Summary

Almost every week we watch news channels flashing news about people complaining about inactiveness of Administrative bodies, Municipal body of the city. They face hurdles in registering their complaints, improper feedback and delays in implementation plans. Hence considering these issues, this project will focus on creating an online interface which would bring together the Citizens of the city, Local Municipal authorities, Administrators and various NGOs integrating in order to remove barriers between Citizens and Administration and achieve the ultimate goal of improving the City Administration.

So the citizens of city will be able to interact with the administrative bodies and can register their complaints, share their ideas and can also get the information about all the actions taken by the Administration.

There is an additional feature in this project i.e. the citizens of city can also upload the photographs through GPRS on the website. By this the whole action process will be faster as the Citizens of city can interact directly with Administration.

Description
1. Name of Project the

Active City Administration Objectives: 1. To create a user-friendly online interface for citizens to communicate with administrative body and, reduce the distance and time barrier between citizens and administration, 2. To create an online platform where people can share ideas, invoke discussions, issue complaints, and create suggestion/petitions for improvement of city administration. 3. To encourage the citizens to actively participate in city administration to bring transparency and flexibility in system. Motivations to build this system: 1. Limited hour service availability in the current system. 2. Lack of involvement of people in exhibiting their responsibilities towards society.

2. Objective/ Vision

3. Users of System

A. Citizens of city. the B. Local municipal authorities. C. Administrators. D. NGOs. A. Users (Citizens) : I. Users should be able to create new account, log-in to their existing accounts which will give them the authority to use the services provided by the system. II. Authenticated users should be able to issue complaints, check complaint status, submit feedback, and browse through

4. Functional Requirements (Atleast Eight)

III.

IV.

other complaints and their feedback. Authenticated users should be able to create suggestions/petitions; other users can support or make suggestions for petitions; forward petitions to corresponding authority for possible implementation. Users can to create groups where users can share their experiences; discuss common problems, and the possible solution;

B. Municipal authorities : I. Municipal authorities can log-in to their accounts as created by administrator. II. Authorities can access all the complaints, suggestions from users. III. Invoke proper activity in response to valid complaints, or redirect inappropriate complaints to the administrator. IV. Give response to complaints with activity reports. C. Administrators : I. Create, and monitor accounts of authorities. II. Filter the content reported as inappropriate and handle threats. III. Handle complaints about improper response by municipal authorities. D. NGO's: I. NGO can form user groups similar to other users. II. NGO's can publicize their social causes on the site. 5. Non-functional requirements (Atleast Four) i. Secure access of confidential data (users details). SSL can be used. ii. 24 X 7 availability iii. Better component design to get better performance at peak time iv. Flexible service based architecture will be

highly desirable for future extension

1. 2. 6. Optional features 3. 4.

Online Surveys. Facility to upload photos of the complaint. for eg, garbage problem. Help pages in the form of forums and FAQs. Assigning performance ratings to different sections of municipal administration as per direct feedback received from users. A. Professional look and feel B. Browser testing and support for IE, NN, Mozilla, and Firefox. D. Use of Graphical tool to show strategic data to admin E. Reports exportable in .XLS, .PDF or any other desirable format

7. User interface priorities

8.

Reports

1. 2. 1.

Complaint report including complaint details, response details, feedback. Section-wise user-feedback summary. Website is highly customizable and flexible enough to easily deploy. That means, if we want to use this site for any other municipal authority, it would take least amount of time and efforts. Simplicity of interface. Complete separation of complaints according to its type: Garbage, Road etc.

9. Other important issues

2. 3.

1 0. Team Size

2 members

1 Technologies to 1. Asp.net and c#. be used 1 Tools 2. Used to be

Visual Studio 2008/10 MS SQL Server 2005/08 A. Online or offline help to above said users, Application deployment executive and developer B. Application archive ( .war/.pdf ) with source code C. Database backup and DDL Script D. Complete Source code

1 Final 3. Deliverable must include

Expected Outcomes
1. The citizens of city can directly interact with the Administration.
2. The Administrator can add and delete new Local Municipal

Authorities. 3. The Action process will get faster. 4. The citizens can upload photograph as a proof that the work is not done perfectly. 5. If the Administrator gets any complaint about Local Municipal Authority than he/she can punish that worker according to the rules of Administration.
6.

The Administrator can survey about their work directly on this site.

7. NGOs can advertise about their social causes on this site.