a) Briefly discuss the common complaints about meetings The most common reasons of the failure of meeting are

1. Unnecessary meeting 2. Holding meeting for wrong reason 3. Unclear objectives 4. Presence of wrong people 5. Poor timing 6. Poor environment 7. Lack of proper control 1. Unnecessary meeting The meetings was called unnecessary as the job could have been accomplished with notice (or) circular (or) email. 2. Holding meeting for wrong reason Sometimes meetings are hold for wrong reasons to as pointed out earlier to discuss to decree or demolish. Executives often call meetings merely to wield power over others, or to pursue some private agenda for this, they use the meeting to rubber stamp or stream roll the decision. 3. Unclear objectives Sometimes the objectives of meetings are unclear and the agenda is vague & unplanned. Many meetings happen as a matter of habit, such meetings fail to generate fruitful results. 4. Presence of wrong people Meeting fail because nobody presentation decision perhaps the right people are absent and substitutes are sent at the last minute who are ill informed and unable to take responsibility. 5. Poor timing Sometimes meeting are called at the end of the weak when everyone is rushing to go to his home or native place. Sometimes meetings are held at the start of the week when people arrive late. 6. Poor environment Sometimes meetings are held at inappropriate venue or in uncomfortable environment characterized by poor facilities & disruptions. 7. Lack of proper control

Meeting fail because of the lack of control that prevent the streamlined operations, lack of control is reflected in following way i) Unclear procedures ii) Poor adherence to time schedule iii) Lengthy discussion over unnecessary matters iv) Hidden agenda hijacking the proceedings v) Conflicts vi) Accusing others & excusing oneself. b) What are five specific dos & donts that you should remember while interviewing Dos a. Indicate a specific job objective or summary of qualification b. Highlight accomplishments c. Emphasize any education/ training/ experience related to your job objectives d. Give details of your professional activities supportive of your career objectives. Donts a. Do not use an uncommon curriculum vitae (CV) format b. Do not mention salary you expect c. Do not leave any gap in your experience d. Do not give reasons for changing your earlier jobs e. Do not use coloured paper f. Do not send a hand written resume g. Do not mention personal details such as number of children or marital status or any other thing about yourself that is not relevant to job consideration. h. Do not be too brief or too lengthy. 10 marks 1) Discuss in detail various important characteristics of effective writing in business. Specific writing is achieved when it has certain features. Specific writing will effective if it is organized, has appropriate demands certain features & principles. They are i) Accuracy: It refers to the corrections of facts figures & appropriateness of words for the subjects, audience, & purpose of a particular piece of writing. A message should be communicated correctly in terms of grammar, punctuation & spellings.

ii) Brevity: It refers to saying only what needs to be said & leaving out unnecessary words or details. However, being doesnot mean saying less than what the occasion demands. iii) Organization: It has to do with flow of words are coherence & sentences of particular interest when sender & receiver perceive the transmitted thought in then same way, sometimes what we think we are sending doesnot resemble the interpretation by the receiver. A second grammatical contributor to incoherence is misplaced modifies, & the third incoherency grows from lack of clarity between multiple subjects. iv) Appropriate Tone: Appropriate tone is very essential 3 man ways of effecting tone are: writing with the you attitude, using positive phasing & avoiding tactless wording. Readers are egoistic & like to read about themselves & to see reference to themselves. This emphasizes the significance of the You attitude. Positive versus negative attitude phrasing also affects tone. If you regularly communicate negatively phrased thoughts, you projects a negative & undesirable image of yourself. A third way to affect tone is through tactful wording. v) Readability: lastly the writing should be readable. Readable writing clear writing is coherent & avoids muddy, incorrect, overly complex phrases & jargon, conciseness can be improved by eliminating redeemed lies and by avoiding ox norms. Writing can be more redable by using the active instead of the passive voice. 2) Explain various stages of negotiation & also strategies to be used at different stages. Generally, the process of negotiation moves from the stages of offer to that of agreement through counter offer, concession & compromise stages. 1) All discussions that progress successfully from opening differences to final agreed outcomes / conclusions usually move through the same general sequence. During informed discussions this sequence may not be always obvious, yet it tis there with respect to the most important aspects of negotiations. 2) In the words of Alan Fowler, the stages of an effective discussion are Preparing & planning Exchanging initial views

 Exploring possible compromise Searching for common ground Securing agreement Implementing the agreement 3) These mix stages can be grouped into three basic phases A preparation phase before the negotiation begins The actual negotiation process - the interaction the leads to final agreement about an outcome The implementation of the agreement 4) Negotiation implies that both parties accept that the agreement between then is needed before any decision is to be implemented. 5) The process of discussion is towards that desired agreement. Hence it requires careful preparing & handling. Strategies of negotiation 1) Initial strategies: Plan the whole discussion according to the psychological needs & use appropriate strategies to maximize the advantage for gaining information about the views & objectives of their party. Set a tone for the whole discussions that focuses attention on the need reach an agreed conclusion by joint problem solving. 2) During the discussion Do not state the whole case in the beginning develop your case as the discussion proceeds. Do not interrupt, interruption annoy, instead of encouraging cooperation. Avoid confrontation tone Use impersonal terminology to points out correction rather making personal criticism use adjournments. To get a chance to consider new points or proposals before going to decide on final commitments. Use concessions & compromise Al times, it may be impossible to move further without making some concessions. Use conditional compromise Would you do if I accepted to do Y Reaching an agreement The key strategy in any negotiation is persuasive Emphasise the other partys benefits.

Summarizing Better that we note it down so that no point is later missed by anyone Suggest I think it would be helpful if we could summarise all that we have discussed & reached this agreement In case of a dead lock Point out that no further concessions can be made as they would be of no benefit to either of the parties. 3) Explain in detail various steps involved in preparing for media interview Telephonic Interview He should take measures to avoid all the distractions that may happen during the conversation He should listen to the questions very carefully. The candidate must note the things asked by the organization & the facts told to him to the organization. Traditional face to face interview The candidate must maintain eye contact he should not look distracted The candidate should never forget to take the resume with him. Panel interview The candidate should maintain eye contact with all the members of committee as he is answering them He must consider the committee as one The candidate must pay a note of thanks to all the members individually after the interview Behavioral interview The candidate must be able to describe & prove his competencies. Group interview The candidate must try to influence others point of view without passing judgments on them The candidate must take part actively on the conversation. Mealtime interview The candidate should not forget that it is an interview & must not be casual The candidate should not drink alcohol during the meeting The candidate must obey the interviewer

Video interview The candidate must focus on camera not the display screen He should consider this as a face to face interview & must give attention to his physical appearance. 4) Discuss in detail the impact of technological advancements is communication & how it contribute to organisational effectiveness. LAPTOPS Laptops are portable computers. They perform the same functions of computers like storing & processing data, internet connectivity etc. but unlike heavy computer, laptops are easily to carry Microprocessor Operating system Solid state memory Disk driver Input /output parts Sound card. However laptops differ from computers in following ways. Desktop computer are connected with power plugs where as laptops are powered by batteries fitted in them. Personal digital assistants (PDAS) Previously business executives have to carry important information through big notebooks, address books, daily planners & other documents like computers, PDA have following parts Micro processor Operating system Solid state memory Batteries LCD display Palmtops It are small computers that literally fit in the human palm. These computers are used as an organizer to carry information of phone books & addresses. Palmtops offers the following advantages These are very easy to carry & use These are more stable & are less likely to crash

 These facilitate organisations schedules, appointments. Video conferencing: It allows group of people & individuals in different locations to hold interactive meeting. This technology overcome the dis advantages of the voice or data & provides real feel of the conversation by adding visual past in that. To develop this technology a new room is to be constructed or existing one is to be modified. Video conferencing eliminates the unnecessary travel by executives & ensures long distance communication. Mobile Phones The mobile telephones has witnessed sky touching growth during recent time. The present figure of one billion mobile users across the world is expected to surpass the fixed line users in the next 3 /4 years. Advantages of mobile technology Anytime anywhere connectivity Convenience & freedom to carry anywhere Possibility of doing business during travel Transfer of data along with transfer of voice Digital photography in new models Internet access at any time Though the present number of mobile subscribers in India is less than 3% of the total in the world, by 2010 it is anticipated to touch the figure of 8%. Therefore mobile operators are aggressively competing with each other & are offering better and cheaper services. They are focusing on the following universal success factors for mobile services Coverage Cost Content

Zenith corporation recovered damaged goods from its suppliers Mars Pvt. Ltd on 15th Oct 2007. As purchase manager, draft a letter to the suppliers for replacement.

Zenith Corporation
26/5 III A Main Richmond street Bangalore-560300

24th Dec 2012 Kumaran Mars Pvt. Ltd. T.Nagar Chennai-532875 Dear Mr.Kumaran The consignment of goods we ordered on 15th Oct was delivered to us today by a public carrier. The goods was damaged, we pointed out the damage to your delivery staff and have entered a remark on the receipt. Most of them are damaged a lot and others were slightly damaged. It appears that the consignment was handled carelessly. We cannot accept the damaged goods & except you to replace them immediately, please arrange for an immediate inspection and replacement. Yours faithfully Siddarth (purchase Manager) Zenith Corporation.

Nova Technologies has advertised for the position HR Manager Draft an application letter and Resume. To Mr. GGG Nova Technologies 99, G.G.Road, Bangalore-562606 15th Dec 2012 Sir, I am glad to state that I possess the requisite qualification and experience for the post of HR manager you advertised in the Hindustan Time of Dec 1, 20 I did my MBA from Indian Institute of Technology, Delhi in 2009. When I was pursuing the MBA course, I got passionately interested in the HR process and the methods of improving and streamlining them. After completing the course, I joined escorts Ltd at Faridabad in 2009 as a HR manager. During my studies, in the summer time had trained in tally and C++. Presently, I am drawing gross salary of 39,000 p.m & anything above 40,000 p.m will be acceptable to me. Please give me a chance to be interviewed so that I can tell you further about my work that would be help you to assess my suitability for the job. Yours sincerely Rekha Encl: Resume

C. What are the major types of visuals? Explain the main types of graphs (any3) The various types of visuals are 1. Objects & models 2. Photographs 3. Diagrams 4. Tables 5. Graphs 1. Objects and models Objects and models are specially shown to enable the audience to have real experience of working of equipments. Usually customers are reluctant to buy expensive as well as unfamiliar products without having trail of its operations. In such situations, demonstration of objects and models is most suitable from a visual aid in presentation. 2. Photographs and video movies Photographs and video movies are effective means of illustrating a variety of images, for example architectural firm can show the pictures of their best work to influence the prospective customers. 3. Diagrams Diagrams are abstract two dimensional diagrams that show the important properties of the object. For example organizational charts, flow charts, maps etc. Are diagrams that indicate the features of the object without being completely representational. 4. Tables Tables are systematic & summarized presentation of data into rows & columns. These arte instruments in communicating and comparing information in effective way. These tables permit precise figures and allow the reader to have profound insight of the situation through classified data. 5. Graphs Graphs depict the pictorial representation & relationship between two variables (some times using dimensions). They help the reader to spot trends (or) cyclical movements easily and quickly without going through the image of large amount of data

Scale of Cars

2007

500

2006

400

2005 0 100 200

300 300 Scale of Cars 400 500 600

Column Bar Graph

6 5 4 3 2 1 0 2006 2007 Series 1 Series 2 Series 3

Pie Chart
LG 5% IFB 25%

Videocon 20%

Whirlphool 25% BPL 25%

2. How does a report differ from other forms of writing.? A report can be defined as a communication in which the writer gives information to some individual (or) organization because it is his or her responsibility to do so. It is an assigned communication for a purpose ^ for a specific receiver. i) ii) Other forms are subjective in nature. They reflect the writers personality Reports & projects generally drawn on outside sources. They present facts, conclusions and recommendations based on investigation and analysis of data obtained by observation of facts. iii) The word paper can mean several things. It can mean an article, a detailed report, or a project report. But it is generally used for research writing. iv) Reports have a highly structures format v) Each part is numbered & captioned with headings and sub headings vi) Reports use language that is concise and concrete vii) Reports contain recommendations and conclusions viii) Report make use of tables & graphs ix) Reports are usually preceded by a summary x) Reports can also be oral but essays are only written.