Professional Documents
Culture Documents
STATEMENT OF
STATE BANK OF INDIA
.
PRESENTED BY:-
ASHIM GOYAL
SACHIN JOTRIWAL
YADWINDER SINGH
SBI SNAPSHOT
MISSION STATEMENT:
To retain the banks position as the premier
Indian financial services.
It also aims to be a group with world class
standards and significant global business
commitments to excellence in customer,
shareholder and employee satisfaction so as to
play a leading role in expanding and
diversifying financial services while continuing
emphasis on its development banking role.
VISION STATEMENT:
To be a premier Indian financial services group
with global perspective, world class standard of
the efficiency and professionalism and also its
core institutional values, To retain its position in
the country as a pioneer in developing countries,
It also aims to maximize its shareholders value
through high sustained earnings per share, To
become an institution with a culture of mutual
care and commitment. It also focuses on a
pleasant working environment to have
continuous learning opportunities.
VALUES:-
Excellence in customer service
Profit orientation
Belonging and commitment to bank
Fairness in all dealings and relations
Risk taking and innovations
Team playing
Learning and renewal
Integrity
Transparency and discipline in policies and
systems
Key Areas of Operations
The business operations of SBI can be broadly
classified into the key income generating areas.
Such as National Banking, International
Banking, Corporate Banking, & Treasury
operations.
Changing strategies of banks
1991 2011
Completely
Completelystructured.
structured.
Multimedia
MultimediaBased.
Based.
Interactive.
Interactive.
Sensitizing
Sensitizingsessions.
sessions.
Learning
Learningsession
sessionon
oncustomer
customer
centricity
centricityand
andrelationship.
relationship.
Concluding
Concludingsession
sessioncalling
callingemployees
employees
totoembrace “relationship banking”.
embrace “relationship banking”.
SHOW ME THE MONEY ( RESULTS) !
‘Parivartan’
‘Parivartan’caught
caughtthethe
imagination of all AAperceptible
perceptible
imagination of all
employees. improvement
employees.People
People improvement
others
others have praiseditit
have praised (20%)
(20%)ininCustomer
Customer
asasananeye
eyeopener
openerand Service
and Serviceand
and
the best programme reorientation
the best programme
they reorientationofof
theyhave
haveattended
attendedinin employee
their employeeattitudes
attitudes
theirentire
entirecareer
career
Number
Numberofof
customer
customerservice
service
elements
elementswhere
where 20
20%%increase
increaseinin
85%
85%branch
branch customer
customer
compliance
complianceisis satisfaction
satisfaction
achieved
achievedincreased
increased
from
from33to
to14
14
CLASS 101 : HOW TO EMPOWER PEOPLE ?
Encouraging
people to develop
Best Practices
More
delegation
Employee
Suggestions made
more effective
and valuable
Empower
ment 101
Smoothen out
CBS before
implementing it
further
Involve
Employees in
making visions
and missions
NAME AND FAME
STATE BANK OF INDIA Has Been Adjudged The Best Bank 2009
By Business India (August-2009)
Mr. . Bhatt got numerous awards for his leadership and was even
nominated as “ The Indian of the Year” by CNN-IBN in 2007
SUSTAINING THIS GROWTH
Be clear why change is necessary in terms that make sense to the individuals.
Declare an initial set of standards for measuring performance and get agreement
that people will set out to perform to those standards. Begin a practice of
checking.
Show how it is done.
Measure, acknowledge, reward new behavior, and be clear on the consequences.
Work with them on improving.
THANK YOU