JOHN C.

CLEVELAND PMP
Portland OR, 97229 Email: clevelandjohn348@gmail.com

IT PROJECT & QUALITY ASSURANCE MANAGER

PROJECT MANAGEMENT PROFESSIONAL (PMP) & PURSUING SIX SIGMA GREEN BELT CERTIFICATION
Highly professional manager delivering actionable plans in support of the full lifecycle of mission-critical projects, with extensive experience managing quality assurance testing and software engineering teams. Aligns business and technology objectives to sustain corporate growth and expansion; secures bottom-line benefit while enhancing service delivery/quality levels; adept at identifying customer requirements, development, and delivery of products that meet and exceed contractual requirements. Process-driven and skilled in identification and implementation of procedures to improve project operational efficiencies, and team productivity. Highly motivated leader that provides direction and training to create and develop high-performing teams. Talented, with exceptional, communication, interpersonal leadership negotiation, presentation, and problem solving skills; excels in deadline driven environments. Change Management IT Infrastructure/Design Software Development Training & Development Negotiations/Presentations QA/Testing Process Improvement SCRUM / Agile Life Cycle Technical Support/Writing Streamlining Workflow Customer Service Operations Management Project Management Network Administration Deployment/Migrations Client Relations Scheduling Risk Management

CAREER HIGHLIGHTS
Track record of success in leading software/hardware quality assurance testing and hardware projects. Effectively manages resources, schedules, planning & estimations; consistently delivers on time and within budget. Skilled in working closely with local/global cross-functional tests, development teams and projects. Able to create & maintain MS Office Suite documentation and presentations. Expert in project planning, creation of software quality test plans & test design specifications. Extensive experience in leading Waterfall and Agile project life cycle software development efforts and test teams. Highly knowledgeable in conducting root cause analysis using Fish Bone charts and in driving process improvements

PROFESSIONAL EXPERIENCE CDI CORPORATION IT SOLUTIONS PROJECT MANAGER

2011-PRESENT

Functioned as the web content publishing project manager supporting major deliveries. Managed daily operations and implemented process improvements to streamline workflow. Sole point of contact for the marketing organization for creative Web Design agencies. Developed and maintained publishing schedules in partnership with the marketing project manager. Directed US schedules to global teams and supported worldwide publishing activities and deliveries. Oversaw multiple, major content delivery projects simultaneously with overlapping delivery and launch dates.

REGENCE BLUE CROSS BLUE SHIELD OF OREGON - SOFTWARE QUALITY & RELEASE TEST TEAM LEAD & SENIOR SOFTWARE QUALITY TEST ANALYST

2007-2009

Managed a team of up to 12 test analysts in the daily operations of software quality assurance and delivered multiple projects on time and within budget, tracked and oversaw employee performance messages. Attended weekly Release/CCB meetings and quarterly staff meetings with the director of software quality. Actively supported website, services, marketing, customer service, sales and underwriting applications. Led the implementation of the integrated technical testing and web site quality assurance testing efforts. Spearheaded the automation and conversion to an automated test environment. Planned project schedules, estimations and delivered daily/weekly reports to the management. Professionally represented the SQA organization to internal customers, business partners and vendors and championed software quality processes and defect management to the SQA team. Contributed to code and documentation reviews to assist SQEs and developers detect defects early. Participated in tiger teams to define and implement new processes and Agile project life cycle model.

JOHN C. CLEVELAND MID-WEST NATIONAL LIFE INSURANCE CO. OF TENNESSEE / HEALTHMARKETS OREGON HEALTH & LIFE INSURANCE PRODUCER
Sourced and procured internet Life and Health leads and developed client relationships. Created telephone scripts and processes for first client contact. Reviewed customer requirements and setup compelling one-on-one presentations. Directed weekly regional sales team meetings and trained new staff members. Delivered customer support as required to answer questions and resolve complex issues.

PAGE 2 2006-2007

INTEL CORPORATION INTEL ARCHITECTURE LABS & NETWORK SYSTEMS DIVISION SOFTWARE ENGINEERING MANAGER, SOFTWARE QUALITY ENGINEER

1996-2006

Managed coached and motivated teams of 5-8 software developers and oversaw their performance. Created and documented formal interview processes and procedures. Led the design and development of multi-user tools and devised customized automated network and API tests. Formalized software requirement gathering and formulated milestones for the software development process. Moderated code and documented inspections and spearheaded quality design processes. Selected and recommended new software and hardware capital equipment purchases. Liaised with national and international acquisitions teams to evaluate and report on lab capabilities. Facilitated new acquisitions and upgraded testing processes to ensure compliance with industry/Intel standards.

ALLIED TELESYN INTERNATIONAL NETWORK INTEROPERABILITY LAB NETWORK SYSTEM ENGINEER

Devised and executed Ethernet software and device validations. Performed Microsoft and Novell Ethernet Adapter & Driver certifications and submissions. Delivered comprehensive 3rd tier customer support to resolve high visibility customer outages. Attended trade shows, customer events and handled emergency client escalations. Provided formal classroom training to new hires on a 275 SKU hardware/software product line.

1993-1996

PRIME COMPUTERS / COMPUTERVISION SENIOR CUSTOMER SERVICE ENGINEER INTEL CORPORATION SENIOR CUSTOMER SERVICE ENGINEER EDUCATION & PROFESSIONAL DEVELOPMENT
Project Management Professional (PMP) Certification #2113239 Project Management Institute (PMI), Portland, OR Chapter Regence Group Blue Cross Blue Shield of Oregon Crucial Confrontation Situational Leadership Pacific NW Software Quality Conference Intel University, (Bachelors Degree/Training Equiv.) Management, Leadership and Business Development Technical Skills and Technical Leadership Network Engineering Technologies

1992-1993 1982-1992

(2011) (2011)

(275 Hours) (381 Hours) (932 Hours)

Licensed Oregon State Insurance Agent, Pro Schools (Life, Health & Law) Cisco ICRC Router Configuration Training, Geo-Train International Network General Sniffer / Ethernet Protocol Analysis, Network Associates Microsoft Certified System Engineer (MSCE + I), Platinum Technology Inc. Certified Netware Engineer (Netware 2.15 4.11) Training Solutions Effective Speaking & Human Relations, Dale Carnegie Electronic Engineering Technology, (Associates Degree Equiv.) Center for Employment Training