HRM 1004

CHALLENGING BEHAVIOUR QUESTIONS

What are the outward signs of anger?

What can a person do to prevent escalation of challenging

behaviour?

What are the normal reactions of individuals faced by an angry

person?

With regard to the effect de-escalator what should you do during

the calming phase?

With regard to the effect de-escalator what should you do to build

rapport?

With regard to the effect de-escalator what should you do during

the conclusions stage?

How can nor-adrenalin affect people?

1
According to the video what does the Criminal Law Act 1967 state?

What types of incident could require a written report?

Why should incidents be reported?

What are the key points for a written report about an incident?

What are the key issues that should be included in an action plan
for challenging behaviour?