Professional Documents
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CASE STUDY
LEADERSHIP AND CHANGE MANAGEMENT
GROUP MEMBERS
GAYATHRI SHIVARAM ZUBAIR SIDDIQUE MINAY MEHTA TANVI NAIK SNEHA MOITRA SNIGDHA MOITRA SAMEERA SANJAY AKSHAY VASAN
GETTING STARTED: Dhirubhai was born on Dec 28th 1932 to Hirachand Govardhandas Ambani and Jamunaben Ambani. Having done matriculation in in 1949, he left for Aden at the age of 17 His first job fill gas and collect money at Shell petrol station, earning Rs. 300 / month Within a few years he rose to a position of sales manager. Having worked for 8 years there he decided to return to India to start his own business.
BUILDING RELIANCE
On Dec 31, 1958 he retuned to Mumbai and started Reliance Commercial Corporation (RCC) with a borrowed capital of Rs. 15000 RCC mainly involved exporting commodities like ginger, cardamom, turmeric and cashew nut. Using his connections in Aden he exported a wide range of commodities there
BUILDING RELIANCE
How did he switch to textiles? In mid 1960s Govt. of India (GOI) introduced an export promotion scheme The earnings from the export of rayon fabrics could be used for import of nylon fiber This attracted him and he switched from spices to textiles In 1966, he set up spinning mill at Naroda with borrowed funds of Rs.280000 This was registered Reliance Textile Industries as a powerloom unit with paid up capital of Rs.150000
BUILDING RELIANCE
Another program of GOI, HIGH UNIT VALUE SCHEME, gave tremendous boost to the company It allowed import of polyester filament yarn against export of nylon fabrics. RCC benefited most from this scheme and its exports constituted more than 60% of exports under this scheme. There were rumors that this scheme was solely devised for Dhirubhai, but denied all the allegations , saying that he took advantage of the scheme when others kept their eyes shut, and when there was such a large margin of profit they should have taken its advantage
BUILDING RELIANCE
VIMAL THE BRAND The High Unit Value Scheme ended in 1978, so he then focused on domestic market, where Reliance Textiles was not very well known His first priority to create a strong brand image for Vimal under which RTI sold its fabrics in India to win the customers confidence He launched advertising campaigns, and also took steps to develop an efficient distribution system, as he found that existing marketing channels were inadequate.
BUILDING RELIANCE
PROBLEMS Reliance faced a lot of resistance from traditional cloth merchants, in the domestic market Confronted with the situation, Dhirubhai decided to move away from traditional wholesale trade and open his showrooms to tap new markets He appointed several agents from non-textile backgrounds He adopted the concept of company stores from its main competitor, Bombay Dyeing and pursued it on a grand scale
BUILDING RELIANCE
he toured the entire country offering franchises to shareholders. He promised to provide financial and advertising support In search of high volumes he identified a new market segment non-metro urban segment Thus by 1980, Reliance fabrics were available all over India through 20 company owned retail outlets and over 1000 franchised outlets, and over 20000 retail stores
Vertical Integration
It describes a style of ownership and control The degree to which a firm owns its upstream supplies and its downstream buyers determines how vertically integrated it is. These kind of companies are united through a hierarchy and share a common owner. Each member of hierarchy produces different products or service and the products are combined to satisfy a common need. Its is a contrast of horizontal integration One method of avoiding the hold up problem. Monopoly produced through this method is called vertical monopoly. It is more appropriate to call it a cartel
Start of Integration
To setup a polyester filament yarn (PFY) at Patalganga(1981) To make it a world class plant equipped with the best machinery and having best facilities
Technology was sourced from USAs Du Pont De Nemours Dhirubhai had no intentions of making it an equity partner. He thought that since the tech was easy available in the international market there was no need for it. Even though the demand being 6000tpa, he built a 10,000 tpa plant that too with a built in expansion capacity of 15000tpa.
Problem
The govt. took a decision to reserve PFY for small scale weavers.
There was a considerable decline in demand. Cauz of which the bigger mills were compelled to use cotton.
Solution
Dhirubhai announced a buyback scheme.
According to it," Reliance will sell its Recron brand of yarn to powerlooms. These powerlooms would then sell the grey cloth back to the company for finishing and eventual sale under the VIMAL brand name.
Sideways integration
Manufacture of linear alkyl - Detergent manufacturers benzene (LAB) - Plastic processors Thermoplastics like poly vinyl chloride (PVC), high density poly ethylene (HDPE), low density poly ethylene (LDPE)
Petrochemical intermediaries like paraxylene, n-paraffin and mono ethylene glycol (MEG) and ethylene which are the basic raw materials for all petro products and intermediaries. And finally it entered in to production and extraction of oil
Largest refinery-Jamnagar
Commissioned in 1999.
Capacity of 27 million tpa. Single largest investment ever mad at a single location in India
Besides the refinery , the plant included: -India's largest port terminal -fully automated rail-road loading -Product dispatch terminal -3.5 million tank farm -500 MW power plant -12 mgd sea water desalination plant -10 GB IT network connecting 50 servers and 2500 terminals with 200 km long optic fibre cables. This plant accounts for 25% of Indias total refining capacity.
Having understood the psychology of Indian capital markets & mindset of Indian investors he introduced the Equity Culture in India He gave importance to middle class investors and by doing so he involved millions of middle class investors Reliance went public in 1977, and had its first AGM in the same year, it had 58000 investors Its investor base was so large that at times executives had to go to small cities with share certificates and such other correspondence and post them locally
CORPORATE BATTLES
CRITICISMS Dhirubhai was considered to be a manipulator Accused for using more than the usual ways of obtaining licenses, getting quick approvals for public issues and capital goods imports, and for getting policies formulated in favor of Reliance Reliance was known to engage politicians, journalists and others to increase the sphere of influence Some businessmen described Reliance as an out of control monster, a bubble that would burst any moment
CORPORATE BATTLES
ANSWERS TO THEM
Not all analysts agree to all that; they felt Dhirubhai was quick to recognize and exploit opportunities, who believed that business is nothing but a web of relationships and obligations Keeping this in mind he created favorable centers among the most important areas where power vested Bureaucrats, Ruling Politicians, Media His amazing ability to make the best use of the state and its policies was responsible for expansion of Reliance He believed that business was not all about ethics and morality; it was about expansion and success
CORPORATE BATTLES
THE FIGHT (DHIRUBHAI V/S NUSLI WADIA)
Both were known to use their business and political connections to suit their ends During Janata Party rule (1977 1979), Nusli Wadia got permission to build a 60000 tpa (DMT) plant. But before the intent letter was converted into license, Congress came into rule and his license was delayed to 1981 At the same time Dhirubhai obtained license to build a PTA plant. This infuriated Nusli Wadia and marked the beginning of one of the major battles in history of Indian business which lasted for years
CORPORATE BATTLES
THE FIGHT (DHIRUBHAI V/S GOENKA) IN 1980s Ramnath Goenka, proprietor of Indian Express Group tried often to act as a mediator to solve conflict between Nusli and Dhirubhai, but in vain He considered him his son and urged Dhirubhai to end their rivalry; Dhirubhai made promises that were false and continued his fight Goenka felt betrayed and then he started a series of press campaigns and assaults against Dhiru, amidst which he had his first stroke in 1986
CORPORATE BATTLES
Goenka then formulated a fresh assault issuing statement that Reliance had smuggled extra machines in the country which lead to his excess built capacity Result notice from customs, duty and penalty claim of 1.19 billion on Reliance But Dhirubhai retained public confidence and slowly turned tables against Goenka Result nationwide raid against Express group and number of cases filed against it Dhirubhai was victorious
POLITICAL BATTLES
Dhirubhais good relations with the then PM Indira Gandhi, gained him several licenses and permissions But after her assassination in 1984, in Rajiv Gandhi's rule, a series of problems surfaced V. P Singh, finance minister of his cabinet, decided to shift PTA imports from the open general category to the limited permissible list. Since this could be of problem to Reliance, Dhirubhai sniffed the problem and moved very fast. He between may 27th & 29th like Standard Chartered, societe Generale and the State Bank of India to issue letters of credit for almost a years supply of PTA app. 60,000 tonnes and the banks issued LC worth Rs. 1.1 billion
POLITICAL BATTLES
the last LC was opened just a few hours before the govt. announced the changed policy Finance minister, not very happy with this; result 50% import duty on PTA. In 1986 Reliance also thought of converting nonconvertible debentures into convertible ones, but F.m. was against this But once he was transferred to the defence ministry the conversion was permitted and pending licenses were also cleared
POLITICAL BATTLES
October 1986 turned out to be quite favorable for Reliance The debenture conversion was highly beneficial A secret meeting between Dhirubhai and Rajiv Gandhi seemed to trigger of decisions in favor of Reliance Some more pending licenses were cleared, customs levy of Rs.3 per Kg of PTA was abolished, Patalganga complex granted refinery status.
Management Mantras
GROWTH has no limit keep revising your vision LEAP, LOOK, LEAP If you make a plan stick to it & keep updating it GROWTH = LIFE Think BIG, project with clear vision and move ahead with great speed to achieve your goal Each one has an infinite source of energy support them to explore
BUILD It is more productive to COMPETENCIES create competencies around people & process to create value
Management Mantras
BREAK OUT OF YOUR ORBIT BET ON PEOPLE TRUST IS A 5 LETTER WORD FOR SUCCESS Break your hierarchy orbit and rise one level higher Trust is the foundation of growth. Trust is never partial.
Ideas are no ones monopoly. Encourage all to think out of the box Success is a matter of teamwork of employees, shareholders. Never let them down in turn they will not let you down
Management Mantras
Do as much to acquire SHUN PRETENCE knowledge and
DEATH OF AN ICON
ON JLY 6TH 20 02, The Founder of Reliance Mr. Dhirajlal Ambani died after a 13 day battle for survival. This day is still remembered as Black Day in Indian corporate history It is said that all good things come to an end, but not in the case of this revolutionist this fact is proven from one of his famous quotes Dhirubhai will go one day. But Reliance's employees and shareholders will keep it afloat. Reliance is now a concept in which the Ambanis have become irrelevant.
His funeral saw thousands of people attending. Mukesh and Anil Ambani can be seen carrying their fathers body as per tradition
ANALYSIS
THOROUGH DETERMINATION: It is seen in the stage when he decides to go to Aden, having done only his matriculation and even though he came from humble backgrounds. STRONG POSITIVE VISION: When he decides to come back to India in spite of being offered a high post that too in a foreign country, and also takes up the huge challenge to start his own business EXPLORING OPPUTUNITIES: when he makes the best use of govt. schemes to boost his sales
ANALYSIS
IMPORTANCE TO CUSTOMERS: marketing of Vimal CONVERTING PROBLEMS INTO OPPURTUNITIES: when he decides to leave traditional wholesaling and open showrooms OUT OF THE BOX THINKING: when he decides to offer franchises to his shareholders, thus ultimately handing the showrooms in the hands of the owners and keeping the shareholders intact and increasing the goodwill.
CURRENT SITUATION
The Ambani brothers split; and own and manage their separate business entities as of today: -
THE DIVISION
1.
2.
3.
Reliance Energy (Rs.4593 crs.) Power generation. Power distribution. Reliance Infocomm (Rs.5307 crs.) Mobile services. Basic telephony. Reliance Capital (Rs.298 crs.) Non-Banking financial company.
1.
2.
Reliance Industries (Rs.73,184 crs) Oil refineries. Petrochemicals. Oil retailing. Oil Exploitation. IPCL (Rs.9386 crs.) Petrochemicals.
If it is not the biggest its not worthwhile was the motto of the Reliance patriarch late Dhirubhai Ambani His sons Anil and Mukesh seemed to stick to it to the maximum level even in their ownership battle of 99000 crore empire
It is believed that even the spirit of Dhirubhai would not have envisaged a corporate battle like this one
Their father Dhirubhai, who died in 2002, left no clear will for heirs of the family The split was fashioned like a soap opera with new twists and turns unraveling everyday in this sibling rivalry In fact it bettered the reel soap operas in its drama and action A lot of colorful reasons were attributed to the discord, ranging from Anils foray into politics to gossipy ones like the wives not getting along But industry observers say that at the heart of the dispute were the divergent views of the brothers on certain key initiatives
Both in business and family the Ambani brothers moved so far away that it took their mother Kokilaben Ambani and few well wishers to bring them together for an agreement If Dhirubhai who founded Reliance Empire and took it on the path of prosperity, would have been proud of the biggest private sector entity it would have posed as much difficulty for his wife to rip off the seams and divide the joint fabric of the business group
International and domestic media alike played up the events in the Ambani gharana much to the delight of the public and agony of the investors. This whole war episode extended to a period of seven months and finally on June 18 2005 they legally split as per the settlement made by Kokilaben In the longest and fiercest battle of corporate India, the feud between the brothers kept 3 million shareholders waiting for the settlement
In the end the episode can be concluded saying that - what is more important than who got what here is that the three million investors have not been affected
If there is one part of Dhirubhais legacy that the sons are taking forward - it is to keep Reliance in the news and not always for the right reasons
1996 the BSE suspended trading in Reliance because of negligence in duplicate shares and share-switching End of 1990s RIL faced an inquiry by SEBI into allegations of price manipulation & insider trading with regard to the sale of its stake in Larson & Toubro to Grasim Industries 1998 two of Reliance's senior executives have been accused of violating the Official Secrets Act IT IS SAID THAT DHIRUBHAI THRIVED ON CONTROVERSY`
HOW IT STARTED
The fight between the two siblings started becoming public as early as July 2004, at a board meeting Various e-mails and documents circulated within Reliance, conveniently made their way to the media They showed that the board had introduced a supplementary agenda, which sought to redefine the role of managing directors Subsequently, the resolution was passed by the board which gave Mukesh the power to reduce Anil's role in the company
A furious Anil shot off several communiqus to Mukesh and board members questioning them - on why the resolution had not been pre-circulated, a procedure that had to be followed before a resolution was passed On Nov. 18 2004 Mukesh Ambani admitted differences with the younger brother Anil Ambani to a television channel Initially Anil Ambani remained silent for a few days but later admitted differences with his brother From then on, there seemed to be no stopping the brothers and their confidantes
The row between the siblings had its origins in the redefinition of roles of CMD, Vice Chairman and MD in the Reliance Industries board, which raised heckles in the Anil camp Anil claimed that he was kept in dark about most of the decisions of the board Anil raised doubts over the equity pattern of Reliance Infocomm and abstained from voting a buyback resolution tabled in the Reliance Industries board meet Anil was so angry that he told the media that it "is me against the Reliance XI" SEBI kept a close look at RIL scrip as a whole
Claiming that the board has chosen to ignore all my communication Anil leveled a series of charges against Indias largest private sector In January 2005, Anil Ambani resigned from the board of the group company IPCL However, the IPCL board kept his resignation in abeyance Things remained low till March end when news trickled of a possible settlement between the brothers Meanwhile, Reliance Infocomm got embroiled in a controversy with BSNL over illegal routing of international calls The dispute ended with the former having to cough up a huge compensation to BSNL
In April, Anil Ambani refused to ratify the annual report of Reliance Industries Things cooled down in the month of May, as the Finance Minister P Chidambaram hinted at an early settlement between the brothers And finally the brothers smoked the peace pipe on the midnight of June 18 and June 19 as per the settlement letter formulated by their mother Kokilaben Ambani Aided by trusted family friend K V Kamath and valuer Nimesh Kampani, Kokilaben's formula for truce envisaged carving out a separate holding company
Forgotten were the key issues the dispute threw up Nor did the commentator consider it his responsibility to examine the serious charges were and whether the ordinary investors in the group were taken for a ride The ministry of company affairs moved very slowly on the issue The Securities and Exchange Board of India also displayed no desire to take proper action on the many instances of misgovernance in Reliance
And when the brothers have smoked the peace pipe, the few investigations that were launched seem to have been dropped No one got to hear any progress in them Why didnt Company Affairs Minister Prem Chand Gupta not come out with a clear answer on the progress of the investigations? This is not surprising during the war every one wished the brothers patched up to keep alive the legacy of their great father Even Finance Minister P Chidambaram said he was sad to see them fighting and hoped that they would sort out their problems through consultations
There is no problem in ministers wishing the two brothers well But what about their responsibilities? Shouldn't they have taken note of the several instances of violation of the governance norms, cited by the younger Ambani? And why didnt these unresolved governance issues in the country's largest corporate entity not become a subject of heated debate in Parliament? Aren't our members of Parliament interested in the observance of governance norms in Indian companies?
It may not be fair to point fingers only at ministers and parliamentarians, even a few commentators did the same One commentator even complimented the Manmohan Singh govt. for staying out of the issue, and called it its neutrality Should such neutrality be complimented which is nothing but inaction? On the contrary, such neutrality should be criticised for not having taken the necessary action against those found guilty of violating governance norms
The point that seems to have been missed is that the Ambani dispute had given the media and the investing community the first real opportunity to examine and analyse the way India's largest corporate entity was operating over the years. This was a rare opportunity. And several sections of the media grabbed it Every investor had benefited from this. There is now greater transparency in the way Reliance is held and is run. It is a pity that the government did not act on the complaints If it had, we could have expected even more transparency and better governance
MUKESH AMBANI
MUKESH AMBANI
BIRTH AND EDUCATION Mukesh Ambani was born on 19th April 1957 in Aden, Yemen
Began the MBA program at Stanford Business School but dropped out of his first year in order to assist his fathers ongoing efforts to built the Patalganga petrochemical plant
MUKESH AMBANI
EDUCATION A brilliant student, Mukesh holds a Bachelor of Chemical Engineering from the University of Mumbai Department of Chemical Technology (UDCT) He began the MBA program at Stanford Business School, but dropped out of his first year in order to assist his fathers ongoing efforts to built the Patalganga petrochemical plant.
MUKESH AMBANI
CAREER Joined Reliance in 1981 and initiated Reliance's backward integration from textiles into polyester fibers and further into petrochemicals He directed and led the creation of the world's largest grassroots petroleum refinery at Jamnagar, India, with a present capacity of 6,60,000 barrels per day at 10,000 crores
MUKESH AMBANI
CAREER Set up the largest and most complex information and communications technology initiative in the world in the form of Reliance Infocomm Limited He is also steering Reliance's initiatives in a world scale, offshore, deep water oil and gas exploration and production program And also a pan-India petroleum retail network involving 5,800 outlets and a research-led life sciences initiative covering medical, plant and industrial biotechnology
MUKESH AMBANI
ACHIEVEMENTS Conferred 'ET Business Leader of the Year' Award by The Economic Times (India) in the year 2006 Had the distinction and honour of being the co-chair at the World Economic Forum Annual Meeting 2006 in Davos, Switzerland Ranked 42nd among the 'World's Most Respected Business Leaders' and second among the four Indian CEOs featured in a survey conducted by Pricewaterhouse Coopers and published in Financial Times, London, November 2004 Conferred the World Communication Award for the 'Most Influential Person in Telecommunications in 2004' by Total Telecom, October, 2004
MUKESH AMBANI
ACHIEVEMENTS Chosen 'Telecom Man of the Year 2004' by Voice and Data magazine, September, 2004
Ranked 13th in Asia's Power 25 list of 'The Most Powerful People in Business' published by Fortune magazine, August, 2004
Conferred the 'Asia Society Leadership Award' by the Asia Society, Washington D.C., USA, May, 2004 Ranked No.1 for the second consecutive year, in The Power List 2004 published by India Today, March, 2004
ANIL AMBANI
ANIL AMBANI
BIRTH AND EDUCATION Born on June 4, 1959 in Aden, Yemen Did his Bachelors in Science from University of Bombay Masters in Business Administration The Wharton School at the University of Pennsylvania
ANIL AMBANI
CAREER Joined Reliance in 1983 as Co-Chief Executive Officer He pioneered India Inc's forays into overseas capital markets with international public offerings of global depository receipts, convertibles and bonds Starting from 1991, he led Reliance in its efforts to raise, around US$2 billion from overseas financial markets. In January 1997, the 100-year Yankee bond issue was launched under his stewardship
ANIL AMBANI
ACHIEVEMENTS Elected as an independent member Rajya Sabha MP in June 2004. But he resigned voluntarily on March 25, 2006 'CEO of the Year 2004' in the Platts Global Energy Awards Chairman of the Board of Governors of Dhirubhai Ambani Institute of Information and Communication Technology, Gandhi Nagar, Gujarat
ANIL AMBANI
ACHIEVEMENTS 'The Entrepreneur of the Decade Award' by the Bombay Management Association
'Businessman of the Year Award' by leading Business Magazine, Business India in 1997 'MTV Youth Icon of the Year' in September 2003
The Dhirubhai Ambani International School is an elite school in Mumbai built by the RIL, named after the late patriarch of the conglomerate, Dhirubhai Ambani Currently under the chairpersonship of Nita Ambani The school was built in 2003, and is one of the few in India that offer the International Baccalaureate Program
Unlike most school programmes in India that focus on rote learning, schooling is done through projects, drawing, story-telling and role-play. The school has a current strength of 1,000 with a faculty of more than 100 members.
DAIS
Right from the current in your bulbs to the tinker in your telephone to what you eat, wear, cook and entertain upon it all touches either of the Ambani brothers
The country breathes Ambani day-in and day-out in all its chores In the process the Ambani wealth goes on burgeoning many fold though the two take different stances
Furthermore
Fertilizers, oil n gas explorations apart the brothers have spread their tentacles in the media and entertainment industry with and alacrity that is astounding, indeed!!
A SNEAK PEAK
While trilling the trillions and buzzing the billions 24/7 Mukeshbhai still has time to think of himself and his family For them he is building Antilla which is a 27 floor residence
4532 sq. km. house Costing 120 crore 6 floors for parking their 167 cars 4 for open air balcony gardens 2 for spa 3 for maintenance to count a few. Phew!! 4 floors for the family and a HELIPORT at rooftop RDX Explosion safe and can withstand an earthquake measuring 8 on the Richter scale
And thats how the show world is Ambaniised!!!!!! On the face of it is one buy here and one holding there what people dont see is the picture ahead which the brothers are aiming It is the power of x raying that make the brothers one (or shall we say, two) of a kind!!!!!
TO CONCLUDE:
IS THE LEGECY OF THE RELIANCE PATRIARCH DHIRUBHAI RIGHTLY CONTINUED?? Isnt the answer obvious??? His sons have parted ways but it has been to good effect in the final analysis Even Kokilaben settled the issue keeping in mind the proud legacy of her husband which was is, and always will be Karlo Dunia Mutthi Mein
Thus, the legacy indeed continued with a double impact!! Instead of ONE trillionaire company, there are TWO trillionaire Ambani conglomerates
So there you are It is DOUBLE the DUNIA in DOUBLE the MUTTHI