BONZA 2012 Summer Fall 2012 ISO & MGMT Sched & Reg Form

ISO/Management Development Public Training Schedule
2012
Bonza Training Solutions 8/1/2012
Bonza Training Solutions is an experienced training provider offering public and on-site training courses and workshops in the ISO, Manufacturing, Leadership Development and Occupational Health & Safety Fields. All of our RAB/QSA certified courses are presented in conjunction with SAI Global. The Occupational Health & Safety Training Schedule is a separate document. Please contact us for full course outlines or more information.
TABLE OF CONTENTS
COURSES/WORKSHOPS ISO / Manufacturing

ISO 9001 Quality Management System (QMS) Understanding the Standard/ Internal Auditor ISO 9001:2008 QMS Internal Auditor RAB/QSA Certified ISO 9001:2008 QMS Lead Auditor RAB/QSA Certified ISO 14001 Environmental Management System (EMS) Understanding the Standard/ Internal Auditor RAB/QSA ISO 14001:2004 EMS Lead Auditor OHSAS 18001 Health & Safety Management System Understanding the Standard/ Internal Auditor ISO/TS 16949 Automotive Quality Management System Understanding the Standard/Internal Auditor ISO 9001 with Focus on ISO/TS 16949 Lead Auditor - RAB/QSA Certified ISO 13485 Medical Devices Quality Management System Understanding the Standard/Internal Auditor FDA GMP (Good Manufacturing Practice) Training for Medical Device Companies - Designed to FDA 21 CFR Part 820 requirements ISO/IEC 17025 Competence of Testing & Calibration Laboratories Understanding the Standard/Internal Auditor AS 9100 Rev C Aerospace Quality Management System Internal Auditor AS9100 Rev C Lead Auditor RAB/QSA Certified Core Tools FMEA, PPAP, APQP, SPC, MSA Measurement System Analysis (MSA) Cost Reduction Tools: (1) Introduction to Lean Tools (2) Corrective Action Cost or Profit? (3) Best Practices in Implementing and Sustaining Continuous Improvement Initiatives Geometric Dimensioning & Tolerancing (GD&T)
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4 5-6 7-8 9 10-11 12 13 14-15 16 17-18 19 20 21-22 23 24 25 26 27
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COURSES/WORKSHOPS Management / Leadership Development

Personal Accountability & Conflict Management
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28-37 28
Priority Management & Delegation
29
Effective Communication Email Etiquette & Active Listening Skills
30
Behavioural Interviewing Skills
31
Leading Change & Transition
32
EXPERIENTIAL LEARNING LEADERSHIP PROGRAMS

Incorporating Human Synergistics Business Simulations & Assessment Based Tools
33-35
Coaching for Success
33
The Effective Leader
34
Project Management HORSE SENSE LEADERSHIP ACCELERATOR Bonza Training Solutions Services On-site Training & Consulting Bonza Training Solutions Course Registration Form ISO & Management Development
35 36-37 38-39 40
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Understanding ISO 9001:2008 Quality Management System (QMS) 1 day

This workshop will provide an understanding of the requirements of the ISO 9001:2008 standard and will assist participants in appreciating the impact and benefits of implementing a quality management system in their organization. Participants will be provided with guidance that will help to clarify and simplify what is needed to implement a practical, working quality management system in any business environment. Who should attend? This course is suitable for anyone in the organization who has responsibility for implementing the ISO 9001:2008 Quality Management System, anyone who expects to have significant involvement in support of these activities, or anyone wishing to learn more about ISO and its relationship to the management of an organization. Prerequisite: None Course Fee: $495 + HST July 11, 2012 September 5, 2012 October 1, 2012 October 29, 2012 Port Hope, ON Cambridge, ON Port Hope, ON London, ON
ISO / Manufacturing
ISO 9001:2008 Internal Auditor - Quality Management System (QMS) 2 days

This course provides comprehensive training in the proven techniques and accepted methods used for internal auditing to the ISO 9000 series of international standards. Through lectures, discussions, workshops and role-playing you will: Understand and learn to interpret the requirements for your own company based on the ISO 9001:2008 requirements Develop skills to participate in internal and supplier audits Increase your knowledge levels of the auditing principles and techniques provided in ISO 19011:2002 Understand how to bring value to this important process within your organizations Quality Management System Workshops will give you the tools and techniques you need to carry out effective audits that will benefit your organization. Who should attend? This course is suitable for individuals responsible for conducting, managing or participating in supplier or internal audits, and for those involved in developing and implementing an ISO 9001 quality system. Prerequisite: None Course Fee: $895 + HST July 11-12, 2012 September 5-6, 2012 Port Hope, ON Cambridge, ON October 1-2, 2012 October 29-30, 2012 Port Hope, ON London, ON
519-508-5525 877-508-5525
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ISO 9001:2008 Internal Auditor
certified - 3 days
How to Perform an Internal Audit of a Quality Management System (Certified)

Course Objectives This practical, hand-on course is focused on the attainment of two sets of defined competencies: (1) auditing skills and (2) understanding and appreciation of quality management systems. Following the basic steps of a QMS audit, from Preparation and Evaluation, to Reporting and Corrective Action, participants learn auditing processes and procedures using the Guidelines for Quality and/or Environmental Management Systems Auditing (ISO 19011) standard, as well as the requirements of ISO 9001. The training provides key concepts that can be applied within an internal audit program, and makes comparisons with third-party audits by external registrars and audits of suppliers. Practical workshops, a case study, and simulated audits are used to practice new skills and techniques. Competency-based exercises are conducted throughout the course and a final written examination is administered on the third day of training. Who Should Attend? Individuals who want to become an RABQSA Certified Provisional Auditor Individuals who want to obtain a formal qualification to add to their internal auditing experience Individuals interested in conducting first-party and second-party audits Individuals leading their companies to ISO 9001 registration Management representatives, Quality Managers, Engineers, and Consultants Key Session Topics Key principles of Quality Management Systems ISO 19011 definitions and guidelines Interpreting the requirements of the ISO 9001 standard Planning the audit and conducting opening meetings Understanding auditor roles and responsibilities Conducting internal audit activities Collecting audit information Communicating effectively during the audit Generating audit findings Preparing audit conclusions Conducting closing meetings Reporting audit results Conducting an audit follow-upCertification
519-508-5525 877-508-5525
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Certification
This course is certified by RABQSA International and meets the knowledge examination requirements of the Quality Management System (QMS) certification scheme accredited to ISO/IEC 17024. Attendees who successfully demonstrate competence during this course will receive a Certificate of Attainment for the following knowledge competency units:
RABQSA QM Quality management systems RABQSA AU Management systems auditing
This course is also certified by RABQSA International to meet the training portion of the requirements for Qualification Based certification of individual QMS Provisional Auditors and Auditors. This training course and certificate of attainment is recognized by IRCA as meeting the requirement for IRCA certification to IRCA/2245.
Course Fee: $1195* + HST

Early Bird Price* - $1,015.75 *Early bird discounts available for registrations 60 days or more in advance.
September 26-28, 2012 November 13-15, 2012
Toronto, ON Toronto, ON
519-508-5525 877-508-5525
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ISO 9001:2008 Lead Auditor
certified - 5 days
How to Lead a 3rd Party Audit of a Quality Management System

Course Objectives This practical, hand-on course is focused on the attainment of three sets of defined competencies: (1) auditing skills (2) quality management systems, and (3) team leader skills. Following the basic steps of a QMS audit, from Preparation and Evaluation, to Reporting and Corrective Action, participants learn auditing processes and procedures using the Guidelines for Quality and/or Environmental Management Systems Auditing (ISO 19011) standard, as well as the requirements of ISO 9001. The training provides insights into external audits, such as third-party registrars and supplier audits and also includes key concepts that can be applied within your own internal audit program. Practical workshops, case studies, and simulated audits are used to practice new skills and techniques. Competency-based exercises are conducted throughout the course and a final written examination is administered on the last day of training. Who Should Attend? Individuals who want to become an RABQSA Certified Provisional Auditor, Auditor Principle Auditor, Lead Auditor, or Business Improvement Auditor Individuals interested in conducting first-party, second-party, and third-party audits Individuals leading their companies to ISO 9001 registration Management representatives, Quality Managers, Engineers, and Consultants Key Session Topics Key principles of Quality Management Systems ISO 19011 definitions and guidelines Interpreting the requirements of the ISO 9001 standard Implementing and managing an effective audit program using the process approach Planning the audit and conducting opening meetings Understanding auditor roles and responsibilities Conducting on-site audit activities Collecting audit information Communicating effectively during the audit Generating audit findings Preparing audit conclusions Conducting closing meetings Reporting audit results Conducting an audit follow-up
519-508-5525 877-508-5525
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Certification
This course is certified by RABQSA International and meets the knowledge examination requirements of the Quality Management System (QMS) certification scheme accredited to ISO/IEC 17024. Attendees who successfully complete this course will receive a Certificate of Attainment for the following knowledge competency units:
RABQSA - QM - Quality management systems RABQSA - AU - Management systems auditing RABQSA - TL - Leading management systems audit teams
This course is also certified by RABQSA International to meet the training portion of the requirements for Qualification Based certification of individual QMS Provisional Auditors, Auditors, and Lead Auditors. This training course and certificate of attainment is recognized by IRCA as meeting the requirement for IRCA certification to IRCA/2245.

Early Bird Price* - $1,440.75 *Early bird discounts available for registrations 60 days or more in advance
September 17-21, 2012 September 24-28, 2012 October 1-5, 2012 November 5-9, 2012 November 26-30, 2012 December 10-14, 2012
Toronto, ON London, ON Ottawa, ON Toronto, ON Cambridge, ON Toronto, ON
519-508-5525 877-508-5525
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Understanding ISO 14001:2004 Environmental Management System (EMS)

This workshop will provide an understanding of the requirements of the ISO 14001:2004 standard and will assist participants in appreciating the impact and benefits of implementing a environmental management system in their organization. Participants will be provided with guidance that will help to clarify and simplify what is needed to implement a practical, working environmental management system in any business environment. Who should attend? This course is suitable for anyone in the organization who has responsibility for implementing the ISO 14001:2004 Environmental Management System, anyone who expects to have significant involvement in support of these activities, or anyone wishing to learn more about ISO and its relationship to the management of an organization. Prerequisite: None Course Fee: $495 + HST October 3, 2012 November 26, 2012 Port Hope, ON Cambridge, ON
ISO 14001:2004 Internal Auditor - Environmental Management System (EMS)

This two-day course develops participants understanding of the requirements of ISO 14001:2004. In general, participants will obtain the skills to understand and audit to the requirements of the standard. Through lectures, discussions, and workshops, you will: Understand and learn to interpret the ISO 14001:2004 environmental management standard and its application to your own company. Learn the principles and practices of environmental management systems (EMS) and management system auditing based on this standard. Develop skills to plan, prepare, and perform value-added ISO 14001 audits.
Who should attend? This course is valuable for individuals involved in planning and implementing ISO 14001 environmental management systems as well as for personnel who will manage, conduct or participate in internal audits. Prerequisite: This course is intended for participants with little or no knowledge of the ISO 14001 requirements and little or no experience in conducting audits. Course Fee: $895 +HST October 3-4, 2012 November 26-27, 2012 Port Hope, ON Cambridge, ON
519-508-5525 877-508-5525
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ISO 14001:2004 Lead Auditor -
certified - 5 days
Become a RABQSA Certified ISO 14001 Environmental Management System Lead Auditor
Course Objectives This course offers a competency-based approach to environmental management systems lead auditor training, which is focused on the attainment of three sets of defined competencies: (1) auditing skills (2) environmental management systems, and (3) team leader skills. The course curriculum follows the basic steps of an EMS audit, from Preparation and Evaluation, to Reporting and Corrective Action. Attendees learn auditing processes and procedures using the Guidelines for Quality and/or Environmental Management Systems Auditing (ISO 19011:2002) standard, as well as the ISO 14001 standard. This training provides insights into external audits, such as third-party registrars and supplier audits, and also includes key concepts that can be applied within an internal audit program. Environmental regulations in either the US or Canada are discussed, depending on the class location. Competency-based exercises are conducted throughout the course, and a final written examination is administered on the last day of training. Who Should Attend? Individuals leading their companies to ISO 14001 registration Management representatives, Environmental Managers, Engineers, and Consultants Individuals who want to become an RABQSA Certified Provisional Auditor, Auditor, Principle Auditor, Lead Auditor, or Business Improvement Auditor Individuals interested in conducting first-party, second-party, and third-party audits Key Session Topics Understand the application of the principles, procedures and techniques of auditing Conduct an effective audit in the context of the auditee's organizational situation Understand the application of the regulations and other considerations that are relevant to the audit management system Establish, plan and task the activities of an audit team Communicate effectively with the client Organize and direct audit team members Prevent and resolve conflict with the client and/or within the audit team Prepare and complete the audit report Understand the application of environmental management principles, science and technology Prerequisite Understand the application of environmental systems to different operational processes
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Certification
This course is certified by RABQSA International and meets the knowledge examination requirements of the Environmental Management System (EMS) certification scheme accredited to ISO/IEC 17024:2003. Attendees who successfully complete this course will receive a certificate of attainment for the following knowledge competency units:
RABQSA - EM - Environmental management systems RABQSA - AU - Management systems auditing RABQSA- TL - Leading management systems audit teams
This course is also certified by RABQSA International to meet the training portion of the requirements for non-accredited certification of individual EMS Provisional Auditors, Auditors, and Lead Auditors. This training course and certificate of attainment is recognized by IRCA as meeting the requirement for IRCA certification to IRCA/2017.

August 20-24, 2012 October 1-5, 2012 October 15-19, 2012 November 19-23, 2012 December 3-7, 2012
Toronto, ON Cambridge, ON Toronto, ON Port Hope, ON Toronto, ON
519-508-5525 877-508-5525
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Understanding OHSAS 18001:2007 - Health & Safety Specification

This workshop will provide an understanding of the requirements of the OHSAS 18001:2007 specification, and will assist participants in interpreting these requirements as it relates to their organization. Through lectures and discussions, participants will discover theories, best practices and benefits of implementing and operating an Occupational Health & Safety management system. Who should attend? This course is suitable for anyone in the organization who has responsibility for implementing the OHSAS 18001:2007 Management System, anyone who expects to have significant involvement in support of these activities, or anyone wishing to learn more about this specification and its relationship to the management of an organization. Prerequisite: None Course fee: $495 + HST October 25, 2012 Cambridge, ON
OHSAS 18001:2007 Internal Auditor Health & Safety Specification

This two-day course develops participants understanding of the requirements of the OHSAS 18001:2007 Standard. In general, participants will obtain the skills to understand and conduct internal audits to the requirements of this standard. Through lectures, discussions, and workshops, you will: Understand and learn to interpret the OHSAS 18001 health & safety management standard and its application to your own company. Learn the principles and practices of health & safety management systems (OHSMS) and management system auditing based on ISO 19011 (Guideline for quality and/or environmental management systems auditing. Develop skills to plan, prepare, and perform value-added OHSAS 18001 audits.
Who should attend? This course is valuable for individuals involved in planning and implementing OHSAS 18001 health & safety management systems as well as for personnel who will manage, conduct or participate in internal audits. Prerequisite: This course is intended for participants with little or no knowledge of the OHSAS 18001 requirements and little or no experience in conducting audits. Course fee: $895 + HST October 25-26, 2012 Cambridge, ON
519-508-5525 877-508-5525
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Understanding ISO/TS 16949:2009 - Automotive Quality Management System

The objective of this course is to ensure an understanding of the linkages between ISO 9001:2008 and the ISO/TS 16949 standard requirements, and provide guidance that will help clarify and simplify what is needed to implement a practical, working quality system in a variety of production and service environments. All elements will be covered in detail with practical implementation examples and suggestions for each element discussed and illustrated. This workshop is conducted using lectures and discussions about the various requirements. Who should attend? Anyone in the organization with the responsibility for implementing ISO/TS 16949:2009 Quality Management System or anyone who expects to have significant involvement in support of these activities. Prerequisite: Basic knowledge of the ISO 9001:2008 standard would be beneficial. Course fee: $495 + HST October 15, 2012 Cambridge, ON
ISO/TS 16949:2009 Internal Auditor - Automotive Quality Management System

This 3-day course develops participants understanding of internal auditing for ISO / TS 16949. Participants will understand the specific requirements of ISO / TS 16949 and the three types of internal audits required by ISO / TS 16949 (system, process and product auditing). The audit phases of planning, execution and follow-up are covered in detail. Participants will gain the skills to create audit schedules, follow audit trails and write non-conformance and audit reports. The training will use case studies, audit scenarios, group exercises and practice in identifying and writing nonconformities. Who should attend? Those individuals who are involved in quality systems and wanting to learn about the requirements and the auditing of the ISO / TS 16949 standard. Individuals who will manage, conduct or participate in internal audits will require this formal training to be able to conduct internal audits. It will help organizations wishing to become registered to ISO / TS 16949 or wishing to upgrade to the newest revision, by identifying the elements they need to address. Prerequisite: Some experience with ISO 9001 or ISO/TS standards would be beneficial but not mandatory. Course Fee: $1095 +HST October 15-17, 2012 Cambridge, ON
519-508-5525 877-508-5525
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ISO 9001 with Focus on ISO/TS 16949 - Lead Auditor
certified - 5 days
Become a Lead Auditor for Quality Management Systems in the Automotive Industry
Course Objectives This five day, highly participative course provides comprehensive instruction on auditing to ISO/TS 16949 Automotive Industry requirements. Utilizing the principles defined in ISO 19011, the international standard, which defines the guidelines for quality and /or environmental management systems auditing, attendees of this course will learn to audit to the requirements of ISO/TS 16949 using fundamental process-based auditing techniques. Interactive workshops, simulated audits, along with tutorials & case studies are used to (1) develop practical audit skills (2) enhance evaluation and communication skills, and (3) refine reporting skills -as well as (4) implement corrective action programs. This course uses ISO/TS 16949 as the reference standard for quality management system requirements for the design and development, production and, when relevant, installation and service of automotive-related products. By attending this course, participants will also gain an advanced understanding of customer-oriented processes (COPs), as well as customer-specific requirements defined by the OEM's. This training concentrates primarily on external audits, such as supplier and third-party audits, and includes continuous assessment of attendee understanding, and an exam on the final day. Who Should Attend? Individuals who want to become RABQSA Certified Lead Auditors Individuals leading their companies to ISO/TS 16949 compliance and/or registration Individuals who want to improve their audit skills Individuals who want to become more familiar with ISO 9001 or ISO/TS 16949 Key Session Topics Requirements of the audit system Interpreting the requirements of ISO/TS 16949 in the context of an audit Key principles of planning and controlling audits How audits fit into the overall quality management system Defining Quality Management Systems (QMS) The role of management in the review of auditing and monitoring of the overall quality system How the ISO 9000 series is written and can be applied to a wide variety of circumstances including support of ISO/TS 16949 Relationship of the core quality tools (FMEA, PPAP, MSA, APQP, SPC) to ISO/TS 16949 Understand and apply the 3rd edition of Automotive Certification Scheme for ISO/TS 16949 Proper auditor conduct
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The roles of team leader and team members Understand the use of the IATF Auditor Guide for ISO/TS 16949 Content and structure of a documented quality system Requirements of and purpose for a quality policy, quality manual, procedures, document control and record retention Parallels between the audit systems and ISO 19011 How to improve questioning techniques and reporting skills Significance of the audit findings Communicate findings through the use of audit reports (e.g., nonconformity reports) Learn how to develop and use checklists Learn how to prepare nonconformity reports and present them to management
Certification
This course is certified by RABQSA International, and meets the training portion of the requirements for certification of individual QMS Provisional Auditors, Auditors, and Lead Auditors. Please visit the RABQSA Web site for further details about the RABQSA auditor certification process.
Prerequisites Each student is required to have studied the current published version of ISO/TS 16949 prior to attending this course. To become an RABQSA Certified Lead Auditor: If you satisfactorily achieve the required pass points for the written examination and the required minimum grading for the continuous assessment, you receive a certificate of "Successful Completion" to demonstrate that you have met the audit training requirements for individual QMS auditor certification by RABQSA. Before becoming a Lead Auditor there are additional requirements that must be met. Refer to the RABQSA web site for further details. Course Fee: $1845* + HST
August 20-24, 2012
Cambridge, ON
519-508-5525 877-508-5525
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Understanding ISO 13485:2003 - Medical Devices Quality Management System

This workshop will provide an understanding of the requirements of the ISO 13485:2003 standard, and will assist participants in interpreting these requirements as it relates to their organization. Through lectures and discussions, participants will discover theories, best practices and benefits of implementing and operating a medical devices quality management system. Who should attend? This course is suitable for anyone in the organization who has responsibility for implementing the ISO 13485:2003 Quality Management System, anyone who expects to have significant involvement in support of these activities, or anyone wishing to learn more about this specification and its relationship to the management of an organization. Prerequisite: Basic knowledge of the ISO 9001:2008 standard would be beneficial. Course fee: $495 + HST September 5, 2012 November 14, 2012 Cambridge, ON Markham, ON
ISO 13485:2003 Internal Auditor Medical Devices Quality Management System

This course provides participants with comprehensive training in an understanding of the ISO 13485:2003 standard and its requirements. Through training in basic auditing principles, students will be given guidelines for establishing, carrying out and documenting audits of Quality Systems. Participants will learn the specific requirements for medical devices in a Quality Management System, including the need for organizations to demonstrate ability to provide medical devices that consistently meet customer and regulatory requirements. The course material will outline the particular requirements for ISO 13485:2003 Medical Devices and what is excluded from the ISO 9001:2000 requirements. Through workshops and exercises participants will learn to: Interpret the ISO 13485:2003 requirements for their own company Increase their knowledge of planning and conducting audits Develop skills to participate in Internal and Supplier Audits
Who should attend? Individuals who will be responsible for implementation of the standard and conducting, managing or participating in the internal audits of their company's quality management system. Prerequisite: Basic knowledge of ISO 9001:2000 standard or the ISO 13485 Standard Course Fee: $895 +HST September 5-6, 2012 Cambridge, ON November 14-15, 2012 Markham, ON
519-508-5525 877-508-5525
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FDA GMP Training (Good Manufacturing Practice) for Medical Device Companies Designed to 21 CFR Part 820 requirements
Course Description This medical device FDA current Good Manufacturing Practice (cGMP) training is an introductory course conducted by a senior Bonza Training Solutions consultant. Our consultants have extensive medical device company experience, so you will receive high quality FDA cGMP training to help you and your organization. Our GMP training can vary in length from one to three days. The one-day class is an overview of the FDA Quality System Regulation (QSR), while the two- or three-day training class provides more in-depth GMP training. What you will learn in the following FDA QSR/cGMP Quality System training courses: Day 1: Introductory Course - Overview of the FDA Quality System Regulation (QSR)

Overview of the US Food and Drug Administration (FDA). Overview of the FDA Quality System Regulations (QSR). General provisions of current Good Manufacturing Practice (known as GMP or cGMP). Responsibility of management. Conducting audits, taking corrective action and documenting results. Creating design controls: input, output, validation, transfer, changes and documentation. Purchasing and the evaluation of suppliers. Identification and traceability of products. Dealing with production and process changes. Inspection, measuring and testing equipment. Acceptance activities. What to do with non-conforming products. Corrective and Preventive Actions (CAPA). Labeling, storage, distribution and installation. Records and servicing of products.
What you will learn in the expanded training sessions: Day 2: Auditing Principles (QSIT model)

Audit planning, preparation, execution, reporting and follow-up Audit scope How to prepare for an audit Auditing using the QSIT scheme
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Stages of the audit process: planning, collecting, meetings, observation, reports and verification Collecting objective evidence Preparing audit reports and closing audits Ways to measure, evaluate, and improve performance within the organization.
Day 3: Requirements for incident reporting, technical files, and risk analysis. Managing records (technical files) o Design History File (DHF) o Device Master Record (DMR) o Device History File (DHF) Requirements for Mandatory Device Reporting (MDR) Decision Tree Analysis Risk Analysis ( medical risks in accordance with ISO14971 Developing a Risk Plan o Risk Identification o Risk Quantification o Risk likelihood & impact o Risk Process o Mitigating Risk Risk Register Risk Forms Risk Procedure
FDA has approved ISO 14971 as an acceptable model for managing risk in the medical industry as it pertains to FDA QSR. Course Fee: 1 day - $495 ; 2 day - $895 ; 3 day - $1095 September 25-27, 2012 Cambridge, ON
519-508-5525 877-508-5525
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Understanding ISO/IEC 17025:2005 Competence of Testing & Calibration Laboratories

This workshop will provide an understanding of the requirements of the ISO/IEC 17025:2005 standard, and will assist participants in interpreting these requirements as it relates to their organization. Through lectures and discussions, participants will discover theories, best practices and benefits of implementing and operating a medical devices quality management system. Who should attend? This course is suitable for anyone in the organization who has responsibility for implementing the ISO/IEC 17025:2005 Quality Management System, anyone who expects to have significant involvement in support of these activities, or anyone wishing to learn more about this specification and its relationship to the management of an organization. Prerequisite: Basic knowledge of the ISO 9001:2008 standard would be beneficial. Course fee: $495 + HST October 15, 2012 Guelph, ON
ISO/IEC 17025:2005 Internal Auditor Competence of Testing & Calibration Labs

This International Standard contains all the requirements that testing and calibration laboratories have to meet if they wish to demonstrate that they operate a quality system, are technically competent, and are able to generate technically valid results. The course will provide participants with an understanding of the ISO/IEC 17025 Standard, and the steps of an internal audit, from preparation to follow-up. Through presentations and case studies in practical workshops, the participants will share ideas, learn how to efficiently and competently perform internal audits as well as gain insight into handling human inter-relations in internal audits. Content: This practical workshop will take you step-by-step through the standard and then the auditing process and will include: Analysis of ISO/IEC 17025 Basics of auditing Using checklists Opening an audit Gathering information Theory of auditing Efficient post-audit meetings Audit reporting/writing & follow-up
Who should attend? Individuals who will be responsible for implementation of the standard and conducting, managing or participating in the internal audits of their companys quality management system. Prerequisite: Basic knowledge of ISO 9000 standards Course fee: $895 + HST October 15-16, 2012 Cambridge, ON November 12-13, 2012 Markham, ON
519-508-5525 877-508-5525
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Understanding AS9100 Rev C Aerospace Quality Management Standard

This workshop will provide an understanding of the requirements of the AS9100 Rev C standard, and will assist participants in interpreting these requirements as it relates to their organization. Through lectures and discussions, participants will discover theories, best practices and benefits of implementing and operating a medical devices quality management system. Who should attend? This course is suitable for anyone in the organization who has responsibility for implementing the AS 9100 Rev C Quality Management System, anyone who expects to have significant involvement in support of these activities, or anyone wishing to learn more about this specification and its relationship to the management of an organization. Prerequisite: Basic knowledge of the ISO 9001:2008 standard would be beneficial. Course fee: $495 + HST October 22, 2012 Port Hope, ON November 8, 2012 Cambridge, ON
AS9100 Rev C Internal Auditor Aerospace Quality Management Standard

This course will provide participants with a working knowledge of the requirements for a Quality Management System (QMS) based upon SAE AS9100 Rev C. It will prepare internal auditors to perform effective process audits under the auspices of AS 9100 Rev C and prepare managers/supervisors to take full advantage of the internal audit process. Students will gain an understanding of the requirements of AS9100, its inter-relationship with other elements of the AS9100 family of standards and the base, ISO 9001:2008. The course is based upon ISO 9001:2008, AS9100 Rev C and addresses the requirements of ISO 19011:2002. It is a mixture of tutorial and practical exercises, which are designed to provide practical help and guidance for Internal Auditors, who are preparing to implement, maintain or improve an internal audit program. Learning Objectives to understand effective internal auditing to the AS9100 Rev C family of standards to interpret the relationship between AS9100 Rev C and ISO 9001:2008 to understand the systems that must be in place to satisfy AS9100 Rev C and ISO 19011:2002 rd to understand the perspective of the 3 party auditor Who should attend? This course is valuable for the Internal Auditor Program Manager, the audit team and any manager/supervisor who wishes to implement, maintain or improve an effective internal audit process. Prerequisite: There are no formal prerequisites, but experience in aerospace and/or ISO 9001:2008/ AS9100 Rev B internal auditing would be beneficial. Course fee: $895 + HST October 22-23, 2012 Port Hope, ON November 8-9, 2012 Cambridge, ON
519-508-5525 877-508-5525
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AS9100 Rev C Lead Auditor -
certified 5 days
Take the first step toward becoming an AS9100 Aerospace Lead Auditor
Course Objectives This 5-day intensive hands-on course is intended for experienced auditors who want to further develop their skills to support becoming an AS9100 Lead Auditor. It is based on the current Aviation, Space and Defense requirements of AS9100 Rev C and AS9101 Rev D, both of which will be discussed in detail. The requirements of AS9014 and AS9401/3 will also be covered, along with reference to many of the related aerospace standards. Extensive workshop and case study activity will focus on the auditing techniques as referenced by ISO 19011:2002 and AS9101D. This highly participative course provides comprehensive instruction on auditing quality management systems and follows the basic steps of a quality management system audit of an aerospace manufacturing facility, from audit preparation and completion to reporting and corrective action. While the focus is primarily on external audits, such as third-party and supplier audits, the information is easily adaptable to internal audits. The case studies simulate an actual audit and a course examination is conducted on the last day. Prerequisites Studying the current published version of AS9100 prior to attending this course would be helpful. Understanding the work, training and auditing requirements for AEA certification would be helpful (described in AS9104/3) Who Should Attend? Individuals who want to become RABQSA certified AS9100 Aerospace Auditors (AA) or Aerospace Experienced Auditors (AEA) Quality Professionals and Management Representatives Anyone who will perform internal or supplier audits related to aerospace Individuals who will lead the AS9100 certification efforts for their company Auditors seeking an understanding of the requirements for auditing in the aerospace arena Individuals who seek a better understanding of aerospace activities Quality Professionals seeking career broadening information Key Session Topics Aerospace auditor personal qualifications and conduct Detailed discussion and explanation of the intent and the requirement of each clause of AS9100 Planning and organizing all aspects of an AS9100 audit, including several approaches to process auditing, and practice in performing these tasks Evaluating an entire AQMS, including process, customer focus and continual improvement Practice in completing the audit reporting documents required by AS9101D Post audit follow-up on nonconformities and closing out of corrective actions
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What You Will Receive Attendees who achieve the required pass points for the written examination and the required minimum grading for the in-class continuous evaluation and other in-class exercises will receive a certificate of Successful Completion to demonstrate that the AS9100 Standard/Lead Auditor training requirements have been met. Attendees who do not achieve the required points to pass the course will receive a certificate of attendance only. Course certificates will indicate that this is a lead auditor course. Certification
This course is certified by RABQSA International, and meets the training requirements as established in AS9014 and AS9104/3. Successful completion of this training satisfies the RABQSA's requirements for AS9100 Standard/Lead Auditor Training in its Qualification-based AS9100 Aerospace Auditor Certification Scheme. The course meets the standard lead auditor training portion of the knowledge requirements for certification of AS9100 Aerospace Auditors, Experienced Auditors and Industry Experienced Auditors. Individuals desiring to perform Third-Party Audits for a Certification Body will need to also complete the 4-day Aerospace Auditor Transition Training (AATT) course. Note: Depending on the work experience of the individual auditor, an auditor seeking to become an Aerospace Experience Auditor (AEA) may need to also take the AS9100 Aerospace Industry Specific Course to support qualification as an AEA.

August 20-24, 2012
Vancouver, BC
519-508-5525 877-508-5525
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Core Tools FMEA, PPAP, APQP, SPC, MSA

This 2-day course will provide participants with a working knowledge of the five core tools: FMEA, APQP, PPAP, MSA and SPC, and will include discussions, presentations and hands-on experience. Participants will learn how to utilize: Failure Mode & Effects Analysis (FMEA) As a tool to allow the company to: List and rank the cause of failures Prioritize actions to decrease the likelihood of failure occurrence and the associated risks Examine the potential consequences of that failure Determine the Severity, Occurrence & likelihood of Detection of a failure. Advanced Production Quality Planning (APQP) As a business tool designed to ensure: Successful planning, launch and production start up of a product Products and processes are designed to provide right first time quality That the project is launched on time and within budget. Production Part Approval Process (PPAP) Which defines the generic requirements for: Production part approval Supplier understanding of all customer specifications. Document requirements at level III submission Measurement System Analysis (MSA) Which presents the: Guidelines for selecting methodologies to assess the approach for product validation & verification. Theory of Gauge R & R Studies, Linearity & Bias Studies. Statistical Process Control (SPC) Using the theories of SPC such as: Control Charts, Pareto analysis, Cause & Effect Diagrams, Histograms, BAR- X & R Charts Note: All course materials are based on the latest versions of the AIAG reference manuals Who should attend? Individuals who will be responsible for participating in the inputs of their companys quality management system, such as Engineering and Manufacturing Managers / Coordinators, Quality Directors, Internal Auditors and staff inputting data into the system. Prerequisite: A basic understanding of an ISO Quality Management System or TS16949 requirements. Course fee: $895 + HST September 19-20, 2012 October 25-26, 2012 Cambridge, ON London, ON
519-508-5525 877-508-5525
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Measurement System Analysis (MSA)
(A more detailed course outline is available)
The AIAG MSA manual 4th edition is a highly detailed reference manual, which includes coverage of the tools required and used to ensure that our measurement systems are complete and capable. The extent and level of information is such that, to cover absolutely everything in a 1 day environment is not possible. As a result, this course will cover the most important requirements of the AIAG MSA manual 4th edition. The goals of this course are: To unlock the mysteries of the MSA and to provide answers to the most frequently asked questions raised by MSA users. To provide clarification and the hands on knowledge of basic and mandatory requirements. To demonstrate Gage Repeatability & Reproducibility studies. To ensure a response to concerns and questions that delegates bring to the course.
Section 1: General Measurement System (MS) Guidelines Section 2: General concepts for assessing MS Section 3: Recommended practices for replicable MS Section 4: Selected other measurement concepts and practices * Due to the amount of material described in the MSA, delegates are requested to provide us with any special questions for the trainer at the time of registration. Every effort will be made to respond to these requests either during or after the course. Note: All course materials are based on the latest versions of the AIAG reference manuals, and will include copies of all PowerPoint Slides and copies of often used forms from the MSA. Who Should Attend? Individuals who will be responsible for participating in the inputs of their companys quality management system, such as Engineering and Manufacturing Managers / Coordinators, Quality Directors, Internal Auditors and staff inputting data into the system. Duration: One Day Prerequisites/Pre-course Instructions: A basic understanding of an ISO Quality Management System or TS16949 requirements. It is recommended, but not mandatory, that delegates bring their copy of the MSA. A hard copy is a great place for note taking. Copies of MSA are available from AIAG in Detroit USA cost is US$150 plus shipping.
Course fee: $495 + HST September 21, 2012 Cambridge, ON
519-508-5525 877-508-5525
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Introduction to Lean Tools
The Introduction to Lean Tools Hands-On Workshop will provide you with a thorough understanding of Lean Tools and give you the opportunity to apply the tools and see firsthand the results that can be achieved when you implement them. Morning Session: 8:15 a.m. to 12 noonThe Toolbox The Toolbox focuses on the following proven key Waste Free/Lean technologies and tools that assist enterprises to improve: Flexibility, Reliability and Predictability in manufacturing and nonmanufacturing environments. Afternoon Session: 1:00 p.m. to 4:00 p.m.The Test Drive The Test Drive is a practical hands-on opportunity for you to apply Lean Tools and see the results that can be achieved when you implement them. Who Should Attend and Will Benefit From This Workshop? This program is ideally suited for Operations Managers, Department Heads, Office Managers, Front-Line Supervisors, Team Leaders, Human Resources Personnel and Training Advisors. Any individual who is interested in implementing Lean techniques and looking for a thorough grounding in the basics of Lean and how it may be implemented in their organization will benefit from attending this workshop. Course fee: $495 + HST September TBC Cambridge, ON
Corrective Action Cost or Profit?
Participants will achieve a basic understanding of the various methods for determining true root cause(s) of nonconformities, including examples of 5-Why, Cause & effect analysis, 7D, 8D & 5P methods. All methods are similar and use the generic 8-step process, and must involve more than one person with responsibility. The 8D method will be used as a default method, unless the delegates to the course choose otherwise. This is a hands-on course. Delegates should bring examples of their own problems and copies of their own method/format - for use during the workshops. Using this hands on approach, delegates will focus on absorbing the necessary structure to encourage delegates to improve their skills to achieve successful and profitable Corrective Action. Who should attend? All Personnel, including Managers, supervisors, team leaders and practitioners who may help to lead the process towards continual improvement within the Organization and who want to demonstrate a commitment to and involvement in, the Organizations QMS. Course fee: $495 + HST October 11, 2012 November 6, 2012 Port Hope, ON Cambridge, ON
519-508-5525 877-508-5525
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Best Practices in Implementing and Sustaining Continuous Improvement Initiatives

Achieve immediate bottom-line improvements while establishing the groundwork for a long-term effort to eliminate waste, streamline processes and increase competitiveness. Continuous Improvement (C.I.) is not always continuous. Maintaining momentum for C.I. programs and initiatives can be frustrating and time consuming. Often after picking the low hanging fruit, the focus on C.I. can slide. We had some early successes but have not been able to sustain the commitment, is a common refrain. Program Highlights Whether your C.I. initiative is focussed on LEAN, streamlining Best practice case studies. work processes, reducing costs or improving customer service you can shave months off your implementation and ensure Tools and strategies to Sustain C.I. sustainability by learning from the best practices of organizations with proven successes. Steps for creating a long-term This one day Sustaining CI program is practical and pragmatic with real case stories, strategies and results that will make a big difference to your C.I. programs immediately. Who should attend? All Personnel, including Managers, supervisors, team leaders and practitioners who may help to lead the process towards continual improvement within the Organization and who want to demonstrate a commitment to and involvement in, the Organizations QMS. Course fee: $395 + HST Duration: One day November TBC Cambridge, ON vision and commitment to C.I. Integrate C.I. into your performance management system. Train leaders to engage employees in daily C.I. Implement a C.I. management and accountability system. Make C.I. visible in the work area and department. Recognize and continuously promote C.I. efforts.
Additional Continuous Improvement (C.I.) Services:

C.I. Program Assessment Start with a C.I. Program Assessment. We can help identify the issues and barriers to C.I. quickly and provide you with strategies to engage your leaders, staff and employees (office and plant) immediately in building a long-term C.I. program. In-House Sustaining C.I. Workshop Training your managers and leaders in is often the turning point to launching or improving an internal C.I. initiative that engages people and is sustainable.
519-508-5525 877-508-5525
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Geometric Dimensioning & Tolerancing (GD&T) 2 day public course

(A more detailed course outline is available). GD&T is a three dimensional international engineering language used on mechanical drawings. This language consists mainly of symbols which are clearly defined in ASME Y14.5M-1994 put out by the American Society of Mechanical Engineers. This is the drawing standard used in North America and recognized throughout the world. It replaces the earlier ANSI Y14.5M-1982 standard and has been expanded to be almost identical to its ISO counterpart. The standards are complete in identifying ways of using the various geometric symbols and other methods to clearly show the designer's intent. This 2-day course will include the same topics as the more comprehensive 24-hour course but will not allow for thorough discussions related to each topic due to the tighter time restraint. This course will identify the many benefits of the geometric system of tolerancing based on ASME Y14.5M-1994 standard. Participants will discover cost savings at the design, manufacturing and inspection stages of the organization as a result of the proper application and implementation of the GD&T system. This course will enable participants to understand and speak the language of GD&T. Participants will learn how to:

Recognize and apply bonus geometric tolerances Easily rework parts to meet requirements Use functional gauges to effectively verify geometric requirements Recognize extra tolerances from referenced datums Inspect geometric tolerances using conventional measuring equipment Recognize why good parts may be rejected when using the coordinate measuring machine (CMM) Identify which standard was used in creating the drawing, and identify the main differences between the most common standards used.
Course Fee* : -$629.00 + HST (CAD) per person -$595.00 + HST per person if 2 to 5 people from the same company attend -$545.00 + HST per person if more than 5 people from the same company attend -$50.00 Deposit per person required within 1 week of registering with the balance due by the Registration Deadline, noted below.
*Included in the course fee is a Free exercise workbook (value $22.00), Free GD&T pocket guide (value $8.50) and Free framed certificate of course completion. Text books are available for $74.00 each. Note: 18, 24 and 27 Hour Seminars are available for on-site delivery, and other courses can be customized to suit your companys needs. September 10-11, 2012 Time: (9 a.m. 5 p.m.) Kitchener, ON
Registration Deadline: September 3, 2012 A cheque must be received by this date, and will be held until course completion.
519-508-5525 877-508-5525
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Personal Accountability & Conflict Management

Part I: Strengthening Personal Accountability

Management Development/Leadership
Defining roles and responsibilities of the accountable leader/coach Changing negative thinking and behaviour into accountable problem solving action Discouraging blame and finger pointing its not my job Avoiding victimizing statements - i.e. why me; when are they going to do it right; who did this Strengthening a sense of ownership and self-employed thinking Getting the job done with or without others support Engaging in self-empowerment behaviour Identifying the personal benefits of choosing the accountable path Acting as an effective problem solver rather than as a victim Uncovering the characteristics of an accountable leader or team player Guidelines to transform blaming, victimizing questions into accountable action
Part II: Conflict Management & Assertiveness

Identifying the constructive and negative effects of
organizational conflict Collaboratively managing differences and arriving at mutual understanding Identifying and strengthening your conflict management style Identifying and applying specific conflict management strategies Positively impacting on an employees performance or suggestion using corrective feedback skills Conflict Creator statements to avoid Strengthening assertiveness skills Identifying the differences in assertive, aggressive and passive behaviour styles Assessing your present level of assertiveness Adding to your ability to have more impact with others Dealing more effectively with confrontation and poor communication skills of others Applying the 3 key assertiveness coping skills Understanding the hall marks of assertive behaviour: Dealing with difficult people
Duration: One day Course fee: $295 + HST
519-508-5525 877-508-5525
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Priority Management & Delegation

This session will present guidelines for organizing and managing yourself and provide key steps to effective delegation.
Part I: Priority Management

Understand the critical difference between working effectively and working efficiently Become more pro-active and less reactive Identify proven time management principles and guidelines Uncover the 4 major time wasters Establish S.M.A.R.T. goals and actions plans Develop effective daily to do lists Recognize, establish and manage multiple priorities Ask regularly whats the best use of my time right now Identify strategies to defeat procrastination Manage overwhelming A priorities and projects Control and reduce interruption
Part II: Delegation

Assess and improve your delegation efficiency theres nothing you cant accomplish when you put someone elses mind to it Identify the mutual benefits of effective delegation and empowerment Delegate the right tasks to the right people Delegate problems and projects empower people by giving them challenging work they can assume responsibility for Make a conscious effort daily to uncover delegation opportunities Identify specific steps in the delegation process Avoid the me only syndrome
Who should attend? Leaders who need to manage themselves and their environment more efficiently and effectively. Course Duration: 1 Day Course fee: $295 + HST
519-508-5525 877-508-5525
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Effective Communication
Part I: Email Etiquette
Since the majority of communication these days is by email, it is extremely important in whatever business you are in to ensure that your emails are professional, efficient and will not reflect negatively upon you or the company that you represent.
Content:

Identifying email dos & donts Tips for getting your message read How to properly begin and end an email The importance of proper grammar, spelling and punctuation Tone in an email The importance of proof-reading Liability
Part II: Active Listening Skills

The objective of this session is to heighten awareness regarding the critical importance of listening to the people around you to become a better employee, supervisor or manager. Listening is not waiting for your turn to speak.
Content:

Breaking down and understanding the communication process Developing the skills and self-discipline to become a better listener Identifying the 3 levels of listening and how to stay in level 1 Strengthening trust and rapport through effective listening Preventing misunderstandings and reducing conflict Demonstrating an understanding of the speakers viewpoint through active listening skills of : clarifying; confirming; empathy and summarizing Understanding the critical role of body language in the communication process Giving and inviting effective feedback Receiving feedback positively resisting the immediate impulse to reject, ignore or disagree
Course Duration: 1 Day Course fee: $295 + HST
519-508-5525 877-508-5525
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Behavioural Interviewing Skills

Have you, or others in your organization, ever hired someone who ultimately did not meet performance expectations? Hiring and training people is a costly investment in human resources especially if they dont work out. Often hiring decisions are made based on gut-feel (a.k.a. intuition), resulting in organization turnover or poor morale. In fact, research has shown the cost of a poor hiring decision is, at minimum, 30% of an individuals annual salary. This workshop will introduce you to Behavioural Interviewing, an effective technique based on the premise that the best predictor of future behaviour is past behaviour. Incorporating this model into the hiring and selection process significantly improves the quality of hiring decisions.
Objective: Whether hiring for an entry-level team member or

an experienced manager, this seminar provides the knowledge and skills necessary to: Implement the Behaviour based interviewing and selection model Avoid common hiring pitfalls Plan, structure and conduct behavioural based interviews Make more informed hiring recommendations/decisions
The Process: The workshop is practical and "hands-on, providing learning through large and small
group discussion, video examples and skill practice.
Topics Covered:
1. 2. 3. 4. 5. 6. 7. 8. Why behavioural based interviewing is more effective than other forms of interviewing Identifying position skill requirements Reviewing resumes Developing interview questions for your work environment Four types of questioning techniques used during an interview The Structure of an Interview Techniques to overcome challenging interview situations Candidate assessment and selection process
Taking it back to the Workplace:

At the conclusion of the program, participants will have: Developed a personal action plan Copies of tools and resources which can be used back in the workplace
Who can benefit? Anyone involved in the interview and selection process. Course Duration: 1 Day Course fee: $295 + HST
June 28, 2012 September 12, 2012 Port Hope, ON Cambridge, ON October 30, 2012 November 6, 2012 London, ON Port Hope, ON
519-508-5525 877-508-5525
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Leading Change & Transition

Whether your business is restructuring, merging with, or taking over another business, this program can assist you and your organization as you transition through the changes. While reaction and time required to adapt to change varies, it does follow a predictable process. During this workshop, Leaders will learn the various stages of the change process along with interventions that can assist others through the change transition. As well, Leaders will be given the tools to implement change and expedite through the transition more effectively.
Objective: During the workshop, participants will apply the tools that they have learned to a current or upcoming change within their area of responsibility. Upon completion of the workshop, they will:
1. Understand the change and transition process 2. Recognize how any change can cause resistance 3. Have identified ways to help themselves and others move through the change and transition stages 4. Understand what is required to implement and maintain change in the workplace
The Process: The workshop provides learning through utilization of large and small group
discussion, skill practice and application to a specific situation in their workplace.
Topics covered:

Challenge of Change and Transition How business changes can trigger resistance Overcoming resistance to change Intervention techniques Tools to support transition and maintain change Encouraging Kaleidoscope thinking
Taking it back to the workplace:

At the conclusion of the program, participants will have: Identified 2-3 actions to support their Change and Transition Plan Drafted a Change and Transition Action Plan Copies of tools and resources which can be used back in the workplace.
Who can benefit? This course is particularly beneficial for those facing the challenge of leading
survivors to meet business objectives with fewer resources.
Course Duration: 1 day Course fee: $295 + HST Note: A similar workshop is also available to assist those coping with change in the workplace.
Particularly beneficial for non-leadership survivors of downsizing. On-site only.
519-508-5525 877-508-5525
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EXPERIENTIAL LEARNING LEADERSHIP PROGRAMS

Incorporating Human Synergistics Business Simulations & Assessment Based Tools
Coaching for Success

As a Leader, to achieve success you must coach and accomplish results through others. During this workshop you will have the opportunity to test your coaching values and behaviours in a sports setting using a Human Synergistics business simulation. You will also learn practical ways to enhance performance and develop others through the use of effective feedback.
Objective: At the completion of the workshop, participants will be able to:

Recognize how Coaching styles shape and influence team members Motivation and Achievement Understand importance of Coaching and Feedback Identify Coaching opportunities Provide effective Feedback and manage side tracks Identify opportunities to improve your Teams performance
discussion, team simulation activities, video examples and skill practice.
Topics Covered:
Changing Role of the Leader Coaching Styles Communication Goal Setting Team Selection Motivating and Challenging the Team Identifying Coaching feedback opportunities Difficult Conversations Tracking Coaching activities

At the conclusion of the program, participants will have: Completed a Coaching self-assessment Identified opportunities for improvement Created a personal action plan Copies of tools and resources which can be used back in the workplace, including Discussion planner Coach journal
Program Duration: One day Course fee: $395 + HST
519-508-5525 877-508-5525
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The Effective Leader

As a Leader, you are assessed by others on a daily basis. Often you are confronted with difficult situations where others observe your reaction and judge your effectiveness. During this interactive workshop Participants will experience various leadership styles and learn about the SituationThinking-Response link. Awareness of this link provides insight and enables development of an action plan to increase personal Leadership effectiveness.
Objective: At the completion of the workshop, you will be able to:

Identify the unique thinking patterns that characterize your current Leadership behaviour Understand how your thinking style influences your performance and Leadership Effectiveness Recognize how different leadership styles impact the quality of work and employee satisfaction Develop strategies to increase personal Leadership effectiveness through positive and constructive changes.
The Process: Participants complete a self assessment and develop a personal profile using the powerful Human Synergistics LSI. The workshop provides learning through utilization of large and small group discussion, team simulation activities and skill practice. Topics Covered:
Situation-Thinking-Response Leadership Styles Constructive Leadership Styles Interpreting your personal Leadership Styles Inventory (LSI) Strategies for improvement The Challenge of Change

At the conclusion of the program, participants will have: Identified opportunities for improvement Created a personal action plan Copies of tools and resources which can be used back in the workplace, including Confidential Personal LSI report Self-Development Guide
519-508-5525 877-508-5525
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Project Management
Have you ever been involved in a project and frustrated by the lack of progress or results? This workshop provides an overview of the basic principles of project management, including processes and interpersonal skills to keep them on track to a successful conclusion. During the workshop participants will have the opportunity to apply the principles to a personal project.
Objective: At the completion of the workshop, participants will be able to:

Understand the key principles of Project management Recognize the benefit of planning and controlling activities Have applied the principles to a business related project
discussion, team simulation activities and skill practice.
Topics Covered:
The Project Management Challenge Project Planning o Project Charter o Responsibility Matrix o Work Breakdown Structure Keeping the Project on Track Risk Management Closing the Project The Team Challenge

At the conclusion of the program, participants will have: Identified opportunities for improvement Created a personal action plan Copies of tools and resources which can be used back in the workplace, including electronic copy of project management templates.

To be confirmed. Cambridge, ON
519-508-5525 877-508-5525
Page 35
Horse Sense Leadership Accelerator

Who would have imagined that the best way to learn the Human side of High Performance was from a horse? Have you noticed that almost every new job ad these days lists leadership, team and communication skills as top priorities? We live in a collaborative world where your ability to work well with others is the number one predictor of success. Imagine the impact it would have on your career if you could get unbiased authentic feedback on the core skills at the heart of high performance if you had an opportunity to see yourself as others see you? What if you could get powerful one on one coaching that identified with laser sharpness exactly what changes would ensure that others perceive you as a key influencer they can trust and respect? There is a way to do this if you are willing to step up to the challenge of building an effective working relationship with a creature who will only follow willingly if you can truly earn his trust and respect. In a carefully crafted proprietary process we will teach you to confidently enter into a leadership dialogue with a horse. We will never ask you to step outside your comfort zone in fact the whole program can be completed without ever touching a horse. You will have a chance to see how hidden mindsets and beliefs can get in your way. Most people (including horse professionals) approach horses in a way that raises their anxiety. We naturally focus on our intention (to show the horse how friendly we are) instead of focusing on the perspective of the prey animal we are standing in front of and end up making the horse nervous instead of calming him. Learning to bridge the gap between intention and perception will make a huge difference in your working life saving you time and effort, decreasing miscommunication, increasing your influence and earning you respect of your peers and subordinates and that is only the start of your learning journey. Other topics we will explore include: Recognizing impact of emotions on others Using body language to enhance understanding Emotional intelligence and empathic listening Providing constructive feedback Replacing compliance with true engagement. Win/win negotiation - understanding the needs of others Proactively responding to potential conflict situations
This is a powerful, life changing, experiential program that will ask you to step outside your comfort zone and become the leader you have always wanted to be. We guarantee you will have a great day over 95% of our participants say that they would recommend it to others and many people have told us that it is the single best training program they have ever attended.
519-508-5525 877-508-5525
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Testimonials
I have to tell you that having done my fair share of leadership training over the years - there is sometimes a touch of cynicism approaching leadership training sessions. I've been around a while, and seen a lot. The Horse Sense program was exceptional! The team building and understanding within the day's program was really the best I have encountered and the self-learning was outstanding. I am a convert who not only looks forward to the next session - but can hardly wait to see what new learning and understandings result from it. Thank you for a great leadership experience absolutely laced with immediately useful strategies as well as plenty of fodder (bit of a pun on the horses there!) for reflection and future growth. In the team exercise, we learned which members of the team were better communicators, and who tended to suffer in silence. One person was having trouble keeping up with the rest of the team, but didnt say anything. And we realized how we sometimes discouraged people from communicating. Our team as a whole had a real breakthrough at this program. Were a much better team now. There is more communications, more checking in with each other, more understanding of different peoples styles.

Horse Sense Leadership Accelerator Public Workshop Dates To be confirmed. Campbellville Leadership Centre
Wed love to share a bit of Horse Sense with you.

In addition to joining one of our open trainings, you may bring a group of 8 or more for a private session. Whether your quest is to Improve Communication, Enhance Leadership, Strengthen Teamwork or Build Relationships, we have a Horse Sense program that is right for you.
Intact Teams benefit immensely from sharing a Horse Sense experience. It is an amazing way to start up a new team, build connections in a multi stakeholder team or help a good team step up to even higher levels of performance. An expanded level of mutual understanding, trust and respect within the team. Increased alignment in the teams thinking and strategies for moving forward. Resolution of team issues related to trust, communication, alignment and cooperation. A fun, memorable day that will be act as the foundation for future
Horse Sense programs are a component of leadership and team development at a number of respected organizations including Kraft, Canon, Talus, SC Johnson and more. Our passion is helping individuals break through to new levels of success and our measure of success is the positive impact we have made on so many peoples lives. Horse Sense programs are hosted by the Campbellville Leadership Centre. For more information about this program, please contact our office.
519-508-5525 877-508-5525
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ISO Training
Our services include helping your team with Gap Analyses, Management and Plant Overviews, Implementing, Quality Manuals and Documentation, Internal Auditor Training, Integrated Auditor Training, Surveillance and Pre-registration Audits and Customized Requirements for the following standards:

Bonza Training Solutions Services On-site Training & Consulting
ISO 9001:2008 Quality Management System ISO 14001:2004 Environmental Management System OHSAS 18001:2007 Occupational Health & Safety Assessment Series ISO 13485:2003 Medical Devices Management System ISO/IEC 17025:2005 General requirements for the competence of testing and calibration laboratories ISO 22000:2005 Food Safety Management System AS9100 Rev C Aerospace Management System ISO/TS 16949:2009 Automotive Management System ISO/TS 16949: 2009 Automotive Management System with Ford Customer Specific Requirements Integrated Internal Auditing: ISO 14001:2004 & OHSAS 18001 AND ISO 9001:2008 & ISO 14001:2004
Specialized Training

Core Tools (APQP, FMEA, MSA, PPAP, SPC) APQP Advanced Quality Product Planning FMEA Failure Mode & Effect Analysis MSA Measurement System Analysis PPAP Production Part Approval Process SPC Statistical Process Control GD&T Geometric Dimensioning & Tolerancing FDA Auditing and Consulting Process Mapping Environmental Compliance Continual Improvement Tools Layered Audits Balanced Scorecard Problem Solving & Continual Improvement 5S KANBAN Systems Introduction to Lean Tools Lean Manufacturing Overview and Implementation Kaizen Blitz Value Stream Mapping Root Cause Analysis and Problem Solving Basics of Root Cause Analysis with a Focus on 8D
519-508-5525 877-508-5525
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Leadership Excellence

Bonza Training Solutions Services On-site Training & Consulting
Strengthening Personal Accountability Leadership Style Analysis Motivation Strategies Active Listening Skills Conflict Management & Assertiveness Coaching & Positive Discipline Priority Management and Delegation The Effective Leader Presentation Skills Workshop Leading Change and Transition Managing the Multigenerational Workplace Diversity in the Workplace Coaching for Success Feedback Fundamentals Performance Management Behavioral Interviewing Managerial Effectiveness Profile System Soft Skills for Supervisors Engaging Employees in Lean Effective Communication
Team Development

Project Management Time Management & Beyond Embracing Change High Performance Team Building Customer Care Consultation Skills for HR Professionals Strengthening Internal Partnerships
Please call or email for course outlines. Furthermore, if you do not see a service listed that you require, please feel free to call. We work with a pool of trainers whose experience is diversified. info@bonzatraining.com
519-508-5525 877-508-5525
Page 39
Name: Company: Title: Address: City/State: Tel: Email*:
REGISTRATION FORM
Taxes
Postal Code: Fax:
Ontario residents add 13% HST
Discounts
If you register 3 or more persons for a public course you are eligible for a 10% discount.
Cancellations/Substitutions
A full refund will be provided (less an administration fee) for cancellations received in writing 14 days or more prior to the course date. If less than 14 business days, we will provide a non-refundable credit for your full payment, which must be applied to another Bonza Training Solutions course within one year of the original date of the course. Non attendance does not qualify as an official cancellation, and there will be no refund or credit. Substitutions will be permitted at any time prior to the start of the course. Please ensure that the substitute student has met the pre-requisite requirements, if any. Payments must be received at least two weeks prior to the course in order to guarantee registration. If the course is not held for any reason, Bonza Training Solutions liability is limited to a refund of the registration fee. No liability is assumed by the organizers for changes in seminar dates, content, speakers or venue. For more information, please contact Bonza Training Solutions by phone at 519-508-5525, by fax at 519-508-5526, or by email at info@bonzatraining.com Mailing Address: Bonza Training Solutions PO Box 21007 Stratford, Ontario Canada N5A 7V4
*Course Confirmation and future correspondence will be by email.
Course Name: Course Location: Course Date: Note:

If you are registering for either an Internal Auditor or a Lead Auditor course, have you met the pre-requisites? (Refer to course outline). Yes ____ No ____
METHOD OF PAYMENT - Please check ( ) ____ Cheque (Payable to Bonza Training Solutions) ____ Please invoice (P.O. No. ____ Visa/MasterCard/Amex (please complete the following) Card # Expiry Date: Signature: Name on Card (PRINT): TOTAL DUE: Course Fee $ __________ Minus Plus Total $ __________ applicable discount $ __________ applicable taxes $ __________
HST# 87138 7395 RT0001
Website: www.bonzatraining.com Toll-Free: 877-508-5525

BONZA 2012 Summer Fall 2012 ISO &amp; MGMT Sched &amp; Reg Form

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BONZA 2012 Summer Fall 2012 ISO &amp; MGMT Sched &amp; Reg Form

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ISO/Management Development Public Training Schedule

Bonza Training Solutions 8/1/2012

COURSES/WORKSHOPS ISO / Manufacturing

COURSES/WORKSHOPS Management / Leadership Development

Priority Management & Delegation

Effective Communication Email Etiquette & Active Listening Skills

Behavioural Interviewing Skills

Leading Change & Transition

EXPERIENTIAL LEARNING LEADERSHIP PROGRAMS

Coaching for Success

The Effective Leader

Understanding ISO 9001:2008 Quality Management System (QMS) 1 day

ISO 9001:2008 Internal Auditor - Quality Management System (QMS) 2 days

ISO 9001:2008 Internal Auditor

How to Perform an Internal Audit of a Quality Management System (Certified)

RABQSA QM Quality management systems RABQSA AU Management systems auditing

Course Fee: $1195* + HST

September 26-28, 2012 November 13-15, 2012

ISO 9001:2008 Lead Auditor

How to Lead a 3rd Party Audit of a Quality Management System

Course Fee: $1695* + HST

Toronto, ON London, ON Ottawa, ON Toronto, ON Cambridge, ON Toronto, ON

Understanding ISO 14001:2004 Environmental Management System (EMS)

ISO 14001:2004 Internal Auditor - Environmental Management System (EMS)

ISO 14001:2004 Lead Auditor -

Course Fee: $1995* + HST

Toronto, ON Cambridge, ON Toronto, ON Port Hope, ON Toronto, ON

Understanding OHSAS 18001:2007 - Health & Safety Specification

OHSAS 18001:2007 Internal Auditor Health & Safety Specification

Understanding ISO/TS 16949:2009 - Automotive Quality Management System

ISO/TS 16949:2009 Internal Auditor - Automotive Quality Management System

ISO 9001 with Focus on ISO/TS 16949 - Lead Auditor

August 20-24, 2012

Understanding ISO 13485:2003 - Medical Devices Quality Management System

ISO 13485:2003 Internal Auditor Medical Devices Quality Management System

Understanding ISO/IEC 17025:2005 Competence of Testing & Calibration Laboratories

ISO/IEC 17025:2005 Internal Auditor Competence of Testing & Calibration Labs

Understanding AS9100 Rev C Aerospace Quality Management Standard

AS9100 Rev C Internal Auditor Aerospace Quality Management Standard

AS9100 Rev C Lead Auditor -

Course Fee: $1995* + HST

August 20-24, 2012

Core Tools FMEA, PPAP, APQP, SPC, MSA

Measurement System Analysis (MSA)

(A more detailed course outline is available)

Course fee: $495 + HST September 21, 2012 Cambridge, ON

Introduction to Lean Tools

(A more detailed course outline is available)

Corrective Action Cost or Profit?

(A more detailed course outline is available)

Best Practices in Implementing and Sustaining Continuous Improvement Initiatives

Additional Continuous Improvement (C.I.) Services:

Geometric Dimensioning & Tolerancing (GD&T) 2 day public course

Personal Accountability & Conflict Management

Part II: Conflict Management & Assertiveness

Duration: One day Course fee: $295 + HST

Priority Management & Delegation

Part I: Priority Management

Part II: Delegation

Part II: Active Listening Skills

Course Duration: 1 Day Course fee: $295 + HST

Behavioural Interviewing Skills

Objective: Whether hiring for an entry-level team member or

BONZA 2012 Summer Fall 2012 ISO & MGMT Sched & Reg Form

BONZA 2012 Summer Fall 2012 ISO & MGMT Sched & Reg Form