CHAPTER 1

HRM in a Dynamic
Environment

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WHAT AFFECTS YOUR
WORK LIFE?
 Friends?
 Movies?
 Technology?
 Hobbies?
 Family?

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CHAPTER 1 TOPICS:
 1: Global village
 2: Technology
 3: Workforce composition changes
 4: Workforce composition
 5: Changing skill requirements
 6: Quality and continuous improvement
 7: Work process engineering
 8: Contingent workforce
 9: Decentralized work sites
 10: Employee involvement

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1: WHAT IS THE GLOBAL
VILLAGE?
 Global competition
 Business without
national boundaries
 International
 Multinational
 Transnational
 ???

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1: HR CHALLENGES FROM
GLOBAL VILLAGE?

 Language
 Comprehension
 Embarrassment
 Product names
 Marketing strategies
 Communications programs
 Memos, handbooks, messages, ESL
 AND…..
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1: CULTURE

 Values, morals, customs, laws

 Mobile employees
 Culture variables (See Exhibit 1-1)
 Status differentiation
 Societal uncertainty
 Assertiveness
 AND…..

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Exhibit 1-1 : Cultural Similarities

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1: MULTICULTURAL
WORK GROUPS
 Employee conflict
management
 Team building
 Training, recruiting

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2: KNOWLEDGE WORKERS
AND HRM
 What is a knowledge
worker?
 1/3 of the workforce
 Third wave employee
 Demand
 Supply
 Workforce transition
 Where does HRM fit?

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2: HOW DO KNOWLEDGE
WORKERS AFFECT HRM?
 Recruiting
 Websites
 (Company and job
search)
 Esumes
 (Scannable keywords)

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2: AND….
 Employee selection
 Technical skills
 Plus
 Nimble, adaptable,
flexible
 Team player
 Pressurized (24X7 on
schedule)

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2: MORE KNOWLEDGE
WORKER IMPACT ON HRM

 Training and development

 Career development
 Remote and decentralized courses
 Timeliness
 Ethics and employee rights
 Surveillance
 Software monitoring

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2: AND....
 Paying employees
market value
 $$$$
 Options
 Cars, cell phones, juice
bars, health club
 STOCK MARKET

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2: AND….

 Communications
 Electronic grapevines
 No longer chain of command channels
 Legal concerns
 Work-life balance
 What about 24X7?

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2: AND….
 MOTIVATING

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3: HOW DO YOU MEASURE
WORKFORCE DIVERSITY?
 Lifestyles
 Work styles
 Family styles
 Cultural values -
ethnicity
 Gender, race, age,
sexual orientation

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4: WHAT CHANGES CAN
WE EXPECT?
 White males
 Hispanic
 Black
 Asian non-Hispanic
 Women
 Immigrant
 See Exhibit 1-2

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Exhibit 1-2 : Work-Force Diversity

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4: HOW TO DEAL WITH
DIVERSITY?
 FAMILY
 FRIENDLY
 BENEFITS

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4: WANT TO FACILITATE
DIVERSITY?
 Leadership
 Identify -
 Goals
 Barriers
 Obstacles

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5: NEW SKILL
REQUIREMENTS
 Deficiency areas
 High tech jobs (read,
write, math, computers)
 Remedial education
because $$$$$
 Quality
 Accidents
 Customer complaints
 Productivity

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6: BETTER AND BETTER
AND….
 Total Quality
Management
 Continuous process
improvement
 Kaizen

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7: IT’S THE END OF THE
WORLD AS WE KNOW IT
 Radical
 Quantum
 Disruptive
 Work process
engineering

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7: HRM CAN HELP
MANAGE
 Fear
 Conflict
 Relationships
 Work patterns
 Operations
 Stress
 Reward systems

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8: CONTINGENT
WORKERS
 Part-time
 Temporary
 Contract
 (Definitions are in
Exhibit 1-3)

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Exhibit 1-3 : The Contingent Work Force

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8: WHO IS CORE?
 Essential job tasks
 Essential for the
organization
 Full-time
 Benefits

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8: YOUR HR ISSUES ARE
 JIT advantages
 Who chooses the
status
 Finding contingent
workers
 Training
 Benefits
 CONFLICT

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9: WHERE DO YOU WORK?
 Telecommuting
 Face time
 24X7
 Safety

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10: DELEGATION
 Multiple tasks
 Multiple projects
 Multiple bosses
 Multiple peers

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10: HRM ADDS
 Empowerment
 Commitment
 Loyalty
 Interpersonal skills
 Work teams

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QUICK: REVIEW
CHAPTER 1
 Remember these
terms?
 Telecommute
 Delegate
 Contingent workforce
 TQM
 Work process
engineering
 Diversity
 Technology

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PREVIEW: CHAPTER 2

 Guess what the topic is?

 (a) Civil Rights Act
 (b) Americans with Disabilities Act
 (c) Family and Medical Leave Act
 (d) Employee Retirement and Security Act
 Arrange them in chronological order for 1
extra grade point.

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