University of Gujrat

Railway Road Branch Gujrat
INTERNSHIP REPORT ON BANK OF PUNJAB

Railway road branch gujrat (0107)
Internship report submitted to the Faculty of Management & Administrative Sciences in partial fulfillment of the requirements for the Associate Degree Commerce and Accountancy 54
BY
Awais Ali 100323454-051 Associate Degree in Commerce and Accountancy (September 2010 to July 2012)
UNIVERSITY OF GUJRAT
Date of Submission 15-JULY-2012
Name of Program Coordinator _Sir_Yasir_Zaman____ Signature of Program Coordinator_________________
Awais Ali 10032454-051
FMAS
Dedication
I am proudly dedicating my report to my beloved parents for all their love & guidance, which grow me in a shape that I make it up to this point. Moreover, I am dedicating my work to my teacher as well as the internship advisor, who filled me with courage, commitment and awareness to follow the best possible route, by his unmatchable style and by best possible training.
Awais Ali 10032454-051
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Acknowledgment
Praise to the Almighty Allah, the Most Merciful and Magnificent and to his Holy Prophet (Peace Be Upon Him) Who is forever a torch of guidness and knowledge for humanity as A Whole. I feel deep sense of gratitude to Mr. Nadeem Hussain Sandhu Manager of Bank of Punjab Railway Road Gujrat for allowing me to do my internship and also providing me necessary assistance and guidance. I am also thankful to all Head of operation related department. I express my heartiest and sincerest sense of gratitude to respectable person Mr. Syed Tasawwer Haider Shah Assistant Vice President, Manager of Home Reference. Under whose proper guidness, Skilful Suggestions and Construction criticism this work got its present shape. I owe deeply gratitude to my affectionable parents and brothers who supported me morally and inspired me to higher ideas of life. My gratitude to all those friends who provided me assistance in what so ever manner in the preparation of this study.
Awais Ali
Awais Ali 10032454-051
FMAS
Table of Content
Index Description Dedication Acknowledgment Table of Content Executive summary Part-I 1 1.1 1.2. 1.2.1. 1.2.2 1.2.2.1. 1.2.2.2. 1.2.2.3. 1.2.2.4. 1.2.2.5. 1.2.3. 1.2.4. 1.2.4.1. 1.2.4.2. 1.2.4.3. 1.2.4.4. 1.2.5. 1.2.6. 1.2.6.1. 1.2.6.2. 1.2.6.3. 1.3. 1.3.1. 1.3.1.1. 1.3.2.1. 1.3.2. 1.3.2.1. Awais Ali 10032454-051 Body of Report Introduction Overview of the Organization Brief history Nature of Organization Background of study Purpose Scope Objective Methodology Business volume: Product line: Bop bancassurance-marriage plan Munafa hi Munafa BOP Tijarat Account Pahlay Munafa (Deposit scheme) Pest analysis Organization towards Economic Development Contribution of BOP towards economic development Performances (Four Year Branch Performance (2008 to 2011) Mission Statement Organizational Structure Organiztion Hirarcay Chart Hirarcay Chart Outside Organization Hirarcay Chart Inside Organization Number of Employees Duties Of the Employees Page No 2 3 4-6 7 8 8 9 9 10 10 10 11 11 11 12 12 13 17 18 19 21 22 22 23 23 24 24 24 25 26 27-28 FMAS

1.3.3. Main Offices
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28-29 29 29 30 30 31 31 32 32 32 33 33 33 34 34 35 35-41 42 42 43 43 44 46 46-47 47 47 48 48-49 49 50 50 51 51 52 52 FMAS
1.3.4. Introduction of All Department of BOP 1.3.4.1. Cash Department 1.3.4.2. Deposits Department 1.3.4.3. Account Opening Department 1.3.4.4. Remittance Department 1.3.4.5. Bills Department 1.3.4.6. Clearing Department 1.3.4.7. Credit Department 1.3.4.8. Foreign Exchange Department 1.3.4.9. Customer Service Department 1.3.4.10. Operations Department 1.3.5. Comments on the organization structure of BOP PART-II 1.4. Internee work 1.4.1. Brief Introduction of Internee Office Branch 1.4.2. Brief Detail of Supervisor 1.4.3. weekly timetable 1.4.4. Detail Description of Work which is assigned to me during Internship42 Voucher ( closing) Steps to complete voucher closing: Kyc (know your customer) Express money Deposit slip, Crossing cheques, Call deposits, Pay order, Demand draft, Mail transfer(EMT) Detail TT Shifts, Remittance, Voucher, H.O Account, Account, Dormant Account, Check book requisition How to look Check book have been issued by NIFT BBA(Basic Banking Account) Difference in Debit & credit Aftab Exchange Company Cash book, Debit voucher, Credit voucher Verisys Citizen Verification System Requisites for filling in check accurately Bank stamps embossed upon the presentation of check How to prepare a customer deposit slip? Activities performed in remittances and clearing Clearing and Steps in clearing Awais Ali 10032454-051

1.4.5.1. 1.4.5.2. 1.4.5.3. 1.4.5.4. 2. 3. 4. Stamping and signatures Record keeping Western Union NIFT SSC (Specimen Signature Card) Activation Of the SSC Advancing loans and Receiving deposit Summary of learning Skills and qualifications that I have gained by pursuing my internship Responsibilities undertaken by me during the internship period How do the internship will influence my future career plans? How do the internship activities that were carried out are correlated with classroom knowledge? Conclusion of Report: SWOT Analysis Recommendations References of Report
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53 53 55 57 58 59 59 59 60 61 62 62 68 70 21 72
Awais Ali 10032454-051
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Executive Summary
The bank of Punjab established in 1989 and got the scheduled of 1994. It contains 293 branches in all over the country. Government holds majority of shares of BOP.The place of a bank in financial system of an economy can be thought of a heart in living creatures. Just like heart pumps blood streams to every inch of a body, a bank in similar way mobilizes the resources of an economy to their most productive usage. Smooth and efficient working of an economy depends extensively on sound banking infrastructure. Hence a greater understanding of the key functions performed at banks can help in creating auspicious future prospects. This internship report contains an account of the activities performed and experiences and observations recorded while being at one of the branches of BOP from 20-July-2011 to 15-September-2011, namely BOP Railway Road Branch (0107). Special endeavor has been made to outline the basic operations carried out at the most of BOP branches, the kind of milieu provided therein, overall structure of the organization, and the strengths, weaknesses, opportunities, and threats underlying the existing setup of BOP. The report broadly comprises of two main sections. The first portion of the report encompasses detailed introduction and overview of Bank of Punjab, along with details of its structure with a texture of personal comments, contribution that BOP is making in Pakistans economy and the recommendations for the improvement in existing BOP,s infrastructure. In the second portion of the report the details of the activities actually carried out by the internee at BOP 0107 are set out. This section entails the details of activities accomplished in Clearing, Remittances, Customer Service, Cash Department and Operations Department. Then a summary of the entire report is listed at the end of the report. In this section answers have been given regarding the skills and qualifications that were earned as a result of internship course. Further the influence of internship program upon future career selection has been mentioned, along with the comments on the relevancy of material taught at the campus and the actual tasks and responsibilities undertaken during the internship program. The last section of the report implies references and annexure. Here supplementary material for instance vouchers, slips, drafts, and memos etc. that is in use at the branch where internship was accomplished, is included for the guidance of reader is attached.
Awais Ali 10032454-051
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Part-I
1. Body of Report
1.1. Introduction:
Banking play a major role in the country economy. After partition of India and Pakistan British government commission disturb the reserve of India and Pakistan. In 1947 various banks transferred their headquarters to India. Before the partition of Pak-o-Hind various bank was working such Charted Bank, Imperial Bank, Australia Bank Habib Bank and Bank of India. After the Independence of Pakistan the Muslim Commercial Bank, Bank of Bahawalpur, Punjab National Bank and National Bank of Punjab were providing banking facilities to general public. The State Bank of Pakistan isd anugurated by our great leader Muhammad Ali Jinnah.on 1st July 1948. Australia Bank and Habib bank were providing facilities to the Banking sector. After Some period Australia Bank is converted into Allied Bank of Pakistan. State Bank of Pakistan is the Central Bank of Pakistan other are Commercial bank, Investment bank and Specialized Bank. Now-a-days 54 banks are working in Pakistan with a huge number of branches. These Banks provide facilities to the public sector and their customer by providing different packages and Services. Pakistan Banking consists of Private Banking, Public Banking, Islamic Banking and Micro Finance Banking. These banks are doing trade financing, Cooperate financing, lease financing and some other bank are providing banking facilities in terms of ATM Cards, Credit Cards and Online transfer of Money. The banks plays role for economic development. Due to banking system economy is develop because it provides facilities for different people and investors. They provide loan, credit cards, insurance and many more facilities for that reason country economy developed. The banking field is so broader and stable in which so many people get their jobs, which cause in reduce in unemployment in some extent. On the other hand banks provides investment services, investment funds, private banking, custody services, safety services and perform much more other duties which is helpful for the economic development of any country. Awais Ali 10032454-051 FMAS
In Pakistan, agriculture development bank provides loan to the former on low interest rate for promoting the agriculture sector in Pakistan. Pakistan most economy is dependent on the agriculture sector as well as small industries so banks help them in their financial issues.
1.2. Overview of the Organization 1.2.1. Brief History:

The Bank of Punjab established under an act of Punjab Assembly, viz. The Bank of Punjab act, 1989. The bill to this effect passed by government of Punjab in accordance with the provisions of the constitutions on July 26, 1989. The act provided the foundation on which structure of the bank created. The entire responsibilities of policy formulation and management had been place, under the act, with the board of directors. The bank comprises ten directors, out of which the government (three of civil service and three prominent personalities from the Industry, Agriculture, and Commerce etc) appoints six directors. The remaining four directors elected amongst shareholders, the criteria for which already been laid down in the act. (www.bop.com.pk) The Bank of Punjab is established in 16, November 1989 under the act of 1989 of Bank of Punjab the first branch which is opened the main branch Lahore. In 1989 the BOP was mended as non-scheduled bank of Punjab. In the start the deposit of Government in it because it was opened with the help of Government as Bank of Punjab. The Bank of Punjab functions as a scheduled commercial bank, with a network of 272 branches in major business centers throughout the country. It provides a wide range of banking services, including deposit in local currency; client deposit in foreign currency; remittances; and advances to business, trade, industry and agriculture. First Punjab Modaraba (FPM), a wholly owned subsidiary of the bank, was establish in 1994 and is being manage by Punjab Modaraba Services (Pvt.) Ltd. (www.bop.com.pk)
In 1994 the BOP is converted into scheduled bank. It h ave 272 Branches
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CITES Punjab Province Islamabad Quetta Karachi A.J. Kashmir Peshawar Total Branches: NO. OF BRANCHES 252 2 3 5 3 7 272
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1.2.2. Nature of Organization:

The Bank of Punjab provides all types of banking services such as deposits in local currency and foreign currency, remittances, and advances to business, trade, industry and agriculture. The Bank of Punjab plays a vital role in the national economy through mobilization of hitherto untapped local resources, promoting savings and providing funds for investments. The Bank of Punjab offers attractive rates of profit on all deposits, opening of foreign currency accounts and handling of foreign exchange business for example imports, exports and remittances, financing, trade and industry for working capital requirements and money market operations. The lending policy of the Bank of Punjab is not only cautious and constructive but also based on principles of prudent lending with maximum emphasis on security. (www.bop.com.pk)
1.2.2.1.Background of study:
The internship requirement in the Associate degree in Commerce and Accountancy led me to experience an exciting and professional exposure to BOP as an intern.
Awais Ali 10032454-051
FMAS
Railway Road Branch Gujrat 1.2.2.2. Purpose:
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The main purpose of the study in hand is together relevant information to compile internship report on Bank Punjab To observe, analyze and interpret the relevant data competently and in a useful manner. To work practically in an organization. To improve report writing skills.
To develop interpersonal communication. 1.2.2.3. Scope:

As an internee in BOP the main focus of my study research was on general banking procedures in one of the branches of BOP. These operations include remittances, deposits, advances and foreign exchange. Similarly different aspects of overall of BOP are also covered in this report.
1.2.2.4. Objective:
The primary purpose of this study is to fulfillment of the requirements for the degree of Accounting & Commerce which include Finance .For this connection each student of this particular course is required to undertake training in a relevant organization selected by them, for a period of 4-6 weeks. The secondary purpose of this internship is to understand how the theoretical knowledge can be applied to the practical situations and examine an organizations financial issues and identify its opportunities/ problems and also suggest corrective measures. This internship is also very necessary to gain confidence and become aware of the mechanism of an organization. As an internee I want to achieve following objectives during my internship and organization study: To familiarize with a business organization. To familiarize with the different departments in the organization and their functioning. To enable myself to understand how the key business process are carried out in organization. To understand how information is used in an organization for decision making at various levels. I want to develop my skills in the application of theory to practical work situations. To develop my attitude conducive to effective interpersonal relationships. To acquire good work habits and sense of responsibility. Awais Ali 10032454-051 FMAS
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1.2.2.5. Methodology:
The report is based on my two months internship program in BOP. The methodology reported for collection of data is primary as well as secondary data. The biggest source of information is my personal observation while working with staff and having discussion with them. Formally arranged interviews and discussions also helped me in this regards. Primary data: Primary data include, Personal observation and Interviews of The Staff Members Secondary data: Secondary data consist of Manuals, Journals, magazines, Annual Reports and Internet.
1.2.3. Business Volume:
Directors Provisional Government Associated Companies Foreign Shareholders Individual Insurance Companies Leasing Company Charitable Trust Cooperative Societies NIC Units ICP Joint Stock companies Other Total Number of Shares
0 269,686,622 0 37,567,609 62526255 32993540 957701 273911 16011 3205607 9900 19846888 1017132292 528798376
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1.2.4.
Product Line: 1.2.4.1. BOP Bancassurance-Marriage Plan
(Get Your Child Married with Pride)

Your child is the best thing in the world that has ever happened to you; its time to keep the best of you for them .Th e BOP in collabration with EFU Life Assurance Ltd, brings to you BOP-Marriage Plan to carter to your needs as parents who want to save well for their childs marriage,
Unit Accumulation and Investment Fund: Every contribution paid towards the plan is invested in an internal investment fund of EFU life selected by customer. The Conbributions are utilized to buy the customer. The contributions are utilized to buy units of the funds is to maximize capital groeth by investing in a balanced portfolio spread across a wide rang of investment opportunities. The funds are managed by investment experts who adjust the mix of the underlying investment in light of economic conditions and investments opportunities. Fund Selection Option: Under this option the policyholders of the BOP have an option to select a unit fund based on their risk appetite and investment objective at the inception of their policies. The policyholders will have an option unit funds. EFU Managed Growth Fund EFU Guraranteed Growth Fund EFU Aitemad Growth Fund Built-in Wavier of Premium Benefits: In case an individual is unable to follow his/her occuption due to sickness oe accident, the contribution of the plan would be made by EFU Life. Fund Acceleration Premium: This is a regular contribution plan but also gives the flexibility to top-up the savings by depositing surples funds as lump sum contributions, called Fund Accelerations towards the plan so that the required funds are avalible for the childs future marriage expenses. Awais Ali 10032454-051 FMAS

Continous Benefits:
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In the unfortunate event of the death of the life assured during the savings term, the built-in Continuation Benefits ansures that the targeted fund at maturity is achieved. EFU Life will continue to make the contributions towards the plan so that he required funds are avalible for the childs future marriage expenses. Access to savings at all times: The plan provides complete access to the accumulated fund value at all times. After contributions have been paid for two full years, the fund can be withdrawn for its full or partial value with specific conditions. Additional Benefits Riders: To customize the plan according to the needs of individual customers, the following additional benefits riders are avalible which can be attached to the plan. Accidental Death and Disability Benefits Income Benefits Unit Allocation: The proportion of contribution for investment in units varies by policy year and is follows: Policy Year 1 2 3 4 and 5 6 to 10 11 onwards Allocation Percentage 35% 80% 90% 100% 103% 105%
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*The rate of return assumptions mentioned in the above table are before deduction of the fund investment management charges.These charges have been deducated from the rate of return assumptions prior to determining the illustrative Values in the tables.
Policy Year
Cash Value @8% p.a. rate of return *@ 10% p.a. rate of return 89025 252243 499661 871535 1432620 * @12% p.a. rate of return 93614 279690 588351 1096683 1936129
5 10 15 20 25
84630 227599 425362 696171 1069037
Applicable Ages and Terms: The plan is avalible to individuals of 18 years to 60 years of age. The minimum savings term avalible is 10 years while the maximum is 25 years. The savings term has to be selected in such a way that the maximum age of the customer at the end of the savings term is not more than 70 years. Premium Contribution: The minimum annual basic plan premium is Rs.9,000. Monthly premium payment mode is only valid for polices with annual basic plan premium of Rs. 18,000 and above. Premium for the built-in rider shall be charged on the top of basic plan premium. For fund Acceleration Premium Payments Minimum Contribution is Rs. 9,000. Maximum FAP contribution in a year is 5 times the current years annual regular contribution.
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Charges:
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The following charges apply on the plan: Investment Management Charg: 0.125% of the fund value per month Bid/offer spread: 5% of the net regular contribution. Administration Charge: Rs. 50 per month.
Disclaimer: This product is underwritten by EFU Life Assurance Ltd. It is not guaranteed or insured by The Bank of Punjab or its afdiliates and is not The Bank of Punjab Product. EFU Life Assurance Ltd is registered and supervised by Securities and Exchange Commission of Pakistan. The contributions in the plan are invested in any one of the mentioned growth fund as chosen by the policyholder. The cash values have been worked out at rate of return assumptions of 8%,10% and 12% per annum. Depending upon the performance of the underlying investments in the fund, the actual values may be higher or lower than the ones shown in the table. The past performance of fund is not necessarily a guide to future performance. Any forcast made is not necessarily indicative of future or likely performance of the funds and neither EFU Life Assurance Ltd nor The Bank of Punjab will incur any liability for the same. A Personalized illustration of benefits will be provided to you by our sales representative. Please refer to the notes in the illustration for detailed understanding of various terms and Conditions. Services Charges and taxes will be applicable as per the banks Schedule of Charges and taxation laws as stipulated by the relevant authorities. A description of how the contract works is given in the policy provisions and conditions.This product brochure only gives a general outline of the product features and benefits and the figures used above are indicative and for illustration purpose only.
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1.2.4.2. Munafa hi Munafa

[Monthly payment of Profit] The product is available to all types of customers who are eligbleto invest in term deposit as per Banks criteria. The term account can be opened singly or jointly. Term Minimum Expected Profit Payment Expected Deposit Rs. on Monthly basic Profit Rates (WTH to be deducted) P.a.
1month 3 months 6 months 1year 2years
7.00% 8.75% 9.25% 11.15% 11.35%
100,000/100,000/100,000/100,000/100,000/-
Rs.583 Rs.729 Rs.771 Rs.929 Rs.946
* This product is governed under PLS rules i.e. the rates mentioned are provisional and the Bank reserves the right to revise/revisit the profit rates and terms & condition of scheme under profit & Loss sharing system. The rates mentioned are expected and the bank reserves the right to revise/revisit the profit rates and term & conditions of scheme under P&L sharing system. The rates will be reviewed on monthly basis. Main features are as follows: Minimum investment is Rs.100,000/ No Maximum deposit limit. The profit will be paid on monthly basis Withholding Tax and Zakat will be deducted as per law.wherever applicable Please visit our nearest branch for further details and various other attractive investment opportunities. Awais Ali 10032454-051 FMAS
Railway Road Branch Gujrat 1.2.4.3. BOP Tijarat
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Current Account Who can open The product is available for all customers who are eligible to open current as per Banks criteria. INCENTIVE PACKAGE FOR BOP TIJARAT CURRENT ACCOUNT HOLDERS INCENTTIVE Minimum Monthly Average Balance from Rs.50,000&Over Rs.5/-flat+Fed
Inter-city/within-city On line deposit/withdrawal Issuance or ATM/Debit card Renewal of ATM/Debit card Issuance of Cheque Book Issuance of Duplicate A/c Statement Rental Charges for Lockers (small/medium Key deposit for lockers Issuance of PO/DD/MT/TT DD Cancellation Charge Courier Charges Commission on outward Bills for Collection
Free Free Free Free * free- Locker of your choice subject to availity Free Rs.5/-flat+FED Free Free Free-on equal to thrice of last months average balance and above this amount at reduced commission Free
Cheque return Charges for Cheques presented in clearing as collecting banker Call Depsit Receipt
Free
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N.B.
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1. *The rent free locker will be allowed on availability of locker and after maintaining average balance for six months. 2. Bank reserves the right to review the incentive package at any stage. 3. Monthly account maintenance charges will be applicable if account balance falls below Rs.10,000/-
Please visit our nearest branch for futher details and various other attractive investment opportunities.
1.2.4.4. Pahlay Munafa

Deposit scheme (Profit in Advance) PRODUCT The is a fix Deposit product with advance payment of profit and free ATM/Debit card. The deposit can be invested for 3,6,12,15 and18 months . WHO CAN INVEST: The product is available for all type of customers who are eligible to invest in term deposit as per Banks criteria. The term account can be opened singly or jointly. Benevolent/Charitable funds, Trusts, Cooperative Societies, Club etc can also invest. AMOUNT OF DEPOSIT: Minimum investment is Rs.50,000/No maximum deposit limit Awais Ali 10032454-051 FMAS

1.2.4.5. BOP PHALAY MUNAFA DEPOSIT SCHEME (Profit in Advance)
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On an assumed Deposit of Rs.100,000/-
Terms
*Expected profit to be paid in Advance (WHT to be deducted)
03 months 06months 12months 15months 18months
Rs.2,220 Rs.4,600 Rs.10,350 Rs.12,800 Rs.14,00
The rates mentioned are expected and the Bank reserves the to revise/revisit the profit rates and terms & conditions of scheme under P&L sharing system. This product is govered under PLS rules of profit & Loss sharing system .The rates mentioned are expected and Bank reserves the right to review/revise the profit rates and terms & conditions of the scheme. The provisional profit will be paid in advance i.e.at the time of investment after deduction of WHT. Zakat will bededucted as per law, wherever application , PREMATURE ENCASHMENT: In case of per-mature encashment ,corresponding rates application to the period of retention ,then declared by the Bank will be paid, provided deposit is kept for a period not less then 7 days. The differential amount will be recovered from the principal amount. With Holding Tax dedcuted in advance and paid to Tax Authorities shallnot be refunded at the time of pre-mature encashment.However Advance Tax Deduction Certificate will be the customer for claiming refund from the Tax Authorities directly. Awais Ali 10032454-051 FMAS
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please visit our nearest branch for futher details and various other attractive investment opportunities.
1.2.5. PEST ANALYSIS

It is very important that an organization considers its environment before beginning the marketing process. In fact, environmental analysis should be continuous and feed all aspects of planning. The organization's marketing environment is made up of: 1. The internal environment e.g. staff (or internal customers), office technology, wages and finance, etc. 2. The micro-environment e.g. our external customers, agents and distributors, suppliers, our competitors, etc. 3. The macro-environment e.g. Political (and legal) forces, Economic forces, Sociocultural forces, and Technological forces. These are known as PEST factors. Political: Economical: Constraints in mobilization of public savings because of inflation. Staff cost. Operating cost. Bad debts Privatization policy and deregulation. Impact of subsidized credit affecting and NCBs. Employment practices, Unions, Associations. Political Interference and harassment. Incidents of high taxation on banking industry.
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Social & Cultural: Inadequate human resources. Cultural strain to savings. Defaulters lobby. Declining education and work ethics. Inadequate accountability. Adequate empowerment.
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Technological: Inadequate communication infrastructure. Inadequate computer facilities. Inadequate IT training
1.2.6. Organization towards Economic Development
1.2.6.1. Contribution of BOP towards Economic Development
Banks play an indispensible role in the progress and advancement of a nation. The contribution that a bank pays to the furtherance of an economys objectives is inherent in its core function; accepting deposits from the savers in the economy who have ample resources with them in idle state and advancing those deposits in the form of loans to investors who are short of sufficient resources. By performing this function a bank is actually mobilizing the resources in an economy towards their most efficient utilization.
With its present status of a purely Semi Govt. Sector organization BOP can be undoubtedly thought of contributing a lot towards the economic development of pakistan. BOP is performing not only the role of a national bank but it is also acting as an agent to state bank of pakistan in those areas where sbp is not having its branches. SBP is highly dependent in the performance of the due tasks from BOP branches especially in those areas where SBP branches are not operational. This means that BOP can be considered of immense importance in achieving national economic objectives.
As evident from the myriad of schemes, discussed above, BOP is playing an active Awais Ali 10032454-051 FMAS
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role in raising the living standards of the people of pakistan. BOP Tijarat Account, BOP Munafa hi Munafa, BOP kisan dost, cash and gold can be named a few schemes introduced by BOP that depicts its struggle for the betterment of the economy. In addition to this BOP has also contributed a lot in the foreign exchange business particularly in the assistance of promotion of exports to other countries.
1.2.6.2. PERFORMANCES: Performance of the bank of Punjab increases due to high educated staff they know how to refresh the customer mind so this tells others about the branch performance. Branch staff guide them what type of account you have to suit for business and help them in their business problems.
1.2.6.3. FOUR YEAR BRANCH PERFORMANCE (2008 to 2011)
A/C Type
Accts Opened in 2008
Current Accts Saving (PLS) Deposit Procured Current (In Million)
91 89 20
95 80 35
171 122 50
242 142 60
Deposit Procured Saving (In Million) Total No Of Accounts in a Year
40
45
55
40
180
175
293
384
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1.2.6.4. MISSION STATEMENT BOP will aspire to the values that make BOP truly the Bank OF Punjab by: Institutionalizing a merit and performance culture Creating a distinctive brand identity by providing the highest standards of services Adopting the best international management practices Maximizing stakeholders value Discharging our responsibility as a good corporate citizen of Pakistan and in countries where we operate.
1.3. Organizational Structure
1.3.1 Organiztion Hirarcay Chart:

1.3.1.1. Hirarcay Chart Outside Organization:
Chairman
Borad of Directors
Chief Ececutive Officer
Executive Committe
Executive Incharge
Area Manager
Branch Manager
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1.3.1.2. Hirarcay Chart Inside Organization:
Branch Manager
Operation Manager
Forigen Exchange Manager
CD Inchage
Cash Officer
BDO Officer
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1.3.2. Number of Employee:
Employee Name
Nadeem Hussan Sandhu
Designation
Qulification Experiance
Branch Manager
M.A Engliah
2 Year in BOP 17 Year in Banking
Khurram Butt
Operation Manager (Vice President of Attorny)
B-Com
20 year in BOP 35 year in Banking
Syed Tassawer Haider Shah
Forign Exchange Manager (Assistance Vice President)
MSC in Physics and Math
20 year in BOP
Muhammad Abbas
CD Incharge
B-Com
5 Year in BOP
Miss Bureera Kareem
Cash Officer
MSc Economics
1 year in BOP
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Other Staff
Security Guard: Muhammad Akhram Muhammad Raiz Messenger: Muhammad Busharit Busharit Hussain Muhammad Waseem Number of employees In following table category, wise figure of employees of the Bank of Punjab is given: Category Permanent Staff Temporary/on contractual Staff Total Staff Strength Number of Employees 3534 622 4156
(The Bank of Punjab Annual Report 2008)
1.3.2.1. Duties Of the Employees
Nadeem Hussain Sandhu

Verification and attestation of record Flow of information from higher management to lower management. Investor positive Relations Customer Dealing Account Opening Verification and stamp of all aspects in daily work Keep the staff up to grade with effectiveness Use Decesion Making Skills to take corrective decesion in any problem Management techniques to manage the bank work Awais Ali FMAS 10032454-051
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Syed Tassawar Haider Shah

Remittance, Demand Draft, Pay order ,CPR, Issuance payments. O/L,Pensions,Cr,Dr,Cash Entries, Authentications. Issuing of ATM Card Account Opening , Issuance of TDR etc. CQ books issuance. Issuance of Account Statement. Pay forign Currency as Forign Manager Verification and attestation of record e.g Cash book etc.
Muhammad Abbas:
Remmitance Home Remmitance Online Transfer DD Transfer CDR Clearning Incharge
Miss Bureera Kareem:

Cash Handling Recipts of payments Billing Posting Funds Transfer Forign Payment Record Keeping Incharge
Timing
9am_______7pm
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Promotion system
According to my supervisor Sir Nadeem Hussain Sandhu, there is no particular system of promotion in this branch only good relationship with manager can create chances of promotion.
1.3.3. Main Offices:
The Bank of Punjab functions as a scheduled commercial bank, with a network of 272 branches in major business centers throughout the country. It provides a wide range of banking services, including deposit in local currency; client deposit in foreign currency; remittances; and advances to business, trade, industry and agriculture. First Punjab Modaraba (FPM), a wholly owned subsidiary of the bank, was establish in 1994 and is being manage by Punjab Modaraba Services (Pvt.) Ltd. The Bank of Punjab is opened in 1989 and its first branch is situated in Lahore and it is also Main branch of Bank of Punjab. The Bank of Punjab established under an act of Punjab Assembly, viz. The Bank of Punjab Act, 1989. The bill to this effect passed by government of Punjab in accordance with the provisions of the constitutions on July 26, 1989. The act provided the foundation on which structure of the bank created. The entire responsibilities of policy formulation and management had been place, under the act, with the board of directors. The bank comprises ten directors, out of which the government (three of civil service and three prominent personalities from the Industry, Agriculture, and Commerce etc) appoints six directors. The remaining four directors elected amongst shareholders, the criteria for which already been laid down in the act. (www.bop.com.pk)
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1.3.4. Introduction of All Department of BOP:

Overall working of the Bank of Punjab can divided into following departments. In following lines, these departments of the Bank of Punjab discussed in terms of their functions and responsibilities: Cash Department Deposits Department Account Opening Department Remittance Department Bills Department Clearing Department Credit Department Foreign Exchange Department Customer Service Department Operations Department
1.3.4.1. CASH DEPARTMENT Cash department deals all affairs of cash receipt and payments. Activities of cash departments include open cheques and other instruments payments, accepting cash deposits on valid pay-in slips, accepting utility bills, accepting fees/dues of different institutions/departments etc. 1.3.4.2. DEPOSITS DEPARTMENT Deposits department deals in generated deposits for the branch in shape of term deposits on which some percentage of profit is given to depositors depending on amount of deposit and time period of term. Deposits department is also responsible for generation of call deposits receipts (CDRs) for account holders and non-account holders. This department is also responsible for posting of correct profit into customers accounts according to the profit rates negotiated on the time of accepting the deposits. Due to high importance of this department, an experienced bank officer is designated to so that all formalities can be fulfilled. 1.3.4.3. ACCOUNT OPENING DEPARTMENT Account opening department deals in establishing relationship of banker and customer. After account opening a person is called account holder of that bank. Awais Ali 10032454-051 FMAS
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Hence, it can be said that account opening is start of doing banking with any bank. Functions of account opening department include completion of all formalities imposed by the Bank and SBP for different account types of accounts. If someone wants to open an account then one should have to fill in an account opening form. Account opening form is accompanied by a specimen signature card and a cheque book requisition. On the account opening form, in addition to name, the customer has to provide mailing address, telephone number, identity card/passport number, nationality, business profession, etc. The customer has to tell the type of account along with the type of currency. Applicability of Zakat is also marked in account opening form. Credentials of the customer are also got verified from NADRA by putting CNIC number of the customer in online verification system. A specimen signature card is accompanied with the account opening form, which is later used to verify the signatures of the customer. After taking the filled account opening form from the customer along with other required documents, the receiving officer makes an entry in the computer to create a new account for the customer. All information given in the form is recorded into the system-using computer. A verifying officer also authenticates the account opening. Same day a system-generated letter of thanks is sent to the customer on given postal address of customer though register mail or courier service and on delivery confirmation of letter of thanks, account is activated and then chequebook is issued to the customer. 1.3.4.4. REMITTANCE DEPARTMENT Remittance department deals all affairs of generation of different types of banking instruments such as payment order (PO), demand draft (DD), mail transfer (MT) etc. Description of these instruments along with terms and conditions of issuing these instruments are given in following lines.
Payment Order (PO) Pay order issued from one branch and it is only payable from the same branch. It is normally issued for payment in the same city. It is normally referred as banker's cheque. A payment order can be purchased by both account holders and nonaccount holders against some charges of the bank. Branches also issue payment orders for their own payments. Demand Draft (DD) Demand draft is a written order given by the one branch of a bank on behalf of its customer to another branch of the same bank for payment of certain amount to Awais Ali 10032454-051 FMAS
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applicant specified person/entity. A demand draft can be purchased by both account holders and non-account holders against some charges of the bank. Mail Transfer (MT) It is the transfer of money from one branch to another branch of the same bank through mail service. In mail transfer there is no need of advice as the amount is directly credited to the receivers account. Facility of mail transfer can be obtained by both account holders and non-account holders against some charges but recipient of amount should an account holder of the branch in favor remittance is made.
1.3.4.5. BILLS DEPARTMENT The Bills department deals with the collection, purchase and discounting of bills on behalf of the customers. The collection of cheques and other instruments has become a very important service that commercial banks render to their clients. While collecting cheques and other instruments, a bank acts as an agent of its customers and therefore, the banker customer relationship in this case changes from the debtor creditor relationship to the agent principal relationship. The collection of bills usually involves two banks; the collecting bank and the paying bank. Both, collecting as well as paying, banks have certain obligations to each other and to their customers. They have certain legal rights also and legal protection is available against fraudulent transactions under various sections of the Negotiable Instruments Act, 1881.
1.3.4.6. CLEARING DEPARTMENT The bank of Punjab also provides the facility of collecting credit claims for customers i.e. when a customers deposits a cheque or any other instrument for collection which is of the same or some other bank then bank collects this instrument for its customer through clearing and similarly in case of payment the bank makes payment through clearing for the cheques or instruments which are given by its customer for his obligation fulfillment to customer of some other bank. The State Bank of Pakistan (SBP) operates the function of clearing house system if SBP has no office at a place Awais Ali 10032454-051 FMAS
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then National Bank of Pakistan (BOP) as a representative of SBP acts as a clearinghouse. 1.3.4.7. CREDIT DEPARTMENT The bank is profit seeking institution. It attracts surplus balance from the customer at low rate of interest and makes advances at a higher rate of interest to the individuals and business firms. Credit extensions are the most important activity of all the financial institutions, because it is the main source of earnings. Credit departments is one of the most sensitive and important department of the bank. The major portion of the profit is usually earned through this department. The job of this department is to make proposals about the loans. The finance management division at head office directly controls all the advances. 1.3.4.8. FOREIGN EXCHANGE DEPARTMENT The foreign exchange means that the amount of any foreign currency that will available in a market at any given time against or in exchange for a particular countrys currency. This value of rate or exchange may show a stable, rising or downward trend of position day-to-day and even at different times during the same day. Foreign exchange department is the main source of income for the commercial banks as well as for the state bank. Commercial banks earn commission and service charges through letter of credit and letter of guarantee. While the state bank collects withholding tax for the supply of goods through letter of credit and govt. Earns from stamps duties applicable to issuance bills of exchange in case of letter of credit. It promotes the import and export business. It facilitates the local trade and foreign trade. Foreign exchange department deals with foreign currency accounts, letter of credit and letter of guarantee.
1.3.4.9. CUSTOMER SERVICE DEPARTMENT The purpose of customer service department is to assist the customers in availing different products and services that have been introduced by the bank management for them. The function of the employees working in this department is to help the customer in choosing the appropriate product that effectively satisfies his needs. The employees of this department are obliged to assist the customers in every way by guiding them appropriately, and by helping them in any way they deem possible.
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1.3.4.10. OPERATIONS DEPARTMENT
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In operations department usual banking functions like opening of accounts, advancement of loans of varying categories, acceptance of deposits, check book issuing etc are performed. Beside these the performance of other govt. Related transactions like payment of salaries to bank customers, collection and disposal of tax receipts and other dues, hajj loan grants to name a few is also the responsibility of this department
1.3.5. Comments on the organization structure:

Comments on BOP structure: If we look at the chart depicting the organizational hierarchy prevalent in BOP, we will find that the organizational structure is well defined and simple. There is a definite chain of command, which results in a clear cut idea as to who is accountable to whom. However according to some human resource expert such stiff and elongated structures result in bureaucratic milieu and stumbling flow of information relative to flatter structures in which there are few steps between top management and front level employees. The salary plan offered by HRM department of BOP is fascinating to attract high potential employees. Not only does it attract high potential candidates to pursue their career with BOP but it is well designed to retain the potential as well. The hierarchy in the structure of BOP results in a more specialized nature of system in place. It also helps in conveying to the employees, what is expected of them and who to contact in case of any difficulty or problematic situation encountered. This in turn removes any chances of ambiguity among the personnel regarding what is expected of them in terms of work assignments, thereby helping them in concentrating effectively on the tasks assigned to them.
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PART-II
1.4. Internee Work
1.4.1. Brief Introduction of Internee Office Branch: Branch Name Branch Code Address Phone Fax Tehsil District Province SWIFT Code Status Email Railway Road Branch 0107 Against National Bank of Pakistan Railway Road Gujrat 053-9260190 3510086 Gujrat Gujrat PUNJAB --Online Nadeem.hussain.2666@bop.com.pk
I have completed internship in BOP Railway Road branch coded (0107). It was established 02 March, 1992. In this short period of time bank grow up to required level. In July 2008 BOP (0107) get best performance award in the area. While its a small branch at Railway Road, but they are providing quality services to their customers, there are number of competitors in this area but it is the bank of Govt. And also due to its management performance, it is a well known branch in this local area. They are providing different services to their customer to attract them and to gain their trust and to build long term relationship with them. Starting and Ending Dates of the Internship.
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The tenure of the internee with the organization lasts for 6 weeks, exclusive of any public holiday observed/marked during the interval. The exact dates of the internship start from 20 July 2011 to end 15 September 2011.
1.4.2. Brief Detail of Supervisor: am the student of associate degree and commerce and accountancy from university of gujrat which is bachelor degree under roll no 10032454-051. I have done my internship from bank of punjab railway road gujrat (0107).
I have performed many tasks according to the instruction of my instructor. Nadeem hussain sandhu manager of bank of punjab railway road branch the name of the bank employee under whose supervision i performed my internship activities. He is designated as officer grade 2 in the branch.
He is an M.A English, and is one of the senior most employees in the branch, with a work experience touching to about 20 years. Among his notable achievements he has won an award of Rs. 1 lac for being the best performer at BOP main branch in 2005. The primary task of Nadeem hussain sandhu is to maintain the record all the transactions.
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1.4.3 Weekly Timetable: Week 1 (20 July 2011 to 27 July 2011)
Date
20-07-2011
Department
Customer Service Department
Activity
Observe the work of Officer and worker
21-07-2011
Voucher Closing Overview and Deposit Slip
22-07-2011
Voucher Closing + Filling of Deposit Slip
23-07-2011 24-07-2011 25-07-2011 Customer Service Department
Saturday Sunday Voucher Closing + Filling of Deposit Slip and Cheques+ Scaning of Document
26-07-2011
Instructor Name: Signature: Awais Ali 10032454-051 FMAS

Week 2 (27 July 2011 to 03 August 2011)
Date Department Activity
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27-07-2011 Customer Service Department
Crossing Cheques +H.O A/C Awarness+ Stamps and Verification+ Voucher Closing Check Book Requistion+ Cheque Book Issuing and Detail Knowledge of cheque book Account Types and Opening of Account Form Filling and its Requirnment Saturday Sunday KYC-Risk Assessment Form and it different conditions for different Designation and Measuring Risk level with KYC ID
30-07-2011
31-07-2011
Verisys Citizen Verification System + Work at BOP mail to transfer mail
03-08-2011
Issuing of NIFT Request for Account, Check Book and ATM Card + Arrange and Save Bank file Records
Instructor Name: Signature:
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Week 3 (18 August 2011 to 25 August 2011)
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04-08-2011
Specimen Signature Card Uploading, Confirming and Moving at BOP Softwear NAB List and work on NAB List to confirm the Corrupt Person
05-08-2011
06-08-2011 07-08-2011 08-08-2011 Customer Service Department
Saturday Sunday Annexure filling and Taking print of Annexure with Urdu and English Annexure
09-08-2011
Besides performing those tasks outlined above I posted entries for crediting and subsequently debiting the amount of salary received into the a/c of respective person
10-08-2011
Versiys Verification for Account Opening with NADRA and Account Opening call to Customer
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Week 4 (25 August 2011 to 31 August 2011)
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11-08-2011
Remittance Department
Clearing Overview + Voucher Closing
12-08-2011
Clearing Types + Negotiable Instruments Saturday Sunday
13-08-2011 14-08-2011 15-08-2011 Remittance Department
Making Instrument of Call Deposit and clearing through verification
16-08-2011
Attained proficiencies in the formulation of diverse drafts (Demand Draft, Mail Transfer, Payment Order,
17-08-2011
Apart from these the preparation of Short Credit (homologous to Clearing) was also done during the said period.
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Week 5 (01 September 2011 to 07 September 2011)
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Date
18-08-2011
Department
Activity
Remmitance Form filling + Online Transfer of money through Remmitance
19-08-2011
How to send and receive Demand Draft + Intercity Clearing
20-08-2011 21-08-2011 22-08-2011 Remittance Department
Saturday Sunday Outcity Clearing + Pay Order and EMT Transfer Process
23-08-2011
Learned the steps entailed in the process of Clearing of myriad of instruments. Posting credit and debit entries pertinent to Clearing and associated leaves
24-08-2011
Preparing Various Types of drafts for clearing department DD, TT, EMT. PO,CD.
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25-08-2011
Credit Department
Overview of Credit Terms
26-08-2011
Credit Department
Different Credit Packages for Customer
27-08-2011
Saturday
28-08-2011
Sunday
29-08-2011
Foreign Exchange Department
Overview of Exchange Work + Daily Stock Exchange Value Difference Currency Exchange + NIC Verification
30-08-2011
31-08-2011
ATM Card Issuing Form and Issuing of ATM Card
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01-09-2011
Softwear Overview for exchange of money through different softwear
02-09-2011
Easy Pay and it process to pay money
03-09-2011 04-09-2011 05-09-2011 Foreign Exchange Department
Saturday Sunday Setps of Aftab Exchange Company
06-09-2011
Express Money and its details to issue money through verification
07-09-2011
Western Union and time limit requirnment for money exchange
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08-09-2011
Cash Department
Accounting of Cions + Cash
09-09-2011
Cash Department
Accounting of PTCL, Electricity Bills, Water and Gas Bills
10-09-2011 11-09-2011 12-09-2011 13-09-2011 Cash Department Cash Department
Saturday Sunday
Voucher Closing+ Cash Book Filling after cash closing
14-09-2011
Cash Department
Debit and Credit Concept for Banking + Voucher Closing
15-09-2011
Cash Department
Entry of all transactions in BOP Softwear may be Credit or Debit

Note:
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The actual working weeks in BOP during internship is 6 weeks excluding weekend holidays and 14 August Holiday.
1.4.4. Detail Description of Work/Assignment which is assigned to me during internship

Voucher (Closing) How to make a voucher? It is just used for closing stock. Annual daily Report of all credit and debit transaction with their records of every day in the bank includes in Voucher. 1. Cash in Hand + Cash Report
2. Head Office account + Income Expenditure
3. Current Deposits CD
4. BBA 5. (Basic Banking Account)
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6. BTA 7. (Tijarat Account)
8. PLS Saving Account
Steps to complete voucher closing: Separate the documents according to their category e.g. cheques ,deposit slips and H.O Advice. nd In 2 step you arrange these documents according to their transaction number as well as their account type e.g BTA, BBA or CD. Online transfer of money in remittance and H.O Advice is including in H.O Sheaths. The sheaths which start from 1& 3 number separate as income expenditure. Attach the documents according to thie required space in specific sheath. After checking the voucher by the operations manager if you find red stamp on the call deposit/pay order checks then attach post stamps on the back of these checks under these conditions: 10,000/=Rs >Amunt on the check then attach 5/-Rs Post Stamp 10,000/=Rs<Amount on the check then attach 2/-Rs Post Stamp
KYC (Know Your Customer)

The words Know Your Customer in the financial sense describe the process by which a bank or financial institution checks the identity, background and other aspects of the source of wealth of potential and existing customers. Also known as KYC, legislation and regulation require firms to obtain evidence of identity of a customer at take-on and to keep a record of that evidence for as long as there is a relationship with a customer. Legislation and regulation also require a firm to keep up Awais Ali 10032454-051 FMAS
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to date its knowledge of a customer throughout the life of the relationship, so that changes in the customer's activity can be assessed and dealt with all with the principal aim of preventing Money Laundering and Financial Crime. Select the branch from the list. Then give account title and their occupation e.g For women the occupation Hosewife is used. It varies from Customer to customer. Note: For the student Account the word stipent is used. Then select the 1st option of the required option. Next write the Staff member Name and submit and the print per page 4. The offical website for KYC is: (KYC-Risk Assessment Form)
Express Money
It is software which is used to collect out money from the foreign countries. It involves a sender and receiver but bank play as intermediary institute to receive money from sender and give to beneficiary. Express money Contain 16 Digits Code which is known as X Pin Code.
1) Enter X Pin Code (16 Digits)
2) Click Submit
3) Check Name and Father Name From the arrived Page
4) Write ID Card Number
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5) Write Issuing And Ending Date of ID Card
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6) Write Nationality
7) Write Contact Number
8) Click Submit
9) Click Confirm
10) Print Page
11) Verification Stamp and Signature of Officer and Customer
12) Customer Receive the Payment from Cash Department
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Railway Road Branch Gujrat Note:
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If the amount of the beneficiary is more then 100000(One Lac) then attach information of beneficiary from NIDRA through Verisys Citizen System If Customer shows just copy of ID card not original Bank is not allowed to give money to beneficiary. Only the person whose name is written in express money form can withdraw cash another person is not allow.
Deposit Slip
A written notification accompanying a bank deposit which Specifies and categorized the fund( Such as Checks, Bills and Coins) being deposited.
Crossing Cheques
A Cheaqe is negotiable instrument. During the circulation process, a cheaque may be lost, stolen or the signature of payee may be done by some other person for endorsing it. Crossing of cheques means drawing two parallel lines across the face of cheques. It is just for Safety.
Call Deposits:
An investment account offered through bank which allows investor instant across to their accounts. Withdraws and Deposits can be made at any time. Rules differ depending upon the bank offering the account.
Pay Order
Negotiable instruments(such as draft) which instructs a payer bank to pay a certain sum to a third party called pay to order.
Demand Draft
It is also known as bank draft. A Method used by individuals to make transfer payments from one bank Account to another. Demand Drafts are marked as relatively secure method for cashing checks. The major difference between demand drafts and normal checks is that demand drafts do not require signature in order to be cashed. It is an order to pay money on demand.
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Mail Transfer (EMT)
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A retail banking that allows user to transfer funds between personal account using email and their online banking services. TT Shifts: SWIFT wire transfer is the safest ways to receive money from foreign sources. Remittance: Send money to someone at distance. Payment of goods and services. Voucher A document which is recording, payment of a liability or debt in the transaction. A voucher held by person or company who will receive payment. H.O Account Account that is used to represent the relationship between head office/branch that exist in customer in SAP System. Account A Record of financial transactions for an assets and individual. Dormant Account The account which is considered as close account after sometime period. Check book requisition Request for new check book is check book requisition. How to look Check book have been issued by NIFT First of all look at the cheque book number. Second You look at the requirements e.g YLS Account are always opened by those person who have not NIC Number, .Cheque book cannot be issued if the Parents/Guardian is not available. BTA and CD Colour of cheque book is Pink. It may be20,50,100,200 Pages Pls is always Green Colour. It contains 25 pages only. Check book contains Cheque book requisition which have Account Type , Number and Their Holder Name.
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While giving the check book to Customer Record the starting and ending number of cheques e.g 100032454-001 to 100032454-100 While giving the checkbook to the Account Holder BBA (Basic Banking Account) Initial Deposit 1000/- Rs. No Service Charges. No profit will be payable. After 6 month it consider dormant. 2 deposit and 2 withdraw transactions free.
Debit
Asset Decrease Liabilities Increase Cash Paid(Banking Term)
Credit
Assets Increase Liabilities Decrease Cash Received(Banking Term)
Note: Cheques entry is on debit side Deposit slips entry on credit side. Prize Bonds is considered as cheques when you store into bank entry is debit side when you pay to customer entry is credit side.
Aftab Exchange Company
1. Code Start From: 040600.
2. Enter Code
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3. NIC Number
4. Expiry Date of NIC card
5. Cell Number
6. Address
7. Confirm
8. Money Withdraw by Customer by verification and signature of Note: If the beneficiary require the copy of slip then you provide it otherwise it is not necessary.
Awais Ali 10032454-051
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Railway Road Branch Gujrat Cash Book
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Cash book is a book of original entry in which transactions relating only to cash receipts and payments are recorded in detail. When cash is received it is entered on the debit or left hand side. Similarly, when cash is paid out the same is recorded on the credit or right hand side of the cash book. In terms of Banking: In banking term in Cash Book opening and closing balance of daily cash is recorded in formal cash book. The opening and closing balance of the cash book is balanced at the end of the each weekend. Debit Voucher The amount of all the expenditure in the organization are including in debit voucher e.g Miscellaneous expenses, Stationary Expenses, Repair charges And bills of organization etc. Credit Voucher Everything which we receive from customer is including in the Credit Voucher e.g Receipts, Deposit slips, Cheques and bonds etc.
Verisys Citizen verification system

NADRA has introduced an easy- to-use access tool for verification of citizens in the country named as Verisys. To verify the issued CNIC and avoid any fraudulent activities NADRA launched Verisys, which is an authentication process to provide online verifications of Pakistani citizens to the government, private and corporate sectors for bringing in transparency, validation, elimination of fraud & forgery. This is a web-based real-time activity displaying the front and rear image of the CNIC with added hidden information for verifications. Using NADRA`s strong network infrastructure, a reliable and efficient mode of connectivity is provided to clients even in the remotest areas of Pakistan.
Requisites for filling in check accurately:

In order to fill in a check accurately one must keep in mind certain things. The constituents of a check are date, pay, amount (numerical and in words), and signature of the customer.
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The date of the check needs not be the same as the date on which the check is en-cashed. It can be any date that have been passed earlier, but caution needs to be taken that the date marked on the check has not passed six months or more, because in this case the check is considered to have been expired. Another important consideration is that the check must not be post dated. By post dated means that the date written on the check is yet to arrive. These are some of the important points regarding the date that one has to keep in mind while accepting a check.
In the pay section of the check the name of the payee is mentioned. The payee need not be the same as the account holder. In case the account holder is the collecting the emulations of a check himself, he is considered as a payee, while if the payee and account holder are different the pay section of the check contains the name of the person to whom payment is to be made. In such a case the check is crossed by double line to indicate the transfer of funds from one account to another.
A transfer deposit slip is attached to such cross check and a portion of this slip duly signed by bank employee along with a bank stamp on it is returned to the endorser of check, as a part of legal proof of deposit by him.
The third section entails the denomination of check. The denomination needs to be stated both in figures and words. An employee should pay special attention as to any discrepancy in the words and figure of the denomination of check. Any discrepancy thus found needs to be eradicated either by cutting, overwriting, or by filling in a new check. The place where cutting or overwriting has been done should be signed by the customer as a part of his acceptance of the act. Finally the check needs to be examined for the signatures of the original account holder. The signatures on the check are matched against those provided by the account holder on a specimen card. In case the signatures differ the check is returned to the presenter of the check. In BOP it is obligatory for the customer to sign at least once on the front of the check in the space provided. However it is customary to have two signatures of the account holder on the back of the check. In case actual account holder is unable to reach the bank for the encashment of the check the presenter of the check on the behalf of payee is required to sign twice on the back of the check along with the signatures of the actual account holder. To ensure safety of branch customers the account holder on whose behalf check is being presented is contacted to confirm the payment of emulations. Awais Ali 10032454-051 FMAS
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Bank stamps embossed upon the presentation of check

Usually two types of stamps are applied on a check by a bank employee. The first one is called verification stamp which is an indication that the signatures done on the check have been matched against those on specimen card of the relevant account. It is embossed near the signatures provided on the front side of instrument. A sample of verification stamp used at BOP Railway Road Branch has been provided in annexure The second stamp indicates that the payment of the check has been made in cash terms. A sample of pay cash stamp used at BOP Railway Road br. Is provided in annexure
How to prepare a customer deposit slip?

A customer deposit slip is of two types. One is used for crediting cash directly into the customers account, while other type is used for the transfer of deposits between accounts. The two types are almost identical with slight difference of the format and colour. In BOP the transfer slip is of red colour while cash slip is light orange.
An employee while filling the deposit should remain attentive towards the account number, in which the credit is to be made, along with the account title which includes the name of the account in which deposit is to be made, the denomination of the amount of deposit which is to be entered both in figures and words like check, and finally the depositors signature to avoid any subsequent objection. The level of cautiousness to be taken increases substantially while filling in a cash deposit slip, because in contrast to transfer slip the bank has got no evidence of the transaction after the physical occurrence of dealing. While in transfer of deposit the bank has got the check as a testimony to defend itself against any objection. It is important to note that a transfer deposit slip is used to transfer funds between accounts of the same bank and between different banks also. In each category of deposit slips a detached portion of slip duly signed by a bank employee along with a bank stamp on it is handed over to the depositor of funds.
Awais Ali 10032454-051
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Railway Road Branch Gujrat Activities performed in remittances and clearing Clearing:
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In clearing i have learned about the procedure adopted at Railway Road branch for the clearing of ordinary checks, bankers checks etc. As mentioned earlier in this report that Railway road branch has not yet become an online branch, so the clearing of instruments is a hectic task and takes a long time to get completed.
The normal time that the clearing of instruments take is 3-4 days. While if the system gets online like other contemporary banks then clearing process would be able to be in a day. All the activities relevant to clearing are performed via nift which is an acronym for national institutional facilitation technologies.
Steps in clearing:
Stamping and signatures The very first step in the process of clearing starts with applying requisite stamps on the instrument to be sent for clearing. Three main types of stamps are used in this regard. The first type of stamp is called crossing stamp. When such a stamp is embossed at an instrument it is an indication of transfer of ownership of the instrument to the drawee whose stamp is applied. Now even if the instrument is misplaced or lost the presenter of the lost instrument at any branch cannot get funds otherwise than the branch of the bank whose crossing stamp has been applied on the instrument. A sample of crossing stamp used at BOP Railway road branch is provided in annexure. The second stamp which is used in the clearing of instruments is clearing stamp. The important consideration while using this stamp is date. It is worthwhile to remember that the date to be used should always be a post date, i.e. The date which is about to arrive yet, and it should resemble the date on the next working day excluding any public vacation. Consider the example that if u r working on 13th of august then the clearing date to be used would be 15 th of august, provided there is not saturday or sunday on 15th.
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A sample of clearing stamp used at BOP Railway Road branch is provided in annexure. Finally the third stamp which is applied on the back of the instrument to be cleared (in contrast to the above two which are applied on the front of the clearing instrument) is actually a guarantee that payees account (the person on whose behalf clearing is done) will be credited (addition of funds) upon the realization of funds for the bank which is initiating clearing process. Signature of relevant personnel is also done along with this stamp as a matter of fact.A sample of guarantee stamp used at BOP Railway Road road branch is provided in annexure.
Record keeping:
Prior to propagating instrument via nift a detailed record of the instruments is kept with the bank. Special registers have been designed to accomplish this task. The format of clearing register comprises of date on which clearing process is being performed, the name of bank customer on whose behalf clearing is done, account # of the customer, drawees name (name of the bank on which funds are drawn against), details of the clearing instrument (check no. In case of check, date written on the check to be cleared, and similar details in case of pay order), and finally the denominations of the clearing instrument in a proper way. The right way to write figures of the check amount is to write last three digits of the amount in the last section, then two figures immediately preceding the last three are written in the section forerunning the last section, and finally all the digits left are recorded in the only section left at the very start of amount entry section. Reconciliation of scores: After completing this task a grand total is made. A similar total is done for the transfer slips attached to the checks and so as for the checks. If all the three totals equate, this signals toward the accurate recording of clearing instruments in record keeping register of clearing instruments and ultimately rightly done steps of the process of clearing. Preparation of summary slip and NIFT slip: The next step is to prepare a summary slip on which the denomination of each instrument is entered. This slip is provided by NIFT. The slip should be stamped by branch stamp before putting it in a ready to transmit state. Finally clearing pad provided by nift is filled out. In this pad the total amount to be cleared is noted, along with total number of clearing instruments. This pad must also contain branch stamp and signature of pertinent employee. A copy of this voucher is kept with the bank as a matter of fact.
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Preparing for clearing turnkey:
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At the end all the three components (checks, summary slip, and clearing pad) of clearing are attached with one another and passed over to NIFT employee, in special bag in sealed state. The detached transfer slips are kept in files as a part of record keeping in bank. When the instruments get cleared then by referring to these detached transfer slips funds are transferred to the relevant accounts mentioned on these slips.
Handling clearing instruments received from other banks:

On the other side of this operation BOP Railway Road road branch also get instruments to be cleared from other banks and institutions. What is notable here is that not always all the instruments get cleared from the bank. There can be a number of reasons which can result in the bouncing of checks. When such an event is confronted a check return slip is attached with the check dishonoured by the bank.
The check is returned to the drawer with the objection, and a record of the instrument bounced is kept in a pragmatic manner in specially designed check return register. This register is similar to clearing register maintained for the clearing of instruments. In this register separate sections for date written on the check, name of drawer, drawees a/c no., objection for dishonour of check, and signatures of the drawer are maintained.
Note:
The process of clearing is confined to instruments that ought to be cleared from banks of the same city, in this case gujrat. The person on whose behalf clearing function is being performed does not have to pay any additional charges for the procurement of funds.
Remittances:
Remittances involve transfer of funds between banks by using mails and by hand. In modern banks remittances involve demand drafts, pay orders, mail transfers, demand draft purchase slip, and telegraphic transfers etc. However in BOP it involves besides these some additional components like s.c, lsc, intercity clearing.
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Western Union
1. Admin ID and Passward
2. Click Regular/Receive Money
3. Nationality
4. Information Of Sender and Receiver
5. Currency PKR
6. Enter(New Page)
7. MTCN(Refrence Number) 10digits
8. Information of Sender and Receiver
9. Currency PKR
10. Enter( Main Page)
11. Address 1+ Address 2
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12. City+ Postal Code
13. CNIC Number
14. ID Issuer(Nadra/GOP)
15. Issuing and Expiry Date
16. Confirm Code+Print Page
17. Beneficary Collect Payment after Verification and signature of Officer and Itself Note: Without Original ID Card you are not allowed to give payment to the customer. Hurry Up during the information process in Wester Union because it have a time limit to proceed next. In information of Sender and Receiver You can enter A or B in name of Sender and Reciver.
NIFT (National Institution Facilitation Techonolgy)

It is innstitue which is attaced with the finanacial organization like the bank ets to make the cheaqe book and accounts through information techonology. NIFT- National Institutional Facilitation Technologies (Pvt.) Limited, NIFT is a joint venture between a consortium of six major banks and private sector. It is responsible for the establishment and management of automated clearinghouse facilities in Pakistan. NIFT is proactively involved in the modernization of payment systems in Pakistan. Awais Ali 10032454-051 FMAS
Railway Road Branch Gujrat SSC (Specimen Signature Card)
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It is card which is used in banks to verify the signature and thumbnails of their customer in the any branch of the bank any time for further proceed. How to use SS Card: Firstly take the signature or thumbnails of account holder in he bank. Then do verification by the officer and its related stamb. Then Upload SSC on the Website (http-sscards.bop.com.pk) After uploading SSC on the Website you can check the signature of account holder any time at any branch of the organiztion which reduce the 99% chance of Fraud of signature and hacking a account.
Activation Of the SSC: Scan the SSC through the Scanner in the PC. Upload the SSC Cards in the Scanner. Then Confirm the uploading of SSC Cards.
Receiving deposit This is the main function of banks to collect savings of individuals and firms. They offer different types of deposits for the facility of the customers. i. Current Account or Demand Deposits: Any amount can withdraw from this account any time without any notice. No interest is allows on this type of account. ii. Saving Account: This type of deposit account which is usually held by the middle class group. The saving account carries lower rate of interest. iii. Fixed Deposit: Amount cannot be withdrawn before the fixed future date in this type of deposit. High interest allowed in fixed deposit, which is different according to period.
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Advancing Loans:
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This is the important function of the commercial bank. Credit is given to the people in different ways. (a.): Making Loans: There are three types of loans given to borrowers. i. Short Term Loans: These loans are advanced for the period of six months to one year. High Interest rate Is charged on this type of accounts. ii. Medium Term Loans: Loans from one to five years are called medium term loans. iii: Long Term Loans: Loans which are advanced for the period, more than ten years are long term loans. (b.): Bank Overdraft Banks allows their trustful customers to draw more than the deposit they have in the Bank. Bank charges interest on overdraft. (c.): Cash Credit: Bank also gives credit against immovable property and interest is charged by the bank. (d.): Discounting of Bills: This is income source of bank to discount bills of exchange. They charge nominal Interest and discount only reputed and clear bills of exchange. (Commercial banks Pakistan, 2011)
1.4.5. Summary of learning: 1.4.5.1. Skills and qualifications that I have gained by pursuing my internship
Customer Dealing and Moral Values:
Working in BOP (0107) was an unprecedented experience for me, which helped me to gain invaluable skills and pragmatic knowledge. Via this internship program I gained practical exposure to the actual working conditions of a sound financial institution, a thing that was initially missing with me. Awais Ali 10032454-051 FMAS
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During my internship period I had to deal with numerous customers of various types and categories, and who had varying demands, which helped me improve my customer dealing skills. Such customer orientation matters essentially in the field of business administration. It improve my moral values and good relations with customer which creat by good will.
Actual Work
Besides improvement in my skills I also gained some additional knowledge in the field of banking, apart from the one gained at the Campus. By remaining at university I had known to some extent the purpose of multifarious instruments used at banks, but what was lacking in me about them was an idea of their actual preparation, and the treatments that are carried out on them by bank employees.
Confidence on Knowledge gain:

During my tenure I got an opportunity to test my academic knowledge by applying it in a practical working milieu. I learned about the basic steps involved in dispatching outward clearing of instruments, in contrast to just getting a general idea of clearing process at campus. Similarly I got practical experience in preparation and handling of myriad of instruments like Short Credit, Demand Draft, Pay Order, Mail Transfer.
Understanding the Nature of Staff Problems:

BOP staff is very efficient and hardworking. Bop requires huge staff in their branches but unfortunately one member of staff is working the work of 3 people at a time. They are working on daily basis wages not reward and pension after retirement.
Employees do a lot of work but not personally satisfy with their job. The main other problem of the BOP is not giving the promotion to employee which they deserve. So a lot of higher management is moving from BOP Posts to private and commercial Banks which are giving rewards of their work in different packages.
Decision Making:
While working with higher management I learn the decision making skill in different typical situations. It improve my personal attitude towards higher management.
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I also learned many tasks which are following; Team work Broad vision Always Create Opportunities Open Communication With The Boss Appearance
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1.4.5.2. Responsibilities undertaken by me during the internship period

I have awarded by a lot of responsibilities of during my internship which are following: Filling of Deposit Slip Closing of Voucher Account Opening NADRA Verification KYC Identification Issuing Cheque Book Issuing of ATM Cards Verifying NAB list Uploading and Confirming SS Cards Data Collection and arrangement in File Filling of Cheque Express Money Transfer Western Union Exchange Aftab Exchange Company
1.4.5.3. How do the internship will influence my future career plans?

My internship is providing a wide chance of career opportunity through banking skills and knowledge about the operations. I am doing Associate Degree in Commerce and Accountancy This equals to the B-Com. I can carry a job after my completion of degree on the basis of experience gain in BOP. In MBA it will be very cooperative to understand the flow of work in higher and lower organization during study. It help me to understand the educational behavior according to the professional concepts which I have learned during Internship.
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1.4.5.4. How do the internship activities that were carried out are correlated with classroom knowledge? In my opinion most of the knowledge that I have gained in classrooms is one way or another correlated to what I have observed and learned during my internship. Peculiarly what we have learned in the areas of marketing, management, finance, human resource management, economics etc. All have got some practical applications at BOP. This is particularly because unlike other institutions a bank has got enough resources and govt. Support to invest in all of the aforesaid dimensions to remain competitive, sustainable and vital. Due to its immense significance and indispensible role a bank has to perform in the progress and advancement of an economy, a bank has to focus on all the areas that are regularly taught at most of the academic institutions.
2.
Conclusion of Report:
SWOT ANALYSIS STRENGTHS The Bank officers of BOP Railway branch are considered as one of the most able professionals as compared to other branches which are located in this area. However, they have added some local flavor in accordance with their targeted segmented. In my observation that they interact with their clients as if they are their friends and discuss about their problems as their own. Because of the compassionate and personalized services of the officers, the clients perception for BOP Railway is very high. They have trust and feel themselves to be secure while dealing with BOP Railway. BOP Railway branch is located at commercial area so that the customers or clients face no problems in reaching to the bank. BOP Railway has a reliable and easy to use internal computer system. Every information regarding the transactions in customers deposits has computerized. Not excellent but good facilities are given to employees.
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WEAKNESSES Lack of proper internal controls is one of the major weaknesses of BOP Railway. BOP has formulized a lot of products and services for its customers, seven more than other commercial banks, but any advertisement on electronic media has not been seen. I observed during my internship in BOP Railway that some of the employees were burdened with over work. Therefore, I think that the work should be distributed according to their post and capabilities. Biased selection of employees. OPPORTUNITIES: Satisfy dynamic consumer needs, BOP Railway has made significant inroads in its entire service spectrum. Many products have been introduced especially in Retail Banking (Agriculture side) and people are increasingly becoming loyal to the bank and because of feasible transactions. Optimum pricing and branding strategies of the bank are helping to make customer feel secure and convenient. All the opportunities of the 21st century are to be availed in the information technology. Information technology is the future of this dynamic world. Therefore, I observed BOP should emphasize much on IT, especially on EBanking. Bank can design a universal account like other foreign banks, to enhance online facilities. BOP has introduced a number of financial schemes including special Deposit Accounts. These accounts have their unique features. During the last three years, BOP deposits have been increasing @ 40%, which is a very healthy sign. Therefore, I observed with the commencement of new schemes there can even be a greater increase in its deposits.
THREATS Government is taking very bold steps to promote IT in Pakistan BOP has an opportunity to improve in IT stock exchange is very volatile and takes immediate effect so in times of crises conservative investors turns to saving deposits. BOP Railway is surrounded by many competitors it has an opportunity to aggressive marketing to increase its business.
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Railway Road Branch Gujrat 3. Recommendations

INTRODUCTION
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BOP is an effectively operating and profit making organization and carrying out its activities under a specified system of procedure. The main regulatory body is State Bank of Pakistan, which provides policy guidelines and ensures that the money market operates on sound professional basis. While the Head Office specifies the whole procedure of which carries function and operations. This procedure has been modernized with the passage of time with a view to streamline the approach and underlying procedure for effective overhauling of its own capabilities so as to bring them at par with international practices. Here I am giving some suggestions, which in my view can add some input for efficiency and better performance of BOP as an organization in general and City branch in particular. The recommendations are as follows: Professional training BOP staff lacks professionalism. They lack the necessary training to do the job efficiently and properly. Although staff colleges in all major cities but they are not performing well. For this purpose these staff colleges should be reorganized and their syllabus should be made in such a way to help the employee understand the ever-changing global economic scenario. Banking council of Pakistan should also initiate some programs to equip the staff with much needed professional training.
Delegation of authority Employees of the bank should be given a task and authority and they should be asked for their responsibility.
Performance Appraisal The manager should strictly monitor the performance of every staff member. All of them should be awarded according to their performance and result in the shape of bonuses to motivated and incite them to work more efficiently. Awais Ali 10032454-051 FMAS

Transfer
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Transfer is not properly carried out. Some of the employees are continually serving at the same post. They are simply rotated at the same branch. Therefore it is recommended that evenly rotation of every employee should take place after every three years in different branches of the bank. Changes in Policies There should not be any abrupt policies change by the upper management, as this practice hurts the customer confidences in the bank. Government should make longterm policies Need of Qualified Staff Required, qualified staff should be provided to branch in order to improve the functioning of the branch. Especially a telephone operator should be appointed. Utility Bill Charges Bank gets Rs. 10 to processes a utility bill, and it is very tire, tough and hard job. These charges should be increased to RS 15 per bill to enable the branch to cover their handling costs and make some profit. Link with the Head Quarter 172 major branches of BOP should established a direct link with the, head quarter In Lahore, through Internet or Intranet. This will make the functions and decision making of the management easier and convenient.
Credit Card National bank of Pakistan should start its operation in credit card. These cards are very helpful for the ordinary customer in general and the business people in particular. To make it more secure and to eliminate the misuse of it, the management is required to keep proper security against the card. Installing Validator and ATM Validator machine is used to count the currency notes and its installation will help to eliminate to counting errors and will save time.
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This branch is situated in the City, which is supported to be the hub of business activates. In this area an auto teller machine (ATM) is the need of the hour businessmen can easily check their balance in the bank and also with draw their money conveniently. Clean Loans Clean loan or clean overdraft is the credit facility extended to the customers to the customers without any security. These types of small term loans should not be extended to anybody, because sometime these loans are provided to blue-eyed people of the management and they become a part of bad debts. Cash Financing In this mode of financing the amount of credit not utilized by the borrower is remained tax-free. It is recommended that a small amount of interest should be charge on this amount as well because the bank gas kept-aside the amount for that borrower and cannot advance it anywhere.. Needs to be Flexible in credit Policy As mentioned earlier, BOP is very conservative in advances and loans policy. It reduces the investment opportunities. Also loans should be given to the small businessmen and the agriculture sector at the low markup rate. It should adopt flexible credit policy while giving credit to the agriculture sector. Technological Advancement I would like to suggest that at least all the main branches of BOP should be fully computerized in order to expedite the dealing process among bankers and their customers. Every department should be provided a computer with adequate training (especially Advances, Deposits and Foreign Exchange departments).Daily records should be entered directly into these computers, (instead entering the overall daily transactions after the banking hours). It will not only reduce transaction time, will increase accuracy but will also be efficient as well. Not only it will be economical but will also reduce the extra burden of work of the bank. It will also help in reducing the use of excessive paper work. Improper Distribution of Work
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Proper distribution work leads to success in every organization. Proper distribution of work prevents the employee from over and under work situation. So for a smooth running of an organization proper distribution of work is the hint to be followed. During my internship I observed that there was no proper distribution of work in the bank. I saw that some of the employee worked like ants other sat idle starting here and there. So this created a lot of over work situation for while relaxation for other. Favoritism and nepotism In the City branch during my internship I saw that when some of the employees are transfer to other places, due to their relation with influential people and with top management they can cancel their transfer in few weeks, when they are unsatisfied at that place. So I suggest that in the organization there should be no favoritism, nepotism and politics and their transfer and promotion should be made on merit and according to the rules and regulations of the bank and provided favorable environment to the employee to show their performances.
Inter Departmental Transfer I watched during my internship that, there is number of employee who have worked on one seat for many a year. It can have negative effects motivation of employee who is hard working and intelligent. Take the example of advances section. In advance section if the employee is transfer after sixth month or seven month, how can he be able to show his performances and how can he be able to know the bank customer in a short period of time.
Complaints of Customer There should be an information desk to provide the information and to receive the complaints of the customer in the bank. There is no complaint box available in the branch and not any person appointed to hear the complaints. Every person cannot go to the manager for the complaint because most of the people are hesitant. So I suggest management to install a compliant box in the Awais Ali 10032454-051 FMAS
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branch, and recruit a special person for that guidance of the customer when they are unable to manage some difficulties in banking matters. Analysis of the Business: Proper analysis of the business reports should be conducted before extending any type of loan. For this purpose professional training of the staff member is required. Organizational Commitment It is suggested that employees working on daily wages basis should be given some benefits, which the other employees are getting. Their salaries must increase according to efficiency, performance and service.
Managerial Leadership In the analysis, we have discussed the difficulties of the assistant in taking any initiative; therefore it is recommended that the assistants should he given special training to make them ready for the leadership.
Credit Monitoring The credit department of the bank should carries out vigilant credit monitoring. They should ensure the proper payment of installments and the mark-up by the borrower. The staff members who have done all the paper work of the loan extension should perform the monitoring, as he/she will be having more information about the borrower. Extended Banking Hours The banking hours may be extended up to six, as being practiced by NBP opposite to it.Some of the business community due to law and order situation are now reluctant to keep the fund in their premises and would want to depart with it. Therefore, City Branch may extend the night banking to cater to demand of this business community. The branch could also be opened to cater the requirements of this business community Limited staff: Awais Ali 10032454-051 FMAS
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Staff of BOP in village branches is limited, they face much difficulty to perform their task efficiently. So I recommended that staff should increase in those branches for better development of resources. On other hand I observed that many branches of BOP are overcrowded.Less people can work which extra people perform. Number of employees should decrease or new branches should opens for the adjustment of these extra employees. So there should be effective distribution of human resource achieve goals effectively and efficiently.
4.
Refrences of Report:
Bibliography Http://www.nos.org/Secbuscour/15.pdf (10-11-2011) Http://finance.mapsofworld.com/finance/finance-and-banking/history-of-bankingand-finance.html (10-11-2011) Http://www.articlesbase.com/insurance-articles/financial-and-insurance-sector-inindia-468408.html (11-11-2011) Http://anubanking2.blogspot.com(11-11-2011) Http://www.nos.org/Secbuscour/15.pdf(11-11-2011) www.bop.com.pk en.wikipedia.org/wiki/Bank_of_Punjab www.boplhr.com
Others. Fundamentals of Financial Management (12th Ed.) By James C. Van Horne & John M. Wachowicz, JR. The Bank of Punjab Operations Manual.(2011)
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Railway Road Branch Gujrat

INTERNSHIP REPORT ON BANK OF PUNJAB

Name of Program Coordinator _Sir_Yasir_Zaman____ Signature of Program Coordinator_________________

Awais Ali 10032454-051

Railway Road Branch Gujrat

Awais Ali 10032454-051

Railway Road Branch Gujrat

Awais Ali 10032454-051

Railway Road Branch Gujrat

Railway Road Branch Gujrat

Railway Road Branch Gujrat

Awais Ali 10032454-051

Railway Road Branch Gujrat

Awais Ali 10032454-051

Railway Road Branch Gujrat

Railway Road Branch Gujrat

1.2. Overview of the Organization 1.2.1. Brief History:

Awais Ali 10032454-051

Railway Road Branch Gujrat

1.2.2. Nature of Organization:

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Railway Road Branch Gujrat 1.2.2.2. Purpose:

To develop interpersonal communication. 1.2.2.3. Scope:

Railway Road Branch Gujrat

1.2.3. Business Volume:

Awais Ali 10032454-051

Railway Road Branch Gujrat

Product Line: 1.2.4.1. BOP Bancassurance-Marriage Plan

(Get Your Child Married with Pride)

Railway Road Branch Gujrat

Awais Ali 10032454-051

Railway Road Branch Gujrat

84630 227599 425362 696171 1069037

Awais Ali 10032454-051

Railway Road Branch Gujrat

Awais Ali 10032454-051

Railway Road Branch Gujrat

1.2.4.2. Munafa hi Munafa

1month 3 months 6 months 1year 2years

7.00% 8.75% 9.25% 11.15% 11.35%

Rs.583 Rs.729 Rs.771 Rs.929 Rs.946

Railway Road Branch Gujrat 1.2.4.3. BOP Tijarat

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Railway Road Branch Gujrat

1.2.4.4. Pahlay Munafa

Railway Road Branch Gujrat

On an assumed Deposit of Rs.100,000/-

*Expected profit to be paid in Advance (WHT to be deducted)

03 months 06months 12months 15months 18months

Rs.2,220 Rs.4,600 Rs.10,350 Rs.12,800 Rs.14,00

Railway Road Branch Gujrat

1.2.5. PEST ANALYSIS

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Technological: Inadequate communication infrastructure. Inadequate computer facilities. Inadequate IT training

1.2.6. Organization towards Economic Development

1.2.6.1. Contribution of BOP towards Economic Development

Railway Road Branch Gujrat

1.2.6.3. FOUR YEAR BRANCH PERFORMANCE (2008 to 2011)

Accts Opened in 2008

Accts Opened in 2009

Accts Opened in 2010

Accts Opened in 2011

Name of Program Coordinator _Sir_Yasir_Zaman Signature of Program Coordinator_____________