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Micah L.

Valdez
9603 Sharpview
Houston, Texas 77036
832.344.8568

Career Objective: Phelobotomy Technician - 3rd Shift (4pm to 8am)

Qualifications: CLSI-NCCLS license (completed May 2011)


Phelobotomy Technician Certification – Wharton County Junior College (2011)

Work Experience:
Frontier Airlines, Las Cruces, NM, Help Desk Agent 2007 to 2010
 daily volumes of 100 to 200 escalated calls. These were upset clients. Average
time to resolution, 8 minutes.
 Able to handle busy ER or clinic. Not daunted by overcapacity.

DM Personnel, Las Cruces, NM, Researcher at Farm Bureau 2006-2007


 high volume data entry
 completed 1 year of data entry materials in 8 months.
 I have a strong work ethic and my lifestyle allows me to work nights,
weekends and overtime.

Man Power, New Castle, DE, Accounts Payable Administrative Assistant at Agilent
Technologies, Inc. 2005-2006
 Reconciling Unpaid Invoices. Researched and solved payment issues.
 the entire procurement department, consisting of approximately 30 engineers &
buyers used me as their sole point of contact for accounts payable issues.
 Any problem that occurs has a solution that I can find.

Kelly Services, New Castle, DE, Administrative Assistant at PFPC, 2005


 7 line PBX receptionist. Also did light admin work.

Priority Healthcare Corp., New Castle, DE, Administrative Assistant to V.P., 2003 – 2005
 up to 50 calls per hour
 Order all supplies for whole location – 45 employees total
 the VP's business partners stopped going to him with their problems. They came to
me because I got it done. Ask me about this one** .

Verizon Wireless, Newark, DE, Customer Service Representative, 2002 -2003


 high traffic mall kiosk.
 Maintained professionalism in less than ideal working environment.

Makita USA, Inc., Stafford, TX, Data Entry-Office Support, 1999-2002


 input daily figures into warehouse inventory and sales database.

Additional Skills:
Knowledgeable in Microsoft Word, Microsoft Outlook, Excel, Power Point, and Word Perfect.
Intermediate knowledge of Sabre. Moderate Knowledge of Oracle and SAP. Efficient at 10 key
typing. Able to type 55 words per minute. Multi Line Telephone up to 7 lines at a time.

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