Abir Alzoubi Dubai, UAE 971-5555-12248

abirssalon@yahoo.com

Objective:

Seek the position of Business Manager, Spa Director, Medical Spa, Health Club, Retail, in well established Company and be an asset

Summary of qualification:
Remarkably knowledgeable, creative and skillful Spa Director with great background. Developing the market, overseeing the human resource department. Performing and managing the day-to-day of Spa. Reduce operating costs whilst increasing productivity. Strong ability to direct and build operations from all spa revenue centers. Thorough knowledge of spa retailing operations. Great knowledge of budget control and profit and loss strategies. Exceptional ability to lead by example Uncommon ability to coordinate work activities with other departments. Strong fairness, organized, and strong independent judgment. Remarkably professional with in-depth ability to work with a multi-cultural staff in a multi-tasking environment.

Product and knowledge:

Privately trained by; Sebastian, Paul, L'Oreal, Red Ken, Chi, Matrix, Misotherapy, IPL, Dermalogica, Guinot, Histomer, LA Cure, Aveda Nioxin, Sassoon, Wella, O.P.I. Highly motivated, to sell services and retail products, Beauty trainer. Operational management Marketing & PR Health & Safety management Competitor analysis People management Business administration Customer service.

Areas of expertise:

Work Experience:
2010 - Present

Chain of Spa & Salon

(Landmark Group)

Dubai, UAE

Business Manager
Responsible for meeting sales goals and overall quality of service. Conduct sales and marketing calls to book meetings with potential clients. Send follow-up marketing materials and make follow-up monthly calls to establish relationships. Perform client presentations articulating the value proposition of product, solution, and service offerings. Coordinate efforts to improve the customer experience at the point of sale. Manage product sales growth and individual sales effectiveness by reviewing sales activity schedule. Doubled the sales from 2010-2012. Suggested new products and service that increased earnings by 30%. Control ongoing service and product margin analysis to ensure profitability. Implement opportunities for managing operational costs and boosting the bottom line. Develop Spa's Marketing Strategy. Monitor customer satisfaction with surveys, focus groups and comment cards. Develop and deliver credible, competitive, value-plus service to the customer. Guide staff to become caring problem solvers, cooperative, accommodating and fair. Develop a Recruitment Kit for effective recruiting, screening, interviewing and hiring. Develop Value Packed Proposals and maintain internal staff retention programs. Implement ongoing skills training to ensure service standards are being upheld. Develop and monitor Job Descriptions and Staff Goals Planning. Maintain an up to date version of the Spa Procedure Manual and ensure compliance SOP. Design website and menu of services.

2008 - 2010

Spa Manager

Royal Beauty & Spa at Landmark hotel

Amman, Jordan

Implemented training course for new recruits accelerating profitability. Ensured accurate, complete, and timely communication among various employee groups, including spa management team, therapists, spa staff, and company office personnel including services, product revenue and operating costs.. Ensured the highest levels of client satisfaction by managing client requests, anticipating client needs, and client concerns Performed recruiting, hiring, discipline, evaluation, pay-rate adjustment, termination, training and development, and other aspects related to spa personnel. Accurately measured inventory, placing order, controlling shrinkage, and ensuring professional product needed . First investment Rancho Cucamonga, CA

2006-2008

Operation Manager
Identified target companies and key decision makers. Assessed performance by location through audit reports. Expanded sales team from 50 to 500 representatives. Double division revenues for each sales associate. Expanded sales to include mass market accounts. Hold regular staff meetings to keep staff up to date on all aspects of the business operation. Maintained a high profile in the professional and business communities. Skilled in cold calling, consultative selling, negotiating contracts, forming alliances and partnering with others. Built pricing opportunities to encourage repeat sales. Pursued long-term account strategy that maximized profits and assisted in cultivating long-term relationships with the appropriate decision makers. Abir`s La Maison Health Spa Arlington, TX

2003-2006

Spa Director.
Assist with club functions throughout the season. Supervised Health Club attendants. Trained new team members. Oversaw the maintenance and cleanliness of the spa, Gym area and locker rooms. Provided assistance in the operation of fitness equipment. Performed retail sales and the scheduling of appointments as necessary. Provide a variety of esthetic services including Microdermabrasion, IPL, Laser, Electrolyses, chemical peel. Provided assistance in the operation of fitness equipment. Regis Hair Salon Arlington, TX

1991-2003

Master Designer

Received companys highest sales award four years in a row. Award winning, beauty designer. Trained new team members. Hala Amman FM Radio talks show. Bridal shows in Arlington, Texas, weddings and other events.

Project

Key skills and competencies:

Knowledge of QuickBooks (finance software). Managing time, establish priorities and delegating effectively. Able to prepare budgets and cost estimates. In depth experience & understanding of the retail and service channel. Liaising with local authorities and regulatory bodies on business related issues. Experience of setting targets and monitoring performance. Excellent communication skills and ability to present across all media. Can identify key opportunities & efficiencies for greater profitability. Providing the necessary coaching, support & guidance to assist new staff. Top sales prouder privately trained by leading beauty care company representatives, creative, artistic, highly skilled and knowledgeable, hair skin, nail and body. Proficient in Microsoft Word, QuickBooks, Shortcut, Salon biz, Salon Iris. Master of Business Administration in hospitality management USA Bachelor of Business Administrator (Marketing) Clayton University Louis, USA Cosmetology Texas, USA. Ira Malik CEO Hospitality 971 506 401 659 Squib Jamal HR corporate 971 508 548 391

Computer Skills: Education:

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