Chapter-1

INTRODUCTION TO THE REPORT

1.1 BACKGROUND OF THE STUDY
Usually all the institution of management sciences tends for the student to carry out the internship in different organization of their own choices. the purpose of the internship is to fulfill the gap between theory and practices. The students makes eight weeks report written and proper documented it. This report concern on the study to analyze employee recruitment, selection, training and other activities in Dubai Islamic bank In recruitment process the organization discover the most suitable applicants for available vacancies. Recruitment base on a clear statement which base on knowledge, skills, abilities and other characteristics that firm needs. The main purpose of recruitment begins with the specification of HR requirement members, skills and time frame meets to activities.

1.2

PURPOSE OF THE STUDY

The purpose of this research is to improve our current knowledge about

human practices in the organization. Basically it is essential for the degree completion program for the student at the National University of Modern Languages.

It provides opportunities to understand various operation of any business firm apply the knowledge of teachers lectures in real business operations and process.

1.3

SCOPE OF THE STUDY

My internship at DIB was a golden opportunities to understand how

Banks operates and deal with their employees and clients. The main focus of my research study was on HR in branch of Dubai Islamic Bank and different aspect of DIB are also covered in this report

1.4

RESEARCH METHODOLOGY
This report tells that how the 01 months were spending as internee in

DIB branch mall road Peshawar. Methodology of this report for the collection of data is primary as well as secondary data. The main source of my information is that of my personal observation with staff members and having discussion with them and thus it helped me in my report.

1.4.1 Primary Data

The sources for primary data are as Personal observation Discussion and interview with employees staff and officers

1.4.2 Secondary Data

The sources of secondary data are as follows From DIBB website www.DIB.com.pk
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Annual repot for the year 2009 A project report on DIB available in the university of Peshawar

1.5

PROBLEM STATEMENT
I am able to identify the following two major problems inside the DIB

Peshawar branch; A major problem in the systems of the company is the lack of contact and feed back from and to employees, effectively meaning there is a lack of cooperation in different departments and also with in specific branch. Another problem is the lack of specialized Human Resource officers in the branch of DIB Peshawar city.

1.6

LIMITATION OF THE STUDY

DIB have different branches across the country. Therefore its very difficult to analyze and cover all its departments in a limited time of 01 months . Thus the time factor become a limitation of this study Another limitation of this study is the lack of the information or no availability of further information. However, analysis, reports, observation and interview is done. In spite of the above mentioned problems, I have tried my best to overcome all these limitation and provide errorless information of the organization.

Chapter-2

OVERVIEW OF ORGANIZATION
2.1 INTRODUCATION: DIBPAK: In ord, banks need rapid access to timely information, flexible financial solutions and their alert execution Dubai Islamic bank follows the core philosophy of satisfying its customers through effective branch network, efficient human resource and economical products. Over the years, the management has succeeded in establishing an ideological base for the employees to build the bank upon: customer loyalty, service with dedication and development of a wide range of products for the customers to choose from. Some of the Fundamental Philosophies followed at the bank are: Excellence in Service Quality Performance Product Innovations

2.2

HISTORY:
Dubai Islamic is a Bank that wholly owned subsidiary of the first Islamic

bank in the world. Its shows company Dubai Islamic Bank PJSC was established in 1975 and is pioneer in Islamic finance. It has combined traditional Islamic values with technology and innovation to become one of its kinds, globally.

Three decades ago, Dubai Islamic Bank ('DIB') placed great history by becoming the world's first Islamic Bank.Nowdays; Islamic banking has become one of the well growing economic sectors. Almost over 350 financial institutions working in this sector, with assets estimated at over US $400 billion providing Islamic financial services. Great despite growth in the sector DIB continues to be the industry pioneer and undisputed market leader to date. Since its inception, DIB has evolved from a retail bank to a fully fledged bank catering to almost all the requirements of its customers in providing Sharia-compliant solutions to major local and international companies. It has constantly upgraded its services to private individuals, who remain a highly valuable element of DIB's customer base. To becoming the best traditional Islamic values with high-standard technology and innovation, DIB is committed to not only fully comply with the principles of Sharis in all its financial dealings but to also facilitate its customers who venture into the world of Islamic banking in such a befitting way that they would feel reaping the best rewards of both the worlds. For its outstanding performance and contribution to Islamic financing, DIB received the Best Islamic Bank in the Middle East Award (2006) by both Euro moneys Islamic Finance Weekly and Gulf Wealth Forum. DIB has also been awarded the Bank of the year (UAE) at the 2006 Banker Awards. DIB has not only been at the forefront of innovation but has excelled every step of he way. With the launch of Al Islamic Internet Banking, DIB has re-affirmed its commitment to promote and develop Islamic banking in line with the requirements of the modern age. For these efforts, DIB received the Golden Trophy at the UAE Web Awards in 2006

Dubai Islamic Bank Pakistan Limited (DIBPL), commenced operations in 2011. Since then, DIBPL has undertaken major initiatives to expand its branch network across the country. Under its consumer banking division, the bank is offering state-of-the-art Sharia compliant products that effectively compete with those being offered in the market by conventional banks. It also has expertise in providing Retail, Private, Small and Medium Enterprises, Corporate, Investment Banking and Advisory services. The Bank launched Pakistan's first Islamic Visa Debit Card and introduced financial products covering Home Financing, Auto Financing, and Depository products. DIBPL has also introduced Priority Banking and Internet Banking, both of which are being recognized as benchmark products in their respective categories. Besides regular banking services, the Bank is committed to bringing foreign investment to the country. DIBPL's corporate wing has actively pursued foreign investors and convinced world renowned giants from the GCC to be part of Pakistan's economy. DIBPL is 100% owned by Dubai Islamic Bank PJSC (Public Joint Stock Company) and its nominated shareholders. The parent company is a listed company in Dubai.

2.4

VISION, MISSION, AND CORE VALUES OF DIB

Corporate Vision; Dubai Islamic Bank Pakistan Limited ('DIBPL') will be the leading provider of world class banking the Islamic way by being the first choice of our customers and our employees. Mission Innovation, Talent and technology Core Values; Dubai Islamic Bank aims to inculcate a nurturing and invigorating corporate culture based on providing a safe, healthy and supportive environment where staff members are valued, respected and able to realize their full potential. This culture is based on the following core values: Humility Extreme Customer Care/Focus Courtesy and Respect Honesty, Integrity and Trust Commitment and Hard work Creativity, Innovation and Quality Justice and Fairness to all Stake-Holders Open, Honest and Direct Communication Provider of growth and equal opportunity

Value:
Trust Listening Innovation Social Responsibility BOARD OF DIRECTORS Farooq Ahmad - CEO Jamal khan - Head of Consumer Banking Alam Ziab khan Car financing scheme advisor Jawad Majid Khan - Head of Distribution, Middle Markets & SME Zahid Mansoor - Head of Treasury Tahir Nazir Chaudhary - Head of Risk Management Dr. Muhammad Qaseem - Country Head of Sharia M. Aamir Banatwala - Head of Operations Irfan Johar - Chief Internal Auditor Ammar Bin Mujeeb - Head of Information Technology Wamiq Rizvi - Head of Human Resources Syed Ammar Ali Zaidi - Chief Financial Officer Uzman Naveed Chaudhary - Company Secretary and Head of Legal Shahid Rehman Siddiqui - Head of Compliance

Chapter-3

CURRENT SITUATION
ORGANISATIONAL STRUCTURE

DIBPAK is one of those banks who hires cream from the top notch institutes of Pakistan and abroad. All the employees are highly skilled, motivated and highly satisfied from there jobs. The credit goes to the HR department of DIBPAK, which is having centralized operations. They hire the batches for the particular post and train them at TDC. Here Ill give a brief introduction about those people who are working as a backbone of this successful organization.
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Branches:

A Brief Detail of Various Departments: THE CLEARING DEPARTMENT:

One of the basic economic functions of commercial banks is to receive deposits and to honor cheques drawn upon them. So, cheque is a most commonly used instrument for making payments by account holders. Along with the cheques, there are some other negotiable instruments that are used for making payments and are drawn upon a bank. But cheque holds prime importance in banking. Clearing departments core function is to initiate and complete the clearing procedure for cheques, POs, DD s and other related instruments. Clearing department sends and receives instruments for clearing, (all operations

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are conducted through a financial services company NIFT) Inward Clearing (DIBS Instruments for clearing from other banks) Outward Clearing (instruments of other banks deposited for clearing by banks customers) All cleared instruments are posted to customers account for completion of transaction respectively. Handling of cash is core sensitive function of cash department. Cash is paid to customers, visiting branch with DIB Cheques (local or across Pakistan) and deposit are received from customers and no customers for accounts maintained in branch. Cash is checked strictly to avoid forgery, mismatch currency notes, fake notes etc. Vault is maintained on dual daily basis; cash is taken out and handed over to cash officers after counting for daily Operations according to limits assigned to cash officers. At closing time cash officers tale cash with daily routine sheet and place remaining amount in vault after counting. Services of security companies are taken for transfer of cash from one branch to another or State bank Of Pakistan Cheques lodged in clearing constitute two types of clearing Outward Clearing Inward Clearing

Staff:
Mr. Shahid Sadique Mr. Shehbaz
Inch. Operations Clearing Officer

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Procedure:
Before posting the entries in the books of accounts or before credited the customer account, a banker has to take following things in to his consideration. Clearing stamp Crossing stamp Discharge stamp Signatures of drawer Bank branch name Amount in words and figure Date mentioned on clearing stamp Cheque or instrument should not be post dated or stale cheque. There are some reasons for dishonoring the cheques or instruments Insufficient fund Not arranged for Dormant Account Company stamp missing Stop payment Not drawn on our bank / branch Cutting and over writing Cutting and over writing not signed
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 Discharge stamp of 1st &2nd endorsement on special crossed cheque (Payees a/c only) Lack cancellation of previous stamps (in cheque is representing from different bank or branch)

Operations & Remittance Department:

Operations Department functions are: Issuance of PO (Pay orders), DD (Demand Draft), And TT (Tele Transfer). Moreover foreign remittance (inward, outward) is being entertained by operations department. POs are issued on customer request for payment within city in payees account only. DDs are issued on customers specific request for intercity payments in payees account only. TTS are issued on customers request for payments to other countries in foreign currencies as per requirement.

Collections Department:
Goals:
Following are the basic GOALS of collection Department:
TO obtain payment promptly while minimizing

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Collection expense and write off costs as well as Maintaining customers goodwill by high standard of Service.
To protect losses of Bank by identifying early

EAMVU (External Agencies Management & Verification Unit) Department:

The core task of EAMVU department is to manage authorized external agencies (authorized through approved induction process by Bank) which plays a vital mediate role in completion of Home finance and Auto finance process by minimizing the risk factor and fraud chance. Moreover EAMVU verifies and validates applicants existence and authenticity by applying various checks, to make bank end safe and risk free.

Agencies managed by EAMVU are:

Lawyers Appraisal Agencies Auto Registration Agencies Auto Appraisal Agencies

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Lawyers:
Bank panel lawyers generate reports for Home Finance process initiation after review and proper verification of documents provided by applicant, lawyer writes his opinion: Whether case is valid for process. Or not valid for further process. If the case is valid for process: Bank panel lawyers require original documents for further proceedings. Secondly lawyers are helping hands with EAMVU department for completion of transaction, by minimizing the risk and fraud factor till the transfer of Mortgaged property in the name of bank. For safety purpose, lawyers and EAMVU hold / possess the title till transfer. In case of Purchase a Home payment is directly made to seller, and in case of BTF redemption letter is taken from other bank, in both cases involvement of customer is minimized to make the bank end secure and risk free. Lawyers also help out in induction of new business areas for bank and de listing of any listed areas on the basis of unfavorable business. Lawyers also provide feedback on new laws and update with any change in laws. conditions for

Appraisal Agencies:
After Lawyers opinion case is forwarded for further process, documents are forwarded to CIU, title documents & approved map are forwarded to Appraisal Agencies for current value estimation report (appraisal report) of asset, which is surveyed by authorized Appraisal Agencies analyzing the
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current market conditions. Appraisal report comprises on

(Land Value

+construction cost). Appraisal reports are cross verified by EAMVU Authorized Agencies should be on Bank panel and as soon as the panel of PBA & PEC. Following are panel agencies which are providing services to DIBPL. Harvester Services Pvt. Ltd. National Projects Managers. Projects Pvt. Ltd. Jasper & Jasper Pvt. Ltd

Autos Registration Agencies:

Autos Registration Agency provide mediate support for Vehicle registration process, excise and taxation related matters. Authorized vendors collects invoice from authorized dealers and forward files to excise office on daily basis, also collects registration books and number plates (of previously applied cases) from excise office and forward them to EAMVU department. EAMVU validates and update their records for accurate and correct systems. Further checks are applied by EAMVU to make the registration process transparent and crystal clear EAMVU also complete the Dealer induction processes by verifying dealers personal documents, bank letters, bank statements etc. EAMVU also verify the business tenure (whether working from last 03 years or not). Further more EAMVU helps out in Appraisal of Repossessed Vehicle and monitor the process of appraisal and Bid of repossessed vehicle with collection department.

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Repossessed Vehicles are appraised by Authorized

Appraisal Agencies
Moreover EAMVU also helps out in completion of Procedure by verifying and providing support, for auto finance or home finance facility for bank staff. EAMVU also conduct verification on Branch request If some change occurs in name, number of directors, nature of business, business or residence address of company name accounts.

Regional Operations Department:

Functionality & Process:
Operations department plays an important mediate role in between Sales, CIU and Asset operations department. Accurate and updated Record Keeping is its core Function, and it maintains all legal and related documents of all login cases. Regional Operations department receives complete file again from S&Q (with stage II documents and legal documents signed by customer). Regional Operations checks file thoroughly and forwards scanned images of documents to Asset Operations for booking purpose. Regional Operations department keeps all (autos) files with it, in VAULT. Vault system is maintained on basis of contract numbers, assigned by Asset operations (Karachi) on booking of cases. Booked cases files can be retrieved at any time by concerned departments whenever needed by.

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FRMU: Fraud & Risk Management Unit:

FRMU (Fraud & Risk Management Unit) department plays a vital role to eliminate fraud and to minimize risk factor in the whole process of consumer products sale. FRMU applies various checks to attain its results; FRMU initiates cases on other departments requests and by itself too. FRMU verify and investigate thoroughly referred cases. FRMU selects randomly, from approved cases to re check the decisions and reports on the basis of which decisions were made. In case of Auto Finance 10% of approved cases are picked by FRMU for re verification of decisions In case of Home Finance 30% of approved cases are picked for re verification of decisions. FRMU check and re verify that Decisions are made accurate & as per policy? VA reports results are accurate? AI reports and other supporting reports are attached accurately? Documents attached with are as per criteria & policy? All required signatures, checklists are applied or not? CIU also refers cases to FRMU department if finds something suspicious in information, provided by customers and actual position. If there is any difference found by CIU in current /previous information and information provided by Customers. Finding difference in AI, Data check, or CIB Reports or any suspicious or fake documents provided than CIU forward case to FRMU

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and investigate such case thoroughly with the help of FRMU. (to minimize fraud chance and risk factor). FRMU also review the booked cases randomly and Checks stage II documents and other supporting documents in operations department. FRMU department also participates in Autos Repossession Process and bidding process to make these processes accurate and crystal clear.

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Chapter- 4

INTERNSHIP ACTIVITIES
Detailed Description of Activities Performed
Mrs. Sonia Masood who was responsible for the assistance and guidance in Dubai Islamic bank call me that my approval for internship in Dubai Islamic bank Pakistan limited has come from the head office and ask me to come to the bank and meet her. I went to bank, they give me orientation about the branch and tell me the plan of my internship .I have to spend four weeks in branch and then to spend my 4 weeks in consumer banking a per vacancies for internees in the bank. He mailed my approval mail to the branch manager and talks to him on phone and sent me to the operation departments by wishing me best of luck for the rest of my internship.

First day at BANK:

On first day in the Dubai Islamic Bank, I reached the bank; I just saw the whole setup of the Dubai Islamic Fahar-e-Alam road branch, splendid structure with all the modern accessories along with an awesome touch of grass root heritage. I report to Branch manager and he sent me to the assistant manager Mrs. Sonia Masood She introduce me with all the other employees of the bank. Finally I started my internship under the guidance of Mrs. Sonia Masood the assistant to manager of the branch. Mrs. Sonia Masood started to explain me what does clearing means, how important it is for the bank, what the procedures are and what the network which they follow is.

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NIFT:
Representative of NIFT (National Institution Facilitation Technology) appeared. Mr.Farooq handed over all the cheque to him, which he had signed and stamped. After that Mr. Farooq explained me that how NIFT works, what their role is in banking sector. Next day, Mr. Farooq told me more about inward and outward clearing,

Skills Acquired: Fax and Photo Copy

I learned few other things. I learned how to send a FAX and how to use PHOTO COPY MACHINE. At first, I had to waste lots of pages, but then I learned it quite well.

Fill up the deposit slips for customer:

Some customers came to bank who didnt know how to fill up their deposit slips, Mr. Farooq assigned me the duty that if I see a customer having less idea to fill up, I should help them. So did so almost whole week of mine at that branch.

Fill up the account opening form for customer:

I fill up the account opening for customer for two or three times.

Move to S & Q (Service and Quality) Department:

Mr.Sardar Hashim manager of S & Q department called me on Monday July and ask me to spend a week in his department. Had a chit chat with her then she told me about the S & Q department and how it works. I spend a whole week and learned many new thing about consumer financing.

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About S & Q department:

This department is made to ensure the quality of services and products provided in DIBpak its head is in Karachi. S & Q department held different surveys by different means and manager of the department physically visit the branches to check out the services and products standards. All the undertakings and stage 2 agreements are signed by customer in this department. Early payoff, partial payments procedure and default cases are also handled by this department.

Activities in S & Q department:

Mr. Hasan the S & Q department officer a very nice and competent person told me and guides me almost each and everything about S & Q department.

I have leaned from it:

Saw the documentations of many cases come to S & Q department.
Saw the stage two documents of all the products in consumer financing

like Undertaking to Lease, Musharaka Agreement, Title Agency Declaration, Lease Agreement, Service Agency Agreement, Purchase Undertaking, Sale Undertaking and Security Undertaking thoroughly studied them know what is the purpose of each of them.. Fill up the deposit slips for the customer who comes to pay their installments. Come to know the terms and conditions of early payoff and partial payments. and

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 Calls on behalf of service manager to customers for survey of quality of services Done Mystery calling. Did entries of different surveys in the computer.
Physically visited once with Mr.umar to the branch to check out the

quality and other things. Learned how to take signatures of customers on all the forms and agreements of the contract, I was surprised to see that customer of auto finance have to sign at 80 different places and for home finance even more. Calculate the penalty and principal amount of early payoff customers. Maintain the daily based MIS for one day on behalf of SIR Umar.

Move to EAMVU (External Agencies Management & Verification Unit) Department:

After spending almost one and a Half week over there i was sent to EAMVU for two or four days. There were just two employees in EAMVU department, Mr. Kashif and Mr. Ali. The reason for having such a small staff was that the staff was just doing necessary documentations.

About EAMVU Department:

The core task of EAMVU department is to manage authorized external agencies (authorized through approved induction process by Bank) which plays

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a vital mediate role in completion of Home finance and Auto finance process by minimizing the risk factor and fraud chance. Moreover EAMVU verifies and validates applicants existence and authenticity by applying various checks, to make bank end safe and risk free.

Agencies managed by EAMVU are

Lawyers Appraisal Agencies Auto Registration Agencies Auto Appraisal Agencies

Activities in EAMVU Department:

I have just spent four days in this department and I learned and did too many things in this department like: The procedures & processes EAMVU follows. Studied all the documents Prepared is this department. Leaned about the documentation flow in and out in this particular department. Saw how EAMVU interact with all the agencies for appraisals and other things. Maintain the daily MIS in this department too.

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 Learned about how the completion of Procedure by verifying and providing support, for auto Finance or home finance facility for bank staff. Mr. Kashif ask me to do some telephonic appraisal calls on behalf of him for telephonic appraisals. Learn how EAMVU interact with all the concern agencies and CIU for different cases.

Move to Collection Department:

I was little bit excited that the last week of my internship came. I was sent to the last department of consumer financing in DIB Peshawar. About Collection Department: Goals: TO obtain payment promptly while minimizing collection expense and write off costs as well as maintaining customers goodwill by high standard of service. To protect losses of Bank by identifying early indications of delinquent customers and thus minimizing losses.

Last Day at DIB:

On my last day, I went to all the departments where I had worked in and met everyone over their. I asked them for final word of advice and collected some necessary documents. Then we all internees had a kind of party, cause were almost 3-4 internees whose internship was getting over on the same day.

Manager(s) with whom associated

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MR. SARDAR HASHIM (OPERATION MANAGER)

He was really loyal and sincere to his work. Sometimes I found him doing the work of their subordinates. And when I asked him that his job is just to supervise, then he told me that its better to do complicated stuff your own self so that there wont be any kind of discrepancy in it.

Strain and Stresses:

He had lots of burden on him so most of the times I found him rattled. If there is anything to do with the ranch, giving a contract to new supplier or anything like that, he was responsible for all those things. To get his work done, most of time he had to stay in the bank for extra hours.

Conflict and Appreciation

The best thing about Mr. Sardar Hashim was that he never spoke to anyone just to kill time or something like that. He was always relevant and to the point. But sometimes, this kind of nature can be harmful for your carrier. Considering him, he was the most experienced person in our bank, but still he could just make it up till Inch.

MS. SONIA MASOOD (ASISTANT TO BM)

She was really humble and concerned towards his subordinates. Sometimes I found him doing the work of other employees or colleagues if they will come to him and say that I m not feeling like doing it.

Strain and Stresses:

All the time he had lots of work to do, and she never allowed her to sit ideally and doing nothing. Out of all that, she helped internees a lot. Because of his nature of work, sometimes she had to stay in the bank up till 8 pm.

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Conflict and Appreciation:

What I found during my stay with him was that she wasnt punctual. She was off most of the times, at least twice a week. And then whenever he was back, he had to go with lots of work. But he was kind of efficient, and use to put extra time to cover up all the delay.

New Things Learned:

All my stay at DIB I was filled with numerous new experiences. I learned a lot from all the people who were around me, and I am pretty much sure that it will really help me out throughout my career.

PHOTO COPY AND FAX

One thing, which I learned at DIB, was how to do photo copy and fax. It is an art which requires unbeatable concentration and guideline. I am in debt of DIB that they gave me a chance to learn this new skill, which was an unexplored territory for me, it has open new horizons for me, and I am sure that itll really help me out throughout my life.

QUALITY ASSURANCE.
I have learned a lot of new things regarding quality assurance. Like how to get feedback of customers, how to behave as mystery caller, how to maintain check and balance and how to held surveys.

CONSUMER BANKING
Before starting my internship at DIB, I have almost no idea about consumer banking, but now I have learned enough to be a professional in this field. Truly was an awesome experience.

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TO ACT PROFESSIONAL
Before joining DIB, I use to hate wearing tie and dress pants. But after spending time in DIB, it became more like a part of me. I found myself comfortable and more confident while being in good attire. Punctuality was another big issue for me, but going to bank at sharp 9 am and going there everyday, gave a new way to my life.

SOCIAL SKILLS
One thing, which I learned at DIB, which was that most important lesson I ever learned anywhere was that, it doesnt really matter how much you work, the thing which really matter is how you show others that you really work hard. Believe me, that is the only thing which can help you to get a speedy growth in your career. Apart from that, the thing I learned is that how to be friendly with your coworkers, yet professional at the same time.

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Chapter-5

PRODUCTS AND SERVICES

With the mission to provide all-encompassing banking services to the customers, Dubai Islamic Bank has a uniquely defined menu of financial products. Currently it is one of the most comprehensive portfolios of personalized financial solutions that are custom-tailored to serve the requirements.

CORPORATE FINANCING
The world of finance belongs to those who shape it. DIB has taken a leading role in shaping the dramatic transformation that UAE has experienced in the last two decades. Now, with the same vigor, the Bank comes to assist businesses in Pakistan. DIBPL provides a wide range of services specifically designed to assist Pakistani businesses. You can benefit from our:

Cash Management Services Trade Related Services Investment Banking Services Services for Small and Medium sized Enterprises

Our ever expanding network of correspondent banks allows your company to utilize our arrangement with numerous local and foreign commercial banks in meeting your collections and payments requirements.

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CONSUMER POINT OF VIEW

Looking to buy your dream home? Want to continue your studies? Thinking its time to buy a car? Whatever your wish may be, we want to help you make it come true. There are finance packages designed to meet your needs and with our Internet Banking service, you can manage your finances with a click of your mouse!

DEPOSITORY SERVICES
DIBPL offers a variety of depository account types. Meticulously designed, these accounts give you the optimal blend of liquidity and profit making potential. And of course, service and convenience are DIBPL`s hallmarks. Remember, you have round the clock access to all your accounts at DIBPL through:

Our countrywide, ever growing, network of ATMs. The Dubai Islamic 24/7 Phone Banking Service. The Dubai Islamic Internet Banking Service. Also, all our branches are online, meaning you can access your account

through any DIBPL branch in the country!

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CURRENT ACCOUNT:
Dubai Islamic Current Account is a non-remunerative checking account designed for account holders who need to transact frequently. It specifically appeals to businessmen and salaried individuals who need to make frequent payments and deposits in their account. The Dubai Islamic Current Account is an ideal low cost option for such customers. Based on the Wadia contract, the Dubai Islamic Current Account offers users safe keeping of their cash deposits against DIBPLs guarantee to provide the depositor his funds on demand. However, the depositor permits DIBPL to use or invest his money in its Sharia compliant investments and is neither entitled to investment profit nor does the account holder bear any risk of loss. The Current Account is offered in the following currencies: Pak Rupees US Dollar UK Pound EURO Japanese Yen UAE Durhams (only for cash deposits, cash withdrawals are not allowed) Saudi Riyals

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All entities including individuals, corporations, firms, societies, clubs, government organizations, statutory bodies, public and private institutions can open a Dubai Islamic Current Account with as low as PKR 1000.

SAVINGS ACCOUNT:
Dubai Islamic Savings Account is a great investment option for depositors who wish to earn Halal returns on their savings. Thats not all, it allows you the flexibility to withdrawn your funds when ever required. By investing in the Dubai Islamic Savings Account, the depositor (fund provider or Rabbul-Maal) authorizes DIBPL (fund manager or Mudarib) to invest his/her funds on the basis of unrestricted Mudaraba contract according to the principles of Sharia. DIBPL invests these funds in its Common Mudaraba Pool with other deposits and the shareholders equity. The profit on the Common Mudaraba Pool is distributed amongst the shareholders and depositors on the basis of agreed upon weight ages which take into consideration the tenor, amount of deposit and profit payment frequency of the account. The Dubai Islamic Savings Account is offered in the following currencies: Pak Rupees US Dollar All entities including individuals, corporations, firms, societies, clubs, government organizations, statutory bodies, public and private institutions can open a Dubai Islamic Savings Account with a balance as low as PKR 1000.

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For US Dollar Savings Account, daily balance throughout the month must remain above US $500 to be eligible for profit payment.

FIXED DEPOSIT:
Dubai Islamic Fixed Deposit Account offers the ideal mix of long and short term benefits to depositors seeking attractive and Halal returns on their savings. With a history of high profit payouts Dubai Islamic Fixed Deposit Account is an excellent investment vehicle for depositors with excess funds. By investing in the Dubai Islamic Fixed Deposit Account, the depositor (fund provider or Rabbul-Maal) authorizes DIBPL (fund manager or Mudarib) to invest his/her funds on the basis of unrestricted Mudaraba contract according to the principles of Sharia. DIBPL invests these funds in its Common Mudaraba Pool with other deposits and the shareholders equity. The profit on the Common Mudaraba Pool is distributed amongst the shareholders and depositors on the basis of agreed upon weight ages which take into consideration the tenor, amount of deposit and profit payment frequency of the account.

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LOCKERS:
DIBPL is pleased to offer locker services to its customers. Our customers can lease a locker for the safekeeping of their valuables for complete peace of mind. For further information, customers are requested to contact us at 111-786-DIB (342). Sizes: The following Locker sizes are being offered at DIBPL: Size Dimensions (Height x Width x Depth)

Small Medium Large

8 inches x 7 inches x 20 inches 8 inches x 15 inches x 20 inches 15 inches x 15 inches x 20 inches

Fees and Charges:

Customers are required to pay a security deposit at the time of locker issuance. This security deposit is refundable once the customer discontinues the service. In addition to the security deposit, an annual rental is payable in advance depending upon the size of the locker. Please refer to the Schedule of Bank Charges for the prevailing Security deposit and Annual Rental.

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Timings:
SERVICES
You can access your locker during banking hours. Days Monday Thursday Timings 9:00 am - 5:00 pm 9.00 am to 12.30 pm, 3.00 pm 5.00 pm 9.00 am 1.30 pm

Friday

Saturday

Internet Banking:
No more waiting in queues. No worrying about bank timings either, because now, DIBPL brings banking services to your doorstep. Free yourself from every hassle with our new Internet banking facility. At DIBPL, we make sure you spend less time banking and more time enjoying life! Enjoy instant access to your account funds, from anywhere in the world and at anytime of the day.

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Dubai Islamic SMS Banking:

Now, Dubai Islamic Bank Pakistan Limited brings banking services at your fingertips! Free yourself from the hassle of visiting the branch and enjoy the convenience of Dubai Islamic SMS Banking.,

SMS Banking Features:

You can select your desired services from a variety of options

available

You can block your account, in case of stolen or lost cell phone 24/7 customer service helpline Automated help messages on your cell phone

PHONE BANKING:
Dubai Islamic Bank Pakistan Ltd. offers a state-of-the art 24/7 Phone Banking service which provides quality services and financial solutions to esteemed customers. Our highly trained Phone Banking Officers are available round the clock to assist and provide you the following services:

Enquiries and Instructions

Account Balance Inquiry Transaction Inquiry Auto and Home Finance application status Address / Telephone number change Duplicate Account Statement request

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 Order Cheque Book ATM/ Debit Card Activation ATM / Debit Card Replacement ATM / Debit Card Blocking ATM/ Debit card PIN Re-generation Name Correction on ATM / Debit Card Request for linking account with ATM / debit card Request for De-linking account with ATM / debit card Internet Banking Registration

Financial Transactions
Internal Funds Transfer Pay Order Issuance Demand Draft Issuance Term Deposit Booking Utility Bill Payments

VISA DEBIT CARD:

Introducing The First Islamic Visa Debit Card in Pakistan: Globally Accepted Sharis Complaint Card Open an account with us and get your Visa Debit Card to start enjoying the following benefits!

Accepted Globally:
The DIBPL Visa Debit Card is linked with the global Visa network allowing you to access your account from over 24 million merchants and one
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million ATMs around the globe. You also have the flexibility of using this card at all 1Link and MNET ATMs in Pakistan giving you instant access to your bank account any time of the day or night.

ATM card services:

Your Visa Debit Card allows you to withdraw up to Rs. 50,000 per day at any ATM across Pakistan. You can also withdraw the equivalent amount in foreign currency at an international ATM wherever the PLUS sign is displayed.

Transfer of funds across Accounts:

You can use your Visa Debit Card to transfer funds across accounts. You daily limit for this transaction is set at Rs. 300,000.

Inquiry of Balance:
Your Visa Debit Card can be used to check your account balances an unlimited number of times at any ATM in Pakistan or at over 1.5 million ATMs around the world!

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Chapter-6

SWOT ANALYSIS OF DIB

Every firm goes through to conduct SWOT analysis to see the changes in the external and internal environment. This act as indicator of organization fluctuation internally and also sees opportunities and face threads externally

6.1

Internal Capabilities:

6.1.1 Strengths: The over all resources that an organization has or the unique capabilities that a firm possesses are termed the strengths. The Dubai Islamic bank has the following strengths in various fields.
1.

In regarding with selection and recruitment the DIB has a welldefined policy.

2.

In term or hiving the competent work force the Dib carried out the process with the help of institute of banking of Pakistan.

3.

The management team and other workers of the bank is so competent.

4.

The best training activities are been allow the newly candidate to perform their jobs well.

5.

The senior staff serves as key player in banking market of BIB.

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6.1.2

Weaknesses:

Still the DIB have sufficient resources to perform their activities well. The DIB has the following weaknesses.
1. The Dubai Islamic bank is an foreigner bank thus it has the centralized

system. The big decisions are been made by the head branches. So the unwanted interference of head office hampers the banks good will positions and profitability. 2. In the recruitment process the bank has luck of coordination among the managers. 3. They have some lack ness in recruitment and selection policy. 4. The candidates some time discourage due to long process of recruitment.
5. Due to external recruitment without considering getting promote the

existing staff it result dissatisfaction in them.

6.2 External environment:

Organization s must have the various opportunities and threats externally. Opportunity is favorable condition that any firm wants to be captured. While the threats are the unwanted situation faced by the various organizations. That can be damage the organization good well.

6.2.1 Opportunities:
1. There are many business institutions that produce good and qualities people so the DIB has the opportunity to hire the most competent candidates.

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2.

To utilize the internal workforce the bank get to Use the norms and the values of its.

3.

Through advertising process the DIB attract the candidates for recruitment process.

4.

to polish the shills and capabilities of the employees the bank must avail the training institutions.

5.

The bank must update the existing selection and recruitment process.

6.

DIB must open their new branches in different cities such in Mardan, Nowshera.

7.

The bank should use the new technologies to conduct their opportunities.

6.2.2 Threats:
1.

IN the contrast of various competitors such as Mezan Bank, Bank-AlHabib, Bank Al-Falah offering more benefit and other compensation packages to their workers that resulted on a threat to the DIB.

2.

The employees sometime feel dissatisfaction due to uncertainty about their future Changes. That is big threat to bank.

3.

Other Islamic bank is trying to using the best HR techniques so they can edge on DIB. Which will be serious threat to it?

4.

Another big threat that the bank is facing that the competitors used the effective recruitment and selection plans to attract the most suitable candidates in market.

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5.

The Sharia board interferes in the bank policies that can affect the performance of the bank.

6.

The bank must adopt the modern ways of doing things due to technological advancement in banking sector.

7.

The unrest situation of the K.P.K makes difficulties to performance the bank daily operations well.

8.

The govt. Policies can affect the bank.

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Chapter-7

FINDING AND RECOMMENDATIONS

7.1 Findings:
The following are the findings of the recruitment process of the Bank. 1. From the external sources The DIB hires new candidates it the bank have the competent employees the filled the vacancies with internal employees. 2. To promote the experienced and skilled employees the upper position of the bank are been filled by internal staff.
3. The DIB give the advertisement through newspapers internal, magazine

to attract the most competent candidly for the vacancies.

4. The advertising of available positions are been made through local

newspaper such as the News, Dawn and Mushriq. 5. The Candidates are been given various test conduct by the bank when they apply for the jobs. 6. After puss the iterance tests the candidate give the interview to the selection committee of the bank. 7. The selection and recruitment process are been conduct through the rules and regulation of the bank. 8. Due to the long recruitment process the bank have lock of competent employees because in this time they find another job.

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7.2

Recommendations:
In contrast of recruitment and selection process the following are some

recommendations: 1. The bank must take serious action in order to changes the policy of the bank in regard to selection process. 2. 3. The bank must reduce the long time period of selection process. There must be a simple and short recruitment plan to be adopt for the motivation of candidate when apply for the job. 4. 5. There is to any discrimination and preference throng age gender etc. The bank should make simple test criteria and deduct the comprehensive recruitment planning system.
6.

The bank has a clear cut and fair performance appraisal system for the promotion and compensation of the employees.

7.

they should avail the training opportunities to the existing employees to polish their skills and abilities to performance their jobs well.

8.

The bank must provide a relaxation time that the employees must take rest.

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BIBLIOGRAPHY
1. Human resources management, Decenzo/Robbins, 6 edition 2. Human resources and personnel management by Werther William B, DavisJr. Keith, 3. Management 5 edition, Ricky W. Griffin.
4. 5.

Staffing as strategy, Snow and Snell. website: www.dibpak.com

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National University of Modern Languages, Peshawar Faculty of Management Sciences

EVALUATION PERFORMA
Name of Intern: Naseer Muhammad This internship started on (date) 7 July 2010 and was completed on (date) 7 August 2010 At (companys name and location) Dubai Islamic Bank Please give a brief summary of internship: Evaluation of Personal/ professional qualities of the intern observed during the internship. Select one evaluation level for each area by marking X under that level that represents the interns performance. Excellent Good Average Poor Does not apply Ability to adapt to a variety of tasks Decision making; judgment; setting priorities Reliability and dependability Enthusiasm for the experience Attention to accuracy and details Willingness to ask for and use guidance Ability to cope in stressful situation Ability to organize, classify, and deliver information effectively Ability to plan with and work cooperatively with others Professionalism; demonstrated interest in the issues, policies, and organizations related to the field Additional Comments: Signature of concerned official and date of evaluation: _________________________

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