Curriculum vitae

NARESH KUMAR
#2076,Sector-24C,Chandigarh CONTACT: 9872146914

OBJECTIVE:To acquire such position which provides an opportunity to grow, strong leadership, customer value and commitment to excellence in line with the organization goals

EXPERIENCE:CCE IN vas Punjab Tele Calling( March 2007 August 2008)  Making outgoing calls and informing customers regarding VAS services and in directing up selling  To give customers online resolution and raise complaints if any Reconfirmation in VAS Punjab(August 2008 August 2010 )  Doing Reconfirmation Calls in VAS Punjab  Retain the denied cases for increase in revenue of the process  Give whole information regarding the sale and increase the customers satisfaction Assistant Team Leader (August 2010 to till now)

ACADEMIC QUALIFICATION:EXAMINATION Bachelor of Arts (pursuing final year) Intermediate Matriculation University/ Board
Global University

Punjab School Education Board Punjab School Education Board

ACHIEVEMENTS
    Received awards for Highest sales in Hello Tunes Achieved best Reconfirmation Calls several times Received RnR for Loyalty Making outgoing calls and informing customers regarding VAS services and indirectin up selling

TECHNICAL SKILLS: Microsoft Word, Microsoft Excel

ATTRIBUTES AND STRENGTH:     Awareness towards Responsibility, Accountability and Commitment Awareness towards Quality and Productivity Strong team builder Excellent ability to communicate effectively Ability to handle operations effectively in a dynamic, multi-tasking, environment

INTERESTS: Interacting with people  Listening to music  Travelling

ABOUT MYSELF:Over the past 3 years, I got an experience which has helped me a lot to adapt myself to diverse environments. Throughout my professional career I have never shied away from any responsibility and have always given my best to achieve the goals of the organization. I have successfully been popular within the people with whom I work professionally or otherwise. My reading has helped me to understand people nad will hopefully continue to do so while I rise in my career.

PERSONAL DETAILS:Fathers Name Nationality Marital Status Date of Birth Late Sh. Mam Raj Indian Married 14th November 1974

DECLARATION:I am hereby declaring that all the above mentioned details are true to the best of my knowledge and belief.

Place: Chandigarh

Naresh Kumar