EMOTIONAL INTELLIGENCE:

What Is Emotional Intelligence?

We all have different personalities, different wants and needs, and different ways of showing our
emotions. Navigating through this all takes tact and cleverness - especially if we hope to succeed
in life. This is where emotional intelligence becomes important.
Emotional intelligence is the ability to recognize your emotions, understand what they're telling
you, and realize how your emotions affect people around you. Emotional intelligence also
involves your perception of others: when you understand how they feel, this allows you to
manage relationships more effectively.
People with high emotional intelligence are usually successful in most things they do. Why?
Because they're the ones that others want on their team. When people with high EI send an
email, it gets answered. When they need help, they get it. Because they make others feel good,
they go through life much more easily than people who are easily angered or upset.

Major components of emotional intelligence:

Knowing our own emotions

Managing our own emotions,

Motivating ourselves,

Recognizing the emotions of others, and

Handling relationships

Characteristics of Emotional Intelligence

Our emotional intelligence determines our potential for learning the practical skills
based on the five elements: self-awareness, motivation, self-regulation, empathy, and
adeptness in relationships.

1. Self-Awareness: People with high emotional intelligence are usually very self-aware.
They understand their emotions, and because of this, they don't let their feelings rule
them. They're confident – because they trust their intuition and don't let their emotions get
out of control.They're also willing to take an honest look at themselves. They know their
strengths and weaknesses, and they work on these areas so they can perform better.
Many people believe that this self-awareness is the most important part of emotional
intelligence.

2. Self-Regulation: This is the ability to control emotions and impulses. People who self-
regulate typically don't allow themselves to become too angry or jealous, and they don't
make impulsive, careless decisions. They think before they act. Characteristics of self-
regulation are thoughtfulness, comfort with change, integrity, and the ability to say no.
 3. Motivation: People with a high degree of emotional intelligence are usually motivated.
They're willing to defer immediate results for long-term success. They're highly
productive, love a challenge, and are very effective in whatever they do.

4. Empathy: This is perhaps the second-most important element of emotional intelligence.

Empathy is the ability to identify with and understand the wants, needs, and viewpoints of
those around you. People with empathy are good at recognizing the feelings of others,
even when those feelings may not be obvious. As a result, empathetic people are usually
excellent at managing relationships, listening, and relating to others. They avoid
stereotyping and judging too quickly, and they live their lives in a very open, honest way.

5. Social Skills: It's usually easy to talk to and like people with good social skills, another
sign of high emotional intelligence. Those with strong social skills are typically team
players. Rather than focus on their own success first, they help others develop and shine.
They can manage disputes, are excellent communicators, and are masters at building
and maintaining relationships.

As you've probably determined, emotional intelligence can be a key to success in your life –
especially in your career. The ability to manage people and relationships is very important in all
leaders, so developing and using your emotional intelligence can be a good way to show others
the leader inside of you.

How to Improve Your Emotional Intelligence

The good news is that emotional intelligence CAN be taught and developed. Many books and
tests are available to help you determine your current EI, and identify where you may need to do
some work.

To develop emotional intelligence, individuals can follow the techniques given below:

• Take responsibility for your emotions.

• Instead of evaluating other people’s motives and actions, watch your own emotions
and feelings.

• Identify your mood swings. Relax when there is a rush of emotions and get going
when you are feeling low.

• Respect other’s feelings and try to incorporate their view point in decision making.

• Acknowledge your negative feelings and try to reduce them.

Always give clear explanations to people working with you. Develop organisational culture
that supports learning. Make use of persuasion rather than punishment to get the
desired results.

You can also use these tips:

• Observe how you react to people. Do you rush to judgment before you know all of the
facts? Do you stereotype? Look honestly at how you think and interact with other people.
Try to put yourself in their place, and be more open and accepting of their perspectives
and needs.

• Look at your work environment. Do you seek attention for your accomplishments?
Humility can be a wonderful quality, and it doesn't mean that you're shy or lack self-
confidence. When you practice humility, you say that you know what you did, and you
can be quietly confident about it. Give others a chance to shine - put the focus on them,
and don't worry too much about getting praise for yourself.

• Do a self-evaluation. What are your weaknesses? Are you willing to accept that you're
not perfect and that you could work on some areas to make yourself a better person?
Have the courage to look at yourself honestly - it can change your life.

• Examine how you react to stressful situations. Do you become upset every time there's a
delay or something doesn't happen the way you want? Do you blame others or become
angry at them, even when it's not their fault? The ability to stay calm and in control in
difficult situations is highly valued - in the business world and outside it. Keep your
emotions under control when things go wrong.

• Take responsibility for your actions. If you hurt someone's feelings, apologize directly –
don't ignore what you did or avoid the person. People are usually more willing to forgive
and forget if you make an honest attempt to make things right.

• Examine how your actions will affect others – before you take those actions. If your
decision will impact others, put yourself in their place. How will they feel if you do this?
Would you want that experience? If you must take the action, how can you help others
deal with the effects?

Case Study:

Increasing Emotional Intelligence

Four colleagues from Belgium (Delphine Nelis, Jordi Quoidbach, Moira Mikolajczak &
Michel Hansenne) collaborated on an interesting intervention study. They enlisted the
participation of 37 psychology students (average age 20.5 years), and assigned them
randomly to one of two conditions: 1) Training group (15 men, 4 women) who received a
4-week program designed to increase their EI (and they completed a battery of
questionnaires), and 2) Control group (15 women, 3 men) who simply completed the
questionnaires. The questionnaire package was administered 3 times: 1) prior to the 1st
session, 2) at the end of the 4th session for the training group, and 3) 6 months later (post-
training follow-up). The questionnaires included measures of emotion regulation,
regulation of others' emotions, emotion identification and emotional understanding.

The EI training intervention consisted of 4 sessions of 2.5 hours each over 4 weeks with
participants divided into two smaller groups (10 and 9 participants, respectively). The
training was based on Mayer and Salovey's model of EI, with an emphasis on: 1)
perception, appraisal and expression of emotion; 2) emotional facilitation of thinking; 3)
understanding and analyzing emotions; 4) reflective regulation of emotion. During the
program, particular emphasis was placed on techniques to enhance emotional regulation
and emotional understanding. These sessions were based on short lectures, role plays,
discussions and readings. Participants also completed a daily dairy of emotional
experience that they analyzed in light of the theory explained in class as part of their
learning.

Results
There were no differences between groups prior to Session 1 on any of the measures. In
the authors' words: "The major finding of the study is that the training group (but not the
control group) scored significantly higher on trait emotional intelligence after the training
. . . the training led to a significant improvement in emotion identification and emotion
management (self and others' emotions) . . . A major finding of this study is that all
positive changes remain significant 6 months after the intervention . . ."

"Taken together, our results suggest that some emotional abilities and habits may be
effectively improved, even using a relative short training". The authors also acknowledge
a number of significant limitations in their study, however their results are interesting and
provocative nonetheless.

Advantages of emotional intelligence

What we need first to understand is that emotional intelligence has been used for
hundreds or even thousands of years but we were not aware of it or it wasnt defined, few
people recognized its real importance. Since child we were told that successful people
had special talents and skills and that they worked really hard to achieve their goals.

Emotional intelligence has more practical and really profound impact in a person that
learns it and practices.
Emotional intelligence makes you understand and perceive your own emotions, control
them and use them in the more beneficial way for you. Also Emotional Intelligence make
you influence, inspire and feel other peoples emotions.

People who cant control their emotions, say and do incongruent and damaging things and
can hurt relationships and partners for years to come. We all have some things in
common and some differences.

One of the advantages of emotional intelligence is that you will learn how to deal in
difficult situations then taking the decision that will benefit both parts.

If you can learn to perceive other peoples emotions and control yours, you are in
advantage, thus making easy to resolve a conflict and not expand on it.

BRAIN POWER :

Do you often hear people saying that their memories are becoming worse and worse
as they grow up?
How do you feel about this problem?
Is it really that our memories are deteriorating?
Is there anything we can do to treat this problem?

Every one of us has the ability to recall our brain and the potential to stretch our
mind ,this is what is called as BRAIN POWER

• If we don't use our brain, our brain is going to get rusty .

• Therefore we need to use it and challenge it everyday in your life .

“Emotional Intelligence is born largely in the neurotransmitters of the brain’s

limbic system, which governs feelings, impulses and drives”

HOW ARE OUR EMOTIONS CONNECTED WITH OUR BRAIN?

• Eyes that open wide in amazement

• A tightening of the forehead that accompanies intense anger;
• Whatever the emotions we are experiencing, they are often times written
into our faces.
• Indeed most of emotions are associated with very distinctive facial
expressions,
• Emotions takes place the way your brain reacts to situations.

Ways to Better Brainpower -

Breath deep. More air in means more oxygen in the blood and therefore in the
brain. Breath through your nose and you'll notice that you use your diaphragm more,
drawing air deeper into your lungs. Several deep breaths can also help to relax you,
which is conducive to clearer thinking.

Meditate. A simple meditation you can do right now is just closing your eyes and
paying attention to your breath. Tensing up your muscles and then relaxing them to
start may help. When your mind wanders, just bring your attention back to your
breath. Five or ten minutes of this will usually relax you, clear your mind, and leave
you more ready for any mental task.

Sit up straight. Posture affects your thinking process. Prove it to yourself by doing
math in your head while slouching, looking at the floor and letting your mouth hang
open. Then do the mental math while sitting up straight, keeping your mouth closed
and looking forward or slightly upwards. You'll notice that it's easier to think with the
latter posture.

Good thinking habits. Just use a problem solving technique for several weeks and
it will become a habit. Redesign everything you see for a while, and that will become
a habit. You can develop many good thinking habits with some effort, and then be
more resourceful effortlessly from that point on. Use the power of habit.

Use dead time. This is time that is otherwise wasted or just under-utilized. Driving
time, time spent in waiting rooms, or even time spent raking your yard can be
included in this. With a tape player and a trip to a public library, you can start to use
this time to listen to books-on-tape. You may spend 200 hours a year in your car.
What could you learn in that time?

Learn a language. Learning a new language has been shown to halt the age-
related decline in brain function. It also introduces your mind to new concepts and
new ways of looking at things (in English we are afraid, whereas in Spanish we have
fear). It is one of the best brain exercises.

Mindfulness exercises. Concentration and clear thinking are more or less

automatic once you remove distractions. Learn to stop and watch your busy mind. As
you notice things that are subtly bothering you, deal with them. This might mean
making a phone call you need to make, or putting things on a list so you can forget
them for now. With practice, this becomes easier, and your thinking becomes more
powerful.

Write. Writing is good for your mind in a number of ways. It is a way to tell your
memory what is important, so you'll recall things more easily in the future. It is a
way to clarify your thinking. It is a way to exercise your creativity and analytical
ability. Diaries, idea-journals, poetry, note-taking and story-writing are all ways to
use writing to boost your brain power.
Develop your intuition. Intuition can be an important part of brainpower. Einstein
and others have relied heavily on their intuitive hunches. See Chapter 25 for tips on
how to develop your intuition.

Avoid foods that cause subtle allergies. These can include wheat, corn, peanuts
and dairy products. Watch yourself to see if you have a problem with any of these.
They cause digestive problems and brain fog in some people.
Sleep better. As long as you get a certain amount of sleep - probably a minimum of
five hours - the quality seems to be more important than the quantity. Also, short
naps in the afternoon seem to work well to recharge the brain for some people.

Speed reading. Contrary to what many believe, your comprehension of material

often goes up when you learn to speed-read. You get to learn a lot more in less time,
and it is definitely a good brain exercise.

Exercise. Long term exercise can boost brainpower, which isn't surprising. Anything
that affects physical health in a positive way probably helps the brain too. Recent
research, though, shows that cognitive function is improved immediately after just
ten minutes of aerobic exercise. If you need a brain recharge, you might want to
walk up and down the stairs a few times.

Imaginary friends. Talking to and getting advice from characters in your mind can
be a great way to access the information in your subconscious mind. Imagine a
conversation with a person who has a lot of knowledge in the area you want advice
in.

Develop your creativity. Creativity gives power to your thinking. Raw computation
can be done by computers now, but humans provide the creative thought that
shapes our world. See Chapter 24 for tips on developing your creativity.

Learn more efficiently. When you decide to learn something, take notes from the
start. Leave each "learning session" with a question or two in mind, to create
anticipation and curiosity. Take short breaks, so there will be more beginnings and
endings to your studies (Things learned at the beginning or ending of a class or
session are remembered better).

Use techniques for clear thinking. Cluttered rooms and offices can contribute to
cluttered thinking. Organize a space for mental work. Sigh, stretch, and take a deep
breath before you start on a tough mental job. Plan some distraction-free time for
brainstorming.

Talk. Talking is only good for the brain if you are actually exercising it, of course.
Try explaining something that you don't understand very well to a friend, though,
and you'll notice that the process of explaining will help you clarify your
understanding.

Do something you enjoy. This is a way to both lower stress and rev up your brain.
The key is to do something active. Watching TV doesn't count. Whether it is playing
Scrabble or building birdhouses, when you are actively engaged in an activity that
you enjoy, you worry less about things and you start to think better.

Adjust your beliefs. Believe you are smarter, and you'll become smarter. For this,
affirmations may work, but even better is evidence. Make a note of your successes.
Tell yourself, "Hey, that was really creative," when you do something creative. When
you have a good idea, make a note of it. Gather the evidence for your own
intelligence and you'll start to experience more of it.

Brain exercises. Do math in your mind while driving. Think of a new use for
everything you see. Regular use of the brain has been shown to generate new
neuronal growth, and even halt the decline of mental function that often comes with
age.

Learn new things. This is another way to exercise the brain. It can also be done
with little time investment if you use books-on-tapes while driving.

Walk. Exercise has been shown to benefit the brain, and walking is one of the best
exercises for many. It is low impact, and the rhythmic nature of it seems to put you
in a state that is very conducive to clear thinking. In fact, carry a tape recorder with
you to take notes, and a twenty minute walk can be a great way to solve problems.

Model others. Find others that are creative, intelligent, or very productive. Do what
they do, and think what they think. This is a key principle of neuro-linguistic
programming. Be careful about taking their advice, though. Successful people often
don't really understand why they are successful. Do what they do, not what they
say.

Avoid unnecessary arguments. When you defend a position too vigorously,

especially when it is just to "win" the argument, you invest our ego into it. This is not
conducive to the easy acceptance and use of new information. In other words, you
put your mind in a rut, and you dig it deeper with each argument. Debate can be a
valuable thing, but when the ego takes over, the mind closes a little. This is not a
recipe for better thinking.

Laugh. The release of endorphins caused by laughter lowers stress levels, which is
good for long term brain health. Laughter also tends to leave you more open to new
ideas and thoughts.

Play. Stimulating the brain causes measurable changes in the structure of the brain.
New connections are made and new brain cells are grown. Intellectual play, as well
as any playing that involves hand-eye coordination stimulates the brain.

Do puzzles. Crossword puzzles, lateral thinking puzzles, and even good riddles are a
great way to get brain exercise. You can work on them while waiting for a dentist
appointment, or on the bus, if you are short on time.

Sing. When you are alone in your car, try singing about something you are working
on. This taps into and exercises your right brain. Have you ever noticed how it is
easier to rhyme when you sing than when you just speak or write? This is because
the right brain is better at pattern recognition. By doing this brain exercise regularly
you can train yourself to tap into the power of the right brain. This will make you a
more effective problem-solver. If you doubt the distinction between the hemispheres
of the brain, look at how stutterers can stop stuttering as soon as they start singing.
Try it.

Self awareness. This may not seem important to brain power, but it is. When you
know yourself better, you can avoid the usual effects of ego and emotion in your
seemingly "rational" thinking. Or you can at least take it into account. Watch
yourself, especially as you explain things or argue.
Motivate yourself. Motivation is as important to mental tasks as it is to any other.
Learn a few simple techniques for self motivation. You can start with those in
Chapter 8.

Avoid too much stress. Neuropsychiastrist Richard Restak, M.D., form the George
Washington University School of Medicine and Health Services, sums up the research
thus: "Stress causes brain damage." Long term stress has repeated been shown to
hurt the brain, not to mention the rest of the body. Learn a few stress reduction
techniques if you get stressed out often.

Get educated. Scientists have known for a while that the less educated get
alzheimer's more frequently. Education in any area seems to make the brain
stronger.

Ask questions. This is a great way to keep your brain in shape. Just get in the habit
of asking questions often, even if it is only in your own mind. Why are taller buildings
better? what is the purpose of curbs? Ask anything that comes to mind, and ponder
the possible answers.

Temperature. Many people have noted that they think better at certain
temperatures. In general, it seems that being slightly cool, but not uncomfortable, is
most conducive to good thinking. Try experimenting on yourself to see what
temperature works best for you.

Use systems. From the time I was ten years old, 12 x 49 was always (12 x 50) -
12. It's easier to figure in your head this way (588, by the way). I didn't get any
credit for my personal algorithms then, but they are selling these shortcuts on late-
night TV now, because they work. You can find your own easier ways to do mental
math or other mental tasks, or read a good book on them.

Make a brainpower plan. It takes about twenty to thirty days of repetition to

establish new habits, many psychologists will tell you. This means that when you
create your plan for better brainpower, be sure you plan to use that new problem
solving technique, or eat those new brain foods for at least three weeks. You can use
many of the brain boosters here and get immediate results, but it is creating new
habits that will give you the most brainpower.

Definition of intelligence
Intelligence is:

• a ubiquitous individual difference

• a hypothetical construct
• reflected in a variety of behaviors which demonstrate a cognitive capacity
for:
o thinking and reasoning
o learning and adapting

Intelligence Quotient:
IQ scores reflect general capacity for performing intellectual tasks, such as solving verbal
and mathematical problems.

IQ is the acronym for intelligent quotient, and refers to a score given for several
standardized intelligence tests. The first of these was developed by French psychologist
Alfred Binet in 1905. He constructed the IQ test, as it would later be called, to determine
which children might need additional help in scholarly pursuits. Today, the IQ test is
commonly based on some model of the Stanford Binet Intelligence scale.

Not all intelligence can be measured by an IQ test. In fact, primarily, an IQ test measures
mathematical and spatial reasoning, logical ability, and language understanding. Thus a
person who is speaking English as a second language might score poorly on the language
comprehension aspects of a test, and an IQ test would not be an adequate measurement of
intelligence.

Further an IQ test does not measure things like life experience, wisdom, or personal
qualities like being a good friend or a devoted spouse. So it is not a predictor of a
person’s quality or worth, though it has occasionally been used as such.

SENTIENCE QUOTIENT :

The sentience quotient concept was introduced by Robert A. Freitas Jr. in the late 1970s.
It defines sentience as the relationship between the information processing rate (bit/s) of
each individual processing unit (neuron), the weight/size of a single unit and the total
number of processing units (expressed as mass).

This is a non-standard usage of the word "sentience" which in standard usage relates to an
individual organism's capacity to perceive the world subjectively (The word "sentience"
is derived from the Latin "sentire" meaning "to feel" and is closely related to the word
"sentiment." Intelligence or cognitive capacity is better denoted by the word "sapience"
and not "sentience.")

The potential and total processing capacity of a brain, based on the amount of neurons
and the processing rate and mass of a single one, combined with its design (myelin
coating and specialized areas and so on) and programming, lays the foundations of the
brain level of the individual. Not just in humans, but in all organisms, even artificial ones
such as computers (although their "brain" is not based on neurons).

Definition
The sentience quotient (SQ) of an individual is a measure of the efficiency of an
individual brain, not its relative intelligence, and is defined as:
where I is the information processing rate (bits/s) and M is the mass of the brain (kg). The
lower (astrophysical) limit of SQ is approximately −70, while the upper (quantum) limit
is about 50.

Sentience Quotient
• Sentience Quotient is a measuring instrument that seeks to determine the degree
to which an organism can understand it's environment. The concept does not
principally deal with intelligence as a flexible unit; rather, it involves the
limitations of one's computational network (brain).

The equation is measured as the "relationship between the information processing

rate (bit/s) of each individual processing unit (neuron), the weight/size of a single
unit and the total number of processing units (expressed as mass)."

Physiological concepts such as myelin friction; reaction time and sensory

perception are considered when tallying the Sentience Quotient for human beings.
Following this idea, humans have a Sentience Quotient (SQ) of +13.

Some comparative examples of SQ (measured against our human brain) are as

follows:

-Plants have an SQ of -2.

-Dogs have an SQ of +4
-The Cray I supercomputer has an SQ of+9.
-Silicon-based super-civilizations could theoretically have an SQ of +23 - 10
orders of magnitude beyond human beings. It's presumed that such a disparity
would render useful communication all but impossible.

Using Planck's constant as a by-law, the most advanced "alien" intelligence could
have a SQ of +50.

Emotional Intelligence different from

Intelligence Quotient
Emotional Intelligence is totally separate from IQ
in that it was not Intelligence in the normal sense
that we have come to know over the years and that
it seems that Emotional Intelligence is very
important to success in life.
“Emotional Intelligence the more chance of being really good at your job and moving up
the organization”. “People with better motivation and social skills basically make better
managers”. You can’t improve what you can’t measure, so the fact that the factors have
been identified and are now measurable means you can tell what someone’s EQ level is
and work on its improvement.EQ was the Emotional Quotient that is the measure of one
EQ (as IQ is for Intelligence).

There are countless of very intelligence people and even geniuses that invented great
things, great music, but never achieved success the way we perceive it. For example there
has been great minds and inventors that were never famous or that never earned much
money although they were very intelligent (IQ).

We are used to know that IQ measures our Intelligent Quotient and that
determines how intelligent we are and capable of achieving success. However, that is
wrong the IQ doesnt mean anything when it comes to success, most people that have
achieved great success doest not have a great IQ or special talent, some call it persistence,
thinking out of the box, special skills but the truth is that a huge factor is working with
emotional intelligence.

It is increasingly recognised that IQ may account for about 20 per cent of an individual’s
success in life. The remaining 80 per cent depends largely on his emotional intelligence.
A person with an IQ level of 180 is not worth it, if he can’t relate to anyone in the
organisation and can’t manage himself and others working with him effectively.

Psychologists have found that the Emotional intelligence or EQ is a major factor or even
more important factor than IQ. Emotional intelligence is the ability to perceive and
recognize ones emotions and other peoples emotions. It make sound simple but the
results are big.

On the other hand there are people that have not invented or do not have great knowledge
on anything or they might even be slow, but they have a high emotional intelligence and
they persist to achieve they goals, the result is great financial success and recognized by
many. That is the case of many politicians and business entrepreneurs.

Conflict Management Using Emotional Intelligence

Lack of emotional intelligence is one the leading cause of conflict. Researchers in EI

express the view that a lack of emotional intelligence is one of the leading causes of
conflict in our society. It is is difficult to argue with this logic. At the root of all conflict
is a lack of sensitivity on the part of one or both parties.

Sensitivity is directly related to one's emotional intelligence. Many

employees today are familiar with work place stress and work place conflict. If you're
like many people, there have been days where you dreaded going to work, as you knew
you would have to deal with a difficult co-worker, or even worse, a difficult boss.
Regardless, emotional intelligence can greatly alleviate conflict when it is used.

One of the biggest things that people will encounter in their place of work is an arrogant
or intimidating attitude. While this problem may sometimes come from co-workers, it
may also come from managers as well. Dealing with co-workers is relatively simple, but
dealing with managers can be a lot harder.

The first step in using EI to handle work place conflict is to avoid becoming upset at all
costs. You can be upset, but don't show it to the people you're having problems with.
Showing your emotions to those who are bothering you is like bleeding and falling into
the water with a shark, you will give them exactly what they want. By staying calm, and
remaining rational, you will make better decisions.

When you encounter conflict, whether in your personal life or your professional one, the
first thing you should do is remain calm and reason with the person you're conflicting
with. Take the time to try to discuss the root cause of the problem.

There is a possibility that you may be inadvertently doing something that upsets the other
party, but you may not be aware of it. This is where sensitivity comes into play. By
taking the time to get to the root of the problem, you can come up with a solution that
works for both of you. But if you refuse to sit down and talk with them, you will never
get to the root of the problem, and things will become worse. Once you find the root of
the problem, you can find a solution.

Retaining Competitive Edge

Conflict causes companies to lose their competitive edge. Conflict is an issue that must
be taken seriously by company leaders and upper management. It can mean the difference
between a successful company and one that will never be. If managers or co-workers are
allowed to operate with an arrogant attitude, this will weaken the morale of the
department, and eventually this will lead to a decline in company performance and sales.
Conflict is best thought of as being like a cancer. It starts off small and slow but
eventually grows larger and more rapid. These problems must be eliminated before they
are allowed to have an effect on the entire company. Yes, I know this is a lot easier than
it sounds. The typical big business has at least 500 employees, and being able to manage
conflict among all of them is formidable.

However, it is not necessary for company leaders to pay attention to every single
employee that works in their organization. Instead, an emphasis must be placed on hiring
superior managers, mangers who are versed in emotional intelligence and who are able to
use this within their departments.

An effective manager will be able to mitigate problems long before they have a larger
impact on the company, and employees who don't change their ways can be terminated.
When it comes to using EI to resolve conflict within organizations, managers are more
important in my opinion than employees. Each manager must be responsible for their
department, and everything that goes on in it.

Resolving Conflict

Managers must be vigilant in resolving conflict. If a company is comprised of

emotionally intelligent managers who are able to inspire their teams and reduce or
eliminate conflict, then this company will be very successful over the long term.
However, if managers are employed who are incompetent, or who do not have a great
deal of emotional intelligence themselves, then their departments will suffer.

Conflict among employees is a reality, there is no way around this and

companies must be prepared for it. However, managers must be skilled when it comes to
handling this conflict quickly and efficiently. Teams must work together harmoniously,
like bees, functioning toward the greater good of the organization.

Emotional Intelligence at work :

Emotions play a vital role in many aspects of leadership. They are the pathway to more effective
decision-making, stronger interpersonal relationships, resilience in the face of stress, as well as
enhanced creativity. Its important to understand that emotional intelligence is the vital
ability that you have to develop if you want to solve personal, business and social issues
in a more effective way. According to a number of researches, the person’s success at
work is 80% dependent on emotional intelligence.

Emotional intelligence (EQ) is a concept that captures a broad collection of individual skills and
dispositions, most often referred to as soft skills or inter and intra-personal skills, that are outside
the traditional areas of specific knowledge, general intelligence, or technical and professional
skills.

We probably all know people, either at work or in our personal lives, who are really good
listeners. No matter what kind of situation we're in, they always seem to know just what to say -
and how to say it - so that we're not offended or upset. They're caring and considerate, and even
if we don't find a solution to our problem, we usually leave feeling more hopeful and optimistic.

We probably also know people who are masters at managing their emotions. They don't get
angry in stressful situations. Instead, they have the ability to look at a problem and calmly find a
solution. They're excellent decision makers, and they know when to trust their intuition.
Regardless of their strengths, however, they're usually willing to look at themselves honestly.
They take criticism well, and they know when to use it to improve their performance.
People like this have a high degree of emotional intelligence, or EI. They know themselves very
well, and they're also able to sense the emotional needs of others.
Would you like to be more like this?
As more and more people accept that emotional intelligence is just as important to professional
success as technical ability, organizations are increasingly using EI when they hire and promote.

Think about it, why does a leader is followed by the masses, there could be many external
reasons but the main ability in a very successful leader is to recognize his followers
emotions, problems and how they react to them.

From HR perspective, emotional intelligence is a significant factor that is potentially

useful in understanding and predicting employees’ individual performance at work.
Although measuring EQ is a challenging task, this information could significantly
increase the effectiveness of HR activities.

The benefits of high Emotional Intelligence have been well catalogued. Emotional
Intelligence accounts for more than 85% of exceptional achievement. While technical
skills can be necessary for productivity, these are insufficient to explain the differences
between high and mediocre achievers. High performers show emotional intelligence as
task complexity increases.

For example, one large cosmetics company recently revised their hiring process for salespeople
to choose candidates based on emotional intelligence. The result? Salespeople hired with the
new system have sold, on average, $91,000 more than salespeople selected under the old
system. There has also been significantly lower staff turnover among the group chosen for their
emotional intelligence.
So, what exactly is emotional intelligence, and what can you do to improve yours?

The best leaders have found effective ways to handle their own and others emotions.
Understanding the powerful role emotions play in the workplace sets great leaders apart
from the rest. Also leaders emotional resonance sets the tone in the group effecting the
outlook of all those around him. Having and developing high emotional Intelligence is
therefore also key in the area of leadership.
You can improve your EQ (Emotional Quotient) through training. You can improve your
Organizations EQ through training also - improving their ability to achieve what they
need to achieve.

Emotional intelligence in relationships with partners and in the family can make
your life so much better. 99% of the conflicts are home are for misunderstandings
and lack of care from others emotions and feelings, when people start to understand
their partner emotions on different situations they can make agreements and have a
more happier life.

Role of emotional intelligence in business

Many organizations are recognizing the important role of emotional

intelligence in business. Emotional Intelligence is the ability to understand ones emotions
and inspire, influence and understand other peoples emotions.

The more self aware you are the more you control you actions and is no different in
business. In business you have to deal with social teams, friends, high profile people,
leaders, a boss and more. The best way to be effective in taking quick and effective
decisions is to use our emotional intelligence.

We are born with EI but its not a talent that just a few have, you can develop it and learn
it, that is great news. As we know, it has been proven that most successful people in
business are not much different than anybody else, they dont have better IQs or more
talents, they just have a very sharp emotional intelligence that help them deal with people
every day and take very good decisions.

The great news if you have a business, is that you can learn emotional intelligence or you
can give a course to your team or employees.

Now, how can we use emotional intelligence in business.

In business we have to deal with pressure and conflicts constantly, if we lack of self
awareness we are going to get angry, react and take improper decisions, but if we can
deal with pressure and look inside us and understand the different opinions that your team
is sharing and what are their emotions, you will control the flow and take the right
decisions without falling in to conflict.

For example, sometimes very little things will cause team conflicts that will delay a
project because no one can agree. What happens is that somebody might disagree with
you, if can explain your reasons correctly you will be ok, but if you completely deny his
opinion or just shut him up, he will most likely feel hurt of his proud and start a big
discussion on the different opinions.
However if you explain your decision and you try to understand him and explain why
you think his opinion is not completely accurate or how you can take some of his points
and integrate them in the project, you will have more success and deal with differences .

EQ Competencies that Correlate to Workplace Success

The following outlines a set of five emotional intelligence competencies

that have proven to contribute more to workplace achievement than
technical skills, cognitive ability, and standard personality traits
combined.

A. Social Competencies—Competencies that Determine How We

Handle Relationships

Intuition & Empathy. Our awareness of others' feelings, needs, and

concerns. This competency is important in the workplace for the
following reasons.

o Understanding others: an intuitive sense of others' feelings

and perspectives, and showing an active interest in their
concerns and interests
o Customer service orientation: the ability to anticipate,
recognize, and meet customers' needs
o People development: ability to sense what others need in
order to grow, develop, and master their strengths
o Leveraging diversity: cultivating opportunities through diverse
people

Political Acumen and Social Skills. Our adeptness at inducing

desirable responses in others. This competency is important in the
workplace for the following reasons.

o Influencing: using effective tactics and techniques for

persuasion and desired results
o Communication: sending clear and convincing messages that
are understood by others
o Leadership: inspiring and guiding groups of people
o Change catalyst: initiating and/or managing change in the
workplace
o Conflict resolution: negotiating and resolving disagreements
with people
o Building bonds: nurturing instrumental relationships for
business success
 o Collaboration and cooperation: working with coworkers and
business partners toward shared goals
o Team capabilities: creating group synergy in pursuing
collective goals

B. Personal Competencies—Competencies that Determine How

We Manage Ourselves

Self Awareness. Knowing one's internal states, preferences,

resources, and intuitions. This competency is important in the
workplace for the following reasons.

o Emotional awareness: recognizing one's emotions and their

effects and impact on those around us
o Accurate self-assessment: knowing one's strengths and limits
o Self-confidence: sureness about one's self-worth and
capabilities

Self Regulation. Managing one's internal states, impulses, and

resources. This competency is important in the workplace for the
following reasons.

o Self-control: managing disruptive emotions and impulses

o Trustworthiness: maintaining standards of honesty and
integrity
o Conscientiousness: taking responsibility and being accountable
for personal performance
o Adaptability: flexibility in handling change
* Innovation: being comfortable with an openness to novel
ideas, approaches, and new information

Self Expectations and Motivation Emotional tendencies that guide

or facilitate reaching goals. This competency is important in the
workplace for the following reasons.

o Achievement drive: striving to improve or meet a standard of

excellence we impose on ourselves
o Commitment: aligning with the goals of the group or
organization
o Initiative: readiness to act on opportunities without having to
be told
o Optimism: persistence in pursuing goals despite obstacles and
setbacks
Some argue that EQ is more important in the work place than IQ. In the work place,
there are constant interactions which are occurring among the people who work there.
While some of these interactions are positive, others are negative.

In the past, companies and educational institutions paid an undue amount of attention to
one's IQ, or their general intelligence quotient. While IQ is important to some extent, few
corporations take the time to measure one's emotional intelligence.

EI is equal or greater in importance to IQ simply because people who work for

organizations must be expected to get along with the people they work with. If they are
managers, they must be effective in working with and managing the employees.

Effective management has become a critical issue in the 21st century. One reason for this
is because we live in a day and age where more corporations are downsizing in order to
compete on the international playing field.

The United States, once one of the most powerful manufacturing countries in the world,
is now being transformed in an economy that is service based, and what this means is that
interpersonal relationships must be emphasized above all else.

Relationships must be maintained between upper managers and lower managers, as well
as lower managers and employees. There are a number of skills which have become
crucial for the work place.

Critical 21st Century Work Place Skills

Some of the skills that managers and employees will need to thrive in the current
environment includes communicating with each other and discussing topics openly,
listening to the issues that are expressed by other parties, being able to effectively
manage conflict, and inspiring each other to operate at a higher level.
Equally important is an organization's ability to deal with and handle change, which
today and always is inevitable. It is also crucial for organizations to be able to share and
work towards goals.

As you can imagine, emotional intelligence is directly connected to one's ability to do all
the things listed above in this paragraph. It is EQ, not IQ, that is most important.

Some critics have attacked the concept of EQ, saying that "it doesn't exist or that it is not
relevant in our society." This people are clearly wrong, and do not have a basic
understanding of human psychology. If you can understand the fact that humans tend to
be emotional, than EQ makes perfect sense.

Cold hard analytical logic has its place, but it should never be emphasized over the
emotional aspect of human interactions. Why is it that some of the greatest (and most
infamous) leaders in history have all been people who were able to tap into the emotions
of their followers? The answer is that these individuals were blessed with a high EQ.
However, the good news is that it can be developed, even if you don't have it naturally.