Professional Documents
Culture Documents
Presented To:
Presented By:
LEGENDS
Faizan Naseef Taimoor
Ahmed
2
Contents of Report
Acknowledgement ……………………………………………………3
Dedication ……………………………………………………4
Significance ……………………………………………………..5
Background ……………………………………………………..5
Aims & Objective …………………………………………………….5
SLEPT Analysis
SOCIAL ………………………………………………...10,11
LEGAL ………………………………………………....11
ECONOMICAL ………………………………...………………11,12
POLOTICAL ………………………………………………..12,13
TECHNOLOGICAL ………………………………………………...13,14
Positioning Strategy
Conclusion ………………………………………………....21
Bibliography ………………………………………………….23
Appendices ………………………………………………….26 - 29
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Acknowledgement
4
Dedication
We dedicate our project and express our thanks to our loving parents who
enabled us to study at university level , otherwise we could not able to do
such project which increased our knowledge. We also express our thanks and
good wishes to Miss Sidra Paracha , for her continuous support , guidance and
.timely response whenever we needed it while doing this project
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Executive Summary
Significance:
This SLEPT analysis of the banking industry was conducted in order to know
about the Macro environmental forces which banks are facing. This report
would let the readers to know that how the SOCIAL, LEGAL,
ECONOMICAL, POLITICAL and TECHNOLOGICAL aspects effects the
performance of the banking industry. After describing SLEPT analysis of
banking industry some recommendation will be given to the banking industry.
Background:
The industry that we had chose for our analysis was banking industry. We
chose five players of the banking industry. Banking industry now a day in the
Pakistan is flourishing and developing at great speed. People are becoming
aware of the latest technologies and they want to deposit their money with the
banks. People are also borrowing from banks due to which the Pakistani
banking industry is very attractive for the foreign banks. Many foreign banks
have entered the banking industry which has formed a tough competition
between the banks and every player is trying to provide the better and quality
service to its customers.
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Introduction of Industry & its Major Players
Samba Bank:-
Samba Financial Group is a large banking firm in Saudi Arabia. The combined
institution had 66 branches in the Kingdom, and has a branch each in London
and Dubai, as well as a subsidiary in Pakistan, which has 28 branches across
major cities in Pakistan.
Samba , or The Saudi American Bank as it was once known, was established
on February 12 1980 with the takeover of Citibank branches in Jeddah and
Riyadh in accordance with a Saudi notification program that forced all foreign
banks to convert their branches to affiliates with Saudi nationals acquiring at
least 60% ownership. Citigroup entered a Technical Management Agreement
under which it agreed to manage the new bank. The former Prime Minister of
Pakistan, Shaukat Aziz, was the Managing Director of the bank in the 1990s.
The Banker, a premier global banking and financial magazine, has named
Samba Financial Group "Bank of the Year, 2007 in the Kingdom of Saudi
Arabia. The Accolade was handed to Samba during the annual ceremony for
distributing 2007 awards held in London on Wednesday 28 November 2007,
and attended by prominent figures of global banking and financial industry
leaders. Mr. Eisa M. Al Eisa, Managing Director and CEO of Samba Financial
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Group, who received the accolade, said "this award from such a credible and
reputable financial and business institution ascertains Samba's international
standard of services and professionalism, which enable it to attain the highest
evaluations and ranking from international judging committees and rating
institutions, which base their ratings on strict criteria of performance,
development and innovation".
HSBC:-
HSBC is one of the oldest banking groups in the modern world. After the
establishment of Hong Kong as a British colony in the aftermath of the . Its
main and foundation-laying subsidiary The Hong Kong and Shanghai Banking
Corporation was established in Hong Kong and Shanghai in 1865. (The
founder, a Scotsman named Thomas Sutherland, wanted a bank operating on
"sound Scottish banking principles.")
HSBC is one of the largest banking and financial services organizations in the
world. HSBC's international network comprises over 9,500 offices in 85
countries and territories in Europe, the Asia-Pacific region, the Americas, the
Middle East and Africa. A bank that makes your finances their priority. A bank
that will seek out the best opportunities to protect t and invest your wealth. A
bank that can provide immediate emergency support across the globe for both
you and your family.
HSBC Bank Middle East Limited The bank opened its first branch in Pakistan in early
2008
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United Bank Limited:-
UBL’s state of the art online banking, customers were able to access their
account from more than 350 branches located in 71 cities across Pakistan.
Transactions such as Cash Deposit, Cheque Encashment, Stop Payment, Account
Statement, Funds Transfer were done online without the need to travel to the
local branch.
The Royal Bank of Scotland is one of the retail banking subsidiaries of the
Royal Bank of Scotland Group plc, which together with NatWest and Ulster
Bank, provides branch banking facilities in the United Kingdom. Royal Bank of
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Scotland has around 700 branches, mainly in Scotland though there are
branches in many larger towns and cities throughout England and Wales.
Bank Alfalah Limited is a private bank in Pakistan owned by the Abu Dhabi
Group. Bank Alfalah was incorporated on June 21, 1997 as a public limited
company under the Companies Ordinance 1984. Its banking operations
commenced from November 1, 1997. The bank is engaged in commercial
banking and related services as defined in the Banking companies ordinance,
1962.
Bank Alfalah Limited was launched on June 21, 1997 as a public limited
company under the Companies Ordinance 1984. The bank commenced its
operations on November 1, 1997. The bank introduced commercial banking and
related services as defined in the Banking companies ordinance, 1962.
After a few years, the bank introduced its new identity of H.C.E.B after the
privatization in 1997. The management of the bank had implemented strategies
and policies so the bank would become a major player in the market. With a
partnership with the Abu Dhabi Group the position of the bank became
stronger which allowed the bank to invest more in revolutionary technology to
increase its range of products and services.
The bank is currently operating through 238 branches in 75 cities, with the
registered office at B.A. Building, I.I. Chundrigar, Karachi. Some of the main
branches are located in all of the major cities including: Lahore, Kasur,
Islamabad, Gawadar, Peshawar, Faisalabad, Quetta, D.I. Khan, Rawalpindi,
Sargodha, Sukkur, Sialkot, Multan, Murree, Attock District, Gujranwala etc.
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SLEPT Analysis of Banking Industry
Social Analysis
Social environment of an organization plays an important role in the
performance of an organization. The analysis which we have done also reveals
the vital role of the culture and society in the success or failure of an
organization. An organization must carefully observe the cultural and societal
forces while performing its operations in that particular area.
• Banks are open for every one and a person from any social
class can utilize their facilities by completing their legal requirements.
But majority of banks ( RBS, Samba, Bank Alfalah & UBL ) are
targeting the middle class and upper class. While some banks ( HSBC &
Citi bank ) target the business class people and other big parties.
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education by borrowing from banks . Mostly people here do not borrow
for these purposes.
Legal Analysis
Legal Forces are important and play a vital role for the establishment and
continuous successful operation of the bank. So the legal forces should be
carefully observed by the banks. In our country State Bank of Pakistan is the
central bank which governs all the banks. All the banks need to work with in
the instructions and the permissions of the SBP.
In our analysis we found the following facts related to the legal forces in
microenvironment of the bank:
• At the end of the day the banks need to match out their
reserves with the deposits that are allowed by the government to keep
with them.
Economical Analysis
In the banking industry the economic forces of the country matters a lot.
Economic conditions affect different variables like incomes , employment,
recession and prosperity which influences the demand for banking services in
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that country . So a bank must understand the Economic forces that affect the
banking industry in order to enjoy a successful carrier.
Some Economic factors which we analyzed from this analysis are given
below:
Political Analysis
Political forces also play an important role for the continual of the smooth
and regular operations of the bank. The present political scenario of Pakistan is
favorable for the banking sector because the present government is establishing
and maintaining good relations with the foreign nations due to which many of
foreign banks have entered the Pakistani banking industry.
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many other policies. So when the government changes the some policies
are also changed this affects the banking industry a lot. The present
policies and instructions given by the SBP are favorable for the banks
and the banks are happy with the current governmental policies.
Technological Analysis
Technology plays an important role in providing the effective and efficient
services to its customers . The banks must be familiar with the latest
technologies and they must also implement those technologies in their banks.
The banks could get many advantages by the implementation of new
technologies which would be discussed further . Especially in the countries like
Pakistan where banking industry is growing at a high pace , people are getting
more knowledgeable about these things and they want to use latest and
comfortable technologies which could provide them better service.
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• As the technologies have many advantages on the other side it
also involves many security risks. Especially the trend of cyber crime
is increasing at immense level. Banks are also aware with these facts
and they have already taken a proactive step. The banks have
implemented hacker proved system and tight security control due to
which it is very difficult for anyone to hack confidential information.
Another drawback of this E-banking system is that if the system goes
down than the bank is paralyzed and cannot perform its tasks. It can
perform its operations and tasks without the system. So the banks
should not only be dependent on these electronic systems only. They
must also have sum backup systems to deal with these kinds of
problems.
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Positioning Strategy
Samba Bank
Now, by using Samba Financial Group as a payment gateway, buyers can pay
online merchants with more peace of mind than ever before. No more worries
about sharing any sensitive card or account information on the merchant's
website. This information is now strictly between the buyer and Samba
Financial Group. Samba Connect also broadens the range of payment options
available for online customers.
Samba Access
"Samba Access" is Samba's web enabled electronic banking platform for corporate
customers. It was the first Corporate Internet banking solution in Saudi Arabia and
continues to be the leading Internet Banking solution for corporate customers.
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and sending mass payments by integrating to the customers accounting system.
Samba Mobile
Now customers can perform all their everyday banking transactions anywhere they
are, and do it all instantly just as if they were at the branch or using Samba.com
on your PC.
It's as easy as logging on to Sambamobile on your mobile phone, and performing
any transaction you want on the spot. Access your Samba accounts directly, check
your latest statement, transfer funds, pay your credit card and utility bills, check
your personal finance and mutual fund account and do much more even on the
road. It's just like having a whole Samba branch in your pocket anywhere you go.
To start using Sambamobile, just register at www.samba.com and follow the
download instructions. You can access it anytime with just a single key press.
HSBC
Imagine being able to access your accounts and carry out most of your
personal banking transactions without having to visit a branch. Our ATM card
is simple-to-use, convenient, versatile and totally reliable. It also gives you
access to over 500,000 ATMs worldwide and in Pakistan, 24 hours a day, 365
days a year.
Triple Access!
HSBC's ATM Cards provide you with Triple Access , you can fully manage up
to three of your accounts with just one HSBC ATM Card. You can perform a
broad range of transactions on your accounts like Access to accounts 24 hours
a day, 365 days a year ,Withdraw cash from your account (up to PKR 25,000
daily) , Transfer funds between your accounts , Access to up to three accounts
with only one card , Check the balance of accounts , Change your PIN code as
often as you like , Order cheque books , View your last 5 transactions enquiry,
Global Access on FCY Accounts .
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ATMs.
Benefits
UBL
UBL Online
UBL’s state of the art online banking, customers were able to access their
account from more than 350 branches located in 71 cities across Pakistan.
Transactions such as Cash Deposit, Cheque Encashment, Stop Payment,
Account Statement, Funds Transfer were done online without the need to travel
to the local branch.
More than just an ATM card, you can use your UBL Wiz everywhere VISA
cards are accepted. Whether you are using it online, paying for petrol,
shopping or dining, you are accessing money directly from your prepaid card,
without having to visit the bank.
Pakistan’s 1st Chip Credit Card that guarantees you both enjoyment and high
value. It assures you global acceptability in more than 22 million
establishments worldwide in 130 countries and in more than 12, 000 outlets
within Pakistan. CHIP based credit cards have globally proven to be the most
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secure way of conducting credit card transactions. This unique high tech CHIP
guarantees your financial security while conducting transactions on credit cards,
both within Pakistan and around the world. Your choices say a lot about your
personality.
Being different was never so easy. Now UBL Credit Card gives you the
flexibility to make a statement by letting you design your credit card in almost
any manner you want. Galleria, by UBL Cards is Pakistan’s first picture credit
card that gives you freedom of choice and expression as you can now
customize it with your favorite image and make your credit card as unique as
you are.Personalize your card with a picture of your choice on it. Choose
whatever you think defines you or represents your personality, your passions,
your style or your likes. Perhaps you could put up pictures of yourself, your
loved ones or anything you please. It’s entirely up to you. For the first time
ever in Pakistan, a card that lets you express your true self.
Cash Advance, 24 Hour Customer Service, Save Big Time, Buy Today - Pay
Later Free, Travel Accident Insurance, Zero Loss Liability.
RBS
Credit cards
With no annual fee, access to online servicing at any time and the option to get an
additional card for a friend or family member, an RBS Credit Card could be the right
choice for you. There are four types of credit cards according to customer's need and
wants
Any one over age of 21 and earning more than £20,000 can buy this buy.
Benefits:
Pay by Direct Debit , Flexible credit limits , Money transfers by phone , Control
your credit card online, Pay by Direct Debit , Flexible credit limits , Money
transfers by phone , Purchases and balance transfers , Up to 56 days' interest-
free credit on purchases , Daily cash advance , No annual fee, Royalties - get
more from your credit card, Special discounts, 15% off at kitbag.com , 10% off
UK short breaks with Superbreak , Travel benefits, Travel bookings, Travel advice
and help , Overseas medical help Wine offers, Royal Bank Wine Club.
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• Platinum Credit Card
A customer over 25 and earning more than £25,000 can get Platinum Credit
Card. The Royal Bank of Scotland Platinum Credit Card comes with valuable
benefits.
Benefits:
Control your credit card online, Pay by Direct Debit , Manage your credit card,
Flexible credit limits , Money transfers by phone, Financial benefits, Purchases
and balance transfers , 56 days interest free credits on purchases , Daily cash
advance ,No annual fee , Royalties get more from your credit card , Share the
benefits, Add a cardholder for free , Special discounts 15% off at kitbag.com, 10%
off UK short breaks with Superbreak , Travel bookings Travel benefits, Travel
advice and help , Overseas medical help , Wine offers Royal Bank Wine Club.
If you are over 18 and earn more than £10,000, RBS's Classic Credit Card is
a simple way to manage your finances. You can also get wide range of
benefits.
Benefits:
Manage your credit card, Control your credit card online, and Pay by Direct
Debit, Flexible credit limits, Money transfers by phone .
Food. Clothes. Books. When you add up all the expenses of student living, a
little bit of flexibility in your finances could go a long way. The credit card
designed
for student life
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Benefits:
Sensible credit limit ,Save at Firebox, Kitbag, Snapfish, My Movie Stream and
Lonely Planet, Financial benefits, Up to 56 days interest-free credits on
purchases, Cash advance, No annual fee.
Fraud warnings
If RBS think there is a fraudulent transaction on your credit card, RBS will
call you to make sure. You can also sign up for our free fraud text alerts - so
RBS send fraud warnings straight to your mobile phone.
Your RBS credit card uses the latest Chip and PIN technology to fight card
fraud. A microchip in the card stores data more securely. And when you shop,
you will be asked to type your PIN into a special keypad.
BANK ALFALAH
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Conclusion
The conclusion of the whole report can be drawn as that the SOCIAL,
LEGAL, ECONOMICAL, POLITICAL and TECHNOLOGICAL forces are
favorable for the banking industry in Pakistan. But banks need to manage these
macro environmental forces in a better way to increase the opportunities and reduce
threats to the banking industry.
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Recommendations to Banking Industry
After doing the careful SLEPT analysis of banking industry we would like to
give some recommendations to the banking industry. By bothering these
recommendations banking industry can improve their service and can satisfy
the customer needs and wants in better way. Some recommendations are as
follows.
• Due to the increasing cyber crime the banks must hire the
professional IT staff which could protect their systems from being
hacked.
• Currently the banks are not using the electronic media up to that
extent for the advertising purposes. They can use television and internet
for the advertisement so that the people would become aware of the
different services introduced by the banks.
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Bibliography
Websites
http://www.rbs.co.uk/personal/credit-cards/g2/security.ashx
http://www.rbs.co.uk/personal/online-banking.ashx
http://www.rbs.co.uk/personal/credit-cards/g1/classic.ashx
• Samba Products
Available at:
http://www.samba.com/ENGLISH/Common/HTML/SambaMobile_01_01_e
n.html
http://www.samba.com/ENGLISH/Common/HTML/article_03_01 _en.html
• Introduction of Banks
Available at:
www.hsbcpremier.com
www.hsbc.com.pk
www.hsbc.com.pk/pk/hsbcpremier/defaults.htm
http://www.samba.com/
pak.samba.com
http://www.bankalfalah.com/
http://www.ubl.com.pk/
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Appendices
Questionnaire
SOCIAL:
1. What is the social class of majority of people which are your
customers?
5. Do people live a luxurious life and they use borrow from banks
to fulfill their requirements?
LEGAL:
6. What were the Government's legal requirements for permitting
license to your bank?
ECONOMICAL:
10. How the high inflation rate is affecting your services concerned
to households? (Savings , borrows)
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12. Are you facing any mistrust situations by locals, as banks are shutting
down all over the world?
POLITICAL:
15. Are there any Governments policies which are hindering your
services?
16. Are you satisfied with the current Government policies are they
supportive for you?
TECHONOILOGICAL:
20. How much help do you get from these latest technologies to
communicate and serve customers?
22. What risks and security threats do you face due to the
implementation of these latest technologies?
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Group Details
BB081031
TAIMOOR AHMED
BB081037
FAIZAN NASEEF
27
BB081040
NABEEL FAROOQ
BB081030
FAHAD RASHEED
BB081007
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INTRODUCTION OF PEOPLE INTERVIEWED
HSBC Bank
Hassan Aurangzeb Abbasi is a Relationship Manager .His
us a lot.
Samba Bank
Syed Aamir Wasim is a Regional Head for Quality,
we asked.
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United Bank Limited
Muhammad Ramzan is a bank manager .His age
RBS bank
Shahid Inayat Chheena is a Associate Relationship Manager.
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Comments Sheet
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