NORMAN RANKIS, MA ED

5355 Greenbriar Drive Bethlehem, PA 18017 610-742-2541 n.rankis@rcn.com

DIRECTOR OF LEARNING

TRAINING

&

DEVELOPMENT LEADER-INNOVATOR

Over 15 years of leadership experience in training and development. Provided the vision, strategies, and programs that enhanced the learning & development infrastructure significantly for various organizations.

Recognized by Microsoft as a Pioneer in Educational Technology for Digital Dashboards work adopted by Microsoft as a case study and included in their Knowledge Management book.
Expertise in developing top-notch Learning & Development programs for employees at all levels of an organization. Highly skilled in assessing an organizations needs and creating training/development programs for fulfillment. Extensive IT background in personally training and coaching team members, including management personnel. Maintain a solid focus on creating ROI-driven programs, providing visibility and reports to upper management. SELECTED KNOWLEDGE AND SKILL AREAS: Online / Distance Education; Complex Project / Program Leadership; Management & Executive Coaching; Organizational Mission & Vision Development; Curriculum Design & Development; Training & Instructional Strategies; Team Building & Leadership; Learning Investment ROI; Cutting-Edge Training Technology Integration; Leadership Development Programs; Change Management ; Information Technology PUBLICATIONS: Knowledge Management, Microsoft Press Distance Education, Boston Globe Quality Through Information Technology, Quality of New Jersey Magazine Espionage, Troy Publications

PROFESSIONAL EXPERIENCE
KEYSTONE TECHNICAL INSTITUTE Harrisburg, PA 2012-Present Campus Director Recruited by owner to offset work load and assist with daily operations of school that provides training in Medical, Dental, Massage, Culinary, and in well known corporations/hospitals; oversee budget of $6M.

Business Development & Implementation Oversaw new curriculum development and managed major corporate endeavors such as new certifications for Medical Staff . Staffing & Training/Development Re-staff offices that interface with the placement of trained personnel to major corporations. Improved placement outcomes by 20%, by hiring trainers and developing train-the-trainer programs. Business Processes & Organizational Flow Re-designed employee performance review model from an annual to a focus based review and re-wrote all business processes and policies; successfully created a cloud based access vehicle to those policies for employees.

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CLIENT COMPANIES (SAIC, Guardian Insurance, PSB, Prism, others) Bethlehem, PA 2007- 2012 Consultant / Leadership Roles Consult with client companies to provide expertise, leadership, and support on key initiatives. Oversee core project management tasks, including programs, portfolios, and subprojects. Engagements, roles and responsibilities included:

Premier Education Group (Director) Designed, delivered, and evaluated results of training courses. Assessed participant feedback and on-the-job knowledge retention. Coached health staff and management teams to drive performance improvement. Implemented and administered training records.

The Pennsylvania School of Business (Executive Director) Drove series of achievements that included creating Associates Degree offerings through curriculum redesign, hiring and retraining educational staff in classroom instructional technology, improving class efficiencies through scheduling redesign, and enhancing learning through new classroom technologies.

SAIC / Guardian Insurance (Project Manager) Brought on board to oversee design and implementation of Guardians IT Security Response & Control Center. Led successful outcome for this high-profile project that affected integrity/security of all Guardian insurance/financial offices nationwide.

Department of Budget and Management Homeland Security (Lead Trainer) Provided training in the area of targeting network infrastructures for the US. Trained high-level security personnel at various agencies.

Prism Career Institute / Education Group (Campus Director) Managed education / training needs for Nursing, Pharmaceutical, Medical Assisting, and Medical Billing departments. Researched and instituted training solutions based on needs assessments and requests from management teams. Additional achievements included: - Developed classroom scheduling and mapping that led to 30% space capacity savings and 18% decrease in hiring of new educational staff. Introduced E-Learning platforms that improved delivery and demand. - Collaborated with Nursing department of Drexel University in implementation of educational patient simulation system that achieved international recognition. - Improved sales lead conversions through training of sales staff. Achieved full state and federal approvals for curriculum developed. GIBBS COLLEGE Livingston, NJ 2003-2007 Executive Director Held full P&L responsibility for the companys 2nd largest profit education and training centers. In charge of all operational functions and activities. Reported directly to the Board of Trustees, preparing and managing budget to meet the Boards expectations. Oversaw all phases of training and educational programs, from needs analysis to course production.

Training Development & Management Designed and developed highly effective training courses and instructional strategies, as well as E-Learning and Brick and Mortar educational programs.

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Large-Scale Project Management Directed move of entire campus to a $20 million, state-of-the-art facility in Livingston, NJ, including the implementation of new technologies. CENTENARY COLLEGE Hackettstown, NJ 1995-2003 CIO / VP / Director Recruited and hired by the Board of Trustees to design and implement digital infrastructure in order to support 150% growth and catapult the colleges competitive position. Promoted twice based on exemplary performance and results.

Knowledge Base System Redesign Improved the colleges financial and competitive position by leading redesign of the institutions enterprise knowledge base system, with system subsequently highlighted by the Microsoft Corporation on their website and in Microsoft Press.

Campus Development Designed and managed private, 300-acre wireless campus 802.11 primed to support 2,000+ laptops at any given time. Oversaw reengineering of technological and infrastructure frameworks as well as security enhancement (implemented security standards and set up security framework). BLUE CROSS AND BLUE SHIELD Newark, NJ 1987-1995 New Technologies Manager / Lead Analyst Promoted rapidly from among 150 in-house applicants to New Technologies Manager position. Hand-selected by the CIO and CEO for key initiatives.

Solutions Development Designed system to obtain and organize members group benefits information in an easy-to-follow format (including online access to 1,800 users), resolving prior customer issues. Process Improvement Developed Automated Voice Response System for the Hospital division that provided all state and national hospitals with automated data. Reduced call and wait time, decreased staff expenditures, improved accuracy, and ensured timeliness of data as a result.

Large-Scale Project Leadership Directed programming team of 65 and oversaw JAD sessions over 5-month period (comprised of 125 employees) as the Project Manager for the Applications Development team in designing New Membership System and Interface Systems within New Claims System. Systems still in use today.

EDUCATION & CREDENTIALS

Master of Arts in Education Instructional Leadership CENTENARY COLLEGE Hackettstown, NJ Bachelor of Arts in Psychology and Sociology, Honors BLOOMFIELD COLLEGE Bloomfield, NJ

Training: Chubb Insurance Systems Engineering Academy Completed Affiliations: Member: Computer Security Association (Dates); Project Management Institute (Dates); CIO Summit Advisory Council, Microsoft Corporation (2002-2005); American Society of Training & Development