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DATE: February 21, 2012 FROM: Patrick A. Matias, Computer Administrator TO: Mr. Joe Albert A.

Palumani, CEO SUBJECT: Computer Virus Infection on Workstation 5s Unit INTRODUCTION: On February 21, 2012, the employee from workstation 5 has reported constant lags and freezing on his unit. I was called in to fix his unit. Following is a report on my findings and maintenance activities. DISCUSSION: Agenda 8:15 a.m. 8:30 a.m. 8:33 a.m. 8:35 a.m. 8:40 a.m. 9:10 a.m. 9:12 a.m. 9:15 a.m. 9:30 a.m. 9:32 a.m. 9:40 a.m. 9:55 a.m. The problem was reported. I arrived on his workstation and his unit was freezing at the moment. I pushed the reset button to make it work again. A few minutes after the start-up the lags had begun. I diagnosed the computer to discover what seems to be the problem. The hardware is fine. The hard disks memory space is still high, the RAM and the CPU works smoothly. I ran a full-system virus-scan on the computer. The scan was completed and numerous files were infected including the system files. The virus was a Win32: Trojan-gen. I tried to repair the files specially the system files. But most of the infected files were deleted. I ran the System Restore program of the computer and returned it to a previous state or date where a virus is not present. System Restore successfully restored the system files and other documents were also recovered. I ran the programs the employees usually use and no problems were encountered during the trial. I did some system maintenance on the unit and closely monitored the units performance. The system is now working fine.

CONCLUSION: A computer virus entered the units system. It may have entered through internet or through the use of removable media especially flash drives. The anti-virus program installed on the computer was out-dated and unable to protect the system. RECOMMENDATION: Install a new anti-virus program with the latest engine and virus definitions such as Avast Internet Security and Kaspersky Anti-Virus. Also, remind the employees to make it a habit to run a virus scan on their flash drives before accessing the drive and prevent logging on unknown and untrusted websites.

DATE: TO: FROM: SUBJECT:

February 21, 2012 Mr. Joe Albert Palumani Patrick A. Matias Recommended upgrade of internet bandwidth subscription to 8 mbps

INTRODUCTION: Purpose The purpose of this report is to recommend the upgrade of internet bandwidth subscription to 8 mbps. Problem We need the internet bandwidth subscription upgrade for the Internet Caf for the following reasons: 1. Currently, the number of our computer units increased to 40 last month. Almost all of our units are occupied by our customers every day. 2. Our internet bandwidth subscription before we bought new computer units was 4 mbps. This bandwidth was able to cater 20 units occupied at the same time. When we increased our computer units to 40, our bandwidth subscription is now not able to provide sufficient speed for all of the units especially when all the units are occupied. Personnel Our internet provider contacts are as follows: PLDT BayanTel Sky Broadband DISCUSSION: Criteria The following criteria were considered when I compared the top three subscription offers: 1. Bandwidth bandwidth speed must be at least 8 mbps to provide sufficient speed on every unit. 2. Emergency Service Response Time the service personnel should be fast and should act within 24 hours in case that we are having problems to the connection, so we can provide uninterrupted service to our customers. 3. Cost the subscription offer should cost no more than P9, 000/month.

Analysis of three internet providers on their subscription offers: CRITERIA PLDT BAYANTEL SKY BROADBAND

Bandwidth Emergency Service Response Time Cost

8 MBPS

8 MBPS

9 MBPS

within 24 hours

within 48 hours

within 48 hours

P 8, 200/month

P 8, 000/month

P8,300/month

Table 1 Criteria Comparison CONCLUSION Although BayanTel offers the lowest price and the bandwidth we need, it didnt meet our needs on the Emergency Service Response Time. Sky Broadband offers a promising bandwidth speed at a low price but still did not meet out Emergency Service Response Time. What we need is an internet provider that can give a fast service because our internet will be used every day. RECOMMENDATION Given the combination of cost, bandwidth speed, and a fast emergency service response time, PLDT is our best choice for the upgrade. With 8 MBPS and a fast service we can offer a quality and uninterrupted service to our customers.

Nueva Ecija University of Science and Technology College of Arts and Sciences Institute of Linguistics and Literature

In partial fulfilment Of the requirements For the subject: TECHNICAL WRITING

FEASIBILITY REPORT
Submitted by: Matias, Patrick A. B.S. in Information Technology, 2 D

Submitted to: Sir Joe Albert A. Palumani

2nd Sem Academic SY 2010 2011

Nueva Ecija University of Science and Technology College of Arts and Sciences Institute of Literature and Linguistics

In partial fulfilment Of the requirements For the subject: TECHNICAL WRITING

INCIDENT REPORT
Submitted by: Matias, Patrick A. B.S. in Information Technology, 2 D

Submitted to: Sir Joe Albert A. Palumani

2nd Sem Academic SY 2010 2011