UTTAR GUJARAT VIJ COMPANY LIMITED MEHSANA

Information Technology in Rural Power Distribution

A K Verma, Managing Director, UGVCL

is a rural DISCOM

Rural Characteristics (March09)

Particulars HT Line in KMs LT Line in KMs Transformers Consumers Contract Load KW Consumption MUS Rural 65610 49874 104079 1722783 5214 7996 Total 69634 59695 115466 2360947 6795 10927 % Rural 94.22 83.55 90.14 72.97 76.73 73.18

UTTAR GUJARAT VIJ COMPANY L1IMITED

9/10/2009

Consumption pattern 2008-09

Consumption pattern 2008-09
4% 9% 3%

28%

Revenue 2008-09 Dec

56% 7% 10% 5% Residential Commercial Agriculture Industrial Others

46%

32%

IT infrastructure
Connecting

all offices by WAN 2500 desktop computers Implementation of ERP Oracle 11i Computerized Customer Complaint System Complaint registration by SMS Centralized Consumer Monitoring System DTR wise energy accounting AT&C Loss accounting System GIS System for Urban/Rural Area

Issues of Rural Power Distribution

Monitoring

Power Supply Position High AT&C Losses Delayed Billing/Collection Agricultural Losses Complaint Management Material Management Pending Applications

E-Urja
ERP

for all business processes Pilot implementation started from June 2006 All offices covered Faster business processes made possible Central Data Centre for all power companies of Gujarat

ISMS
Information security

management system ISA and ADS server at each circle Policy deployment centrally

CRM

ERP

Module for Consumer relationship management New connection applications Modification requests Monitoring of pending applications Interfaced with metering/billing

Power Supply Position

Feeder

status monitoring Agricultural feeder supply time implementation Jyotigram feeder load curve monitoring Load forecasting Feeder Data Acquisition System Feeder panel meter data on central server Data collected on substation computer Use of WAN/GPRS for sending to Server

AT&C Losses

All

Metering/Billing data on Central Server Web based AT&C loss accounting system Monitoring of category wise losses Loss accounting by administrative unit Consumer Monitoring System DTC Metering and energy accounting Feeder wise losses, assessment & collection Faulty meter monitoring

Category wise AT&C Loss

11

26.5% Reduction in Faulty Meters

20000 18000 16000 14000 12000 10000 8000 6000 4000 2000 0 F 1 2008 F 2 2008 F 3 2008 F 4 2008 F 5 2008 F 6 2008 F 7 2008 F 8 2008 F 9 2008 F 10 2008 F 11 2008 F 12 2008 F 1 2009 F 2 2009 F 3 2009 F 4 2009 SBT HMT MHS PLN UGVCL Linear (UGVCL)

Billing/Collection

Spot

Billing to reduce billing delay Use of HHE for accurate billing & data transfer Analysis of collection efficiencies Use of ATP(All Time Payment Machines) Web based bill collection at all offices Computerized Bill collections at e-Gram in villages Online Bill payments on website

Complaint Management

Web

based Complaint Management System Complaint booking by SMS/Internet/Intranet Central Server for analysis and web based reports Acknowledgement of complaint by SMS Tracking of complaint up to closure Reduction is complaint resolution time

Complaint Disposal

Time in Hrs

15

Material Management

Use

of ERP INVENTORY module Location wise stock monitoring Analysis of moving/non-moving items Better tracking of material till end users Lower inventory costs

Office Communication

Email

Complaints through Email Use of email for office instructions

Share

point server(Intranet)

Faster information to all employees Document sharing Important circulars Operating manuals for software Access controlled by hierarchy

Problems of IT implementation
Application

design affected by limited understanding of the power business Lack of end-users involvement in system designing Training inadequacy to capture business processes Low computer literacy Age/ education of manpower Duplication of efforts during transition Resistance of employees to migrate from paper legacy Unavailability of Required report formats in Software

Looking forward to
Accept

New Connection application at e-Gram/Website Provide estimates using GIS Payment online at e-Gram All type of consumer complaints at e-Gram IT enabled Control Rooms for natural disasters GIS for the whole of UGVCL area Paperless office transaction

Thank ! We solicit your suggestions