make a call

conservation update from client

database

get information from user

query
update

process
client

reply to client technical

supportengineer

new scheme introduce

scheme offer

accept scheme
 cilent tech support eng
name : String name : String
phone no. : Integer id : Integer
address : String desiganation : String
1..* 1
query() process()
scheme offer() reply()
accept scheme() new scheme offer()
c:client t:technical support DB:database
engineer

1: make a call

2: get information from user

3: process the information

4: query to the engineer

5: process the query

6: reply to client

7: new scheme introduce

8: scheme offer

9: accept scheme

10: update the details

11: conservation update from client

 3: process the information
5: process the query

1: make a call
4: query to the engineer
9: accept scheme
c:client t:technical support
engineer
2: get information from user
6: reply to client
7: new scheme introduce
8: scheme offer

10: update the details

11: conservation update from client

DB:data
base
 query [query to server any scheme offer] process

do/ check about query do/ reply to client

[ new scheme available ]

reply

cancelled
waiting
[wait until reply]
BPO MANAGEMENT
SYSTEM
PROJECT MEMBERS

T.S.M.ASMA

E.VIJAYALAKSHIMI

V.SASIKALA
FUNCTIONAL MODULES

CLIENT
TECHNICAL SUPPORT ENGINEER

DATABASE
UML DIAGRAMS

USECASE DIAGRAM
CLASS DIAGRAM
SEQUENCE CLASS DIAGRAM