a client access license. U
Understand
nderstand w what
ha is
meant by “Per-Server, Per-Device or Per-User licensing”. Administer nister si
ssite
ite li
licensing
lice
ce
cen and
configure automatic updates.

10.0 Managing Hardware Devices and Drivers

10.1. Become familiar with installing hardware devices ces andd drivers.
dr IIdentify
d the use of the
Device Manager and driver signing options. D Determine
etermine hhow
ow tto update, roll back and
ow
uninstall drivers. Practice using configuring
guring
ng ddevices
evices ssuch
uch aas Resource Configuration,
Control Panel and Device Configurationioon tools.
10.2. Troubleshoot hardware devices andd drdrivers
rivers whenn rec
recovering
ec from device disaster.

11.0 Managing Microsoft Windows

ws S
Server
erver 2003 D
Disk
i Storage
11.1. Define the various type ooff ddiskiskk sstorage
torage ooptions
pti and methods to be used such as physical
disks, logical volumes, s, mmounted
ount
n ed vvolumes,
olum fault tolerance, separation of data and the use
of basic and dynamic
ammiic ddisks.
m isks.
11.2. Manage and confi
configure
f gu
gurre ddisk
disks
ks aand
nd volumes. Identify how to extend volumes, move disks
between servers
errvers aand
nd cconvert
onve
ver
ert ddisk storage. Perform disk management tasks from the
commandandd pprompt.
rompt.

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MCSA&MCSE: 70-290/70-291: Win Server 2003 Environment/Network Infrastructure, 70-284: Exchange
ange S
Server
e Syllabus

11.3. Main disk storage volumes by using CHKDSK, disk defragmenter

f aggmenterr aand
fr nd ddisk
isk quotas.
Implement disk fault tolerance as well as striped, mirrored
ed an
aand
nd R
RAID-5
AID-5
D-55 volumes.
Determine what the differences are between mirroredd vvolumes
o lumes aandnd R
RAID-5 volumes.
Create fault tolerance for the system volume and ppractice
rac
acttice pplanning
lann
nniing RAID configuration.

12.0 Monitoring Microsoft Windows Server 200

20033
12.1. Understand the use and purpose of the he Ev
Event
E vent V Viewer.
iew
wer. IIdentify the logs available in
Event Viewer and identify how too cconfigure
onfigu
guree eevent
vent vi
viewer logs. Practice event
monitoring.
12.2. Configure system monitor and iidentify
dent ify tthe
he ddecisions
e about objects and counters using
the performance console.
12.3. Understand the featuress uused
sed wwithin
ithin
hin TTask Manager such as the functions that can be
performed using tthe
he A Applications
pplica
catiions ttab, Processes tab, Performance tab, Networking tab
and Users tab..
12.4. Use the WM
WMIMI even
event
nt llogging
ogging provider and understand WMI works. Use WMIC in
monitoring
oring aand
nd pract
nd practice
tice using WMI data from Event Viewer.

13.0 Recovering
ecov oveering ffrom
ov rom S System
y Failure
13.1.
.1.
1. U
Understand
ndders
rsstand tthe
he various methods of recovery options used for recovering from m ssystem
ystem
ffailure.
ailure. U Understand
Unnd the system state and the system state on a domain controller.
n rooll
nt lleer.
IIdentify
dent iffy hhow to use the automated system recovery and become familiar
miliar w
with
ith th
the
he
rrecover console.
recov

Course:
Cou NEPE 106 (Exam 70-291)

Text / Lab Books:

MCSA/MCSE Self-Paced Training Kit (Exam m 7070-291):

70-
-291
291)): Imp
Implementing,
m le Managing, and
® TM
Maintaining a Microsoft Windows Server 200
20033 N
Network
etwo
work IInfrastructure
nfrast
J. C. Mackin and Ian McLean
ISBN 0-7356-1439-3

Course Description
In this course students will lean
eann ttoo iimplement,
ea mplemennt, manage and maintain a Microsoft Windows
Server 2003 network. Thishis ccourse
oursee aaids
ou ids iinn th
the preparation for the Microsoft Exam 70-291:
Implementing, Managing,
ging
ng, andd Ma
Maintaining
M
Maint taining a Microsoft Windows Server 2003 Network
certification exam.

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MCSA&MCSE: 70-290/70-291: Win Server 2003 Environment/Network Infrastructure, 70-284: Exchange
ange S
Server
e Syllabus

Learning Objectives
1.0 Understanding Windows Server 2003
1.1. Understand the purpose of a network infrastructure
uctturee aand
nd ddefine
efi
f ne w
what
h a network
infrastructure does. Analyze Windows Server rverr 2003 NetNetworks.
Ne
Networks Network with default
components in Windows Server 2003. U Understand
nderstaand hhowow to view networks and become
familiar with default networking andd w
workgroups.
orrkg
kgrroup
ups.
s. UUnderstand
nd how Windows Server
2003 uses routing.
1.2. Extend a Windows Server 2003 nnetwork
etworrk iinfrastructure
nfrastr by adding components to a
connection as well as installing
ng W
Windows
ind
ndoows nnetworking
et components. Add active directory
to a windows infrastructure.
e.

2.0 Understand TCP/IP

P
2.1. Understand andnd eexplore
xplore thtthe
he llayers
aye of the TCP/IP model. Understand and examine how
IP addresses
es use pri
private
ivate aand
nd pub
public addressing methods. Understand the structure of an
IP address
ess an
and
nd exp
eexplain
x lain tthe
h use of subnet masks and default gateways. Practice workingg
withh O
Octet
ctet N
Notations.
otat
ations
on
2.2. U
Understand
ndersstand tthe
he pu
purpose of subnetting and supernetting IP networks. Estimate
ssubnet
u et ad
ubn address
ddress ranges and summarize routes through supernetting. Practice wor
working
rking
with
w ith subn
subnet
ubnett masks and subnets using classless interdomain routing and variable-
iab
a le-
e-
llength
ength ssubnet
ubn masks.

33.0
.0 Mon
Monitoring
nit
it and Troubleshooting TCP/IP Connections
33.1.
.1. Understand the use of the network monitor and explore its components.
poonents. U Understand
nders
how it works and practice using the network monitor to analyze
naalyze ttraffic.
raffic.
3.2. Troubleshoot faulty TCP/IP connections and configure it as rrequired.
equ
quiired. P
Perform
e
network diagnostics and troubleshoot connections usin
using
ing commo
common on ccommand
om such as
ping, pathping and tracert. Troubleshoot using the
he ARPP ttool
oo and ppractice
ool r running
network diagnostics and netdiag command.

4.0 Configuring DNS Servers and Clients

4.1. Understand the purpose of name resolution sol
olut ion iinn Win
olu Windows
ndo Server 2003 and compare DNS
and NetBIOS. Determine how too ddisable issable
bllee N
bl NetBIOS
etBIOS and practice how to capture name
resolution traffic.
4.2. Determine how DNS is us used
sed in W Windows
ind
ndoows S Server 2003 and explore its uses and its
components. Understand and hhowow a DNDNS S qu
query and caching works. Install and configure a
DSN Server and det determine
termi
minne tthehe vvarious
ario types associated with it. Create resource records
and clear the DNS se server
erver
err cac
cache.
che.
4.3. Configure DDNS
NS cclient
lient ssettings
ettin
inggs and dynamic update options. Understand the default client
update behavi
behavior
ior ttool
ool aand
nd con
configure TCP/IP setting for DNS clients. Practice configuring a

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MCSA&MCSE: 70-290/70-291: Win Server 2003 Environment/Network Infrastructure, 70-284: Exchange
ange S
Server
e Syllabus

primary DNS suffix and configuring a DNS server to perform

orm
m rrecursion.
ecursio
ion.

5.0 Maintaining a Network Infrastructure

5.1. Explore DNS server properties and compare NetBIOS etBIOS aand nd DN
DNSS nname resolution traffic.
Verify SRV resource records for active directory
ctoory iinn DN
DNS,
DNS S, Ex
Explore
E xpl DNS zone properties
and practice deploying a secondary DNS S sserver.
erveer. CConfigure
onfigu
gurre advanced DNS server
properties and tune advanced server op
options.
ptioons. CCreate
rea
eatte a zzone
o delegation.
5.2. Understand the purpose of stub zones
oness aand
nd bec
become
co me ffamiliar
ami with the benefits of stub zone
and know when to use it. Practice
actice ddeploying
eplo ying a S Stub
tub zone.

6.0 Monitoring and Troubleshooting

ootting DN
oo DNS
S
6.1. Identify how to use the DN
DNS S ttroubleshooting
roub
ubllesh
eh tools to query DNS with nslookup and
view the DNS events
ents llog.
o g. U
Use
se rreplication
epli monitor feature on DNS monitoring tool and
monitor DNS peperformance
erformance w with
ith system monitor.

7.0 Configuring
ng D
DHCP
HC Serv
HCP Servers
vers and Clients
7.1. Understand
deerstand tthehe bbenefits
enefi
n f t of DHCP. Install the DHCP server service, authorize the server,erverr,
configure
connffiigu
gurre aand
nd activ
activate scopes, assign DHCP options configure the client and verifyriffy tthe
he
configuration.
confif guraraation.
77.2.
2. M
Manage
anage a DH DHCP in Windows Networks from a command line and change ge thee DHDHCP
DHC CP
sserver
erver sstatus.
ta Connect clients to a remote DHCP server, change addressing
essing
ng ooff a sub
subnet,
ubnnet,
backk up the server database and compact a DHCP server. Create a new
bac w sup
ssuperscope.
upeerscope.

88.0
.0 M
Monitoring and Troubleshooting DHCP
88.1. Understand how clients obtain configuration and analyze DH
DHCP
DHC CP m messages.
essages Monitor and
explore DHCP audit logging and understand DHCP server rver llog
og ffile
ile fformat.
orma
8.2. Troubleshoot DHCP and verify the client and server
er cconfiguration.
onf guraat ion. R
onfi Reconcile the DHCP
database.

9.0 Routing with Windows Server 2003

9.1. Understand how why and how routingg aand nd remotee acce
access is used. Configure routing and
acces
remote access service properties and nd m
manage
anage ggeneral
eneeral IP routing properties. Work with
routing tables, explore LAN routing uting sscenarios
cena
narios aand
na nd understand static routes as well as
design considerations for a st static
tatic rroute.
oute. Ena
Enable
ab and configure routing and remote access.
abl
ab
9.2. Configure demand-dial interfaces
nterfac
f es aandnd ddeploy
epl a demand-dial router-to-router
configuration. Troubleshoot
leeshoot ddemand-dial
emandd-di routing.
9.3. Understand the purppurpose
pose
oses off N
NAT.
AT. In Install, configure and troubleshoot NAT. Understand
the uses of routing
uuttingg pr
protocols
rotococo
cols aand
nd understand how it works. Configure RIP and
understandd DH
DHCP
DHC CP rrelay
elay agent
agent.
enn Understand the use of packet filters and configure packet
filters when requ
required.
uired.

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MCSA&MCSE: 70-290/70-291: Win Server 2003 Environment/Network Infrastructure, 70-284: Exchange
ange S
Server
e Syllabus

10.0 Configuring and Managing Remote Access

10.1. Configure remote access connections by using dial-up ne networking
etworkin
king aand
nd remote access
client addressing. Configure remote access authentication
hen icacatt ion aand
nd ppractice
rac creating a dial-up
access server.
10.2. Configure dial-in properties of a user acco account
ount aand
nd uunderstand
nderrst
stan remote access policies.
Explore remote access authorization sc scenarios
cennarios aand
ndd ttroubleshoot
roubl remote access
connections. Configure access beyond yonnd tthe
he re
remote
emote acce
access server and mange remote
access clients. Practice deploying
ying reremote
emote acce
access.
access
ss
10.3. Understand virtual private networks
etwoorks aandnd ttroubleshoot
roub
ubl remote access and router-to-router
VPNs. Configure various PN N ttypes.
ypes.
10.4. Deploy the Internet Authentication
hent ication S Service
erv and explore RADIUS server scenarios and
RADIUS proxy scenarios.
cennarrios. D
ce Deploy
epplo y IIAS as a RADIUS server.

11.0 Managing Networ

Network
rk S
Security
ecu
ecurity
11.1. Understand and tthehe use off nnetwork
he etw security protocols. Use security templates to
administrator
nistrattor ne
network
etwork
w security and understand the network security template settings gs
thathatt aaffect
ffec
ffect a networ
networkrk security. Apply the Principle of Least Privilege rule and practice
acttice
ac
ccreating
reatingg aandnd uusing
sin the security and configuration and analysis console.
11.2.
2. MMonitor
onitor tthe
hhee nnetwork protocol security and understand IPSec as well as thee neg negotiating
gotiat ing
pprocess.
rocecess.. DDefine the meaning of “Kerberos” and understand its use. Practice actice
ce uusing
sing
ng
nnetwork
ne
etwork security protocols.
11.3.
11.
11.3. T Troubleshoot
r the network protocol security and determine how to ma make
ake tthe
he IIPSec
he PSec
PS ec ppolicy
work. Determine whether the IPSec blocking rules are working. D Determine
eterrmi
minne wh
whether
w
Kerberos is being used for authentication. Practice troubleshooting
esshooting IIPSec
PSec w
PS with
i IPSec
Monitor and troubleshooting logon issues with networkk m monitor.
onitor. U Understand
nders how to use
event logs for troubleshooting. Service and exploree RA RADIUS
RADIUS S sserver
erver scenarios and
RADIUS proxy scenarios.

12.0 Maintaining a Network Infrastructure

12.1. Monitor network performance with networking tw
working tabb iinn T
Task
a Manager. Determine
performance console differences. Mo Monitor
Mon nitor nnetwork
etworrk tr
traffic
r with the command netstat and
understand how Windows Serverr 2003 uuses ses ““Lite”
Lite” and “full” network monitor tools.
12.2. Troubleshoot Internet connectivity
ctivit y bbyy identi
identifying
tify
ti f i the specific networking issue and
verifying the computer’s nnetwork
etwoork ssettings.
ettings. Understand how to bridge multiple networks
and practice verifying
ng tthe
he cconfiguration
onfif gurrat ion of DNS forwarding.
12.3. Troubleshoot server
verr sservi
services
e ices bbyy ddiagnosing
iag and resolving issues related to service
dependency. Use serservice
rvice
ce rec
recovery
ecoover options to diagnose and resolve service-related issues
and practice
ce cconfiguring
onfigu
gurring serv
services.
erv
rvi

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MCSA&MCSE: 70-290/70-291: Win Server 2003 Environment/Network Infrastructure, 70-284: Exchange
ange S
Server
e Syllabus

Course: NEPE 110 (Exam 70-284)

Text / Lab Books :

MCSA/MCSE Implementing and Managing Exchange
ge S
Server
erverr 2003 Exa
Exam 70-284
E
Will Willis & Ian McLean
Microsoft Press
ISBN-13:978-0-7356-1899-2
ISBN-10: 0-7356-1899-2

Course Description
In this course students w
will
ill llean
eann ttoo iimplement
ea mplem and manage a Microsoft Exchange Server 2003
Environment. This course
oursee aaids
ids iinn th
tthe
he ppreparation
r for the Microsoft Exam 70-284: Implementing
and Managing a Mi Microsoft
icrosoft
cr f Ex Exchange
E xchang Server 2003 certification exam.

Learningg Obj
Objectives
tiv
1.0 M
Microsoft
icrosoft
f EExchange
xchan Server 2003 and active Directory
11.1.
1. D
Define
efine wwhat
hatt active directory is, its hierarchical structured database and itss use ac
across
acr
ross
ddomains.
omains Define the operative masters associated and understand how w thee sschema
chhemaa iiss
related
rel
ellated to active directory.

22.0
.0 P
Preparing
r MS Exchange Server 2003 Infrastructure
22.1. Install Windows Exchange Server 2003 and identify the requirements
equirements aand nd ccomponents
which must be installed and enabled to support the installation.
tallatt ion. P
Prepare
repare forest, domain
preps and understand the groups associated with it. P Perform
erf rm aann iinstallation
erfo nstall of Exchange
Server 2003 into a new organization. Create a ffifile
ile fo
fforr uunattended
nattended
att d Setup and perform an
unattended installation of Exchange Server 2003
2003.. R Remove
emove aann exchange server from an
organization and understand the pre-requisites
uiisites tth
that
hat mmust
ust be met.

3.0 Configuring a Microsoft Exchange Se

Server
ervver 20
er 2003 In
Infrastructure
nfra
3.1. Identify which services rely on ea
each
eac
ch oother
ther
hheer aand
nd iidentify
de how authority can be delegated to
security groups. Add and remove
move Ex
Exchange
E xchange gee 2003 components by re-running Setup and
changing the installed components.
mponeents.
3.2. Define and enable andnd m manage
anage aadministrative
dmi
minnist and routing groups in Exchange
System Manager.. U Understand
nderst
nde
d tand hhow ow mi
mixed mode native mode is used and how it
affects administrative
strat
a ivee aand
ndd rrou
routing
uting groups
3.3. Identify how
ow
w tthe
he ffront-end
ront-end and
nd back-end server architecture affects the mail and
folder access to uusers.
sers.

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4.0 Coexistence with Microsoft Exchange Server 5.5

4.1. Identify how ADC is used and its relation between Active ivve D
Directory
irect
ectory aand Exchange
Server 5.5 Install the ADC and recognize whichh us user
err acc
accounts
accouunts aare
re tto be used to install
the ADC. Configure directory synchronization ionn uusing
sing A ADCDC ttools
ool configure advanced
connection agreements.
4.2. Install Exchange Server 2003 into an exiexisting
ist ing Ex
Exchange
E xchange S Server 5.5 organization.
4.3. Troubleshoot connectivity betweenn AActive
ctive D Directory
irectory aand exchange Server 5.5 by merging
duplicate accounts and troubleshooting
hootin
ing AADCDC aandnd sisite replication service to resolve
replication problems and connection
nnecttion aagreement
greeement issues.

5.0 Migrating from MS Exchange

ange S
Server
erver
er aand
nd Other Mail Systems
5.1. Perform an upgrade de ffrom
roo m aann eexisting
xiist in Exchange Server and migrate all its resources to
the new server. r.
5.2. Configure Ex
E
Exchange eS Server
erver 2003 to coexist with other messaging systems by installing
connectors
tors ffo
for
or Lotus
L Notes
N ot and X.400 and the requirements associated with it. Migratee
from
m oone
ne m
messaging
essagging
ing ssystem to another.

6.0 Installing
nstalling M
MSSE
Exchange
xch Server 2003 Clusters
6.1.
1. IIdentify
dentify
f wwhat
hhaa is required to use clustering technologies and define the twoo techn
technologies
hnoo log
ogiies
tthat
hat eexist
xist in Windows Server 2003. Install Exchange Server in a clustered ered eenvironment.
nvir
nv i onment.
6.2. Cre
Create
Creata an Exchange Server 2003 Virtual Server and mange Exchange Se
Server
erve
ver 22003
0033
00
ccluster.
l Create a fail back policy.
66.3.
3. Install Exchange Server 2003 in a Front-End and Back-End co
configuration.
onffiigu
gurration.
Understand which servers work best with Network load balancing
alancing aandnd CCluster
lust
Service and identify the guidelines related to them.

7.0 Managing Recipient Objects and Address Lists

7.1. Configure recipient objects such as recipientt ttypes ypes aand
nd man
manage
nag mailboxes and mail-
enabled groups. Identify the use of the Ex Exchange
E xchange Ta Task
T ask W
Wizard.
iza Configure settings on
an individual user basis, such as storageagee lilimits,
limmit
i s, me
messaging
ess
ssaaging restrictions, forwarding
addresses and mailbox rights and ddefine
efi
f nnee tthe
he sy
ssystem
ystem
m ppolicies used to configure these
settings.
7.2. Create, modify and administer ter aaddress
ddrress lists
dd lists.
s. M Mange a Recipient Update Service and
work offline with address
ss llists.
ists. CCreate
reate aand nd apply recipient policies.

8.0 Public Folders

8.1. Define the usee of a pub
publiclicc fo
ffolder
lder and creating a public folders as well as configuring a
general purp
purpose
pose pub
public
publi
licc fo
ffolder
lder
der
er tree. Manage and enable email properties for public
folders.. Set st
storage
torage li
limits
limmits aand replication settings through a public store policy or

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through public folders. Move public folders within a public ffolder

o lder ttr
tree.
ree
ee..
8.2. Configure permissions through Exchange System Manager geer fo
ffor
or a pub
public
publi licc ffolder.
Configure email related properties and administrative rig
rights
ghts ttoo run
run uutilities
ti that set public
folder settings such as limits and replication.

9.0 Virtual Servers

9.1. Define the purpose of Exchange Server veer 2003 V Virtual
irtuual S
Servers
e and how it is used in a
Windows Clustering and network ba balancing
alancing Env
Environment.
E nviiron Define the server
requirements of POP3, IMAP4, 4, NN
NNTP,
NNT TP, H HTTP
TTP
TT P aand
nd SMTP virtual servers.
9.2. Configure virtual servers andd co configure
onfigu
gurre aadditional
ddit i virtual servers on both front-end and
back-end Exchange Server 2003 sservers. ervers. D Distinguish virtual servers by host name.
Limit and control connections
ectt ions aand
ec nd acc
access
acce e using authentication. Encrypt emails and
configure a virtuall sserver
ervver ttoo rrelay
ellay eemail
m for POP3 and IMAP4 clients. Identify the three
methods of user
err aauthentication.
uthent icacatt ion. Maintain a virtual server by viewing and managing
connected users
u onn aann IIMAP4
MAPAP4 virtual server.

10.0 SMTP
PPProtocol
rotoocol Confi
Configuration
C fg and Management
10.1. Manage
Mana nage S SMTP
MTP mes
message
s transfer support and define how SMTP and ESMTP are uused sed ttoo
iimplement
m leme
mp meent a cconnection.
onn Control Internet access with the use of additional SMTP MTP
vvirtual
irtuall sserver
ervver and connectors. Configure SMTP relays to restrict relay traffic. ffic.
ff
10.2.
10.
10.2. C Configure
onfigu
gurre incoming and outgoing connections on SMTP server and secure ecure ttraffic
raff
ffiic bbyy
uusing
sing aauthentication, encryption and reverse DNS lookup. Prevent or restrict esttrict oopen
pen
rrelaying
ela and restrict users and groups from sending and receiving email. mail. C Configure
onfigugurre
SMTP server to retrieve email in a queue from a remote SMTP server. erver. U Usese nnslookup
sloo
sl
and telnet utilities to identify message delivery failure.
10.3. Understand how Exchange Server 2003 supports connectivity ectiivit y ttoo oother
ther ssystems
y through
the configuration of SMTP. Override global defaults tss fo
fforr spec
specific
cific uusers
ser to support HTTP,
IMAP4, POP3, NNTP clients.

11.0 Microsoft Exchange Server 2003 Securityy

11.1. Understand how a firewall works and id identify
dentify
f the rrequirements
equire of strong firewall
protection. Configure Exchange Server erv
rverr 2003 to us
rv use
se R
RPC over HTTP. Download
antivirus software to protect against inst ccomputer
ompu
mputer vviruses
iru such as worms, Trojan horses and
prepare an antivirus strategy.
11.2. Identify the guidelines used ed sec
securing
ecuuring m mailboxes.
ailb Configure the junk email feature in
Outlook 2003 and enable ble cconnection
onnectiion ffiltering.
ilt Deploy digital signature and encryption
certificates.
11.3. Administer andd deleg
delegate
gate vvari
various
ious llevels of administrative control over administrative
groups to use
user
er aand
nd ssecurity
ecuurit
ec i y ggr
groups. Assign advanced security permissions by delegating
roles to userss aand
nd ggroups
roup
ups to grant local rights. Use Asdiedit.exe tool to configure

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advanced administrative settings.

11.4. Identify the services used by Exchange Server 2003. Disable
able
le sservices
ervices oonn Exchange
Server 2003 that are not required. Use Exchange System
em
mM Manager
anage
ager ttoo configure protocol
logging for HTTP virtual servers.

12.0 Backup and Restore

12.1. Understand how Exchange Server 2003 m manages
anages ddataata aand
n how transaction logs protect
your data. Identify how storage technologies
echn
hnoo log
ogiess aare
re uused.
sed Differentiate between the
different methods used to backk up ddata ata aand
nd tthe
he sstrategies
tr used to perform such backups.
Recover databases from disaster
asterr aand
nd bbackup
ackup
ac kup aand restore system state data. Perform a
trial restore to restore an entire
tiire nnetwork.
etwork.

13.0 Monitoring MS Exchange

xc ange S
Server
errver 2003
13.1. Understand how w ttoo pperform
erfoform ddaily
aily tasks using the logs generated by Event Viewer and its
performancee conso console,
o le, vvirtual
irtual sservers, and anti virus products. Check available disk
space onn volvolumes.
lumes.
m Use
U se ddiagnostic
ia logging function using Exchange System Manager.
Understand
errstandd tthe
he uuse
s of th
se the monitoring and status utility. Configure diagnostic levels andd
thehe m
monitor
onitor and sta status
at utility..
13.2.
2. S
Schedule
chedulle mmaintenance
ainte tasks and use performance and protocol logs to mange m mailbox
aillbo x
limits. U
lim Understand
ndder how to review and mange the badmail folder and postmaster mastter m mailbox
ailboo x
oonn a rregular
egu
gula basis. Monitor mailbox size log events using Event Viewer. er. U Use
se es
eseutil
seutil
aand
nd iisinteg
sin tools to defragment Exchange database and repair its integrity rityy sshould
hou
oulld aann
issue
is
ssu arise.

14.0
14 .0 Troubleshooting MS Exchange Server 2003
14.1. Troubleshoot the installation of Exchange Server 2003 an and
nd bbecome
ecome ffamiliar
ami
mili
li with
removing an Exchange Server 2003. Identify how too trouble ttroubleshoot
eshoot cconnectivity,
onn
migration and interoperability. Use support toolss suchh as as netdia
netdiag
ag aand dcdiag to check
network connectivity, DNS and Active Directory ory opoperation.
opeeratioon.
14.2. Troubleshoot Server health, data storage, clu clusters,
l steers, bbackup
ackup
ac kup an
and restore and understand
how to configure an alert.
14.3. Troubleshoot public, virtual servers,, ffr front
ont aand
nd back
back-end
k-en servers, and connectivity.
Restrict write and delete permissions ssiio ns oonn pub
public
publi
licc ffolders
o ld to create top level public folders
to select users and groups. Increase
ncrea
easse the rang
range
nge oof events written to event viewer by
ng
configuring diagnostic logging.gging.
14.4. Troubleshoot connectivityivvit y ac
across
acrross ffirewalls,
irewal permissions, and encryption and digital
signatures as well ass cchecking
heccking tthat
hat ememail is encrypted.
14.5. Troubleshoot technol
technologies
logie
ogiies th
og that
hat ssupport
up the Exchange Server such as the host resolution,
DNS, Activevee D
Directory
irec
ecttory issues
uees and network connectivity. Manage and analyze an ARP
packet.

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Prerequisite
Familiarity with PC & Windows OS

Contact Hours
______ Contact Hours (Lecture ___ Hours / Lab ____ H
Hours)
ours))

Semester Credit Hours

__________ semester credit hours

Teaching Strategies
A variety of teaching strategies m may
ay bbee uutilized
t ilize
zed in this course, including but not limited to,
lecture, discussion, written classroom
ssrroo
ss oomm eexercises,
xerc
rcis written lab exercises, performance based lab
exercises, demonstrations,, qquizzes
uizzze
zess aand
nd eexaminations.
xami Some quizzes may be entirely or contain
lab based components. A mi mid-course
midd-course aand nd end course examination will be given.

Method of Evaluating
va ing Stud
Students
Grade Distribution
buut ion
Class Attendance
ttenddance 10
Midd Te
Term
T erm 30
Finals
F inaals 50
Special
S pecial
all P
Projects
rojec Makeup projects 10
Total
Total 100%

Grading Policy

At the end of each course, each student is assigned a final grad

grade
de as
a fo
ffollows:
lloows:
Point Range Interpretation Grade
Grade Quality Points
90 – 100 Excellent A 4.0
80 – 89 Very Good B 3.0 – 3.9
70 – 79 Average C 2.0 – 2.9
60 – 69 Poor D 1.0 – 1.9
Below 60 Failure
illure F 0
N/A Withdrawal
Wit hdrawal W 0
N/A P
Pass
Pa P 0
N/A IIncomplete
nco mp
mple
let I 0

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A student earning a grade of D or above is considered to have passed

ssedd tthe
he ccourse
ouurse aand
nd is eligible to
pursue further studies. A student receiving a grade of F has faileded tthe
he ccourse.
ourse.
e A failed course
must be repeated and passed to meet Avtech Institute’s graduation
at ion rrequirements,
equirem
equ in addition to
an overall program GPA of 2.0.

Requirements for Successful Completion

p tion ooff the C
Course
At a minimum, students must achieve the following:
wiing:
A passing grade of D or above
Completion of all required examinations
ationns
Submission of all required lab exercises
rciises aand
nd pprojects
roj
oje and;
Adherence to the school attendance
daance ppolicy.
o y.
olicy

Equipment Needed
ed
Industry standard desktop
ktop
op ccomputer
omputer
er ffor
or lab exercises.
Equipment Breakdown
kdow
wn Lab ro
wn room
oo m
Videos and Pr
Projector
rojector

Library
rar Assignm
Assignments
To bee ddetermined
eterminedd bbyy the instructor.

Portfolio
Po tf lio A
tfo Assignment
Student
S tud
udeent pprogram
r outcome portfolios are required to demonstrate student ntt ccompetencies.
om
mppetencie In
cconjunction
onjunct with your course structure, please select a project/paper that bbest
est ddemonstrates
emonstra what
youu hhave learned in this course and add it to your program portfolio..

Course Policies
Disruptive Behavior
Disruptive behavior is an activity that interferes w with
it h llearning
earning andan teaching. Inappropriate
talking during class, surfing inappropriate website,
e,, tar
tardiness,
rdiness, ccheating,
heati alcohol or drug use, use
of cell phone, playing lout music during class, et
etc.
tc. all disrup
disrupt
rup
uptt tthe
he llearning process.
Copyright Infringement
Specific exemptions to copyright infringement
ngeement are
ng re m
made
ade ffor student use in the context of learning
activities. Graphic design students ooften
ften ddownload
ownload ad im
images from the Internet, or scan images
from publications. As long as tthishis w
work
ork iiss ffo
for
or educational purpose, and subject to faculty
permission, this is not a problem.
m.
Plagiarism
Faculty cannot toleratee the mi misrepresentation
isrep
eprese
r ent of work as the student’s own. This often involves
the use by one student
udeent oorr aanother
nother stud
student’s
tud design, whether voluntarily or involuntarily. In the
event that plagiarism
arism iiss eevident
vident and documented, all students involved in the conscious decision
to misrepresent
ennt w
work
ork mu
must
m st recei
receive
iv an F as the grade for the project. A second occurrence may

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MCSA&MCSE: 70-290/70-291: Win Server 2003 Environment/Network Infrastructure, 70-284: Exchange
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result in suspension for the rest of the quarter, and return to the school
choo
ooll oonly
nlyy aafter
fter a rreview by the
Academic Standards Committee.

Attendance
Attendance and Lateness
In education and the workplace, regular attendance ncce iiss nnecessary
eceess
ec ssaary if
if iindividuals are to excel. There
is a direct correlation between attendance andd aca
academic
ademi micc su
success.
ucc
cceess Attendance is mandatory. All
students must arrive on time and prepared to llearn
earrn att eac
ea eachh cclass
la session. At the faculty member’s
discretion, students may be marked absent
sent
n iff tthey
hey aarrive
rriive m
rr more than 15 minutes late to any class.
More that five absences in a class that
at mee
meets
eetts twi
twice
ice pperer wweek or more that two absences in a class
that meets once per week may result inn a ffailure.
ailure.

Make-Up Work
Late Projects and Homework
ework
All projects and homework
mewoork m must
ust bbee hhanded in on time. Homework should be emailed to your
instructor if you are
ree going
go too mi
miss
mis
ss a class. Work that is submitted one week late will result in thee
loss of one full ggrade;
radee; aand
n workk tthat is submitted two weeks late will result in the loss of two fu
nd ffull
ll
grades; moree tthan
han ttwo
wo wee
weeks
eek llate you will receive a failing grade on the project.
eeks
In this cocourse
ourse sstudents
tud
udeents will lean to manage and maintain a Microsoft Windows Server 2003
Environment.
roonmentn . Th
This
his ccourse
ou aids in the preparation for the Microsoft Exam 70-290: Man
Managing
naging aandnd
Maintaining
ainttaining a Mi
ai Microsoft
icroo Windows Server 2003 Environment, Implementing, Managing,
naging
ng,, aand
nd
Maintaining
M ainntaaining a Mi
Microsoft
M ic Windows Server 2003 Network Infrastructure: Microsoft
soft
f Ex
Exam
E xam 70
70-291,
70- -291
IImplementing
mplemen ennting and Managing Microsoft Exchange Server 2003: Microsoft Exam m 70
70-284
70--284

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