STORAGECRAFT AND CITRUS NETWORKING SOLUTION GROUP

AVOIDING DISASTER

| 2012 StorageCraft. All rights reserved.

WHAT RUNS YOUR BUSINESS?

If you run a business in Florida, Hurricane Central, USA, youd better prepare for storms. But if you run a business that keeps other Florida businesses running, you either prepare oryoure out of business. No one understands being prepared like Teresa Bell. Shes the founder, president, and CEO of Citrus Networking Solutions Group (CNSG), a managed services provider in western Floridas Nature Coast. The area is known for its abundant wildlife and for harboring endangered species like the manatee. Its also known for heavy rainfall, frequent tropical storms, and hurricanes. But it wasnt a flood, high winds, or any other natural disaster that almost shut down Teresas business. It was something much more common: hardware failure. In fact, hardware failure and human error are more likely to disrupt your business than a broad-based or natural disaster. One Aberdeen report shows that only five percent of small businesses and nine percent of medium businesses reported data loss caused by natural disasters. (Small vs. Large Enterprise Data Backup; Same Concept, Very Different Process. Aberdeen, June 2011.) According to Teresa, Business owners dont understand that technology is what runs their business until its too late. Disaster

lurks around every corner for a businesseven an IT companyand it isnt always due to weather or fires. Most of her clients are small businesses in rural Citrus County. The nearest city to get hardware replacements is Tampa, more than 90 minutes away. If youre not prepared, downtime can last a long time. A server is up 24/7, 365 days a year. Mechanical equipment goes bad. As their trusted partner, I tell my clients even one-year-old servers can go bad. And Teresa speaks from personal experience. Since founding CNSG in 2003, her philosophy has been, preventative is better than reactionary. So in the fall of 2010, when CNSG upgraded their servers, routers, switches, and VOIP system, Teresa immediately installed StorageCraft ShadowProtect Server. I didnt do it because of a loss, I did it because it was a best practicepart of being a good engineer. We always practice what we preach to our clients. They also had a backup and disaster recovery plan that included full and incremental backups, off-site storage, and 24/7 support from their hardware manufacturer.

TERESA BELL
President and CEO, Citrus Networking Solutions Group

[ShadowProtect] is just amazing.

| 2012 StorageCraft. All rights reserved.

CAN YOU SURVIVE FAILURE?

Teresas best practices ended up saving her business. On October 4, 2011, she heard a loud, high-pitched whine like a power drill or weed whacker coming from the server room. I ran to the server rack and hunted down the noise. With no warning or alerts, our one-year old server, which runs our SBS domain controllerour entire worldhad two failed drives in our RAID array. That meant no phones, no email, no service tickets coming in, and no business data. But because they were prepared with a backup and disaster recovery plan and the right tools, CNSG got all their systems back up and running by 8 a.m. the next day. Teresa explains how they did it: We had built-in imaging backups through Labtech and StorageCraft. I had full and incremental backups going to my NAS up to the moment of failure. We had Dell Gold Support (24x7x4) with guaranteed four-hour delivery of parts (worth every penny). One call to Dell (our rep rocked!) had a courier at our door in three hours with two new drives (because we only had one hot spare so we needed the other drive).

We used Reflexions RADAR (email archiving) so we didnt lose one single email because we could use their web interface to respond to emails. Our ticketing system was also in the cloud so we were able to access that. We immediately started rebuilding the array on the server and then began the restore of the image of our server. When she discusses that fateful day with local business owners, Teresa always asks, If this happened to you, how quickly could you be back in business? How much money would you lose if you were down two or three daysor longer? Thats why CNSG teaches its clients how to avoid business data disasters in the first place. We focus on business continuity. Disaster avoidance is the best medicine. A system geared at avoidance will allow operations to continue, clients to get served, and revenues to continue to flow.

TERESA BELL
President and CEO, Citrus Networking Solutions Group

ShadowProtect allowed us to restore to brandnew equipment within a few hours as opposed to days.

| 2012 StorageCraft. All rights reserved.

DO YOU KNOW THE COST?

Thats also why CNSG uses StorageCraft ShadowProtect products. If and when your business is threatened by a loss of data, you need a system that will work when recovery is required. This is crucial. And backup imaging isnt only for disaster recovery. We use StorageCraft to do upgrades to servers as well. When older servers are running out of drive space, we put in new server, lay down the StorageCraft image, and get up and running quickly. Because of their rural location, Teresa offers potential clients a free IT assessment. CNSG consultants help local business owners understand the current state of their business network and where vulnerabilities may exist.

They then create a customized report detailing ways to lower risk and costs, increase productivity and revenues, and minimize downtime. The integrity of your data can never be in question. The worst time to test your backup is when a disaster occurs. She recommends testing backups once a month, or at the very least, quarterly. And for those clients who think they cant afford to be prepared with a backup and disaster recovery plan, Teresa has one question: What is it worth to keep your business up and running, no matter what happens?

TERESA BELL
President and CEO, Citrus Networking Solutions Group

Without StorageCraft, we wouldve been out of business.

| 2012 StorageCraft. All rights reserved.

WHAT CAN YOUR BACKUP DO?

Though Teresa has been using StorageCraft products for the past seven years, she found a new appreciation for ShadowProtect technology after averting her own data disaster. The difference between imaging your server and just backing up is huge. We would have had to reinstall our operating system and then hope the backup was good. ShadowProtect allowed us to restore to brand-new equipment within a few hours as opposed to days. What does Teresa like best about StorageCraft products? Their versatility. I can restore just one file, reimage just a partition. I can do upgrades and maintenance and resize partitions for my clients without any downtime. Its just amazing.

In addition to the technology, Teresa especially likes the business model. StorageCrafts managed services model makes it affordable for small businesses to have backup and recovery services, and it makes it easier for us to resell those services. You could say Teresa Bell is a StorageCraft fan for life, but it might be an understatement. I dont see a reason to change. Their service is impeccable, their products work great, and without StorageCraft, we wouldve been out of business. All of our client information, seven years of email, our accounting and billing information couldve been lost.

CITRUS NETWORKING SOLUTIONS GROUP

Citrus Networking Solutions Group delivers IT services to SMBs in the western Florida counties of Citrus, Levy, Sumter, Hernando, Lake, and Marion. Our clients particularly love us because we follow a philosophy of recommending and implementing only the technology you need, with an eye towards what youll need down the road, says Teresa Bell, president and CEO. Instead of toy-happy youngsters who love the latest and greatest (especially when it involves shopping with other folks money), youll get seasoned, mature professionals who are highly certified to build, upgrade, and maintain your computer network for maximum results and minimal disruptions.

CNSG specializes in preventative maintenance, software updates, and data backups to prevent downtime. They offer on-site, on-call, and fixed-cost contract IT solutions that are customized to fit each business. As a Microsoft Certified Partner and Small Business Computer Specialists, CSNG provides fully managed IT services and on-call customer support that allow clients to focus on keeping their businesses profitablewithout worrying about technical support. Nature Coast businesses unsure about their computer service needs can schedule a no-cost, no-obligation IT assessment at http://www.citrusnsg.com.

| 2012 StorageCraft. All rights reserved.

ABOUT STORAGECRAFT

At StorageCraft, the goal of complete business continuity drives everything we do. Our flagship product, StorageCraft ShadowProtect, is a full-featured, best-in-class BDR solution that is both fast and reliable. Imagine a backup solution that takes full, differential, and incremental images of your disks, including not only your data, but your OS and applications too. Perform complete, bare-metal restores every time. Our Hardware Independent Restore technology restores to any machine. Access files at a specific point in time and recover data on a granular level. Boot your ShadowProtect images as virtual machines (VMs) with VirtualBoot. Manage multiple instances of ShadowProtect across multiple environments.

backup images. It includes the following features: HeadStart Restore leverages your ShadowProtect images before a disaster by prestaging them as a VM, so recovery can happen in mere minutes. ShadowStreamTM is an alternative file transfer technology that offers speeds up to 5 times faster than FTP and does not require separate hardware. intelligentFTPTM transforms traditional FTP into a BDR-friendly transfer solution by offering automatic network replication with greater control over what, how, and when you replicate. StorageCraft ImageManager also offers other powerful business continuity features such as consolidation, verification, retention, and notification. We also offer ShadowProtect Granular Recovery for Exchange to give you complete, granular access to images of your Exchange servers.

CONTACT US
StorageCraft Technology Corporation 11850 South Election Road, Suite 100 Draper, Utah 84020 USA Phone: 801.545.4700 Fax: 801.545.4705 www.storagecraft.com contactus@storagecraft.com

MAKING THE MOST OF BACKUP

We also have a growing array of tools that unlock the full potential of your ShadowProtect images. StorageCraft ImageManager is a full-featured companion to ShadowProtect that lets you make the most of your

Copyright 2012 StorageCraft Technology Corporation. All rights reserved. This publication is for informational purposes only. STORAGECRAFT MAKES NO WARRANTIES, EXPRESSED OR IMPLIED, IN THIS PUBLICATION. The StorageCraft, ShadowProtect, ShadowControl, and HeadStart Restore names and logos are registered trademarks and the ShadowStream, and intelligentFTP names and logos are trademarks of StorageCraft Technology Corporation. All other brands and product names are trademarks or registered trademarks of their respective owners.

| 2012 StorageCraft. All rights reserved.