INDIAN INSTITUTE OF PLANNING & MANAGEMENT

Saurabh Mishra

AMUL
EFFECTIVENESS OF CHOCOLATE ADVERTISEMENT TOWARDS ITS SALES

[TYPE

THE COMPANY ADDRESS]

ACKNOWLEDGEMENT
With immense pleasure, I would like to present this project report. It has been an enriching experience for me to undergo my project on AMUL, which would not have possible without the goodwill and support of the people around. As a student of Indian School of Business & Economy I would like to express my sincere thanks to all those who helped me during my practical training programme. Words are insufficient to express my gratitude toward Mr. Tarun Gangwar, the incharge of this project for their proper guidance and assistance. At last but not least my grateful thanks are also extended all my faculty members for the proper guidance and assistance extended by them. I am also grateful to my parents and my friends to encourage & giving me moral support.

CONTENTS

Sr. No.
1.

Chapter Name
Executive Summery

Page No.
4

2.

Introduction & History

3.

Marketing Research

13

4.

Research Design

17

5.

Limitations

35

6.

My Findings

36

7.

Suggestions

37

8.

Conclusion

38

9.

Bibliography

39

10.

Questionnaire

40

EXECUTIVE SUMMARY
Indias modern dairy sector has expanded rapidly. India is recognized as a biggest and fastest growing market in the world for milk and milk products. India's dairy market is multi-layered. It's shaped like a pyramid with the base made up of a vast market for Chocolate. The bulk of the demand for Chocolate is among the rural areas whose requirement is large. Indias dairy sector is expected to triple its production in the next 10 years in view of expanding potential for export to Europe and the West; so all the countries are looking at Indian dairy industry markets for exports. As per GATT agreement the export subsidy is reduced. Because of this India is expecting major changes in dairy industry of North America, Europe and Australia. It may also get some advantage in this situation. After reduction in subsidies given by other countries India would be able to compete with their products efficiently on price in international markets. At present India has a negligible export to international markets. Both public and private sector have contributed to the dairy industry growth in India. Government dairy distributes 90% of its milk in sachets or in containers while remaining 10% is marketed as butter, ghee etc. On contrary, private sector only markets 20% of milk and remaining 80% of milk is made into preparations suitable for exports. Amul have Chocolate as their main product. Though India is No. 1 in milk production, it is unfortunate that we are importing milk products from other countries. Since we do not have good technology for production of skim milk powder we are forced to import them from Europe and New Zealand.

INTRODUCTION AND HISTORY

In the year 1946 the first milk union was established. This union was started with 250 liters of milk per day. In the year 1955 AMUL was established. In the year 1946 the union was known as KAIRA DISTRICT CO-OPERATIVE MILK PRODUCERS UNION. This union selected the brand name AMUL in 1955. The brand name Amul means AMULYA. This word derived from the Sanskrit word AMULYA which means PRICELESS. A quality control expert in Anand had suggested the brand name AMUL. Amul products have been in use in millions of homes since 1946. Amul Butter, Amul Milk Powder, Amul Ghee, Amul Spray, Amul Cheese, Amul Chocolates, Amul Shrikhand, Amul Ice cream, Nutramul, Amul Milk and Amulya have made Amul a leading food brand in India. (The total sale is Rs. 6 billion in 2005). Today Amul is a symbol of many things like of the high-quality products sold at reasonable prices, of the genesis of a vast cooperative network, of the triumph of indigenous technology, of the marketing savvy of a farmers' organization. And have a proven model for dairy development (Generally known as ANAND PATTERN). In the early 40s the main sources of earning for the farmers of Kaira district were farming and selling of milk. That time there was high demand for milk in Bombay. The main supplier of the milk was Polson dairy limited, which was a privately owned company and held monopoly over the supply of milk at Bombay from the Kaira district. This system leads to exploitation of poor and illiterates farmers by the private traders. The traders used to beside the prices of milk and the farmers were forced to accept it without uttering a single word. However, when the exploitation became intolerable, the farmers were frustrated. They collectively appealed to Sardar Vallabhbhai Patel, who was a leading activist in the freedom movement. Sardar Patel advised the farmers to sell the milk on their own by establishing a co-operative union, Instead of supplying milk to private traders.

Sardar Patel sent the farmers to Shri Morarji Desai in order to gain his cooperation and help. Shri Desai held a meeting at Samarkha village near Anand, on 4th January 1946. He advised the farmers to form a society for collection of the milk. These village societies would collect the milk themselves and would decide the prices at which they can sell the milk. The district union was also form to collect the milk from such village co-operative societies and to sell them. It was also resolved that the Government should be asked to buy milk from the union. However, the govt. did not seem to help farmers by any means. It gave the negative response by turning down the demand for the milk. To respond to this action of govt., the farmers of Kaira district went on a milk strike. For 15 whole days not a single drop of milk was sold to the traders. As a result the Bombay milk scheme was severely affected. The milk commissioner of Bombay then visited Anand to assess the situation. Having seemed the condition, he decided to fulfill the farmers demand. Thus their cooperative unions were forced at the village and district level to collect and sell milk on a cooperative basis, without the intervention of Government. Mr. Verghese Kurien showed main interest in establishing union who was supported by Shri Tribhuvandas Patel who lead the farmers in forming the Co-operative unions at the village level. The Kaira district milk producers union was thus established in ANAND and was registered formally on 14th December 1946. Since farmers sold all the milk in Anand through a co-operative union, it was commonly resolved to sell the milk under the brand name AMUL.

At the initial stage only 250 liters of milk was collected every day. But with the growing awareness of the benefits of the cooperativeness, the collection of milk increased. Today Amul collect 11 lakhs liters of milk every day. Since milk was a perishable commodity it becomes difficult to preserve milk flora longer period. Besides when the milk was to be collected from the far places, there was a fear of spoiling of milk. To overcome this problem the union thought out to develop the chilling unit at various junctions, which would collect the milk and could chill it, so as to preserve it for a longer period. Thus, today Amul has more than 150 chilling centers in various villages. Milk is collected from almost 1073 societies. With the financial help from UNICEF, assistance from the govt. of New Zealand under the Colombo plan, of Rs. 50 millions for factory to manufacture milk powder and butter was planned. Dr.Rajendra Prasad, the president of India laid the foundation on November 15, 1954. Shri Pandit Jawaharlal Nehru, the prime minister of India declared it open at Amul dairy on November 20, 1955.

PEOPLE POWER: AMUL'S SECRET OF SUCCESS The system succeeded mainly because it provides an assured market at remunerative prices for producers' milk besides acting as a channel to market the production enhancement package. What's more, it does not disturb the agrosystem of the farmers. It also enables the consumer an access to high quality milk and milk products. Contrary to the traditional system, when the profit of the business was cornered by the middlemen, the system ensured that the profit goes to the participants for their socio-economic upliftment and common good. Looking back on the path traversed by Amul, the following features make it a pattern and model for emulation elsewhere. Amul has been able to: Produce an appropriate blend of the policy makers farmers board of management and the professionals: each group appreciating its rotes and limitations, Bring at the command of the rural milk producers the best of the technology and harness its fruit for betterment. Provide a support system to the milk producers without disturbing their agro-economic systems, Plough back the profits, by prudent use of men, material and machines, in the rural sector for the common good and betterment of the member producers and Even though, growing with time and on scale, it has remained with the smallest producer members. In that sense. Amul is an example par excellence, of an intervention for rural change. The Union looks after policy formulation, processing and marketing of milk, provision of technical inputs to enhance milk yield of animals, the artificial insemination service, veterinary care, better feeds and the like - all through the village societies. Basically the union and cooperation of people brought Amul into fame i.e. AMUL (ANAND MILK UNION LIMITED), a name which suggest THE TASTE OF INDIA.

Plants
First plant is at ANAND, which engaged in the manufacturing of milk, butter, ghee, milk powder, flavored milk and buttermilk.

Second plant is at MOGAR, which engaged in manufacturing chocolate, Nutramul, Amul Ganthia and Amul lite.

Third plant is at Kanjari, which produces cattel feed.

Fourth plant is at Khatraj, which engaged in producing cheese.

Today, twelve dairies are producing different products under the brand name Amul. Today Amul dairy is no. 1 dairy in Asia and no. 2 in the world, which is matter of proud for Gujarat and whole India.

BOARD MEMBERS

Shri Ramsinh Prabhatsinh Parmar Shri Rajendrasinh Dhirsinh Parmar Shri Dhirubhai Amarsinh Zala Smt. Mansinh Kohyabhai Chauhan Shri Maganbhai Gokalbhai Zala Shri Shivabhai Mahijibhai Parmar Shri Pravinsinh Fulsinh Solanki Shri Chandubhai Madhubhai Parmar Shri Bhaijibhai Amarsinh Zala Shri Bipinbhai Manishankar Joshi Smt. Sarayuben Bharatbhai Patel Shri Ranjitbhai Kantibhai Patel Shri B. M. Vyas Shri Deepak Dalal Shri Rahul Kumar

Chairman Vice-Chairman Director Director Director Director Director Director Director Director Director Director Managing Director G.C.M.M.F District Registrar Managing Director

MARKETING RESEARCH
Marketing research plays an important role in the process of marketing. Starting with market component of the total marketing talks, it helps the firm to acquire a better understanding of the consumers, the competition and the marketing environment.

DEFINITION
Marketing research is a systematic gathering, recording and analysis marketing problem to facilitate decision making. Coundiff & Still. Marketing research is a systematic problem analysis, model building and fact finding for the purpose of important decision making and control in the marketing of goods and services. Phillip Kotler.

MAIN STEPS INVOLVED IN MARKETING RESEARCH

Defining the Marketing Problem to be tackled and identifying the market research problem involved in the task. (1) (2) (3) (4) (5) (6) (7) (8) Define the problem and its objectives. Identify the problem. Determine the information needed. Determine the sources of information. Decide research methods. Tabulate, Analyze and interpret the data. Prepare research report. Follow-up the study.

(1) Define the problem and its objectives. This includes an effective job in planning and designing a research project that will provide the needed information. It also includes the establishment of a general framework of major marketing elements such as the industry elements, competitive elements, marketing elements and company elements. (2) Identify the problem. Identifying the problem involves getting acquainted with the company, its business, its products and market environment, advertising by means of library consultation and extensive interviewing of companys officials. (3) Determine the specific information needed. In general the producer, the manufacturer, the wholesaler and the retailer try to find out four things namely: What to sell When to sell Where to sell How to sell (4) Determine the sources of information. Primary Data: - Primary data are those which are gathered specially for the project at hand, directly e.g. through questionnaires & interviews. Primary data sources include company salesman, middleman, consumers, buyers, trade associations executives & other businessman & even competitors. Secondary Data: - These are generally published sources, which have been collected originally for some other purpose. Source are internal company records, government publication, reports & publication, reports & journals, trade, professional and business associations publications & reports.

(5) Decide research methods. If it is found that the secondary data cannot be of much use, collection of primary data become necessary. Three widely used methods of gathering primary data are Survey Method: - In this method, information gathered directly from individual respondents, either through personal interviews or through mail questionnaires or telephone interviews. Observation Method: - The research data are gathered through observing and recording their actions in a marketing situation. This technique is highly accurate. It is rather an expensive technique. Experimental Method: - This method involves carrying out a small scale trial solution to a problem, while at the same time, attempting to control all factors relevant to the problem. The main assumption here is that the test conditions are essentially the same as those that will be encountered later when conclusions derived from the experiment are applied to a broader marketing area. The Panel Research: - In this technique the same group of respondents is contacted for more than one occasion; and the information obtained to find out if there has been any in their taste demand or they want any special quality, color, size, packing in the product. a) Preparation of questionnaire b) Presetting of questionnaire c) Planning of the sample (6) Tabulate, Analyze and interpret the data. The report must give/contain the following information: The title of research The name of the organization for which it has been conducted The objectives of research The methodology used Organization and the planning of the report A table of contents along with charts and diagrams used in the reports The main report containing the findings Conclusion arrived at end recommendations suggested

 Appendices (containing questionnaire / forms used sample design, instructions.) (7) Follow-up the study. The researchers, in the last stage, should follow up this study to find if his recommendation are being implemented and if not, why

RESEARCH DESIGN
"Advertising is a paid form of non-personal presentation and promotion of ideas, goods or services by an identified sponsor." 1. RESEARCH PROBLEM Increase the awareness level of AMUL CHOCOLATE. Seek the general perception of consumer towards AMUL CHOCOLATE. To find the performance of AMUL CHOCOLATE vis--vis other Brands. To know the consumer psyche and their behavior towards AMUL CHOCOLATE.

2.

RESEARCH OBJECTIVES & related sub objectives To know the relationship of sales with the advertisement. To know awareness of people towards Amul chocolates. To know in which segment chocolates are mostly like/preferred. To know which advertisement tool is mostly preferred by people. To know the preference of Amul chocolates with comparison to other competitive brands. To know the factors which affects consumer's buying behavior to purchase chocolates.

3. INFORMATION REQUIREMENT First, I had to know about all the competitors present in the chocolate segment (Reputed and well established brands as well as Local brands). Before going for the survey I had to know the comparative packs and prices of all the competitors existing in the market. Since chocolate is a product that attracts children and youngsters hence I had to trace the market and segment it, which mainly deals with people of various age groups.

 As chocolate is different product, the main information needed is the various types of chocolates available in the market, their calorific value and various other facts. As Amul chocolate advertisements are mainly done through hoardings but on television the advertisement is being telecasted timely and on the proper time or not. AMUL CHOCOLATE is made from Sugar, Cocoa Butter, Milk Solids, Chocolate mass.

Composition: Milk Fat 2 Sugar 55% Total Fat 32.33% (Milk Fat + Cocoa Fat) Cocoa Solids 7.5% Milk Solids 20%

4. CHOICE OF RESEARCH DESIGN - ALTERNATIVES & CHOICE Despite the difficulty of establishing an entirely satisfactory classification system, it is helpful to classify marketing research on the basis of the fundamental objectives of the research. Consideration of the different types, their applicability, their strengths, and their weakness will help the student to select the type best suited to a specific problem. The two general types of research are:

 Exploratory Research Exploratory research seeks to discover new relationship, emphasis on discovery of ideas. Marketing researches devote a significant portion of their work on exploratory studies when very little is known about the problem being examined. Conclusive Research Conclusive studies attempts to determine the frequency with which something occurs or the relationship between two phenomenons. Usually conclusive studies assume certain under underlying characteristics of the market or have some precise statement of research questions/hypothesis.

5. RESEARCH INSTRUMENT USED - DETAILS & WHY? If one wants to know what type of dentifrice people use, what they think of, television commercials, or why they buy particular brands of cars, the natural procedure is to ask them. Thus, the questionnaire method has come to be the more widely used of the two data collection method. Many consumers are now familiar with the telephone caller who greets them with "We are making a survey", and then proceeds to ask a series of questions. Some interviews are conducted in person, others by telephone, and others by mail. Each of these has its special advantages and disadvantages and limitations. The questionnaire method in general, however, has a number of pervasive advantages and disadvantages. Discussion of particular variations will be more meaningful if these characteristics of the general methods are brought out first. A questionnaire consists of list of questions to be asked from the respondents and the space provided to record the answer / responses. Questionnaire can be used for the personal interviews, focus groups, mails and telephonic interviews. The

choice among these alternatives is largely determined by the type of information to be obtained and by the type of respondents from whom it is to be obtained. The common factor in all varieties of the questionnaire method is this reliance on verbal responses to question, written or oral. Questionnaire in the project consists of: Multiple choice questions DICTHOMUS Multiple Choice Questions: Questions of this type offer the respondents an alternative to choose the right answer among others. It is faster, time saving and less biased. It also simplifies the tabulating process. Open End Questions: In this type respondents are free to answer in their own words and express the ideas they think are relevant, such questions are good as first questions or opening questions. They introduce the subject and obtain general reaction. DICTHOMUS: These are the questions which are Boolean in nature. These answers are straightforward and respondents have to answer them in a straight way. That means the answer can only be either 'Yes" or 'No'.

6. SAMPLING TECHNIQUE USED & SAMPLE SIZE - WHY? Sample design is a definite plan of obtaining some items from the whole population. The sample design used in this project is two state sampling i.e. Cluster and convenience. In the probability sampling methods, each items in the sample is chosen one at a time from a complete list of universe elements. In marketing research practice, it will sometimes be more expedient to select

clusters or groups of universe elements, rather than to choose sample items individually. Sampling methods in which universe elements are chosen in groups ---- rather than individually -- are called cluster-sampling methods. They are widely used in the sampling of human populations. When no complete universe listing exists, a type of sampling is called area sampling may be the only practically feasible form of probability sampling. NONDISGUISED, STRUCTURED TECHNIQUES The non structured techniques for attitude measurement are primarily of value in exploratory studies, where the researcher is looking for the salient attributes of given products and the important factors surrounding purchase decisions as seen by the consumer. Structured techniques can provide a more objective measurement system, one which is more comparable to a scale or a yardstick. The term scaling has been applied to the efforts to measure attitudes objectively, and a number of useful scales have been developed. SAMPLING METHODS Sample design is a definite plan of obtaining some items from the whole population. The sample design used in this project is two state sampling i.e. cluster sampling and convenience sampling. The total sample size was 200. CLUSTER SAMPLING Here the whole area is divided into some geographical area and a definite number of consumers were to be surveyed. CONVINIENCE SAMPLING This type of sampling is chosen purely on the basis of convenience and according to convenience.

FIELD WORK- METHOD USED FOR DATA COLLECTION

Questionnaire was prepared keeping the objective of research in mind. Questions were asked to respondents as regards to their willingness to purchase Chocolates. The help of questionnaires conducted direct interviews, in order to get accurate information. In order to get correct information I had to approach consumers ranging from 15 yrs to 65 yrs. I visited as many respondents as I can and asked them their real likings about any chocolate and also got an idea, how a chocolate should be? It is really a Herculean task to understand Consumer Behavior, as the definition suggest, "Consumer behavior is a physical activity as well as decision process individual engaged in when evaluating, acquiring, using and disposing goods and services". In order to collect accurate information I visited to Garden, Parks, Temple, Superstores, Theatres and Gymnasium, each and every question was filled personally by the respondents and checked properly. People were not willing to answer, when they were contacted between 1.00 pm to 5.00 pm, the time when most of the people take rest during the scorching heat.

PRIMARY TABULATION & INTERPRETATION

[1] What kind of Chocolate do you eat? Branded..92 % Non branded08%

INFERENCE 92% respondents consume Branded Chocolates, while 8% still consume non branded.

[2] Who uses chocolates in your family? Children..34 % Teenager33 % Young26 % Old..07 %
CHOCOLATE USERS

7% 0% 35% 26%
Teenager Young Old Children

32%

INFERENCE Mostly children & teenagers like chocolates in their families. So we should give stress on children & teenager segment to increase market share. Young people also using chocolates for consuming & for giving as a gift.

[3] What form of Chocolate do you like? Cookies..14% Bar.60% Wafer..20% Other06%

Form of chocolate

6% 20%

14%

Cookies Bar Wafer Other

60%

INFERENCE The above diagram suggest that the most preferred form is bar i.e. 60%, followed by wafer i.e. 20%, Cookies are all time favorites with 14% while other forms are preferred to the extent of 6%.

[4] Which Television channel you like to watch most? STAR.100 ZEE.15 SONY.30 CARTOON..30 Others..25

T.V.CHANNEL PREFERENCE
25
Others Cartoon Sony

30 30 15 100
0 20 40 60 80 100 120

Zee Star

INFERENCE Mostly people like STAR channel. This channel is very popular among all the age group people. SONY & CARTOON channels are also popular but not as STAR. In other channels sports and news channels are preferred. CARTOON channel is specially preferred by children. So it will be more beneficial top give advertisements on STAR & CARTOON channels, it covers all the age groups.

[5] In between what time you like to watch television? 5pm to 8 pm..33 % 8pm to 11 pm37 % Late Night.10 % Morning.15 % Afternoon..05 %

TIMING PREFERENCE

5%
5 to 8pm

15% 10%

32%

8 to 11pm Late night Morning

38%

After noon

INFERENCE From the survey it was found that 37% of the respondents like to watch T.V. after 8 pm to 11 pm. Because Mostly people belong to service class & females in the families got their work by this time. At 5 to 8 pm 33% respondents in which especially children watch cartoon channel & etc. so it is good to advertise on preferred channels on these timings.

[6] By which media you prefer to watch advertisements? Television.67 % Hoardings.17 % Newspapers08 % Magazines05 % Others.03 %

MEDIA PREFERENCE TO WATCH ADVERTISEMENT

5%3% 8% 0% 17% 67%

Television Hoardings Newspapers Megazines Others

INFERENCE Mostly people like to watch an advertisement through Television because most of them belong to service class. Children are getting attracted through advertisement on television and hoardings. Company tries to give attractive advertisement through T.V. and hoardings because advertisement through hoardings is less costly.

[7] What factors effects you in a chocolate advertisement? Brand ambassador.60 Jingles..30 Comedy..45 Music40 Emotions20 Others..05

EFFECTIVE FACTORS
70 60 50 40 30 20 10 0

am ba ss ad or

gl es

Co m ed y

INFERENCE Good Brand Ambassador generally effects people's perception towards a product and create an image in their mind. Mostly people likes to see celebrities like Amitabh Bacchan, Sachin Tendulkar, M.S.Dhoni, Saniya Mirza etc. as a Brabd Ambassador in chocolate advertisements.At the same time people like comedy, slow music & specially children like jingles in advertisements.

Br an d

Em

O th er s

us ic

Jin

ot io

ns

[8] Have you ever tasted Amul Chocolate? Yes90 % No.10 %

Ever Tasted

10%

Yes No

90%

INFERENCE The chart shows that 90% respondents have tasted Amul Chocolate, while still 10% have not tried Amul Chocolates. Amul must use proper techniques in order to cater the needs of every common man.

[9] Can you recall AMUL Chocolate advertisement? Yes.32 % No..68 %

Advertising Effectiveness

32%
Yes No

68%

INFERENCE Here it was observed that only 32% respondents were able to recall Amul Chocolate advertisement. This shows how much Amul lags behind in promotional activities and advertisement. Therefore Amul must use strong promotional activities and advertisement in order to retain their potential consumers.

[10] Which Chocolate do you like most? Nestle.28% Cadbury.58% Amul13% Any other.01%

Market share

13%

1%

28%

Nestle Cadbury Amul Any other

58%

INFERENCE We can clearly gauge from the pie chart that Cadbury being on the top slot with 58% market share dominates the chocolate market, followed by Nestle with 28% share, whereas Amul have only 13% market share and thus lags behind.

[11] What is the frequency of purchasing Chocolate? Daily.17 % Weekly22 % Fortnightly...13 % Occasionally.48 %

17% Daily 48% 22% Weekly Fortnightly Occasionally

13%

INFERENCE The frequency of chocolate differ a lot where 17% respondents buy it daily, 22% weekly, 13% fortnightly, and there is a Hugh chunk of people who buy chocolate occasionally.

[12] How do you scale your Chocolate?

ATTRIBUTE

POOR

AVERAGE

GOOD

EXCELLENT

PRICE

48%

22%

23%

07%

SWEETNESS

20%

14%

20%

46%

PACKAGING

33%

18%

12%

37%

SOFTNESS

12%

16%

23%

49%

SCHEMES

37%

13%

17%

33%

AVAILABILITY

12%

15%

23%

50%

LIMITATIONS

(1)

Limited time is available for interviewing the respondents. As a result of this it was not possible to gather full information about the respondents.

(2)

When I interviewed children and teenagers, sometimes they use to give answers under the influence of their parents or elders.

(3)

Sometimes people are less interested in filling up questionnaire.

(4)

Sometimes the problem which I face is language problem for which I have to make them understand.

(5)

Non-cooperative approach and rude behavior of the respondents.

(6)

If the respondents answer does not falls between amongst the options given then it will turn up to be a biased answer.

MY FINDINGS
During the survey it was found that still there are 10% people who have not tasted Amul Chocolate. Lack of awareness in consumers. Many people are not know about Amul chocolates specially children and teenagers. As I found that the main product of Amul is Milk and company firstly wants to capture maximum market share in milk market which is approx. 66%, after it Amul is concentrating upon butter & cheese which has market share of approx. 88%, so it is not concentrating upon chocolates. When I interviewed people then many of the people cannot recall Amul chocolate advertisement. It shows Lake of Advertisement or advertisement is not timely given or advertisement is not given on right time. In its advertisement is not using any brand ambassador which attracts all age group people like Cadbury. There is lace of Sales Promotional Activities i.e. free tattoo, extra weight, toys, quiz contest etc. Cadbury is main competitor and strategically better performer then Amul. I find the main thing is that "Amul" brand name has very good image in consumer's mind and they consider it as Pure & Good Product.

SUGGESTIONS
In order to maintain and increase the sales, the following recommendations regarding Amul Chocolates; particularly regarding advertisement, distribution, promotional policies, etc, are hereby suggested: First and foremost Amul should take proper action in order to improve service, because although being on a top slot in Butter and milk supplies it does not get the sales in chocolate, which it should get. Company should use brand ambassador which attracts each age segment Amul should give local advertisements apart from the advertisements given at the national level. Local advertisement must mention the exclusive Amul shops of the city. Try and change the perception of the people through word of mouth about Amul in advertisements, because they are the best source to reach Children and families. Though Amul chocolate advertisements are rarely shown on television yet many people could recall it as per the data of research. It shows that there is only need to give advertisement only to rememorize customers. Because Amul is very strong brand name. Company should introduce sales promotion schemes like free weight, pranks, tattoo, contest, free gifts etc. Advertisement can be done with the help of animations that attracts children and teenagers because chocolates are consumed largely in this segment. Company should launch chocolates in new flavors like (1) Mix Fruit (2) Pineapple (3) Elaichi (4) Coffee (5) Strawberry (6) Banana (7) Mango

CONCLUSION
As we know that Amul is very big organization and market leader in dairy products. It has maximum market share in Milk, Butter and Cheese, which are its main/core products. As we know Amul is a co-operative organization but chocolate industry is a profitable industry we can't ignore it. With the help of research, company can find out its week points in chocolate product and can increase its market share through rectify mistakes. People have believed in Amul's product and they will accept its chocolates also if effective actions were taken. The survey resulted into following conclusions: Amul must come up with new promotional activities such that people become aware about Amul Chocolates like Chocozoo, Bindaaz, and Fundoo. Quality is the dominating aspect which influences consumer to purchase Amul product, but prompt availability of other chocolate brands and aggressive promotional activities by others influences the consumer towards them and also leads to increase sales. In comparison to Amul Chocolate, the other players such as Cadbury, Nestle, and Perfetti provide a better availability and give competition to the hilt. People are mostly satisfied with the overall quality of Amul Chocolate, but for the existence in the local market Amul must use aggressive selling techniques.

BIBLIOGRAPHY

(1) www.amul.com (2) www.amuldairy.com (3) www.google.com (4) www.marketresearch.com (5) www.dairy.com (6) Research Methodology. ( Harper W. Boyd, C. R. Kothari )

Questionnaire
Q No.
1.

Question
What kind of Chocolate do you eat?

Options
Branded Non branded Children Teenager Young Old Cookies Bar Wafer Other STAR ZEE SONY CARTOON Others

2.

Who uses chocolates in your family?

3.

What form of Chocolate do you like?

4.

Which Television channel you like to watch most?

5.

In between what time you like to watch television?

5pm to 8 pm 8pm to 11 pm Late Night Morning Afternoon Television Hoardings Newspapers Magazines Others

6.

By which media you prefer to watch advertisements?

7.

What factors effects you in a chocolate advertisement?

Brand ambassador Jingles Comedy Music Emotions Others Yes No Yes No Nestle Cadbury Amul Any other Daily Weekly Fortnightly Occasionally

8. 9. 10.

Have you ever tasted Amul Chocolate? Can you recall AMUL Chocolate advertisement? Which Chocolate do you like most?

11.

What is the frequency of purchasing Chocolate?

12.

How do you scale your Chocolate? Price poor Sweetness poor Packaging poor Softness poor Schemes poor Availability poor

average average average average average average

good good good good good good

excellent excellent excellent excellent excellent excellent