Professional Documents
Culture Documents
2009
TROUBLESHOOTING
17. JAM DISPLAY
When the paper jam occurred, the message, the position jam occurred (number blinks), position of the remaining paper (number lights up), and the JAM code are displayed. NOTE JAM code is displayed on the jam warning screen only when the following setting is set to Display. [Service Mode] o [System 2] o [JAM Code Display Setting]
A0EDF4E510DA
10-02
For paper fed from the manual bypass, loop forming has not been complete before a sheet enters the timing roller because the rise timing of load to perform registration is earlier than the rise timing of load to form a loop. For paper fed from the manual bypass, the image write start signal permit continues to be disabled for a predetermined period of time after the timing of the image write start signal output. At the start of paper feed retry, the sensor in front of tim. roller (PS1) has already detected paper passage.
10-40
10-44
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Manual bypass The leading edge of the paper does not Right door feed section unblocked the sensor in front of tim. roller (PS1) even after the lapse of a given period of time after the manual bypass starts to feed paper.
JAM type
Detection timing
Manual bypass In case paper position is detected as Right door feed section locating properly after main power switch is turned ON, door and cover are opened / closed or jam/trouble reset is done, it is regarded as paper jam at manual bypass feed section. Tray 1 feed section The leading edge of the paper does not Right door unblocked the sensor in front of tim. roller Tray 1 (PS1) even after the lapse of a given period of time after the tray1 starts to feed paper. For paper fed from the tray1, due to a delay in paper arrival, loop forming in front of the timing roller is not complete before the rise timing of the registration motor. For paper fed from the tray1, the image write start signal permit continues to be disabled for a predetermined period of time after the timing of the image write start signal output. At the start of paper feed retry, the sensor in front of tim. roller (PS1) has already detected paper passage.
11-01
P.543
11-02
11-40
11-44
Paper feed tray 1 paper feed sensor (PS23) is turned ON when the main power switch is turned ON, a door or cover is opened and closed, or a misfeed or malfunction is reset. (d-Color MF360/MF280 only)
TROUBLESHOOTING
12-01
12-40
526
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Detection timing
Paper feed tray 2 paper feed sensor Right door (PS20) is turned ON when the main power Tray 2 switch is turned ON, a door or cover is opened and closed, or a misfeed or malfunction is reset. (d-Color MF360/MF280 only) In case paper position is detected as locating properly after main power switch is turned ON, door and cover are opened / closed or jam/trouble reset is done, it is regarded as paper jam at tray 2 feed section.
13-01
The leading edge of the paper does not block the tray3 vertical transport sensor (PS117) even after the set period of time has elapsed after the tray3 paper feed motor (M122) is energized. The tray3 paper feed sensor (PS116) is blocked when the main power switch is set to ON, a door or cover is opened and closed, or a misfeed or malfunction is reset.
P.544
13-40
Tray3 feed sec- For paper fed from the tray3, image write start signal permit continues to be distion image write start sigabled for a predetermined period of time nal permit after the timing of image write start signal waiting jam output.
14-40
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TROUBLESHOOTING
Detection timing The leading edge of the paper does not block the paper feed sensor (PS1) or the vertical transport sensor (PS2) even after the set period of time has elapsed after the paper feed motor (M1) is energized. The paper feed sensor (PS1) is blocked when the main power switch is set to ON, a door or cover is opened and closed, or a misfeed or malfunction is reset. For paper fed from the LCT, image write start signal permit continues to be disabled for a predetermined period of time after the timing of image write start signal output. There is no response to the paper feed command sent to the LCT even after the set period of time has elapsed.
15-40
15-43
17-08
The paper feed sensor (PS1) is not Right door unblocked even after the lapse of a given period of time after PS1 has been blocked by a paper. The vertical transport sensor (PS2) is blocked when the main power switch is set to ON, a door or cover is opened and closed, or a misfeed or malfunction is reset.
P.545
TROUBLESHOOTING
20-01
20-02
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Detection timing Rise timing of load for registration is earlier than the one for making the loop at front of the timing roller at tray 4 paper feed. Rise timing of load for registration is earlier than the one for making the loop at front of the timing roller at LCT paper feed. The paper feed tray 2 vertical transport sensor (PS19) is not unblocked even after the lapse of a given period of time after the paper has been blocked the PS19. The tray3 vertical transport sensor (PS117) is not unblocked even after the lapse of a given period of time after PS117 has been blocked by a paper. The tray4 vertical transport sensor (PS126) is not unblocked even after the lapse of a given period of time after PS126 has been blocked by a paper. The paper feed tray 2 vertical transport sensor (PS19) is not blocked even after the lapse of a given period of time after the tray3 vertical transport sensor (PS117) has been blocked by a paper.
P.545
20-11
P.545
20-12
P.544
20-13
P.544
20-21
P.544
20-22
The tray3 Editado por:isvertical transport sensorthe Escalante (PS117) Hugo Luis not blocked even after lapse of a given period of time after the tray4 vertical transport sensor (PS126) has been blocked by a paper.
P.544
30-01
A sheet of paper does not block the sensor in front of tim. roller (PS1) after a predetermined period of time has elapsed since the sheet unblocks PS1. The leading edge of paper does not unblock the paper exit sensor (PS3) since the paper feeding is started. The sensor in front of tim. roller (PS1) is unblocked when the main power switch is turned ON, a door or cover is opened and closed, or a misfeed or malfunction is reset. The paper exit sensor (PS3) is turned ON when the main power switch is turned ON, a door or cover is opened and closed, or a misfeed or malfunction is reset. In case paper position is detected as locating properly after main power switch is turned ON, door and cover are opened / closed or jam/trouble reset is done, it is regarded as paper jam at 2nd image transfer section.
P.546
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30-03
Detection timing
The paper exit sensor (PS3) is not blocked Right door even after the lapse of a given period of time after the paper has unblocked PS3. The paper exit sensor (PS3) is blocked before the lapse of a given period of time after the paper has unblocked the PS3. The paper exit sensor (PS3) is unblocked when the main power switch is turned ON, a door or cover is opened and closed, or a misfeed or malfunction is reset. In case paper position is detected as locating properly after main power switch is turned ON, door and cover are opened / closed or jam/trouble reset is done, it is regarded as paper jam at exit section.
32-31
66-01
Left cover The before read sensor (PS9) is not turned ON after a lapse of a given time after the reverse registration motion is performed. The reverse registration sensor (PS8) is not turned OFF after a lapse of a given time after the reverse registration motion is performed.
P.547
66-11
66-21
The reverse registration sensor (PS8) is not turned ON after a lapse of a given time after the before read sensor (PS9) is turned OFF.
66-02
66-12
TROUBLESHOOTING
66-03
66-13
66-23
66-33
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JAM type
Detection timing
ADF paper exit The exit sensor (PS5) is not turned ON section after a lapse of a given time after the before read sensor (PS9) is turned ON. The exit sensor (PS5) is not turned OFF after a lapse of a given time after the before read sensor (PS9) is turned OFF. The exit sensor (PS5) is not turned ON after a lapse of a given time after the before read sensor (PS9) is turned OFF. The exit sensor (PS5) is not turned OFF after a lapse of a given time after the turnover and paper exit motion is performed. ADF image reading section The before read sensor (PS9) is not turned ON after a lapse of a given time after the registration sensor (PS3) is turned ON. The before read sensor (PS9) is not turned OFF after a lapse of a given time after the reverse registration sensor (PS8) is turned OFF. The before read sensor (PS9) is turned ON earlier than a given time after the before read sensor (PS9) is turned OFF during original transportation.
66-14
66-24
66-34
66-05
P.549
66-15
66-06
66-07
Due to a Editado por:remaining sheet Luisthat Hugoby of paper before Escalante has not been detected sensors, the start of a job, a sensor detects the sheet at an unexpected timing.
72-14
FS transport section
<When FS-527 is installed> Front door The saddle path sensor (PS11) is not turned ON even after the set period of time has elapsed after the lower path sensor (PS9) is turned ON by the paper. <When FS-527 is installed> The saddle path sensor (PS11) is not turn OFF even after the set period of time has elapsed after it turns ON. <When FS-527 is installed> The paper passage sensor/1 (PS1) is not turned ON even after the set period of time has elapsed after the copier's exit sensor (PS3) is turned ON by the paper. The paper passage sensor/1 (PS1) is not turned OFF even after the set period of time has elapsed after it is turned ON by the paper. Horizontal conveyance cover
P.549
72-16
P.550
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72-15
P.550
Detection timing
Misfeed clearing <When JS-505 is installed> cover The lower tray exit sensor (PS1) is not turned ON even after the set period of time has elapsed after the copiers paper exit sensor (PS3) is turned ON by the paper. The upper tray exit sensor (PS2) is not turned ON even after the set period of time has elapsed after the copiers paper exit sensor (PS3) is turned ON by the paper. The lower tray exit sensor (PS1) is not turned OFF even after the set period of time has elapsed after the copiers paper exit sensor (PS3) is turned OFF by the paper. The upper tray exit sensor (PS2) is not turned OFF even after the set period of time has elapsed after the copiers paper exit sensor (PS3) is turned OFF by the paper. The paper exit sensor (PS25) is not turned OFF even after the set period of time has elapsed after the copiers paper exit sensor (PS3) is turned ON by the paper. The lower tray exit sensor (PS1) is turned ON when the power switch is set to ON, a door or cover is opened and closed, or a misfeed or malfunction is reset. The upper tray exit sensor (PS2) is turned ON when the power switch is set to ON, a door or cover is opened and closed, or a misfeed or malfunction is reset.
72-17
FS transport section
Horizontal convey<When FS-527 is installed> The paper passage sensor/2 (PS2) is not ance cover turned ON even after the set period of time has elapsed after the paper passage sensor/1 (PS1) is turned ON by the paper. The paper passage sensor/2 (PS2) is not turn OFF even after the set period of time has elapsed after it turns ON. Front door <When FS-529 is installed> The paper passage sensor/2 (PS10) is not turned ON even after the set period of time has elapsed after the paper passage sensor/1 (PS1) is turned ON by the paper. The paper passage sensor/2 (PS10) is not turned OFF even after the set period of time has elapsed after the paper passage sensor/2 (PS10) is turned ON by the paper.
P.551
TROUBLESHOOTING
532
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Detection timing
Horizontal convey<When FS-527 is installed> ance cover The registration sensor (PS10) is not turned ON even after the set period of time has elapsed after the paper passage sensor/2 (PS2) is turned ON by the paper. The registration sensor (PS10) is not turn OFF even after the set period of time has elapsed after it turns ON. Front door <When FS-527 is installed> The lower path sensor (PS9) is not turned ON even after the set period of time has elapsed after the registration sensor (PS10) is turned ON by the paper. The lower path sensor (PS9) is not turn OFF even after the set period of time has elapsed after it turns ON. The upper path sensor (PS8) is not turned ON even after the set period of time has elapsed after the registration sensor (PS10) is turned ON by the paper. The upper path sensor (PS8) is not turn OFF even after the set period of time has elapsed after it turns ON. The lower path sensor (PS9) is not turned ON by the paper even after the set period of time has elapsed after the switchback operation caused by the conveyance motor (M4) is completed. After the switchback operation caused by the conveyance motor (M4) is completed, the lower path sensor (PS9) is not turned OFF even after the set period of time has elapsed after PS9 is turn ON by the paper.
72-19
P.552
72-21
Front door <When FS-527 is installed> The tray2 paper detection sensor (PS16) is not turned ON even after the set period of time has elapsed after the lower path sensor (PS9) is turned ON by the paper. <When FS-529 is installed> The paper empty sensor (PS7) is not turned ON even after the set period of time has elapsed after the paper passage sensor/2 (PS10) is turned ON by the paper. The paper empty sensor (PS7) is not turned OFF even after the set period of time has elapsed after the paper empty sensor (PS7) is turned ON by the paper.
P.552
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533
TROUBLESHOOTING
Detection timing
Front door <When FS-527 is installed> The tray1 path sensor (PS6) is not turned ON even after the set period of time has elapsed after the registration sensor (PS10) is turned ON by the paper. The tray1 path sensor (PS6) is not turn OFF even after the set period of time has elapsed after it turns ON. <When FS-527+SD-509 is installed> The paper detection sensor/2 (PS44) is not turn OFF even after the set period of time has elapsed after it turns ON. <When FS-527+PK-517 is installed> Though the punch home sensor/1 (PS100) is not turned ON after the punch motor/1 (M100) starts rotating forward, PS100 is turned ON after M100 starts rotating backward. Front door, stacker unit
72-26
P.553
72-43
PK JAM
Front door
P.554
72-81
FS staple section
Though the stapler sensor is not turned Front door, Front ON after the stapler motor starts rotating cover forward, the stapler sensor is turned ON after the stapler motor starts rotating backward. Front door, stacker <When FS-527+SD-509 is installed> Though the saddle stapler home sensor is unit not turned ON after the saddle stapler motor starts rotating forward, the saddle stapler home sensor is turned ON after the saddle stapler motor starts rotating backward.
P.554
72-85
SD staple section
P.554
72-86
SD transport section
TROUBLESHOOTING
72-87
P.555
534
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Detection timing The sensor in front of tim. roller (PS1) is not unblocked even after the lapse of a given period of time after a duplex paper feed sequence has been started. For the second-side feed of paper in the duplex mode, loop forming has not been complete before the second side of a sheet enters the timing roller because the rise timing of load to perform registration is earlier than the rise timing of load to form a loop. For the second-side feed of paper in the duplex mode, the image write start signal permit continues to be disabled for a predetermined period of time after the timing of the image write start signal output.
92-02
92-40
93-01
The duplex paper passage sensor (PS40) Duplex door is not blocked even after lapse of a given period of time after starting of switch back. The paper does not unblock the duplex paper passage sensor (PS40) even after lapse of a given period of time after the paper has blocked the PS40.
P.556
93-10
In case the duplex paper passage sensor (PS40) is blocked after main power switch is turned ON, door and cover are opened / closed or jam/trouble reset is done, it is regarded as paper jam at duplex transport section.
99-01
17.1.1
Open the corresponding door, clear the sheet of paper misfed, and close the door.
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[1]
[2]
[3]
[6] TROUBLESHOOTING
A0EDF4C501DA
[1] Paper exit sensor (PS3) [2] Duplex paper passage sensor (PS40) [3] Sensor in front of tim. roller (PS1)
[4] Paper feed tray 1 paper feed sensor (PS23) *1 [5] Paper feed tray 2 vertical transport sensor (PS19) [6] Paper feed tray 2 paper feed sensor (PS20) *1
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[4]
[5]
[1]
[3]
[2]
A0HUF4C500DA
Exit sensor (PS5) Reverse registration sensor (PS8) Before read sensor (PS9)
[4] [5]
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537
TROUBLESHOOTING
[1]
A0XWF4C500DA
Sensor in front of tim. roller (PS1) Paper feed tray 2 vertical transport sensor (PS19) Tray3 vertical transport sensor (PS117)
Tray3 paper feed sensor (PS116) Tray4 vertical transport sensor (PS126) Tray4 paper feed sensor (PS125)
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[1]
[4]
A0XWF4C501DA
[1] [2]
Sensor in front of tim. roller (PS1) Paper feed tray 2 vertical transport sensor (PS19)
[3] [4]
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539
TROUBLESHOOTING
[3]
[1]
[2]
A083F4C501DA
[1] [2]
[3]
17.2.6
FS-529
[2] Editado por: Hugo Luis Escalante [3] [1]
TROUBLESHOOTING
A0U7F4C500DA
[1] [2]
[3]
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[9] [5]
[8] [6]
A0HRF4C500DA
Paper passage sensor/1 (PS1) Paper passage sensor/2 (PS2) Registration sensor (PS10) Tray1 path sensor (PS6) Saddle path sensor (PS11)
Paper detection sensor/1 (PS43) Paper detection sensor/2 (PS44) Lower path sensor (PS9) Tray2 paper detection sensor (PS16)
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17.3 Solution
17.3.1 Initial check items When a paper misfeed occurs, first perform the following initial check items.
Check item Does paper meet product specifications? Is the paper curled, wavy, or damp? Is a foreign object present along the paper path, or is the paper path deformed or worn? Are rolls/rollers dirty, deformed, or worn? Replace paper. Replace paper. Clean the paper path and replace if necessary. Clean or replace the defective roll/roller. Action
Are the edge guide and trailing edge stop at the cor- Set as necessary. rect position to accommodate the paper? Are the actuators operating correctly? Correct or replace the defective actuator.
17.3.2
Transport motor (M1) Manual paper feed clutch (CL7) Manual pick-up solenoid (SD1)
Front side relay board (FREYB) Printer control board (PRCB) Sensor in front of tim. roller (PS1) WIRING DIAGRAM
Action
Control signal
PS1 I/O check, sensor check CL7 operation check SD1 operation check M1 operation check
C-2 to 5
TROUBLESHOOTING
542
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Field Service Ver. 1.0 Jul. 2009 17.3.3 Misfeed at tray 1 feed section
Relevant parts Transport motor (M1) Paper feed tray 1 paper feed clutch (CL3) Paper feed tray 1 paper feed sensor (PS23)
Front side relay board (FREYB) Printer control board (PRCB) Sensor in front of tim. roller (PS1) WIRING DIAGRAM
Action
Control signal FREYB CN13-3 (ON) PRCB CN21-10 (ON) PRCB CN21-8 (ON) PRCB CN14-2 (REM) PRCB CN14-5 (LOCK)
PS1 I/O check, sensor check PS23 I/O check, sensor check (d-Color MF360/MF280 only) CL3 operation check M1 operation check PRCB ICP5, 15 conduction check Change FREYB Change PRCB
17.3.4
Transport motor (M1) Paper feed tray 2 paper feed clutch (CL1) Paper feed tray 2 vertical transport clutch (CL2)
Action
Control signal PRCB CN22-15 (ON) PRCB CN22-12 (ON) PRCB CN22-10 (ON) PRCB CN22-18 (ON) PRCB CN14-2 (REM) PRCB CN14-5 (LOCK)
PS19 I/O check, sensor check PS20 I/O check, sensor check (d-Color MF360/MF280 only) CL1 operation check CL2 operation check M1 operation check PRCB ICP5, 15 conduction check Change PRCB
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Tray3 paper feed sensor (PS116) PC Control board (PCCB) Tray3 vertical transport sensor (PS117) Paper feed tray 2 vertical transport sensor (PS19) Tray3 paper feed motor (M122) Tray3 vertical transport motor (M120) Sensor in front of tim. roller (PS1) WIRING DIAGRAM Step 1 2 3 4 5 6 7 8 9 Initial check items PS1 I/O check, sensor check PS116 I/O check, sensor check PS117 I/O check, sensor check PS19 I/O check, sensor check M122 operation check M120 operation check PCCB ICP1, ICP3 conduction check Change PCCB Action Control signal FREYB CN13-3 (ON) PCCB CN6-8 (ON) PCCB CN6-11 (ON) RCB CN22-(ON) PCCB CN5-1 to 4 PCCB CN5-5 to 8 Location (Electrical component) C360/C280/ C220 Q-17 PC-207 B-2 PC-207 B-2 C360/C280 C-25 PC-207 B-3 PC-207 B-3
17.3.6
Tray4 paper feed sensor (PS125) Tray4 vertical transport sensor (PS126) Tray3 vertical transport sensor (PS117) Tray4 paper feed motor (M123) Tray4 vertical transport motor (M121) Sensor in front of tim. roller (PS1)
TROUBLESHOOTING
WIRING DIAGRAM Step 1 2 3 4 5 6 7 8 9 Initial check items PS1 I/O check, sensor check PS125 I/O check, sensor check PS126 I/O check, sensor check PS117 I/O check, sensor check M123 operation check M121 operation check PCCB ICP1, ICP2 conduction check Change PCCB Action Control signal FREYB CN13-3 (ON) PCCB CN10-8 (ON) PCCB CN11-2 (ON) PCCB CN6-11 (ON) PCCB CN9-1 to 4 PCCB CN9-6 to 9 Location (Electrical component) C360/C280/ C220 Q-17 PC-207 G-4 to 5 PC-207 G-5 PC-207 B-2 PC-207 G-5 to 6 PC-207 G-6
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Field Service Ver. 1.0 Jul. 2009 17.3.7 LCT paper feed section/vertical transport section misfeed
Relevant parts Paper feed sensor (PS1) Vertical transport sensor (PS2) Paper feed motor (M1) Vertical transport motor (M2) PC Control board (PCCB) MFP board (MFPB)
WIRING DIAGRAM Step 1 2 3 4 5 6 7 8 Initial check items PS1 I/O check, sensor check PS2 I/O check, sensor check M1 operation check M2 operation check PCCB ICP1, ICP2 conduction check Change PCCB Change MFPB Action Control signal PCCB CN5-2 (ON) PCCB CN5-5 (ON) PCCB CN6-1 to 4 PCCB CN6-5 to 8 Location (Electrical component) PC-408 G-9 PC-408 G-9 PC-408 G-10 PC-408 G-9
17.3.8
Transport motor (M1) Paper feed tray 2 vertical transport clutch (CL2) Registration roller clutch (CL4)
Front side relay board (FREYB) Printer control board (PRCB) Sensor in front of tim. roller (PS1) Paper feed tray 2 vertical transport sensor (PS19)
PS1 I/O check, sensor check PS19 I/O check, sensor check CL2 operation check CL4 operation check M1 operation check Change FREYB PRCB ICP2 conduction check PRCB ICP14 conduction check Change PRCB
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Front side relay board (FREYB) Printer control board (PRCB) Sensor in front of tim. roller (PS1) WIRING DIAGRAM
Action
Control signal FREYB CN13-3 (ON) PRCB CN19-15 (ON) FREYB CN13-5 (REM) PRCB CN14-2 (REM) PRCB CN14-5 (LOCK)
PS1 I/O check, sensor check PS3 I/O check, sensor check CL4 operation check M1 operation check Change FREYB Change PRCB
17.3.10
Transport motor (M1) Fusing motor (M3) Registration roller clutch (CL4)
Front side relay board (FREYB) Printer control board (PRCB) Paper exit sensor (PS3)
PS3 I/O check, sensor check CL4 operation check M1 operation check M3 operation check Change FREYB Change PRCB
TROUBLESHOOTING
4 5 6 7
546
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Field Service Ver. 1.0 Jul. 2009 17.3.11 ADF turnover section
Relevant parts Reverse roller pressure/retraction motor (M5) Before read sensor (PS9) Reverse registration sensor (PS8) DF control board (DFCB)
WIRING DIAGRAM Step 1 2 3 4 5 6 Initial check items PS9 I/O check, sensor check PS8 I/O check, sensor check M5 operation check DFCB F10 conduction check Change DFCB Action Control signal DFCB PJ14-8 (ON) DFCB PJ12-2 (ON) DFCB PJ6-10 to 13 Location (Electrical component) DF-617 B to C-7 DF-617 I-4 DF-617 I-5
17.3.12
Take-up motor (M8) After separate sensor (PS4) Length sensor/1 (PS10) Length sensor/2 (PS11) Length sensor/3 (PS12)
PS4 I/O check, sensor check PS10 I/O check, sensor check PS11 I/O check, sensor check PS12 I/O check, sensor check M8 operation check DFCB F4 conduction check Change DFCB
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WIRING DIAGRAM Step 1 2 3 4 5 6 7 8 Initial check items PS3 I/O check, sensor check PS4 I/O check, sensor check PS9 I/O check, sensor check M2 operation check M8 operation check DFCB F2, F9, F10 conduction check Change DFCB Action Control signal DFCB PJ10-11 (ON) DFCB PJ11-5 (ON) DFCB PJ14-8 (ON) DFCB PJ8-5 to 10 DFCB PJ9-5 to 8 Location (Electrical component) DF-617 B to C-4 DF-617 B to C-6 DF-617 B to C-7 DF-617 I-9 DF-617 I-10
17.3.14
Exit motor (M3) Before read sensor (PS9) Exit sensor (PS5)
WIRING DIAGRAM Step 1 2 Initial check items PS9 I/O check, sensor check PS5 I/O check, sensor check M3 operation check DFCB F1, F6 conduction check Change DFCB Action Control signal DFCB PJ14-8 (ON) DFCB PJ13-3 (ON) DFCB PJ8-1 to 4 Location (Electrical component) DF-617 B to C-7 DF-617 I-9 DF-617 I-9 to 10
TROUBLESHOOTING
3 4 5 6
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Field Service Ver. 1.0 Jul. 2009 17.3.15 ADF image reading section
Relevant parts Reading motor (M1) Reading roller pressure/retraction motor (M4) Registration sensor (PS3) Reverse registration sensor (PS8) Before read sensor (PS9) DF control board (DFCB)
WIRING DIAGRAM Step 1 2 3 4 5 6 7 8 9 Initial check items Make the adjustment of original stop position. See P.474 PS3 I/O check, sensor check PS8 I/O check, sensor check PS9 I/O check, sensor check M1 operation check M4 operation check DFCB F3, F6 conduction check Change DFCB Action Control signal DFCB PJ10-11 (ON) DFCB PJ12-2 (ON) DFCB PJ14-8 (ON) DFCB PJ9-1 to 4 DFCB PJ6-5 to 6 Location (Electrical component) DF-617 B to C-4 DF-617 I-4 DF-617 B to C-7 DF-617 I-10 DF-617 I-4
17.3.16
Lower path sensor (PS9) Saddle path sensor (PS11) Conveyance motor (M4)
WIRING DIAGRAM Step 1 2 3 4 5 6 Initial check items PS9 I/O check, sensor check PS11 I/O check, sensor check M4 operation check FSCB F7 conduction check Change FSCB Action Control signal FSCB PJ16-5 (ON) FSCB PJ13-6 (ON) FSCB PJ10-5 to 8 Location (Electrical component) FS-527 J-4 FS-527 B to C-5 FS-527 B to C-3
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Action
17.3.18
Code: 72-16
WIRING DIAGRAM Step 1 2 3 4 5 6 7 Initial check items Action Control signal Location (Electrical component)
PS3 I/O check, sensor check PS1 I/O check, sensor check M1 operation check M3 operation check
d-Color Editado por: Hugo PRCB CN19-15 (ON) MF280/MF220 C-10 Luis Escalante MF360/ FSCB PJ11-2 (ON) FSCB PJ28-1 to 4 FSCB PJ7-1 to 4 FS-527 I-11 to 12 FS-527 I-12 FS-527 C to B-3
TROUBLESHOOTING
WIRING DIAGRAM Step 1 2 3 4 Initial check items PS3 I/O check, sensor check PS1 I/O check, sensor check Change FSCB Action Control signal PRCB CN19-15 (ON) FSCB CN3-3 (ON) Location (Electrical component) d-Color MF360/ MF280/MF220 C-10 FS-529 B-3
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Field Service Ver. 1.0 Jul. 2009 (3) When JS-505 is installed
Relevant parts Paper exit sensor (PS3) Lower tray exit sensor (PS1) Upper tray exit sensor (PS2) Transport motor (M1) JS control board (JSCB) Printer control board (PRCB)
WIRING DIAGRAM Step 1 2 3 4 5 6 7 8 Initial check items PS3 I/O check, sensor check PS1 I/O check, sensor check PS2 I/O check, sensor check M1 operation check JSCB F7 conduction check Change JSCB Change PRCB Action Control signal PRCB CN19-15 (ON) JSCB PJ7-6 (ON) JSCB P7-9 (ON) JSCB PJ5-1 to 4 Location (Electrical component) d-Color MF360/ MF280/MF220 C-10 JS-505 F-4 to 5 JS-505 F-4 JS-505 B-2 to 3
17.3.19
Code: 72-17
PS1 I/O check, sensor check PS2 I/O check, sensor check Change FSCB
WIRING DIAGRAM Step 1 2 3 4 Initial check items PS1 I/O check, sensor check PS10 I/O check, sensor check Change FSCB Action Control signal FSCB PJ11-2 (ON) FSCB CN7-3 (ON) Location (Electrical component) FS-527 I-11 to 12 FS-529 B-4 to 5
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FS-527 I-11
WIRING DIAGRAM Step 1 2 3 4 Initial check items PS2 I/O check, sensor check PS10 I/O check, sensor check Change FSCB Action Control signal FSCB PJ11-8 (ON) FSCB PJ13-8 (ON) Location (Electrical component) FS-527 I-11 FS-527 B to C-5
17.3.21
Code: 72-19
Relevant parts
Conveyance motor (M4) Upper path sensor (PS8) Lower path sensor (PS9) Registration sensor (PS10)
Control signal
PS9 I/O check, sensor check PS10 I/O check, sensor check M4 operation check FSCB F7 conduction check Change FSCB
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17.3.22
Code: 72-21
WIRING DIAGRAM Step 1 2 3 4 Initial check items PS9 I/O check, sensor check PS16 I/O check, sensor check Change FSCB Action Control signal FSCB PJ16-5 (ON) FSCB PJ17-8 (ON) Location (Electrical component) FS-527 J-4 FS-527 B to C-8
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Field Service Ver. 1.0 Jul. 2009 (2) When FS-529 is installed
Relevant parts Paper passage sensor/2 (PS10) Paper empty sensor (PS7) FS control board (FSCB)
WIRING DIAGRAM Step 1 2 3 4 Initial check items PS10 I/O check, sensor check PS7 I/O check, sensor check Change FSCB Action Control signal FSCB CN7-3 (ON) FSCB CN6-3 (ON) Location (Electrical component) FS-529 B-4 to 5 FS-529 B-1 to 2
17.3.23
Code: 72-22
Relevant parts
WIRING DIAGRAM Step 1 2 3 4 Initial check items PS10 I/O check, sensor check PS6 I/O check, sensor check Change FSCB Action Control signal FSCB PJ13-8 (ON) Location (Electrical component) FS-527 B to C-5
Editado por: Hugo Luis PJ14-9 (ON) FSCB Escalante FS-527 J-5
17.3.24
Code: 72-26
Relevant parts
Action
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WIRING DIAGRAM Step 1 2 3 4 Initial check items PS100 I/O check, sensor check M100 operation check Change FSCB Action Control signal FSCB PJ19-8 (ON) FSCB PJ19-1 (CW) FSCB PJ19-3 (CCW) Location (Electrical component) FS-527 (PK-517) J-9 FS-527 (PK-517) J-8
17.3.26
Code: 72-81
Relevant parts
Stapler unit
Action
Control signal
17.3.27
Code: 72-85
Relevant parts
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Action
Control signal
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WIRING DIAGRAM Step 1 2 3 4 5 6 Initial check items PS11 I/O check, sensor check PS43 I/O check, sensor check SDDB F1 conduction check Change SDDB Change FSCB Action Control signal FSCB PJ13-6 (ON) SDDB PJ9-8 (ON) Location (Electrical component) FS-527 B to C-5 SD-509 G-1
17.3.29
Code: 72-87
Relevant parts
Step 1 2 3 4 5 6
Action
Control signal
PS11 I/O check, sensor check PS44 I/O check, sensor check SDDB F1 conduction check Change SDDB Change FSCB
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Front side relay board (FREYB) Printer control board (PRCB) Sensor in front of tim. roller (PS1) WIRING DIAGRAM
Action
Control signal FREYB CN13-3 (ON) PRCB CN14-2 (REM) PRCB CN14-5 (LOCK) PRCB CN15-9 to 12
PS1 I/O check, sensor check M1 operation check M5 operation check Change FREYB Change PRCB
17.3.31
Printer control board (PRCB) Duplex paper passage sensor (PS40) WIRING DIAGRAM
Step 1 2 3 4 5
Action Editado por: Hugo Luis signal Escalante (ElectriLocation Control cal component) C-8 J-20 C-7 Initial check items PS40 I/O check, sensor check M4 operation check M5 operation check PRCB ICP8, 9 conduction check Change PRCB PRCB CN15-15 (ON) PRCB CN13-8 to 11 PRCB CN15-9 to 12
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18.2 List
If an image stabilization or scanner fault occurs, the corresponding warning code appears.
Code S-1 D-1 Item CCD gain adjustment failure Split line detect Description It is detected that the CCD clamp gain adjustment value is faulty. When the main/sub power switches are turned ON or when the machine is recovering from the power save mode, if the original cover is not open, the cleaning brush rotates 360 degrees to detect whether or not stain exists in the original reading section. This warning will be displayed if the original is set to ADF when stain exist. The thin line detection level and the warning display can be changed by the following setting. [Service Mode] o [System 2] o [Split Line Detect. Setting] During IDC sensor light intensity correction, output voltage detected for all eight sample patterns are 3.25 V or more. During IDC sensor light intensity correction, sensor output voltage for light intensity selected after the correction is under 0.7 V. During IDC base surface detective control, sensor output voltage detected is under 0.7 V or over 3.25V. During image stabilization (gamma correction control), detected output value for IDC sensor did not go below threshold (half the value of what is detected by IDC sensor on the belt surface) for three consecutive times (position of the pattern end is not detected). During image stabilization (gamma correction control), sensors output value of each color for hyper 0 gradation after the primary approximation is half the detection level on the belt surface or under.
P-5 P-28
P-6
Drum/Development unit (C) failure Drum/Development unit (M) failure Drum/Development unit (Y) failure Drum/Development unit (K) failure
TROUBLESHOOTING
All density readings taken from the density pattern produced on the transfer belt are 1.0 g/m2 (IDC sensor photo receiver output) or less during max. density adjustment (Vg/Vdc adjustment). All density readings taken from the density pattern produced on the transfer belt are 5.0 g/m2 (IDC sensor photo receiver output) and more during max. density adjustment (Vg/Vdc adjustment). The difference between the skew default position setting value and the cumulative amount of skew adjustment values goes over the predetermined value. During pre-pattern detection, pre-pattern edge (start/ end point of effective area) is not detected within the pre-pattern search area. During detection of regist pattern at vertical/horizontal direction, pattern edge (start/end point of effective area) is not detected within the pattern search area of each unit.
P-14
P-21
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P-27 P-30
Secondary transfer ATVC failure PC home sensor (color) malfunction PC home sensor (K) malfunction
P-31
Drum unit/C rotation time excess warning Drum unit/M rotation time excess warning Drum unit/Y rotation time excess warning Drum unit/K rotation time excess warning
Count value for the transfer belt rotation time used for judging the transfer belt unit life is above the threshold value for excess warning. Printing with this warning being displayed is not included in the image warranty.
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18.3 Solution
18.3.1 S-1: CCD gain adjustment failure
Relevant parts Exposure unit CCD board (CCDB) MFP board (MFPB) Action Correct the harness connection between CCDB and MFPB if faulty. Check for possible extraneous light and correct as necessary. Clean the lens, mirrors, CCD surface, and shading sheet if dirty. Correct reflective mirror of the scanner if faulty, or change scanner. Change CCD sensor unit. Change MFPB.
Step 1 2 3 4 5 6
18.3.2
Action Wipe clean the glass surface of the DF original glass. Check the glass cleaning roller unit for proper installation and correct if necessary. Select [Service Mode] o [System 2] o [Split Line Detect. Setting], and change the setting. Check the DFCB connector for proper connection and correct as necessary. M9 operation check. Change glass cleaning roller unit. Change DFCB.
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Field Service Ver. 1.0 Jul. 2009 18.3.3 18.3.4 P-5: IDC sensor (front) failure P-28 IDC sensor (rear) failure
Relevant parts IDC registration sensor/MK (IDCS/MK) IDC registration sensor/YC (IDCS/YC) IDC registration sensor shutter solenoid (SD2) Step 1 2 3 4 5 6 7
Printer control board (PRCB) High voltage unit (HV) Transfer belt unit Action
Wipe clean the surface of the transfer belt with a soft cloth, if it is dirty. Change the image transfer belt unit if the transfer belt is damaged. Reinstall or reconnect IDCS/MK assy or IDCS/YC assy, sensor shutter or connector, if it is installed or connected improperly. Clean IDCS/MK or IDCS/YC if it is dirty. Check the HV connector for proper connection and correct as necessary. SD2 operation check. Open/close the front door, run an image stabilization sequence, and select [State Confirmation] o [Level History 1] to check the IDC value. IDC1: IDCS/MK, IDC2: IDCS/YC If the value is 1.0 V or less, change IDCS/MK assy or IDCS/YC assy. PRCB ICP2, 14 conduction check. Change PRCB.
8 9
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18. MALFUNCTION CODE 18.3.5 18.3.6 18.3.7 18.3.8 P-6: Drum/Development unit (C) failure P-7: Drum/Development unit (M) failure P-8: Drum/Development unit (Y) failure P-9: Drum/Development unit (K) failure
Relevant parts Drum unit/Y,M,C,K Developing unit/Y,M,C,K IDC registration sensor/MK (IDCS/MK) IDC registration sensor/YC (IDCS/YC) IDC registration sensor shutter solenoid (SD2) Step 1 2 3 4 5 6 7 8 9 10 11 12
Printer control board (PRCB) High voltage unit (HV) Transfer belt unit
Action Select [Imaging Process Adjustment] o [D Max Density] and, if the setting value is negative, readjust. Check the drive transmission portion of the drum/developing unit and correct as necessary. Clean the IDC/registration sensor/MK (IDCS/MK) or IDC/registration sensor/YC (IDCS/YC) window if dirty. Clean the contact of the drum/developing unit connector if dirty. Check the HV connector for proper connection and correct as necessary. SD2 operation check. Change drum unit. Change developing unit. Change the transfer belt unit. Change HV.
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Field Service Ver. 1.0 Jul. 2009 18.3.9 P-14: Skew correction trouble
Relevant parts IDC registration sensor/MK (IDCS/MK) IDC registration sensor/YC (IDCS/YC) Drum unit/Y,M,C,K Step 1 2 3 4 5 6 7 8 9 10 11
Check the drive transmission portion of the drum unit and correct as necessary. Clean the contact of the drum unit connector if dirty. Reinstall or reconnect IDCS/MK assy or IDCS/YC assy, sensor shutter or connector, if it is installed or connected improperly. Clean IDCS/MK or IDCS/YC if it is dirty. Check the PHREYB connector for proper connection and correct as necessary. Check the PRCB connector for proper connection and correct as necessary. Change IDCS/MK assy or IDCS/YC assy. Change drum unit. Change PH unit. Change PHREYB. Change PRCB.
NOTE After the PH unit is replaced, reset the skew default position for each color. Touch keys as follows for this setting. [Service Mode] o [Machine] o [Skew adjustment] o [Skew adjustment] See P.376 When this alert code is displayed, according to the list, take actions to address the problem. After the problem is resolved, select [Service Mode] o [Machine] o [Skew adjustment] o [Skew adjustment reset] and perform the skew adjustment reset. See P.377
18.3.10
Transfer belt unit PH unit IDC registration sensor shutter solenoid (SD2) Step 1 2 3 4 5 6
Action Wipe clean the surface of the transfer belt with a soft cloth, if it is dirty. Change the image transfer belt unit if the transfer belt is damaged. SD2 operation check. Change the PH unit. PRCB ICP2 conduction check. Change PRCB.
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Action Slide out the imaging unit and reinstall it in position. Reinstall or reconnect IDCS/MK assy or IDCS/YC assy if it is installed or connected improperly. Check the vertical transport guide for installed position and correct as necessary. SD2 operation check. PRCB ICP2 conduction check. Change PRCB.
18.3.12
Image transfer entrance guide 2nd image transfer assy Transfer belt unit Action
Step 1 2 3 4 5 6
Check roller opposed to the 2nd image transfer roller is grounded. Clean the joint or correct if necessary.
Check the image transfer entrance guide for proper installation and correct if necessary. Check that the spring does not come off during the pressure operation of the 2nd transfer roller and correct if necessary. Check the contact at the joint of the 2nd image transfer assy and HV. Clean the joint or correct if necessary. Change the transfer belt unit. Change HV. Change PRCB.
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Field Service Ver. 1.0 Jul. 2009 18.3.13 P-30: PC home sensor (color) malfunction
Relevant parts Color PC main sensor (PC33) Color PC sub-sensor (PC35) Step 1 2 3 4 5
Perform the faulty sensor check procedure. *1 Check the sensor, for which a faulty condition has been checked, for installed position and proper connector connection. Wipe the sensor, for which a faulty condition has been checked, clean of dirt if any. If P-30 persists, change the main drive assy. Change PRCB.
*1: Faulty sensor check procedure 1. Open the front door and turn ON the main power switch of the machine. 2. Call the [Sensor Check] screen to the screen by way of Service Mode. See P.449 3. Close the front door and start [Stabilizer]. 4. During the stabilizer sequence, check to see if the values of the phase detection sensors (Color PC main sensor and Color PC sub-sensor) change. 5. A sensor is faulty if its value does not change. 18.3.14 P-31: PC home sensor (K) malfunction
Relevant parts
Editado por: HugoMain drive assyboard (PRCB) Luis Escalante Printer control
Action
Perform the faulty sensor check procedure. *1 Check the sensor, for which a faulty condition has been checked, for installed position and proper connector connection. Wipe the sensor, for which a faulty condition has been checked, clean of dirt if any.
Change PRCB.
*1: Faulty sensor check procedure 1. Open the front door and turn ON the main power switch of the machine. 2. Call the [Sensor Check] screen to the screen by way of Service Mode. See P.449 3. Close the front door and start [Stabilizer]. 4. During the stabilizer sequence, check to see if the values of the phase detection sensors (Monochrome PC main sensor and monochrome PC sub-sensor) change. 5. A sensor is faulty if its value does not change.
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Rank C
19.2.1
A. Use If the all troubles occur and the status would not be cleared by turning main power switch OFF and ON again, or opening and closing the front door, clear the status of the machine. To be used when the status would not be cleared by turning main power switch OFF and ON again, or opening and closing the front door in case of a trouble. B. 1. 2. 3. 4. 5. Procedure Turn OFF the main power switch. Turn main power switch ON while pressing the Utility/Counter key. Touch [Trouble Reset]. Check to make sure that [OK] is displayed and the it has been reset. After turning off the main power switch, turn it on again more than 10 seconds after and check if the machine starts correctly.
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19.4 List
Code
C0001 LCT communication error Due to malfunctioning of the software or other causes, the watchdog timer triggers a reset when time is up. C0202 Tray 1 feeder up/down abnormality The paper feed tray 1 upper limit sensor is not blocked even after the lapse of a given period of time after the lifting motion has been started. The paper feed tray 2 upper limit sensor is not blocked even after the lapse of a given period of time after the lifting motion has been started. The lift-up upper sensor is not blocked even after the set period of time has elapsed after the paper lift-up operation for the drawer began.
Tray 1
Tray 2
Tray 3 Tray 4
B B
C0209 LCT elevator motor failure The elevator motor pulse sensor (PS10) cannot detect both edges of H/L even after the set period of time has elapsed while the elevator motor (M5) is turning backward/forward (raise/lower).
LCT
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LCT
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LCT
C0213 LCT shift gate malfunction The division board position sensor (PS14) cannot be set to L even after the set period of time has elapsed after the operation of the division board position motor (M3) began with the division board position sensor (PS14) set to L.
LCT
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The shifter stop position sensor (PS11) is not blocked even after the set period of time has elapsed after the shift operation began (shift to the right). The shifter stop position sensor (PS11) is not blocked even after the set pulse is detected by the shift motor pulse sensor (PS8) after the shift operation began (shift to the right). The shifter home position sensor (PS12) is not unblocked even after the set pulse is detected by the shift motor pulse sensor (PS8) after the shift operation began (shift to the right). The shifter home position sensor (PS12) is not blocked even after the set period of time has elapsed after the return operation began (shift to the left). The shifter home position sensor (PS12) is not blocked even after the set pulse is detected by the shift motor pulse sensor (PS8) after the return operation began (shift to the left). The shifter stop position sensor (PS11) is not unblocked even after the set pulse is detected by the shift motor pulse sensor (PS8) after the return operation began (shift to the left).
LCT
C1004 FNS communication error When the FS control board (FSCB) is receiving data, a communication error is detected. C1081 SD communication error When a communication error is detected between the FS control board (FSCB) and the SD control board (SDCB).
Half-Fold/ Tri-Fold/ Center Stapling Staple, Half-Fold/ Tri-Fold Center Stapling Half-Fold/ Tri-Fold Center Stapling
C1113 Center-staple lead edge <When FS-527+SD-509 is installed> stopper motor malfunction The leading edge stopper home sensor (PS45) is turned neither ON nor OFF even after the set period of time has elapsed after the leading edge stopper motor (M20) is turned ON. C1114 Center-staple front adjust <When FS-527+SD-509 is installed> drive motor malfunction The center staple alignment home sensor/F (PS42) is turned neither ON nor OFF even after the set period of time has elapsed after the center staple alignment motor/F (M24) is turned ON.
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Half-Fold/ Tri-Fold Center Stapling Half-Fold/ Tri-Fold Center Stapling Half-Fold/ Tri-Fold Center Stapling
Staple
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C1182 Shift motor drive malfunc- <When JS-505 is installed> tion The shift home sensor (PS6) is not blocked after the set period of time has elapsed after the shift motor (M2) is turned ON (start of moving to the home position.) The shift home sensor (PS6) is not unblocked twice in a row after the set period of time has elapsed after the shift motor (M2) is turned ON (start of moving to the shift position.) <When FS-527 is installed> When moving to the front (home) position: The tray 2 shift home sensor (PS25) is not turned ON even after the set period of time has elapsed after the tray 2 shift motor (M16) is turned ON. When moving to the rear (shift) position: The tray 2 shift home sensor (PS25) is not turned OFF even after the set period of time has elapsed after the tray 2 shift motor (M16) is turned ON. C1183 Elevate drive malfunction <When FS-527 is installed> During downward movement, the tray 2 upper limit sensor (PS24) is turned OFF and the tray 2 lower limit sensor (PS21) is turned ON. The elevate motor (M15) lock signal remains set to H for a set period of time while the elevate motor (M15) is turning. The tray2 upper position switch (SW2) is turned ON even after the set period of time has elapsed while the elevate motor (M15) is energized. The tray2 lower position switch (SW3) is turned ON even after the set period of time has elapsed while the elevate motor (M15) is energized. <When FS-529 is installed> When the exit tray is moving up: When the tray up/down motor (M2) starts rotating with the output of the tray lower limit sensor (PS6) being ON, PS6 is not turned OFF even after the set period of time has elapsed. The paper surface detect sensor/1 (PS2) or the paper surface detect sensor/2 (PS3) is not turned ON even after the set period of time has elapsed after the tray up/down motor (M2) starts rotating. When the exit tray is moving down: The tray lower limit sensor (PS6) is not turned ON even after the set period of time has elapsed after the tray up/down motor (M2) starts rotating.
Staple
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Staple
C11A1 Tray 2 exit roller pressure/ <When FS-527 is installed> retraction malfunction The exit roller pressure sensor (PS12) is turned neither ON nor OFF even after the set period of time has elapsed after the exit roller retraction motor (M9) is turned ON. Exit roller pressure/ retraction malfunction
TROUBLESHOOTING
C11A7 Tray 3 exit roller pressure/ <When JS-603 is installed> retraction malfunction The tray3 exit roller retraction sensor (PS35) is turned neither ON nor OFF even after the set period of time has elapsed after the tray3 exit roller retraction motor (M17) is turned ON.
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<When FS-527 is installed> During home position search, neither the stapler home sensor/1 (PS18) nor the stapler home sensor/2 (PS19) is turned ON or OFF even after the set period of time has elapsed after the stapler movement motor (M11) is turned ON. <When FS-529 is installed> During the home position search, the stapler home sensor (PS11) is not turned ON or OFF even after the set period of time has elapsed after the stapler movement motor (M7) is turned ON. <When FS-527 is installed> The stapler home sensor is turned neither ON nor OFF even after the set period of time has elapsed after the stapler motor is turned ON. <When FS-529 is installed> During the initial operation, the stapler home sensor is not turned ON even after the set period of time has elapsed after the stapler movement motor (M7) is turned ON. The stapler home sensor is not turned ON after the set period of time has elapsed after the stapler motor (M8) is turned ON.
Staple
Staple
FS-527+SD-509 is Escalante Editado por:<Whencenter stapler home installed> turned Half-Fold/ Hugo Luis sensor is The Tri-Fold neither ON nor OFF even after the set period of time has elapsed after the center stapler motor is turned ON. Center Stapling
<When FS-527 is installed> The duplex path switching sensor (PS3) is turned neither ON nor OFF even after the set period of time has elapsed after the duplex path switching motor (M2) is turned ON. <When JS-505 is installed> The route change home sensor (PS4) is not blocked after the set period of time has elapsed after the route change motor (M3) is turned ON (start of shifting to the lower tray route.) The route change home sensor (PS4) is not unblocked after the set period of time has elapsed after the route change motor (M3) is turned ON (start of shifting to the upper tray route.)
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<When FS-527+PK-517 is installed> The punch home sensor/1 (PS100) is not turned ON even after the set period of time has elapsed while the punch motor/1 (M100) is energized.
C1402 FS NVRAM memory error <When FS-529 is installed> When the main power switch is turned ON, malfunctioning of the non-volatile memory on the FS control board (FSCB) is detected. C2152 Transfer belt pressure welding alienation The transfer belt retraction sensor does not detect switch from retraction to pressure within a given period time after transfer belt retraction clutch has stared engagement. The transfer belt retraction sensor does not detect switch from pressure to retraction within a given period time after transfer belt retraction clutch has stared engagement. When electrostatic charge output is ON, electrostatic charge leak detection system continues to detect leaks for a predetermined period of time.
C2253 Color PC motors failure to The motor lock signal remains HIGH for a turn predetermined continuous period of time while the motor is turning.
TROUBLESHOOTING
C2254 Color PC motors turning at abnormal timing C225D Color developing unit de-engagement failure
The motor lock signal remains LOW for a predetermined continuous period of time while the motor remains stationary. Engagement is not completed in a given period time after the color dev. unit engaged motor has started engagement operation. De-engagement is not completed in a given period time after the color dev. unit engaged motor has started de-engagement operation.
C2355 Transfer belt cleaner The motor lock signal remains HIGH for a cooling fan motors failure predetermined continuous period of time to turn while the motor is turning.
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C2411 Developing unit (C) new article release C2412 Developing unit (M) new article release C2413 Developing unit (Y) new article release C2414 Developing unit (K) new article release C2551 Abnormally low toner density detected cyan TCR sensor
The status with the new unit is not cleared after the new developing unit is set.
B B B B B
When sampling data is determined in TC ratio calculation control, TCR sensor output is higher than a predetermined value for a predetermined number of times in a row even though there is toner in the sub hopper. TC ratio in the developing unit which is determined by toner replenishing amount control mechanism, is a predetermined value or more for a given number of times consecutively.
C2553 Abnormally low toner When sampling data is determined in TC density detected magenta ratio calculation control, TCR sensor output TCR sensor is higher than a predetermined value for a predetermined number of times in a row even though there is toner in the sub hopper. C2554 Abnormally high toner TC ratio in the developing unit, which is density detected magenta determined by toner replenishing amount TCR sensor control mechanism, is a predetermined value or more for a given number of times consecutively. C2555 Abnormally low toner density detected yellow TCR sensor
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C2559 Cyan TCR sensor adjustment failure C255A Magenta TCR sensor adjustment failure C255B Yellow TCR sensor adjustment failure C255C Black TCR sensor adjustment failure
B B B B B B B B C B B B B B
Alarm signals for a TCR sensor are detected more than the predetermined numC2562 Magenta TCR sensor ber of times. failure This detection is used for detecting disconC2563 Yellow TCR sensor failure nection of TCR sensor connector. C2564 Black TCR sensor failure C2650 Main backup media access error C2A11 Drum unit/C new release failure C2A12 Drum unit/M new release failure C2A13 Drum unit/Y new release failure C2A14 Drum unit/K new release failure Contact the responsible people of KMBT before taking some countermeasures. The status with the new unit is not cleared after the new drum unit is set.
Editado por: Hugo Luis Escalante With the fusing roller being retracted, the
pulse of the encoder sensor does not change even after the specified period of time has passed after the fusing pressure roller retraction motor started rotating. With the fusing roller being pressed, the encoder pulse sensor does not change even after the specified period of time has passed after the fusing pressure roller retraction motor started rotating. With the pressure roller being pressed, the fusing pressure roller home sensor did not turn ON (pressed) even after the fusing pressure roller retraction sensor counted up the specified number of pulse after the fusing pressure roller retraction motor started rotating. The motor lock signal remains HIGH for a predetermined continuous period of time while the motor remains stationary. The motor lock signal remains LOW for a predetermined continuous period of time while the motor remains stationary.
TROUBLESHOOTING
C3201 Fusing motor failure to turn C3202 Fusing motor turning at abnormal timing
C3302 Fusing cooling fan motor/ The fan motor lock signal remains HIGH for 2,3 failure to turn a predetermined continuous period of time while the motor remains stationary.
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Detected temperature of the heating roller thermistor/C does not go up a given range of temperature even after a lapse of given period of time at warm up. Detected temperature of the heating roller thermistor/C does not reach to a given temperature even after a lapse of given period of time after warm up is completed. Detected temperature of the pressure roller thermistor does not go up a given range of temperature even after a lapse of given period of time at warm up. Detected temperature of the pressure roller thermistor does not reach to a given temperature even after a lapse of given period of time after warm up is completed. Detected temperature of the heating roller thermistor/C goes beyond a given temperature for a given period of time consecutively. Detected temperature of the heating roller thermistor/M goes beyond a given temperature for a given period of time consecutively. The hard protector signal error is detected for a given period of time consecutively.
C3721 Fusing abnormally high temperature detection (Center of the heating side)
C3722 Fusing abnormally high Detected temperature of the heating roller temperature detection thermistor/S goes beyond a given tempera(Edge of the heating side) ture for a given period of time consecutively. C3723 Fusing abnormally high temperature detection (Pressurizing side) C3821 Fusing abnormally low temperature detection (Heating side) Detected temperature of the pressure roller thermistor goes beyond a given temperature for a given period of time consecutively. Detected temperature of the heating roller thermistor/C goes below a given temperature for a given period of time consecutively after warm up is completed. Detected temperature of the heating roller thermistor/M goes below a given temperature for a given period of time consecutively after warm up is completed. Detected temperature of the pressure roller thermistor goes below a given temperature for a given period of time consecutively after warm up is completed.
C3921 Fusing sensor wire breaks The maximum value and minimum value of detection detected temperature of the heating roller (Heating side) thermistor/C, M and S are compared after a lapse of given time from starting of warm up and the gap between the value of maximum and minimum of either thermistor is below or over a given temperature. The detected temperature gap between the heating roller thermistor /C and the heating roller thermistor/M surpasses a given temperature.
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C3923 Fusing sensor wire breaks The maximum value and minimum value of detection detected temperature of the pressure roller (Pressurizing side) thermistor are compared after a lapse of given time from starting of warm up and the gap between the value of maximum and minimum is below or over a given temperature. The pressure heater lights up for a given period of time consecutively. C4101 Polygon motor rotation trouble The polygon motor fails to turn stably even after the lapse of a given period of time after activating the polygon motor. Motor lock signal detects HIGH for a given period time consecutively during the polygon motor is rotating. SOS signal is not detected even after the lapse of a given period of time after staring the laser output. SOS signal is not detected for a given period of time during printing or IDC sensor adjustment. The motor lock signal remains HIGH for a predetermined continuous period of time while the motor remains stationary.
C5103 Transport motors The motor lock signal remains LOW for a turning at abnormal timing predetermined continuous period of time while the motor remains stationary. C5351 Power supply cooling fan motors failure to turn C5352 Undetectable C5353 Undetectable C5354 Exhaust fan motors failure to turn
TROUBLESHOOTING
The fan lock signal remains HIGH for a predetermined continuous period of time while the motor remains stationary. The fan lock signal remains HIGH for a predetermined continuous period of time while the motor remains stationary.
C5355 Cooling fan motor/3s failure to turn C5357 Undetectable C5501 AC signal abnormality
Signal is not detected for a given period of interval when AC frequency is measured with the power switch ON or when fusing heater is turned ON/OFF. Engine control malfunction is detected with port monitor control.
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The scanner home sensor is unable to detect the scanner located at its home position. The scanner home sensor is unable to detect a scanner even when the scanner motor has been driven to move the scanner over the maximum travelling distance. The scanner home sensor detects the scanner when the scanner has moved the maximum travelling distance from the position, at which it blocks the scanner home sensor. The scanner home sensor detects the scanner at its home position during a period of time that begins with the time when a prescan command and a scan preparation command are executed and ends when a home return command is executed.
Scanner
Scanner
C6301 Undetectable C6704 Image input time out C6751 CCD clamp/gain adjustment failure Image data is not input from the CCD board (CCDB) to the MFP board (MFPB). The adjustment value is 0 or 255 during a CCD clamp adjustment. The peak value of the output data is 64 or less during a CCD gain adjustment. When starting the scanner, verification on reading and writing the predetermined value for image processing ASIC on CCD board was conducted, and verification failure was detected. When MFP detects that DSC board is not properly installed. When DSC bus check detects an error. Scanner Scanner C B
C C
C6901 DSC board mount failure 1 C6902 DSC Bus check NG1-1 C6903 DSC Bus check NG1-2 C6911 Undetectable C6912 C6913 C6F01 Scanner sequence trouble 1
C C C
The original transport interval becomes shorter than the designed value due to an original transport control error in original reading in ADF.
Scanner
C6F02 Reserved C6F03 Reserved C6F04 Reserved C6F05 Reserved C6F06 Reserved C6F07 Reserved C6F08 Reserved C6F09 Reserved
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During a pressure motion being performed, the read roller sensor (PS6) output does not change from H to L. During a retraction motion being performed, the read roller sensor (PS6) output does not change from L to H.
C8102 Turn around pressure During a pressure motion being performed, welding alienation trouble the reverse roller sensor (PS7) output does not change from H to L. During a retraction motion being performed, the reverse roller sensor (PS7) output does not change from L to H. C8103 Lift up mechanism trouble The lift up upper sensor (PS16) is not turned (Upward movement) ON after a lapse of a given time after the liftup motor (M7) moves up (is turned forward). C8105 Undetectable C8106 Lift up mechanism failure (Downward movement) C8107 Glass cleaning mechanism trouble The lift up lower sensor (PS15) is not turned ON after a lapse of a given time after the liftup motor (M7) goes down (is turned backward). The glass cleaning sensor (PS21) is not turned ON after the set period of time has elapsed after the glass cleaning motor (M9) is turned ON.
Scanner
C A
TROUBLESHOOTING
C9401 Exposure turning on the lamp trouble detection C9402 Exposure turning on the lamp abnormally detection CA051 Standard controller configuration failure CA052 Controller hardware error CA053 Controller start failure
Scanner
C C C
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CB001 FAX board error 1 CB002 FAX board error 2 CB003 FAX board error 3 CB051 FAX board mount failure line 1 CB052 FAX board mount failure line 2 CB110 FAX driver error: Instance generation error or observer registration error CB111 FAX driver error: Configuration space initialization NG CB112 FAX driver error: Semaphore acquisition, release error CB113 FAX driver error: Sequence error among main body tasks CB114 FAX driver error: Message queue control error CB115 FAX driver error: Main body - sequence error among FAX boards
C C C C C C
C C
CB116 FAX driver error: FAX board nonresponse (Nonresponse after initialization) CB117 FAX driver error: ACK waiting timeout error CB118 FAX driver error: Receiving undefined frame CB119 FAX driver error: DMA transfer error CB120 JC soft error CB122 Device error (GA LOCAL SRAM) CB123 Device error (DRAM) CB125 Device error (GA) CB126 Timeout error due to nonresponse from DC during suspension process CB127 Timeout error due to nonresponse from CC during suspension process CB128 Timeout error due to nonresponse from LINE during suspension process
C C C C C C C C
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CB129 Timeout error due to non- See the FK-502 Service Manual. response from file system/ file driver during suspension process CB130 MIF driver error: Driver soft error CB131 MIF driver error: Reception frame length error from main CB132 MIF driver error: Reception frame header error from main CB133 MIF driver error: 232C i/f sequence error CB134 MIF driver error: DPRAM i/f sequence error CB135 MIF driver error: DPRAM CTL/STL register error CB136 MIF driver error: AKC waiting timeout CB137 MIF driver error: DPRAM RESET reception CB140 MSG I/F Error with JC CB141 I/F error with main: I/F error with driver
C C
C C C C C C C C C C
CB142 I/F error with main: Undefined command reception CB143 I/F error with main: Command frame length error CB144 I/F error with main: Command parameter length error
TROUBLESHOOTING
CB145 I/F error with main: Undefined parameter CB146 I/F error with main: Command/response sequence error CB150 Line control: External class instance acquisition error CB151 Line control: Job start error (Starting job parameter error/child job generation error) CB152 Line control: Doc access error (Report buf access error)
C C
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CB153 Line control: Response See the FK-502 Service Manual. wait timeout from external task CB154 Line control: Internal que table control error (create/enque/deque) CB160 1 destination control: Instance generation error CB161 1 destination control: Timeout error CB162 1 destination control: Interface error CB163 1 destination control: Message que control error CB164 1 destination control: Semaphore acquisition release error CB165 1 destination control: Observer registration error CB166 1 destination control: Reception resource check error CB167 1 destination control: Deployment error of sending image information CB168 1 destination control: Serialization error of receiving image CB169 1 destination control: Access error to quick memory data CB170 Page control: Internal que table control error (create/enque/deque) CB171 Page control: Instance generation error CB172 Page control: Timeout error CB173 Page control: Interface error CB174 Page control: Semaphore acquisition release error CB175 Page control: Observer registration error CB176 Page control: Unable to check TTI domain CB177 Page control: Error return from TTI rasterizer
C C C C C
C C C C C C C
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CB178 Page control: Receiving job generation error CB185 Page control: Receiving data size logic error (Receiving data are not multiples of dotline) CB186 Page control: Image buf acquisition (alloc) error CB187 Page control: Error return from compressor CB188 Page control: BandBuf control error (newInstance/get/free)
C C
C C C
CC001 Vendor connection failure It is detected that communications with the vendor are interrupted for a given period of time or more with Installed selected for the setting of vendor installation. CC151 ROM contents error upon A fault is detected in a sequence of ROM startup (MSC) contents check of the MSC (PRCB) during starting CC152 ROM contents error upon A fault is detected in a sequence of ROM startup (scanner) contents check of the IPB during starting. CC153 ROM contents error upon A fault is detected in a sequence of ROM startup (PRT) contents check of the mechanical control board (MFPB) during starting. CC155 Finisher ROM error
C C
C C C C
TROUBLESHOOTING
CC159 ROM contents error upon A fault is detected in a sequence of ROM startup (DSC1) contents check of the DSC board during starting. CC15A ROM contents error upon startup (DSC2) CC15B Flash ROM error (saddle) Data of flash ROM of the saddle is determined to be faulty when the power is turned ON. CC163 ROM contents error (PRT) The wrong model of firmware is detected in the engine during the initial connection to the engine is being checked. CC164 ROM contents error (MSC) CC165 ROM contents error (ADF) The wrong model of firmware is detected in the MFP board when the main power switch is turned ON. When the power is turned ON, DF control board or firmware error is detected.
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CC170 Dynamic link error during starting (AP0) CC171 Dynamic link error during starting (AP1) CC172 Dynamic link error during starting (AP2) CC173 Dynamic link error during starting (AP3) CC174 Dynamic link error during starting (AP4) CC180 Dynamic link error during starting (LDR) CC181 Dynamic link error during starting (IBR) CC182 Dynamic link error during starting (IID) CC183 Dynamic link error during starting (IPF) CC184 Dynamic link error during starting (IMY) CC185 Dynamic link error during starting (SPF) CC186 Dynamic link error during starting (OAP) CC190 Outline font load error CD002 JOB RAM save error CD004 Hard disk access error (connection failure) CD00F Hard disk data transfer error CD010 Hard disk unformat CD011 Hard disk out of specifications mounted CD020 Hard disk verify error CD030 Hard disk management information reading error
A dynamic link error occurs in the program on the MFP board due to an insufficient memory space available, a ROM fault, or other reason when the main power switch is turned ON.
C C C C C C C C C C
C C C C C C C C C C C C C C C C
CD041 HDD command execution The error occurred inside the hard disk. CD042 error Address Mark Not Found CD043 CD044 CD045 CD046
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CD047 HDD SCSI library error CD048 CD049 CD04A CD04B CD201 File memory mounting error CD202 Memory capacity discrepancy
C C C C C C C
The file memory is not mounted. The file has any abnormality. File memory capacity on the MFP board (MFPB) is not enough. File memory capacity necessary for duplex printing is not enough during duplex unit mounting. File memory capacity on the MFP board (MFPB) is not enough. Hardware related to the transfer of memory image of the MFP board (MFPB) fails to respond. Hardware related to the BTC compression function of the MFP board (MFPB) fails to respond. The DIMM for FAX is not mounted during the FAX board is mounting. The FAX board is not mounted when the FAX board mounting is set ON at Service Mode.
CD203 Memory capacity discrepancy 2 CD211 PCI-SDRAM DMA operation failure CD212 Compression/extraction timeout detection CD231 No FAX memory at FAX board mounting
C C
TROUBLESHOOTING
CD252 No relay circuit boards for Relay circuit boards (VI-505) are not IC-412 mounting at mounted when the IC-412 is set to mount IC-412 mount setting setting at Service Mode. CD261 USB host board failure When a failure is detected in USB host board included in the local interface kit. Non-standard USB device is connected. While the i-Option is activated, the additional memory included in UK-203 is not installed. While the i-Option is activated, the additional memory included in UK-203 and the HDD are not installed. Abnormality is detected by the abnormal check of each NVRAM data. Multiple errors (Over 5) are detected by the abnormal check of each NVRAM data.
CD271 i-Option activated and additional memory not installed CD272 i-Option activated and additional memory and HDD not installed CD3## NVRAM data error CD370 NVRAM data multiple errors
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CD401 NACK command incorrect When abnormality is found in the communication of controller. CD402 ACK command incorrect CD403 Checksum error CD404 Receiving packet incorrect CD405 Receiving packet analysis error CD406 ACK receiving timeout CD407 Retransmission timeout CDC## Trouble related to security Contact the responsible people of KMBT before taking some countermeasures. CE001 Abnormal message queue CE002 Message and method parameter failure CE003 Task error CE004 Event error CE005 Memory access error CE006 Header access error CE007 DIMM initialize error CEEE1 MFP board malfunction CEEE2 Scanner section malfunction MFP board (MFPB) is faulty. MFP board (MFPB) is faulty.
C C C C C C C C C C C C C C C A A
A scanner part is faulty. Editado por: Hugo Luis Escalante Printer control board (PRCB) is faulty.
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The machine displays an abort code (CF###) on the control panel as it becomes unable to process tasks properly through its software control. When the system program is aborted, check the electrical component, unit, option, and connection relating to the specific type of the abort condition.
Code Item An exceptional instance occurred due to the unexpected parameter in the system F/W. Relevant electrical components, units, and options MFP board (MFPB) Rank C C C C C C C C Compression malfunctions An exceptional instance occurred due to the unexpected parameter in the system F/W. Image transfer error on IR input bus C C C
CF001 CT_singleList table abnormal CF004 CT_queue full abnormal CF011 Array link abnormal CF012 FAT link abnormal CF013 File size abnormal CF021 setDelayMessage Table OverFlow CF023 MsgQue OverFlow CF033 setDivTbl() limitation over CF112 Compress table OverFlow CF113 Compress table check CF211 setParameterBandColorPlane() Table OverFlow
C C C C C C C C C C C C C C C C
CF421 Overrun error CF431 Parity error + Overrun error CF441 Framing error CF451 Parity error + Framing error CF461 Overrun error + Framing error
TROUBLESHOOTING
CF471 Parity error + Overrun error + Framing error CF412 Parity error CF422 Overrun error CF432 Parity error + Overrun error CF442 Framing error CF452 Parity error + Framing error CF462 Overrun error + Framing error CF472 Parity error + Overrun error + Framing error CF510 Parity error
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Item
Rank C C C C C C C
CF530 Parity error + Framing error CF540 Overrun error CF550 Parity error + Overrun error CF560 Overrun error + Framing error CF570 Parity error + Overrun error + Framing error CF580 Frame distortion of ADF CF600 Report receiving of print start that is out of sequence CF601 Report receiving of paper feeding that is out of sequence CF604 Outside IF/Command queue CF614 Output sequence queue
C C
C C C C C
An exceptional instance occurred CF624 Panel LCD date queue due to the unexCF704 Common data Delete-waiting pected parameter in HDD accumulated job ID queue the system F/W. CF714 IRC/Command queue CF724 Engine/Command queue CF734 Panel/Command queue MFP board (MFPB)/ Engine
C C C C C C C C C C C C C C
MFP board (MFPB)/ Editado por: Hugo Luis Escalante Control Panel MFP board (MFPB)
CF744 File memory transfer start-waiting command queue CF754 File memory compression requesting command queue CF764 Panel instruction delete job queue CF774 Warning delete job queue CF784 Application instruction delete job queue CF794 Output page information for duplex back side queue CF7A4 Paper feed completion output pate information queue CF7B4 Exposure compaction output page information queue CF7C4 Pre-discharge completion output page information queue CF7D4 Touch panel coordinate data queue CF7E4 Direct key data queue CF7F4 Scan sequence queue CF802 SIO sending port...ENG
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Item
Rank C C
CF808 Unsupported option trouble CF809 CF812 SIO sending port...Fiery CF815 SIO sending port...PIC/PIC terminal CF8ED SIO sending port...EPNet CF902 SIO receiving port...ENG CF906 SIO receiving port...IRC CF907 SIO receiving port...ADF CF908 Unsupported option trouble CF909 CF912 SIO receiving port...Fiery CF915 SIO receiving port...PIC/PIC terminal CF9ED SIO receiving port...EPNet CFA01 getOneImgTransInfoFromTh() No applied thread An exceptional instance occurred due to the unexpected parameter in the system F/W. MFP board (MFPB)/External controller I/F board MFP board (MFPB) C C C C C C C C C Whole electrical components, units, and options MFP board (MFPB) C C C C C C C C C MFP board (MFPB)/ Engine MFP board (MFPB) MFP board (MFPB)/External controller I/F board MFP board (MFPB) C C C C C C
CFA03 setTransBandAndRepeatNum() error CFA06 getOneImgIndexNumFromTh() No applied thread CFA11 cancelTransExec() No applied thread CFA12 ImgTransInfo No space CFA13 Clear Buffer Sequence error
TROUBLESHOOTING
CFA14 Thread software error CFA15 Global semaphore time out (ten seconds) CFA16 Thread software error (upper parameter error) CFA50 CFA51 CFB00 ASIC200 first sheet DMA00 CFB01 ASIC200 first sheet DMA01 CFB02 ASIC200 first sheet DMA02 CFB03 ASIC200 first sheet DMA03 IGC control error DB error IGC internal error
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Code
Item
Rank C C C C C C C C C C C C C C C C C C C C C C C C C C
CFB04 ASIC200 first sheet DMA04 CFB05 ASIC200 first sheet DMA05 CFB06 ASIC200 first sheet DMA06 CFB07 ASIC200 first sheet DMA07 CFB08 ASIC200 first sheet DMA08 CFB09 ASIC200 first sheet DMA09 CFB0A ASIC200 first sheet DMA10 CFB0B ASIC200 first sheet DMA11 CFB0C ASIC200 first sheet DMA12 CFB0D ASIC200 first sheet DMA13 CFB0E ASIC200 first sheet DMA14 CFB0F ASIC200 first sheet DMA15 CFB10 ASIC200 first sheet DMA16 CFB11 ASIC200 first sheet DMA17 CFB12 ASIC200 first sheet DMA18 CFB13 ASIC200 first sheet DMA19 CFB14 ASIC200 first sheet DMA20 CFB15 ASIC200 first sheet DMA21 CFB16 ASIC200 first sheet DMA22 CFB17 ASIC200 first sheet DMA23
Editado por: Hugo Luis Escalante CFB18 ASIC200 first sheet DMA24
CFB19 ASIC200 first sheet DMA25 CFB1A ASIC200 first sheet DMA26 CFB1B ASIC200 first sheet DMA27 CFB1C ASIC200 first sheet DMA28 CFB1D ASIC200 first sheet DMA29 CFB1E ASIC200 first sheet DMA30 CFB1F ASIC200 first sheet DMA31 CFB20 ASIC200 second sheet DMA00 CFB21 ASIC200 second sheet DMA01 CFB22 ASIC200 second sheet DMA02 CFB23 ASIC200 second sheet DMA03 CFB24 ASIC200 second sheet DMA04 CFB25 ASIC200 second sheet DMA05 CFB26 ASIC200 second sheet DMA06 CFB27 ASIC200 second sheet DMA07 CFB28 ASIC200 second sheet DMA08 CFB29 ASIC200 second sheet DMA09 CFB2A ASIC200 second sheet DMA10 CFB2B ASIC200 second sheet DMA11 CFB2C ASIC200 second sheet DMA12
C C C C C C C C C C C C C C
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Code
Item
Rank C C C C C C C C C C C C C C C C C C C C C C C C C C C C C C C C C C C C C C C C C
CFB2D ASIC200 second sheet DMA13 CFB2E ASIC200 second sheet DMA14 CFB2F ASIC200 second sheet DMA15 CFB30 ASIC200 second sheet DMA16 CFB31 ASIC200 second sheet DMA17 CFB32 ASIC200 second sheet DMA18 CFB33 ASIC200 second sheet DMA19 CFB34 ASIC200 second sheet DMA20 CFB35 ASIC200 second sheet DMA21 CFB36 ASIC200 second sheet DMA22 CFB37 ASIC200 second sheet DMA23 CFB38 ASIC200 second sheet DMA24 CFB39 ASIC200 second sheet DMA25 CFB3A ASIC200 second sheet DMA26 CFB3B ASIC200 second sheet DMA27 CFB3C ASIC200 second sheet DMA28 CFB3D ASIC200 second sheet DMA29 CFB3E ASIC200 second sheet DMA30 CFB3F ASIC200 second sheet DMA31 CFB40 ASIC200 third sheet DMA00 CFB41
CFB42 ASIC200 third sheet DMA02 CFB43 ASIC200 third sheet DMA03 CFB44 ASIC200 third sheet DMA04 CFB45 ASIC200 third sheet DMA05 CFB46 ASIC200 third sheet DMA06
TROUBLESHOOTING
CFB47 ASIC200 third sheet DMA07 CFB48 ASIC200 third sheet DMA08 CFB49 ASIC200 third sheet DMA09 CFB4A ASIC200 third sheet DMA10 CFB4B ASIC200 third sheet DMA11 CFB4C ASIC200 third sheet DMA12 CFB4D ASIC200 third sheet DMA13 CFB4E ASIC200 third sheet DMA14 CFB4F ASIC200 third sheet DMA15 CFB50 ASIC200 third sheet DMA16 CFB51 ASIC200 third sheet DMA17 CFB52 ASIC200 third sheet DMA18 CFB53 ASIC200 third sheet DMA19 CFB54 ASIC200 third sheet DMA20 CFB55 ASIC200 third sheet DMA21
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Item
Rank C C C C C C C C C C C C C C C C C C C C C C C C C C C C C C C C C C C C C C C C
CFB56 ASIC200 third sheet DMA22 CFB57 ASIC200 third sheet DMA23 CFB58 ASIC200 third sheet DMA24 CFB59 ASIC200 third sheet DMA25 CFB5A ASIC200 third sheet DMA26 CFB5B ASIC200 third sheet DMA27 CFB5C ASIC200 third sheet DMA28 CFB5D ASIC200 third sheet DMA29 CFB5E ASIC200 third sheet DMA30 CFB5F ASIC200 third sheet DMA31 CFB60 ASIC7 DMA A CFB71 ASIC200 second sheet interruption CFB72 ASIC200 third sheet interruption CFB80 ASIC200 first sheet common register setting CFB81 ASIC200 second sheet common register setting CFB82 ASIC200 third sheet common register setting CFBA0 ASIC200 first sheet BTC compression/extension unit CFBA1 ASIC200 second sheet BTC compression/extension unit CFBA2 ASIC200 third sheet BTC compression/extension unit
Editado por: Hugo Luis Escalante CFC00 ASIC200 first sheet DMA00 error interruption
CFC01 ASIC200 first sheet DMA01 error interruption CFC02 ASIC200 first sheet DMA02 error interruption CFC03 ASIC200 first sheet DMA03 error interruption CFC04 ASIC200 first sheet DMA04 error interruption CFC05 ASIC200 first sheet DMA05 error interruption CFC06 ASIC200 first sheet DMA06 error interruption CFC07 ASIC200 first sheet DMA07 error interruption CFC08 ASIC200 first sheet DMA08 error interruption CFC09 ASIC200 first sheet DMA09 error interruption
CFC0A ASIC200 first sheet DMA10 error interruption CFC0B ASIC200 first sheet DMA11 error interruption CFC0C ASIC200 first sheet DMA12 error interruption CFC0D ASIC200 first sheet DMA13 error interruption CFC0E ASIC200 first sheet DMA14 error interruption CFC0F ASIC200 first sheet DMA15 error interruption CFC10 ASIC200 first sheet DMA16 error interruption CFC11 ASIC200 first sheet DMA17 error interruption CFC12 ASIC200 first sheet DMA18 error interruption CFC13 ASIC200 first sheet DMA19 error interruption CFC14 ASIC200 first sheet DMA20 error interruption
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Code
Item
Rank C C C C C C C C C C C C C C C C C C C C C C C C C C C C C
CFC15 ASIC200 first sheet DMA21 error interruption CFC16 ASIC200 first sheet DMA22 error interruption CFC17 ASIC200 first sheet DMA23 error interruption CFC18 ASIC200 first sheet DMA24 error interruption CFC19 ASIC200 first sheet DMA25 error interruption CFC1A ASIC200 first sheet DMA26 error interruption CFC1B ASIC200 first sheet DMA27 error interruption CFC1C ASIC200 first sheet DMA28 error interruption CFC1D ASIC200 first sheet DMA29 error interruption CFC1E ASIC200 first sheet DMA30 error interruption CFC1F ASIC200 first sheet DMA31 error interruption CFC20 ASIC200 watchdog timer error interruption CFC21 ASIC200 first sheet image output interface 1 had underrun CFC22 ASIC200 first sheet image input interface had overflow CFC23 ASIC200 first sheet LCD output interface had underrun CFC24 ASIC200 first sheet JBIG core detected unknown marker
CFC26 ASIC200 first sheet SDC slave illegal access error occurred CFC27 ASIC200 first sheet memory master access had Completer Abort CFC28 ASIC200 first sheet memory master access had Unsupported Request
TROUBLESHOOTING
CFC29 ASIC200 first sheet memory master access had Completion Timeout CFC2A ASIC200 first sheet memory master access had Poisoned TLP CFC2B ASIC200 first sheet memory target access had Unsupported Request CFC2C ASIC200 first sheet memory target access had Poisoned TLP CFC2D ASIC200 first sheet config target access had Unsupported Request CFC2E ASIC200 first sheet config target access had Poisoned TLP CFC30 ASIC200 second sheet DMA00 error interruption CFC31 ASIC200 second sheet DMA01 error interruption CFC32 ASIC200 second sheet DMA02 error interruption
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Code
Item
Rank C C C C C C C C C C C C C C C C C C C C C C C C C C
CFC33 ASIC200 second sheet DMA03 error interruption CFC34 ASIC200 second sheet DMA04 error interruption CFC35 ASIC200 second sheet DMA05 error interruption CFC36 ASIC200 second sheet DMA06 error interruption CFC37 ASIC200 second sheet DMA07 error interruption CFC38 ASIC200 second sheet DMA08 error interruption CFC39 ASIC200 second sheet DMA09 error interruption CFC3A ASIC200 second sheet DMA10 error interruption CFC3B ASIC200 second sheet DMA11 error interruption CFC3C ASIC200 second sheet DMA12 error interruption CFC3D ASIC200 second sheet DMA13 error interruption CFC3E ASIC200 second sheet DMA14 error interruption CFC3F ASIC200 second sheet DMA15 error interruption CFC40 ASIC200 second sheet DMA16 error interruption CFC41 ASIC200 second sheet DMA17 error interruption CFC42 ASIC200 second sheet DMA18 error interruption CFC43 ASIC200 second sheet DMA19 error interruption CFC44 ASIC200 second sheet DMA20 error interruption CFC45 ASIC200 second sheet DMA21 error interruption CFC46 ASIC200 second sheet DMA22 error interruption
Editado por: Hugo Luis Escalante CFC47 ASIC200 second sheet DMA23 error interruption
CFC48 ASIC200 second sheet DMA24 error interruption CFC49 ASIC200 second sheet DMA25 error interruption CFC4A ASIC200 second sheet DMA26 error interruption CFC4B ASIC200 second sheet DMA27 error interruption CFC4C ASIC200 second sheet DMA28 error interruption CFC4D ASIC200 second sheet DMA29 error interruption CFC4E ASIC200 second sheet DMA30 error interruption CFC4F ASIC200 second sheet DMA31 error interruption CFC50 ASIC200 second sheet watchdog time error interruption CFC51 ASIC200 second sheet image output interface 1 had underrun CFC52 ASIC200 second sheet image input interface had overflow CFC53 ASIC200 second sheet LCD output interface had underrun CFC54 ASIC200 second sheet JBIG core detected unknown marker CFC55 ASIC200 second sheet JBIG core detected SC counter overflow
C C C C C C C C
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Code
Item
Rank C C C C C C C C C C C C C C C C C C C C C C C C C C C C C C C C C C
CFC56 ASIC200 second sheet SDC slave had illegal access error CFC57 ASIC200 second sheet memory master access had Completer Abort CFC58 ASIC200 second sheet memory master access had Unsupported Request CFC59 ASIC200 second sheet memory master access had Completion Timeout CFC5A ASIC200 second sheet memory master access had Poisoned TLP CFC5B ASIC200 second sheet memory target access had Unsupported Request CFC5C ASIC200 second sheet memory target access had Poisoned TLP occurred CFC5D ASIC200 second sheet config target access had Unsupported Request CFC5E ASIC200 second sheet config target access had Poisoned TLP CFC60 ASIC200 third sheet DMA00 error interruption CFC61 ASIC200 third sheet DMA01 error interruption CFC62 ASIC200 third sheet DMA02 error interruption CFC63 ASIC200 third sheet DMA03 error interruption CFC64
Editado por: Hugo Luis Escalante ASIC200 third sheet DMA04 error interruption
CFC65 ASIC200 third sheet DMA05 error interruption CFC66 ASIC200 third sheet DMA06 error interruption CFC67 ASIC200 third sheet DMA07 error interruption CFC68 ASIC200 third sheet DMA08 error interruption CFC69 ASIC200 third sheet DMA09 error interruption CFC6A ASIC200 third sheet DMA10 error interruption
TROUBLESHOOTING
CFC6B ASIC200 third sheet DMA11 error interruption CFC6C ASIC200 third sheet DMA12 error interruption CFC6D ASIC200 third sheet DMA13 error interruption CFC6E ASIC200 third sheet DMA14 error interruption CFC6F ASIC200 third sheet DMA15 error interruption CFC70 ASIC200 third sheet DMA16 error interruption CFC71 ASIC200 third sheet DMA17 error interruption CFC72 ASIC200 third sheet DMA18 error interruption CFC73 ASIC200 third sheet DMA19 error interruption CFC74 ASIC200 third sheet DMA20 error interruption CFC75 ASIC200 third sheet DMA21 error interruption CFC76 ASIC200 third sheet DMA22 error interruption CFC77 ASIC200 third sheet DMA23 error interruption CFC78 ASIC200 third sheet DMA24 error interruption
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Item
Rank C C C C C C C C C C C C C C C C C C C C C C C C C C C C C C
CFC79 ASIC200 third sheet DMA25 error interruption CFC7A ASIC200 third sheet DMA26 error interruption CFC7B ASIC200 third sheet DMA27 error interruption CFC7C ASIC200 third sheet DMA28 error interruption CFC7D ASIC200 third sheet DMA29 error interruption CFC7E ASIC200 third sheet DMA30 error interruption CFC7F ASIC200 third sheet DMA31 error interruption CFC80 ASIC200 third sheet watchdog timer error interruption CFC81 ASIC200 third sheet image output interface 1 had underrun CFC82 ASIC200 third sheet image input interface had overflow CFC83 ASIC200 third sheet LCD output interface had underrun CFC84 ASIC200 third sheet JBIG core detected unknown marker CFC85 ASIC200 third sheet JBIG core had SC count overflow CFC86 ASIC200 third sheet SDC slave had illegal access error CFC87 ASIC200 third sheet memory master access had Completer Abort CFC88 ASIC200 third sheet memory master access had Unsupported Request
CFC89 ASIC200 third sheet memory master access had Completion Timeout CFC8A ASIC200 third sheet memory master access had Poisoned TLP CFC8B ASIC200 third sheet memory target access had Unsupported Request CFC8C ASIC200 third sheet memory target access had Poisoned TLP CFC8D ASIC200 third sheet config target access had Unsupported Request CFC8E ASIC200 third sheet config target access had Poisoned TLP CFCC4 CPS2007 slave read data parity error occurred CFCD0 PIC2007 PCI slave illegal access error occurred CFCD1 PIC2007 address parity error occurred CFCD2 PIC2007 slave write data parity error occurred CFCD3 PIC2007 slave read data parity error occurred CFCE0 ASIC22 watchdog timer error occurred CFCE1 ASIC22 local bus error occurred CFCE2 ASIC22 another type of error occurred
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Code
Item
Rank C C C C C C C C C C C C C C C C C C C C C C C C C C C C C C C C C C C C C C C C C
CFD00 ASIC200 first sheet DMA00 time out CFD01 ASIC200 first sheet DMA01 time out CFD02 ASIC200 first sheet DMA02 time out CFD03 ASIC200 first sheet DMA03 time out CFD04 ASIC200 first sheet DMA04 time out CFD05 ASIC200 first sheet DMA05 time out CFD06 ASIC200 first sheet DMA06 time out CFD07 ASIC200 first sheet DMA07 time out CFD08 ASIC200 first sheet DMA08 time out CFD09 ASIC200 first sheet DMA09 time out CFD0A ASIC200 first sheet DMA10 time out CFD10 ASIC200 first sheet DMA16 time out CFD11 ASIC200 first sheet DMA17 time out CFD12 ASIC200 first sheet DMA18 time out CFD13 ASIC200 first sheet DMA19 time out CFD14 ASIC200 first sheet DMA20 time out CFD15 ASIC200 first sheet DMA21 time out CFD16 ASIC200 first sheet DMA22 time out CFD17 ASIC200 first sheet DMA23 time out CFD18 ASIC200 first sheet DMA24 time out CFD19
Editado por: Hugo Luis Escalante ASIC200 first sheet DMA25 time out
CFD1A ASIC200 first sheet DMA26 time out CFD1B ASIC200 first sheet DMA27 time out CFD1C ASIC200 first sheet DMA28 time out CFD1D ASIC200 first sheet DMA29 time out CFD1E ASIC200 first sheet DMA30 time out
TROUBLESHOOTING
CFD1F ASIC200 first sheet DMA31 time out CFD20 ASIC200 second sheet DMA00 time out CFD21 ASIC200 second sheet DMA01 time out CFD22 ASIC200 second sheet DMA02 time out CFD23 ASIC200 second sheet DMA03 time out CFD24 ASIC200 second sheet DMA04 time out CFD25 ASIC200 second sheet DMA05 time out CFD26 ASIC200 second sheet DMA06 time out CFD27 ASIC200 second sheet DMA07 time out CFD28 ASIC200 second sheet DMA08 time out CFD29 ASIC200 second sheet DMA09 time out CFD2A ASIC200 second sheet DMA10 time out CFD2B ASIC200 second sheet DMA11 time out CFD2C ASIC200 second sheet DMA12 time out CFD2D ASIC200 second sheet DMA13 time out
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Code
Item
Rank C C C C C C C C C C C C C C C C C C C C C C C C C C
CFD2E ASIC200 second sheet DMA14 time out CFD2F ASIC200 second sheet DMA15 time out CFD30 ASIC200 second sheet DMA16 time out CFD31 ASIC200 second sheet DMA17 time out CFD32 ASIC200 second sheet DMA18 time out CFD33 ASIC200 second sheet DMA19 time out CFD34 ASIC200 second sheet DMA20 time out CFD35 ASIC200 second sheet DMA21 time out CFD36 ASIC200 second sheet DMA22 time out CFD37 ASIC200 second sheet DMA23 time out CFD38 ASIC200 second sheet DMA24 time out CFD39 ASIC200 second sheet DMA25 time out CFD3A ASIC200 second sheet DMA26 time out CFD3B ASIC200 second sheet DMA27 time out CFD3C ASIC200 second sheet DMA28 time out CFD3D ASIC200 second sheet DMA29 time out CFD3E ASIC200 second sheet DMA30 time out CFD3F ASIC200 second sheet DMA31 time out CFD40 ASIC200 third sheet DMA00 time out CFD41 ASIC200 third sheet DMA01 time out
Editado por: Hugo Luis Escalante CFD42 ASIC200 third sheet DMA02 time out
CFD43 ASIC200 third sheet DMA03 time out CFD44 ASIC200 third sheet DMA04 time out CFD45 ASIC200 third sheet DMA05 time out CFD46 ASIC200 third sheet DMA06 time out CFD47 ASIC200 third sheet DMA07 time out CFD48 ASIC200 third sheet DMA08 time out CFD49 ASIC200 third sheet DMA09 time out CFD4A ASIC200 third sheet DMA10 time out CFD4B ASIC200 third sheet DMA11 time out CFD4C ASIC200 third sheet DMA12 time out CFD4D ASIC200 third sheet DMA13 time out CFD4E ASIC200 third sheet DMA14 time out CFD4F ASIC200 third sheet DMA15 time out CFD50 ASIC200 third sheet DMA16 time out CFD51 ASIC200 third sheet DMA17 time out CFD52 ASIC200 third sheet DMA18 time out CFD53 ASIC200 third sheet DMA19 time out CFD54 ASIC200 third sheet DMA20 time out CFD55 ASIC200 third sheet DMA21 time out CFD56 ASIC200 third sheet DMA22 time out
C C C C C C C C C C C C C C
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Code
Item
Rank C C C C C C C C C C C C C C C C C C C C C C C C C C C C C C C C C C C C C C C C C
CFD57 ASIC200 third sheet DMA23 time out CFD58 ASIC200 third sheet DMA24 time out CFD59 ASIC200 third sheet DMA25 time out CFD5A ASIC200 third sheet DMA26 time out CFD5B ASIC200 third sheet DMA27 time out CFD5C ASIC200 third sheet DMA28 time out CFD5D ASIC200 third sheet DMA29 time out CFD5E ASIC200 third sheet DMA30 time out CFD5F ASIC200 third sheet DMA31 time out CFDA0 ASIC7 DMA_A time out CFDA1 ASIC7 DMA_C time out CFDA2 ASIC7 DMA_D time out CFE00 ASIC200 first sheet DMA00 time out CFE01 ASIC200 first sheet DMA01 time out CFE02 ASIC200 first sheet DMA02 time out CFE03 ASIC200 first sheet DMA03 time out CFE04 ASIC200 first sheet DMA04 time out CFE05 ASIC200 first sheet DMA05 time out CFE06 ASIC200 first sheet DMA06 time out CFE07 ASIC200 first sheet DMA07 time out CFE08
Editado por: Hugo Luis Escalante ASIC200 first sheet DMA08 time out
CFE09 ASIC200 first sheet DMA09 time out CFE0A ASIC200 first sheet DMA10 time out CFE0B ASIC200 first sheet DMA11 time out CFE0C ASIC200 first sheet DMA12 time out CFE0D ASIC200 first sheet DMA13 time out
TROUBLESHOOTING
CFE0E ASIC200 first sheet DMA14 time out CFE0F ASIC200 first sheet DMA15 time out CFE10 ASIC200 first sheet DMA16 time out CFE11 ASIC200 first sheet DMA17 time out CFE12 ASIC200 first sheet DMA18 time out CFE13 ASIC200 first sheet DMA19 time out CFE14 ASIC200 first sheet DMA20 time out CFE15 ASIC200 first sheet DMA21 time out CFE16 ASIC200 first sheet DMA22 time out CFE17 ASIC200 first sheet DMA23 time out CFE18 ASIC200 first sheet DMA24 time out CFE19 ASIC200 first sheet DMA25 time out CFE1A ASIC200 first sheet DMA26 time out CFE1B ASIC200 first sheet DMA27 time out CFE1C ASIC200 first sheet DMA28 time out
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Code
Item
Rank C C C C C C C C C C C C C C C C C C C C C C C C C C
CFE1D ASIC200 first sheet DMA29 time out CFE1E ASIC200 first sheet DMA30 time out CFE1F ASIC200 first sheet DMA31 time out CFE20 ASIC200 second sheet DMA00 time out CFE21 ASIC200 second sheet DMA01 time out CFE22 ASIC200 second sheet DMA02 time out CFE23 ASIC200 second sheet DMA03 time out CFE24 ASIC200 second sheet DMA04 time out CFE25 ASIC200 second sheet DMA05 time out CFE26 ASIC200 second sheet DMA06 time out CFE27 ASIC200 second sheet DMA07 time out CFE28 ASIC200 second sheet DMA08 time out CFE29 ASIC200 second sheet DMA09 time out CFE2A ASIC200 second sheet DMA10 time out CFE2B ASIC200 second sheet DMA11 time out CFE2C ASIC200 second sheet DMA12 time out CFE2D ASIC200 second sheet DMA13 time out CFE2E ASIC200 second sheet DMA14 time out CFE2F ASIC200 second sheet DMA15 time out
Editado por: Hugo Luis Escalante CFE31 ASIC200 second sheet DMA17 time out
CFE30 ASIC200 second sheet DMA16 time out CFE32 ASIC200 second sheet DMA18 time out CFE33 ASIC200 second sheet DMA19 time out CFE34 ASIC200 second sheet DMA20 time out CFE35 ASIC200 second sheet DMA21 time out CFE36 ASIC200 second sheet DMA22 time out CFE37 ASIC200 second sheet DMA23 time out CFE38 ASIC200 second sheet DMA24 time out CFE39 ASIC200 second sheet DMA25 time out
C C C C C C C C C C C C C C
CFE3A ASIC200 second sheet DMA26 time out CFE3B ASIC200 second sheet DMA27 time out CFE3C ASIC200 second sheet DMA28 time out CFE3D ASIC200 second sheet DMA29 time out CFE3E ASIC200 second sheet DMA30 time out CFE3F ASIC200 second sheet DMA31 time out CFE40 ASIC200 third sheet DMA00 time out CFE41 ASIC200 third sheet DMA01 time out CFE42 ASIC200 third sheet DMA02 time out CFE43 ASIC200 third sheet DMA03 time out CFE44 ASIC200 third sheet DMA04 time out CFE45 ASIC200 third sheet DMA05 time out
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Code
Item
Rank C C C C C C C C C C C C C C C C C C C C C C C C C C C C C C C C C C C C C C C C C
CFE46 ASIC200 third sheet DMA06 time out CFE47 ASIC200 third sheet DMA07 time out CFE48 ASIC200 third sheet DMA08 time out CFE49 ASIC200 third sheet DMA09 time out CFE4A ASIC200 third sheet DMA10 time out CFE4B ASIC200 third sheet DMA11 time out CFE4C ASIC200 third sheet DMA12 time out CFE4D ASIC200 third sheet DMA13 time out CFE4E ASIC200 third sheet DMA14 time out CFE4F ASIC200 third sheet DMA15 time out CFE50 ASIC200 third sheet DMA16 time out CFE51 ASIC200 third sheet DMA17 time out CFE52 ASIC200 third sheet DMA18 time out CFE53 ASIC200 third sheet DMA19 time out CFE54 ASIC200 third sheet DMA20 time out CFE55 ASIC200 third sheet DMA21 time out CFE56 ASIC200 third sheet DMA22 time out CFE57 ASIC200 third sheet DMA23 time out
Editado por: Hugo Luis Escalante CFE5A ASIC200 third sheet DMA26 time out
CFE59 ASIC200 third sheet DMA25 time out CFE5B ASIC200 third sheet DMA27 time out CFE5C ASIC200 third sheet DMA28 time out CFE5D ASIC200 third sheet DMA29 time out CFE5E ASIC200 third sheet DMA30 time out CFE5F ASIC200 third sheet DMA31 time out
TROUBLESHOOTING
CFF00 ASIC200 first sheet DMA00 time out CFF01 ASIC200 first sheet DMA01 time out CFF02 ASIC200 first sheet DMA02 time out CFF03 ASIC200 first sheet DMA03 time out CFF04 ASIC200 first sheet DMA04 time out CFF05 ASIC200 first sheet DMA05 time out CFF06 ASIC200 first sheet DMA06 time out CFF07 ASIC200 first sheet DMA07 time out CFF08 ASIC200 first sheet DMA08 time out CFF09 ASIC200 first sheet DMA09 time out CFF0A ASIC200 first sheet DMA10 time out CFF0B ASIC200 first sheet DMA11 time out CFF0C ASIC200 first sheet DMA12 time out CFF0D ASIC200 first sheet DMA13 time out CFF0E ASIC200 first sheet DMA14 time out
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Code
Item
Rank C C C C C C C C C C C C C C C C C C C C C C C C C C
CFF0F ASIC200 first sheet DMA15 time out CFF10 ASIC200 first sheet DMA16 time out CFF11 ASIC200 first sheet DMA17 time out CFF12 ASIC200 first sheet DMA18 time out CFF13 ASIC200 first sheet DMA19 time out CFF14 ASIC200 first sheet DMA20 time out CFF15 ASIC200 first sheet DMA21 time out CFF16 ASIC200 first sheet DMA22 time out CFF17 ASIC200 first sheet DMA23 time out CFF18 ASIC200 first sheet DMA24 time out CFF19 ASIC200 first sheet DMA25 time out CFF1A ASIC200 first sheet DMA26 time out CFF1B ASIC200 first sheet DMA27 time out CFF1C ASIC200 first sheet DMA28 time out CFF1D ASIC200 first sheet DMA29 time out CFF1E ASIC200 first sheet DMA30 time out CFF1F ASIC200 first sheet DMA31 time out CFF20 ASIC200 second sheet DMA00 time out CFF21 ASIC200 second sheet DMA01 time out CFF22 ASIC200 second sheet DMA02 time out
Editado por: Hugo Luis Escalante CFF23 ASIC200 second sheet DMA03 time out
CFF24 ASIC200 second sheet DMA04 time out CFF25 ASIC200 second sheet DMA05 time out CFF26 ASIC200 second sheet DMA06 time out CFF27 ASIC200 second sheet DMA07 time out CFF28 ASIC200 second sheet DMA08 time out CFF29 ASIC200 second sheet DMA09 time out CFF2A ASIC200 second sheet DMA10 time out CFF2B ASIC200 second sheet DMA11 time out CFF2C ASIC200 second sheet DMA12 time out CFF2D ASIC200 second sheet DMA13 time out CFF2E ASIC200 second sheet DMA14 time out CFF2F ASIC200 second sheet DMA15 time out CFF30 ASIC200 second sheet DMA16 time out CFF31 ASIC200 second sheet DMA17 time out CFF32 ASIC200 second sheet DMA18 time out CFF33 ASIC200 second sheet DMA19 time out CFF34 ASIC200 second sheet DMA20 time out CFF35 ASIC200 second sheet DMA21 time out CFF36 ASIC200 second sheet DMA22 time out CFF37 ASIC200 second sheet DMA23 time out
C C C C C C C C C C C C C C
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Code
Item
Rank C C C C C C C C C C C C C C C C C C C C C C C C C C C C C C C C C C C C C C C
CFF38 ASIC200 second sheet DMA24 time out CFF39 ASIC200 second sheet DMA25 time out CFF3A ASIC200 second sheet DMA26 time out CFF3B ASIC200 second sheet DMA27 time out CFF3C ASIC200 second sheet DMA28 time out CFF3D ASIC200 second sheet DMA29 time out CFF3E ASIC200 second sheet DMA30 time out CFF3F ASIC200 second sheet DMA31 time out CFF40 ASIC200 third sheet DMA00 time out CFF41 ASIC200 third sheet DMA01 time out CFF42 ASIC200 third sheet DMA02 time out CFF43 ASIC200 third sheet DMA03 time out CFF44 ASIC200 third sheet DMA04 time out CFF45 ASIC200 third sheet DMA05 time out CFF46 ASIC200 third sheet DMA06 time out CFF47 ASIC200 third sheet DMA07 time out CFF48 ASIC200 third sheet DMA08 time out CFF49 ASIC200 third sheet DMA09 time out
Editado por: Hugo Luis Escalante CFF4C ASIC200 third sheet DMA12 time out
CFF4B ASIC200 third sheet DMA11 time out CFF4D ASIC200 third sheet DMA13 time out CFF4E ASIC200 third sheet DMA14 time out CFF4F ASIC200 third sheet DMA15 time out CFF50 ASIC200 third sheet DMA16 time out CFF51 ASIC200 third sheet DMA17 time out
TROUBLESHOOTING
CFF52 ASIC200 third sheet DMA18 time out CFF53 ASIC200 third sheet DMA19 time out CFF54 ASIC200 third sheet DMA20 time out CFF55 ASIC200 third sheet DMA21 time out CFF56 ASIC200 third sheet DMA22 time out CFF57 ASIC200 third sheet DMA23 time out CFF58 ASIC200 third sheet DMA24 time out CFF59 ASIC200 third sheet DMA25 time out CFF5A ASIC200 third sheet DMA26 time out CFF5B ASIC200 third sheet DMA27 time out CFF5C ASIC200 third sheet DMA28 time out CFF5D ASIC200 third sheet DMA29 time out CFF5E ASIC200 third sheet DMA30 time out
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19.5 Solution
19.5.1 C0001: LCT communication error
Relevant electrical parts PC control board (PCCB) WIRING DIAGRAM Step Action Control signal Location (Electrical components)
Turn OFF the main power switch, wait for 10 sec. or more, and turn ON the main power switch. PCCB replacement
19.5.2
Paper feed tray 1 lift-up motor (M12) Paper feed tray 1 upper limit sensor (PS25)
WIRING DIAGRAM Step 1 Action Check the connector between M12-PRCB CN18 for proper connection and correct as necessary. Check the connector of M12 for proper drive coupling and correct as necessary. Check the connector between PS25-relay CN106-PRCB CN21 for proper connection and correct as necessary. PS25 I/O check, sensor check M12 operation check Change M12 PRCB ICP7 conduction check Change PRCB Control signal Location (Electrical component)
2 3
4 5 6 7 8
C-20 C-20
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TROUBLESHOOTING
WIRING DIAGRAM Step 1 Action Check the connector between M13-PRCB CN18 for proper connection and correct as necessary. Check the connector of M13 for proper drive coupling and correct as necessary. Check the connector between PS22-relay CN113-PRCB CN22 for proper connection and correct as necessary. PS22 I/O check, sensor check M13 operation check Change M13 PRCB ICP7 conduction check Change PRCB Control signal Location (Electrical component)
2 3
4 5 6 7 8
C-24 C-20
TROUBLESHOOTING
606
Service Manual
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Field Service Ver. 1.0 Jul. 2009 19.5.4 19.5.5 C0206: Tray3 lift-up failure C0208: Tray4 lift-up failure
Relevant parts Tray3 lift-up motor (M124) Tray4 lift-up motor (M125) Tray3 upper limit sensor (PS114) Tray4 upper limit sensor (PS123) PC Control board (PCCB) MFP board (MFPB)
WIRING DIAGRAM Step 1 Action Check the connector between M124-PCCB CN4 for proper connection and correct as necessary. Check the connector between M125-PCCB CN8 for proper connection and correct as necessary. Check the connector between PS114PCCB CN6 for proper connection and correct as necessary. Check the connector between PS123PCCB CN10 for proper connection and correct as necessary. Check the connector of each motor for proper drive coupling, and correct as necessary. PS114 I/O check, sensor check PS123 I/O check, sensor check M124 operation check M125 operation check Change PRCB Change MFPB Control signal Location (Electrical component)
6 7 8 9 10 11
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TROUBLESHOOTING
Step 1
Action Check the connector between M5-REYB CN2 for proper connection and correct as necessary. Check the connector between PS10-REYB CN2 for proper connection and correct as necessary. Check the connector of each motor for proper drive coupling, and correct as necessary. PS10 I/O check, sensor check M5 operation check Change REYB Change PCCB
Control signal
4 5 6 7
19.5.7
Relevant parts Editado por: Hugo Luis run sensor (PS7) Escalante Lift-up upper limit sensor (PS4) Lower limit over Lift-up lower limit sensor (PS13) Elevator motor pulse sensor (PS10) PC control board (PCCB)
WIRING DIAGRAM Step 1 Action Check the connector between PS4-PCCB CN5 for proper connection and correct as necessary. Check the connector between PS13-PCCB CN2 for proper connection and correct as necessary. Check the connector between PS10-PCCB CN2 for proper connection and correct as necessary. Check the connector between PS7-PCCB CN2 for proper connection and correct as necessary. PS4 I/O check, sensor check PS13 I/O check, sensor check PS10 I/O check, sensor check PS7 I/O check, sensor check Change PCCB Control signal Location (Electrical component)
TROUBLESHOOTING
PCCB CN5-12 (ON) REYB CN2<A>-9 (ON) REYB CN2<A>-5 (ON) REYB CN2<A>-2 (ON)
5 6 7 8 9
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Service Manual
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Field Service Ver. 1.0 Jul. 2009 19.5.8 C0211: Manual feed up/down abnormality
Relevant parts Transport motor (M1) Manual pick-up solenoid (SD1) Manual lift-up position sensor (PS26)
WIRING DIAGRAM Step 1 Action Check the connector between M1-PRCB CN14 for proper connection and correct as necessary. Check the connector of M1 for proper drive coupling and correct as necessary. Check the connector between PS26-relay CN93-PRCB CN19 for proper connection and correct as necessary. Check the connector between SD1-relay CN99-relay CN93-PRCB CN19 for proper connection and correct as necessary. PS26 I/O check, sensor check SD1 operation check M1 operation check Change M1 Control signal Location (Electrical component)
2 3
5 6 7 8 9 10
PRCB CN19-20 (ON) PRCB CN19-17 (ON) PRCB CN14-2 (REM) PRCB CN14-5 (LOCK)
Editado por: Hugo Luis Escalante PRCB ICP5 conduction check Change PRCB
19.5.9
Step 1
Action Check the connector between SD1-PCCB CN7 for proper connection and correct as necessary. SD1 operation check Change PCCB
Control signal
2 3
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TROUBLESHOOTING
19. TROUBLE CODE 19.5.10 C0213: LCT shift gate operation failure
Relevant parts Division board position sensor (PS14) Division board position motor (M3)
WIRING DIAGRAM Step 1 Action Check the connector between PS14-PCCB CN2<B> for proper connection and correct as necessary. Check the connector between M3-PCCB CN2<B> for proper connection and correct as necessary. Check the connector of each motor for proper drive coupling, and correct as necessary. PS14 I/O check, sensor check M3 operation check Change PCCB Control signal Location (Electrical component)
4 5 6
19.5.11
Shift motor pulse sensor (PS8) Shifter stop position sensor (PS11) Shifter home position sensor (PS12)
WIRING DIAGRAM Step 1 Action Check the connector between PS8-PCCB CN2<A> for proper connection and correct as necessary. Check the connector between PS11-PCCB CN2<A> for proper connection and correct as necessary. Check the connector between PS12-PCCB CN2<A>for proper connection and correct as necessary. PS8 I/O check, sensor check PS11 I/O check, sensor check PS12 I/O check, sensor check Change PCCB Control signal Location (Electrical component)
TROUBLESHOOTING
4 5 6 7
610
Service Manual
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Field Service Ver. 1.0 Jul. 2009 19.5.12 C0215: LCT shift motor failure
Relevant parts Shift motor (M4) Shift motor pulse sensor (PS8) PC control board (PCCB)
WIRING DIAGRAM Step 1 Action Check the connector between M4-PCCB CN2<B> for proper connection and correct as necessary. Check the connector between PS8-PCCB CN2<A> for proper connection and correct as necessary. Check the connector of each motor for proper drive coupling, and correct as necessary. PS8 I/O check, sensor check M4 operation check Change PCCB Control signal Location (Electrical component)
4 5 6
19.5.13
Step
Disconnect and then connect the power cord. Turn OFF the main power switch, wait for 10 sec. or more, and turn ON the main power switch. Rewrite the firmware. JSCB F1 conduction check JSCB F2 conduction check Change FSCB
2 3 4 5
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TROUBLESHOOTING
WIRING DIAGRAM Step Action Disconnect and then connect the power cord. Turn OFF the main power switch, wait for 10 sec. or more, and turn ON the main power switch. Rewrite the firmware. Change SDDB Change FSCB Control signal Location (Electrical component)
2 3 4
19.5.15
Leading edge stopper motor (M20) Leading edge stopper home sensor (PS45)
Step
Check the connector between M20-SDDB PJ8 for proper connection and correct as necessary.
Action
Check the connector between PS45-SDDB PJ10 for proper connection and correct as necessary. Check the connector of M20 for proper drive coupling, and correct as necessary. PS45 I/O check, sensor check M20 operation check Change M20 Change SDDB Change FSCB SDDB PJ10-3 (ON) SDDB PJ8-1 to 4 SD-509 G-6 SD-509 B-5
TROUBLESHOOTING
4 5 6 7 8
612
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Center staple alignment motor/F (M24) Center staple alignment home sensor/F (PS42)
Step
Action Check the connector between M24-SDDB PJ7 for proper connection and correct as necessary. Check the connector between PS42-SDDB PJ9 for proper connection and correct as necessary. Check the connector of M24 for proper drive coupling, and correct as necessary. PS42 I/O check, sensor check M24 operation check Change M24 Change SDDB Change FSCB
Control signal
3 4 5 6 7 8
19.5.17
3 4 5 6 7 8
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TROUBLESHOOTING
Step
Action Check the connector between M25-SDDB PJ4 for proper connection and correct as necessary. Check the connector of M25 for proper drive coupling, and correct as necessary. M25 operation check Change M25 Change SDDB Change FSCB
Control signal
2 3 4 5 6
SDDB PJ4-1 to 11
SD-509 B-3
19.5.19
Center staple alignment motor/R (M23) Center staple alignment home sensor/R (PS41)
Step
TROUBLESHOOTING
3 4 5 6 7 8
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Service Manual
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Upper paddle motor (M21) Paper detection sensor/1 (PS43) Paper detection sensor/2 (PS44)
WIRING DIAGRAM Step Action Check the connector between M21-SDDB PJ5 for proper connection and correct as necessary. Check the connector between PS43-SDDB PJ9 for proper connection and correct as necessary. Check the connector between PS44-SDDB PJ13 for proper connection and correct as necessary. Check the connector of M21 for proper drive coupling, and correct as necessary. PS43 I/O check, sensor check PS44 I/O check, sensor check M21 operation check Change M21 Control signal Location (Electrical component)
4 5 6 7 8 9 10
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TROUBLESHOOTING
Conveyance motor/1 (M5) Belt retract solenoid (SD5) Belt position sensor (PS13)
WIRING DIAGRAM Step Action Check the connector between M5-FSCB CN17 for proper connection and correct as necessary. Check the connector between SD5-FSCB CN19 for proper connection and correct as necessary. Check the connector between PS13-FSCB CN7 for proper connection and correct as necessary. Check the connector of M5 for proper drive coupling, and correct as necessary. PS13 I/O check, sensor check M5 operation check Change M5 SD5 operation check Change SD5 Control signal Location (Electrical component)
4 5 6 7 8 9 10
Change FSCB
TROUBLESHOOTING
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Field Service Ver. 1.0 Jul. 2009 19.5.22 C1182: Shift motor drive malfunction
WIRING DIAGRAM Step Action Check the connector between M2-JSCB PJ4 for proper connection and correct as necessary. Check the connector between PS6-JSCB PJ7 for proper connection and correct as necessary. Check the connector of M2 for proper drive coupling, and correct as necessary. PS6 I/O check, sensor check M2 operation check Change M2 JSCB F6 conduction check Change JSCB Control signal Location (Electrical component)
3 4 5 6 7 8
Step
Action Check the connector between M16-FSCB PJ5 for proper connection and correct as necessary. Check the connector between PS25-FSCB PJ21 for proper connection and correct as necessary. Check the connector of M16 for proper drive coupling, and correct as necessary. PS25 I/O check, sensor check M16 operation check Change M16 Change FSCB
Control signal
3 4 5 6 7
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TROUBLESHOOTING
WIRING DIAGRAM Step Action Check the connector between M15-FSCB PJ4 for proper connection and correct as necessary. Check the connector between PS21-FSCB PJ21 for proper connection and correct as necessary. Check the connector between PS24-FSCB PJ16 for proper connection and correct as necessary. Check the connector between SW2-FSCB PJ3 for proper connection and correct as necessary. Check the connector between SW3-FSCB PJ3 for proper connection and correct as necessary. Check the connector of M15 for proper drive coupling, and correct as necessary. PS21 I/O check, sensor check PS24 I/O check, sensor check SW2 I/O check, sensor check SW3 I/O check, sensor check M15 operation check Change M15 Change FSCB Control signal Location (Electrical component)
6 7 8 9 10
TROUBLESHOOTING
11 12 13
618
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Field Service Ver. 1.0 Jul. 2009 (2) When FS-529 is installed
Relevant parts Tray up/down motor (M2) Tray lower limit sensor (PS6) Paper surface detect sensor/1 (PS2) Paper surface detect sensor/2 (PS3) FS control board (FSCB)
WIRING DIAGRAM Step Action Check the connector between M2-FSCB CN12 for proper connection and correct as necessary. Check the connector between PS6-FSCB CN5 for proper connection and correct as necessary. Check the connector between PS2-FSCB CN4 for proper connection and correct as necessary. Check the connector between PS3-FSCB CN4 for proper connection and correct as necessary. Check the connector of M2 for proper drive coupling, and correct as necessary. PS6 I/O check, sensor check PS2 I/O check, sensor check Control signal Location (Electrical component)
5 6 7 8 9 10 11
FS-529 B-2
FSCB CN4-3 (ON) FS-529 Editado por: Hugo Luis Escalante B-3 PS3 I/O check, sensor check FSCB CN4-6 (ON) FS-529 B-2 M2 operation check Change M2 Change FSCB FSCB CN12-1 to 2 FS-529 G-2
Y111230-2
Service Manual
619
TROUBLESHOOTING
C1190: Alignment plate motor drive malfunction / Alignment plate R drive malfunction
WIRING DIAGRAM Step Action Check the connector between M13-FSCB PJ8 for proper connection and correct as necessary. Check the connector between PS17-FSCB PJ17 for proper connection and correct as necessary. Check the connector of M13 for proper drive coupling, and correct as necessary. PS17 I/O check, sensor check M13 operation check Change M13 Change FSCB Control signal Location (Electrical component)
3 4 5 6 7
Step
Action Check the connector between M4-FSCB CN14 for proper connection and correct as necessary. Check the connector between PS9-FSCB CN6 for proper connection and correct as necessary. Check the connector of M4 for proper drive coupling, and correct as necessary. PS9 I/O check, sensor check M4 operation check Change M4 Change FSCB
Control signal
TROUBLESHOOTING
3 4 5 6 7
620
Service Manual
Y111230-2
Field Service Ver. 1.0 Jul. 2009 19.5.25 C1191: Alignment plate F drive malfunction
WIRING DIAGRAM Step Action Check the connector between M3-FSCB CN14 for proper connection and correct as necessary. Check the connector between PS8-FSCB CN6 for proper connection and correct as necessary. Check the connector of M3 for proper drive coupling, and correct as necessary. PS8 I/O check, sensor check M3 operation check Change M3 Change FSCB Control signal Location (Electrical component)
3 4 5 6 7
19.5.26
Leading edge stopper motor (M14) Leading edge stopper home sensor (PS20)
Step
Action Check the connector between M14-FSCB PJ8 for proper connection and correct as necessary. Check the connector between PS20-FSCB PJ17 for proper connection and correct as necessary. Check the connector of M14 for proper drive coupling, and correct as necessary. PS20 I/O check, sensor check M14 operation check Change M14 Change FSCB
Control signal
3 4 5 6 7
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621
TROUBLESHOOTING
WIRING DIAGRAM Step Action Check the connector between M8-FSCB CN20 for proper connection and correct as necessary. Check the connector between PS14-FSCB CN8 for proper connection and correct as necessary. Check the connector of M8 for proper drive coupling, and correct as necessary. PS14 I/O check, sensor check M8 operation check Change stapler unit Change FSCB Control signal Location (Electrical component)
3 4 5 6 7
FS-529 B-6
19.5.27
C11A1: Tray 2 exit roller pressure/ retraction malfunction / Exit roller pressure/ retraction malfunction
Exit roller retraction motor (M9) Exit roller pressure sensor (PS12)
Step
Action Check the connector between M9-FSCB PJ9 for proper connection and correct as necessary. Check the connector between PS12-FSCB PJ16 for proper connection and correct as necessary. Check the connector of M9 for proper drive coupling, and correct as necessary. PS12 I/O check, sensor check M9 operation check Change M9 Change FSCB
Control signal
TROUBLESHOOTING
3 4 5 6 7
622
Service Manual
Y111230-2
Field Service Ver. 1.0 Jul. 2009 (2) When FS-529 is installed
Relevant parts Pick up roller position motor (M1) Pick up roller position sensor (PS12) FS control board (FSCB)
WIRING DIAGRAM Step Action Check the connector between M9-FSCB CN11 for proper connection and correct as necessary. Check the connector between PS12-FSCB CN7 for proper connection and correct as necessary. Check the connector of M1 for proper drive coupling, and correct as necessary. PS12 I/O check, sensor check M1 operation check Change M1 Change FSCB Control signal Location (Electrical component)
3 4 5 6 7
19.5.28
Accommodation roller retraction motor (M10) Accommodation roller pressure sensor (PS13)
Step
Check the connector between M10-FSCB PJ9 for proper connection and correct as necessary. Check the connector between PS13-FSCB PJ16 for proper connection and correct as necessary. Check the connector of M10 for proper drive coupling, and correct as necessary. PS13 I/O check, sensor check M10 operation check Change M10 Change FSCB
3 4 5 6 7
Y111230-2
Service Manual
623
TROUBLESHOOTING
Tray3 exit roller retraction motor (M17) Tray3 exit roller retraction sensor (PS35)
WIRING DIAGRAM Step Action Check the connector between M17-FSCB PJ30 for proper connection and correct as necessary. Check the connector between PS35-FSCB PJ12 for proper connection and correct as necessary. Check the connector of M17 for proper drive coupling, and correct as necessary. PS35 I/O check, sensor check M17 operation check Change M17 Change FSCB Control signal Location (Electrical component)
3 4 5 6 7
19.5.30
Step
Action Check the connector between M1-FSCB PJ8 for proper connection and correct as necessary. Check the connector between PS18-FSCB PJ17 for proper connection and correct as necessary. Check the connector between PS19-FSCB PJ17 for proper connection and correct as necessary. Check the connector of M11 for proper drive coupling, and correct as necessary. PS18 I/O check, sensor check PS19 I/O check, sensor check M11 operation check Change M11 Change FSCB
Control signal
TROUBLESHOOTING
4 5 6 7 8 9
624
Service Manual
Y111230-2
Field Service Ver. 1.0 Jul. 2009 (2) When FS-529 is installed
Relevant parts Stapler movement motor (M7) Stapler home sensor (PS11) FS control board (FSCB)
WIRING DIAGRAM Step Action Check the connector between M7-FSCB CN18 for proper connection and correct as necessary. Check the connector between PS11-FSCB CN7 for proper connection and correct as necessary. Check the connector of M7 for proper drive coupling, and correct as necessary. PS11 I/O check, sensor check M7 operation check Change M7 Change FSCB Control signal Location (Electrical component)
3 4 5 6 7
19.5.31
Stapler unit
Step
1 2 3
Check the motor and sensor connectors for proper connection, and correct as necessary. Change stapler unit Change FSCB
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Service Manual
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TROUBLESHOOTING
Step
Action Check the motor and sensor connectors for proper connection, and correct as necessary. Change saddle stapler unit Change SDDB Change FSCB
Control signal
1 2 3 4
19.5.33
WIRING DIAGRAM Step Action Check the connector between M100-FSCB PJ19 for proper connection and correct as necessary.
Control signal
Check the connector between PS100FSCB PJ19 for proper connection and correct as necessary. Check the connector of M100 for proper drive coupling, and correct as necessary. PS100 I/O check, sensor check M100 operation check Change M100 Change FSCB
TROUBLESHOOTING
4 5 6 7
626
Service Manual
Y111230-2
C11E0: Duplex path switching motor drive malfunction / Finisher route change malfunction
WIRING DIAGRAM Step Action Check the connector between M2-FSCB PJ29 for proper connection and correct as necessary. Check the connector between PS3-FSCB PJ11 for proper connection and correct as necessary. Check the connector of M2 for proper drive coupling, and correct as necessary. PS3 I/O check, sensor check M2 operation check Change M2 Change FSCB Control signal Location (Electrical component)
3 4 5 6 7
Step
Control signal
Check the connector between PS4-JSCB PJ7 for proper connection and correct as necessary. Check the connector of M3 for proper drive coupling, and correct as necessary. PS4 I/O check, sensor check M3 operation check Change M3 Change FSCB
3 4 5 6 7
Y111230-2
Service Manual
627
TROUBLESHOOTING
Check the connector between M3-JSCB PJ6 for proper connection and correct as necessary.
Upper lower path switching motor (M6) Upper lower path switching sensor (PS26)
WIRING DIAGRAM Step Action Check the connector between M6-FSCB PJ9 for proper connection and correct as necessary. Check the connector between PS26-FSCB PJ21 for proper connection and correct as necessary. Check the connector of M6 for proper drive coupling, and correct as necessary. PS26 I/O check, sensor check M6 operation check Change M6 Change FSCB Control signal Location (Electrical component)
3 4 5 6 7
19.5.36
Tray1 path switching motor (M8) Tray1 path switching home sensor (PS7)
Step
TROUBLESHOOTING
Check the connector between M8-FSCB PJ9 for proper connection and correct as necessary. Check the connector between PS7-FSCB PJ16 for proper connection and correct as necessary. Check the connector of M8 for proper drive coupling, and correct as necessary. PS7 I/O check, sensor check M8 operation check Change M8 Change FSCB
3 4 5 6 7
628
Service Manual
Y111230-2
Field Service Ver. 1.0 Jul. 2009 19.5.37 C1301: Fan motor drive malfunction
Relevant parts Fan motor (FM1) FS control board (FSCB)
WIRING DIAGRAM Step Action Check the connector between FM1-FSCB CN19 for proper connection and correct as necessary. Check the connector of FM1 for proper drive coupling, and correct as necessary. FM1 operation check Change FM1 Change FSCB Control signal Location (Electrical component)
2 3 4 5
FS-529 G-4
19.5.38
FS control board (FSCB) WIRING DIAGRAM Step Action Disconnect and then connect the power cord. Turn OFF the main power switch, wait for 10 sec. or more, and turn ON the main power switch. Rewrite the firmware. Change FSCB
Control signal
2 3
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Service Manual
629
TROUBLESHOOTING
Transport motor (M1) Transfer belt retraction clutch (CL5) Transfer belt retraction sensor (PS39)
WIRING DIAGRAM Step 1 Action Check the connector between M1-PRCB CN14 for proper connection and correct as necessary. Check the connector of M1 for proper drive coupling and correct as necessary. Check the connector between PS39-relay CN124-PRCB CN3 for proper connection and correct as necessary. Check the connector between CL5-relay CN103-PRCB CN24 for proper connection and correct as necessary. PS39 I/O check, sensor check CL5 operation check M1 operation check Change M1 Control signal Location (Electrical component)
2 3
5 6 7 8 9 10
PRCB CN3-15 (ON) PRCB CN24-4 (ON) PRCB CN14-2 (REM) PRCB CN14-5 (LOCK)
19.5.40
Drum unit
TROUBLESHOOTING
High voltage unit (HV) Printer control board (PRCB) WIRING DIAGRAM
Step 1 2
Action Check the drum unit for proper connection and correct as necessary. Check the HV CN1HV, CN2HV connector for proper connection and correct as necessary. Check the PRCB CN17, CN20 connector for proper connection and correct as necessary. Change drum unit Change HV Change PRCB
Control signal
4 5 6
630
Service Manual
Y111230-2
Field Service Ver. 1.0 Jul. 2009 19.5.41 19.5.42 C2253: Color PC drum motors failure to turn
Step 1
Action Check the connector between M2-PRCB CN14 for proper connection and correct as necessary. Check the M2 connector for proper drive coupling and correct as necessary. M2 operation check Change M2 Change PRCB
Control signal
2 3 4 5
C-2 to 5
19.5.43
Color dev. unit engaged motor (M10) Color dev. unit engaged position sensor (PS37) Developing clutch/K (CL6)
Step 1
Check the connector between M10-PRCB CN8 for proper connection and correct as necessary. Check the M10 connector for proper drive coupling and correct as necessary. Check the connector between PS37-PRCB CN8 for proper connection and correct as necessary. Check the connector between CL6-relay CN102-PRCB CN24 for proper connection and correct as necessary. PS37 I/O check, sensor check CL6 operation check M10 operation check Change M10 PRCB ICP5, 7 conduction check Change PRCB
2 3
5 6 7 8 9 10
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Service Manual
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TROUBLESHOOTING
Step 1
Action Check the connector between FM6-relay CN127-relay CN126-PRCB CN3 for proper connection and correct as necessary. Check the fan for possible overload and correct as necessary. FM6 operation check Change FM6 PRCB ICP2 conduction check Change PRCB
Control signal
2 3 4 5 6
C-14
C2411: Developing unit (C) new article release C2412: Developing unit (M) new article release C2413: Developing unit (Y) new article release C2414: Developing unit (K) new article release
TROUBLESHOOTING
4 6 6 7
632
Service Manual
Y111230-2
Field Service Ver. 1.0 Jul. 2009 19.5.49 19.5.50 19.5.51 19.5.52
C2551: Abnormally low toner density detected cyan TCR sensor C2553: Abnormally low toner density detected magenta TCR sensor C2555: Abnormally low toner density detected yellow TCR sensor C2557: Abnormally low toner density detected black TCR sensor
Relevant parts
Developing unit/Y,M,C,K Toner cartridge/Y,M,C,K Toner near empty switch/Y (RS4) Toner near empty switch/M (RS5) Toner near empty switch/C (RS6) Toner near empty switch/K (RS7)
Toner cartridge motor/YM (M6) Toner cartridge motor/CK (M7) Toner supply motor/YM (M8) Toner supply motor/CK (M9) Front side relay board (FREYB) Printer control board (PRCB) WIRING DIAGRAM
Step 1 2 3 4
Action Perform image troubleshooting procedure if image density is low. Reinstall developing unit Reinstall toner cartridge Check the connector between developing unit-FREYB CN4, CN6, CN8, CN10 for proper connection and correct as necessary. Check the connector between FREYB CN1, CN2-PRCB CN4, CN5 for proper connection and correct as necessary. M6, M7 operation check M8, M9 operation check If the toner empty sensor and its surroundings inside the sub hopper are dirtied with toner, clean them. Change developing unit Change FREYB PRCB ICP3,4 conduction check Change PRCB
Control signal
6 7 8
J-21 J-10
9 10 11 12
Y111230-2
Service Manual
633
TROUBLESHOOTING
C2552: Abnormally high toner density detected cyan TCR sensor C2554: Abnormally high toner density detected magenta TCR sensor C2556: Abnormally high toner density detected yellow TCR sensor C2558: Abnormally high toner density detected black TCR sensor
Relevant parts
Front side relay board (FREYB) Printer control board (PRCB) WIRING DIAGRAM
Step 1 2 3
Action Reinstall developing unit Reinstall toner cartridge Check the connector between developing unit-FREYB CN4, CN6, CN8, CN10 for proper connection and correct as necessary. Check the connector between FREYB CN1, CN2-PRCB CN4, CN5 for proper connection and correct as necessary. Change developing unit Change FREYB PRCB ICP12 conduction check Change PRCB
Control signal
5 6 7 8
TROUBLESHOOTING
634
Service Manual
Y111230-2
Field Service Ver. 1.0 Jul. 2009 19.5.57 19.5.58 19.5.59 19.5.60 C2559: Cyan TCR sensor adjustment failure C255A: Magenta TCR sensor adjustment failure C255B: Yellow TCR sensor adjustment failure C255C: Black TCR sensor adjustment failure
Relevant parts Developing unit/Y,M,C,K Toner supply motor/YM (M8) Toner supply motor/CK (M9)
Toner cartridge motor/YM (M6) Toner cartridge motor/CK (M7) Front side relay board (FREYB) Printer control board (PRCB) WIRING DIAGRAM
Step 1 2
Action Reinstall developing unit Check the connector between developing unit-FREYB CN4, CN6, CN8, CN10 for proper connection and correct as necessary. Check the connector between FREYB CN1, CN2-PRCB CN4, CN5 for proper connection and correct as necessary. M6, M7 operation check M8, M9 operation check Change developing unit Change FREYB PRCB ICP3,4,12 conduction check Change PRCB
Control signal
4 5 6 7 8 9
J-21 J-10
Y111230-2
Service Manual
635
TROUBLESHOOTING
19. TROUBLE CODE 19.5.61 19.5.62 19.5.63 19.5.64 C2561: Cyan TCR sensor failure C2562: Magenta TCR sensor failure C2563: Yellow TCR sensor failure C2564: Black TCR sensor failure
Relevant parts Developing unit/Y,M,C,K
Front side relay board (FREYB) Printer control board (PRCB) WIRING DIAGRAM
Step 1 2
Action Reinstall developing unit Check the connector between developing unit-FREYB CN4, CN6, CN8, CN10 for proper connection and correct as necessary. Check the connector between FREYB CN1, CN2-PRCB CN4, CN5 for proper connection and correct as necessary. Change developing unit Change FREYB Change PRCB
Control signal
4 5 6
TROUBLESHOOTING
636
Service Manual
Y111230-2
Field Service Ver. 1.0 Jul. 2009 19.5.65 C2650: Main backup media access error
Relevant parts Service EEPROM board (SV ERB)
Step 1
Action Check the connector (CN23) on PRCB, the connector (CN1) on SV ERB, and the harness between the boards for proper connection and correct as necessary. Change PRCB 1. Turn OFF the main power switch and replace the current PRCB with a new one. (When using a PRCB of another machine in service, be sure to use a PRCB installed in the same model.) See P.96 2. Update the PRCB firmware. 3. After completing the firmware update, turn OFF and ON the main power switch and check to see that warm-up is started. Make sure that malfunction codes other than C2650 or improper IU/TC placement is not detected. 4. When the trouble cannot be solved, reinstall the removed PRCB to the original board. NOTE When taking the above steps, check whether PRCB is defective or not without replacing the SV ERB.
Control signal
Change SV ERB 1. Replace the current SV ERB with a new one. See P.97 2. Turn ON the main power switch and check to see that warm-up is started. (One minute is spent to prepare the new SV ERB for use. During the period, the control panel backlight stays off.) Make sure that malfunction codes other than C2650 or improper IU/TC placement is not detected. 3. Make the specified readjustments. See P.97 If the above actions do not solve the problem, contact KMBT.
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Service Manual
637
TROUBLESHOOTING
19. TROUBLE CODE 19.5.66 19.5.67 19.5.68 19.5.69 C2A11: Drum unit/C new article release C2A12: Drum unit/M new article release C2A13: Drum unit/Y new article release C2A14: Drum unit/K new article release
Relevant parts Drum unit/Y,M,C,K
Front side relay board (FREYB) Printer control board (PRCB) WIRING DIAGRAM
Step 1 2 3
Action Clean the connection between the drum unit and the machine if dirty. Reinstall drum unit Check the connector between drum unitFREYB CN5, CN7, CN9, CN11 for proper connection and correct as necessary. Check the connector between FREYB CN1, CN2-PRCB CN4, CN5 for proper connection and correct as necessary. Change drum unit Change FREYB PRCB ICP12 conduction check Change PRCB
Control signal
5 6 7 8
TROUBLESHOOTING
638
Service Manual
Y111230-2
Field Service Ver. 1.0 Jul. 2009 19.5.70 C3101: Fusing roller separation failure
Relevant parts Fusing pressure roller retraction motor (M11) Fusing pressure roller home sensor (PS32) Fusing pressure roller retraction sensor (PS38)
WIRING DIAGRAM Step 1 Action Check the connector between M11-PRCB CN3 for proper connection and correct as necessary. Check the connector between PS32-PRCB CN3 for proper connection and correct as necessary. Check the connector between fusing unitPRCB CN12 for proper connection and correct as necessary. PS32 I/O check, sensor check M11 operation check Change M11 Change fusing unit PRCB ICP6 conduction check Change PRCB Control signal Location (Electrical component)
4 5 6 7 8 9
C-13 C-13
19.5.71 19.5.72
Step 1
Action Check the connector between M3-PRCB CN11 for proper connection and correct as necessary. Check the loading status of the fusing unit drive, and correct the error as necessary. M3 operation check Change M3 Change PRCB
Control signal
2 3 4 5
J-6
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Service Manual
639
TROUBLESHOOTING
Step 1
Action Check the connector between FM5-relay CN11-relay CN9-PRCB CN9 for proper connection and correct as necessary. Check the fan for possible overload and correct as necessary. FM5 operation check Change FM5 Change PRCB
Control signal
2 3 4 5
J-12
19.5.74 19.5.75
C3421: Fusing heaters trouble (Heating side) C3423: Fusing heaters trouble (Pressurizing side)
Relevant parts
Fusing unit
Step 1 2 3
TROUBLESHOOTING
4 6 7
640
Service Manual
Y111230-2
Field Service Ver. 1.0 Jul. 2009 19.5.76 19.5.77 19.5.78 C3721: Fusing abnormally high temperature detection (Center of the heating side) C3722: Fusing abnormally high temperature detection (Edge of the heating side)
Fusing unit
Step 1 2 3
Action Check the fusing unit for correct installation (whether it is secured in position). Check the open/close operation of the right door. Check the fusing unit, DCPU and PRCB for proper connection and correct or change as necessary. Change fusing unit Change PRCB Change DCPU
Control signal
4 5 6
19.5.79
19.5.80
C3821: Fusing abnormally low temperature Editado por: Hugo Luis detection (Heating side) Escalante
Relevant parts
Fusing unit
DC power supply (DCPU) Printer control board (PRCB) WIRING DIAGRAM Control signal
1 2 3
Check the fusing unit for correct installation (whether it is secured in position). Check the open/close operation of the right door. Check the fusing unit, DCPU and PRCB for proper connection and correct or change as necessary. Change fusing unit Change PRCB Change DCPU
4 5 6
Y111230-2
Service Manual
641
TROUBLESHOOTING
Step
Action
C3921: Fusing sensor wire breaks detection (Heating side) C3923: Fusing sensor wire breaks detection (Pressurizing side)
Relevant parts
Fusing unit
Step 1 2 3
Action Check the fusing unit for correct installation (whether it is secured in position). Check the open/close operation of the right door. Check the fusing unit, DCPU and PRCB for proper connection and correct or change as necessary. Change fusing unit Change PRCB Change DCPU
Control signal
4 5 6
19.5.83
PH unit
PH Editado por: Hugorelay boardboard (PRCB) Luis(PHREYB) Printer control Escalante WIRING DIAGRAM
Step 1
Action Check the connector between PH unitPHREYB CN6 for proper connection and correct as necessary. Check the connector between PHREYB CN3-PRCB CN26 for proper connection and correct as necessary. Change PH unit PHREYB ICP1 conduction check Change PHREYB Change PRCB
Control signal
TROUBLESHOOTING
3 4 5 6
642
Service Manual
Y111230-2
Field Service Ver. 1.0 Jul. 2009 19.5.84 C4501: Laser malfunction
Relevant parts PH unit
Step 1
Action Check the connector between PH unitPHREYB CN5 for proper connection and correct as necessary. Check the connector between PHREYB CN2-PRCB CN25 for proper connection and correct as necessary. Change PH unit PRCB ICP12 conduction check Change PHREYB Change PRCB
Control signal
3 4 5 6
19.5.85 19.5.86
C5102: Transport motors failure to turn C5103: Transport motors turning at abnormal timing
Relevant parts
Step 1
Check the connector between M1-PRCB CN14 for proper connection and correct as necessary. Check M1 for proper drive coupling and correct as necessary. M1 operation check Change M1 Change PRCB
2 3 4 5
C-2 to 5
Y111230-2
Service Manual
643
TROUBLESHOOTING
Step 1
Action Check the connector between FM1-PRCB CN13 for proper connection and correct as necessary. Check the fan for possible overload and correct as necessary. FM1 operation check Change FM1 PRCB ICP3 conduction check Change PRCB
Control signal
2 3 4 5 6
J-20
19.5.88
Step 1
Location (ElectriControl Escalante Editado por: Hugo Luis signal cal component) Action Check the connector between FM3-relay CN88-PRCB CN15 for proper connection and correct as necessary. Check the fan for possible overload and correct as necessary. FM3 operation check Change FM3 Change PRCB
2 3 4
C-7
TROUBLESHOOTING
644
Service Manual
Y111230-2
Field Service Ver. 1.0 Jul. 2009 19.5.89 C5355: Cooling fan motor/3s failure to turn
Relevant parts Cooling fan motor/3 (FM2)
5
Step 1
Action Check the connector between FM2-relay CN18-PRCB CN13 for proper connection and correct as necessary. Check the fan for possible overload and correct as necessary. FM2 operation check Change FM2 Change PRCB
Control signal
2 3 4 5
J-20
19.5.90
Fusing unit
Step 1 2
Check the fusing unit for correct installation (whether it is secured in position). Check the fusing unit, DCPU and PRCB for proper connection and correct or change as necessary. Change fusing unit Change PRCB Change DCPU
Action
3 4 5
19.5.91
Printer control board (PRCB) WIRING DIAGRAM Step 1 Action Check the connectors on the PRCB for proper connection and correct or change as necessary. Rewrite the firmware. Change PRCB Control signal Location (Electrical component)
2 3
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Service Manual
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TROUBLESHOOTING
C6102: Drive system home sensor malfunction C6103: Slider over running
Relevant parts
Step 1 2 3 4
Action Correct or change the scanner drive (cable, pulley, gear, belt) if it is faulty. Correct the scanner motor set screw if loose. Adjust [Image Position Leading Edge] and [Feed Direction Adjustment]. Check the connector between M201REYB/SCAN PJ5 for proper connection and correct as necessary. Check the connector between PS201REYB/SCAN PJ8 for proper connection and correct as necessary. Check the connector between REYB/ SCAN PJ2-MFPB PJ14 for proper connection and correct as necessary. PS201 I/O check, sensor check
Control signal
7 8 9 10
Editado por: HugoREYB/SCAN PJ8-3 (ON) Luis EscalanteT-9 M201 operation check REYB/SCAN PJ5-1 to 4 T-12
Change REYB/SCAN. Change MFPB.
TROUBLESHOOTING
646
Service Manual
Y111230-2
Field Service Ver. 1.0 Jul. 2009 19.5.94 C6704: Image input time out
Relevant parts MFP board (MFPB) CCD board (CCDB)
WIRING DIAGRAM Step 1 Action Select [Service Mode] o [State Confirmation] o [Memory/HDD Adj.] o [Memory Bus Check] o [ScanneroMemory], and conduct the memory bus function. Check the connectors between scanner section and MFPB for proper connection and correct as necessary. Change MFPB Change CCDB Control signal Location (Electrical component)
3 4
19.5.95
Exposure unit
Step 1
Location (ElectriControl signal EditadoAction Hugo Luis Escalante component) por: cal Check the connector between CCDB PJ2MFPB PJ01 for proper connection and correct as necessary. Check for possible extraneous light and correct as necessary. Clean the lens, mirrors, CCD surface, and shading sheet if dirty Correct reflective mirror of the scanner if faulty, or change scanner. Change CCDB Change MFPB
2 3 4 5 6
Y111230-2
Service Manual
647
TROUBLESHOOTING
19. TROUBLE CODE 19.5.96 19.5.97 C6752: ASIC clock input error (front side) C6753: ASIC clock input error (back side)
Relevant parts Exposure unit CCD board (CCDB)
Step 1 2 3 4 5
Action Correct the harness connection of CCDB if faulty. Change CCDB PRCB ICP11 conduction check Change PRCB Change MFPB
Control signal
19.5.98 19.5.99
C6901: DSC board mount failure 1 C6902: DSC board bus check NG1-1
Step 1 2 3
Correct the harness connection of DSC board if faulty. Change DSC board Change MFPB
TROUBLESHOOTING
648
Service Manual
Y111230-2
WIRING DIAGRAM Step Action Check the connector between M4-DFCB PJ6 for proper connection and correct as necessary. Check the connector between PS6-DFCB PJ6 for proper connection and correct as necessary. Check the connector of M4 for proper drive coupling, and correct as necessary. PS6 I/O check, sensor check M4 operation check Change M4 DFCB PS3 conduction check Change FSCB Control signal Location (Electrical component)
3 4 5 6 7 8
3 4 5 6 7 8 9
Y111230-2
Service Manual
649
TROUBLESHOOTING
WIRING DIAGRAM Step Action Check the connector between M7-DFCB PJ5 for proper connection and correct as necessary. Check the connector between PS16-DFCB PJ11 for proper connection and correct as necessary. Check the connector of M7 for proper drive coupling, and correct as necessary. PS16 I/O check, sensor check M7 operation check Change M7 Change DFCB Control signal Location (Electrical component)
3 4 5 6 7
Step
TROUBLESHOOTING
Check the connector between M7-DFCB PJ5 for proper connection and correct as necessary. Check the connector between PS15-REYB PJ3 for proper connection and correct as necessary. Check the connector of M7 for proper drive coupling, and correct as necessary. PS15 I/O check, sensor check DFCB F9 conduction check M7 operation check Change M7 DFCB PS1 conduction check Change DFCB
3 4 5 6 7 8 9
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Field Service Ver. 1.0 Jul. 2009 19.5.106 C8107: Glass cleaning mechanism trouble
Relevant parts Glass cleaning motor (M9) Glass cleaning sensor (PS21) DF control board (DFCB)
WIRING DIAGRAM Step Action Check the connector between M9-DFCB PJ17 for proper connection and correct as necessary. Check the connector between PS21-DFCB PJ17 for proper connection and correct as necessary. Check the connector of M9 for proper drive coupling, and correct as necessary. PS21 I/O check, sensor check M9 operation check Change M9 Change DFCB Control signal Location (Electrical component)
3 4 5 6 7
Step
Check the connector between FM1-DFCB PJ7 for proper connection and correct as necessary. Check the fan for possible overload and correct as necessary. FM1 operation check Change FM1 DFCB F7 conduction check Change DFCB
2 3 4 5 6
DF-617 B to C-4
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WIRING DIAGRAM Step Action Disconnect and then connect the power cord. Turn OFF the main power switch, wait for 10 sec. or more, and turn ON the main power switch. Rewrite the firmware. Change DFCB Control signal Location (Electrical component)
2 3
19.5.109 C9401: Exposure turning on the lamp trouble detection 19.5.110 C9402: Exposure turning on the lamp abnormally detection
Relevant parts Exposure unit Flat cable Inverter board (INVB) CCD board (CCDB) Scanner relay board (REYB/SCAN) MFP board (MFPB) WIRING DIAGRAM
Step 1
Location (ElectriEditado por: Hugo Luis signal Control Escalante cal component) Action Check the connection between the lamp harness and the inverter board, and correct if necessary. Check the connector between INVB CN1REYB/SCAN PJ7 for proper connection and correct as necessary. Check the connector between REYB/ SCAN PJ2-MFPB PJ14 for proper connection and correct as necessary. Check the connector between CCDB PJ2MFPB PJ01 for proper connection and correct as necessary. Change INVB Change exposure unit Change CCDB Change REYB/SCAN
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Field Service Ver. 1.0 Jul. 2009 19.5.111 CA051: Standard controller configuration failure 19.5.112 CA052: Controller hardware error 19.5.113 CA053: Controller start failure
Relevant parts MFP board (MFPB)
WIRING DIAGRAM Step 1 Action Check to see if the following setting has been correctly made: [Service Mode] o [System 2] o [Image Controller Setting]. If changing the setting, turn OFF the main power switch and turn it ON again after 10 seconds or more. Check the connectors of the MFP board (MFPB) for proper connection and correct as necessary. Change MFPB Control signal Location (Electrical component)
Step 1
Check the connector between vendor CN34-MFPB PJ24 for proper connection and correct as necessary. Change PRCB Change vendor
19.5.115 CC151: ROM contents error upon startup (MSC) 19.5.116 CC152: ROM contents error upon startup (Scanner) 19.5.117 CC153: ROM contents error upon startup (PRT)
WIRING DIAGRAM Step 1 2 3 Action Check the ROM version. Rewrite the firmware. Replace the appropriate board. Control signal Location (Electrical component)
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WIRING DIAGRAM Step 1 Action Disconnect and then connect the power cord. Turn OFF the main power switch, wait for 10 sec. or more, and turn ON the main power switch. Rewrite firmware. Change FSCB Control signal Location (Electrical component)
2 3
2 3
19.5.120 CC159: ROM contents error upon startup (DSC1) 19.5.121 CC15A: ROM contents error upon startup (DSC2)
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Relevant parts DSC board (SC-507) WIRING DIAGRAM Step 1 2 Action Check the DSC board connector for proper connection and correct as necessary. Disconnect and then connect the power cord. Turn OFF the main power switch, wait for 10 sec. or more, and turn ON the main power switch. Rewrite the firmware. Change DSC board Control signal Location (Electrical component)
3 4
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Field Service Ver. 1.0 Jul. 2009 19.5.122 CC163: ROM contents error (PRT)
Relevant parts Developing unit Drum unit Service EEPROM board (SV ERB)
WIRING DIAGRAM Step 1 2 3 Action Rewrite the firmware. PRCB ICP12 conduction check Change PRCB 1. Turn OFF the main power switch and replace the current PRCB with a new one. (When using a PRCB of another machine in service, be sure to use a PRCB installed in the same model.) See P.96 2. Update the PRCB firmware. 3. After completing the firmware update, turn OFF and ON the main power switch and check to see that warm-up is started. 4. When the trouble cannot be solved, reinstall the removed PRCB to the original board. NOTE When taking the above steps, check whether PRCB is defective or not without replacing the SV ERB. 4 Change SV ERB 1. Replace the current SV ERB with a new one. See P.97 2. Turn ON the main power switch and check to see that warm-up is started. (One minute is spent to prepare the new SV ERB for use. During the period, the control panel backlight stays off.) 3. Make the specified readjustments. See P.97 If the above actions do not solve the problem, contact KMBT. Control signal Location (Electrical component)
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Step 1 2 3 4
Action Check the ROM version. Rewrite the firmware. Replace the corresponding board. When not reviving even if the above-mentioned procedure is done, contact the responsible people of KMBT.
Control signal
2 3
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Field Service Ver. 1.0 Jul. 2009 19.5.125 CC170: Dynamic link error during starting (AP0) 19.5.126 CC171: Dynamic link error during starting (AP1) 19.5.127 CC172: Dynamic link error during starting (AP2) 19.5.128 CC173: Dynamic link error during starting (AP3) 19.5.129 CC174: Dynamic link error during starting (AP4) 19.5.130 CC180: Dynamic link error during starting (LDR) 19.5.131 CC181: Dynamic link error during starting (IBR) 19.5.132 CC182: Dynamic link error during starting (IID) 19.5.133 CC183: Dynamic link error during starting (IPF) 19.5.134 CC184: Dynamic link error during starting (IMY) 19.5.135 CC185: Dynamic link error during starting (SPF) 19.5.136 CC186: Dynamic link error during starting (OAP)
Relevant parts MFP board (MFPB) NVRAM board (NRB)
WIRING DIAGRAM Step 1 Action If the malfunction code C-C172 has occurred, access [Service Mode] o [System 2] o [Image Controller Setting] and check to see if Controller 2, Controller 3, or Others is set for [Image Controller Setting]. If any of these is set, according to the kind of controller, select Controller 0 or Controller 1. Change MFPB. When not reviving even if the above-mentioned procedure is done, contact the responsible people of KMBT. Control signal Location (Electrical component)
2 3
2 3 4
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WIRING DIAGRAM Step 1 Action Check the connector between hard diskMFPB PJ11 for proper connection and correct as necessary. Format hard disk. Change hard disk. Change MFPB. Control signal Location (Electrical component)
2 3 4
19.5.139 CD004: Hard disk access error (connection failure) 19.5.140 CD00F: Hard disk data transfer error 19.5.141 CD020: Hard disk verify error
Relevant parts MFP board (MFPB) Hard disk WIRING DIAGRAM Step 1
Check the connector between hard diskMFPB PJ11 for proper connection and correct as necessary. Reinstall the hard disk. Change hard disk. Change MFPB.
Action
2 3 4
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Field Service Ver. 1.0 Jul. 2009 19.5.143 CD011: Hard disk out of specifications mounted
Relevant parts Hard disk
WIRING DIAGRAM Step 1 2 Action Check the hard disk specifications. Change the hard disk. Control signal Location (Electrical component)
19.5.144 CD041 to CD046: HDD command execution error Address Mark Not Found
Relevant parts Hard disk WIRING DIAGRAM Step 1 2 3 Action Check the hard disk specifications. Format hard disk. Change the hard disk. Control signal Location (Electrical component)
Hard disk
Step 1 2 3
Check the hard disk specifications. Format hard disk. Change the hard disk.
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19. TROUBLE CODE 19.5.146 CD201: File memory mounting error 19.5.147 CD202: Memory capacity discrepancy 19.5.148 CD203: Memory capacity discrepancy 2
Relevant parts MFP board (MFPB) Memory
WIRING DIAGRAM Step 1 2 3 Action Check to see if the memory on MFPB is installed correctly. Change the memory on MFPB. Change MFPB. Control Signal Location (Electrical Component)
19.5.149 CD211: PCI-SDRAM DMA operation failure 19.5.150 CD212: Compression/extraction timeout detection
Relevant parts MFP board (MFPB) WIRING DIAGRAM Step 1 Change MFPB. Action
Control Signal
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Step 1 2
Action Check to see if the FAX board is installed correctly. Change MFPB.
Control Signal
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Field Service Ver. 1.0 Jul. 2009 19.5.152 CD241: Encryption ASIC setting error 19.5.153 CD242: Encryption ASIC mounting error
Relevant parts MFP board (MFPB)
WIRING DIAGRAM Step 1 2 Action Check the MFP board connector for proper connection and correct as necessary. Change MFPB Control Signal Location (Electrical Component)
19.5.154 CD252: No relay circuit boards for IC-412 mounting at IC-412 mount setting
Relevant parts MFP board (MFPB) Relay circuit boards (VI-505) WIRING DIAGRAM Step 1 Action If the IC-412 is not mounted, access [Service Mode] o [System 2] o [Image Controller Setting] and check to see if Controller 0 is set for [Image Controller Setting]. Check the relay board (VI-505) connector for proper connection and correct as necessary. Change relay board (VI-505). Change MFPB. Control signal Location (Electrical component)
3 4
3 4
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19.5.157 CD272: i-Option activated and additional memory and HDD not installed
Relevant parts MFP board (MFPB) Hard disk Memory for i-Option (UK-203)
WIRING DIAGRAM Step 1 2 3 4 5 Action Check the memory (UK-203) for proper connection and correct as necessary. Check the HDD for proper connection and correct as necessary. Change memory (UK-203). Change HDD Change MFPB. Control signal Location (Electrical component)
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Field Service Ver. 1.0 Jul. 2009 19.5.158 CD401: NACK command incorrect 19.5.159 CD402: ACK command incorrect 19.5.160 CD403: Checksum error 19.5.161 CD404: Receiving packet incorrect 19.5.162 CD405: Receiving packet analysis error 19.5.163 CD406: ACK receiving timeout 19.5.164 CD407: Retransmission timeout
Relevant parts MFP board (MFPB)
WIRING DIAGRAM Step 1 2 3 Action Check whether there is an strong electromagnetic noise source near the main body. Check the connectors on MFPB for proper connection and correct as necessary. Change MFPB. Control signal Location (Electrical component)
19.5.168 CE005: Memory access error 19.5.169 CE006: Header access error 19.5.170 CE007: DIMM initialize error
Relevant parts MFP board (MFPB) WIRING DIAGRAM Step Action Check the connectors on MFPB for proper connection and correct as necessary. Change MFPB. Control signal Location (Electrical component)
1 2
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When the data stored due to the NVRAM trouble is lost, backup data can be used for restoration. Trouble code [C-D370] will be displayed when multiple errors (over 5) of NVRAM data are detected, which can be restored with one restoration command. Data backup will be automatically performed every hour. Backup can also be performed manually with the following setting. [Service Mode] o [Enhanced Security] o [NVRAM Data Back Up] See P.500 1. When a trouble caused by NVRAM data error occurs, the screen below appears.
2. Select [Yes] and touch [OK]. 3. The screen will be shifted to the data restoration screen to perform data restoration. NOTE When the restoration is performed in a short time, data restoration screen may not be displayed.
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4. Check the message which indicates that the data restoration was successfully conducted. Turn OFF the main power switch and turn it ON again more than 10 seconds after. NOTE In case it failed to restore data, return to the trouble code screen.
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Field Service Ver. 1.0 Jul. 2009 19.5.172 CE002: Message and method parameter failure
Relevant parts MFP board (MFPB) Hard disk
WIRING DIAGRAM Step 1 Action Turn OFF the main power switch and turn it ON again, and conduct the following setting. [Service Mode] o [System 1] o [Initialization] o [Data Clear]. See P.424 Format hard disk. Change hard disk. Change MFPB. Control signal Location (Electrical component)
2 3 4
Check the connectors on MFPB for proper connection and correct as necessary. Change MFPB
Action
WIRING DIAGRAM Step 1 2 3 Action Correct the connector connection between CCDB and REYB/SCAN if faulty. Change REYB/SCAN Change CCDB Control signal Location (Electrical component)
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Exposure unit
WIRING DIAGRAM Step 1 2 Action Check the PRCB connector for proper connection and correct as necessary. Change PRCB Control signal Location (Electrical component)
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20.2 List
Function IEEE802.1X 1 2 3 4 5 6 7 8 9 10 11 Code Description Connection has already been established. Parameter error. Unable to find the destination AP (SSID). The authentication mode does not match the AP (IEEE8021X/WPA-EAP/ WPA-PSK/NONE). Negotiation of the EAP method failed. The EAP authentication failed (user ID, password, certificate, etc.) Encryption negotiation with the AP failed (TKIP/CCMP). Failed to retrieve the client certificate. The client certificate has expired. Verification error of the server certificate (EAP-TLS/EAP-TTLS/PEAP). Although the WPA-PSK mode is selected, the Pre-Shared Key is not specified. Pre-Shared Key). 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 The phase 2 method is not specified (PEAP). Negotiation of the phase 2 method failed (PEAP). Response from the server has timed out. Failed to allocate memory. Failed to start the supplicant task. The driver does not work. The server certificate has expired (EAP-TLS/EAP-TTLS/PEAP). CA verification error of the server certificate (EAP-TLS/EAP-TTLS/ PEAP). Server ID verification error of the server certificate (EAP-TLS/EAP-TTLS/ PEAP). The CA certificate is not specified (EAP-TLS/EAP-TTLS/PEAP). The server ID is not specified (EAP-TLS/EAP-TTLS/PEAP). The setting combination is correct. Connection and authentication are complete. The server certificate does not have the expected usage (EAP-TLS/EAPTTLS/PEAP). The server certificate has expired (EAP-TLS/EAP-TTLS/PEAP). Access to the server to check for expiration of the server certificate is rejected (EAP-TLS/EAP-TTLS/PEAP).
Editado por: Hugo occurred in Escalante Luis the WPA-PSK mode (un-matched 12 An authentication error
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Access to the server to check for expiration of the server certificate has timed out (EAP-TLS/EAP-TTLS/PEAP). Unable to check for expiration because the CRL size that has been retrieved to check for the expiration of the server certificate exceeds the maximum capacity that can be retained (1MB) (EAP-TLS/EAP-TTLS/ PEAP). Incorrect format of the server certificate (EAP-TLS/EAP-TTLS/PEAP). Verification of the server certificate is invalid (EAP-TLS/EAP-TTLS/ PEAP). Although the environment is configured to use the HDD, it is unable to perform verification because the HDD path has not been specified (EAPTLS/EAP-TTLS/PEAP). Unable to perform verification because there are too many certificates to be verified (the maximum number of certificates that can be verified at a time is 20) (EAP-TLS/EAP-TTLS/PEAP). Parameter error of the certificate (EAP-TLS/EAP-TTLS/PEAP). Internal error of the certificate verification (EAP-TLS/EAP-TTLS/PEAP). An invalid operation occurred. The number of search results has exceeded the maximum number of items allowed. The LDAP server does not support SASL. Unable to trace the link although Referral is specified. Cannot find the search route.
31 32 33
34
35 36 LDAP 1 4 7 10 32
49 LDAP server. EditadoFailed to log in to theoccurred. por: Hugo Luis Escalante 80 An unexpected error 85 86 88 90 91 The connection has timed out. The supported SASL does not match the LDAP server side. Cancelled by the user. A memory shortage occurred. Unable to connect to the LDAP server. The supported LDAP version does not match the LDAP server side. Failed to resolve the LDAP server name using the DNS server. The certificate of the LDAP server has expired. Mutual authentication using GSS-SPNEGO (Kerberos v5) failed. The search result remains. The CN field of the LDAP server certificate does not match the server address. The LDAP server certificate does not have the expected usage for a server. The LDAP server certificate is not trusted. To trust the certificate, the certificate must be registered to the system. The LDAP server certificate has expired. The CA server rejected the connection. The connection to the server that checks for expiration of the certificate has timed out.
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92 128 129 130 131 2238 2239 2240 2241 2242 2243
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Unable to check for expiration because the CRL size exceeds the maximum capacity that can be retained (1MB). The format of the LDAP server certificate is invalid. Although the environment is configured to use the HDD, it is unable to perform verification because the HDD path has not been specified. Unable to perform verification because there are too many certificates to be verified (the maximum number of certificates that can be verified at a time is 20). Internal error of the certificate verification. The device certificate does not exist. No certificate is sent from the server. Failed to log in to the E-mail server. An internal error occurred. Failed to connect to the server. The connection has timed out. Decoding failed due to invalid MIME format or S/MIME format. Available free memory is insufficient. Reception is not possible. Failed to delete an E-mail message. The mail box is full. Failed to search the certificate. Failed to retrieve the device certificate or private key. An I/O error occurred. An HDD operation error occurred, or memory capacity of the computer may be insufficient.
The format of the certificate from the E-mail sender is invalid. The certificate has expired, or the validity period has not yet started. The CN field of the certificate does not match the server address.
The certificate is not trusted. To trust the certificate, the certificate must be registered to the system. The certificate has expired. The CA server rejected the connection. The connection to the server that checks for expiration of the certificate has timed out. Unable to check for expiration because the CRL size exceeds the maximum capacity that can be retained (1MB). The format of the certificate is invalid. Failed to initialize the certificate verification. Unable to perform verification because there are too many certificates to be verified (the maximum number of certificates that can be verified at a time is 20). Internal error of the certificate verification. The device certificate does not exist.
2266 2267
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No certificate is sent from the server. Parameter error (e.g. the file name is NULL). Parameter is invalid. The specified protocol is unavailable. The process is cancelled by a device reset. A buffer shortage occurred. The FTP connection is already open. Failed to connect to the server. The connection has timed out. The connection has been interrupted. The device is not connected to the network. The network connection is busy. The file has not been deleted. The file transfer failed (e.g. due to insufficient server capacity). The file transfer failed (e.g. due to insufficient server capacity). Incorrect login name or password. The specified folder does not exist. The file operation failed (e.g. due to insufficient server capacity). The specified protocol is unavailable. The process is cancelled by a device reset.
55 EditadoA buffer shortage occurred. Luis Escalante por: Hugo 57 62 70 4096 4097 Failed to connect to the server. The device is not connected to the network. The connection has been interrupted. The network connection is busy. The host name is not specified. The specified host name does not exist on the network. The user name is not specified. Unable to log in with the specified user name and password. The user does not have write permission to the folder. Failed to log in due to an SMB protocol error.
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4098 4099
The folder name is not specified. The specified folder does not exist. The user name is not specified. Unable to log in with the specified user name and password. The user does not have write permission to the folder. Failed to log in due to an SMB protocol error.
The specified file name is invalid. The specified file already exists and is write-protected. The folder and the disk are write-protected. The specified media to be written is not formatted. The file system of the specified media to be written is faulty. The server capacity is full. The server capacity has become full while writing data.
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Other errors to which an error code is not assigned. Failed in authentication using a PKI card. The certificate has expired, or the validity period has not yet started. The certificate does not have the expected usage. The certificate is not trusted. To trust the certificate, the certificate must be registered to the system. The certificate has expired. The CA server rejected the connection. The connection to the server that checks for expiration of the certificate has timed out. Unable to check for expiration because the CRL size exceeds the maximum capacity that can be retained (1 MB). Although the environment is configured to use the HDD, it is unable to perform verification because the HDD path has not been specified. Unable to perform verification because there are too many certificates to be verified (the maximum number of certificates that can be verified at a time is 20). Internal error of the certificate verification. The device certificate does not exist. No certificate is sent from the server. Invalid argument. The file size is too large.
28 Insufficient memory of Editado por: Hugo the device. Escalante Luis 32 The pipe is broken. 42 51 52 55 57 58 60 61 62 67 70 421 432 450 451 The specified protocol is unavailable. Unable to reach the destination network. The connection aborted by the network. A buffer shortage occurred. The socket is not connected.
The operation has timed out. The connection is rejected. The device is not connected to the network. The host is shut down. The operation is expected to be blocked. SMTP server error. Since the service is unavailable, the transfer channel is closed. SMTP server error. The password must be changed. SMTP server error. Unable to access to the mail box. SMTP server error. The requested action has been cancelled because an error occurred while processing a job. SMTP server error. Shortage of the system storage capacity. SMTP server error. No E-mail massage.
452 453
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SMTP server error. Temporary authentication failure. SMTP server error. Unable to queue a message to the node. SMTP server error. The node is not permitted. SMTP server error. An unsupported SMTP error code of 400s is received from the SMTP server. SMTP server error. Syntax error (command unrecognized). SMTP server error. Syntax error in parameters or arguments. SMTP server error. The command is not implemented. SMTP server error. Bad sequence of commands. SMTP server error. The command parameter is not implemented. SMTP server error. The server does not receive E-mail messages. SMTP server error. The access is rejected. SMTP server error. The authentication mechanism is too weak. SMTP server error. Authentication error. SMTP server error. The requested authentication mechanism requires encryption. SMTP server error. The requested action is not executed. SMTP server error. The user is not connected locally. SMTP server error. The requested E-mail action is cancelled. SMTP server error. The requested action is not accepted.
500 501 502 503 504 521 530 534 535 538 550 551 552 553
554 SMTP server error, or internal EditadoAnpor: HugoanLuiserror when sending data. Escalante The transaction failed. 555 599 SMTP server error. MAIL/RCPT parameter error. SMTP server error. An unsupported SMTP error code of 500s is received from the SMTP server. The certificate has expired, or the validity period has not yet started. The CN field of the certificate does not match the server address. The certificate does not have the expected usage. The certificate is not trusted. To trust the certificate, the certificate must be registered to the system. The certificate has expired. The CA server rejected the connection. The connection to the server that checks for expiration of the certificate has timed out. Unable to check for expiration because the CRL size exceeds the maximum capacity that can be retained (1MB). The format of the certificate is invalid. Failed to initialize the certificate verification. Unable to perform verification because there are too many certificates to be verified (the maximum number of certificates that can be verified at a time is 20). Internal error of the certificate verification. The device certificate does not exist.
2236 2238
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No certificate is sent from the server. An unexpected error occurred. An unexpected error occurred within the library being used. An invalid channel is specified. SMTP server address is invalid. Parameter error (MIMEBodyHeader). Parameter error (DisplayName). Parameter error (character set). Parameter error (From address). Parameter error (To address). Parameter error (CC address). Parameter error (BCC address). Parameter error (pEmailSet is NULL). Parameter error (destination certificate is NULL). Parameter error (E-mail body). The HDD is disabled. The S/MIME function is disabled. The device certificate cannot be used in S/MIME (e.g. self-signed certificate error, the private key type is not RSA). An invalid encryption algorithm is specified. An invalid signature algorithm is specified.
3020 The E-mail address included in the Escalante Editado por: Hugo Luis destination certificate does not match the destination address (To/Cc/Bcc). 3021 3022 3023 3024 3025 WebDAV transmission 22 27 42 52 55 56 57 62 70 72 401 The E-mail address included in the certificate does not match the sender (From) address. Format error of the certificate. Parameter error (Disposition-Notification-To). Message syntax error of the receiver side. The SMTP server does not support the STARTTLS command. The format of the URL of the target resource is invalid. Parameter error. Attempted to send data that exceeds the maximum transferrable size for transfer coding. The specified protocol is unavailable. The process is cancelled by a device reset. A buffer shortage occurred. The connection has already been established. The connection to the WebDAV server failed (including connection time out). The device is not connected to the network. The network connection is busy. The connection has been interrupted with the condition that is insufficient to the specified size. Authentication error.
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The server does not support WebDAV. Unable to upload data to the server. The intermediate resource is not a collection (directory) (e.g. the specified folder does not exist). The target resource is a collection (directory). Although https is specified for the resource URL, it is unavailable because the SSL library is not included for the modularity. Although https is specified for the resource URL, the connection is interrupted because the WebDAV server certificate has expired. The CONNECT method is issued to the proxy server to establish an SSL connection via a proxy, but it is rejected. A communication error occurred while sending a request. A communication error occurred while receiving a response. nContentLength exceeds the maximum transferable size. Although use of a proxy has been specified, the proxy setting information is unavailable. The connection to the proxy server failed (including connection time out). Failed in chunk TX to SharePoint Server. Other internal error occurred (e.g. memory shortage). The certificate has expired, or the validity period has not yet started. The CN field of the certificate does not match the server address.
2239 EditadoThe certificate does not have the expected usage. por: Hugo Luis Escalante 2240 The certificate is not trusted. 2241 2242 2243 2244 The certificate has expired. The CA server rejected the connection.
The connection to the server that checks for expiration of the certificate has timed out. Unable to check for expiration because the CRL size exceeds the maximum capacity that can be retained (1MB). The format of the certificate is invalid. Failed to initialize the certificate verification. Unable to perform verification because there are too many certificates to be verified (the maximum number of certificates that can be verified at a time is 20). Internal error of the certificate verification. The device certificate does not exist. No certificate is sent from the server.
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The connection has been interrupted. The specified protocol is unavailable. Failed to connect to the server. The device is not connected to the network. The internal channel detected an error immediately before establishing communication. The host is shut down. The group name/host name is not specified. The specified group name/host name does not exist on the network. The user name is not specified. Unable to log in with the specified user name and password. Failed to log in due to an SMB protocol error. Administrative shares do not exist. The shared resource name is not specified. The shared resource does not exist. The user name is not specified. Unable to log in with the specified user name and password. Failed to log in due to an SMB protocol error. The specified media to be written is not formatted. The file system of the specified media to be written is faulty. Other errors to which an error code is not assigned. The browser machine (master browser/backup browser) is not found. Unable to log in to the browser machine (master browser/backup browser).
67 4096 4097
4098
4099
Editado por: folder does notLuis Escalante Hugo exist. 4354 The sub
4355 4368 4369 4370 10000 12236 12239 12240 12241 12242 12243 12244 12263 12264 The number of groups is too large. The number of host PCs is too large. The number of shared resources is too large. Failed in authentication using a PKI card.
The certificate has expired, or the validity period has not yet started. The certificate does not have the expected usage. The certificate is not trusted. To trust the certificate, the certificate must be registered to the system. The certificate has expired. The CA server rejected the connection. The connection to the server that checks for expiration of the certificate has timed out. Unable to check for expiration because the CRL size exceeds the maximum capacity that can be retained (1 MB). Although the environment is configured to use the HDD, it is unable to perform verification because the HDD path has not been specified. Unable to perform verification because there are too many certificates to be verified (the maximum number of certificates that can be verified at a time is 20). Internal error of the certificate verification.
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The device certificate does not exist. No certificate is sent from the server. Invalid parameter (e.g. the number of characters exceeds the limit, blank). The authentication function setting is disabled. Failed to resolve the name using the DNS server. Unable to find the authentication server. Failed to authenticate. Failed to allocate memory. An unexpected error occurred (which does not occur under normal usage conditions). An authentication request is received while an internal task of the user authentication client is being performed. The connection was interrupted while the user authentication was being performed. Failed in authentication using a PKI card. The certificate has expired, or the validity period has not yet started. The certificate does not have the expected usage. The certificate is not trusted. To trust the certificate, the certificate must be registered to the system. The certificate has expired. The CA server rejected the connection.
2 3 4 5
12243 The connection to the server that checks for expiration of the certificate Editadohas timed out.Hugo Luis Escalante por: 12244 12261 12263 12264 Unable to check for expiration because the CRL size exceeds the maximum capacity that can be retained (1 MB). The format of the certificate is invalid. Although the environment is configured to use the HDD, it is unable to perform verification because the HDD path has not been specified. Unable to perform verification because there are too many certificates to be verified (the maximum number of certificates that can be verified at a time is 20). Internal error of the certificate verification. The ID of the client that is not opened is specified. The reception has timed out. A reception error occurred. An invalid request URL is specified. Content-Length or the received data size exceeds the maximum transferable size. The size of the message body is too large. The process is cancelled by a device reset. The size of the message body exceeds the maximum transferable size. An internal error occurred. The process is cancelled by an internal reset. Failed to connect to the WebDAV server. An error occurred while sending data to the WebDAV server.
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A timeout occurred while sending data to the WebDAV server. Failed to connect to the proxy server. The proxy server rejected the connection request. Although use of a proxy has been specified, the proxy setting in-formation is unavailable. Failed to authenticate the proxy server. Other error was returned from the proxy server. An internal error occurred. The process is cancelled because MIO_REQBODY_ERROR is specified by the device application. The certificate has expired, or the validity period has not yet started. The CN field of the certificate does not match the server address. The certificate does not have the expected usage. The certificate is not trusted. To trust the certificate, the certificate must be registered to the system. The certificate has expired. The CA server rejected the connection. The connection to the server that checks for expiration of the certificate has timed out. Unable to check for expiration because the CRL size exceeds the maximum capacity that can be retained (1MB). The format of the certificate is invalid.
2263 Failed initialize the Luis Escalante Editado por:to Hugocertificate verification. 2264 Unable to perform verification because there are too many certificates to be verified (the maximum number of certificates that can be verified at a time is 20). Internal error of the certificate verification. The device certificate does not exist. No certificate is sent from the server. The specified client is not registered. Parameter is invalid. The Web service or WS scan function is disabled. The device is not connected to the network. Waiting for connection from CP. The certificate of the destination computer is not valid when the validity period of a certificate is checked. Invalid argument. The specified protocol is unavailable. The connection aborted by the network. The connection has been interrupted. A buffer shortage occurred. The socket is not connected. The operation has timed out. The operation is expected to be blocked.
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The RetrieveImage waiting period has timed out. The certificate has expired, or the validity period has not yet started. The CN field of the certificate does not match the server address. The certificate does not have the expected usage. The certificate is not trusted. To trust the certificate, the certificate must be registered to the system. The certificate has expired. The CA server rejected the connection. The connection to the server that checks for expiration of the certificate has timed out. Unable to check for expiration because the CRL size exceeds the maximum capacity that can be retained (1MB). The format of the certificate is invalid. Although the environment is configured to use the HDD, it is unable to perform verification because the HDD path has not been specified. Unable to perform verification because there are too many certificates to be verified (the maximum number of certificates that can be verified at a time is 20). Parameter of the certificate verification is invalid. Internal error of the certificate verification. The device certificate does not exist. No certificate is sent from the server.
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Step 1
Check item Is a power voltage supplied across CN0011 and 2 on DCPU? Are the fuses on DCPU conducting? Is DC24 V being output from CN007-1, 3 on DCPU? Is DC5 V being input to CN006-5 to 7 on DCPU? Is DC5 V being input to CN2-10, 11 on PRCB? (LED on PRCB does not blink.)
Result NO
Action Check the WIRING from the wall outlet to SW1 CN001. Change DCPU. Change DCPU. Change DCPU. Change DCPU. Change PRCB.
2 3 4 5
NO NO NO NO YES
Main power switch (SW1) Right door switch (MS1) Fusing unit
Step 1
K-13
YES NO
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Is the power source voltage applied across CN008-3 on DCPU? During this time, the right door should be closed.
Step 1 2 3
Check item Is DC24 V being output from CN1DFL on DF-617? Is DC24 V being output from CN004-1 on DCPU? Is the fuse on DCPU conducting?
Action Malfunction in DF-617 Check wiring from DCPU to DF-617. Change DCPU. Malfunction in DF-617
21.3.2
PC-107/207/408
WIRING DIAGRAM (Location) J-8 H-7
Step 1 2 3
Check item Is DC24 V being applied to CN75? Is DC24 V being output from CN17-2 on PRCB? Is the fuse on DCPU conducting?
Result NO NO YES NO
Action Malfunction in cabinet Check wiring from PRCB to CN17 to cabinet. Change DCPU. Malfunction in cabinet
21.3.3
FS-527/529
Step 1 2 3
Are DC24 V being applied to CN1L? Are DC24 V being applied to CN004-3 on DCPU? Is the fuse on DCPU conducting?
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22.1.1
Table number
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Shows the developing bias value of each color of toner when an image is produced. Standard values: around 400 V (200 V to 800 V) A correction is made to make the image lighter when the numeric value is greater. A correction is made to make the image darker when the numeric value is smaller. Relevant components: Developing unit, drum unit, high voltage unit (HV) Shows the grid voltage value of each color of toner when an image is produced. Standard values: around 500 V (200 V to 800 V) A correction is made to make the image lighter when the numeric value is greater. A correction is made to make the image darker when the numeric value is smaller. Relevant components: Developing unit, drum unit, high voltage unit (HV)
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Shows the T/C ratio (in 0.01 % increments). Standard value: 6 to 8 % Relevant components: TCR sensor Shows the IDC bare surface output value (in 0.01 V increments). It should normally be around 4.3 V. The output range is 0 V to 5 V. Relevant components: IDC sensor, transfer belt unit
Temp-Heat Temp-Press
EditadoShows the temperature of the each partEscalante por: Hugo Luis of the fusing unit
(in 1 qC increments). Relevant components: Fusing unit
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Shows the IDC intensity adjustment value. It should normally be around 40 and can range from 0 to 255. The value becomes greater as the transfer belt unit has been used more. Relevant components: IDC sensor, transfer belt unit Shows the latest ATVC level (which varies according to the paper type). 10 PA to 100 PA (ATVC-C/-M/-Y/-K) 300 V to 5000 V (ATVC-2nd) Relevant components: Transfer belt unit, High voltage unit (HV), 2nd transfer roller
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A. Initial check items 1 Check first to see if image data is properly transmitted between scanner and memory, and between memory and printer.
Action Enter the Service Mode, select [State Confirmation] o [Memory/ HDD Adj.] o [Memory Bus Check], and select and carry out [ScanneroMemory] and [MemoryoPRT] checks. NOTE For the bus check as the internal process between the scanner and the memory, there are two types, scanner internal check and check for the scanner and the memory. NG1 or NG2 is displayed depending on the type of NG detected. Result OK NG Next Step Initial check items 2 P.647 (action as instructed)
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B. Initial check items 2 Let the machine produce a test print and determine whether the image problem is attributable to the scanner or printer system.
Document scan CCD board (CCDB) Scanner system
I/F cable
A0P0F4C510DA
Evaluation procedure
Image problem Lines, bands
Editado por: Hugo Luis Escalante step Action Result Cause Next
From [Service Mode], select [Test Mode] o [Halftone Pattern] o [SINGLE] o [HYPER] o [Gradation] o [CoMoYoK] o [Density 64], and produce a test print. Is image problem evident? YES NO Printer Scanner Initial check items 3 P.687
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C. Initial check items 3 If the printer is responsible for the image problem, let the machine produce a test print and determine whether the image problem occurs in a specific single color or four colors
4 colors
Mono color
Evaluation procedure
Image problem Action Result YES NO Cause Printer, 4 colors Printer, single color Next step P.716 P.702
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Lines, bands From [Service Mode], select [Test Mode] o [Halftone Pattern] o [SINGLE] o [HYPER] o [Gradation] o [CoMoYoK] o [Density 64], and produce a test print. Is image problem evident in each of all four colors?
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22.3 Solution
NOTE Typical faulty image samples shown in the following are all printed with A3 setting. 22.3.1 Scanner system: white lines, white bands, colored lines and colored bands in sub scan direction
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Wipe the surface clean with a soft cloth. Wipe the surface clean with a soft cloth. Clean. Clean.
Clean. Readjust.
YES
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Clean.
Action Change original. Clean. Clean. Wipe the surface clean with a soft cloth. Clean. Clean. Clean. Clean. Readjust.
Mirror, lens, expoMirror is dirty sure lamp, and reflec- Lens is dirty tors Exposure lamp is dirty Reflectors are dirty ADF o Original Stop The adjustment value for [Main Position Scanning Direction] falls within (Service Mode) the specified range. ADF read position The white lines/bands or colored lines/bands occurs when reading the original from ADF. The white lines/bands or colored lines/bands are blurry.
YES
Readjust.
YES
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Scanner system: white lines, white bands, colored lines and colored bands in main scan direction
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B. Troubleshooting procedure
Step 1 2 3 4 Section Original ADF Original glass Check item Original is damaged or dirty. Original pad is dirty. Original glass is dirty. Result YES YES YES NO Action Change original. Clean. Wipe the surface clean with a soft cloth. Readjust.
Machine o Scan The adjustment value for [Image Position: Leading Edge] falls within Area o Image Position: Top the specified range. Edge (Service Mode)
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AA
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B. Troubleshooting procedure
Step 1 2 3 4 Section Original ADF Original glass Check item Original is damaged or dirty. Original pad is dirty. Original glass is dirty. The problem has been eliminated through the checks of steps up to 3. Result YES YES YES NO Action Change original. Clean. Wipe the surface clean with a soft cloth. Change exposure unit. Change CCD unit.
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Field Service Ver. 1.0 Jul. 2009 22.3.4 Scanner system: fog
B. Troubleshooting procedure
Step 1 2 3 4 5 6 7 8 9 10 Basic screen Quality/Density Original glass Shading sheet Section Original ADF Check item Original is damaged or dirty. Original pad is dirty. ADF does not lie flat. Original glass is dirty. Result YES YES YES YES Action Change original. Clean. Change ADF if it is deformed or hinges are broken. Wipe the surface clean with a soft cloth.
Shading sheet is dirty. Wipe the Editado por: Hugo LuisYES soft cloth.surface clean with a Escalante Mirror is dirty. Lens is dirty. Exposure lamp is dirty. Reflectors are dirty. The problem is eliminated when the image is produced in the manual exposure setting. The problem has been eliminated through the checks of steps up to 10. YES YES YES YES NO Clean. Clean. Clean. Clean. Try another exposure level in manual. Change exposure unit. Change CCD unit.
11
NO
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B. Troubleshooting procedure
Step 1 2 3 4 Section Original ADF Original glass 2nd/3rd mirrors carriage Check item Original does not lie flat. ADF does not lie flat. Original glass tilts. Exposure unit is not aligned with the 2nd/3rd mirrors carriage. Result YES YES YES YES Action Change original. Change ADF if it is deformed or hinges are broken. Position original glass correctly. Check original loading position. Perform Focus Positioning of the scanner and 2nd/3rd mirrors carriage and Scanner Position Adjustment. Change exposure unit. Change CCD unit.
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Scanner system: incorrect color image registration, sync shift (lines in main scan direction)
AA
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B. Troubleshooting procedure
Step 1 2 3 4 5 Section Original ADF Scanner rails Drive cables Check item Original does not lie flat. ADF does not lie flat. Foreign matter on rails. Cable kinks or is damaged. Result YES YES YES YES Action Change original. Change ADF if it is deformed or hinges are broken. Clean and apply lubricant. Correct or change.
Exposure unit
Adjust EditadoScanner moves smoothly. Luis NO belt. the scanner motor timing por: Hugo Escalante o Change bushing. o Change scanner motor. o Change scanner relay board.
NO
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B. Troubleshooting procedure
Step 1 Section Original Check item Moire distortions recur even after the orientation of original has been changed. Moire distortions recur even after the original mode has been changed. The problem has been eliminated through the checks of steps up to 2. Result NO Action Change the original mode (select one other than that resulted in moire). Select Text Mode or Photo Mode. Change the zoom ratio.
YES
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Field Service Ver. 1.0 Jul. 2009 22.3.8 Scanner system: skewed image
AA
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B. Troubleshooting procedure
Step 1 2 Section Original Original glass Check item Original is skew. Original glass is in positive contact with the flat spring without being tilt. Exposure unit is not properly aligned with 2nd/3rd mirrors carriage. Result YES NO Action Reposition original. Reinstall the glass. Check the original loading position. Perform Focus Positioning of the scanner and 2nd/3rd mirrors carriage and Scanner Position Adjustment. Change exposure unit. Change CCD unit.
YES
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B. Troubleshooting procedure
Step 1 2 Section Installation 2nd/3rd mirrors carriage Check item Machine is installed on a level surface. Exposure unit is not properly aligned with 2nd/3rd mirrors carriage. The problem has been eliminated through the checks of steps up to 2. Result NO Reinstall. Action
YES Perform Focus positioning of the scanner and 2nd/3rd mirrors carriage and Scanner Position Adjustment. NO Change exposure unit. Change CCD unit.
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B. Troubleshooting procedure
Step 1 2 3 4 5 6 7 Section Original glass Shading sheet Mirror, lens, exposure lamp, and reflectors Check item Original Glass is dirty. Shading sheet is dirty. Mirror is dirty. Lens is dirty. Result YES YES YES YES Action Wipe the surface clean with a soft cloth. Wipe the surface clean with a soft cloth. Clean. Clean.
is dirty. YES Clean. EditadoExposure lampdirty. por:areHugo LuisYES Clean. Escalante Reflectors The problem has been eliminated through the checks of steps up to 6. NO Clean exposure lamp. o Change exposure unit. o Change CCD unit.
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AA
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B. Troubleshooting procedure
Step 1 Section Auto Color Level Adjustment [User Setting] Check item The problem persists even after the ACS determination level adjust function has been changed. Result Action
YES Change the original loading direction. Make manual settings according to the type of original. (If the original contains a colored area in one of its corners, the machine may fail to properly detect the colored area.)
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Field Service Ver. 1.0 Jul. 2009 22.3.12 Scanner system: blank copy, black copy
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B. Troubleshooting procedure
Step 1 Section Check item Result NO Reconnect. Action
Cable connecting Connector is connected properly scanner and with no pins bent. printer CCD Unit Test Mode [Service Mode] MFP board (MFPB) Connectors of the CCD unit are connected properly. The problem is eliminated as checked with the image on a test pattern produced.
2 3
NO NO
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AA
Result NO Reconnect.
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B. Troubleshooting procedure
Step 1 Section Check item Action
Cable connecting Connector is connected properly scanner and with no pins bent. printer MFP board (MFPB) MFP board (MFPB) Connectors on the MFP board are connected properly. Data on previous page is mixed with data on current page.
2 3 4
NO NO
Test Mode [Service Mode] MFP board (MFPB) Printer control board (PRCB) PH relay board (PHREYB)
Editadoproblem is eliminated as Luis Escalantecable. NO Change I/F connection The por: Hugo
checked with the image on a test pattern produced. The problem is eliminated after the interface connection cable has been changed. Check the connection of connectors, harness, and flat cables between PRCB and PHREYB, and correct if necessary. NO Change MFP board.
NO
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Field Service Ver. 1.0 Jul. 2009 22.3.14 Scanner system: uneven density
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B. Troubleshooting procedure
Step 1 2 Section ADF read position 2nd/3rd mirrors carriage Check item The uneven density occurs when reading the original from ADF. Exposure unit is not properly aligned with 2nd/3rd mirrors carriage. Scanner motor turns smoothly. Result YES YES Readjust. Perform Focus positioning of the scanner and 2nd/3rd mirrors carriage and Scanner Position Adjustment. Change belt. Change scanner motor. Change exposure unit. Change CCD unit. Action
3 4
Scanner motor
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Printer monocolor: white lines, white bands, colored lines and colored bands in sub scan direction
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B. Troubleshooting procedure
Step 1 2 Section Check item Result YES YES Action Clean the electrostatic charger wire. Select [Service Mode] o [Machine] o [Thick Paper Mode] and set [Image Quality]. Change drum unit. Clean. Clean contact terminals.
Image check A white line or black line in sub scan direction is sharp. When printing thick paper, black lines appear. Drum unit/ developing unit The surface of the PC drum is scratched. Dirty on the outside. Contact terminals make good connection between each drum unit and machine. Developing bias contact terminal makes good connection. PH unit The surface of the PH window is dirty. The problem has been eliminated through the checks of steps up to 7.
3 4 5
6 7
NO YES NO
Clean contact terminal and check terminal position. Clean with cleaning jig. Change developing unit. o Change image transfer belt unit. o Change PH unit.
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Printer monocolor: white lines, white bands, colored lines and colored bands in main scan direction
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B. Troubleshooting procedure
Step 1 2 3 4 Section Check item Result NO YES YES Action Clean the electrostatic charger wire. Change drum unit. Clean.
Image check A white line or black line in main scan direction is sharp. Drum unit/ developing unit The surface of the PC drum is scratched. Dirty on the outside.
Contact terminals make good conNO Editado por: each drum unit Luis Clean contact terminals. Escalante nection between Hugo and machine. Developing bias contact terminal makes good connection. PH unit The surface of the PH window is dirty. The problem has been eliminated through the checks of steps up to 6. NO YES NO Clean contact terminal and check terminal position. Clean with cleaning jig. Change developing unit. o Change image transfer belt unit. o Change PH unit.
5 6 7
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B. Troubleshooting procedure
Step 1 Section High image density original Check item Uneven density in sub scan direction occurs at a pitch of 40 mm to 50 mm when a multi-copy cycle is run using an original with high image density (50% or more). The surface of the PC drum is scratched. Result YES Action Feed 10 to 20 blank sheets of paper with no originals placed, as the developing unit fails to keep up with a high demand for toner. Change drum unit.
2 3 4 5 6 7
YES
Dirty on the outside. YES Escalante Editado por: Hugo Luis Clean. The surface of the PH window is dirty. Image transfer roller is installed properly. Image transfer roller is dirty or scratched. YES NO YES YES NO Clean with cleaning jig. Reinstall. Change transfer roller unit. Change transfer belt unit. Change developing unit. o Change PH unit. o Change High voltage unit. o Printer control board.
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Is abnormality found in the cam gear? The problem has been eliminated through the checks of steps up to 7.
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B. Troubleshooting procedure
Step 1 2 3 4 PH unit Transfer roller Section Drum unit/ developing unit Check item The surface of the PC drum is scratched. Dirty on the outside. The surface of the PH window is dirty. Check that the spring does not come off during the pressure operation of the transfer roller. Result YES YES YES NO Action Change drum unit. Clean. Clean with cleaning jig. Correct. Change transfer roller unit. Check and correct contacts. Change image transfer belt unit. Change developing unit. o Change PH unit. o Change high voltage unit.
5 6 7
Transfer belt unit Transfer belt unit makes positive contact with plates on rails.
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22. IMAGE QUALITY PROBLEM 22.3.19 Printer monocolor: low image density
B. Troubleshooting procedure
Step 1 Section Warning display Check item The maintenance call mark is displayed on the panel. Check data for Vg and Vdc. Color Vdc: around 400 V Vg : around 500 V Black Vdc: around 400 V Vg : around 500 V Result YES Action Take action according to the warning code shown on the state confirm screen. Go to next step.
3 4
Editado por: Hugo Luis Escalante Check TCR data. NO Go to next step.
(specified rang: 6 to 8 %) IDC output value is around 4.3 V. NO Clean IDC sensor and execute the image stabilization. Check image transfer belt for damage and correct as necessary. Go to step 10. Go to step 14. Go to step 10. Go to step 14. Go to step 10. Clean with cleaning jig. Check and correct contacts. Change image transfer belt unit. Reconnect. Change gear.
TROUBLESHOOTING
6 7 8 9 10 11 12 13 14
Low TCR and low Vg and Vdc Low TCR and high Vg and Vdc TCR falling within specified range and low Vg and Vdc TCR falling within specified range and high Vg and Vdc The situations other than the abovementioned.
The surface of the PH window is dirty. Transfer belt unit makes positive contact with plates on rails. Is abnormality found in the cam gear?
Hopper unit
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Image Process Toner is properly supplied when Adjustment o TCR toner supply is run. TCR Toner Supply (Service Mode) Image Process Adjustment oGradation Adjust (Service Mode) Image Process Adjustment o D Max Density (Service Mode) Image Process Adjustment o Stabilizer o Initialize + Image Stabilization (Service Mode) Conv. Value falls within the specified range as checked through gradation adjust. Dark: 0 100 Highlight: 0 60 The problem has been eliminated through the adjust of D Max.
16
17
NO
Go to next step.
18
After the Initialize + Image Stabilization sequence has been completed, run gradation adjust.
NO
Go to next step.
19
The problem has been eliminated through the checks of steps up to 19.
NO
Change drum unit. oChange developing unit. o Change printer control board oChange PH unit. oChange high voltage unit.
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B. Troubleshooting procedure
Step 1 Section Warning display Check item The maintenance call mark is displayed on the panel. Original type and screen pattern are selected properly. The surface of the PH window is dirty. Result YES Action Take action according to the warning code shown on the state confirm screen. Change screen pattern. Clean with cleaning jig.
2 3 4
Photo/density PH unit
NO YES
State Confirma- IDC output value is around 4.3 V. tion o Level History 1 (Service Mode) Image Process Adjustment oGradation Adjust (Service Mode) Image Process Adjustment o D Max Density (Service Mode)
TROUBLESHOOTING
NO
Go to next step.
Image Process After the Initialize + Image StabilizaAdjustment tion sequence has been completed, o Stabilizer o run gradation adjust; Initialize + Image Stabilization (Service Mode) The problem has been eliminated through the checks of steps up to 8.
NO
Go to next step.
NO
Change drum unit. o Change printer control board o Change PH unit. o Change high voltage unit.
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Field Service Ver. 1.0 Jul. 2009 22.3.21 Printer monocolor: foggy background
B. Troubleshooting procedure
Step 1 Section Warning display Check item The maintenance call mark is displayed on the panel. Check data for Vg and Vdc. Color Vdc: around 400 V Vg : around 500 V Black Vdc: around 400 V Vg : around 500 V (specified rang: 6 to 8 %) IDC output value is around 4.3 V. NO Clean IDC sensor and execute the image stabilization. Check image transfer belt for damage and correct as necessary. Go to step 10. Go to step 12. Go to step 10. Go to step 12. Go to step 10. Clean. Clean with cleaning jig. Go to next step. Result YES Action Take action according to the warning code shown on the state confirm screen. Go to next step.
NO
3 4
5 6 7 8 9 10 11 12
TCR falling within specified range and low Vg and Vdc TCR falling within specified range and high Vg and Vdc The situations other than the abovementioned. Imaging unit PH unit Image Process Adjustment o Background Voltage Margin (Service Mode) Dirty on the outside. The surface of the PH window is dirty. The problem is eliminated after background voltage margin has been adjusted.
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Level history data Low TCR and low Vg and Vdc check results Low TCR and high Vg and Vdc
YES
14
Image Process The problem has been eliminated Adjustment through the adjust of D Max. o D Max Density (Service Mode) Image Process Adjustment o Stabilizer o Initialize + Image Stabilization (Service Mode) Printer control board (PRCB) PH relay board (PHREYB) After the Initialize + Image Stabilization sequence has been completed, run gradation adjust.
NO
Go to next step.
15
NO
Go to next step.
16
Check the connection of connectors, harness, and flat cables between PRCB and PHREYB, and correct if necessary. The problem has been eliminated through the checks of steps up to 16.
NO
17
NO
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Field Service Ver. 1.0 Jul. 2009 22.3.22 Printer monocolor: void areas, white spots
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B. Troubleshooting procedure
Step 1 2 Section Image Check Check item There are void areas at the front side or high density section. There is void area at the rear side section. Drum unit Toner cartridge Installation environment The surface of the PC drum is scratched. the toner cartridge. 5 Is the atmospheric pressure at the installation site low? YES Make the following adjustment: [Service Mode] o [Image Process Adjustment] o [Dev. Bias Choice]. Result YES YES See P.706 Perform [Transfer Adjust] of [Image Process Adjustment] under Service Mode. Change drum unit. Action
3 4
YES
Editado por: Hugo LuisYES Remove foreign matter. Escalante Foreign matter or caked toner in
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AA
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B. Troubleshooting procedure
Step 1 2 3 Section Drum unit/ developing unit Check item Developing bias contact terminal makes good connection. The surface of the PC drum is scratched. Dirty on the outside. Result NO YES YES Action Clean contact terminal and check terminal position. Change drum unit. Clean.
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Field Service Ver. 1.0 Jul. 2009 22.3.24 Printer monocolor: blurred image
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B. Troubleshooting procedure
Step 1 2 3 Section PH unit Drum unit Check item The surface of the PH window is dirty. Dirty on the outside. The problem has been eliminated through the checks of steps up to 2. Result YES YES NO Action Clean with cleaning jig. Clean. Change imaging unit. o Change PH unit.
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22. IMAGE QUALITY PROBLEM 22.3.25 Printer monocolor: blank copy, black copy
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B. Troubleshooting procedure
Step 1 2 Section Image check Drum unit Check item A blank copy occurs. Coupling of drum unit drive mechanism is installed properly. The PC drum charge corona voltage contact or PC drum ground contact of the imaging unit is connected properly. Result YES NO Action Check PH unit connector for proper connection. Check and correct drive transmitting coupling. Change drum unit. Check, clean, or correct the contact.
NO
Change high voltage unit. o Change printer control board o Change PH unit.
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Field Service Ver. 1.0 Jul. 2009 22.3.26 Printer monocolor: uneven image
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B. Troubleshooting procedure
Step 1 2 3 Section Toner cartridge PH unit Toner cartridge Check item The toner cartridge of every color is surely installed. The PH unit is surely installed. There is any stain or breakage on the drive section of the toner cartridge. Result NO NO YES Re-install it. Re-install it. Clean/replace the toner cartridge. Action
4 5
Drum unit
EditadoThere is anythe PCdamage Luis Escalante por: stain, drum. or YES Replace the drum unit. abrasion on Hugo
There is any stain, damage, deformation or abrasion on the transfer roller. There is any stain, damage, deformation or abrasion on the roller and drive section of the fusing unit. The problem has been eliminated through the check of step 6. YES Replace the transfer roller. YES Replace the fusing unit.
Transfer roller
Fusing unit
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Service Manual
715
TROUBLESHOOTING
NO
Printer 4-color: white lines, white bands, colored lines and colored bands in sub scan direction
A02EF4C507DA
B. Troubleshooting procedure
Step 1 2 3 Section Image check Check item A white line or colored line in sub scan direction. Result Action
YES Clean the comb electrode. YES Clean with specified solvent. (See Maintenance.) YES Clean dirty belt with a soft cloth. Change transfer belt unit if belt is damaged.
Transfer belt unit Fingerprints, oil, or other foreign matter is evident on the transfer belt. Transfer belt is dirty or scratched.
4 5 6 7
YES Change transfer belt unit. YES Change transfer roller unit. YES Remove foreign matter. YES Clean or change. YES Clean. Change fusing unit. YES Clean. NO Change printer control board
TROUBLESHOOTING
8 9 10
716
Service Manual
Y111230-2
Printer 4-color: white lines, white bands, colored lines and colored bands in main scan direction
A02EF4C508DA
B. Troubleshooting procedure
Step 1 Section Check item Result YES Action Clean with specified solvent. (See Maintenance.) Clean dirty belt with a soft cloth. Change transfer belt unit if belt is damaged.
Transfer belt unit Fingerprints, oil, or other foreign matter is evident on the transfer belt. Transfer belt is dirty or scratched.
YES
3 4 5 6 7 8 9
Cleaning brush is not effective in YES Clean cleaning brush. Editado por: Hugo Luis Escalante removing toner completely. Transfer roller unit Paper path Transfer roller is dirty or scratched. There is foreign matter on paper path. Image transfer paper separator fingers are damaged or dirty. Fusing unit Fusing entrance guide plate is dirty or damaged. Fusing paper separator fingers are dirty. Neutralizing brush The resistance values between the neutralizing brush and the ground terminal is not f. The problem has been eliminated through the checks of steps up to 9. YES YES YES YES YES NO
Clean. Check the contact. Change neutralizing brush. Change printer control board
10
NO
Y111230-2
Service Manual
717
TROUBLESHOOTING
A02EF4C526DA
B. Troubleshooting procedure
Step 1 Section Check item Result YES Action Clean it with the tender cloth or paper which is dusted with the toner. Clean dirty belt with a soft cloth. Change transfer belt unit if belt is damaged. Clean.
Transfer belt unit Fingerprints, oil, or other foreign matter is evident on the transfer belt. Transfer belt is dirty or scratched.
YES
3 4 5 6
Editado transfer roller is installed Luis Reinstall. Escalante Image por: Hugo NO
Terminal is dirty. properly. Image transfer roller is dirty or scratched. The problem has been eliminated through the checks of steps up to 5. YES NO Change transfer roller unit. Change transfer belt unit. YES
TROUBLESHOOTING
718
Service Manual
Y111230-2
A02EF4C521DA
B. Troubleshooting procedure
Step 1 Section Check item Result YES Action Clean it with the tender cloth or paper which is dusted with the toner. Clean dirty belt with a soft cloth. Change transfer belt unit if belt is damaged. Clean.
Transfer belt unit Fingerprints, oil, or other foreign matter is evident on the transfer belt. Transfer belt is dirty or scratched.
YES
3 4 5 6
Editado por: Hugo LuisNO Reinstall. Escalante Image transfer roller is installed
Terminal is dirty. properly. Image transfer roller is dirty or scratched. The problem has been eliminated through the checks of steps up to 5. YES NO Change transfer roller unit. Change transfer belt unit. o Change high voltage unit. YES
Y111230-2
Service Manual
719
TROUBLESHOOTING
22. IMAGE QUALITY PROBLEM 22.3.31 Printer 4-color: low image density
B. Troubleshooting procedure
Step 1 2 3 4 Section Paper Check item Paper is damp. Result YES YES NO NO Action Change paper to one just unwrapped from its package. Clean. Reinstall. Correct or change.
Transfer belt unit Terminal is dirty. Transfer roller unit Transfer roller is installed properly. Charge neutralizing needle is not separated and ground terminal is connected properly.
5 6
IDC sensor
Editado por: Hugo Luis Escalanteexecute Sensor is dirty. YES Clean IDC sensor and
the image stabilization. Conv. Value falls within the specified range as checked through gradation adjust. Dark: 0 100 Highlight: 0 60 YES Go to step 9.
TROUBLESHOOTING
Image Process The problem has been eliminated Adjustment through the adjust of D Max o D Max Density Density. (Service Mode) Image Process Adjustment o Stabilizer o Reset + Stabilizer (Service Mode) After the Initialize + Image Stabilization sequence has been completed, run gradation adjust.
NO
Go to next step.
NO
Go to next step.
NO
Change image transfer belt unit. o Change printer control board o Change high voltage unit.
720
Service Manual
Y111230-2
Field Service Ver. 1.0 Jul. 2009 22.3.32 Printer 4-color: poor color reproduction
A02EF4C527DA
B. Troubleshooting procedure
Step 1 2 3 4 Section Paper Check item Paper is damp. Result YES YES NO NO Action Change paper to one just unwrapped from its package. Clean. Reinstall. Correct or change.
Transfer belt unit Terminal is dirty. Transfer roller unit Transfer roller is installed properly. Charge neutralizing needle is not separated and ground terminal is connected properly.
5 6
IDC sensor
Editado por: Hugo LuisYES Clean IDC sensor and execute Escalante Sensor is dirty.
the image stabilization. Conv. Value falls within the specified range as checked through gradation adjust. Dark: 0 100 Highlight: 0 60 YES Go to step 9.
After the Reset + Stabilizer sequence has been completed, run gradation adjust.
NO
Go to next step.
NO
Change transfer belt unit. o Change printer control board o Change high voltage unit.
Y111230-2
Service Manual
721
TROUBLESHOOTING
Image Process The problem has been eliminated Adjustment through the adjust of D Max DenoD Max Density sity. (Service Mode)
NO
Go to next step.
AA
A02EF4C512DA
B. Troubleshooting procedure
Step 1 Section Check item Result YES Action Take action according to the warning code shown on the state confirm screen. Turn off the main power switch and turn it on again more than 10 seconds after. Clean it with the tender cloth or paper which is dusted with the toner. Clean dirty belt with a soft cloth. Change transfer belt unit if belt is damaged. Clean. Change drum unit. Reinstall. Change transfer roller unit. Readjust fusing transport speed.
Warning display The maintenance call mark is displayed on the panel. Machine condition Transfer belt unit Vibration is given to the machine after main power switch has been turned ON. Fingerprints, oil, or other foreign matter is evident on the transfer belt.
YES
TROUBLESHOOTING
The surface of the PC drum is scratched. Transfer roller is installed properly. Transfer roller is dirty or scratched.
7 8 9
Machine Brush effect or blurred image o Fusing Trans- occurs. port Speed (Service Mode) Machine Check the specific color in which o Color regis- color shift occurs. tration Adjustment (Service Mode) Skew correction Skew correction motor/C, M, Y motor functions correctly. PH relay board REYB/PH ICP2, 3, 4 conduction check
10
YES
Perform Color registration Adjustment. If color shift is not corrected even with a correction of 1 dot, go to next step. Change skew correction motor. Change PH relay board. Change PH unit.
11 12
NO NO
722
Service Manual
Y111230-2
Y111230-2
Service Manual
723
TROUBLESHOOTING
22. IMAGE QUALITY PROBLEM 22.3.34 Printer 4-color: void areas, white spots
A02EF4C523DA
B. Troubleshooting procedure
Step 1 2 Section Image check Check item There are void areas at the front side or high density section. There are void areas in the trailing edge. Transfer belt unit Fingerprints, oil, or other foreign matter is evident on the transfer belt. Result YES See P.721 YES Perform [Transfer Adjust] of [Image Process Adjustment] under Service Mode. YES Clean it with the tender cloth or paper which is dusted with the toner. YES Clean dirty belt with a soft cloth. Change transfer belt unit if belt is damaged. YES Change 2nd image transfer roller unit. NO Correct or change. Action
5 6
TROUBLESHOOTING
7 8 9
Paper path
There is foreign matter on paper path. Pre-image transfer guide plate is damaged or dirty. The problem has been eliminated through the checks of steps up to 8.
YES Remove foreign matter. YES Clean or change. NO Change transfer belt unit.
724
Service Manual
Y111230-2
Field Service Ver. 1.0 Jul. 2009 22.3.35 Printer 4-color: colored spots
AA
A02EF4C509DA
B. Troubleshooting procedure
Step 1 2 Section Drum unit Check item The surface of the PC drum is scratched. Result YES YES Action Change drum unit. Clean it with the tender cloth or paper which is dusted with the toner. Clean dirty belt with a soft cloth. Change transfer belt unit if belt is damaged. Change transfer roller unit. Remove foreign matter. Change fusing unit. Change transfer belt unit.
Transfer belt unit Fingerprints, oil, or other foreign matter is evident on the image transfer belt. Transfer belt is dirty or scratched.
YES
Y111230-2
Service Manual
725
TROUBLESHOOTING
CF CF CF
A02EF4C528DA
B. Troubleshooting procedure
Step 1 2 Section Paper Machineo Fusing Temperature (Service Mode) Check item Paper type does not match. Changing fusing temperature eliminates the problem of poor fusing performance and offset. The problem has been eliminated through the checks of steps up to 2. Result YES YES Action Change the setting. Readjust fusing temperature.
NO
TROUBLESHOOTING
726
Service Manual
Y111230-2
Field Service Ver. 1.0 Jul. 2009 22.3.37 Printer 4-color: brush effect, blurred image
A02EF4C529DA
B. Troubleshooting procedure
Step 1 2 3 4 5 6 Fusing unit Section Paper Check item Paper is damp. Paper type does not match. Fusing unit is installed properly. Fusing entrance guide plate is dirty. Fusing belt is dirty or scratched. Result YES YES NO YES YES Action Change paper to one just unwrapped from its package. Change the setting. Reinstall. Clean. Change fusing unit.
Machine Changing fusing speed eliminates o Fusing Trans- the problem of brush effect and port Speed blurred image. (Service Mode)
Y111230-2
Service Manual
727
TROUBLESHOOTING
AA
A02EF4C530DA
B. Troubleshooting procedure
Step 1 2 3 4 5 Section Check item Result YES YES YES YES Action Change transfer roller unit. Remove foreign matter. Clean or change. Change fusing unit.
Transfer roller unit Transfer roller is scratched or dirty. Paper path Fusing unit There is foreign matter on paper path. Fusing entrance guide plate is scratched or dirty. Lower fusing roller is scratched or dirty. matter is evident on the transfer belt.
Editado por: or other foreignLuis Escalante cloth or Hugo YES Clean it with the tender Fingerprints, oil,
paper which is dusted with the toner. NO Change transfer belt unit. o Change high voltage unit. The problem has been eliminated through the checks of steps up to 5.
TROUBLESHOOTING
728
Service Manual
Y111230-2
Field Service Ver. 1.0 Jul. 2009 22.3.39 Printer 4-color: uneven image
A02EF4C525DA
B. Troubleshooting procedure
Step 1 2 3 Section Toner cartridge PH unit Toner cartridge Check item The toner cartridge of every color is surely installed. The PH unit is surely installed. There is any stain or breakage on the drive section of the toner cartridge. Result NO NO YES Re-install it. Re-install it. Clean/replace the toner cartridge. Action
4 5
Drum unit
EditadoThere is anythe PCdamage Luis Escalante por: stain, drum. or YES Replace the drum unit. abrasion on Hugo
YES Replace the transfer roller unit. There is any stain, damage, deformation or abrasion on the roller and drive section of the fusing unit. The problem has been eliminated through the check of step 6. YES Replace the fusing unit.
Transfer roller unit There is any stain, damage, deformation or abrasion on the transfer roller. Fusing unit
Y111230-2
Service Manual
729
TROUBLESHOOTING
NO
23. IC protector
23. IC protector
23.1 Outline
To increase product safety, this MFP has an IC protector (ICP) installed in each board. ICP is a component that protects IC. If the amount of the current supplied to the electrical parts such as motor exceeds the set level, ICP trips to protect IC from over current. The following list contains ICP installed in each board, related devices, and symptoms that occur when ICP trips.
IDC registration sensor shutter IDC sensor failure solenoid Color regist failure
FM6 ICP3 M6
M7
Toner cartridge motor/CK Power supply cooling fan motor Toner supply motor/YM
TROUBLESHOOTING
FM1 ICP4 M8
M9
730
Service Manual
Y111230-2
23. IC protector
Reverse roller pressure/retrac- Turn around pressure welding aliention motor ation trouble Reading roller pressure/retrac- Before reading pressure welding tion motor alienation mechanism
23.2.3
PC-107/PC-207
A. PC Control board
ICP No. ICP1 ICP2 ICP3 ICP5 ICP6 When ICP trips Symbol M122 M123 M121 M120 M124 M125 Target part name Tray3 paper feed motor Tray4 paper feed motor Tray4 vertical transport motor Symptom in each load Paper feed drive malfunction, paper feed JAM Paper feed drive malfunction, paper feed JAM Trouble code and others C-0206 C-0208
Y111230-2
Service Manual
735
TROUBLESHOOTING
23. IC protector
Transfer belt pressure welding alienation Color developing unit de-engagement failure Misfeed at tray 1 feed section Misfeed at tray 2 feed section Misfeed at tray 2 feed section Misfeed at manual bypass feed section Manual feed up/down abnormality Misfeed at tray 3/4 feed section Fusing roller separation failure Color developing unit de-engagement failure Tray 1 feeder up/down abnormality Tray 2 feeder up/down abnormality Misfeed at duplex transport section
Developing clutch/K Paper feed tray 1 paper feed clutch Paper feed tray 2 paper feed clutch Paper feed tray 2 vertical transport clutch Manual paper feed clutch Manual pick-up solenoid Dehumidifier heater Fusing pressure roller retraction motor Color dev. unit engaged motor Paper feed tray 1 lift-up motor Paper feed tray 2 lift-up motor Duplex transport motor
M4 Switchback motor Misfeed at duplex transport section Editado por: Hugo Luis Escalante
Y111230-2
Service Manual
731
TROUBLESHOOTING
23. IC protector
ICP No.
Symbol
Target part name Paper exit sensor Fusing loop detect sensor Color dev. unit engaged position sensor Transfer belt retraction sensor Color PC main sensor Monochrome PC main sensor Color PC sub-sensor Monochrome PC sub-sensor Manual CD size sensor Manual paper empty sensor Manual lift-up position sensor Manual multi FD sensor /1 Manual multi FD sensor /2 Manual multi FD sensor /3 Duplex paper passage sensor Fusing pressure roller retraction sensor Fusing pressure roller home sensor sensor
Symptom in each load No power supply for both CPU and ASIC
ICP11 PS3 PS2 PS37 PS39 PS33 PS34 PS35 PS36 SE2 PS27 PS26 PS28 PS29 PS30 PS40 PS38 PS32 PS25 PS15 PS11 PS24
TROUBLESHOOTING
732
Service Manual
Y111230-2
23. IC protector
ICP No.
PEIB/1 Tray 3 paper empty indicator board PEIB/2 Tray 4 paper empty indicator board RS4 RS5 RS6 RS7 PH REYB ICP12 PH REYB Toner near empty switch/Y Toner near empty switch/M Toner near empty switch/C Toner near empty switch/K PH relay board (to the index board into the PH unit) PH relay board (to the index board into the PH unit) Laser malfunction TCR sensor abnormally high toner/ adjustment failure C4501 C2556/ C255B/ C2554/ C255A/ C2552/C2559/ C2558/C255C C2413/C2412/ C2411/C2414 CC163
ROM contents error (PRT) ICP14 LEDB1 Paper feed tray 1 LED board LEDB2 Paper feed tray 2 LED board PS1 IDCS/ MK IDCS/ YC TEM/ HUM Sensor in front of tim. roller Dispose toner box set sensor Waste toner full sensor IDC registration sensor/MK IDC registration sensor/YC Temperature/humidity sensor No change (Panel display 0q C 10% Risk of image failure) No light up of tray 1 LED No light up of tray 2 LED Misfeed at vertical transport section Waste toner box set is continuously detected Waste toner full is continuously detected IDC sensor failure
CC163 P5/P28
Y111230-2
Service Manual
733
TROUBLESHOOTING
23. IC protector
ICP No.
Symbol
Target part name Paper feed tray 1 paper feed sensor Paper feed tray 2 paper feed sensor Paper feed tray 2 vertical transport sensor
Symptom in each load Misfeed at tray 1 feed section Misfeed at tray 2 feed section Misfeed at tray 2 feed section
B. PH relay board
ICP No. ICP1 ICP2 ICP3 ICP4 When ICP trips Symbol M14 M15 M16 M17 Target part name Polygon motor Skew correction motor/Y Skew correction motor/M Skew correction motor/C Symptom in each load Polygon motor rotation trouble No function of skew correction regist failure No function of skew correction regist failure No function of skew correction regist failure Trouble code and others C4101
23.2.2
DF-617
A. DF control board
ICP No. F8 F6
TROUBLESHOOTING
F7
SD3 FM1
F10
F9
F11
PS20
734
Service Manual
Y111230-2
A. PC Control board
ICP No. ICP1 ICP2 ICP3 When ICP trips Symbol M1 M2 M3 Target part name Paper feed motor Vertical transport motor Division board position motor Symptom in each load Paper feed drive malfunction, paper feed JAM Paper feed drive malfunction, paper feed JAM Paper feed drive malfunction, Division board position motor malfunction Paper feed drive malfunction, Shift motor malfunction Paper feed drive malfunction, Elevator motor malfunction Unable to be detected Trouble code and others C-0213
M4 M5
23.2.5
JS-505
A. JS control board
ICP No. F1 F2 F3 F4 When ICP trips Symbol CL1
Editado por: Hugo to supply 24V to FN and MFP C-1004 Luis Escalante FN main power switch Unable
Symptom in each load unable to detect FN DC to DC converter input section 24 V line Roller pressure/retraction clutch Unable to produce DC5V in FN and MFP unable to detect FN Exit roller pressure/ retraction malfunction Continuous tray 1 full detection Continuous tray 2 full detection Shift motor drive failure Transport section JAM C-1004
C-11A1
TROUBLESHOOTING
T1FDT Lower tray paper full detect B/LED board/PR T2FDT Upper tray paper full detect B/LED board/PR
F6 F7
M2 M1
C-1182
736
Service Manual
Y111230-2
23. IC protector
A. FS control board
ICP No. F1 F3 F4 F5 F6 F7 F8 Symbol M1 M3 M4 M5 When ICP trips Target part name Between connection with MFP and 24V power line 24V to 5V DC to DC converter 5V to 3.3V DC to DC converter Paper passage motor/1 Paper passage motor/2 Conveyance motor Exit motor JAM between MFP and the paper receiving section JAM between RU and the intermediate section JAM between the intermediate and lower path sections JAM or multiple sheets/sets ejection JAM between the accommodation and exit sections. Stapler movement drive failure Symptom in each load No operation (Due to no power supply to CPU, FS connection not detected) Trouble code and others
Stapler movement motor Alignment plate motor Leading edge stopper motor
C-11B0
Alignment plate motor drive malfunc- C-1190 tion Leading edge stopper motor drive malfunction C-1194
Editadomotor Hugo Luis Escalante M16 Tray2 shift por: Shift motor drive failure C-1182
Accommodation paddle solenoid Accommodation section JAM M2 Duplex path switching motor
Duplex path switching motor drive C-11E0 malfunction (Paper may be fed in the mode where this motor does not operate) Upper lower path switching motor drive malfunction (Paper may be fed when no finishing options are selected.) C-11E1
F15
M6
F16
M8
Tray1 path switching motor drive mal- C-11E2 function (Paper may be fed when it is not ejected to the tray 1.) Tray 3 exit roller pressure/ retraction failure (Only when JS is installed) Tray 2 exit roller pressure/ retraction failure C-11A7 C-11A1 C-11A2
Accommodation roller retraction Accommodation roller pressure/ motor retraction failure Punch motor/1
Punch motor drive malfunction (Only C-11C0 during the initial operation or the punch operation in punch mode) Staple drive failure (Paper may be fed when stapling is not selected) Elevate drive malfunction C-11B2 C-1183
F21 F22
M18 M15
Y111230-2
Service Manual
737
TROUBLESHOOTING
23. IC protector
Symbol M12
F25 F26
M15
Elevate motor
C-1183 C-11C0
PS200 Punch cam position sensor PS300 Punch pulse sensor/1 PS100 Punch home sensor/1
F27
Stapler home sensor Stapler self-priming sensor Staple empty sensor Paper passage sensor/1 Paper passage sensor/2 Registration sensor Punch hole full sensor Lower path sensor Tray2 paper detection sensor
F29
JAM
F30
PS9 PS16
JAM
23.2.7
SD-509
A. SD drive board
ICP No. F1
F2
TROUBLESHOOTING
F3 F4 F5 F7 F8 F9
Center staple alignment motor/ Center-staple front adjust drive motor C-1114 F malfunction Center staple alignment motor/ Center-staple rear adjust drive motor C-1150 R malfunction Leading edge stopper motor Center fold plate motor Saddle stapler Leading edge grip solenoid Center-staple lead edge stopper motor malfunction Center-staple knife drive motor malfunction Saddle stapler drive failure Misalignment, misalignment of sheets in a copy set, and misaligned saddle stitch and fold positions Center-stapler drive failure or staple empty indication C-1113 C-1115 C-11B5
F10
C-11B5
738
Service Manual
Y111230-2
23. IC protector
23.2.8
FS-529
A. FS control board
ICP No. R1 CP1 When ICP trips Symbol PS1 PS2 PS3 PS4 PS6 Target part name 24V to 5V DC to DC converter 24V to 3.3V DC to DC converter Paper passage sensor/1 Paper surface detect sensor/1 Paper surface detect sensor/2 Symptom in each load Not functioning Not functioning Trouble code and others
Tray up/down operation sensor Editado por: Hugo Luis Escalante Tray lower limit sensor Paper empty sensor Alignment plate home sensor/F Alignment plate home sensor/R Paper passage sensor/2 Stapler home sensor Pick up roller position sensor Belt position sensor Leading edge stopper home sensor Staple home position sensor Staple self prime sensor Staple empty sensor
Y111230-2
Service Manual
739
TROUBLESHOOTING
23. IC protector
Symbol PS1 PS2 PS3 PS4 PS6 PS7 PS8 PS9 PS10 PS11 PS12 PS13 PS14
Target part name Paper passage sensor/1 Paper surface detect sensor/1 Paper surface detect sensor/2 Tray up/down operation sensor Tray lower limit sensor Paper empty sensor Alignment plate home sensor/F Alignment plate home sensor/R Paper passage sensor/2 Stapler home sensor Pick up roller position sensor Belt position sensor Leading edge stopper home sensor Pick up roller position motor Pick up roller position motor Alignment motor/F Tray up/down motor
CP3
M1
Exit roller pressure/ retraction malfunction Exit roller pressure/ retraction malfunction Alignment plate F drive malfunction Elevate drive malfunction
Editado por: Hugo Luisdrive malfunction C-1190 Alignment motor/R Alignment plate R Escalante
Alignment stopper solenoid Paddle solenoid Paper surface detect solenoid Front door switch Conveyance motor/1 Conveyance motor/2 Stapler movement motor Belt retract solenoid Fan motor Flapper solenoid Stapler motor Leading edge stopper motor drive malfunction Paper exit failure, JAM Elevate drive malfunction "There is an open component." appears. Conveyance JAM Conveyance JAM Stapler movement drive malfunction Belt movement malfunction Fan motor drive malfunction JAM upon duplex printing Staple drive malfunction C-1194 C-1183 C-11B0 C-1181 C-1301 C-11B2
TROUBLESHOOTING
740
Service Manual
Y111230-2