ACKNOWLEDGEMENT

I would like to take this opportunity to thank all the people who have been with me from
the beginning and who made this project work a complete and successful one.

I am short of words to thank Mr. V.Ranga Rao, the Director of NRI Institute, to Prof.
Gowrishankar Msc. the Principle of NRI Institute and Dr G.Nagaraja HOD of the BBM
Department, NRI Institute who provide me this excellent opportunity to undergo project training
and gain valuable knowledge in the process.

I would like to thank Mr. Jayathilaka Bandara, Regional Manager – Business Banking
Zone-2, Mr. Sulochana Munasinghe, Manager Kurunegala Branch, NationsTrust bank Ltd, and
all the staff at the Kurunegala Branch of NationsTrust Bank for their unending support and
guidance.

I am thankful to Dr G.Nagaraja my Project Guide who guided me throughout the

compilation of this project and without whom this project report would not have been success.

I would like to express my deepest gratitude to all the customers who spared their
valuable time and helped me conduct the survey to them I owe my project.

Last, but not least, I would like to express my sincere thanks to all the people who have
not been mentioned here, but who have helped me out in numerous ways and contributed to this
project.

Rochana Buwaneka.