Professional Documents
Culture Documents
Level 1 Define Customer/Business Requirements 1a Define Service Requirements 2a SLR Draft SLA Service Acceptance Criteria/Plan Service Acceptance Test 2b Service Operational Readiness Test 3b Service Release Package Test 4b Service Review Criteria/Plan Contract, Service Package, SLP, SPI 1b Validate Service Packages, Offerings and contracts
Level 2
Level 3
Service Operational Criteria/Plan SDP including: Service Model Capacity and resource plans Service Release Test Criteria
Level 4
4a
Level 5
BL
Baseline point