CCOR Quick Reference

The CCOR-model:
The Customer-Chain Operations Reference-model (CCOR) is the product of the Supply-Chain Council

PLAN
PA
Plan Assist

PC
Plan Contract

PP
Plan Customer Chain
PP.1:
Gather Customer Chain Requirements

PR
Plan Relate

PS
Plan Sell

PA.1:
Gather Assist Requirements

PC.1:
Gather Contract Requirements

PR.1:
Gather Relate Requirements

PS.1:
Gather Sell Requirements

Customer-Chain Operations Reference-model

(SCC), an independent, not-for-profit, global corporation with membership open to all companies and organizations interested in applying and advancing the state-of-the-art in supply-chain management systems and practices. The CCOR-model captures the Councils consensus view of supply chain management. While much of the underlying content of the Model has been used by practitioners for many years, the CCOR-model provides a unique framework that links business process, metrics, best practices and technology features into a unified

PS.2: PA.2:
Gather Assist Resources

PC.2:
Gather Contract Resources

PP.2:
Gather Customer Chain Resources

PR.2:
Gather Relate Resources

Gather Sell Resources

PS.3:
Balance Sell Requirements with Resources

PA.3:
Balance Assist Requirements with Resources

PC.3:
Balance Contract Requirements with Resources

PP.3:
Balance Customer Chain Requirements with Resources

PR.3:
Balance Relate Requirements with Resources

PS.4:
Publish Sell Plan

PA.4:
Publish Assist Plan

PC.4
Publish Contract Plan

PP.4:
Establish Customer Chain Plans

PR.4:
Publish Relate Plan

PLAN RELATE SELL CONTRACT ASSIST

structure to support communication among supply chain partners and to improve the effectiveness of supply chain management and related supply chain improvement activities.

Enable Plan
EP1:
Manage Plan Business Rules

EP2:
Manage Customer Chain Performance

EP3:
Manage Plan Information

EP4:
Manage Customer Pricing

EP5:
Manage Customer Chain Assets

Version

1.0
SCOR is a registered trademark in the United States and Europe

EP6:
Manage Knowledge Transfer

EP7:
Manage Customer Chain Configuration

EP8:
Manage Plan Regulatory Compliance

EP9: Align Sales Plan with Financial Plan

RELATE
R1
Relate to Intermediary

SELL
R3
Relate to Named Account
R3.1:
Qualify Customer

CONTRACT
S2
Sell to Grouped Account
S2.1:
Select Engagement Model

R2
Relate to Grouped Account
R2.1:
Select Engagement Model

S1
Sell to Intermediary

S3
Sell to Named Account
S3.1:
Define Engagement Model

C1
Contract to Intermediary

C2
Contract to Grouped Account
C2.1:
Receive Request for Contract

C3
Contract to Named Account
C3.1:
Initiate Proposal

R1.1:
Identify Intermediaries

S1.1:
Define Engagement Model

C1.1:
Develop Product Offering

R1.2:
Assign Account Manager

R2.2:
Establish/Update Customer Profile

R3.2:
Assign Account Team

S1.2:
Refine Customer Profile

S2.2:
Obtain Customer Needs

S3.2:
Refine Customer Needs (detailed)

C1.2:
Publish Pricelist

C2.2:
Configure Product/Solution

C3.2:
Configure & Price Proposal

R1.3:
Define Engagement Model

S1.3: R2.3:
Select Account Group

R3.3:
Define Engagement Model

Develop Business Model

S2.3:
Determine Proposed Solutions

S3.3:
Develop High Level Solution

C1.3:
Obtain Customer Agreement

C2.3:
Price Product/Solution

C3.3:
Obtain Internal Approval

R1.4:
Obtain Customer Needs

S1.4: R2.4:
Release to Sell

R3.4:
Obtain Customer Needs

Present Business Model

S2.4:
Present Solution to Customer

S3.4:
Obtain Product/ Solution Expertise

C1.4:
Close the Deal

C2.4:
Obtain Customer Agreement

C3.4:
Present Proposal to Customer

R1.5:
Establish Customer Profile

S1.5: R3.5:
Establish/Update Customer Profile Obtain Feedback & Refine

S2.5:
Release to Contract

S3.5:
Build & Test Prototype

C1.5:
Release to Deliver

C2.5:
Close Deal

C3.5:
Obtain Feedback and Refine

R1.6:
Release to Sell

S1.6: R3.6:
Communicate Named Account Business Rules Release to Contract

S3.6:
Develop Detailed Solution

C2.6:
Release to Deliver

C3.6:
Obtain Customer Agreement

R3.7:
Release to Sell

S3.7:
Release to Contract

C3.7:
Sign Contract/ Close Deal

R3.8:
Identify Prospective Customer

C3.8:
Release to Deliver

Enable Relate
ER1:
Manage Relate Business Rules

Enable Sell
ER4:
Manage Customer Portfolio

Enable Contract
ES3:
Manage Sell Information

ER2:
Manage Relate Performance

ER3:
Maintain Relate Information

ER5:
Manage Relate Capital Assets

ES1:
Manage Sell Business Rules

ES2:
Manage Sell Performance

ES4:
Manage Solution Portfolio

ES5:
Manage Sell Capital Assets

EC1:
Manage Contract Business Rules

EC2:
Manage Contract Performance

EC3:
Manage Contract Information

EC4:
Manage Customer Pricing

EC5:
Manage Contract Capital Assets

ER6:
Manage Relate Knowledge Transfer

ER7:
Manage Relate Network

ER8:
Manage Relate Regulatory Requirements

ES6:
Manage Sell Knowledge Transfer

ES7:
Manage Sell Network

ES8:
Manage Sell Regulatory Compliance

ES9:
Manage Sales Force Compensation

EC6:
Manage Contract Knowledge Transfer

EC7:
Manage Contract Network

EC8:
Manage Contract Regulatory Compliance

ASSIST
A1
Self Assist

A2
Assist Remote

A3
Assist On-Site

CCOR Contains Three Levels of Process Detail

Level
# Description Schematic

A1.1:
Receive Inquiry/ Request

A2.1:
Receive Inquiry/ Request

A3.1:
Receive Inquiry/ Request

A1.2:
Route Request

A2.2:
Route Request

A3.2:
Authorize Request

A1.3:
Identify Solution

Identify Solution

A3.3:
Schedule On-site Assist

Customer-Chain Operations Reference-model

A2.3:

Top Level (Process Types)

Plan Relate Sell Contract

A1.4:
Propose Solution

A2.4:
Propose Solution

A3.4:
Obtain Materials

Assist

A2.5: A1.5:
Release Solution to Customer Distribute Solution

A3.5:
Repair Product

A2.6: A1.6:
Close Request Release Solution to Customer

A3.6:
Dispose Materials

A2.7:
Close Request

A3.7:
Close Request

Configuration Level (Process Categories)

Process Element Level (Decompose Processes)

PP1.1
Gather Customer Chain Requirements

For more information, please contact the Council office:

PP1.3
Balance Customer Chain Requirements with Resources

PP1.4
Establish Customer Chain Plans

PP1.2
Gather Customer Chain Resources

In USA: Supply Chain Council 1331 H St. NW, Suite 500 Washington, D.C. 20005 Phone: +1 202-962-0440 Fax: +1 202-962-3939 Email: info@supply-chain.org In Europe: Supply Chain Council 287 Avenue Louise 2nd Floor BE - 1050 Brussels Tel: +32 2 627 0160 Fax: +32 2 645 2671 Email: Europe@supply-chain.org

Enable Assist
EA1:
Manage Assist Business Rules Processes

EA2:
Manage Assist Performance

EA3:
Manage Assist Information

EA4:
Manage Warranty

EA5:
Manage Assist Capital Assets

Not in Scope

Implementation Level (Decompose Process Elements)

EA6:
Manage Assist Knowledge Transfer

EA7:
Manage Assist Network

EA8:
Manage Assist Regulatory Compliance

www.supply-chain.org