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Valdez
9603 Sharpview
Houston, Texas 77036
832.344.8568
Work Experience:
Frontier Airlines, Las Cruces, NM, Help Desk Agent 2007 to 2010
daily volumes of 100 to 200 escalated calls. These were upset clients. Average
time to resolution, 8 minutes.
Able to handle busy ER or clinic. Not daunted by overcapacity.
Man Power, New Castle, DE, Accounts Payable Administrative Assistant at Agilent
Technologies, Inc. 2005-2006
Reconciling Unpaid Invoices. Researched and solved payment issues.
the entire procurement department, consisting of approximately 30 engineers &
buyers used me as their sole point of contact for accounts payable issues.
Any problem that occurs has a solution that I can find.
Priority Healthcare Corp., New Castle, DE, Administrative Assistant to V.P., 2003 – 2005
up to 50 calls per hour
Order all supplies for whole location – 45 employees total
the VP's business partners stopped going to him with their problems. They came to
me because I got it done. Ask me about this one** .
Additional Skills:
Knowledgeable in Microsoft Word, Microsoft Outlook, Excel, Power Point, and Word Perfect.
Intermediate knowledge of Sabre. Moderate Knowledge of Oracle and SAP. Efficient at 10 key
typing. Able to type 55 words per minute. Multi Line Telephone up to 7 lines at a time.