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  • Tgs Sikom 2 Aa

    Uploaded by

    awancoulz
    9 views9 pages

    Original Title

    Tgs sikom 2 aa

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    © Attribution Non-Commercial (BY-NC)

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    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as XLSX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    9 views9 pages

    Tgs Sikom 2 Aa

    Uploaded by

    awancoulz

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as XLSX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    of 9

    12:02:40

    Calendar
    Entity
    35
    34
    10
    26
    27
    1

    Event
    Arrive at Call Centre
    Complete Service IVR
    Complete Service Car Stereo
    Complete Service Other
    Complete Service Other
    End replication

    Car Stereo Queue


    Entity
    Event
    11 Begin Service
    24 Begin Service
    33 Begin Service
    Other Product Queue
    Entity
    Event

    Event Time
    12:03:00
    12:03:10
    12:04:00
    12:06:00
    12:07:00

    Product Type
    (---)
    other
    car stereo
    other
    other

    Start Time
    Begin Wait
    (---)
    (---)
    12:01:40 (---)
    11:04:20
    11:07:20
    11:43:20
    11:45:04
    11:45:20
    11:46:16

    Event Time
    (---)
    (---)
    (---)

    Product Type
    car-stereo
    car-stereo
    car-stereo

    masuk ivr
    selesai ivr/masuk antrian
    Start Time
    Begin Wait
    11:17:30
    11:16:00
    11:37:20
    11:39:07
    11:59:00
    12:02:40

    Event Time
    (---)
    (---)
    (---)
    (---)
    (---)

    Product Type
    other
    other
    other
    other
    other

    Start Time
    Begin Wait
    11:47:40
    11:50:59
    11:51:40
    11:53:12
    11:50:00
    11:53:47
    11:53:40
    11:55:28
    11:57:46
    11:59:46

    ai ivr/masuk antrian

    12:03:00
    Calendar
    Entity
    34
    10
    35
    26
    27
    1

    Event Time
    12:03:10
    12:04:00
    12:05:24
    12:06:00
    12:07:00

    Product Type
    other
    car stereo
    other
    other
    other

    Start Time
    12:01:40
    11:04:20
    12:03:00
    11:43:20
    11:45:20

    Car Stereo Queue


    Entity
    Event
    11 Begin Service
    24 Begin Service
    33 Begin Service

    Event Time
    (---)
    (---)
    (---)

    Product Type
    car-stereo
    car-stereo
    car-stereo

    Start Time
    11:17:30
    11:37:20
    11:59:00

    Other Product Queue


    Entity
    Event
    28
    30
    29
    31
    32

    Event Time
    (---)
    (---)
    (---)
    (---)
    (---)

    Product Type
    other
    other
    other
    other
    other

    Start Time
    11:47:40

    Entitas 35
    Product Type
    Delay Time

    Event
    Complete Service IVR
    Complete Service Car Stereo
    Complete Service IVR
    Complete Service Other
    Complete Service Other
    End replication

    (7) > 4 --> other


    (8) * 0.3 = 2.4
    (= 12:03:00 + 00:02:24)

    1 menit 48 detik
    12:05:24

    Begin Wait
    (---)
    11:07:20
    (---)
    11:45:04
    11:46:16

    12:03:10
    Calendar
    Entity
    10
    35
    26
    27
    1

    Begin Wait
    11:16:00
    11:39:07
    12:02:40

    Begin Wait
    11:50:59

    Event
    Complete Service Car Stereo
    Complete Service IVR
    Complete Service Other
    Complete Service Other
    End replication

    Event Time
    12:04:00
    12:05:24
    12:06:00
    12:07:00

    Product Type
    car stereo
    other
    other
    other

    Car Stereo Queue


    Entity
    Event
    11 Begin Service
    24 Begin Service
    33 Begin Service

    Event Time
    (---)
    (---)
    (---)

    Product Type
    car-stereo
    car-stereo
    car-stereo

    Other Product Queue


    Entity
    Event
    28 Begin Service
    30 Begin Service
    29 Begin Service
    31 Begin Service
    32 Begin Service
    34 Begin Service

    Event Time
    (---)
    (---)
    (---)
    (---)
    (---)
    (---)

    Product Type
    other
    other
    other
    other
    other
    other

    Start Time Begin Wait


    11:04:20
    11:07:20
    12:03:00 (---)
    11:43:20
    11:45:04
    11:45:20
    11:46:16

    Start Time Begin Wait


    11:17:30
    11:16:00
    11:37:20
    11:39:07
    11:59:00
    12:02:40

    Start Time Begin Wait


    11:47:40
    11:50:59

    12:01:40

    12:03:10

    12:04:00
    Calendar
    Entity
    35
    26
    27
    11
    1

    Event
    Complete Service IVR
    Complete Service Other
    Complete Service Other
    Complete Service Car Stereo
    End replication

    Event Time
    12:05:24
    12:06:00
    12:07:00
    12:08:00

    Product Type
    other
    other
    other
    car-stereo

    Car Stereo Queue


    Entity
    Event
    24 Begin Service
    33 Begin Service

    Event Time Product Type


    (---)
    car-stereo
    (---)
    car-stereo

    Other Product Queue


    Entity
    Event
    28 Begin Service
    30 Begin Service
    29 Begin Service
    31 Begin Service
    32 Begin Service
    34 Begin Service

    Event Time
    (---)
    (---)
    (---)
    (---)
    (---)
    (---)

    Entitas 11
    Delay for car stereo call processing

    Product Type
    other
    other
    other
    other
    other
    other

    (2) * 2 = 4
    (=12:04:00 + 00:4:00)

    Start Time Begin Wait


    12:03:00 (---)
    11:43:20
    11:45:04
    11:45:20
    11:46:16
    11:17:30
    11:16:00

    12:05:24
    Calendar
    Entity
    26
    27
    11
    1

    Start Time Begin Wait


    11:37:20
    11:39:07
    11:59:00
    12:02:40

    Car Stereo Queue


    Entity
    Event
    24 Begin Service
    33 Begin Service

    Event Time Product Type


    (---)
    car-stereo
    (---)
    car-stereo

    Other Product Queue


    Entity
    Event
    28 Begin Service
    30 Begin Service
    29 Begin Service
    31 Begin Service
    32 Begin Service
    34 Begin Service
    35 Begin Service

    Event Time
    (---)
    (---)
    (---)
    (---)
    (---)
    (---)
    (---)

    Start Time Begin Wait


    11:47:40
    11:50:59

    12:01:40

    4 menit
    12:08:00

    12:03:10

    Event
    Complete Service Other
    Complete Service Other
    Complete Service Car Stereo
    End replication

    Event Time
    12:06:00
    12:07:00
    12:08:00

    Product Type
    other
    other
    car-stereo

    Product Type
    other
    other
    other
    other
    other
    other
    other

    Start Time Begin Wait


    11:43:20
    11:45:04
    11:45:20
    11:46:16
    11:17:30
    11:16:00

    Start Time Begin Wait


    11:37:20
    11:39:07
    11:59:00
    12:02:40

    Start Time Begin Wait


    11:47:40
    11:50:59

    12:01:40
    12:03:00

    12:03:10
    12:05:24

    12:06:00
    Calendar
    Entity
    27
    11
    28
    1

    Event
    Complete Service Other
    Complete Service Car Stereo
    Complete Service Other
    End replication

    Event Time
    12:07:00
    12:08:00
    12:14:00

    Product Type
    other
    car-stereo
    other

    Car Stereo Queue


    Entity
    Event
    24 Begin Service
    33 Begin Service

    Event Time Product Type


    (---)
    car-stereo
    (---)
    car-stereo

    Other Product Queue


    Entity
    Event
    30 Begin Service
    29 Begin Service
    31 Begin Service
    32 Begin Service
    34 Begin Service
    35 Begin Service

    Event Time
    (---)
    (---)
    (---)
    (---)
    (---)
    (---)

    Entitas 28
    Delay for car stereo call processing

    Product Type
    other
    other
    other
    other
    other
    other

    8
    (=12:06:00 + 00:08:00)

    Start Time Begin Wait


    11:45:20
    11:46:16
    11:17:30
    11:16:00
    11:47:40
    11:50:59

    Start Time Begin Wait


    11:37:20
    11:39:07
    11:59:00
    12:02:40

    Start Time

    12:01:40
    12:03:00

    8 menit
    12:14:00

    Begin Wait

    12:03:10
    12:05:24

    Calendar
    Entity
    34
    33
    10
    26
    27
    1

    Event
    Arrive at Call Centre
    Complete Service IVR
    Complete Service Car Stereo
    Complete Service Other
    Complete Service Other
    End replication

    Entity

    Event
    11 Begin Service
    24 Begin Service

    Entity

    Event
    Begin Service
    Begin Service
    Begin Service
    Begin Service
    Begin Service

    28
    30
    29
    31
    32

    Event Time
    12:01:40
    12:02:40
    12:04:00
    12:06:00
    12:07:00
    2:00:00

    Product Type
    (---)
    car stereo
    car stereo
    other
    other

    Start Time Begin Wait


    (---)
    (---)
    11:59:00 (---)
    11:04:20
    11:07:20
    11:43:20
    11:45:04
    11:45:20
    11:46:16

    Event Time Product Type


    (---)
    car stereo
    (---)
    car stereo

    Start Time Begin Wait


    11:17:30
    11:16:00
    11:37:20
    11:39:07

    Event Time
    (---)
    (---)
    (---)
    (---)
    (---)

    Start Time Begin Wait


    11:47:40
    11:50:59
    11:51:40
    11:53:12
    11:50:00
    11:53:47
    11:53:40
    11:55:28
    11:57:46
    11:59:46

    Product Type
    other
    other
    other
    other
    other

    Entity
    33
    35
    34
    10
    26
    27
    1

    Event
    Complete Service IVR
    Arrive at Call Centre
    Complete Service IVR
    Complete Service Car Stereo
    Complete Service Other
    Complete Service Other
    End replication

    Event Time Product Type


    Start Time
    12:02:40 car stereo 11:59:00
    12:03:00 (---)
    (---)
    12:03:10 other
    12:01:40
    12:04:00 car stereo 11:04:20
    12:06:00 other
    11:43:20
    12:07:00 other
    11:45:20
    2:00:00 (---)
    (---)

    Begin Wait
    (---)
    (---)
    (---)
    11:07:20
    11:45:04
    11:46:16
    (---)

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