SUMMER TRANING REPORT ON

THE LAXMI NIWAS PALACE

(A UNIT OF GOLDEN TRIANGLE FORT & PALACES PVT. LTD.)

HERITEGE HOTEL

SUBMITED TO Dr. Pankaj jain (faculty guide)

SUBMITED BY Rahul Chandra M.B.A. part -1

Executive Summary
Organization are made up of people and function through people, without people organisation cannot exist. The resources of men, money, material and

machinery are collected, co-ordinate and utilized through people. These resources by themselves cannot fulfill the objectives of an organisation. They need to be united into a team. It is through the combined efforts of people that material and monetary resources are effectively utiliesed for the attainment of common objectives. Personnel or Human Resource Management deal with the people dimension in management. It primarily encompasses those activities designed to provide for and coordinate the human resource of an organisation. According to National Institute of Personnel Management of India " Human Resource Management is that part of Management concerned with people at work and with their relationship within the organisation. It Seeks to bring together men and women who make up an enterprise enabling each to make his own best contribution to its success both as an individual and as a member of a working group. The above aim of attaining goals could be achieved only if the skills in humans are developed and they remain committed to the organisation are essential for the accomplishment of organisation objectives which is only possible through training.

Training is the subject matter of my project report. The Researcher has tried his best to search the various methodology used by Laxmi Niwas Palace to train their staff by searching out shortcomings in them. The Researcher hopes that her efforts and suggestions may prove fruitful to the hotel, similarly working with the hotel group has made her more confident and enthusiastic.

ACKNOWLEDGEMENT
I would like to offer my deepest sense of gratitude to the management of Hotel Laxmi Niwas Palace for providing me the opportunity to do my summer training in their prestigious organization. I am immensely grateful to Mr. Om Prakash Suthar (Personnel Manager) Dr. T.K. Jain(Training coordinator) for their kind co-operation and providing with valuable suggestions and guidance on every step of my research work. They provided me with a spirit to do this training and without their endeavor and perseverance this project would not have seen the light of the day. I would also like to convey my thanks to all the staff members and employees of Laxmi Niwas palace for giving me their valuable time from busy schedules and answering my queries. A word of thanks to my my guide Dr. Pankaj Jain whose guidance, suggestions criticism and judgment have been indispensable throughout and whose painstaking and perceptive work have made the composition of this project. Last but not the least, I have no words for my family members, friends and colleagues whose constant support has helped me finish the project in time. [RAHUL CHANDRA]

TABLE OF CONTENTS

1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12. 13.

Introduction. Objectives of project study. Hotel Profile Laxmi Niwas Palace. Concept of training. Training at Laxmi Niwas Palace,Bikaner. Training Plan of Laxmi Niwas Palace,Bikaner. Research Methodology. Data Analysis. Swot Analysis. Conclusions. Suggestions. Bibliography. Questionnaire.

INTRODUCTION

INTRODUCTION
Human Resource Development in recent years has become the forces of attention of planners, policy makers and administrator. A country can develop only when its human resources are developed through health, nutrition education, training and research. Training plays a vital role in the functioning of an organization. It is organizations procedure by which people learn knowledge and skill for a definite purpose. The purpose of training is basically to bridge the gap between job requirement and present competence of an employee. The purpose of this project is to gain opportunity to design a training module for employees of the hotel for getting better performance and retention of them in hotel industry and also to analyse how effective is the training which is provided to them on daily basis. It becomes necessary to evaluate the extent to which training programs have achieved the aims for which they were designed. Such an evaluation provides useful information about the effectiveness of training as well as about the design of future training programs. Thus the various training producers of the Laxmi Niwas Palace need to be studied and to provide for certain suggestions which might be fruitful to the organization.

OBJECTIVES OF PROJECT STUDY The project which The Researcher has undertaken is to analyse the effectiveness of training in the hotel. The framework regarding this will include: Identifying the training. To study the various training procedures of the Laxmi Niwas. Analysis of effectiveness of training in Laxmi Niwas Palace. Inquire about the satisfaction level of employee in terms of training. Fully analyzing. Inquire & analyse whether the training given leads to development & promotion. Coming to some conclusions and providing with some fruitful suggestions.

Laxmi Niwas Palace

HISTORICAL BACKGROUND.

Welcome to bikaner the heritage city, nenowned for fort and palaces that are rated the best in the state of rajasthan and india. The laxmi niwas palace, named after the goddess of wealth and prosperity laxmi consort of the creator vishnu was the principal residence of late his highness ganga singh. It was built in the year 1902 was design by the renowned architect sir. Swinton jacob in the indo saracen style. The exquisitely and delicate filigree and lattice works makes it a cynosure of all eyes and connoisseurs of art hailed it as one of the most picturesque palaces of the sub-continent is the crowning glory of the princely rajputana state. In the center a grand courtyard, surrounded by rooms and commons on all sides, has been witness to celebrations of the men folk and the woman folk, ensconced behind stone jharokhas that over looked the courtyard, partook discreetly in the cultural extravaganzas which were regularly held in honor of various dignitaries who visited the laxmi niwas palace. This palace was a

favorite destination of Lord Mountbatton, Queen Mary. King George v. King Edward viii, the king of Greece, M. Clemenceau Prime Minister of France. Viceroy lord Harding, Viceroyu Lord Linithgow, Lord Irwin. Dr. Rajendra Prasad first President of republic of india. Pt. Madan Mohan Malviyaji, Dr. (mrs.) Sarojini Naidu, Sir Tejbahadur Sapru. Sir. Akbar Haidri, Thakur Bhaktavar Singhjl, Maharaja Kumar Vijay Singhji and many distinct dignitaries. Commanding a royal view, the Laxmi Niwas Palace in Bikaner is located within the precinct of Lallgarh Palace Complex.It was built precisely for Maharaja Ganga Singh for his personal use. Today, it has been converted into a heritage hotel to restore previous glory and entertain guests who come to visit this walled city.

Accommodation at Laxmi Niwas Palace: Laxmi Niwas Palace, Bikaner has aesthetically appointed and meticulously adjusted guestrooms. All the guestrooms display gold plated paintings or carved ceilings. This apart, they are very commodious and complete with modern amenities like attached bathrooms, bathtubs, hot and cold water, direct dial telephones, color T. Vs, Refrigerators and 24 hours satellite entertainment.

Dining at Hotel Laxmi Niwas Palace: Bikaner Laxmi Niwas Palace offers refined dining opportunities at its onsite restaurants and bars that include; Swarna Mahal - authentic northwest cuisine Hari Mahal mouth watering snacks from round the world Chowk scrumptious meals The Trophy Bar - exotic drinks and cocktails Business at Laxmi Niwas Palace: Laxmi Niwas Palace, Bikaner features remarkable business and conference facilities that are conducive to host any type of meeting or seminar. It has a Smoking Room widely used as a conference hall. This conference hall is well configured and is very favorable for conducting any serious meetings. Besides, this heritage hotel has an extensive business center too, that remains open 24 hours a day and provide all assistance. GREETINGS The guests are greeted in the traditional manner as they enter the premises. In Rajasthani "Khamaghani" is the addressing word which means "Namaste"

INTERIOR LOOK OF LAXMI NIWAS PALACE Designed in the style of sprawling traditional havelis, Laxmi Niwas Palace has golden stone walls exterior all look is heritage. Central area long corridors, secluded courtyards and simplified lattice work offer Rajasthan's architecture in a modern uncluttered and contemporary idiom.

The Laxmi Niwas Palace have many parts like

THE SWARNA MAHEL

A luxurious multi cuisine restaurant, the swarna mahal is located in the private dining hall of the royal family. Decorated with pure gold wall paintings and a gilded carved woodwork ceiling the swarna mahal is literally a golden room with an ambience that transports you to a fairy tale world of beautiful princesses and chivalrous princes. The chef takes his inspiration from the famed table of the bikaner royal family. Apart from its regular menu swarna mahal also serves several mouth watering local specialities.

Dinner in the rajasthan village An authentic traditional local cuisine is being served here. Rajasthan village is being setup. Cultural entrainment is added for one experience the rural rusty but rich cultural life style.

Dinner in the sand dunes At 10 kms from the palace, in a rustic camping set up a theme dinner is organized in the sand dunes. The venue is lit up with mashals and oil lamps. Desert singers and dance troops liven up the evening with their enchanting performance. Evenings in the desert and in the sand dunes open to the sky, a beautiful experience.............................. laxmi niwas palace was the personal residence of maharaja ganga singhji of bikaner. The residential rooms were designed keeping in mind the fact that they would be used by the royal family itself or by the personal guests of the maharaja as only guests of equal status to the maharaja would be invited to spend the night in the palace. Most of the rooms are decorated lavishly using pure gold wall paintings and have painted or carved wood ceilings.

THE SUITES

These rooms have now been refurnished keeping in mind their original decor. All modern facilities, including air conditioning, have been installed. The rooms of laxmi niwas palace have witnessed history being made. During the days of the raj they hosted the high and mighty. Even today they retain their unique flavour and provide guests with an unforgettable experience. The rooms of laxmi niwas palace have been painstakingly renovated and refurnished. To ensure that the rooms retained their original character, the team of interior decorators worked with a set of photographs taken during the 1937 golden jubilee celebrations as their guide line. The team ensured that the rooms provided all the basic amenities, required by the modern traveler. All modern amenities, including air conditioning, running hot and cold water, refrigerators, televisions, telephones etc. Were provided without disturbing the original look of the rooms.

THE RAJPUTANA ARTS

The Rajputana Arts is a book shop which have many typs of books written by the the rajputs and many types of paintings,photographs,portrait,books written by foregieners and many more. Many of the books are give us knowledge about india and the about The Raj Pariwar.

THE TROPHY BAR

The Trophy Bar is located at the center area of the hotel. It had all types of exotic drinks and cocktail. The interior are so nice that have original manniquine of crocodile,tiger,bull.dear and many more.

HRD POLICIES A PRACTICES There are mainly related to Manpower planning, recruitment & selection Training Performance appraisal Motivation Wage salary administration a) Manpower planning, recruitment & Selection Attracting the right person at the right time and at the right job is very important. Not much is done for planning except in big chains like the Taj groups, Oberois etc. No enterprise can survive for a long turn in a competitive economic system, if poor selection & poor placement are in effect for a long time Psychological & aptitude test for selection of employees are done. b) Training

Most hotels and restaurants training involves new skills to the supervisor like how to give orders, how to reprimand, how to put across a new ideas for the workers skills may be how to talk to customers, how to cut steaks, make a bed, prepare a special dish etc.

c)

Performance Appraisal

It presupposes job specification, job description and clear job instrument coupled with laying down the standard of performance. Once these are laid, it becomes easier to measure the actual performance. These are not adopted practically. d) Motivation

In hotel industry, employees work under a lot of stressful situations. Thus the rate of absenteeism increases & the turnover also increases reducing the efficiency. Therefore to reduce the same, motivational schemes such as operational excellence etc are formulated. e) Relation with the trade unions

Relationship with the trade unions has recently improved because of the good management.

f)

Wage and Salary

These must be given in accordance to the efforts put in by an individuals and productivity received. In today's economic scenario, the rate of inflation is so high that the individuals feels threatened & thus he wants a minimum pay package.

CONCEPT OF TRAINING

CONCEPT OF TRAINING Human Resource Management is a set of policies, practices and programs designed to maximize both personal and organizational goals.

HRM is concerned with two kinds of functions: Managerial functions controlling. Operative functions include recruitment, selection, induction, training etc. Which include planning organizing, directing and

Training is an major operative function, it is the process by which employees learn knowledge skills and attitudes to achieve organization and personal goals. The purpose of training is basically to bridge the gap between job requirement and present competence of an employee give a man a fish, he will eat it, Train a Man to fish he will feed his family. This saying highlights the importance of training everywhere. Employee training is importance of training everywhere. Employee training is important to organization when successfully conducted training can benefit the organization through increased profitability training is aimed at improving the behavior and performance of a person. IT is never ending or continuous process.

TYPES OF TRAINING TO EMPLOYEES 1. Orientation Training : - Induction or orientation training seeks to adjust newly appointed employees to the work environment. Every new employee needs to be made fully familiar with the job, his supervisors and sub ordinals.

2.

Job Training : - It refers to the training provided with a view to Increase

the

knowledge and skills of an employee for improving performance on the job.

3.

Safety Training : - Training provided to minimize accidents and damage to machinery is known as safety training. It involves instruction in the use of safety devices and in safety consciousness.

4.

Refresher Training : - When existing techniques become obsolete due to the use of new

development of better techniques, employees have to be trained in the methods and techniques.

5.

Promotional Training:- It involves training of existing employees to enable them to perform higher level jobs. Employees with potential are selected and they

are given training before their promotions so that they do shoulder the high responsibility.

not

find

difficulty

to

6.

Remedial Training : - Such training is arranged to overcome the

shortcomings

in behavior and performance of old employees.

SYTEMATIC APPROACH TO TRAINING:-

Identifying Training Needs Job Present Performance Gap Desired Performance

Setting Training Objectives and Policy

Designing Training Program

Conducting the Training

Follow up and Evaluation

EVALUATING TRAINING EFFECTIVENESS Need for Evaluation :- It is necessary to evaluate the extent to which training programs have achieved the aims for which they were designed such an evaluation would provide useful information about the effectiveness of training as well as about the design of future training programs. Evaluation enables an organization to monitor the training programme. Evaluation enables an organization to monitor the training programme and also to update or modify in future programs of training. The evaluation of training oritenne or consequences also provide useful data on the basis of which relevance of training and its integration with other functions of human resource management can be judged.

CONCEPT OF TRAINING EFFECTIVENESS:- Training effectiveness is the degree to which trainees are able to learn and apply the knowledge & skills acquired in the training program. It depends on the attitudes, interests, values and expectation of the trainees and the training environment. A training program is likely to be more effectively when the trainees want to learn are involved in their jobs, have career strategies. Content of a training programme and the ability and motivation of trainees also determine training effectiveness.

EVALUATION CRITERIA Evaluation of training effectiveness is the process of obtaining information on the effects of a training in the light of that information. Evaluation involves controlling and correcting the training program. The basis of evaluation and mode are determined when the training program is designed. According to Hamblin :- Training effectiveness can be measured in terms of following criteria. Reactions Learning Behaviour Results

Thus training for practice of a profession is intellectual in character. It is pursed not for one's own sake but for others. Formal education and training is essential for acquiring the prescribed academic qualifications.

Creating the Learning Environment during Training Programme For training to be most successful there are two preconditions for learning, readiness and motivations. Trainee readiness and motivation. Trainee readiness means that trainees must possess the background skills and knowledge necessary to learn the material that will be presented to them. The other precondition for learning is trainee motivation. Ideally trainees should see a need for the new skills and understand how successfully training will benefit them, while some learning can occur without motivation learning is much more efficient if trainees want to learn. There are several ways to increase Researcher has shown that the attitudes and expectations of trainees as they begin a training program can effect their reactions to the programme and the amount they learn. It has been shown that the individuals who freely choose to attend a Training programme learn more than those who are required to attend. Moreover individuals who are committed to their careers and have engaged in career planning seem to respond better to training.

TRAING AT LAXMI NIWAS PALACE

TRAINING AT LAXMI NIWAS PALACE Training is the essential part of each and every organization. Laxmi Niwas Palace also has its own will - planned training plan where employees from higher to lower level are imparted training. The whole training is seen under a training co-ordinator who sees to it that everything goes rightly. Laxmi Niwas Palace is equipped with a separate learning services room where training is imparted through latest technology. Both on the job and off the job training are provided. CLASSIFICATION OF TRAINING TRAINING

Central (Training Classroom)

Departmental (at Department Level)

Mandatory Training

Non-Mandatory Training

MANDATORY TRAINING - Mandatory Training at Laxmi Niwas Palace includes Hotel guest satisfaction / guest orientation skills Security awareness Fire drill Hygiene and sanitation Welcome look for ladies Welcome look for gentlemen Welcome Environment Safety and You

NON -MANDATORY TRAINING Non - mandatory training is imparted which includes 1. Skill Training Technical skills - on the job Training Guest orientation skills Art of service recovery Getting it right (Telephone Etiquettes) Art of effective communication Art of suggestive selling

2.

Leadership Training Supervisory Development Programme Time Management Programme Saturday Management Programme.

3.

INFORMATION TECHNOLOGY CLS Training POS Internet Computer Basics

4.

SAFETY TRAINING EHS Awareness Safety for contractors & Casuals Electrical Safety Defensive driving First Aid

5.

ATTITUDINAL TRAINING Attitude Management Session

REGIONAL TRAINING : - The regional training decided by Hotel Corporate Headquarter and nominee from all welcome hotels attend it. It takes place 3-4 times in a year at different venues. Thus training at Laxmi Niwas Palace is classified and provided in terms of mandatory and non-mandatory basics. All the employees have to undergo such trainings. DEPARTMENTAL TRAINING The Laxmi Niwas Palace has eight departments for which it undergoes departmental training from time to time. The training officer incharge sees to it that all the departments undergo training simultaneously. The departments are:1. 2. 3. 4. 5. 6. 7. Front Office House Keeping Security Accounts Personnel Food & Beverages Kitchen

8.

Maintainance

OPERATIONAL DEPARTMENTS UNDER MAIN DEPARTMENTS. 1. Front Office : Reception / Reservation - Bell Desk - Hospitality / Lobby Desk - Entertainment Desk - Telephone - Health Club, Beauty Parlour - EC launge - EC desk

2.

House Keeping : -

Public Area - Floors - Linen & Uniform Room - Control Desk - Laundry - Horticulture

3.

Food & Beverages:- Coffee shop - Bar - Buffet Restaurant - Room Service - Specialty Restaurant - Banquets - Discotheque (Kalbelia)

- Garden Manager - Meat Fabrication - Indian Kitchen - Coffee Shop Kitchen - Continental Bulk Kitchen - Bakery & Confectionary

5.

Accounts

- Accounts Payable - Income Accounts

- F & B Control - Purchase / Receiving Store - Liaison - System 6. Security Department:- Security of Guest - Security of hotel property - Security of employee

All the departments have their respective HOD'S under whom are assistant managers, supervisors and supervisory staff who are given training from time to time.

TRAINING PLANS OF LAXMI NIWAS PALACE

TRAINING PLAN OF LAXMI NIWAS PALACE The Laxmi Niwas Palace has its own training plan, it covers all the wider areas of training. The whole training plan includes. Welcome Environment Saturday Management Session Security Awareness Art of Suggestive Selling Welcome look for gentlemen Guest satisfaction system Time Management Getting it right First Aid Safety & You Art of effective communication Food and Personal Hygiene Safety for contractors & Casuals Welcome look for ladies Monthly DLC Meeting Electrical Safety Ergonomics

 Fire Prevention Theory / Drill Defensive Driving Stress Management Operational Excellence Welcome Environment In this type of training plan information related to water saving is given which includes. Push taps such taps save water by controlling Different places of Laxmi Niwas Palace board are posters giving quotations like "Don't waste water", "Close the tape if not in use."

Trees:- Every year trees are planted by the gardener and information related to benefits of trees are given in such training plan.

Pollution Control:- Information regarding pollution control devices is given, vehicles must be in proper condition. Vehicles are tested to see that no pollution is created in the atmosphere.

Paper Saving:- Paper for official use are used in limited number and both sides are used to avoid wastage. Use of polybags are restricted, they are just used for important use only and disposed when not in use.

Saturday Management Session:Every week during Saturday's management sessions are held in which managers meet together and discuss the important topics related to changes in hotel.

Managers of various departments meet together and discuss current matters related to hotels DLC's and managers meet together and discuss on their respected topics. Security Awareness:This type of training is regarding the rules and regulations related to security of Laxmi Niwas Palace all have to seriously follow the security standards. Security training regarding MMI is given ie security of men, material and information is imparted. There are security guards who checks cards entry of the people who desire to go inside the hotel.

 Staff gate pass is given to all those who want to visit the office, the pass is checked at the main gate. There is a security department headed by a chief security officer and four security officer and many security guards suspicious people are not to enter unless they are properly checked by the officer.

Art of suggestive selling It is related to food and Beverages services. It is concerned with guests services so that the guest recome next time. It includes the training of how to attract more and more guests so that it would be able to get more and more profit, it is the marketing of services to guests.

Time Management This is basically related to time office where employees makes an entry in the attendance register by the timing of their coming in the hotel and leaving from the hotels.

 When the employee has to go outside the hotel for official and personal work then they must take written permission from their heads and must take a gate pass from the time office. Punctuality is the principle of hotel. The employee must come thirty minutes earlier.

First Aid During this session awareness is created among the employees regarding first aid like. 1. 2. 3. 4. 5. 6. First aid of injury and wounds. Respiration first aid & like oral breathing Suffocation Wound in muscle and joints Burn part Shock

The employees are told the ways by which the lives of people can be saved in case of a fracture, backbone (Spinal) fracture. Transport on a rigid frame. This frame may be improvised by using available board or a door. The rigid from may be placed on a stretcher for transportation. If a frame cannot be improves transport patient on abdomen on stretcher made of canvas or blanket.

Food and Personal Hygiene Such type of training is conduced by the doctors and senior chiefs. They give information related to cleanliness of food and personnel like consumption of a food and personnel like consumption of a fresh food must be served and in taken. To keep the refrigerator clean. To prepare food in hygienic conditions. Persons suffering from infection or some other diseases are not allowed in the hotel and test are conducted from time to time. Safety for contractors and casuals The contractors and casuals are informed about the rules and regulations during the induction . The rules of hotel are told to them.

Monthly DLC meetings In every month on a particular day DLC meeting is organized. In this meeting DLC's discuss their respected area's topic.

Electrical Safety: Training regarding electrical safety is given. There is an engineering department in which there are a number of devices that keeps a check on the safety of the hotel.
The trainees are informed about the various devices and there functioning.

In case anything goes wrong like fire in a room then alarm ring up in the engineering department. Ergonomics It is training related to computer manners like proper shut down of system, when not in use, use of screen saver, it also includes proper pastures at time of working on a computer. Printer should be switched off when not in use. Training of posture while sitting and working in office on computer.

Fire Prevention Theory and Drill In this type of training the trainees are taught about the fire prevention techniques. Trainees are taught about type of fire. Fire is caused by heat, O2 and combustible material. There are five types of fire namely

A) B) C) D) E)

General fire like fire on wood, clothes, paper etc. Petroleum product fire Gas fire Metal, Coal, Mines fire Electrical fire

Then the trainees are told about the measures of putting off the fire like For a type fire they use water, sand and water. For B type fire they use foam For C type fire they use co2 For E type fire co2 and DCP Trained about use fire extinguishing devices

Defensive Driving In this type of training information related to proper use of vehicles and their safe driving are given like Check the cur pressure in each tire before driving it Use of seat belt very necessary Vehicle should be driven at standard speed Follow the traffic rules strictly Vehicle should be kept in proper condition Safety measures should be taken care of

Stress Management In this type of training information related to stress due to work load is given These are three types of stress which is needed to be managed Physical Stress Mental Stress Mixed Stress

Due to these stresses weary conditions arises, like problem of lack of alertness, tension, headache, less wiling less takes place In stress management session these information are given and faculty suggests the ways by which one can get rid from these stresses. Operational Excellence It is a motivation programme in which performances of an employee is appraised quarterly and given runs and at the end of the third month + 4, +6, -2 runs are given accordingly then these runs are calculated and person getting highest score is rewarded by a gift or a cash or a promotion. It can be based on team performance and individual performance.

Guest Satisfaction SystemLaxmi Niwas Palace follows ten platinum Standards. Thus everyone is trained about these Standards. Standard 1. It says every time you see a guest smile and after and appropriate hospitality comment. Standard 2. Speak to each guest in a friendly enthusiastic and courtevs tone and manner. Standard 3. Answer guest question and request quickly and efficiently or take personal responsibility to get the answer. Standard 4. Anticipate guest needs and resolve guest problem.

Training about personal grooming is given Body Cleanliness. Posture correct. Skin Hair Hands & Nail Teeth

 Feet Shoes Uniform Jewellery Cosmetics

STANDARDS OF GENTLEMEN Shoes should be black and well polished and good state of repair. Socks should be black, changed daily. Fingernails should be cut short neatly cleaned. Hands should be clean and washed whenever necessary. Feet should be clean, toe nails trimmed Hair should be properly cut & trimmed not too long & should not give untidy look, if hair longs it should be neatly tied to a bun with black net. Teeth should be brushed twice and kept clean.

REASERCH STUDY

RESEARCH METHODOLOGY
Research Aim :- To assess the effectiveness of training of the employees in The Laxmi Niwas Palace. Objectives of Study of training Concept To increase the effectiveness of training program by identification of training needs. Scope of study :Scope of study of training concept is to identify specific problems like high costs, poor equipment, poor quality excessive labour management trouble excess grievance, transfer, absenteeism, production delay etc. Rationale The company takes pride in having fully equipped Training Department using classroom, libraries, information technology and practical on the job training across its networks provided by experienced high caliber manager, supervisor. Training is given considerable importance by the Chief Executive, the managing committee and senior Leadership of company and large monetary investments are made in this area on annual basis.

SAMPLE PLAN
Data Source 1. Primary data collection - The primary data collected through a. Questionnaires b. Personal Interview 2. Secondary data - The secondary data collected through a. Websites b. Books c. Records of company

Research Design a) Exploratory b) Descriptive Research Approach Gathering information through surveys and questionnaires.

Research Instrument : Structured Questionnaire

Research Project The purpose of this project is to gain opportunity to design a training module for employees for getting better performance and retention of them in hotel industry and also to analyse how effective is the training which is provided to them on daily basis.

FIVE SAMPLE PLAN USED

1. Element - Staff and Employees working in The Laxmi Niwas Palace. 2. Sample unit - The Laxmi Niwas Palace. 3. Sample frame - Departments of The Laxmi Niwas Palace. 4. Sample Size - Thirty employees in The Laxmi Niwas Palace. 5. Data Collection - Questionnaire and Personal Interview.

DATA ANALYSIS

Q1. Did you get any kind of basic induction by this organisation at time of joining ?

the

30 25 20 Numbers of 15 Peoples 10 5 0 Yes No Condition

YES NO

Q2. Is your need of the training fulfilled by the organization.?

30 25 20 Numbers of 15 Peoples

10
5 0 Yes No Condition

YES

NO

Q3. What type of training you get?

30 25 20 Numbers of 15 Peoples 10 5 0 Yes No Condition

YES ( ON THE JOB ) NO ( OFF THE JOB )

Q4. Does the company provides training with the help of external instructors or from within the company.?

30 25 20 Numbers of 15 Peoples 10 5 0 Yes No Condition

YES (WITHIN THE COMPANY) NO (EXTERNAL INSTRUCTORS) BOTH

Q5.

Are you satisfied with your trainers?

30 25 20 Numbers 15 of Peoples 10 5 0 Yes No Condition

YES NO

Q6. Are you able to comprehend the subjects being taught to you.?

30 25 20 Numbers of 15 Peoples 10 5 0 Yes No Condition

YES

NO

Q7. Is the training adding value to your job ?

30

25
20 Numbers of 15 Peoples 10 5 0

Yes

No
Condition

YES NO

Q8. Are tests conducted after training sessions.?

30 25 20 Numbers of 15 Peoples 10 5 0 Yes No Condition

YES

NO

Q9. Does the training program needs reconstruction?

30 25 20 Numbers of 15 Peoples 10 5 0 Yes No Condition

YES

NO

SWOT ANALYSIS

SWOT ANALYSIS

Strengths - Training is aimed at improving the behavior and performance of a person. It is a never ending or continous process. The purpose of training is basically to bridge the gap between job requirement and present competence of an employee. Training is the process by which employees learn knowledge skills and attitudes to further organisation and personal goals. Training leads to self-confidence, higher earnings, safety, adaptability, promotion and learn new skills. Weaknesses - Training at Laxmi Niwas Palace is an essential part in each and every organisation. Training at Laxmi Niwas Palace is a frequent affair, it happens every week, which the employees want in a month. the employees are provided only on the job training, very less external instructors. May times the employees complain of being overloaded, there is lack of motivation amongst the employees. Opportunities - A good training programmes may lead to newer opportunities and growth- training should be a continuous process as the latest development takes place every now and then. The more of opportunity should be given to young employees so that they are able to learn new things grasp easily and implement them properly.

Threats - If the training is not put into proper shape it may create many problems for the organisations. An improper training has many threats before it. Training not imparted effectively may lead to less quality and productivity.

SUGGESTIONS

SUGGESTIONS
The project was undertaken to analyse how effective is the training given to employees in Laxmi Niwas Palace. For which different data's were collected through questionnaire and after analysing it, it comes out that the training programme at Laxmi Niwas Palace is working progressively and employees are aware of their training happening to be a everyday affair, but still some recommendations are made which may if thought of will in turn lead to improved quality and will increase the productivity. Thus the following suggestions are given which may prove fruitful to the organisations they are : 1. To impart motivational training - motivation plays a greater role in ones life, if motivation is given through training, the employees will work with more confidence and zeal. 2. To provide remedial training - The organisation should arrange for remedial training, which is to overcome the shortcomings in behavior and performance of employees. 3. Change in frequent training schedules - The employees have shown disinterest in training happening every week. May be they are not happy with receiving training every 6-7 days. This is insisted that training to be organised once in a month.

4.

Interdepartmental Training -

The employees are given training in the

department to which they belong. The employees desire for inter departmental training. They have expressed their views to learn from different departments. Thus such type of training should be imparted which makes them all-rounder. 5. More of external trainers - Training is provided by both internal and external trainers but the employees are more agreeing with external trainers, thus more of external trainers should be arranged. 6. Off the job training - Most of the training that is provided is on the job. Off the job training should also be given to the employees. 7. Evaluation of Trainers - The whole training programmes success depends on trainers. Employees are evaluated after the training sessions and trainers should be evaluated before it. The behavior and attitudes of the instructor are the most crucial factors in any training programme. 8. Change in sitting arrangement during training - The training classes should induce new sitting arrangements. A U shaped sitting arrangements is suggested for the training classes. Where each and every trainee is fully in taking each and every bit of training given to him. The trainer can also keep a cheek on every body. Thus the above suggestions should be taken into considerations by the organisations to make their training programme more effective and fruitful.

LIMITATIONS OF THE STUDY

The Researcher as an hr trainee undertook the summer training project in The Laxmi Niwas Palace. He has undergone deeply to study the effectiveness of the training in the hotel. Though the study was a fair one but the absoluteness of it cannot be verified as there appeared to be some limitations in the study. The various limitations in the study. The various limitations of the study were :-

Shorter span of time period for completion of the project. Study limited to fewer employees. Employees often sacred of giving true answers. Employees often in a hurry to answer the queries. Some employees not interested at all to respond. Some employees intended to hide the truth.

CONCLUSION

CONCLUSIONS
Working with The Hotel Laxmi Niwas Palace as a summer trainee has been a real learning experience. My tenure at Laxmi Niwas Palace was fourty days. Initially The Researcher had induction programme for two days than she was assigned the project on training in Hotel Laxmi Niwas Palace. It was delightful experience to see how the HR processes we studied during first year of our MBA course could be brought into practice. And to our surprise the real learning only starts once you are at workplace. Moreover we feel that hospitality sector has huge prospects for growth especially in HRM owing to the fact that this sector absorbs large chunks of skilled population who are comparatively less qualified but amount to creation of huge revenues for the economy thought their dedication towards serving the guests and adding a personal touch to their duties. On the basis of the survey done in The Laxmi Niwas Palace it can be concluded that training is the essential part in each and every organization training cannot be ignored since it is a hospitality sector. The training co-ordinator of The Laxmi Niwas Palace is doing tremendous job in imparting training. The employees are well aware of their training programs, thus efforts should be put more to see that training is a continuous and should be a continuous process. The more of opportunity should be

given to young employees so that they are able to learn new things, grasp easily and implement them properly, adding value to their job.

BIBLIOGRAPHY

1. Gupta C.B. Human Resource Management 2006. 2. Sudha G.S. Human Resource Management 2007. 3. Ashwathapa A.S. Human Resource Management 2007. 4. Web Site "www.laxminiwaspalace.com 5. Web Site www.yahoo.com

QUESTIONNAIRE NEED & EFFECTIVENESS OF TRAINING IN WHRPS

NAME AGE SEX

: : :

DESIGNATION:

KINDLY FILL THIS QUESTIONNAIRE. BE CONFIDENT THAT NONE OF THIS INFORMATION APPRAISED BY YOU WOULD BE DISCLOSED. THIS IS JUST FOR OUR PERSONAL REPORT. Q1. ? (a) (b) Q2. (a) (b) (c) Did you get any kind of basic induction by this organization at the time of joining Yes No During your job how many times you feel the need of training ? Once in a week Once in a month Once in a year

(d) Q3. (a) (b) Q4. (a) (b)

Others Is your need of the training fulfilled by the organization ? Yes No What type of training you get ? On the job training Off the job training