Professional Documents
Culture Documents
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Pre registrations activities (registration activities that occur before the
guest arrives at the property) help accelerate the registration process.
Typically pre registered guests’ only need to verify information
collected by reservations agents during the reservations process.
Typically pre registered guests’ only need to verify information already
entered onto a registration cared and provide a valid signature in the
appropriate place on the registration card.
Pre registration involves room and rate assignment and creation of
guest folio apart from producing registration card. However in some
properties they are reluctant to do room assignment as if there are
some last minute cancellations then may create an imbalance in the
status of vacant rooms.
Pre registration tasks are done in non-automated and semi automated
front office systems also. But in many of such properties the pre
registration services may be limited to specially designated, VIPs or
groups.
After a guest arrives at the hotel, the front desk agent creates a
registration record, a collection of important guest information.
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In an automated system the details will automatically get
communicate to the required departments where in otherwise it needs
to be passed on so that the guest is able o do credit purchases against
the room account.
C-form
Under the rules C-form has to be filled up for all foreign residents of
the hotel. The purpose of C-form is to furnish certain information to
the police to check on the movements of foreign nationals visiting the
country.
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Guest Registration Card
No_____________________
Date____________________
Time___________________
Telephone No________________________________
Arrived Form___________________ Proceeding To______________
Date Of Birth_____________________________________________
I have gone through the terms and conditions of my stay in the hotel and i agree to abide
the same.
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C-Form
1. Name Of The Hotel________________________________________________
3. Nationality_____________________________________________________
4. Passport No____________________________________________________
5. Date of Issue___________________________________________________
6. Place of Issue__________________________________________________
7. Valid Up to_____________________________________________________
13 Place Of Issue__________________________________________________
21 Place Of Issue____________________________________________________
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Room and rate assignment
Room status
Room rack
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other information normally completed during the registration process
and placed in the room rack slot corresponding to the room number
assigned to the guest. The presence of room rack slip indicates that
the room is occupied. When the guest checks out, a departure card is
kept and once the room is ready for sale card is again changed.
Room rates
A room rate is the price a hotel charges for overnight
accommodations. Room rates are often confirmed as the part of the
reservation process. Assigning rate for the walk in guest is left to the
front desk agent according to the hotel’s policy.
Room locations
When assigning guest rooms, a front desk agent must be aware of the
characteristics of each room type. Differences between the guest
rooms lie in their furnishings, amenities and location. Front desk
agents should be familiar with the guestroom configurations as well as
hotel’s floor plan.
Individual guest or groups may specify certain room locations in hotel
as part of their reservation requests.
Method of payment
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greatly reduce the potential for unauthorized settlement and
subsequent collection problems. The registration process plays an
important role in front office guest accounting since front desk agents
are responsible for gathering information at check in on the intended
method of payment.
By issuing the room key the front desk agent completes the
registration process. For security of both the guest and the property,
room keys must be very carefully controlled. For security reasons front
desk agents should never announce the room number while handing
over the keys. Front desk agent should introduce the guest to the
bellboy, hand him the guest room keys, and ask him to show the room
to the guest. On the way to the room he should explain various
features of the hotel to the guest. . Once inside the guest room he
should explain the various facilities.
• Location
• View
• Bed type
• Amenities
• Special furnishings for disabled
• Extra bed
Front desk agents will not have the chance to use efficient or
innovative registration techniques if the guest is not convinced of the
value of renting a hotel room. Part of the front desk agent’s job is to
create consumer acceptance of the hotel’s products: guestrooms,
facilities and services.
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individual sales presentations. Up selling to all guests including walk in
s often holds the best opportunity to create more revenue for the
hotel.