KABASALAN INSTITUTE OF TECHNOLOGY Kabasalan, Zamboanga Sibugay

COMPUTER HARDWARE SERVICING

(COURSE TITLE)

PARTICIPATE IN WORKPLACE COMMUNICATION

(UNIT OF COMPETENCY) PARTICIPATING IN WORKPLACE COMMUNICATION (MODULE TITLE)

MODULE 1 DESCRIPTOR

: This unit covers the knowledge and attitudes required to gather, interpret and convey information in response to workplace requirements. : NC II : 54 hours

NC LEVEL NOMINAL DURATION

ANGELITO A. ABALLE
Assistant Professor I

TABLE OF CONTENTS
Page LEARNING ELEMENT I Learning Objective: Obtain and convey workplace information Information Sheet 1. Accessing Information through the Web 2. Accessing Information through Encarta Encyclopedia and Computer soft files 3. Making Introductions 4. The Communication Process 5. Communication in the Workplace 6. Non-Verbal communication 7. Saving a Document 8. Listening Skills 9. Different Modes of Verbal Communication 10. Effective Use of Questioning 11. Effective Communication in the Workplace LEARNING ELEMENT 2 Learning objective: Participate in workplace meetings and 4

4 10 15 19 23 27 30 35 40 44 48 52

discussions
Information Sheet 1. Communicating as a Team Player 2. Workplace Interactions 1 3. Workplace Interactions 4. Communicating with your Manager 5. Organizational Communication and the New Technology 6. The Write Way to Communicate online 7. Choices for Successful Career Planning 8. Nonverbal Communication Issues 9. Modes of Nonverbal Communication 10. Modes of Communication 11. Parliamentary Procedure 12. Writing Minutes of the Meeting LEARNING ELEMENT 3 52 57 62 68 74 80 86 93 104 108 111 114 120

Learning Objective: Complete relevant work related documents Information Sheet 1. Communication Skills 2. Writing Skills 3. Running Effective Meeting 120 124 133

4. Speaking to an Audience or to your Boss 5. Improve your Communication Skills 6. Computer-Based filing System 7. Formatting Numbers 8. Inserting and Deleting Cells, Rows and Columns 9. Cutting, Copying, Pasting and Clearing Cells 10. Using the Formatting Toolbars to format Text 11. Applying character Effects to Text 12. Cutting and Pasting Text 13. Using Drag and Drop to Edit Text 14. Previewing and Printing Document 15. Navigating through a Document and Scrolling through a Text 16. Creating a Folder Bibliography

138 143 150 157 160 164 166 169 172 175 181 184 191 193

LIST OF ACTIVITIES
LEARNING ELEMENT I Page

Learning Objective: Obtain and convey workplace information Activity 1. Copy/Print THE BEAR by Robert Frost 2. Introducing a Friend, Teacher, Co-worker 3. The Auto Recovery Option 12 16 32

LEARNING ELEMENT 2 Learning Objective: Participate in Workplace meetings and

discussions
Activity 1. Team concept determinants 2. Copy and paste the information about cancer Send the soft file to your mentor 3. Send soft files of an organizational model 4. Make motions in the meetings 5. Writing minutes of meeting 67 79 92 113 119

LEARNING ELEMENT 3 Learning Objective: Complete relevant work related documents Activity 1. Writing letters 2. Disclosing the Public Self 3. Fill-up requisition slip 129 147 154

LIST OF FIGURES
Figure Page

01 Desk top 02 Internet Address 03 Web Page 04 Search Engine 05 Search Engine 06 Search result 07 Hand shake 1.0 Sender & Receiver concept 2.0 Vertical and horizontal Communication 3 Save As dialog box 3-A Traditional Department (Pyramid model) 3-B Team Concept 8.8 Hierarchy of Employment 8.9 The Zigzag route for Promotion 10.1 The JOHARI window 101 Commands for formatting Numbers 102 Dialog box for format cell 103 Dialog box for format cell 105 Column 109 Dialog box for delete 110 Dialog box for insert 113 Toolbars 114-A Font style 114. B Text Size 117 Dialog box font style 118. A Formatting Toolbars 121 Dialog box for paste options 132 Dialog box for Print 138 Dialog for creating new folder

5 5 5 6 6 6 15 19 23 30 52 52 86 88 144 157 158 159 160 162 162 166 167 167 169 170 173 182 191