The insurance Mediation Bureau (IMB) is the first formalised industry initiative in Malaysia to provide an ADR mechanism for consumer disputes. Though established in 1991 and operational since late 1992, the IMB had by the end of 1993, handled only a total of 37 complaints. The reasons for this are found in the terms of reference of the insurance mediator and the structure and operation of the Bureau.
The insurance Mediation Bureau (IMB) is the first formalised industry initiative in Malaysia to provide an ADR mechanism for consumer disputes. Though established in 1991 and operational sin…